Ken Nelson Auto Plaza

★★★★★ Matt Mullen

Austin was great to work with. The process was smooth and painless. | Read Full Review

7/14/2025 12:00:00 AM | Google

★★★★★ Monica Cobbs

I want thank Shaniya for helping me find the perfect car ! I really appreciate how professional you are and how u catered to my needs . The fact that you went above and beyond to make sure I got what I wanted. Brett got the paperwork work done efficiently and fast also super nice and professional. I loved how you both were very detai | Read Full Review

7/12/2025 12:00:00 AM | Google

★★★★★ Annie Bettenhausen

Shout out to Drew Rowley and the other gentlemen at Ken Nelson that helped me buy my first brand new vehicle. Great customer service with prompt responses. Very happy! | Read Full Review

7/11/2025 12:00:00 AM | Google

★★★★★ jhoyle3875

My wife and I just purchased her second new Toyota Tacoma from Peter Powers at Ken Nelson Auto Group in Dixon, IL. and it was really an enjoyable experience. Purchasing a new vehicle can be trying, but Peter is very knowledgeable, he gets you the information you need while making the time spent there actually fun. We met Peter when w | Read Full Review

7/11/2025 12:00:00 AM | Google

★★★★★ Nicholas Stazak

Sheniya was very friendly and inviting. They were very helpful with everything. | Read Full Review

7/10/2025 12:00:00 AM | Google

★★★★★ Zack

Worst experience at a dealership we bought from Brandon in 2019 only to be berated this time and asked if I was retarded this time. Was threatened by Peter with his race baiting violence and drew told me I messed up his bank well don’t “lie” drew told never allow me to come back cause they lied on application only to have loan recall | Read Full Review

7/10/2025 12:00:00 AM | Google

★★★★★ D Kerestes

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle | Read Full Review

7/6/2025 12:00:00 AM | Cars.com

★★★★★ Dan Kerestes

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle | Read Full Review

7/6/2025 12:00:00 AM | Cars.com

★★★★★ Kerwin Brunner

Great working with Ethan!! Great experience! Would shop here again! | Read Full Review

7/5/2025 12:00:00 AM | Google

★★★★★ Dan Kerestes

This was my third vehicle purchased from Ken Nelson. The price was fair, the procedure went well, everyone was polite and professional. The sales rep, Chris Morgan, spent several months looking for a vehicle that would fit my needs. With his patience, one was found. I highly recommend Chris to anyone looking for a new or used vehicle | Read Full Review

7/5/2025 12:00:00 AM | Google

★★★★★ Tony

The service here is trash. So rude to begin with when trying to set up an appointment to get service done. Did I forget to mention they reuse oil when doing an oil change? Stop spending your money on service here. Learn how to do it yourself (YouTube is incredibly helpful) or take it to someone or someplace you can trust. | Read Full Review

7/5/2025 12:00:00 AM | Google

★★★★★ Whitney

I went to work one morning and didn’t realize I had a flat until I had other employees asking what my vehicle looked like. Once I confirmed it was unfortunately mine, I reached out to Ken Nelson who was able to pick up my vehicle at my work, put my spare on, take it to their shop, fix my tire (plugged and not replaced!), return my ve | Read Full Review

7/3/2025 12:00:00 AM | Cars.com

★★★★★ Whitney Shippert

I went to work one morning and didn’t realize I had a flat until I had other employees asking what my vehicle looked like. Once I confirmed it was unfortunately mine, I reached out to Ken Nelson who was able to pick up my vehicle at my work, put my spare on, take it to their shop, fix my tire (plugged and not replaced!), return my ve | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Carter Merdian

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7/1/2025 12:00:00 AM | Google

★★★★★ Jeff Corson

Austin was very helpful and accommodating when the used car we came to look at didn’t work out for us. It turned out that a brand new car checked all the boxes for us and Austin led the way. Hope handled the paperwork and was very pleasant and fun to work with. Best car buying experience ever!! | Read Full Review

7/1/2025 12:00:00 AM | Google

★★★★★ Krickette Corson

Austin and Hope made the experience of buying a new car extremely easy and fast! Would highly recommend them if you are looking to purchase a vehicle! | Read Full Review

7/1/2025 12:00:00 AM | Google

★★★★★ Jimbo Smokehouse

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7/1/2025 12:00:00 AM | Google

★★★★★ Zack

Lowest Stay away from drew and this place will be a better place. Yells. Threatens screams like a 12 year old girl on a Temper tantrum and this needs to be known. Honest interaction. General manager Chad great guy and delegator | Read Full Review

7/1/2025 12:00:00 AM | Cars.com

★★★★★ Cordell Juhola

Austin Sheffield and Hope did a great job with the entire buying process. Keep up the good work. | Read Full Review

6/29/2025 12:00:00 AM | Google

★★★★★ Jessica Stowe

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6/29/2025 12:00:00 AM | Google

★★★★★ Susan Myers

I’m not very satisfied with how aloof the service advisor was pertaining to my service request. | Read Full Review

6/29/2025 12:00:00 AM | Google

★★★★★ Cordell Juhola

Austin Sheffield and Amber did a great job with the entire buying process. Keep up the good work. | Read Full Review

6/28/2025 12:00:00 AM | Google

★★★★★ sean christie

First time buying with Ken Nelson. Austin S got me into a great dodge challenger and was even able to help fix an issue after hours and off the clock. 10/10 customer service. Will be back. | Read Full Review

6/25/2025 12:00:00 AM | Google

★★★★★ Zachary Stanley

Great overall deal and comfortable transaction Brandon went above and beyond to get a great deal and happy with how this went. | Read Full Review

6/25/2025 12:00:00 AM | Google

★★★★★ Mark Sterenberg

Austin was very informative about the vehicle I was interested in during the whole process. It was the quickest from start to finish that I have experienced, which was great!! | Read Full Review

6/23/2025 12:00:00 AM | Google

★★★★★ Belinda Showers

My experience with Sheniya Griffin and Ken Nelson Nissan Dealer was one of the best. Sheniya, went through the financial part and the luxury of owning a Nissan Rogue. I appreciate her honesty and hard work to make this deal possible. Sheniya, will make it happen for you to drive away in a brand new vehicle. | Read Full Review

6/21/2025 12:00:00 AM | Google

★★★★★ Everwinter Birb

Came in looking for a Nissan, drove off with a Toyota. I might be someone easily pleased, but I am genuinely enjoying the hybrid I have now. | Read Full Review

6/21/2025 12:00:00 AM | Google

★★★★★ Kyle Agunod

My experience with this dealership and with Sheniya Griffin was excellent. The customer service was fantastic. Would buy from Sheniya and this dealership again. | Read Full Review

6/20/2025 12:00:00 AM | Google

★★★★★ Jennifer Farrell

I had bought my 2014 Impala from Ken Nelson when it had 14k miles on it and fast forward to 2025 when I traded it back in to them with 260k on it. Most reliable car I ever had. So it was a no brainer to take my business back to Ken Nelson and Brandon Yeager treated me so well to purchase a 2019 Traverse to be able to haul my 5 grandk | Read Full Review

6/15/2025 12:00:00 AM | Google

★★★★★ Lori Scherer

We had a great experience working with Austin when we purchased our new vehicle. | Read Full Review

6/14/2025 12:00:00 AM | Google

★★★★★ alana rowland

Just brought my new car home and had an awesome experience at the dealership! Morgyn was great to work with—super helpful, answered all my questions, and made the whole process really easy. She had such a fun, relaxed energy that made everything feel comfortable and stress-free. Thanks again, Morgyn! | Read Full Review

6/13/2025 12:00:00 AM | Google

★★★★★ Ilene Kahl

The whole crew made purchasing a car out of state easy and painless!! | Read Full Review

6/10/2025 12:00:00 AM | Google

★★★★★ Ilene Kahl

Everyone at the dealership helped make the process of purchasing an out of state vehicle painless! | Read Full Review

6/10/2025 12:00:00 AM | Cars.com

★★★★★ Ashley Velez

Worked with Josh Wiseman on purchasing a used vehicle. Easy smooth process in buying, didn’t spend all day in there and worked with our schedule. Mike Moseley helped in finance of the vehicle and was very honest and upfront. | Read Full Review

6/5/2025 12:00:00 AM | Google

★★★★★ Ciceli Lawson

As soon as I was matched with the right salesperson—Shenaya—everything turned into a great experience. She genuinely cared about my process, listened to what I was looking for, and made sure I felt confident every step of the way. Shenaya’s attention to detail and thoughtful guidance made all the difference. If you’re looking for som | Read Full Review

6/5/2025 12:00:00 AM | Google

★★★★★ Neil

The transaction was smooth and I will definitely recommend this dealership especially to Mr. Brandon Yeager I’ll give 101 rate. | Read Full Review

6/3/2025 12:00:00 AM | Cars.com

★★★★★ Kymberly Coffee

I had the pleasure of working with Sheniya Griffin today buying my 2013 Dodge Caravan. She was amazing and friendly without being pushy for a sale. I have never had such transparency when buying a used vehicle. They made sure I was comfortable with driving it of the lot. Amazing service for the sales manager all the way down to the c | Read Full Review

5/31/2025 12:00:00 AM | Google

★★★★★ Patricia Gray

Austin was great and helped us get exactly the car I wanted. | Read Full Review

5/31/2025 12:00:00 AM | Google

★★★★★ Michael Thompson

Fantastic! I was very impressed with Austin S., he was professional, knowledgeable, and friendly. He made the process smooth from beginning to end. This is a dealership that prides themselves on service! | Read Full Review

5/28/2025 12:00:00 AM | Google

★★★★★ Zach Eschen

Wish i could give 0 stars but I WOULDN'T recommend them to my dead grandparents .. had the truck 5 days before it had already been back twice in them 5 days for issues... now the appointment for service on day 5 of owning the truck for them to change the manifolds we had to call to check on it multiple times because of their lack of | Read Full Review

5/15/2025 12:00:00 AM | Google

★★★★★ Fawn Peska

Great experience from start to finish. Austin Sheffield was a fantastic salesman, he answered all our questions and explained everything clearly so there were no surprises on our purchase. Couldn’t have gone better. We would definitely purchase from him again. | Read Full Review

5/11/2025 12:00:00 AM | Google

★★★★★ Darla Russell

Started in the service drive unfortunately needed a new car was introduced to morgyn Bailey who did a wonderful job at finding me exactly what I wanted in my budget would definitely recommend her! | Read Full Review

5/9/2025 12:00:00 AM | Google

★★★★★ Steve Smith

Both Chad and Brandon made the process fun and simple. I have been involved in local dealerships that only care about the almighty dollar but not so at this dealership. It was very apparent that they want to build and retain their customers. The usual 2 or 3 hour painful and frustrating high preasure ordeal to get through the paperwo | Read Full Review

5/8/2025 12:00:00 AM | Google

★★★★★ Jamie Ruiz

Austin and Ken Nelson made the car buying experience fast and enjoyable! | Read Full Review

5/6/2025 12:00:00 AM | Google

★★★★★ Zach Eschen

Words can not explain how happy i am with my purchase, customer service and treated with the most respect anyone could ask for ... Justin and Mike were awesome, nice and super friendly, very helpful i highly recommend ken nelson and will definitely buy from them in the future.. oh yeah P.S. Justin and mike better try those pineapple | Read Full Review

4/30/2025 12:00:00 AM | Google

★★★★★ Alexander Davis

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4/30/2025 12:00:00 AM | Google

★★★★★ Tracey Kerley

As always, a great experience with Austin, Mike and Hope!! | Read Full Review

4/25/2025 12:00:00 AM | Google

★★★★★ Cheri Wolfe

I just picked my car up from the dealership from having it detailed after the salty and sloppy winter driving. Omigosh!!! Wow!! It is so perfectly clean, it’s like a brand new car. The lady who handed me the keys and had completed the cleaning was so nice and unfortunately I didn’t get her name. I plan to find out her name. I’m so ha | Read Full Review

4/22/2025 12:00:00 AM | Google

★★★★★ Candie Gustafson

Mr. Jeffrey McGuire was outgoing, friendly, and professional. He made us feel welcome wanted, and important. We will recommend him to our friends and family. | Read Full Review

4/15/2025 12:00:00 AM | Google

★★★★★ Jackie Molln

I worked with Morgyn Bailey she did a great job at listening to what I wanted. Her and Hope Smith (finance) made my car buying process quick and easy would definitely recommend working with Morgyn when going to buy a car! | Read Full Review

4/15/2025 12:00:00 AM | Google

★★★★★ Baron Von Raschke

Great experience for tire rotation and some recalls. The car was finished on time and was less expensive than I was quoted, which is always nice! | Read Full Review

4/15/2025 12:00:00 AM | Google

★★★★★ Megan Whiteside

Austin was great! He was very kind, patient and knowledgeable. He kept me informed often about the status of my vehicle which I really appreciated! | Read Full Review

4/14/2025 12:00:00 AM | Google

★★★★★ Susanne Rosone

Austin was great when helping me buy a new vehicle. He was able to get us in a car with everything we wanted at the budget we wanted. Highly recommend | Read Full Review

4/14/2025 12:00:00 AM | Google

★★★★★ smerle9

We purchased a new Traverse. Morgyn Bailey was our sales rep and did a great job of walking us thought the process and getting us taken care of. Also answered question we had later after the sale. | Read Full Review

4/14/2025 12:00:00 AM | Cars.com

★★★★★ Kaitlyn

I purchased a 2019 Chevy Equinox from Denny. I received quality care and was taken through the process quickly and smoothly. Clayton in finances did a thorough job of explaining the vehicle service contract options. The entire staff was very courteous. | Read Full Review

4/10/2025 12:00:00 AM | Cars.com

★★★★★ Tori Smith

Austin was incredible! From the very first conversation all the way until the end! Highly recommend! After looking for the perfect vehicle for over a year. I’m leaving with my dream car! Thank you Austin and Bret! | Read Full Review

4/9/2025 12:00:00 AM | Google

★★★★★ Ryan Jasper

Today I decided it was time for a new vehicle. Morgyn Bailey greeted me at the door and made the process quick and easy would definitely recommend going to her! | Read Full Review

4/8/2025 12:00:00 AM | Google

★★★★★ Lillian Fatla

Bought a car from Morgyn Bailey had a great experience got me exactly what i was looking for. | Read Full Review

4/8/2025 12:00:00 AM | Google

★★★★★ Mallory Newman

I bought my truck last month from Kade and absolutely love it! He got me into a vehicle and out within a timely manner. I have now bought my last 2 vehicles from him and without a doubt will return to him. Thank you Kade! | Read Full Review

4/7/2025 12:00:00 AM | Google

★★★★★ Anthony Hernandez

Just wanted to give a shout out to Sam McCullough for making my car buying experience run smooth. It was a pleasure working with Sam and the rest of the staff who helped get this deal done. | Read Full Review

4/7/2025 12:00:00 AM | Google

★★★★★ Barb Davis

We've been been buying our vehicles at Ken Nelson for years because of the friendly fair service we've always had from there. Ron Stephenich always goes above and beyond as he did this time for me. I was wanting to buy a Toyota Hybrid before the tariffs hit, and Ron made it happen. They had one on order, but who knows what the price | Read Full Review

4/5/2025 12:00:00 AM | Google

★★★★★ mcappel12

i purchased a new 2025 sierra. Denny and his staff treated me very good. they found the truck I wanted and was able to get it fast and close the deal. | Read Full Review

4/5/2025 12:00:00 AM | Cars.com

★★★★★ Tyrone Mitchell

The salesman, Jeffery was honest and clear. He asked countless questions to make sure I was happy. I have not purchased a car in over 10 years. The staff is outstanding. | Read Full Review

4/3/2025 12:00:00 AM | Google

★★★★★ Karen Sterenberg

My experience at Ken Nelson was very rewarding. First, went to look a vehicle I was interested in. It was in the shop but they let us take a look. When I went to pick it up, Jeff McGuire was very nice and helpful. Hope Smith was also helpful when going over the paperwork. | Read Full Review

4/3/2025 12:00:00 AM | Google

★★★★★ Kelsey Kant

Austin was fantastic to work with. He helped us navigate the process and worked to get us the best deal. We would definitely recommend him to others! | Read Full Review

4/2/2025 12:00:00 AM | Google

★★★★★ TNT

If youre looking for professionals, from salesmen to finance, who are time considerate, inventory knowledgeable, attentive to your needs & finances, never pushy or pressuring to make the sale, and will go above and beyond to get you in the vehicle you're looking for- I recommend going to see KYLE & the team at Ken Nelson Auto Group. | Read Full Review

3/29/2025 12:00:00 AM | Google

★★★★★ John Scott

Used to have good experience with service. We brought a Toyota RAV in for service and a recall. All the work was done but the bill was so messed up. We got charged for the recall parts and not properly charged for the services. The service writer at first said the bill was correct when I called but then admitted it had many errors th | Read Full Review

3/29/2025 12:00:00 AM | Google

★★★★★ Jill Feary

It was a great experience. Brandon Yeager made the process so quick and easy. 100% recommend. The guy who did the finance explained everything we were signing. Great experience | Read Full Review

3/25/2025 12:00:00 AM | Google

★★★★★ Dustin

Great experience, great people to work with and very accommodating. Would definitely recommend friends and family! | Read Full Review

3/22/2025 12:00:00 AM | Cars.com

★★★★★ dustin sandrock

Great customer service | Read Full Review

3/22/2025 12:00:00 AM | Google

★★★★★ Jason Gribbons

My wife & I recently purchased a used vehicle from Austin Sheffield (KNAG) & he was very professional, polite & knowledgeable! Heck we changed him from salesman to babysitter while we were in finance & neither kid was harmed ???? In all seriousness it was a very pleasant experience! Thanks again Austin! As well as Mike F., Kyle B. & Ho | Read Full Review

3/18/2025 12:00:00 AM | Google

★★★★★ KJ Larson

Austin made our car buying experience a pleasant and easy one. Great crew!!! | Read Full Review

3/16/2025 12:00:00 AM | Google

★★★★★ Harlan Baker

We purchased a used 2021 vehicle from Ken Nelson Auto Group. I put in a request for information on the vehicle via their website and Brandon called my within 10 minutes. We drove in the next morning and he had it waiting for us at the door for a test drive. The offered us a good trade value for our vehicle and that made it an easy | Read Full Review

3/12/2025 12:00:00 AM | Google

★★★★★ harlantbaker

We purchased a used 2021 vehicle from Ken Nelson Auto Group. I put in a request for information on the vehicle via their website and Brandon called my within 10 minutes. We drove in the next morning and he had it waiting for us at the door for a test drive. The offered us a good trade value for our vehicle and that made it an easy de | Read Full Review

3/12/2025 12:00:00 AM | Cars.com

★★★★★ d.beeman60

I took my granddaughter to look at a vehicle at Ken Nelson’s. Our salesman was Peter Powers He did an awesome job of explaining the process and making sure that we felt comfortable. I would recommend any one who is looking for a vehicle to contact Peter. Peter thank you very much for everything. Dale B | Read Full Review

3/7/2025 12:00:00 AM | Cars.com

★★★★★ darts1970

Just bought a new truck from Morgyn Bailey and just wanted to say that my buying experience was very positive as she kept in contact with me through emails, texts and phone calls in a timely manner as well as was very patient with me to assure that I drove away happy in my new vehicle. Together Morgyn and Chad have definitely went ab | Read Full Review

3/5/2025 12:00:00 AM | Cars.com

★★★★★ Silverback290

I’ve always have had good service with Ken Nelson, And as always Peter Powers has taken care of me on multiple car deals! | Read Full Review

3/2/2025 12:00:00 AM | Cars.com

★★★★★ Rich Derreberry

Ken Nelson is a great place to buy and service cars. We have purchased 4 vehicles from them over the years and they always give us a fair price and are very easy to work with. The service department is always helpful and timely. | Read Full Review

3/1/2025 12:00:00 AM | Google

★★★★★ Casey Jaywork

Austin was great, he deserves a raise! | Read Full Review

2/27/2025 12:00:00 AM | Google

★★★★★ Leopoldo Mentado

Austin and Hope were great. We ran to a couple issues with paying and insurance and Austin was able to help. Hope walked us through the rest amazingly. | Read Full Review

2/24/2025 12:00:00 AM | Google

★★★★★ star petersen

Austin and Brayden were fabulous helping me purchase my vehicle! They answered all my questions and made sure I was taken care of!! Thanks guys!! | Read Full Review

2/21/2025 12:00:00 AM | Google

★★★★★ Jim Weed

Austin was great! Guided us through the buying process and made sure documents were received ahead of time to streamline closing. Also got us setup with technology and followed up the next day for any questions. Would not hesitate to lean on Austin again for our vehicle purchases! | Read Full Review

2/9/2025 12:00:00 AM | Google

★★★★★ Joshua Vannoy

Jeff McGuire and Kyle Bouland are the best. I’ve bought all of my vehicles at Ken Nelson, and I would highly recommend working with these two gentlemen. This was my first time working with Hope in the business office, but she was awesome as well! They were all very respectful of my time. Thanks guys! | Read Full Review

2/7/2025 12:00:00 AM | Google

★★★★★ Kara Suiter

Last Tuesday(6 days ago) I reached out to purchase a vehicle they had on the lot. The salesman was quick to help us and send a video of the Escalade. We applied and were approved through Ken Nelson. We were flying in from out of state to pick up the Escalade. Justin said he would call us by 11am on Friday as we were planning to fly o | Read Full Review

2/3/2025 12:00:00 AM | Google

★★★★★ Gabrielle Lugo

Our car buying experience here was outstanding! We unknowingly called before they were even open and got an answer right away. Austin helped get us into our new GMC! Hands down the best car salesman we’ve ever dealt with. Was honest and straightforward and helped us find exactly what we needed! Thank you so much Austin and everyone a | Read Full Review

1/27/2025 12:00:00 AM | Google

★★★★★ TheBoof01

Austin Sheffield provided excellent service, easy and simple. 5 Stars thank you! | Read Full Review

1/27/2025 12:00:00 AM | Google

★★★★★ Kasey Monroe

Ken Nelson did a nice job getting me in and out. Austin, was a stand up dude that helped out throughout the whole process. | Read Full Review

1/23/2025 12:00:00 AM | Google

★★★★★ Jacob Gawlik

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1/10/2025 12:00:00 AM | Google

★★★★★ Carissa Rollins

Austin was great to work with. He sent me pictures of the truck I was interested in. He was class A. I drove over 6 hours to do business with Austin. He is one of the best out there. | Read Full Review

12/27/2024 12:00:00 AM | Google

★★★★★ Juan Rodriguez

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12/26/2024 12:00:00 AM | Google

★★★★★ Mike S

Best Service I Have Ever Received!!! My vehicle had issues on the way to pick up my daughter from college. It was close to the end of their work day, I had no appointment, however, Jeremy and Anna from service, diagnosed my vehicle, talked to the technician Ben, where he worked afterhours to get my vehicle fixed and back on the roa | Read Full Review

12/24/2024 12:00:00 AM | Google

★★★★★ Karen Stephenitch

Very helpful friendly knowledgeable people …. | Read Full Review

12/23/2024 12:00:00 AM | Google

★★★★★ Jeff Strauch

Brandon at Ken Nelson was great! They really took good care of us and showed that they really do care about their customers. My daughter loves her new to her car! | Read Full Review

12/23/2024 12:00:00 AM | Google

★★★★★ Chase Randall

Just bought a new Toyota and really enjoyed my experience!! Josh Wiseman is professional and will find the car you are looking for!!! Highly recommend him for your next vehicle purchase!!! | Read Full Review

12/19/2024 12:00:00 AM | Google

★★★★★ Ashlee Gurley

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12/19/2024 12:00:00 AM | Google

★★★★★ Gabbie McCormick

Came in to look at a Rav4. Austin was super helpful. We ended up purchasing the car and everything has been great! Austin and the rest of the team were easy to work with. We will definitely come back next time we are in search of a new car. | Read Full Review

12/16/2024 12:00:00 AM | Google

★★★★★ Dennis Yocum

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12/8/2024 12:00:00 AM | Google

★★★★★ Michael Johnson

Impressed with the vehicle buying experience on purchasing our new Grand Highlander working with our sales professional - Austin @ Ken Nelson in Dixon. Very responsive with our questions from start to finish. Highly recommend. | Read Full Review

12/3/2024 12:00:00 AM | Google

★★★★★ Rich Surowiak

took 4 hours to buy a car after it was selected. a $30,000 car had 11 miles worth of gas in it. | Read Full Review

12/1/2024 12:00:00 AM | Google

★★★★★ Gabe Nieves

Great expiernce with Austin Sheffield buying 2018 Toyota Camry. | Read Full Review

11/30/2024 12:00:00 AM | Google

★★★★★ Rich Surowiak

took 5 hours to buy a car. had 11 miles worth of gas in a car we paid $30,000 for. | Read Full Review

11/30/2024 12:00:00 AM | Google

★★★★★ Brandon Zimmerman

Jeffrey McGuire is Top Notch. Best salesman in Lee County!! | Read Full Review

11/21/2024 12:00:00 AM | Google

★★★★★ brad clark

Austin is a great salesman and even a better person.. we were about $400 off and I was ready to walk …. He did everything in his power to make it work .. I’d definitely work with him again and wouldn’t hesitate sending other people Austin’s way. | Read Full Review

11/21/2024 12:00:00 AM | Google

★★★★★ Cliff Dillon

Jeff McGuire at Ken Nelson was very fair with me and easy to work with. He was not pushy and very helpful throughout the process. Highly recommend. Very satisfied with my purchase and Ken Nelson Auto Group. Thanks. | Read Full Review

11/18/2024 12:00:00 AM | Google

★★★★★ Kelli Horton

This was by far the best car purchasing experience. Our salesman Austin Sheffield went way and beyond to help with this process. We needed to buy this car on a Saturday and bring it home with us same day. A little issue with some banks. So decided to just cut a check for the whole purchase. But forgot the check book. Austin followed | Read Full Review

11/10/2024 12:00:00 AM | Google

★★★★★ Megan Boyd

Quick and easy experience. Helpful staff and very responsive. | Read Full Review

11/9/2024 12:00:00 AM | Google

★★★★★ E Frederick

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11/8/2024 12:00:00 AM | Google

★★★★★ charles

Do not patronize this business. Especially the service department. You will be cheated and lied to. Buyer beware. | Read Full Review

11/6/2024 12:00:00 AM | Google

★★★★★ Cres3199

Do not patronize this business. Especially the service department. You will be lied to and cheated. Buyer beware. Incompetance rules. | Read Full Review

11/6/2024 12:00:00 AM | Cars.com

★★★★★ Jeffrey Miller

Austin was extremely helpful and didn't pressure me at all. It was definitely a good experience when buying a car is usually a total pain! | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Melinda Burkhart

Austin Sheffield was the best! Made everything very easy and quick. If you need a vehicle do yourself a favor and go to Ken Nelson Auto Group amd ask for Austin! | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ Kayla Lubben

Had such a great experience here, we came in right before closing, and they never once rushed us. All very kind, and helped us find the right car for us! Austin was awesome! | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ Alex Schuldt

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11/1/2024 12:00:00 AM | Google

★★★★★ M Carpenter

Austin S at Ken Nelson Auto Group did a great job of helping us order, trade and purchase our new vehicle. We were very happy with his help and attention throughout the process. | Read Full Review

10/30/2024 12:00:00 AM | Google

★★★★★ Camden Reyes

Great workers! | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Thompson Brandt

Austin and Kyle did it again! They went out of their way to sell me another pre-owned, excellent automobile of high quality for the second time in only seven months. Can’t wait to buy a third car when the time comes from Ken Nelson Auto Group. | Read Full Review

10/26/2024 12:00:00 AM | Google

★★★★★ Jessica Mangan

Terrible business. Sold a vehicle right out from under us when they knew we were on our way to buy it. Financing was already done at a local bank too. Just despicable. | Read Full Review

10/21/2024 12:00:00 AM | Google

★★★★★ Lynnies’ Kitchen

Austin did a stellar job taking care of our lease renewal! Gabe’s us all the pros & cons of different options so we could make the right decisions! | Read Full Review

10/1/2024 12:00:00 AM | Google

★★★★★ Marianne Buehler

Salesman Austin was a pleasure to deal with. The process of trading in and purchasing a new vehicle was fair, quick and painless. Would recommend Austin to friends and family looking for a used or new vehicle. | Read Full Review

9/22/2024 12:00:00 AM | Google

★★★★★ Buyer in MN

Poor service. Had horrible communication / very little communication. This was an over the phone inquiry to purchase a vehicle | Read Full Review

9/22/2024 12:00:00 AM | Cars.com

★★★★★ Cori Gale

Shout out to Amy in the Service department (Nissan). I’ve been burned at dealers before getting work done so I was apprehensive but she kept it real and worked diligently with my warranty company, advocating for me when they were being difficult. I will be coming here for all my service now and when it’s time to upgrade I know where | Read Full Review

9/17/2024 12:00:00 AM | Google

★★★★★ Antonio Bernal

Awesome experience! Thanks to Austin for all his help! Great car buying experience. | Read Full Review

9/3/2024 12:00:00 AM | Google

★★★★★ Christen Schopp

Great service! Answered all of our questions and made our experience pleasant. | Read Full Review

9/3/2024 12:00:00 AM | Google

★★★★★ Alan Johnson

Fast friendly service. I would recommend buying a vehicle from Austin. No surprises, walked in signed and left with my new jeep | Read Full Review

8/27/2024 12:00:00 AM | Google

★★★★★ Nevin Weaver

Brandon And Hope were great !! He even filled my truck with fuel before we left. Would definitely buy here again. | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ nikki osborne

Austin was great to work with. I wasn't sure exactly what I was looking for or when I was going to be ready to purchase, but he was very patient and helpful and stayed in touch until I decided what I was looking for. | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Elle Evans

Third vehicle with Austin Sheffield! Great service every time. | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Aimee Schauff

Peter & Drew at Dixon Ken Nelson were so helpful and got us set up with the perfect vehicle! Great negotiations on price and even better customer service! | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Kristine Matson

Just bought a new vehicle from Ken Nelson Dixon Il. This is by FAR the best experience I have had when buying a car! Austin,Kyle, and Hope your customer service blew it out of the water! Every Dealership needs to be modeled after this Dealership! I will definitely buy from you in the future!! Thank you for your attention to detail an | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Bonnie Haas

Thanks so much Chris barefield for a wonderful experience and also taking time on showing me what a true sales experience is! Thank for my all new 2024 Nissan murano!!!! HIGHLY RECOMMEND:) | Read Full Review

8/12/2024 12:00:00 AM | Google

★★★★★ Paul Grobe

We are so thankful for Austin Sheffield and Mike Moseley. They make buying a new car a very pleasant experience. They're really hopeful too. | Read Full Review

8/10/2024 12:00:00 AM | Google

★★★★★ Lisa Grobe

We are loyal customers of Ken Nelson and we loved Austin Sheffield and Mike Moseley. They do right by us every time. | Read Full Review

8/10/2024 12:00:00 AM | Google

★★★★★ DeAnn Loomis

Customer service is the best. Everyone in each department greets you. Friendly and informative service department. Purchasing a vehicle was a breeze. Finance department was awesome. | Read Full Review

8/7/2024 12:00:00 AM | Google

★★★★★ Jared Glendenning

| Read Full Review

8/7/2024 12:00:00 AM | Google

★★★★★ Amber Bennett

Christian was great to work with. Very knowledgeable and helpful. We will definitely be a return customer to both Ken Nelson and Christian. | Read Full Review

8/7/2024 12:00:00 AM | Google

★★★★★ Brandon B

| Read Full Review

8/7/2024 12:00:00 AM | Google

★★★★★ Tom Bennett

Christian Bennett did a great job took the time to explain how everything works | Read Full Review

8/7/2024 12:00:00 AM | Google

★★★★★ Blake Carey

I bought a 2022 Toyota 4Runner and worked with the salesman Austin to make the deal. The vehicle matched the pictures, condition, and price listed on the online advertisement. Austin was upfront and honest and there were no hidden fees with this purchase. The price on this particular vehicle was significantly lower than the typical | Read Full Review

7/31/2024 12:00:00 AM | Google

★★★★★ Amanda Abens

Great experience buying through them! Austin was very easy to communicate with and very nice! Worked with Kyle also and couldn’t be happier. Didn’t feel like they were pushy at all!! Thanks | Read Full Review

7/21/2024 12:00:00 AM | Google

★★★★★ James Schauff

I had a multi point inspection done on a Nissan. The Nissan was not purchased at this dealership. However, this a place that can inspect the car. When I informed the dealership I suspected something wrong with the brakes, they inspected it. The idiot who inspected it doesn’t seem to remember the brake pads need to be replaced or that | Read Full Review

7/17/2024 12:00:00 AM | Google

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