About Al Serra Chrysler Dodge Jeep Ram
Al Serra Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- Ask About Service Contracts
- Certified Technicians
- Free Estimates
Call (877) 681-4221 today to schedule your next appointment.
Our technicians at Al Serra Chrysler Dodge Jeep Ram are ready to help you!
Al Serra Chrysler Dodge Jeep Ram is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Al Serra Chrysler Dodge Jeep Ram today at (877) 681-4221 to learn more
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★★★★★ Jorgina Rubin09-13-2024 Russell always provides a thorough assessment of my vehicle's history and warranty to ensure all services reported and unforseen are taken care of during the same visit. 03-08-2024. Russell and Cole have been great to work with. Over the past year (2023) I have had extensive service to both of my JEEP's. They has gotten | Read Full Review9/14/2024 12:00:00 AM | Google
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★★★★★ Beverly DavisProfessional, detailed diagnosis with pictures showing vehicle issues that need repair. Very pleased with representative and technician. | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ Crystal ModesteComfortable lounge to wait in, the customer service was good and my vehicle tend to with a cash was. | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ John BerryFred went above and Beyond for my family. Great employee for Al Serra. | Read Full Review9/12/2024 12:00:00 AM | Google
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★★★★★ Jerry HowellQuick turn around on getting necessary parts. Great service. I've been going to Al Serra for decades. | Read Full Review9/10/2024 12:00:00 AM | Google
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★★★★★ Dave TempleTop notch customer service by Cody and his staff. | Read Full Review9/10/2024 12:00:00 AM | Google
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★★★★★ Alan BardProfessional, efficient, friendly are the words I would use. They are now my regular place for service | Read Full Review9/8/2024 12:00:00 AM | Google
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★★★★★ Megan TatuGreat service department, they got my car in and fixed within 3 days. After a terrible experience at another dealership (for this same repair) its nice to deal with people who are helpful and quick with their repairs. | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Charles ParkerThe work was done in a timely manner, without any issues. The representative communicated well and provided an excellent experience. | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ MarkThanks for the oil in and out in 30 minutes | Read Full Review9/5/2024 12:00:00 AM | Google
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★★★★★ Emileigh ArcandI always have a great experience when I am here. Jennifer was so so helpful and made the process of finding my new car so easy. I have always bought from Al Serra and will continue to buy from Al Serra in the future. 10/10 customer service! I cannot say enough good things about this dealership! | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ Celeste SumnerBy far the best experience I have had with getting work done on my vehicles. We worked with Chris Trzasko and he really did his job well. He was very personable and seems well versed in procedures. From the time they received it to dealing with the warranty and fixing the problem was very efficient and well executed. Thank you for | Read Full Review9/2/2024 12:00:00 AM | Google
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★★★★★ Lauren JonesGreat speedy service! Will return for ALL service needs! | Read Full Review9/1/2024 12:00:00 AM | Google
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★★★★★ Sandy ChristensenGot my scheduled oil change tire rotation done so quickly. The staff was wonderful and so polite. | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Inna ShumpertFast and easy got me in and out affordable | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Prentiss MaloneMy oil change experience was totally positive, my Jeep is running great! | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Kay RoeskeExcellent service! They kept me informed along the way. Got my Jeep back looking mighty fine! ?? | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Shawn PageDid all they could but problem wasn’t fixed due to Chrysler policy still had to pay just think if they can’t fix problem shouldn’t have to pay again nothing against this particular dealership just Chrysler policy you pay 100,000 for vehicle you expect it to work | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Ron WilliamsonGreat place to get a vehicle. John B was very easy to work with. | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Malinda ZitzmanWhitney Palmer went out of her way to address an issue that developed after some maintenance done on my Jeep. She got the vehicle in quickly and the problem resolved in a timely manner. | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Travis FaulknerStephanie in sales took excellent care of my family as we shopped for a new Jeep. Thanks for everything! | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Derrick BlevinsExcellent Service On My Jeep. Chris was Great Two Deal With. Got Me Right In and Out. I Will Be Back And Looking For Advisor Chris Trzasko To Help Me again. Thank-You…. Derrick B | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ kelton kincaidThe salesman was really nice and even stuck it out in the rain with me to go look at a truck how ever someone beat me to the punch on the truck I was going to look at. | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ michael kinnerAustin was very helpful and answered all my questions, very good experience will recommend Austin and Al Serra CDJP | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Carma LewisNew to the hybrid scene and not only did you handle the issue, you provided some EV education that I needed. Thank you. | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Michael BitzI took my 2020 Chrysler Pacifica limited to Al Serra for paint repair on the hood and both sliding doors. Chris, my service advisor, took plenty of pictures and sent them in to get authorization to have them covered under the warranty corrosion plan. Thank you Chris for going the extra mile & giving me outstanding service. | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Crystal McLaughlinExtremely pleased and satisfied! Excellent work and communication with the ENTIRE service. Customer service is over the top. High quality all the way around and I definitely recommend this establishment! | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Lynette TattonSalesman Bradley Turnage was great to work with. Not knowing exactly what I was looking for, he was very patient, not pushy at all, going through all my options and I am very happy with what he found for me. | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Carole SimpkinsI had very good experience with the entire team at Al Serra Jeep dealer. Work was well done and finished on time. So appreciated the drive to and from Al Serra from my home. | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Steve BrownJennifer is absolutely fantastic! Couldn’t have gone better! | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ blue alchemistGreat customer service and outstanding high quality vehicles ?? | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Bob MossBrought our Jeep in for some warranty work at Serra in Grand Blanc and from the time I met Chris at the service center I knew I was in good hands. Chris was thorough, understanding, and assuring as he walked us through the process as we were going to have to leave the vehicle for a few days. He made sure our rental car was ready and | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Linda ThrasherWonderful experience. Customer service was outstanding. Great communication and my car was fixed before they even anticipated. I recommend Al Serra Chrysler! | Read Full Review8/23/2024 12:00:00 AM | Google
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★★★★★ Nick GabrielGreat experience. Highly recommend! | Read Full Review8/23/2024 12:00:00 AM | Google
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★★★★★ Timothy JonesAlways fast and no hassle. Jen is a great salesperson! | Read Full Review8/23/2024 12:00:00 AM | Google
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★★★★★ Jordan HarveyPaige was very quick and helpful! | Read Full Review8/23/2024 12:00:00 AM | Google
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★★★★★ Andrea DIXONThe customer service is exceptional!! Thank You Fred!! | Read Full Review8/23/2024 12:00:00 AM | Google
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★★★★★ James MoliassaTook an 1997 Wrangler in for service and they wouldn't/couldn't fix it. I wanted among other things my parking brakes fixed understanding that meant a rear axle brake job. Didn't fix it, broke it with no explanation upon pick up. If a jeep dealer can't fix an old jeep they are of no use to me. I'll not return for additional service. | Read Full Review8/23/2024 12:00:00 AM | Google
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★★★★★ Wanda WellsChris is always knowledgeable and helpful and always provides the time and attention you need while servicing your car. He goes above and beyond what is required! | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Mike TevisReplaced a defective part. NO CHARGE. | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Lori GraggAwesome service! Very thorough and helped answer all of my questions | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Bonnie DonaldsonVery smooth oil change and tire rotation in less than 30 minutes | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ A MThe best buying experience I've had ever, Bought my first truck in 1990, Al Serra was worth the drive, I live in Dearborn Heights. | Read Full Review8/22/2024 12:00:00 AM | Google
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★★★★★ Linda MFred was very friendly and helpful. He answered all my questions and advised me with what needed to be done along with my options and cost. He also kept me updated on the progress of my car. It was a pleasure doing business with him. | Read Full Review8/20/2024 12:00:00 AM | Google
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★★★★★ Dale HudsonChris in service was so helpful and kept me informed on the progress of my repair. I recommend getting your vehicle serviced here. | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Laura ShirahI cannot say enough about Chris Trzasko and tech James in the service department. They worked their butts off for me. I could not ask for better service and care than what I received. Not one time did I wonder what was going on or when the repairs would be complete. Chris truly makes you feel like family. Getting vehicle repairs don | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ karen fordWhitney was very detailed in explaining what was going to happen with my car. She was kind and efficient in every way. I would highly recommend her as your service coordinator. | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Rob FreemanMichele is amazing at a time when customer service is at an all time low! She not only makes the process seamless with daily updates via text but follows up with phone calls when necessary. You are the Best Michele I will never take our Grand Cherokee anywhere else for service! Rob and Tami | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Aimee ShreveAdam Garceau always provides the best service. He doesn't play games and works to get the best Howard in the service dept is efficient and very professional and kind! | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ banjollucyAll is good, just way too expensive for oil change and tire rotation. | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Barkley LloydJennifer was amazing! She was super friendly and helpful with the purchasing process. Made the test drive and purchase super quick and easy! Will definitely recommend her/Al Serra to friends and family! | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Tasha GoosbyChris was very courteous and kept me updated on my vehicle service. | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ EmilyLacy was extremely professional and personable. She was able to get me a SUV out the door and under budget. I highly recommend Lacy for all your purchasing needs! | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ Stephen S HoytSmooth, easy and fast. Very good experience. | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Andrew A.Super prompt – probably the fastest oil change I’ve had in a while. Michelle and Howard went above and beyond. | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ mik summersBrad was very respectful of our time. I did as much as I could via phone and online and if there was a way to complete the final process I would do that too but Brad got us out very quickly in a very professional way. | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Amanda HasynThank you to John Berry for getting me in a newer vehicle. So very helpful thanks | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Jen ClarkThe people are friendly, however they wouldn’t negotiate on price at all. After I made the purchase and was on my way home with my old vehicle (because the new one was going to be delivered the next day) I received a call saying they didn’t have the title in hand yet for the new vehicle, so I can’t have my new vehicle until they get | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Karen JohnstonI was in and out before my scheduled appointment. Very fast service for an oil change. | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ Shannon HendersonNever can duplicate a problem my car has and other times get it home to find new ones have appeared. Complained for years of a problem I had to take elsewhere to get fixed and pay $1,200 for something that probably would have been covered when first started mentioning years ago! Make apt only to get there and be told they can’t get t | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ Kim GrantPaige was very helpful. Got me in for my oil change even though I booked it in the wrong building. And it was still done fast! Great service. | Read Full Review8/13/2024 12:00:00 AM | Google
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★★★★★ Mark YoungFred and Mike at the write up area were very honest and helpful. | Read Full Review8/13/2024 12:00:00 AM | Google
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★★★★★ Peter HawkinsTrey was awesome! I had a great customer experience! Trey was not a cheesy sales man who was just trying to sell you a car even if it didn't fit your needs. Trey really tries to find what you are looking for and what will fit your needs with zero pressure to buy something then and there! | Read Full Review8/13/2024 12:00:00 AM | Google
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★★★★★ OfficeVery poor went to drop truck off and was told that they wouldn't get to it. Then was told that they weren't giving me a car to drive till the truck was in the shop. Had to call a manager to get me truck in. they did the recalls but not my display. they told me the couldn't depactin. On my way home the display went out had to reboot | Read Full Review8/13/2024 12:00:00 AM | Google
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★★★★★ 3 Leo’sI greatly appreciated Paige and the advice she gave me. Having a past history with a dealership being manipulative and trying to get a sale off of me, I appreciated her being transparent about the process and trying to help me save money. | Read Full Review8/12/2024 12:00:00 AM | Google
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★★★★★ Erin MorseI worked with Trey Edwards to test drive and then purchase my new vehicle. Trey tracked down a newly built model and had a couple items added to the vehicle once it arrived. Since it was a Jeep Grand Cherokee 4x4e Summit Revolve there weren't many available. Trey was great to work with and kept me updated the whole time. Paperwor | Read Full Review8/10/2024 12:00:00 AM | Google
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★★★★★ JL SabinasRussell was pleasant and professional | Read Full Review8/9/2024 12:00:00 AM | Google
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★★★★★ Asgard LotusI’ve had my Chrysler 200 there a few times now and every time they have taken very good care of not only me but my vehicle as well. | Read Full Review8/9/2024 12:00:00 AM | Google
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★★★★★ uncleted91az ZerkaVery professional and friendly! | Read Full Review8/9/2024 12:00:00 AM | Google
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★★★★★ Brandi WebbI made an appointment for my vehicle at 7am Monday. Monday afternoon I reached out for an update. I was told that you have a 24-48 hour turn over time to look at a vehicle once you have it. That the appointment time is to get in line to see the tech. That just doesn’t make any sense what good is the appointment then??? Do better Al S | Read Full Review8/8/2024 12:00:00 AM | Google
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★★★★★ Adam RutherfordGood experience. Fast and friendly staff ???? | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Eric PaulsonGreat experience! Job completed much quicker than promised Will definitely return ?? | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Anthony P.Chris took great care of me, could not be happier! | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Rebecca BronsonI am very pleased with the service I received on my jeep. They were very quick to get me in and the service was completed same day . | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Rodney BieberDealing with Erik Faulkner was a great experience as it was when we leased the truck in 2021 and now purchasing the truck at the end of lease he is very knowledgeable and pleasant to deal with | Read Full Review8/4/2024 12:00:00 AM | Google
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★★★★★ Eric Stammexcellent service at alserra grand blanc! | Read Full Review8/3/2024 12:00:00 AM | Google
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★★★★★ Connor KendrickAdam sharp is a great salesmen, got right to the point very quick. Definitely would go to him again | Read Full Review8/3/2024 12:00:00 AM | Google
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★★★★★ Cole KoesterMike was awesome to work with and they finished my car very fast. | Read Full Review8/1/2024 12:00:00 AM | Google
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★★★★★ Tina ReevesGreat, fast, service, been going to Al Serra for years. | Read Full Review8/1/2024 12:00:00 AM | Google
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★★★★★ Larry Burnett IIIt’s refreshing to speak with a salesperson and feel like you’re actually the one in control of the changes, decisions, and flow of the sale. We worked with Johnny S. and my wife could not be happier with her new Jeep. He was chill, listened first, and stayed with us until we found the right solution for our trade-in towards the new | Read Full Review8/1/2024 12:00:00 AM | Google
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★★★★★ Dayna GauthierQuick and reasonable price for an oil change and tire rotation | Read Full Review8/1/2024 12:00:00 AM | Google
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★★★★★ Brad RisingTook my truck in for service with 19k miles had to do motor work . So the cab was off the frame then they said there is nothing wrong with front end but still drives like a boat all over the road . have had a speaker rattling from new and still have not fixed right . Said I listen to music to loud with to much base . Never had these | Read Full Review8/1/2024 12:00:00 AM | Google
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★★★★★ Liz PeeplesMichele provided great customer service!! Thank you | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Rachelle ParraThey were very informative and Chris let me know what was going on every step of the way while my son's car was having some work done on it. | Read Full Review7/28/2024 12:00:00 AM | Google
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★★★★★ Benjamin YatesProfessional, quick, friendly and all at the right price. | Read Full Review7/26/2024 12:00:00 AM | Google
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★★★★★ Julene DrysdaleService Advisor Chris Trzasko was very communicative and accommodating on our recent visit for recalls and another mystery issue. He worked hard to make sure we were taken care of through the entire process, including in communications with Jeep Wave Service. He went above and beyond trying to diagnose and fix the issues our car had. | Read Full Review7/26/2024 12:00:00 AM | Google
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★★★★★ Andy HallI went on for an oil change and tire rotation. When I got home I realized there was oil on my hood and the oil life indicator had not been reset. | Read Full Review7/26/2024 12:00:00 AM | Google
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★★★★★ Christine CarpenterToday I haveh had a appointment for a oil change, I was in and out in less than 45 minutes. I appreciate the fast service. | Read Full Review7/25/2024 12:00:00 AM | Google
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★★★★★ David PalmerExcellent service Russell took fantastic care of me due to the fact I live over 150 miles away since I retired. Got my vehicle right in and did a great job always have had wonderful service. | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ Stephen HaysGreat service writer. All repairs done and ahead of estimated times. | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ Kathleen KirbyThey don’t do rental cars. And if you get lucky enough to get one, it’s a junk of a car. I have a new Jeep grand Cherokee L. They don’t ever let me be a waiter for recalls. They always take days. If you’re lucky enough for them to shuttle you across the street to get a rental, your amount you can spend gets you in a non comparable va | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ Ebony DennisI really like AL Serra, but when I got my car back today it still makes the same noise...gotta go back tomorrow | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ Donna LittleI bought a car off you really loved used as is no warranty but it plain to see the cars a lemon to many mechanical problems should've been checked over before placing new tires on putting it up for sale will not be back for another car.None of your used cars get oil changed all the oil in them is dirty oil. | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ Nancy KirkErik had so much patience with me trying to make a decision on what vehicle I wanted. That’s why I never went into sales… He’s a great asset to the Al Serra Team! I highly recommend him | Read Full Review7/20/2024 12:00:00 AM | Google
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★★★★★ Rich WilcoxTrey was awesome! He walked us through the process step by step. He was very thorough in his explanations. He made the whole process comfortable and enjoyable. We will definitely be returning to him for our next purchase. | Read Full Review7/20/2024 12:00:00 AM | Google
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★★★★★ Connie FishtahlerGreat service. Quick oil change and tire rotation. | Read Full Review7/20/2024 12:00:00 AM | Google
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★★★★★ Tammy NorthI was very disappointed with nobody catching the back door was bad bubbled up with paint. I am hoping they replace the back door. I was also not very happy with all the over spray that was on everything when they put the the ResistAll on it. You think when you buy a $60,000 vehicle it would be very clean. I had to come home and wash | Read Full Review7/20/2024 12:00:00 AM | Google
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★★★★★ Ronald SiegwaldEverything was done at a timely manner with an done with professionalism | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ nicki abbeyPhenomenal service! Done with friendliness and promptness! Thank you!! | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ Matt McConnellFred was great. Very helpful and knowledgeable. Got my car fixed and great time. | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ Amy MarshallRussell @ Jeep service was very kind and professional. Quick, reliable service. | Read Full Review7/16/2024 12:00:00 AM | Google
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★★★★★ Michael WenzelAwesome place. Great customer service and they made it so easy. Erik Faulkner and team were great to work with and I would recommend anyone needing a vehicle to visit the Al Serra Auti Plaza in Grand Blanc. | Read Full Review7/16/2024 12:00:00 AM | Google
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★★★★★ Sharon GoodrowI had my car into AL Sierra dealership today for a recall. Very friendly service and prompt attention. I had my car back in no time. Thank you ?? | Read Full Review7/16/2024 12:00:00 AM | Google
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★★★★★ Fred GeorgeGot it fixed quickly. Everything went as planned. | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ JOANN CENO-SANDLINMy Jeep was fixed quickly. Howard in service kept me informed on the process. | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Rae MortonJuly 2024. Fred in The service Dept was great. He helped me with an ongoing window regulator issue that I'd had since the the beginning of my lease 3 years ago. I was just out of the 3 year manufacture warranty and he helped me get a fair price. It was very much appreciated. | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Larry BennettTimely and professional Checked in and completed as promised Price was acceptable. | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Kari SchweigertThe service department not only got my van in before the scheduled appt but had it finished before then as well!! Extremely happy!! | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ Jessica BohlenBradley was great! If you’re looking for a new vehicle I highly recommend making an appointment with him. He made everything very easy for me. He had several different vehicles ready for me to view when I arrived & was knowledgeable about each of them. | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ Caroline LandonI was going to write my poor customer service experience off to just another company that does not value my customer relationship. Then you sent a survey so here it goes. My communicated requests where ignored, my time was not valued, inner company communication non-existent, my car key was given to another customer (thank goodness I | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ KatThe Dodge Ram Jeep service department is unprofessional. My grandson took his vehicle there last year to get an issue fixed long story short he had to go back 3 times after they told him the issue was fixed. Service manager Cole was rude when he attempted to resolve the solution as to why he paid thousands of dollars and the issue wa | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ Nikole WilliamsThe lady Michelle who helped me told me that my Dodge journey was in recall and I actually got my key fobs for free two of them. They were very helpful and she called me as soon as my car was done. I thank them so much for all their help | Read Full Review7/10/2024 12:00:00 AM | Google
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★★★★★ Tamara TaylorI had a very good experience at Al Serra Service department today. Fast and friendly service. Michelle was very nice. Thanks! | Read Full Review7/10/2024 12:00:00 AM | Google
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★★★★★ Lori MaxTom Short is a great salesman.. bought a used Grand Cherokee couldn’t be happier with it.. it was a smooth, easy transaction. If you’re looking for a car give him a call. | Read Full Review7/10/2024 12:00:00 AM | Google
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★★★★★ A FloresOf course service is horrible. They can never get your car in even when you have an appt it still takes days. I would recommend finding a local auto mechanic for repairs and dealing with them. They are far more honest with pricing and timeline. | Read Full Review7/10/2024 12:00:00 AM | Google
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★★★★★ Yetunde OgunneyePoor customer service. Costly No interest of customer | Read Full Review7/10/2024 12:00:00 AM | Google
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★★★★★ Rebecca WilliamsonHoward was great at keeping me informed about my repair! | Read Full Review7/8/2024 12:00:00 AM | Google
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★★★★★ Rhonda HI just bought a Jeep from David P, and let me tell you, this guy knocked it out of the park! Even though he’s a rookie in the car sales league, he handled my purchase like a seasoned pro. From the moment I stepped up to the plate, David pitched me the perfect deal. He made sure to cover all the bases, explaining every detail with th | Read Full Review7/8/2024 12:00:00 AM | Google
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★★★★★ Jim CoxPicked out a 2025 Dodge RAM BIG HORN with A 3.0 hurricane MOTOR The sales consultant, John Berry was very helpful, I think I received a very good deal | Read Full Review7/7/2024 12:00:00 AM | Google
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★★★★★ Robin JohnsonJared Denington was great! Traded my car in and the new one in 2 days ! Great service ! | Read Full Review7/5/2024 12:00:00 AM | Google
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★★★★★ Ang MMy husband and I had a great experience with Lance. He was very personable, kind and knowledgeable, we felt like Lance truly cared about we were looking for and finding the best option for us. | Read Full Review7/5/2024 12:00:00 AM | Google
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★★★★★ Kayley Parris-PerezAppreciate the effort & time that was taken to get me approved! I love my new Jeep! | Read Full Review7/5/2024 12:00:00 AM | Google
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★★★★★ cody deanI dropped my ram 1500 off 6 months ago for a leak in the exhaust manifold and had a new one put on. It took months to get the new manifold. The new manifold is now leaking and you want to keep my truck for a week just to diagnose it. On top of that you want me to pay for my own rental why it sits in your lot. Just ridiculous how the | Read Full Review7/5/2024 12:00:00 AM | Google
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★★★★★ Big Jake1002Andreas sold me a used car that wasn't even safe or road worthy, my car didn't even pass a 172 point inspection. WISH I COULD GIVE ZERO STARS. ALSO MY TIRES WERE VERY BALD. I HATE THIS DEALERSHIP. THEY OFFERED ME $50 FOR NEW TIRES. THESE PEOPLE DO NOT CARE ABOUT YOU OR YOUR SAFETY. | Read Full Review7/3/2024 12:00:00 AM | Google
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★★★★★ Joseph KovalchikI'd give zero stars if I could. Bought a used vehicle here. Wasn't even road worthy. I want to see my 172 point inspection Because when I had my mechanic look at it I needed everything. He even told me where is the 172 point inspection sheet from them. Front control arms were blown and making loud crunching noises when you turn the v | Read Full Review7/3/2024 12:00:00 AM | Google
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★★★★★ Peggy RitterSlingerland's recommended us to the right place. Your service was perfect right from Michele to the Tech: Jordan for our wheel alignment. Very professional. | Read Full Review7/2/2024 12:00:00 AM | Google
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★★★★★ Sheila TurnerVery polite and caring very helpful took the the time to listen...this is my third SUV ,I brought,each sales person was helpful.. | Read Full Review7/2/2024 12:00:00 AM | Google
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★★★★★ Lillian TaberWas clean, people very nice and helpful didn't mind explaining. | Read Full Review7/2/2024 12:00:00 AM | Google
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★★★★★ Terry GoettGreat service. Thanks to service writer Michele Vaughn | Read Full Review6/28/2024 12:00:00 AM | Google
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★★★★★ Becky NelsonI had a set appointment at 12:15 I arrived at 11:55. My Jeep was not finished with an oil change and tire rotation until 2 pm. Very disappointed this had never happened before. I will be going somewhere else in the future. The rep that waited on me was very nice and apologized he is the only one I would give 5 stars. | Read Full Review6/28/2024 12:00:00 AM | Google
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★★★★★ Jacob MejiaSo bad gonna cancel my warranty and just use my own mechanic | Read Full Review6/28/2024 12:00:00 AM | Google
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★★★★★ Jim PurvesService was awesome, Fred was ready when I got there and got me in and out. Thank you, keep up the great customer service. | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ Roberta AngeloEverything was easy and the people there have excellent service skills. | Read Full Review6/26/2024 12:00:00 AM | Google
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★★★★★ Richard BrunoI can't be happier with alserra dodge service was very fast | Read Full Review6/25/2024 12:00:00 AM | Google
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★★★★★ meghan clarkSteven was absolutely amazing. Very helpful and very kind. Thank you for all the help you guys did to make it such an easy smooth experience. | Read Full Review6/25/2024 12:00:00 AM | Google
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★★★★★ xKillaMonCeexPaige was my associate and she was great! Very professional and considerate. | Read Full Review6/25/2024 12:00:00 AM | Google
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★★★★★ Laura DenzelEric Faulkner is a great salesman. My daughter referred me to him because she uses him every time. Eric helped me get through my first time getting a leased car. He is very knowledgeable and patient. Even though it's a long process, I enjoyed it. | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Glenda DeMasellisRussell was friendly and professional. | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Linda SThe service was very good and was completed much quicker than was expected. My service rep was Whitney and was very friendly and efficient with completing my check in and check out. I asked how much it would be to replace a wheel on my Jeep Cherokee and she found out the info in minutes. Probably one of the better experiences I ha | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Robyn TaylorAl serra Dodge did a great job on my recent repair. Michele kept me informed every step of the way and I am very happy with the work that was done!! | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Tyrone CarrollCustomer service was good. I have no complaints. Will continue to service my vehicle. | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Dan cuvelierI bought my truck bran new in 2016 from Al Serra and was sold on the Max Care plan. I was told at that time that the plan would cover the ENTIRE vehicle, bumper to bumper, no matter what was wrong with it. Fast forward to now and I am finding out that this simply isn’t true as every time I bring it in to service, the issue isn’t cove | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Barbara DonofrioAlways a pleasure working with Fred and Cole. | Read Full Review6/20/2024 12:00:00 AM | Google
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★★★★★ Joe BonifaziPoorly managed. I scheduled an appointment only to be told I would have to leave my vehicle there for 2 days until a mechanic could get to it to diagnose the problem that I already diagnosed for them. The price came in about twice the average price that I could find online. When it came time to pick up the vehicle the job was not do | Read Full Review6/20/2024 12:00:00 AM | Google
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★★★★★ Dave PettitI received a recall notice in February about a defective catalytic converter on my car. I called Al Serra and was told that the converter were being ordered and I would be put an a call back list when one would be in stock. I had to call them back 3 months later to remind them of the recall and the call back I hadn't received. They s | Read Full Review6/18/2024 12:00:00 AM | Google
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★★★★★ Dan cuvelierI bought my truck bran new in 2016 from Al Serra and was sold on the on the Max Care plan. I was told at that time that the plan would cover the ENTIRE vehicle, bumper to bumper, no matter what was wrong with it. Fast forward to now and I am finding out that this simply isn’t true as every time I bring it in to service, the issue isn | Read Full Review6/18/2024 12:00:00 AM | Google
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★★★★★ D FieldsThis has gots to be the most overpriced service center in Genesee County. I asked for the price of a transmission fluid change and they told me $375 lol.. in what world?! It’s a Jeep Compass. My Tesla is cheaper to maintain at Tesla service centers and it’s actually a luxury vehicle! On top of that, I went here once for an oil change | Read Full Review6/18/2024 12:00:00 AM | Google
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★★★★★ John LennonGreat speedy sales experience. Randy Collick expedited the process, was very professional and knew how to get us exactly the deal we were looking for. Highly recommend! | Read Full Review6/16/2024 12:00:00 AM | Google
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★★★★★ Linda StineWe had lots of fun exploring all The great choices here!! Was very happy with the great service provided by our sales person. Love my new car!!! Been without wheels for over 6 weeks after totaling my beloved Dodge van! So happy to be on the road again in my Chrysler 200!!! | Read Full Review6/16/2024 12:00:00 AM | Google
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★★★★★ Matt LeonardThank you for everything! Appreciate your time and help on my most recent maintenance visit! Matt Leonard | Read Full Review6/16/2024 12:00:00 AM | Google
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★★★★★ Big Jake1002Andreas is a great salesman, helped me with everything, got into my first car! Other than that the car came with very bald tires, I wish they put new tires on before I came to grab the vehicle because it's a safety hazard, plus there is a big gash on the side of the tire. I did ask if he could give me some money to put on a new one | Read Full Review6/16/2024 12:00:00 AM | Google
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★★★★★ Joseph KovalchikTires were bald on a car I bought. 1 Blew out on the freeway. And we're over aired to 40 psi. | Read Full Review6/16/2024 12:00:00 AM | Google
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★★★★★ Peter SardoChris was super helpful and kept me updated on how everything was going! | Read Full Review6/14/2024 12:00:00 AM | Google
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★★★★★ Dale BennettParts Department top notch. Service folks can go pound sand. I asked if I could talk to a mechanic with a small question? I was told our technicians don't talk to customers. What???? Then who are the folks that come out to waiting rooms and try and upsale services that are not needed!!! This place lost my business. Customer Service n | Read Full Review6/12/2024 12:00:00 AM | Google
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★★★★★ Kristina DunnScott Good was attentive, up front, accommodated my chaotic schedule and made purchasing my new-to-me car a seamless experience. I never felt pressured at any time during the process and highly enjoyed working with him. Definitely recommend! | Read Full Review6/11/2024 12:00:00 AM | Google
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★★★★★ Michael WillsChris Trzasko and his technicians at Al Serra Auto Plaza are an exceptional and experienced team of highly trained auto mechanics. Chris is well-equipped to assist you on your auto repair journey. A real professional that makes the entire process as easy and stress free as possible. From the very beginning, Chris took the time to exp | Read Full Review6/10/2024 12:00:00 AM | Google
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★★★★★ Laura ShirahThank you to the crew that fixed my vehicle, I truly appreciate it! I recently had my air conditioning and heating unit fixed at Al Serra and I had a wonderful experience. I had the pleasure of working with Chris Trzasko in the service department. Chris went above and beyond to keep me informed the entire time my vehicle was being re | Read Full Review6/10/2024 12:00:00 AM | Google
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★★★★★ Mahl MoorerTony the salesman aka Big Tony was great!! | Read Full Review6/10/2024 12:00:00 AM | Google
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★★★★★ LaTasha Tripplett - 2nd AccountBad customer service I brought my vehicle from Jackson Michigan to get serviced and each time my vehicle was not looked at or serviced. The professionalism went down I don't know if the management changed. | Read Full Review6/10/2024 12:00:00 AM | Google
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★★★★★ Diane ColdrenThank you to Paige and Whitney for great service ! We are new customers and are very pleased ! | Read Full Review6/6/2024 12:00:00 AM | Google
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★★★★★ David OliverEasy to schedule my appointment and kept me up to date via text messages. 100% happy with the service I received. | Read Full Review6/6/2024 12:00:00 AM | Google
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★★★★★ Brett LarsenTop service. Clear communication on what the vehicle required and completed quickly | Read Full Review6/6/2024 12:00:00 AM | Google
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★★★★★ Sean PietrygaThe team at AlSerra is extremely helpful diligent and customer focused! | Read Full Review6/5/2024 12:00:00 AM | Google
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★★★★★ Nicholas BroweFred in service was exceptional. He listened to my issue which has been going on for awhile, he took it on a test drive and really put the attention and care I hoped for in helping fix my issue. | Read Full Review6/5/2024 12:00:00 AM | Google
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★★★★★ Charles AllenJust had my Jeep GC in for 60,000 mile maintence. Paige did a great job. The bill was exactly as quoted. | Read Full Review6/5/2024 12:00:00 AM | Google
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★★★★★ Tristan GrantJohn Berry and Nick Golson were a great help providing me with a brand new Jeep Wrangler lease. Their passion to help and provide exceptional customer service is unmatched. Go see John and Nick if you want a great deal and a unique experience that you won’t get anywhere else! | Read Full Review6/5/2024 12:00:00 AM | Google
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★★★★★ michael (HolySpaceCow)Super friendly staff, great communication, The car I test drove had a problem that they where unaware of and when I told them they sent it to the service center to be looked at and evaluated to possibly be fixed and sold to me. They were also helping me find another car if that one didn't work out. couldn't have asked for a better ex | Read Full Review6/5/2024 12:00:00 AM | Google
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★★★★★ Katie ZerkaAlways the best customer service! | Read Full Review6/3/2024 12:00:00 AM | Google
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★★★★★ Ron McDougalOur vehicle was fixed on time with the quoted price adhered to. We are thoroughly pleased with A Serra Chrysler Dodge Jeep Ram. | Read Full Review6/2/2024 12:00:00 AM | Google
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★★★★★ Heather WolkowBen Taylor is always so helpful!! I send all my friends! | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ Erica YeloushanLacy at Al Serra CDJR was a pleasure to work with! She was able to get me into my dream car within the payment range I requested and made trading in my previous vehicle a breeze. I will return to Al Serra for future vehicle sales and service. Huge thank you to Lacy and the management at Al Serra CDJR! | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ 3 Leo’sRussell was very friendly and they were done in a timely manner. | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ Henry SugdenFred Wallace is a fantastic service advisor. I can always count on him. | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ Graydon MyhreMost elements of the repair were handled well including status updates, ease of communication, seamless loaner car through Enterprise, and quality of repairs. However my major complaints are that it took 10 days from drop off to completion, and the fact that they charged over $600 more than the $100 deductible the platinum level wa | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ Kathy Novakvery dissapointed the service department let me take my jeep back after NOT fixing what the dash display said needed to be serviced! while i understand they stated they were unable to replicate the problem while also stating the computer DID NOT STORE this NEEDS SERVICE ON THE BRAKES warning..... SO THEY ASKED ME....a middled aged fu | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ Michelle SorarufAl Serra has serviced all of our vehicles always in a timely manner and great customer service. We drive from Howell to do business with them. Really like the online scheduling as well. Quick and convenient. | Read Full Review5/29/2024 12:00:00 AM | Google
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★★★★★ Nazem AbdelfattahVery good customer service but oil change took took to long(over | Read Full Review5/29/2024 12:00:00 AM | Google
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★★★★★ Andrew WatkinsThe 24 Jeep Wagoneer L is great! It’s the 5th vehicle we have bought from Erik Faulkner in the CJDR building and he never disappoints! Highly recommended!! | Read Full Review5/28/2024 12:00:00 AM | Google
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★★★★★ Don WilcoxFirst rate service! Actually felt Chris was working for me, he covered everything A++ | Read Full Review5/26/2024 12:00:00 AM | Google
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★★★★★ Janine MidgettService rep was friendly & helpful. Kept me updated throughout. Made sure I had my truck back in time for my surgery. My issue was a warranty issue & I really loved the fact that I called customer service & an actual human being answered the phone & helped with my issue. The other car company you have to leave a message & wait 3 days | Read Full Review5/25/2024 12:00:00 AM | Google
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★★★★★ MKC RempelLove the pricing strategy because it let's the salesperson work for me rather than trying to upsell for a higher commission. This is our third vehicle from Al Serra. We won't buy anywhere else. | Read Full Review5/25/2024 12:00:00 AM | Google
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★★★★★ ann reithMichele is always so sweet, courteous and knowledgeable. | Read Full Review5/25/2024 12:00:00 AM | Google
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★★★★★ akmania47Fast in and out for oil and filter change | Read Full Review5/23/2024 12:00:00 AM | Google
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★★★★★ Tina MooreI'm always treated great! Everything is explained thoroughly. | Read Full Review5/23/2024 12:00:00 AM | Google
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★★★★★ IRandy is the best!!! He was so patient and helped us weight ALL of our options. He didn’t push us one way or another but pointed out the pros and cons of each purchase. 10/10 Recommend!!! | Read Full Review5/23/2024 12:00:00 AM | Google
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★★★★★ Jonathan GarpielWhitney is extremely knowledgeable and helpful! She not only knew exactly what I needed but clearly communicated the start to finish process. I wholeheartedly recommend! | Read Full Review5/22/2024 12:00:00 AM | Google
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★★★★★ Mamalilah The BelovedVery personable, very professional, felt confident my car was in great hands and offered assistance in future for my concerns for my vehicle also thank you Chris for your heartfelt concern for my daughter Jordyn and sharing as well as your encouragement to her while we wait for my vehicle to be finished. Your great! | Read Full Review5/22/2024 12:00:00 AM | Google
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★★★★★ Jim RWent here for parts. If you go to there, be sure to bring in your registration for the vin number. It makes it easier for them to get you the right part. Thanks for your help Tim. | Read Full Review5/22/2024 12:00:00 AM | Google
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★★★★★ Tino OlivoAdam helped me out and got me into a great car for my family. Thank you alserra! | Read Full Review5/22/2024 12:00:00 AM | Google
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★★★★★ Elizabeth ClarkHad our car for 4 days and we had an appt....Did not have any answers and not helpful for our vehicle issues | Read Full Review5/22/2024 12:00:00 AM | Google
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★★★★★ Jim RWent here for parts. If you go to the, be sure to bring in your registration for the vin number. It makes it easier for them to get you the right part. Thanks for your help Tim. | Read Full Review5/20/2024 12:00:00 AM | Google
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★★★★★ Andre EdwardsAdam was very professional, even went beyond to make us comfortable. | Read Full Review5/20/2024 12:00:00 AM | Google
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★★★★★ Mv DConsiderate staff and the shuttle saved me from having to rent a car for a day. Thank you! | Read Full Review5/18/2024 12:00:00 AM | Google
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★★★★★ Shelbie LaraVan wouldn't start had it towed to al serra. They told me that the motor was siezed and wanted to charge me $1000 to tear it down,but they were willing to take half up front, i didn't have it at the time. Had another shop come pick it up. Turns out it needed a started and alternator. So glad I took it somewhere else,had al serra tore | Read Full Review5/18/2024 12:00:00 AM | Google
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★★★★★ Margo AaslandOil change and tire rotation done in 45 minutes! | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Ted DraheimWas a very pleasant experience. Got the warrenty work done. Car was treated great. Thank You | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Rick JamesExtremely helpful. Very friendly and know which car I wanted already made the process as fast as getting food from a fast casual place! 20/10 will be my salesman forever! | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Torrance HopsonGreat service from the time I entered the facility until my departure. Less than 30 minutes for an oil change and tire rotation. Booked and serviced in the same day!!!! | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Martha BottomleyI got quick and courteous service to fix my car so that I could be on my way to get back home. Thanks | Read Full Review5/15/2024 12:00:00 AM | Google
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★★★★★ Kimberly RileyLance was very friendly and informed. The manager greeted us upon entering and made us immediately welcome with offers of coffee and water. We're looking forward to their finding a vehicle that will fit our caviar taste on a mac'n cheese budget! | Read Full Review5/15/2024 12:00:00 AM | Google
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★★★★★ Terry ShiltsJeep was throwing a code and I didnt want to deal with diagnosing the issue brought it down to Al Serra and dealt with Chris had a great customer service and the services provided were outstanding | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Trent VartanianGreat customer service and quick work! | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Heidi DolinshekThis is a great dealership! Shout out to Bryan, he’s been very responsive! | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Lori AmbroseWaited a REALLY long time for parts to arrive for my body shop repair, but don’t think that was their fault necessarily. Once they were in, they got me scheduled right away and got it done sooner than expected. Everyone was very nice and they even called to update me of the status of my repair. With Enterprise Rental right across the | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Rebecca DrakeThis review is for Tony. It was wonderful working with him. He found me the perfect car. The price, year and miles couldn’t be beat anywhere else. The process was quick and easy. Thank you Tony! | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ jeannie tiltmanI didn't have an appointment but they got me right in anyway and was done quickly, great service. | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ Jennifer FollettThanks Jennifer Odglen for helping us find our next vehicle. You made experience quick and easy! We couldn't have asked for more! Thanks again!! You're the best! | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ JayceExperience with this dealership was pleasant. They had the lowest price I could find on what I was looking for. They dealt with my concerns and financing was pretty painless. Overall not a bad experience. | Read Full Review5/12/2024 12:00:00 AM | Google
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★★★★★ Jeff AlbrechtService was excellent and professional courtesy was very good during this visit. | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Michael FiorucciMissing two caps in the bumper | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Jacob PelchDropped a vehicle off for repair for a customer account. Repair was done promptly and professionally. Advisor reached out quickly after it was done. | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Billy BryantFred got me in and out. Even picked me up after completing the test drive. Making the down time quick and convenient. | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Chevon BufordChris was very professional, helpful, and he appears like he loves his job!! It took about a hour for my oil change. Highly recommend! | Read Full Review5/10/2024 12:00:00 AM | Google
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★★★★★ Barbara TiltErik Faulkner did a fantastic job helping us today! He is friendly, intelligent, and professional! ?? | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Stacey BookwormWarm and welcoming staff. JJ was amazing and knowledgeable. | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Cassandra GonzalesPaige was amazing. She was so kind when I come in. Helped me and got me on my way quickly. Whitney and Michelle always make it a point to say hello to me and ask me how I've been when they see me, even if they are not assigned to help me that time. It's really nice to have such personal service! Thanks ladies yall rock! ????????? | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Diane SmithVery expensive for no reason! $400 for a battery lol I think NOT! | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Linda JarrettVery prompt service! In and out in 15 minutes. | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Randall MacMurphyWhile Fred and everyone I've dealt with were friendly and professional, I'm not happy about only having the truck for a few months and already dropping money into it. | Read Full Review5/9/2024 12:00:00 AM | Google
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★★★★★ Judy CsapoService person, Fred Wallace, was very friendly, helpful and knowledgeable. Satisfied with entire experience. | Read Full Review5/7/2024 12:00:00 AM | Google
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★★★★★ jason wrightGreat service as always , great work ,good price and fixed quickly | Read Full Review5/7/2024 12:00:00 AM | Google
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★★★★★ Kobe LambertClay was very helpful, informative, and was a pleasure to be around. He also helped me to feel very comfortable about purchasing my first car, and helped to learn a lot of new things. | Read Full Review5/7/2024 12:00:00 AM | Google
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★★★★★ Osama AljarrahThank you for the service. This time was the least favorable visit to Al Serra. Usually they are more friendly and welcoming. | Read Full Review5/7/2024 12:00:00 AM | Google
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★★★★★ Dennis LiimattaQuick service, professional and thorough. | Read Full Review5/5/2024 12:00:00 AM | Google
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★★★★★ Donna MoweryVery friendly and the service was quick | Read Full Review5/3/2024 12:00:00 AM | Google
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★★★★★ NICHOLAS HITTLERussell is a great asset to the organization….thank you! | Read Full Review5/3/2024 12:00:00 AM | Google
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★★★★★ Jeff Tiner JrI can honestly say Paige is absolutely amazing. I appreciate her patience with me. Her customer service was outstanding, just the fact she was willing to listen to me about the problems I had with my Jeep. I do appreciate her going above and beyond for me! Even when she just helped me days prior. Aye Paige keep being great!! Thank y | Read Full Review5/2/2024 12:00:00 AM | Google
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★★★★★ Jody GantosMichele was the best dealership service advisor I have ever interacted with! She was knowledgeable, polite, and well-spoken. Michele was also timely with updates regarding the status of my vehicle repairs. I cannot say enough good things about working with Michele! | Read Full Review5/1/2024 12:00:00 AM | Google
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★★★★★ Scott OwensQuick, easy , in and out in about an hour | Read Full Review5/1/2024 12:00:00 AM | Google
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★★★★★ Danielle ClarkI love this car lot they get the job done my grandad been deal with this company for years when it was called Pontiac | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Karly mccarrickAL SERRA IS THE WAY TO GO. I have 2018 Jeep Grand Cherokee that I have been complaining to the dealership I bought it from (Shea Chevrolet) since I bought it. I have taken it in numerous times to get it checked out. They ended up replacing the ignition coil for a cylinder 3 misfire back in 2023. Since then I have had similar problem | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Samantha BartleWhitney was wonderful. She was extremely polite and pleasant all around. Service was timely and they even filled up my wiper fluid! | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ T PointerAs always great service. I want to shout out to Chris, Fred, and Howard. Their respect and integrity for their customers goes beyond expectation. I've dealt with all 3 and probably a couple more but these 3 always have taken great care of Ram Truck. Also thx to the manager for hearing the noise that no one else did. LOL Thank you | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Sean CregerVery disappointed with my last visit. The service department failed to fully correct the issue that I had dropped it off for. I made my service appointment for when I was out of town so the vehicle was not needed. I now had to reschedule at a large inconvenience to me. | Read Full Review4/29/2024 12:00:00 AM | Google
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★★★★★ Deborah BuschKept us informed on the progress of the repairs. Been going to them for years and very comfortable with their work | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Michael WillsAl Serra Chrysler Dodge Jeep Ram on Saginaw Rd in Grand Blanc Twp, MI is the BEST! Friendly staff, knowledgable mechanics - what more could you ask for from an Auto Service Center? Wait! Service! Al Serra Chrysler Dodge Jeep Ram has the greatest service I've ever experienced... Go to Al Serra Chrysler Dodge Jeep Ram on Saginaw Rd. fo | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Elizabeth WellsHave been using Al Serra for purchasing and servicing our vehicles. Always courteous and professional services | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Nancy HallThey took good care of my vehicle. Fast, friendly and efficient. | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Pinkie HamlettI only deal with Howard he is very knowledgeable about my Grand Cherokee and love how he treats me | Read Full Review4/25/2024 12:00:00 AM | Google
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★★★★★ Craig JohnsonFinally a salesman that wasn’t up in our faces and nice to deal with!! Thanks Scott | Read Full Review4/22/2024 12:00:00 AM | Google
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★★★★★ Britnay CavazosDonthony Lewis and I took our 2018 in to be checked out cause our start service like came on and engine light was blinking they did a diagnosed on the truck to see what the cause was well they decided to check other stuff that we didn’t ask for to be checked only but we took it in for well they cam back and said the camshaft needed t | Read Full Review4/22/2024 12:00:00 AM | Google
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★★★★★ Lisa Merta-BushaMike Majerowicz, Sales Manager, is hands down the BEST! Was so helpful, personable, and goes above and beyond. We truly appreciated his help and will be a returning customer for sure! | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ Carissa SlenzakI dealt with Fred at the Jeep building and explained the problems I was having with my vehicle and the problems I’ve had with a different dealership regarding the same issue. Him and the mechanics there were able to diagnose the issues in a timely manner and gave me a rundown of everything they’ve found. Would recommend this dealersh | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ Kelly SekeresQuick service! Great quality work! Friendly and honest staff! | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ jeffrey ShortTook my Jeep in for a P0300 code ( miss fire in multiple cylinders) paid almost $3,000 for the repair. I didn’t make it 3 miles before check engine light came back on. Suddenly it had new codes that it never had before today. Turned around to go back and I was told my larger than stock tires os te reason for one code. These tires hav | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ robert ElginMichelle is a top notch Service Rep. great service in and out as promised. Love the service department here. | Read Full Review4/17/2024 12:00:00 AM | Google
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★★★★★ Robbi ShumakerUPDATE 4/15/24 I changed my review to 5 stars because Cole, the service manager contacted me to make things right. That makes all the difference to me regarding who I will work with in the future. They have decided to pay for me to get a new Alpine sound system installed ($1399.99). That’s very kind of them. And, it’s very nice when | Read Full Review4/16/2024 12:00:00 AM | Google
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★★★★★ Shaquoia BinghamWas in and out. Booked a rental for 3 days and only needed it for 6 hours. Great service!!! | Read Full Review4/16/2024 12:00:00 AM | Google
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★★★★★ Shannon McCaffertyWonderful service department. Fantastic experience. Michele is friendly and very personable. Very easy to work with. Will continue to use AL Serra. | Read Full Review4/15/2024 12:00:00 AM | Google
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★★★★★ Robin Williams IIService department claimed to have resolved the rattling/ticking noise in my engine. Still heard the same noise before even making it home. | Read Full Review4/15/2024 12:00:00 AM | Google
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★★★★★ Michael CompeauOil change, tire rotation and headlight bulb replaced. Howard Taylor did great job kept me informed. Done in a timely manner. | Read Full Review4/14/2024 12:00:00 AM | Google
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★★★★★ Peter HawkinsTrey was awesome! I had a great customer experience! | Read Full Review4/14/2024 12:00:00 AM | Google
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★★★★★ FlushingSoccerI bought 2 cars within 4 months and planned on buying a 3rd but after talking to the sales manager Christina at Jeep Dodge, I’ll never buy another vehicle from the Al Serra group again. I was getting told all sorts of things about a warranty refund that I was supposed to get back and finally came to the point where I needed a call fr | Read Full Review4/13/2024 12:00:00 AM | Google
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★★★★★ Ronald Lee.Good service clean facilities friendly staff.Got me in and out great place | Read Full Review4/12/2024 12:00:00 AM | Google
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★★★★★ Dave ChesterJob done as expected and very happy great teamwork getting me out | Read Full Review4/11/2024 12:00:00 AM | Google
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★★★★★ Tracy MackThis 5 star review is for Andreas. He was honest and very helpful with our lease turn in. He gave me the best advice and for that I am very grateful. He went above and beyond to ensure we understood the process. Please see Andreas if you are in the market for a new car. Al Serra has a shining star. | Read Full Review4/11/2024 12:00:00 AM | Google
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★★★★★ Anthony CookIt was absolutely fantastic … Ryan was perfect and I got the truck I was looking for under what I thought I was going to have to pay for it… couldn’t go to a better place to purchase a vehicle…. | Read Full Review4/11/2024 12:00:00 AM | Google
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★★★★★ Kaitlyn JedrzejczykAlways super easy to get oil changed. Whitney was very helpful on this visit getting me quotes for tires! | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Cynthia E. OsorioI just bought a car here a few weeks ago and I'm very happy with the choice I made. The service was excellent and the atmosphere was comfortable. | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Alice LaPointeDon't waste your time going to other dealers who don't have a huge selection of vehicles to choose from . . . Al Serra is the only one to do business with . . . I must have done research and looked at 20 other dealerships who didn't even have any inventory. Everyone I spoke with through the process was welcoming, knowledgeable, prof | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Lauren JonesGreat speedy service! Truly appreciated the shuttle service provided. Will return for ALL service needs! | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Robbi ShumakerDo not get your vehicle detailed here. I got mine back, after paying $300, with a big scratch across my $1300 Alpine system screen. And, many areas of my Jeep were still very dirty. Al Serra was not at all apologetic or helpful with this issue of a scratched screen. The manager said to ask the one who installed it, how much it would | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Renee Starrfast. less the hr for oil change and tire rotation | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ Kasey GardnerThe process of leasing my new wrangler was seamless at Al Serra Chrysler Dodge Jeep Ram! The knowledge and helpfulness of Andreas just enhanced the experience and made finding my perfect car that much easier. I am extremely happy with the easiness from start to finish of leasing my new car and would highly recommend this dealership a | Read Full Review4/7/2024 12:00:00 AM | Google
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★★★★★ Vershaunda CatronMy experience has always been excellent. My salesman Anquan Clemmons did not disappoint we was on it and went above and beyond | Read Full Review4/7/2024 12:00:00 AM | Google
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★★★★★ Amber JHORRIBLE SERVICE. They con you. Spent 3 hours waiting for an alignment and they refused to do it without 2 bolts that weren’t even on my vehicle when I BOUGHT FROM THEM!!!! 3 freaking hours for a alignment and they charged me $100 PER BOLT. THEY ARE A SCAM!!!! DO NOT COME HERE!!!!!!!! | Read Full Review4/7/2024 12:00:00 AM | Google
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★★★★★ Jennifer JinersonAlthough I love the Jeep Compass that I lease, the sales support has not be good | Read Full Review4/6/2024 12:00:00 AM | Google
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★★★★★ KimChris is extremely knowledgeable, professional, and friendly. Chris took extra time to ensure that everything that was wrong with the truck was documented correctly and fixed perfectly. He kept in contact with us through the whole process and always kept us informed. We are extremely satisfied and will be happy to work with Chris | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ Madonna BouchillonFred Wallace was very nice. My car was completed in a very timely manner. It was supposed to stay overnight but they got it completed before 5 so I was able to pick it up. It has a good atmosphere. | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ mark tGood service and friendly , car was in shop turned out really good , they did a good job on my repairs | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ Mark WoodsService completed quickly! Great work! Friendly people! | Read Full Review4/5/2024 12:00:00 AM | Google
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★★★★★ Thomas LillieI was in for an oil change and was able to get right in and right out. | Read Full Review4/3/2024 12:00:00 AM | Google
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★★★★★ Ashley McCollumChris at CDJR service was great. | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Ben MoffetChris was very professional. And kept me updated on every step of the way. | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Jen MastinMy experience at this dealership was top notch! When other dealerships wanted to keep my vehicle for 4 days just to take a look at it, Al Serra made an appointment and had a diagnosis in under an hour of my appointment time. The when the part came it I was able to make an appointment for the next day to have it fixed! Amazing service | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Khader Abu-SaraChris was phenomenal in the service department. Chris informed me of any upcoming and routine maintenance for my vehicle. Chris never pressured me for any additional service or maintenance. I highly recommend visiting Al Serra Chrysler Dodge Jeep Ram for your vehicle needs. You will be in good hands and reasonable priced! | Read Full Review4/1/2024 12:00:00 AM | Google
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★★★★★ Jeffrey DavisonSales associate Trey did a great job finding and working out the dealer trade for the vehicle we wanted. He was patient, responsive and knowledgeable answering our many questions about the vehicles. He's definitely a great asset and member of the Al Serra family! | Read Full Review4/1/2024 12:00:00 AM | Google
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★★★★★ Jay MachielseI brought my vehicle in for recall work. When I returned home, I did a visual inspection of the vehicle to ensure that everything was performed correctly and discovered that all the work was not completed. When I notified them, they had me bring the vehicle right back and finished the job very quickly and professionally. Normally | Read Full Review4/1/2024 12:00:00 AM | Google
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★★★★★ Timothy Pyke2012 Journey (12 years / 127,000 + miles later) - the original alternator was not charging. Brought the vehicle to this service department / dealer, because the vehicle battery would not have lasted to go to a different Dodge service facility. Howard Taylor was the service advisor who handled the overall situation. I informed him of | Read Full Review4/1/2024 12:00:00 AM | Google
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★★★★★ Bill VanLandeghemAbsolutely amazing!! Austin has been our guy for the whole family. I won’t take my business anywhere else! | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ Antoinette MaxwellWent to Al Serra to determine why my radio was causing me grief. Was told it was a de-laminated radio that was causing the issue. It was determined I needed to replace the radio. Fred Wallace gave me the number to open a case to see what Jeep could do to help. Long story short, they authorized a completely new radio install at no co | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ Jennifer JerredChris was very friendly and explained everything to me every step of the way. Was told they wouldn’t even get to look at it until Friday, but it was ready to be picked up Thursday! Excellent customer service and fast to repair my jeep! | Read Full Review3/31/2024 12:00:00 AM | Google
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★★★★★ Michele HigdonKnowing our Jeep Compass lease would expire in a month, I stopped by Al Serra to get an idea of what was available. Austin spent more than an hour explaining all of my options and had me test drive a new Compass to see the changes. Although I was not ready to purchase that day, I will be returning next month to lease again. | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Julie SScheduled oil change + tire rotation. After waiting 1.5 hours I asked for an ETA, vehicle was ready within 15m. $96 was most definitely more shocking than the nearly two hour wait. | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Jane SmithDeon always provided good professional service! Cole thats working in Chrysler now, not so much sad to say. He told me that it would be 48hrs for a brake job after I was already there and only taken 24hrs off work for this scheduled appt. Since then, I left a review and Cole called me back about it, I asked for his manager and was t | Read Full Review3/28/2024 12:00:00 AM | Google
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★★★★★ Stephanie RappuhnVery friendly, short wait and good price. | Read Full Review3/28/2024 12:00:00 AM | Google
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★★★★★ Joel Paladuky_yCustomer service was great. Happy with my purchase. | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Ron Robertsthey did good everything was done in a quick efficient matter | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Kathy MaloneLove Al Serra best people ever I will never buy a car anywhere else but here I send my family here and everywhere they treat you like family I love this place | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Charles BService was completed within projected time frame. The service advisor was polite and informative. | Read Full Review3/27/2024 12:00:00 AM | Google
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★★★★★ Tamara TaylorI had a very good experience at Al Serra Service department today. Fast and friendly service. | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ Vanessa “QueenV” GriggsAlways a good experience when I go see Whitney at Al Serra for my oil changes and maintenance. I go to Serra’s from Fenton because they are superior to our local dealer. | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ Gerry SmithSteve was fantastic to work with. Highly recommend! | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ Brittany AndritsisFriendly staff and great experience all the way around . I highly recommend! | Read Full Review3/24/2024 12:00:00 AM | Google
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★★★★★ Ashley GrzywaczThanks Erik for the perfect new car for our growing family! | Read Full Review3/24/2024 12:00:00 AM | Google
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★★★★★ Bob McCabeTotal Professional displayed though out the buying process. From the way the sales staff was worked together, the presentation of the vehicles to look at and a beautiful showroom. I drove over 50 miles to see a vehicle here and I would recommend this dealership to anyone looking to buy a certified used vehicle! | Read Full Review3/24/2024 12:00:00 AM | Google
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★★★★★ Brooke EricksonGreat experience with the body shop! Everyone was incredibly nice and efficient. | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ M.G B. (MimawB)Had a great service tech but now my vehicle smells like fuel. At first I thought the service person didn't wash his hands but it's continuing to smell like gas. Now I have to bring it back I asked for an oil change tire rotation & balance they will rotate but balancing is an extra 10 bucks per tire. Plus they charge to get the mud ou | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ Imani BlakleyIf you’re looking to purchase a car, Nateya Tyler is the person you’re looking for! She’s very attentive and friendly to her customers. So was her trainee she had along .A little bit of kindness goes a long way! | Read Full Review3/22/2024 12:00:00 AM | Google
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★★★★★ Mark DanaI called to look at a specific Jeep I had seen online. I am about an hour away from Grand Blanc so U was connected to a sales rep Austin. He took good care of me and I was hoping to meet him, but at the end of the day they did not have the specific one we were looking for. So if anyone in that area wants to look at Chrysler, Dodge , | Read Full Review3/22/2024 12:00:00 AM | Google
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★★★★★ Mike TrstenjakThe salesperson I had was Levi Wynn and I want to personally thank him for the outstanding work that he did and went above and beyond to make sure we were completely happy with our purchase. If I could give him 100 stars I would and I will definitely come back and visit him with any vehicle needs for myself and the family. Very nice | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Jessica & Todd BrownLove my Farm Truck! Just what I was looking for. | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Charles BrownAbsolutely over charge artist and the place where you are just a number. $200 just for a diagnosis is absolutely insane. Took them 2 days and me just finally showing up to even get an answer. I get it that this is one of the nation's largest dealers and they don't really need my business but there is still a certain way the customer | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Whois It?Fast service, in and out -- Michelle was very friendly and professional. Will be back when needed. | Read Full Review3/20/2024 12:00:00 AM | Google
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★★★★★ Blake and Diana SmithGreat price for an oil change and everyone was friendly. Took about 45 minutes. | Read Full Review3/17/2024 12:00:00 AM | Google
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★★★★★ Kessler FlemisterThe best way you can do that go by and check out yourself I can't tell you what you like and what you doing like I don't know so swing on by there and say hello | Read Full Review3/17/2024 12:00:00 AM | Google
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★★★★★ Iris McCreeRussell was pleasant, helpful, and most importantly, courteous and understanding of my needs. He listened to my concerns and what I had to say and took my concerns into consideration. Unknowing to me, understanding what my previous concerns were, he took my concerns to someone who could help me, resulting in a phone call to me after | Read Full Review3/17/2024 12:00:00 AM | Google
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★★★★★ Jeff RobertsonRandy Collick was very helpful with everything, I was in and out within a half an hour, took care of everything, top-notch sales person, I will always go back to him first for my future vehicle needs | Read Full Review3/16/2024 12:00:00 AM | Google
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★★★★★ Julianne PrincinskyTimely. Gracious about changing a scheduled appointment at the last minute. All work accomplished as requested. | Read Full Review3/15/2024 12:00:00 AM | Google
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★★★★★ Christine GodwinService department is always awesome. Whitney is always very nice and very helpful. | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Joyce AlstonAl Serra is the best dealership for service they are very Professional, Chris in service was so nice and caring thank you so much | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Shawn PageTook care of my needs in a timely fashion and kept me informed | Read Full Review3/13/2024 12:00:00 AM | Google
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★★★★★ Amanda MachowskiWonderful 5/5 highly recommended | Read Full Review3/9/2024 12:00:00 AM | Google
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★★★★★ TonyMichele was exceptional. She was friendly and checked me in quickly. The service was completed before the expected time. | Read Full Review3/9/2024 12:00:00 AM | Google
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★★★★★ Andrea A.I got an oil change and it was very quick, they get me in and out in no time. Much thanks:) | Read Full Review3/9/2024 12:00:00 AM | Google
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★★★★★ Mark MattinglyThis was my first service on a new car here. There was also the repair on a recall item. They got the car in and finished everything in a couple hours. I was happy not to have to wait on my car for half of the day | Read Full Review3/8/2024 12:00:00 AM | Google
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★★★★★ Anthony BranchGreat customer service, very timely and transparent. | Read Full Review3/8/2024 12:00:00 AM | Google
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★★★★★ Jorgina Rubin03-08-2024. Russell and Cole have been great to work with. Over the past year (2023) I have had extensive service to both of my JEEP's. They has gotten to know me and my vehichles well. Cole reminded me of my warrany and has saved me thousands of dollars. Russell always researches options that best work for me. I prefer consistenc | Read Full Review3/7/2024 12:00:00 AM | Google
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★★★★★ Diane ThomGood service, less time than expected. Very friendly. Would recommend the service department. | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ jeff cregarChris and Matt are really good people . People you can trust to get your vehicle fixed and in a timely manner.Matt perry is highly recommended for all your mopar repairs. | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Whitney BachmanAdam Sharp was the best salesmen and made the buying process easier than ever imagined. | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Ashlee ShenkGreat service department!! I dropped my car off the night before and received a text first thing in the morning letting me know they had received my car and informed me I could ask any needed questions through out the process. I asked them to please let me know if my warranty covered said repair or not and how much it would cost if I | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Iris McCreeI came in for an oil change and leak. Russell was pleasant to work with. However I’m not particularly pleased with how service operates at this Jeep dealership. I’ve learned that when an appointment is made for “a leak”, it’s an appointment time to drop off the vehicle, only. From there you have to leave your car and the tech will ge | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Margaret KlimowiczThis review is only for the Serra Body Shop. As for work on the outside of car, looked as good as when I orginally picked up. The inside needed touch up from body work. But when it comes to duration which they had it, it was a total nightmare. Took in on January 16, did not start touching base till first of February. At initial turn | Read Full Review3/6/2024 12:00:00 AM | Google
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★★★★★ Lori RathbunOur Al Serra Body Shop experience was nothing short of EXCELLENT in every capacity. Matt was great to work with and our cars - yes cars - were repaired to above standard condition. Not only did they complete the body work we needed, when we picked up our car they had both been cleaned inside which was a very pleasant surprise. At the | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ Will OginskyFred made the service to my truck easy , fast, and friendly!! | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ Rob ZChris did a great job start to finish with communication and assistance with warranty coverage. | Read Full Review3/5/2024 12:00:00 AM | Google
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★★★★★ Kris WindsorThey took care of me and got the job done fast???????????? | Read Full Review3/3/2024 12:00:00 AM | Google
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★★★★★ Shelby SeekampI stopped in on a Saturday with little hope that I’d be able to have maintenance work completed since I know how busy service departments are, especially when it comes to short notice requests. Chris was able to accommodate me with ease and got my Jeep serviced quickly! I’m very impressed with the service department and how seemlessl | Read Full Review3/3/2024 12:00:00 AM | Google
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★★★★★ Charles RonkI don't live around Grand Blanc anymore. So, I can't speak for the service department. The sales team I have worked with has been very helpful. With fair prices and excellent service. This was my third purchase from Al Serra and I wouldn't hesitate to return. | Read Full Review2/26/2024 12:00:00 AM | Google
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★★★★★ Milca FloresHola, la verdad q su atención fue excelente, el dealer Adam, muy atento y comprensivo a todas mis dudas, respuestas exactas y claras, muy competente y gracias por su atención y paciencia. | Read Full Review2/25/2024 12:00:00 AM | Google
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★★★★★ Antonio DavieI truly appreciated the great experience that I had received from Randy. Randy made the purchasing process very easy and informative. Randy was very thorough in explaining my purchasing options. Randy is a superstar! I truly appreciate everything he has done for me. | Read Full Review2/25/2024 12:00:00 AM | Google
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★★★★★ Margo AaslandTook 27 days to get a windshield wiper motor for 2016 Jeep Cherokee Trail Hawk! They had my jeep 27 days! Service department great, parts department terrible! They said 3 days and it would come and part didn’t! Part arrived same day I got the jeep back. | Read Full Review2/25/2024 12:00:00 AM | Google
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★★★★★ Timothy Pyke2012 Journey (12 years / 127,000 + miles later) - the original alternator was not charging. Brought the vehicle to this service department / dealer, because the vehicle battery would not have lasted to go to a different Dodge service facility. Howard Taylor was the service advisor who handled the overall situation. I informed him of | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Kristi WrightAfter being misdiagnosed by 2 other shops, and being without a vehicle for a week, AL Serra got the job done!! Very pleasant to speak to. I will continue bringing my vehicle here! | Read Full Review2/22/2024 12:00:00 AM | Google
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★★★★★ Ken GatesFriendly.. Courteous.. Professional.. Thank You!!! | Read Full Review2/21/2024 12:00:00 AM | Google
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★★★★★ Chris CarmanyGreat place to take your vehicles! | Read Full Review2/17/2024 12:00:00 AM | Google
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★★★★★ Peggy Van EckouteFred Wallace service advisor was great he took care of everything. Had to have warranty work done. It was done in a timely manner. | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Michael CashmanGreat service with energetic people. Thanks. | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Kristin CourtneyFrom the service department to my salesman, my young kids and I were well taken care of throughout my entire visit. The service department helped me take the car seats out of my vehicle and my salesman helped me put them into my loaner. Attention detail like this made all the difference for me while trying to manage my children and g | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Larry ArrolI've brought my vehicles for oil changes to Al Serra Chrysler for 20+ years. Today i was informed that they tripled the price of an oil change and if i wanted my tires rotated, it would combine to over $90. Sorry, the price of oil hasn't gone up that much, and inflation isnt 300%. Those prices are usurious. While I've not had anythin | Read Full Review2/16/2024 12:00:00 AM | Google
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★★★★★ Justin CardBrought it in a month ago and had the top end of the motor worked on, both cam shafts replaced and a few other things. I brought it back up to have the transmission looked at and possibly the trans fuid changed because it is shifting really rough. They told me the MAP sensor is bad never looked at the trans, then charged me a diagnos | Read Full Review2/15/2024 12:00:00 AM | Google
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★★★★★ Shere MckayI was hit in a parking lot and had damage to my door and front panel. The body shop did a wonderful job making it look like nothing happened at all! They even did a little detailing ! Thank you ! | Read Full Review2/12/2024 12:00:00 AM | Google
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★★★★★ Michael St.louisOutstanding! I highly recommend Lacy, this was one of the easiest vehicle purchases I have made at any dealership.. Zero pressure, honest, and very friendly personality. | Read Full Review2/12/2024 12:00:00 AM | Google
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★★★★★ Carolyn ClemonsThe service was great this visit. The young man who assisted me did a phenomenal job! | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ Andy AlgerNick Bishop has been out trusted Salesman for years! He is very knowledgeable, patient and funny! You won't be disappointed by calling on Nick! | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ kristy tessmerI brought in a jeep after replacing what I thought were adaptive headlights to be calibrated. They were aftermarket and said they were adaptive, but were not. The guys in the service department were gracious and kind when they let me know. It still cost 200 bucks because they had to pull em to find that out but labor is labor and it | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ Robert IvanWorst service I ever had will tell everyone to stay away | Read Full Review2/11/2024 12:00:00 AM | Google
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★★★★★ Dennis RVehicle was fixed in a timely manner | Read Full Review2/10/2024 12:00:00 AM | Google
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★★★★★ Christopher MooreI asked how much the oil change was and was told I 64.94. I guess that was ok. However I was not told this did not include labor and tax which I thought was included in the price given when I asked. Total bill was 74.38 with tax and labor. With that being said I will not be coming back anytime soon for an oil change there. I had | Read Full Review2/10/2024 12:00:00 AM | Google
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★★★★★ Lori RussellHaven't purchased a vehicle, but PreOwned sales personnel are friendly and low pressure. | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ tlhbubbaThank you Howard for your service at Al Serra. My jeep is running great now. My only complaint is, I wouldn’t think that a jeep with only 23000 miles you shouldn’t have to put $705.00 into it. | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ Susan TheakstonI've always worked with Fred Wallace, and the bar is set high...today I worked with someone else who didn't measure up... | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ rolando lucioService attendant was friendly and knowledgeable | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ Cheryl AnguianoWasn’t able to trade in my leased Vehicle. It leaves us in a difficult position when the dealers won’t take into consideration that we need to get rid of the 1st car before getting a second | Read Full Review2/8/2024 12:00:00 AM | Google
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★★★★★ Dan JonesQuick and efficient. Michelle is very friendly and knowledgeable. | Read Full Review2/7/2024 12:00:00 AM | Google
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★★★★★ Jeff LippI will always return to Al Serra for my vehicle purchases. They’re consistent with being up front and honest with trade evaluations while beating all other dealerships in the region. Don’t waste your time going to Detroit. If you need a vehicle and want a salesman that will do everything possible to get you the best deal that mee | Read Full Review2/7/2024 12:00:00 AM | Google
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★★★★★ Savannah MayhewQuick service, kept me updated on the progress of my vehicle | Read Full Review2/7/2024 12:00:00 AM | Google
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★★★★★ Charlene StofcheckRandy was great! The process was smooth. The best and easiest truck buying experience I have ever had. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Maria LessnauKevin Y is absolutely the best. He is professional, knowledgeable and meets our needs. So happy to do business w him. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Bob NicholsGreat service. I had made an appointment for an oil change and tire rotation. They also identified a software update that needed to be done. It took about an hour for everything. They started the work immediately. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Joe DavisVery communicative prompt service would be happy to return. | Read Full Review2/5/2024 12:00:00 AM | Google
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★★★★★ Jere HansardChris listened and got my car fixed. Thank you Chris. | Read Full Review2/4/2024 12:00:00 AM | Google
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★★★★★ Kimberly WendtI brought my 3/4 ton ram cummins in for electrical issues. Fast easy appointment time. Kept my truck an exceptable time frame. Michele was easy to work with. My tech was well skilled. Found problem and fixed it. Didnt charge for parts I didn't need. | Read Full Review2/2/2024 12:00:00 AM | Google
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★★★★★ Terry ArnoldI was not happy with the staff assisting me , was told that something under the hood was gonna have problems. When ask he wanted to charge me to tell me what the problem was the 2days later my car would not start to learn I needed a new battery ???? | Read Full Review2/2/2024 12:00:00 AM | Google
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★★★★★ T BillsWith no appointment, I stopped at AS Jeep to see about an oil change and tire rotation. Russell Williams was very professional, helpful, and friendly. I was able to get right in. He said it would take @1 hour - 1hour, 15 minutes. Very surprised when my vehicle was ready at the 45 minute mark!! Tech Jonathan Walker took good care of | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ Dorrell BittingerBrought my RAM 1500 in for an electrical no charge issue. No fault was registered. I gave 4 pictures of low voltage and almost dead battery from a road trip of 200miles. Truck was working ok when I brought to service. Service analyst treated me like I did not know what was going on. Told me all things technician did, none of which a | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ Andrew StarrI will not be returning to Al Serra. Not to have either of my vehicles serviced and certainly not to give them business when I elect to buy new vehicles. Brought my truck in for a check engine light issue. Setup an appointment a few days in advance and despite having a 9am morning appointment they did not contact with with any inf | Read Full Review2/1/2024 12:00:00 AM | Google
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★★★★★ Marchristin MooreTook care of my Mini Van very professional. I always go here for my oil changes!!! My last experience wasn't so great the service writer wasn't pleasant she didn't even offer a to have the mechanics look at my abs light | Read Full Review1/31/2024 12:00:00 AM | Google
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★★★★★ Leslie A. CooperChris my service writer is the best! Super helpful, answered every question and is patient . Awesome experience. | Read Full Review1/31/2024 12:00:00 AM | Google
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★★★★★ Eric CarlineGot me in on time for my appointment for an oil change. Informed me on what services should be done but no hassle to do them now just did the oil change, got it done in 20 mins at a fair price. | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Darrell CallahanFrank Foster is the best to work with friendly and very knowledgeable thank you Frank!!!!! | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ Monica CaldwellMy vehicle gets all its repairs through Al Serra. It usually goes great but the last time I went they wasn’t clear on how much money I will be out of upfront. She discuss what they will be doing to my vehicle, but she did not discuss the pricing that is a HUGE problem because it’s usually HUGE price at the end. | Read Full Review1/30/2024 12:00:00 AM | Google
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★★★★★ THOMAS BINASIOAl Serra Jeep personnel were professional, helpful, and timely with my service visit. The courtesy shuttle took me door to door with friendly drivers. | Read Full Review1/29/2024 12:00:00 AM | Google
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★★★★★ Nick MeyersDidn’t care for the service writer at all. Had an appointment made and they didn’t stand by it. The lady was not nice at all. Will not be bring my truck back | Read Full Review1/29/2024 12:00:00 AM | Google
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★★★★★ Tameka PritchettI had a great experience getting my oil change at Al Serra Jeep Chrysler. They were fast and customer service was great. | Read Full Review1/28/2024 12:00:00 AM | Google
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★★★★★ Brian EasonWhile the service was really good and were kept in the loop as to what was going on, the final price was pretty hefty for what was done. I know dealerships are more expensive but I was not expecting the price I got. In the end, the car was fixed and is running like it should. | Read Full Review1/27/2024 12:00:00 AM | Google
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★★★★★ DYGIE FILMSThey were happy to help and very friendly! | Read Full Review1/27/2024 12:00:00 AM | Google
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★★★★★ Suzie WrightHad a great experience. Nick was great. We will be back. | Read Full Review1/27/2024 12:00:00 AM | Google
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★★★★★ Jill FrechetteI always ask for Fred because of his great customer service. Always friendly and helpful | Read Full Review1/27/2024 12:00:00 AM | Google
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★★★★★ Ron BSerra CJDR is the best wish they had more Jeep stores | Read Full Review1/24/2024 12:00:00 AM | Google
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★★★★★ Porshe HoustonThe salesman Levi was so helpful & very nice that’s for helping find my dream car I love it. Will be send people to you. | Read Full Review1/24/2024 12:00:00 AM | Google
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★★★★★ paige harrimanColin was great super nice and helpful | Read Full Review1/23/2024 12:00:00 AM | Google
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★★★★★ Ryan HazardGot me right in and back on the road quickly. Thanks again! | Read Full Review1/21/2024 12:00:00 AM | Google
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★★★★★ Cassandra GonzalesWhitney is amazing. She's always so kind when I come in. Even if she isn't assigned to me both her and Michelle make it a point to say hello to me and ask me how I've been when they see me. It's really nice to have such personal service! Thanks ladies yall rock! | Read Full Review1/21/2024 12:00:00 AM | Google
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★★★★★ JamesKro 2020I called to setup an appointment for my regular oil change. They confirmed the date, the time and the procedure but they forgot to mention THE PRICE WENT UP almost $30. A simple fair warning would've been nice before I butchered my morning only to come up short at the desk. I respect them raising they're prices but a heads up would'v | Read Full Review1/21/2024 12:00:00 AM | Google
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★★★★★ angela clappWish managers didn’t delay sales people by having meetings in the middle of the day. | Read Full Review1/20/2024 12:00:00 AM | Google
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★★★★★ Cheveze KingChris was very professional. Made the changes that were needed & got my car service in a timely manner. Amazing service | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ Jason HaleGreat service, Michele was friendly and helpful | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ Adam ThomasAlways friendly people and they get the job done! | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ T PointerAs always great service. Thank you ?? | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ Nicole AllenThe customer service I received at Al Serra was amazing. I wasn’t pleased to hear about the problem I had with my vehicle, but I’m glad they found the problem. Fred was very helpful from start to finish | Read Full Review1/19/2024 12:00:00 AM | Google
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★★★★★ Kenny MackGreat service and friendly staff. | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ Terri McMullenAlways a positive experience at Al Serra. I can get an appointment that works with my schedule. Easy in and out. | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ david cooperThis place is awesome the service is great and Wendy at write up desk is the best there | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ Jeff LGreat store if you have warranty work or want to get an oil change. Anything else I encourage you to seek a mechanic elsewhere as the labor rate is just south of $200/hr. | Read Full Review1/17/2024 12:00:00 AM | Google
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★★★★★ Kevin KatoChris is the best service advisor that I have worked with | Read Full Review1/15/2024 12:00:00 AM | Google
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★★★★★ James MapleyExcellent customer service. Thank you for keeping me posted every step of the way. | Read Full Review1/15/2024 12:00:00 AM | Google
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★★★★★ Johnnie DavisVery professional We'll go back. | Read Full Review1/11/2024 12:00:00 AM | Google
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★★★★★ Marie PsenskiWas beyond pleased with Chris’s work ethic. Very helpful and good at his job. Spoke with Cole as well and he explained unusual situation. Wouldn’t think twice about using Al Serra in the future. | Read Full Review1/11/2024 12:00:00 AM | Google
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★★★★★ Brett LarsenTop notch service. The car was done even before the scheduled appointment ?? | Read Full Review1/11/2024 12:00:00 AM | Google
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★★★★★ Kenneth AbramsMichele V. kept me up to date as my car was being serviced! | Read Full Review1/11/2024 12:00:00 AM | Google
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★★★★★ Barbara Hanser2 stars only because sales department was great when I bought a equinox little over a year ago. They gave me a very fair trade in on my truck. I was very pleased. I talked them up to people I know. Suggested them to others who wanted to buy/trade a vehicle. The service department on the other hand is horrible! Took my jeep in for ser | Read Full Review1/9/2024 12:00:00 AM | Google
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★★★★★ TjbsmwYou make an appointment to have something looked at and they want you to leave it with them for 1 -2 dayd before they will look at it | Read Full Review1/9/2024 12:00:00 AM | DealerRater
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★★★★★ Charlotte ShannonTony Naylor did an awesome job on my new purchase. He went above and beyond to help my husband and myself get the Jeep I wanted. It was a great experience felt like a friend was helping us. Awesome job. | Read Full Review1/8/2024 12:00:00 AM | Google
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★★★★★ Jim PurvesGreat experience! It was a simple, easy, and transparent sale. | Read Full Review1/8/2024 12:00:00 AM | Google
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★★★★★ John LippThank you to Erik for making my car buying experience quick and easy. Would recommend him to anyone looking for a vehicle | Read Full Review1/6/2024 12:00:00 AM | Google
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★★★★★ Zabrina DavisonThe communication from the time I called to have my vehicle serviced to the completion was Excellent. I appreciate how the technician and the service representatives communicated with me each service needed or recommended. There was no pressure to accept the recommended services on my vehicle. I was very satisfied with the service | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Michael JohnsonAwesome service. Chris was exceptional! Took great care of me! | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Ryan FischerFor the most part, the service has been phenomenal. | Read Full Review1/5/2024 12:00:00 AM | Google
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★★★★★ Dave ChesterJob done as expected and very happy | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ The PhilzoneThey lied about my jeep having stripped lug nuts, they wanted to charge me $220.00 to replace them. I drove home and spun them off with a breaker bar, and then by hand. Every time I go there for an oil change it still reflects I have stripped lug nuts. The service manager flat out lied. Talked to the owner, did nothing. | Read Full Review1/4/2024 12:00:00 AM | Google
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★★★★★ robert ElginHoward is a top notch Service Rep. great service in and out as promised. | Read Full Review1/2/2024 12:00:00 AM | Google
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★★★★★ Alison TAl Serra always is able to provide us with a vehicle that suits our needs . They are efficient, friendly and reasonable. Austin was great to work with ! | Read Full Review1/2/2024 12:00:00 AM | Google
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★★★★★ Lou FecherThank you to all the employees at Al Serra Chrysler Dodge Jeep Ram Service! Once again they are the BEST! | Read Full Review12/31/2023 12:00:00 AM | Google
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★★★★★ Dawn PoliskieOur salesman, Trey Edwards (Chrysler/Jeep/Dodge) was knowledgeable, helpful, and patient...overall great to work with! He helped make my daughter's first new car buying experience easy and stress free. I would absolutely recommend him! | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Bob BooherCompleted service as expected and on time | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Dan TaborIt was the best experience ever buying a new vehicle! Andreas was top notch! | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Michelle ContrerasCheck engine light came on again today. This is the 3rd time in the last few months. I just picked up my dodge charger 2 weeks ago, which was the second visit. Had to wait for a part to arrive so my car was there almost 7 weeks. Today when I start my car the check engine light came on again, so apparently the issue was not taken care | Read Full Review12/30/2023 12:00:00 AM | Google
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★★★★★ Fivebelow YTToby McLean was very helpful and has great customer service! | Read Full Review12/29/2023 12:00:00 AM | Google
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★★★★★ Matt CourtneyGreat experience with new sales, Steve Carnes in particular. Professional, communicative, and a genuine listener. Will be back! | Read Full Review12/28/2023 12:00:00 AM | Google
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★★★★★ Chris GaussExcellent experience with straight forward pricing. Steve was exceptional | Read Full Review12/27/2023 12:00:00 AM | Google
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★★★★★ Pamela FrenchTreated me with respect and were prompt with service. | Read Full Review12/27/2023 12:00:00 AM | Google
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★★★★★ Jason ETony Naylor is an amazing sales consultant. He went above and beyond for us. Everything went smoothly, he answered any and all questions. He made us feel like family. If you are in the market for a new or used car/truck seek him out! You won’t find a more attentive sales consultant. | Read Full Review12/27/2023 12:00:00 AM | Google
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★★★★★ Kelly DanielBest oil change experience I’ve ever had from a dealership | Read Full Review12/27/2023 12:00:00 AM | Google
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★★★★★ Paige DeneenHoward at the Jeep store helped me get my vehicle in quick and get my issue diagnosed and fixed all within a day! He’s great to work with each and everytime I have been there. I have recommended him to several other people all who have had equally great experiences! | Read Full Review12/25/2023 12:00:00 AM | Google
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★★★★★ Don PfeifferFred was super helpful and friendly. | Read Full Review12/25/2023 12:00:00 AM | Google
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★★★★★ Glen RodgersVery professional and patient. | Read Full Review12/23/2023 12:00:00 AM | Google
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★★★★★ Katie bellSlowest service ever. I went to get an oil change and I was here for two and a half hours. People who dropped their car off after me left before I did. Usually impressed with Al Serra not this time and will not be getting service done here again. | Read Full Review12/23/2023 12:00:00 AM | Google
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★★★★★ Dan JonesQuick and efficient. Whitney is very friendly and knowledgeable. | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ David MechemI was very disappointed with my last appointment at La Fontaine Jeep dealership, so I figured I would give Al Serra a try. It's very easy to schedule. Service was performed in a timely manner. Staff was very polite, thorough. I will definitely be back. | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ Jes HaddenI am thrilled with my Jeep! It was in an auto accident and they took great care of me! Thank you Matt! You were awesome to deal with! I was that customer that called a few times to see how things were going! I appreciate your patients! Very happy! | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ adam millerEasy and convenient trade in and lease of a new vehicle . Absolutely zero complaints ! | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ Brigitte ThomasI have no comment my car wasn’t serviced | Read Full Review12/22/2023 12:00:00 AM | Google
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★★★★★ Scott OberskiEasy drop off and was notified when the repairs were completed. | Read Full Review12/20/2023 12:00:00 AM | Google
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★★★★★ NashI checked the oil stick the day after my oil change along with having my filters changed. The oil from the stick was dirty. They did not put any power steering fluid in my vehicle, there is none visible in the tube. The day after my service my car started a loud whining noise. I am so disappointed in this service! | Read Full Review12/19/2023 12:00:00 AM | Google
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★★★★★ Greg mckayVery friendly and helpful. Not pushing any service or repairs at me. Let me decide what I wanted done. | Read Full Review12/18/2023 12:00:00 AM | Google
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★★★★★ jan domenickEveryone was very friendly and very helpful. They did a great job and even cleaned my car inside and out. | Read Full Review12/18/2023 12:00:00 AM | Google
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★★★★★ Shelly VosickWe had our van worked on 3 months ago. They called and said it was done and it'd be 900 dollars. I asked what did you find wrong with it. They said they didn't identify the problem. It missed 1 way on the way home and then the problem happened 3 months later. We took it to a different shop this weekend and 190 dollars later we did fi | Read Full Review12/18/2023 12:00:00 AM | Google
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★★★★★ Rose EsmacherAndreas was awesome! We got the exact truck we were hoping for, with a few extra bells and whistles, and he worked with us to make it happen within our planned budget. Andreas was knowledgeable about all aspects of the truck, taking time to explain some the features I wasn't familiar with. He explained every step of the process and | Read Full Review12/17/2023 12:00:00 AM | Google
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★★★★★ Alexis GarzaToby McLean was great to work with. Knowledgeable, prompt and responsive, he made the process very smooth. | Read Full Review12/16/2023 12:00:00 AM | Google
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★★★★★ Karen IrishPrompt service Pleasant waiting area Pleasant shuttle driver | Read Full Review12/16/2023 12:00:00 AM | Google
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★★★★★ Abigail BarkerOver all good experience, Colin was helpful and encouraging through the process! | Read Full Review12/14/2023 12:00:00 AM | Google
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★★★★★ Tim LevinI would not use this location for any service to my RAM again. This was my 1st, and my last. I dropped my truck off on Tuesday. Friday I had to call to find out the status. They had my phone numbers switched and couldn't call. She gave me a quote for $1196 to repair broken air dam and replace fuel tank pressure sensor. I ok'd the wor | Read Full Review12/14/2023 12:00:00 AM | Google
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★★★★★ Charles Brown Jr.I received excellent service from Steve Carnes.He was very helpful and answered all my questions. He didn’t rush me into buying the Dodge Hornet as it took some time to complete the process.I would highly recommend Steve to any friends and family members. | Read Full Review12/13/2023 12:00:00 AM | Google
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★★★★★ Andrew Emma SaarelaEric was easy going, knowledgeable, and honest. Happy with the car, price, and service | Read Full Review12/13/2023 12:00:00 AM | Google
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★★★★★ William MagersAlways friendly and quality service. Whitney does a great job with customers. The service cost was the lowest among dealerships and car repair shops to change transfer and differential case oils. | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ Marie StandoakWhitney Palmer took excellent care of me | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ Ronald PayneFred Wallace is great to work with, knowledgeable and very professional. | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ jacqueline nogaAwesome, quick, fast, professional and kind | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ tweezy4079Service advisor didn’t inform car porter I had an aftermarket alarm, so they lock my keys in the car. Didn’t bother calling to see if I had the spare fob which I did so they cut a new key without informing until I came to pick up vehicle. Just bad communication skills I will not be coming back. | Read Full Review12/12/2023 12:00:00 AM | Google
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★★★★★ Lauren ElizabethMy family has been a customer of Al Serra for the last 40 + years. Always satisfied with the service we receive. | Read Full Review12/11/2023 12:00:00 AM | Google
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★★★★★ Laurie PetoI have had nothings but a positive experience working with the team at Al Serra in Grand Blanc Michigan. I would highly recommend them to everyone. | Read Full Review12/10/2023 12:00:00 AM | Google
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★★★★★ Qiana TownsIt's been a while since I last visited Al Serra Grand Blanc for service When my dealer retired, I slowly moved on to other dealerships. However, I decided to return for an oil change on two of our vehicles and I was very pleased with my service. Whitney in Jeep service and John in Chevrolet were prompt, kind, and detailed. It surprin | Read Full Review12/9/2023 12:00:00 AM | Google
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★★★★★ Doug PetersonAwesome job Whitney was great very helpful and the job was done a few days before I expected it. Thank you so much. | Read Full Review12/9/2023 12:00:00 AM | Google
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★★★★★ Sara StandardFast friendly service! Price was great too | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Debbie StewartThat was the best experience ever got to love Pete and Johnny they're the best | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Krista MeyerLong story short, I had to bring my car in 2 different times for a recall & repair work. Both times, had to leave my car for multiple days without a loaner. Not sure how they expect you to go days without a car when you have a job, kids, life, etc. But I will not be returning to this dealership. | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Andrea ChandlerI bought a 2021Jeep in October. I noticed that the AC makes a weird noise and that the tires needed to be replaced. They said that the AC was fine, it isn’t and that they would replace two tires for free but not all 4. This is a 4x4 and all should be done at once. I was desperate to get into a car and purchased the vehicle. I was a | Read Full Review12/8/2023 12:00:00 AM | Google
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★★★★★ Mike GidelskiGreat experience with Levi and the sales manger! | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ Chris GI was having warrantee repairs done. They told me I needed addition work. Spark plugs needed to be replaced at a cost of $233. The next day I call back to so ok change them. They changed to cost to $432. This will be my last time having work done there. | Read Full Review12/4/2023 12:00:00 AM | Google
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★★★★★ Tamara RobinsService was great m, place was very clean and service guy was awesome | Read Full Review12/3/2023 12:00:00 AM | Google
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★★★★★ Tracy GarfiThe fact that they don't tell you when they set the appointment for your vehicle to come in, it could be 2 to 3 days before they even get to. It is irritating to find out when you get there, not to mention the automatic $273 that they charge you just to take it in and look at it grant it. It goes towards repairs but if it were someth | Read Full Review12/2/2023 12:00:00 AM | Google
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★★★★★ Jason LaCelleVery good. Fixed properly. Would use again | Read Full Review12/1/2023 12:00:00 AM | Google
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★★★★★ vikki lasotaBreanna my service writer went above and beyond in keeping me informed. She was professional and timely. | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Michael St.louisOutstanding! I highly recommend her, this was one of the easiest vehicle purchases I have made at any dealership.. Zero pressure, honest, and very friendly personality. | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Jeff ParisiTook my vehicle in to install a Chrysler component on my vehicle and they were unwilling to do it because it wasn't purchased directly through them. I informed them this is was a gift given to me from my girlfriend that she was able to acquire directly from Chrysler through her son, they still felt that it was not an option to take c | Read Full Review11/30/2023 12:00:00 AM | Google
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★★★★★ Chelle KeelyScheduled an appointment for Saturday at 9:30am. Arrived on time issues to be taken care of were an oil change, tire rotation and air bag warning light on. On way to appointment tire pressure warning light came on. All was discussed when I turned over my car keys. Heard nothing at all Saturday. 11:44am Monday received a text that my | Read Full Review11/28/2023 12:00:00 AM | Google
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★★★★★ Anna NephMichele at CDJR service was absolutely amazing! She was kind, polite, prompt and helpful. She also gave me plenty of updates and was timely with her responses and keeping me in the know! I would definitely go back to her again! | Read Full Review11/27/2023 12:00:00 AM | Google
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★★★★★ Ilir LajcajA+ experience. Drove 50 miles for a specific vehicle, well worth it and would highly suggest. | Read Full Review11/27/2023 12:00:00 AM | Google
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★★★★★ Theresa CarterMy only concern was that I was told they would call about my car but instead sent a text which made me have to call them them wait for a return call. Why ask for a phone number and say you will call then text | Read Full Review11/27/2023 12:00:00 AM | Google
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★★★★★ Tammie GolidyI was greeted with friendly smiles picking up my car! | Read Full Review11/24/2023 12:00:00 AM | Google
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★★★★★ P. Cool2024 Jlu hardtop purchase and install, turned out flawless. | Read Full Review11/22/2023 12:00:00 AM | Google
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★★★★★ Matt RomainCarl was fantastic, the deal was exactly as discussed over text, everything was ready for me when I got there. I'll gladly drive an hour to do business with him again. | Read Full Review11/22/2023 12:00:00 AM | Google
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★★★★★ JayRandy is terrible. I told him I only wanted a truck with the V8. He said it came with the 5.7 V8 I trusted him I bought the truck two weeks later I popped the hood and it has a V6 do not trust this dealership. | Read Full Review11/22/2023 12:00:00 AM | Google
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★★★★★ Phil SeatonTook our Grand Cherokee in for an oil change and recall. Initially told the recall would take a month to get the replacement parts, but we were pleasantly surprised when they called a week later saying it was done. Whitney was easy to work with and kept us informed through the whole process. | Read Full Review11/20/2023 12:00:00 AM | Google
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★★★★★ JayRandy is awesome! He was patient with me with finding the vehicle that I liked for the payment size. having my son there did not bother him at all he is a great guy and I would recommend him to my family and friends. Thank you Randy for helping me find my truck the truck is amazing! | Read Full Review11/20/2023 12:00:00 AM | Google
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★★★★★ Holly MillerOur sales person Lacy DuBrulle was knowledgeable and friendly. We love our new car! | Read Full Review11/20/2023 12:00:00 AM | Google
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★★★★★ JayRandy is awesome! He took his time to help me find the truck I wanted | Read Full Review11/19/2023 12:00:00 AM | Google
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★★★★★ Emily BronikowskiI just purchased a used mini van from this dealership. I am very happy with the customer service and vehicle so far. They were honest, as my husband left his wallet in the car after our test drive, were understanding as my toddler was losing his mind in the office and accommodating when a form had to be signed afterwards. We worked w | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Anginette PageLacy Dubrulle was awesome! Very kind and helpful. She followed through and offered a great first experience with Al Serra. I highly recommend giving her a call! | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Mark KincaidCourteous, knowledgeable service personnel made this a less painful experience indeed. Well done! | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Kristen WelchAwesome customer service. Chris is great! Helpful, professional! | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Steve HortonGreat service!! Between Russell at check-in and Michelle at service completion, everything was great. | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Z RodgersNo more severe grinding noise but broke my bank :) | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ Kelsey GeerIf it wasn’t for my actual car salesman, I would never bring my car back here. I don’t leave reviews, but the fact they want you to leave your vehicle ALL day to then not even have your vehicle looked at, to then want to keep it overnight and NOT give you a loaner vehicle. Is absolutely insane. I have work, kids and a life. But they | Read Full Review11/17/2023 12:00:00 AM | Google
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★★★★★ MeisterSimple signing process, didn't try to push anything on me. My problem comes from the fact that I was told that a glass chip repair would be completed on my vehicle before purchase, including multiple messages confirming the repair, only for a couple of weeks later to have that chip not repaired and given the excuse that "it's a wierd | Read Full Review11/16/2023 12:00:00 AM | Google
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★★★★★ Scott KellyFantastic ppl, my salesman, rocked it, go see Derrick | Read Full Review11/15/2023 12:00:00 AM | Google
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★★★★★ Armando LopezGreat service and my wait time was non existent.... | Read Full Review11/14/2023 12:00:00 AM | Google
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★★★★★ doug feyersLet's schedule an appointment days in advance and dropped it off the night before, the next day they texted me to tell me they would get to it later in the afternoon or maybe even the following day. Why did I even bother making an appointment? When I asked to just give me the car back they told me that they couldn't release it becaus | Read Full Review11/14/2023 12:00:00 AM | Google
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★★★★★ andrew simonAndreas was great in the Chrysler building. Would highly recommend | Read Full Review11/13/2023 12:00:00 AM | Google
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★★★★★ Debra HargraveI was greeted immediately after walking through the door, and shown to the person I had previously made an appointment with. From start to finish, Austin listened to what I was wanting to drive. He showed me multiple vehicles, so I could make a decision I was happy with. Going to Al Serra gives you the option of changing brands all | Read Full Review11/10/2023 12:00:00 AM | Google
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★★★★★ Christopher WilderChris and Michelle made the experience perfect. They were quick, knowledgeable and super friendly. Made me feel welcome and part of the family. Company was super fast with the fix and kept me in the loop step by step from start to finish, they even finished the job within the same day so I didn't have to worry about finding rides. Sh | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Janelle ProcunierEverything went well Chris was great. Came back once I was told my car was ready. Went to pick up my car and it wouldn’t start. Mechanic failed to tighten screws on the battery. Chris took care of this but very concerning they were going to let me leave the lot with out tightening the bolts on my battery | Read Full Review11/9/2023 12:00:00 AM | Google
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★★★★★ Keith FalkenhagenAustin, our sales associate, was awesome. He listened asked questions and helped us find the right fit for us. The experience other than Austin was well below my expectations. I am buying a 60K vehicle and none of the other people involved even spoke to me or my wife. I expect finance, the manager, someone to at least shake my hand a | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ James GougeMade shopping for a vehicle a good experience. Ask for Lacy she was great to work with. | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Amy ZimmerFantastic service every time I have something done! | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Ron LaveneI received an immediate greeting and comfortable discussion in purchasing a vehicle. The buying experience was very positive. | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Tanner AllenAndreas got me into a really nice used Malibu, honestly the service from him was exceptional. Went over everything and made sure we were comfortable. Didn’t pressure us into doing anything. Both me and my girlfriend bought cars from him and we love em. My only complaint is the price point was almost 2k over the max of Kelly blue book | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Allison MaillouxI made an appointment to get my oil changed and had to wait for a hour and a half. I could understand waiting that long if I walked in, but I had an appointment. They did give me a car wash, but I am frustrated I had to wait so long for an oil change. | Read Full Review11/7/2023 12:00:00 AM | Google
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★★★★★ Renee WhalenEverything was good except my name is spelled wrong in the system that sends the text. | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ anita gouldOur salesperson Andreas was knowledgeable and not pushy.We had our paperwork done and new vehicle picked up on the same day. | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ Julie SThe entire shopping and purchase experience is as very positive. Eric Faulkner was an excellent sales person, extremely helpful and knowledgeable. | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ Brian RobinettTony is the man to see if you need a u Certified used car! Absolutely Painless. No one wants to spend Saturday at the dealership, but if you have to, he is the best I have ever had the pleasure of working with in the industry! Everyone is polite, and the GM there is amazing as well. Props all around! | Read Full Review11/6/2023 12:00:00 AM | Google
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★★★★★ Nora Jean WolfeTony is a great sale person... patient and very helpful | Read Full Review11/4/2023 12:00:00 AM | Google
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★★★★★ Anna HoglinCarl is very good at what he does. I didn’t feel like he was a salesman and he made the process very quick and easy and found exactly what I was looking for. 10/10 would recommend purchasing your vehicle from Al Serra. Go see Carl Berkey for a great experience!! | Read Full Review11/4/2023 12:00:00 AM | Google
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★★★★★ sme2000Got my service done quick and im back on the road. | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Nick NickThese guys are stand up and the mechanics are very knowledgeable!!! They put a whole transmission in my car in less than a week had my car back 100% satisfied with all there work and help thanks again for the great work would recommend to anyone!!! | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Angela WillsDealership service is great but not happy with the vehicle | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Amy McDougalQuick and professional. Had to order parts for my Jeep and it only took a couple days. I'll definitely be back. | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Matthew SlaghtBrought vehicle in for repair. The communication and status updates were on point. Repair work was completed correctly. All good ?? | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ C GatteriDrove an hour to see a Cadillac listed with 46k miles to find out it’s currently a demo getting ragged on with over 50k and tires that I have never seen so bald in my life. What an inspection process. Then come to find out they don’t negotiate the prices. Go to a dealer that values its customers. These guys don’t. | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Charles GlummTook car in for thermostat check engine light, wouldn’t fix it but told me needed $3,000 in front end work kept car for a month. When I got car back thermostat was not fixed check engine light back on that day with same problem. Would not go back. | Read Full Review11/3/2023 12:00:00 AM | Google
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★★★★★ Paula BarachRussell was very helpful with the progress of the repair on my Jeep. He is truly an asset to the Al Sera service team !?? | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ jrschantzMy first visit to this dealership for routine service. Staff were cordial and efficient. Suggested additional service but didn't pressure the sale. Pleasant experience. | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ Alaina MadisonEverything went so smoothly and it was a great experience. Drew Z. was absolutely fantastic! Highly recommend!! | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ Damon FranklinService has never been the best, not even been there a handful of times, mostly for recalls, but I was told since an issue couldn't be "duplicated" they couldn't correct an issue, the same issue happened this morning on my way to work, so either they didn't try hard enough or my car just doesn't wanna work while I'm only in it. A "c | Read Full Review11/1/2023 12:00:00 AM | Google
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★★★★★ Alexa LippertI had an amazing time at this dealership we were seen immediately and I got a car in that one day | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Christopher MartinFound a nice vehicle today got it on hold hoping to get it tomorrow it's gonna be one for my father and me. | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ kelsey moyerHorrible service techs. I have been there multiple times and twice they have messed up. The first time I went in for a simple oil change and when I got home oil was leaking all over my driveway. Vehicle had to get towed back to the dealer and they had to redo it. Second time I had a water pump. I picked up the vehicle, and within a m | Read Full Review10/30/2023 12:00:00 AM | Google
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★★★★★ Don GuestWe had a great overall experience and the customer service was top-notch. | Read Full Review10/29/2023 12:00:00 AM | Google
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★★★★★ Mackenzie SequinGreat customer service, quick & efficient! | Read Full Review10/29/2023 12:00:00 AM | Google
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★★★★★ Julio LeonRenae was AMAZING!!! from the first time i met her at her desk to drop off and picking up my truck, her customer service was on point! I was amazed at how I was treated and would recommend all of my people to that body shop! Hands dwn, I rate customers service 10/10!! Renae, YOU ROCK!! P.S. they even detailed my truck for me! ?? ?? wo | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ Melissa ShumanSuper fast very pleasant was in and out in an hour | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ Rick CarrizalesChris from the Dodge service department was extremely helpful & worked with my insurance company to resolve issues for me. Would definitely recommend them!! | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ Steven FishI had appointment for an oil change. Everything went well. They completed the service faster than I expected. Whitney was a pleasure to work with. | Read Full Review10/28/2023 12:00:00 AM | Google
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★★★★★ Michael HornGreat place for new cars or service. Staff is top notch! | Read Full Review10/26/2023 12:00:00 AM | Google
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★★★★★ P DubbsTook my jeep in for a recall and was greeted by my service representative Fred. He is very thorough and honest. I thought i needed something and he had his tech look and informed me I didn't need it. Great 5 star customer service | Read Full Review10/26/2023 12:00:00 AM | Google
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★★★★★ Richard LopezGreat job great price I had a car wash can’t beat that for the price | Read Full Review10/24/2023 12:00:00 AM | Google
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★★★★★ Diana SaucedoMichele was very helpful and responsive and always kept me on the loop of what was getting done to my car! | Read Full Review10/24/2023 12:00:00 AM | Google
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★★★★★ Michelle ososkiI brought my vehicle in for a recall appointment. This is where I met Fred. I’m not certain what Fred’s job is at the Mopar repair area but if it’s customer service then you guys need to be aware Fred was very negative during every interaction I had with him. “Why didn’t your dealership take care of this recall before you purchased t | Read Full Review10/24/2023 12:00:00 AM | Google
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★★★★★ Rick DavisVery good service and salesman professional and courteous | Read Full Review10/23/2023 12:00:00 AM | Google
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★★★★★ Jeff BonardelliBoth items I brought my Cherokee in for were repaired. They did an excellent job tracking down the part I needed. | Read Full Review10/23/2023 12:00:00 AM | Google
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★★★★★ Christopher KvintusAmazing customer service had the vehicle I need and wanted and it was fast with great communication from everyone thank you | Read Full Review10/22/2023 12:00:00 AM | Google
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★★★★★ Gayle FrasierFriendly professional service!! | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ KimFred is extremely knowledgeable, professional, and friendly. We are always happy when we get to work with Fred. He keeps us informed and treats us like we are important. Thank you Fred Sincerely, Kim T. | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ JeffAThe service is excellent. A dealership that cares. As a family this is where we purchase all our vehicles for personal and business usage. We appreciate team Serra. | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ Maria HernandezI took my car for some recalls and they gave me an appointment and everything went well. They gave me a ride home while they were servicing my vehicle. Once the work was done, they brought me back to pick my vehicle up. Great service! | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ Jocquece GipsonNot a terrible place, just be sure to double and maybe triple check like I did before you commit to buying. I didn’t drive away in the vehicle I wanted to purchase due to the fact that I was told multiple times that something wrong with the vehicle had been taking care of. But the final day I came in to do last check and test drive b | Read Full Review10/21/2023 12:00:00 AM | Google
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★★★★★ Jessica OuilletteKelly Herzog is fantastic to work with! | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Jennifer BadeExcellent service! Friendly and quick. Thank you!! | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Debbie MooreVery good fast service. I do think the charge was a little high especially since I buy all my vehicles thru Serra. | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Roland J. GrayFriendly RAM service advisor at Al Serra, though over three hour wait for oil and filter change, tire rotation, and software update on a scheduled appointment. Oil change tech not very thorough in cleaning up the engine compartment after filling oil. | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Kyle EvonHad the front fenders that came on the jeep when I bought it replaced little bit over 3 months ago. The blinkers stopped working so I had the dealership look at it. They admitted they didn't replaced them right and want to spend almost $1,000 just for them to fix their mistake. Never will recommend this dealership or any tied to its | Read Full Review10/18/2023 12:00:00 AM | Google
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★★★★★ Fred LongtineI made an appointment, and I had to cancel. I made another appointment and I had to cancel. The third time I made it, the appointment was great they took care of the issue in one day. Thank you very much!! | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Richard McDanielGreat place to have your car worked on. Great price. If you want a great person to work with ask for Whitney. Dodge Chrysler service writer | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Michelle GoodsonTook my JGC in for service. Got in within a few days. Service advisor Chris was great. Very professional and knowledgeable. Price for oil change and tire rotation was fair. | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Greg HamiltonGreat experience! Michele in the Chrysler building did a fantastic job keeping me informed and my vehicle was done in 1 day! | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Richele LangworthyMy appt was at 10:20, it was an oil change and tire rotation. I didn’t leave till after 12. | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Mo ParBrianna was great! Everything else was not. I had an 8:10 appointment to get a key fob programmed. I did not leave until 10:00!!! Key fobs bill out at 1/2 hour and only take about 10 minutes...270$ later....I had both kids with me and there are no snack machines??? Been going to Feldman dodge for years with no complaints but they did | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Brad MMy 2021 Durango overheated suddenly and left me stranded. I called Roadside assistance to have it towed to a dealer for warranty repair, and paid an extra $150 to have it taken to Al Serra because that's where I bought it. It was determined that a radiator hose failed and needed replaced. Seemed simple. Then the delays started. Not r | Read Full Review10/17/2023 12:00:00 AM | Google
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★★★★★ Larry ArrolReasonable prices and excellent work! | Read Full Review10/16/2023 12:00:00 AM | Google
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★★★★★ Margo AaslandJeep repairs! Excellent service! | Read Full Review10/16/2023 12:00:00 AM | Google
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★★★★★ Michele SiemonTook care of my car quickly and completely. | Read Full Review10/16/2023 12:00:00 AM | Google
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★★★★★ Vanessa DeckerGreat service! Open line of communication, I received several updates through my car’s appointment. Very knowledgeable about the service needed (airbag light on). They were willing to try suggestions I had, too. Definitely will be going back for future service needs. | Read Full Review10/14/2023 12:00:00 AM | Google
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★★★★★ Scott RobersonI have had my truck repaired at the body shop it was not totally repaired properly had problems convincing the body shop and the service department that I had an issue with my truck it took an extra 4 months to convince them to repair it they finally did and now it's repaired mechanically I am now happy that it is fixed and over with | Read Full Review10/14/2023 12:00:00 AM | Google
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★★★★★ ZachMy service today was exceptional thanks to my service advisor Breanna. Thanks for excellent service. | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Ana SchlosserAll around great service, I usually only work with one service rep, Howard is his name. I am older client so his relation ship with my car and me makes it so much better. Howard is out standing. I really trust Al Serra service for my Town and Country Touring. It means so much to me to have my car taken care of. Thank you to all at A | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ natasha loveMichele provided great customer service!! | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Rickeysha BrownI really am happy with my service with AL Serra Chrysler Jeep in Grand Blanc. They show top notch service every visit. Russell was my tech and he was very patient and helpful. Thank you to all the staff because even the operators that pick up the phone to transfer you to the techs are even nice. 5 star | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Tadow The ChairmanWas able to find most of vehicles on website represented accurately. | Read Full Review10/13/2023 12:00:00 AM | Google
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★★★★★ Robert VieuWhitney Palmer CRIS DID A GREAT JOB AND WE LOOK FORWARD TO WORKING WITH HER AGAIN | Read Full Review10/12/2023 12:00:00 AM | Google
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★★★★★ Alisa WhitmanProbably the worst experience dealing with an uneducated dealership! We bought 2 used cars as is and had to fix it within a week. Never did this guy know anything nor look at these vehicles before hand! He promised they were tested safe and wouldn’t sell things unsafe. Muffler came off the 1 car and we haven’t even had it 9 months!! | Read Full Review10/12/2023 12:00:00 AM | Google
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★★★★★ Todd KinneyKristen Smith always does a great job helping to get me into a new vehicle! | Read Full Review10/11/2023 12:00:00 AM | Google
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★★★★★ sheryl edmondsVery fast on servers. Very nice guy that helped me. ( Howerd. ). They only had my truck 24 hours. He said 48 hours. That was awsome! | Read Full Review10/11/2023 12:00:00 AM | Google
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★★★★★ Dustin BlantoMan Pete is awesome it was easy finding and buying a new car, also the mechanic shop there is amazing got my jeep in at 7am got it fixed and ready to go by 9:30am..I highly recommend al serra for purchasing a vehicle or getting repairs done | Read Full Review10/11/2023 12:00:00 AM | Google
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★★★★★ Kay SchwartzGreat diagnosis of our vehicle’s issues and all costs covered under warranty! Howard did a great job for us. | Read Full Review10/8/2023 12:00:00 AM | Google
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★★★★★ Dawn RubertStraightforward excellent customer service. AAA++ | Read Full Review10/8/2023 12:00:00 AM | Google
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★★★★★ Rick FischerVery efficient. Russell managed to get all my issues efficiently completed in a reasonable time. | Read Full Review10/7/2023 12:00:00 AM | Google
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★★★★★ KimTook my Jeep in and Russell was Great. Thanks so much!! Sincerely, Kim T. | Read Full Review10/7/2023 12:00:00 AM | Google
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★★★★★ Starlene FolcoWe love this dealership and our salesman Ryan Fohey. Lots of stock to choose from. The prices are the best around. Always friendly service from the staff. We are repeated customers. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Margaret DroncheffIt shouldn't take until lunch time to get your oil changed, but they did make good with the next one free and apologized. Greatly appreciated and accepted. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Tim DroncheffI showed up at 8:30am for my scheduled free oil change and tire rotation that came with our new jeep package and although it took to long we were given a free oil change and appology we greatly appreciate. Supper nice folks. | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ NormanMust have employees that just don't care in the garage. My car was soiled inside and outside with grease after I went in for a "45 minute appt to get an oil change. They had my car for 1 hour and 40 minutes. Was told on phone tire rotation was not recommended after just 6000 miles, but service writer convinced me otherwise. When I go | Read Full Review10/5/2023 12:00:00 AM | Google
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★★★★★ Norman ThompsonGreg Pratt was awesome. He made picking a vehicles simple | Read Full Review10/2/2023 12:00:00 AM | Google
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★★★★★ Eric PaulsonGreat experience! Will definitely return ?? | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Bill BurkeMy salesman went above and beyond to help me get my car!!?????? His name is Eric Faulkner! Best ever!! Thank you sooo much! | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Jessica AulphGreat consumer service! Got right in and out! Keep up the great work! Appreciate the quick help! | Read Full Review10/1/2023 12:00:00 AM | Google
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★★★★★ Eric ChorleyThe check in was quick and efficient. Our vehicle was done in just two days and the ability to pay online was convenient. | Read Full Review9/30/2023 12:00:00 AM | Google
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★★★★★ Marianna McdonaldAlthough I thought I chose a different dealership my experience was fantastic and I will return there again. Service was great and the service writer was very polite and helpful. | Read Full Review9/30/2023 12:00:00 AM | Google
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★★★★★ Elizabeth CurtisBrooke is a joy to work with! | Read Full Review9/30/2023 12:00:00 AM | Google
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★★★★★ Kelli CatrellWhitney has excellent customer service! She is kind, friendly, and always able to answer any questions. | Read Full Review9/28/2023 12:00:00 AM | Google
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★★★★★ Karl HermansonGreat people and service at AL Serra Chrysler Dodge. Can count on the job being done right. | Read Full Review9/28/2023 12:00:00 AM | Google
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★★★★★ Kevin RushExcellent as always. Thanks Howard and Techs. | Read Full Review9/28/2023 12:00:00 AM | Google
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★★★★★ Darlene HartwellBreanna is so professional and nice | Read Full Review9/28/2023 12:00:00 AM | Google
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★★★★★ NV2K19Very friendly and fast service. Was able to find the right car for me and sign off on it within a few days! | Read Full Review9/27/2023 12:00:00 AM | Google
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★★★★★ Jo-An SimonQuick work and excellent service. | Read Full Review9/27/2023 12:00:00 AM | Google
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★★★★★ Robbi ShumakerI took my Jeep in for an oil change today. Chris Trzasko was the service advisor. He was very professional, and very helpful with some other things I wanted checked on my Jeep. Chris was also very polite, and he kept a smile on his face the whole time he helped us. That's a biggy with me, because so many places you go, the associate | Read Full Review9/25/2023 12:00:00 AM | Google
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★★★★★ Mark TrudeauCompletely satisfied with the service provided. All cost were explained in advance and how the extended warranty works. | Read Full Review9/25/2023 12:00:00 AM | Google
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★★★★★ Kenneth PriceThe mechanic was very informative on what was wrong with my car he told me everything over the phone but after paying and receiving my paperwork the specific details weren’t on the paperwork and for 182 dollars I really expected that so I’m gonna have to follow up for that | Read Full Review9/25/2023 12:00:00 AM | Google
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★★★★★ Debbie WhitmireMy husband took my compass in for me and he was very pleased how he was treated! | Read Full Review9/23/2023 12:00:00 AM | Google
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★★★★★ Diane GallagherMy advisor Fred was extremely helpful, polite and respectful. The best customer service I've had in years. Also, thanks to the ones who worked on my car. I know it needed more than an oil change and they were able to complete all the updates I needed. | Read Full Review9/23/2023 12:00:00 AM | Google
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★★★★★ brian hugoAnother great oil change and tire rotation! | Read Full Review9/23/2023 12:00:00 AM | Google
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★★★★★ Erin LeeSales and service are great, it’s not very often you find people willing to go above and beyond. Sales and service are great, it’s not very often you find people willing to go above and beyond | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ William ShieldsHad an issue with my Jeep. They took care of it right away. Runs great again. | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ Sharon NassauGreat service! Service rep had good communication. Apologized and gave me a coupon discount when car was delayed | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ David DiMercurio-SmarchWe always go to Al Serra for all our vehicle purchases and most of our service needs. Our Sales Rep. Sheri M. is amazing and we’ve bought, I think four cars from her now. Recently we worked with Michelle and a few others in Jeep service for a recall on our Jeep and they were very accommodating too! | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ Mickey TaylorService department is always friendly and does an excellent job. I quit buying vehicles there because of a salesman attitude when I came there looking to buy a truck. I have since bought three vehicles from a different dealership. I will probably come back to your dealership for my next purchase o just won't buy from him. | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ David JulieKind and curious, oil change and tire rotation under 60 minutes. Good job. Thanks | Read Full Review9/22/2023 12:00:00 AM | Google
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★★★★★ cary austinFound a decent low mileage used vehicle | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ ernest williams jr.Always tak great care of me! | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ David HenkDropped my Ram off for service with Fred Wallace. He was very friendly and easy to work with. To my surprise my truck was diagnosed and repaired the same day I dropped it off. This is my second warranty repair I have done here and will continue coming back as needed because of the positive experiences I have had. | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ Roxanne PaquetteVery professional and highly recommend. Made the process of buying a new vehicle easy and painless. Sales lady Nateya is at the top of her game. Very pleased | Read Full Review9/20/2023 12:00:00 AM | Google
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★★★★★ John RouseThe service and assistance, is greatly appreciated! | Read Full Review9/19/2023 12:00:00 AM | Google