Return to complete listing of Dodge Tire Service & Sales Servicing Grand Blanc

Mon: 06:45 am - 05:00 pmTues: 06:45 am - 05:00 pmWed: 06:45 am - 05:00 pmThur: 06:45 am - 05:00 pmFri: 06:45 am - 05:00 pmSat: 06:45 am - 03:00 pmSun: Closed

General Service
Oil Changes
Tire Maintenance
Brake Service
Battery Service

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

Fast and convenient service
No appointment needed
Service for nearly all makes and models

Complimentary multi-point inspection
Tires and other services available

Coupons and Rebates for extra savings
Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.

Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.

Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

Friction Reduction
Heat Reduction

Engine Cleaning
Weather Tolerance

Rust and Corrosion Prevention
Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

Goodyear
Dunlop
Kelly
Bridgestone®

Firestone
Michelin®
BFGoodrich
Uniroyal

Continental
General
Yokohama®
Pirelli®

Falken
Ohtsu
Hankook
KUMHO

Nexen
Toyo
Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

Ultra-Quiet Braking
New Brake Hardware

Superior Braking Performance
Rigorously Tested

Stainless Steel Hardware
Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

Clean Your Battery
Limit Heat Exposure

Avoid Short Trips
Clamp Your Batteries

Turn Off Extra Features
Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

road hazard tire &
wheel protection

for as low as $145, get full repair or replacement cost

Click to Learn More

The Benefits of Synthetic

Reduced strain on your battery and engine
Better performance in extreme high and low temperatures
Improved oil longevity

click here to watch a video and learn more

About Al Serra Chrysler Dodge Jeep Ram

Al Serra Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

Shuttle Service Available
We Offer Rentals
Free WiFi
We Have Early Bird Hours
We Offer Mopar Accessories
We Offer Mopar Performance Parts
Ask About Service Contracts
Certified Technicians
Free Estimates

Call (877) 681-4221 today to schedule your next appointment.

Our technicians at Al Serra Chrysler Dodge Jeep Ram are ready to help you!

Al Serra Chrysler Dodge Jeep Ram is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:

Next Available Bay Service: Members are always first in line for maintenance and repair work
Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Al Serra Chrysler Dodge Jeep Ram today at (877) 681-4221 to learn more

Check for Vehicle Recalls

Customer Reviews

★★★★★ Erin Lee
Sales and service are great, it’s not very often you find people willing to go above and beyond. Sales and service are great, it’s not very often you find people willing to go above and beyond | Read Full Review
9/22/2023 12:00:00 AM | Google
★★★★★ William Shields
Had an issue with my Jeep. They took care of it right away. Runs great again. | Read Full Review
9/22/2023 12:00:00 AM | Google
★★★★★ Sharon Nassau
Great service! Service rep had good communication. Apologized and gave me a coupon discount when car was delayed | Read Full Review
9/22/2023 12:00:00 AM | Google
★★★★★ David DiMercurio-Smarch
We always go to Al Serra for all our vehicle purchases and most of our service needs. Our Sales Rep. Sheri M. is amazing and we’ve bought, I think four cars from her now. Recently we worked with Michelle and a few others in Jeep service for a recall on our Jeep and they were very accommodating too! | Read Full Review
9/22/2023 12:00:00 AM | Google
★★★★★ bataylor2828
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9/22/2023 12:00:00 AM | Google
★★★★★ Jeannie Tiltman
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9/22/2023 12:00:00 AM | Google
★★★★★ Debi Carver
| Read Full Review
9/22/2023 12:00:00 AM | Google
★★★★★ Mickey Taylor
Service department is always friendly and does an excellent job. I quit buying vehicles there because of a salesman attitude when I came there looking to buy a truck. I have since bought three vehicles from a different dealership. I will probably come back to your dealership for my next purchase o just won't buy from him. | Read Full Review
9/22/2023 12:00:00 AM | Google
★★★★★ David Julie
Kind and curious, oil change and tire rotation under 60 minutes. Good job. Thanks | Read Full Review
9/22/2023 12:00:00 AM | Google
★★★★★ cary austin
Found a decent low mileage used vehicle | Read Full Review
9/20/2023 12:00:00 AM | Google
★★★★★ ernest williams jr.
Always tak great care of me! | Read Full Review
9/20/2023 12:00:00 AM | Google
★★★★★ David Henk
Dropped my Ram off for service with Fred Wallace. He was very friendly and easy to work with. To my surprise my truck was diagnosed and repaired the same day I dropped it off. This is my second warranty repair I have done here and will continue coming back as needed because of the positive experiences I have had. | Read Full Review
9/20/2023 12:00:00 AM | Google
★★★★★ gary hatfield
Everything very good | Read Full Review
9/20/2023 12:00:00 AM | Google
★★★★★ Roxanne Paquette
Very professional and highly recommend. Made the process of buying a new vehicle easy and painless. Sales lady Nateya is at the top of her game. Very pleased | Read Full Review
9/20/2023 12:00:00 AM | Google
★★★★★ John Rouse
The service and assistance, is greatly appreciated! | Read Full Review
9/19/2023 12:00:00 AM | Google
★★★★★ Ed & Kelly Bretzloff
| Read Full Review
9/19/2023 12:00:00 AM | Google
★★★★★ Matt Plew
Michele is the best ! | Read Full Review
9/19/2023 12:00:00 AM | Google
★★★★★ Jeff Moore
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9/19/2023 12:00:00 AM | Google
★★★★★ Quise Miller
It was fairly quick and easy process | Read Full Review
9/18/2023 12:00:00 AM | Google
★★★★★ Rebecca
Scott Good is an excellent sales member. Both cars I bought he helped me with. The first was my first time buying a car my daughter told him what I was looking for or needed the first car he showed me was exactly what I was looking for. This time I had a list he was super fantastic and very helpful.. I will never go anywhere else. | Read Full Review
9/18/2023 12:00:00 AM | Google
★★★★★ Nathaniel Crain
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9/17/2023 12:00:00 AM | Google
★★★★★ Jaquan Sullivan
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9/17/2023 12:00:00 AM | Google
★★★★★ Cyndi Roesner
Able to schedule service on Saturday which was very helpful and quick turnaround. Knowledgeable, friendly and definitely would trust to use them again. | Read Full Review
9/17/2023 12:00:00 AM | Google
★★★★★ Debra Canja
| Read Full Review
9/17/2023 12:00:00 AM | Google
★★★★★ Carolyn Brunink
I was very happy with the service I received from Al Serra. From start to finish Michelle kept me updated on the progress of replacing my transmission. A big Thank you to everyone behind the scene on your hard work. | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Brian Walker
Had a synthetic oil change and tire rotation was done very quick and the price and service was excellent!! | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Susan Hammond
Very nice staff and quick service! | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Wendi Crawford
Quick service | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Rose Major
| Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Catrina Douglas
Great customer service | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Edward Usewick
Couldn’t be more satisfied. Thanks for everything | Read Full Review
9/15/2023 12:00:00 AM | Google
★★★★★ Steven Gibson
| Read Full Review
9/15/2023 12:00:00 AM | Google
★★★★★ Joe Tysick
I was late for my oil change appointment but they were still able to get my Jeep done. Really appreciate it. | Read Full Review
9/15/2023 12:00:00 AM | Google
★★★★★ Scott Bonacorsi
Great for service. I got an appointment the night before and they got my car in and out in just a couple hours. | Read Full Review
9/15/2023 12:00:00 AM | Google
★★★★★ Brad Rising
Every one was amazing glad I chose this place to get my new ram … | Read Full Review
9/15/2023 12:00:00 AM | Google
★★★★★ Mandy Runyan
Seemed to take care of my vehicle in a very timely manner. | Read Full Review
9/13/2023 12:00:00 AM | Google
★★★★★ Steve Horton
Great service!! In and out within 45 minutes for a synthetic oil change, tire rotation and car wash. Can't beat that. | Read Full Review
9/13/2023 12:00:00 AM | Google
★★★★★ ryan abuaita
Great service | Read Full Review
9/13/2023 12:00:00 AM | Google
★★★★★ Mark “Singing Mailman” Fransioli
Chris was very helpful and courteous. Oil change was done in a good timely manner | Read Full Review
9/13/2023 12:00:00 AM | Google
★★★★★ Cameron Cummings
The vehicle was brought in for a coolant leak. Water pump diagnosed. Two hours after bringing the vehicle home. Coolant has sprayed and leaked all over the carriage and ground. | Read Full Review
9/13/2023 12:00:00 AM | Google
★★★★★ sidney hoyle
Professional ...fast ...good service | Read Full Review
9/13/2023 12:00:00 AM | Google
★★★★★ Al Barron
The actual service as always was excellent. The problem was i was told to bring my car in on a Wednesday and my car wasn't serviced until the following Tuesday. The work was completed on Friday. I suggest a new system that alerts you via text and allows you 2hrs from the notification to bring the car in for service. It cost me $900 | Read Full Review
9/13/2023 12:00:00 AM | Google
★★★★★ Melissa Hohauser
The absolute worse experience I have had at any dealership. I would not recommend anyone spend their hard earned money there. Not only did they sell me a Jeep 4XE with less than 200 miles having a ~50% oil life being ok and safe, that same vehicle died 3 times on a family road trip leaving my family and I stranded on the side of i | Read Full Review
9/13/2023 12:00:00 AM | Google
★★★★★ William Crockerham
| Read Full Review
9/12/2023 12:00:00 AM | Google
★★★★★ Jonathan Shiflette
Whitney and Michelle are the greatest!!! Awesome Customer service this dealership Gets results. Thank you from the, Lagarda Family. | Read Full Review
9/12/2023 12:00:00 AM | Google
★★★★★ Melody McFall
Fast service! Friendly! I didn't have to leave. Checked in and 20 mins later, done! | Read Full Review
9/12/2023 12:00:00 AM | Google
★★★★★ Dawn Devereaux
Service was fast and the technicians were very friendly | Read Full Review
9/12/2023 12:00:00 AM | Google
★★★★★ Scott Parker
Excellent service department. Had my truck in and out in one day. | Read Full Review
9/12/2023 12:00:00 AM | Google
★★★★★ Coydria Spencer
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9/11/2023 12:00:00 AM | Google
★★★★★ Jacquelyn Tagge
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9/10/2023 12:00:00 AM | Google
★★★★★ Ms Reed
Love my jeep | Read Full Review
9/9/2023 12:00:00 AM | Google
★★★★★ Taheia Hensley
All went well...everyone was helpful & courteous. | Read Full Review
9/9/2023 12:00:00 AM | Google
★★★★★ thelma armstrong
Helpful and straightforward about what needs to be done and paid ?? | Read Full Review
9/9/2023 12:00:00 AM | Google
★★★★★ Amanda Quinn
Fred in service was very knowledgeable and patient when it came to helping me with my Jeep compass. I truly appreciate his time and attention to detail. | Read Full Review
9/9/2023 12:00:00 AM | Google
★★★★★ Larry Hadd
Excellent service. Chris was an excellent service advisor. Very helpful and informative. | Read Full Review
9/9/2023 12:00:00 AM | Google
★★★★★ KT LaF
I brought my parents Jeep in for an oil change and Chris was very helpful. Service was quick! | Read Full Review
9/9/2023 12:00:00 AM | Google
★★★★★ Rebecca Dunn
Everyone did an awesome job! | Read Full Review
9/7/2023 12:00:00 AM | Google
★★★★★ Bill Klagstad
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9/6/2023 12:00:00 AM | Google
★★★★★ Jason Lapham
Kevin Yzquierdo has our vote as the top salesman in Michigan. He is simply the best | Read Full Review
9/6/2023 12:00:00 AM | Google
★★★★★ erin kellogg
I have never had a bad experience with this company. I truly appreciate all of the employees for their hard work and exceptional customer service skills. | Read Full Review
9/6/2023 12:00:00 AM | Google
★★★★★ carol smith
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9/6/2023 12:00:00 AM | Google
★★★★★ Josh Wold
Best experience in a dealership me and my wife have ever had. Ill always come back for vehicles in the future. Mr Hudy Hands made the process easy and straight forward. Thanks again | Read Full Review
9/6/2023 12:00:00 AM | Google
★★★★★ Carrie McKenzie
Sales person Brooke was awesome. However, I had to take it back for a better detailing as it wasn't very clean when I picked it up. Also it was making a hissing noise since I picked it up, my husband noticed it and said it wasn't right so I called Brooke. She set it up for service. This was a certified vehicle that I have only mad | Read Full Review
9/6/2023 12:00:00 AM | Google
★★★★★ Nancy Thompson
Courteous not pushy and understanding my preferences | Read Full Review
9/5/2023 12:00:00 AM | Google
★★★★★ Joseph Laurain .
Thank you very much for handling your business the way youßGus everything way you folkes did Thank you .. | Read Full Review
9/5/2023 12:00:00 AM | Google
★★★★★ Emileigh Davis
They responded with updates in a timely manner. Very polite and assisting, would highly recommend them | Read Full Review
9/5/2023 12:00:00 AM | Google
★★★★★ Diane Wolosonowich
Cruz was great!. No pressing sale, informative and patient, helpful | Read Full Review
9/5/2023 12:00:00 AM | Google
★★★★★ Jon Weymers
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9/3/2023 12:00:00 AM | Google
★★★★★ Mary Ann Miller
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9/2/2023 12:00:00 AM | Google
★★★★★ Katilyn Taber
I purchased my new to me car today from Levi Wynn. I couldn't have asked for a better sales person. I do feel he went above and beyond to make me feel comfortable and help me find the vehicle that works best for my family. Levi was extremely patient with me and answered all of my questions making sure I wasn't leaving second guessing | Read Full Review
9/2/2023 12:00:00 AM | Google
★★★★★ Jack Issa
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9/1/2023 12:00:00 AM | Google
★★★★★ Michelle Avallone
Always a pleasure working with the service department. 5 star service always. | Read Full Review
9/1/2023 12:00:00 AM | Google
★★★★★ Shit Head
Was told 2-3 business days before they could look my vehicle when I arrived for my service appointment and was not notified of this in advance. What is the point of appointments if it takes 3 days to look at the vehicle after it’s dropped off?! Will be taking my business elsewhere. | Read Full Review
9/1/2023 12:00:00 AM | Google
★★★★★ Jay FRESH
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8/30/2023 12:00:00 AM | Google
★★★★★ Jimmy McConico
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8/30/2023 12:00:00 AM | Google
★★★★★ Randy Kummler
Great friendly and prompt service!!! | Read Full Review
8/30/2023 12:00:00 AM | Google
★★★★★ john davidson
Staff great. Disappointed with appointment process. Took 8 full days to look at my car from time I dropped it off with an appointment. Staff text me daily keeping me informed. Should have shorter process between appointment and looking at vehicle or better expectation setting. Dealership doesn’t offer loaners and wants you to rent a | Read Full Review
8/30/2023 12:00:00 AM | Google
★★★★★ Crystal Sheroski
Everyone was courteous however when I made the appointment I specifically asked how far behind they were for service, because last I knew it was 10 days to 3 weeks and I cannot go without a car that long. I was told if I brought it in Wednesday it would be ready Saturday. Friday late afternoon I received a text saying hopefully they | Read Full Review
8/30/2023 12:00:00 AM | Google
★★★★★ Hammer3040
Howard is the best service writer in the business he always takes care of us couldn't be happier | Read Full Review
8/29/2023 12:00:00 AM | Google
★★★★★ Javante Coates
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8/29/2023 12:00:00 AM | Google
★★★★★ ClaytsyWorldYD
Sweet gal! Quick service | Read Full Review
8/29/2023 12:00:00 AM | Google
★★★★★ Larry Beauchamp
My Jeep Cherokee is running as smooth and nice as when I drove it off the lot 5 years ago. Service at Al Serra is the best. | Read Full Review
8/28/2023 12:00:00 AM | Google
★★★★★ Mariah Lee
| Read Full Review
8/28/2023 12:00:00 AM | Google
★★★★★ Jason Baroni
Was able to schedule my service appointment the same day online before they even opened. Even got a better price for my oil change and tire rotation than what was quoted online. Super easy and Fred was super nice and helpful. I'll drive out of my way to go back to Al Serra Dodge | Read Full Review
8/26/2023 12:00:00 AM | Google
★★★★★ PATRICIA HENNINGS
I was pleased with the immediate response when I called or texted to inquire about the status of my vehicle. | Read Full Review
8/26/2023 12:00:00 AM | Google
★★★★★ Boa Bongard
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8/26/2023 12:00:00 AM | Google
★★★★★ Timothy Bates
Respectful, friendly and fast just the way I like it. | Read Full Review
8/26/2023 12:00:00 AM | Google
★★★★★ Timothy Chapin
It was a good relaxing experience | Read Full Review
8/26/2023 12:00:00 AM | Google
★★★★★ Chris Retherford
Randy was awesome. | Read Full Review
8/26/2023 12:00:00 AM | Google
★★★★★ Brett Mosey
I’d give 0 stars if I could. I was lied to, they tried to pad the bill and add more than the tech recommended, and then added a fee for something the tech said he couldn’t diagnose. This place is there to try to get as much money out of you as possible. My tech was Russell. DO NOT GO HERE for service if you expect a fair, honest | Read Full Review
8/26/2023 12:00:00 AM | Google
★★★★★ Cal Sesock
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8/24/2023 12:00:00 AM | Google
★★★★★ Matt Webb
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8/24/2023 12:00:00 AM | Google
★★★★★ Serge Casey
The service rep, Chris was a pleasure to deal with. I did however ask to have my tire pressure reset as I was having my tires rotated. My invoice showed that it was completed by the tech Anden but after driving home I checked and I noticed it hadn't been reset. My rear tires were now at 67 lbs. and the front 76 lbs. The reverse of wh | Read Full Review
8/24/2023 12:00:00 AM | Google
★★★★★ Ed Usewick Sr
Good job today! | Read Full Review
8/24/2023 12:00:00 AM | Google
★★★★★ Stephen Maule
Renee in Body Shop was AMAZING!!! | Read Full Review
8/24/2023 12:00:00 AM | Google
★★★★★ Shelia Allen
| Read Full Review
8/24/2023 12:00:00 AM | Google
★★★★★ Jerald Nixon
Made attempts to not apply a $189 diagnostic fee to the repairs, as they stated when the vehicle was brought in. Claimed ordered parts would arrive in 1-2 days. Incomplete parts arrived days later. Little to no communication about when the remaining parts for the parts were expected to arrive and the repairs completed. They had m | Read Full Review
8/24/2023 12:00:00 AM | Google
★★★★★ brian mcc
Nick was fantastic to work with, provided me several options so I could find the best vehicle for my needs. I highly recommend Nick and the entire Al Serra team for all of your vehicle needs! | Read Full Review
8/22/2023 12:00:00 AM | Google
★★★★★ tim miller
Chris did a great job taking care of me in a quick and very professional manner. ?? | Read Full Review
8/22/2023 12:00:00 AM | Google
★★★★★ Bob Morales
| Read Full Review
8/22/2023 12:00:00 AM | Google
★★★★★ M B
Brought my truck in for oil change/ rotation and gear shift change issue. Was initially told the gear issue was covered under powertrain warranty. 3 1/2 days later, after a brief test drive, the typical "couldn't replicate the issue" was the diagnosis and was charged $80 for test. Sounding like I should be happy, I was told by the m | Read Full Review
8/22/2023 12:00:00 AM | Google
★★★★★ Mark Bisgeier
| Read Full Review
8/21/2023 12:00:00 AM | Google
★★★★★ hesham abdelkader
I parked my charger for 3 yrs in my garage. I needed 4 new tires ,new battery ,change oil and car to start. service was quick, Whitney service agent was professional ,informed the cost and time frame, I got my car same day later afternoon . Good job. | Read Full Review
8/21/2023 12:00:00 AM | Google
★★★★★ Hope Kibert
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8/21/2023 12:00:00 AM | Google
★★★★★ Tom Goodwin
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8/21/2023 12:00:00 AM | Google
★★★★★ Brian Garvey
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8/21/2023 12:00:00 AM | Google
★★★★★ Siren Angie (Angie)
They are friendly and courteous. However, I have never in my life had to pay for a software update to any vehicle I have ever owned. That should be a recall and paid for by the manufacturer. | Read Full Review
8/21/2023 12:00:00 AM | Google
★★★★★ Carrie Bonventre
Staff was very friendly and helpful. Made the process smooth and no hassle. | Read Full Review
8/19/2023 12:00:00 AM | Google
★★★★★ Maghan Byers
| Read Full Review
8/18/2023 12:00:00 AM | Google
★★★★★ E Tuggle
Service was good as usually. Love that I can drop it off and have any recalls or warranty items taken care of along with routine maintenance like oil change | Read Full Review
8/18/2023 12:00:00 AM | Google
★★★★★ Dave Paull
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8/18/2023 12:00:00 AM | Google
★★★★★ Andy Higham
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8/18/2023 12:00:00 AM | Google
★★★★★ Lisa Roark
No longer have loaners available. My appt was on Tuesday at 8am, I was told this would be the best chance of having my vehicle back the same day. When I arrived at 8am on Tuesday, I was told they wouldn’t even look at it until Thursday afternoon. Not the best system for people who need their vehicle. The technician wasn’t very helpfu | Read Full Review
8/18/2023 12:00:00 AM | Google
★★★★★ Joe Torreano
Bre was great ?? | Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ Harold Woodson
| Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ John Wilhelmi
Excellent job every time, will continue to do business with them. Thanks | Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ Cassandra Gonzales
Great service as always! My Jeep was in and out quicker than I anticipated | Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ Erin James
Fred and the service department was amazing! Always kept me in the loop letting me know what was going on with my truck and answering any questions I had for him knowledgeably and timely. I think I will be requesting him anytime I need any service work done at Al Serra Grand Blanc. The dealership itself is also fantastic and I’ll def | Read Full Review
8/17/2023 12:00:00 AM | Google
★★★★★ joseph guzniczak
There are closer dealerships and service centers to me, but the drive to Al Serra Grand Blanc is worth it. I can 100% trust them to take care of my Jeep and I. | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Patty G
The staff was friendly and informative They keep me up to date on all my repairs | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Tracy Payne
Team is always courteous and on time for appointment. Car was returned sooner than expected. | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Rick Roteman
The service I received at Al Serra Chrysler Dodge Ram Jeep was done faster then expected and fast then they quoted. Price of service was reasonable. The only problem I had was when I left after the service. I had a little trouble locating my vehicle where they told me it was locate. It appears they ran it through the car wash and | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Joel Weir
Howard was super helpful and took the time and care to resolve the problem and explain the process. | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Rick Carrizales
| Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Margo Aasland
Brooke Henderson is wonderful!! | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Angela Curtis
| Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Janice Carol
Howard was fantastic . Kept us posted what was happening with our van the entire time . He kept our 2012 Caravan alive for More fun times . Thank you Howard ! | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Robert Clark
Excellent service experience, dealer did everything at a high level and exceeded my expectations. Appointment was easy to make and I got in the very next day. Service Writer (Whitney) clearly understood the problem I was experiencing and let me know exactly what steps would ensue. Follow up was fluid and always faster than I anticipa | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Aqueelah El Amin
They always trying to get you out of extra money. And Michele from Al serra Dodge service desk is a Bihhhhhh | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Cassandra Gonzales
Great service as always! | Read Full Review
8/15/2023 12:00:00 AM | Google
★★★★★ penny boyles
Quick service and always a good value. | Read Full Review
8/15/2023 12:00:00 AM | Google
★★★★★ Peter Sardo
| Read Full Review
8/15/2023 12:00:00 AM | Google
★★★★★ Shannon McCafferty
Wonderful service department. Fantastic experience. Whitney is friendly and very personable. Very easy to work with. | Read Full Review
8/14/2023 12:00:00 AM | Google
★★★★★ Janice Maldonado
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8/14/2023 12:00:00 AM | Google
★★★★★ Karen cramer
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8/14/2023 12:00:00 AM | Google
★★★★★ Stephanie Jaynes
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8/14/2023 12:00:00 AM | Google
★★★★★ Donna Eldridge
Michelle in the service department at Al Serra jeep was awesome! She explained everything to me and kept in contact while my car was being worked on, I think I found my new dealership!! | Read Full Review
8/13/2023 12:00:00 AM | Google
★★★★★ Lori Hawk
Fast check-in process, called when vehicle was ready, smooth check-out. | Read Full Review
8/13/2023 12:00:00 AM | Google
★★★★★ Louis Leavens
Fantastic service. I was stranded at Out Door Adventures and Fred my service advisor took care of everything to get my Ram fixed and provided a shuttle service to and from the campground. Greatly appreciated again fantastic service. | Read Full Review
8/12/2023 12:00:00 AM | Google
★★★★★ Tammy Kretsch
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8/12/2023 12:00:00 AM | Google
★★★★★ Rod
| Read Full Review
8/12/2023 12:00:00 AM | Google
★★★★★ Erick W
Their customer service was great. The person I worked with, Michelle kept me informed. Overall it took a day longer than I anticipated but their customer service more than made up for it. | Read Full Review
8/12/2023 12:00:00 AM | Google
★★★★★ Adam H
Rob Gatchell and Sean M. made the process easy and fun. Thanks Rob! | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Larry Gambotto
Sales guy was laid back and very easy going. Easiest car buying experience. | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Brodie truss
| Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Leona Smith
Quick, professional service | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Tatianna Stokes
My experience was very professional. Everything was handled in a timely fashion and I left feeling secure and happy with the purchase of my new vehicle. | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ xCochise
Fast and friendly service | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Edwin Tuttle
JJ was awesome. We got an insane deal on a Jeep Renegade and he helped us the whole way. Could not be happier! | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Darlene Kay
| Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Marli Konkle
| Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Jay Park
Everybody I’ve dealt with there has been very helpful and polite. Way more willing to work with you and much nicer about everything than other dealerships. | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Derek Rowlands
Great and friendly service | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Sandy Coykendall
Good honest service. | Read Full Review
8/9/2023 12:00:00 AM | Google
★★★★★ Roy Helzerman
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8/9/2023 12:00:00 AM | Google
★★★★★ Don Ludwig
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8/9/2023 12:00:00 AM | Google
★★★★★ Tina L
Tire was on a flat..the tire insurance that I bought covered it 100% | Read Full Review
8/9/2023 12:00:00 AM | Google
★★★★★ Sarah Itchue
I’m always happy with the quality of work performed at Al Serra. My only issue is the length of time it took to complete my insurance claim body and mechanical repairs. I don’t know if the 5 weeks it took was also due to parts suppliers and my insurance company, but I suspect so. | Read Full Review
8/9/2023 12:00:00 AM | Google
★★★★★ Shanita Pace
Always great customer service | Read Full Review
8/8/2023 12:00:00 AM | Google
★★★★★ John Tallieu
| Read Full Review
8/8/2023 12:00:00 AM | Google
★★★★★ Robert Emick
Prompt and thorough. | Read Full Review
8/8/2023 12:00:00 AM | Google
★★★★★ Jill Thompson
Arrived for the appointment early. They took me in anyway & were quite efficient in changing the oil in less than an hour which I appreciate very much. | Read Full Review
8/7/2023 12:00:00 AM | Google
★★★★★ Richard Miller
Had appointment for an oil change. Russell took care of me and got me right in. Went to their waiting area and got a hot chocolate. Next thing I knew, car was done. Been to them before. Price is very reasonable, staff is friendly, and the wait is short. | Read Full Review
8/7/2023 12:00:00 AM | Google
★★★★★ James Kosak
The entire process went smooth | Read Full Review
8/7/2023 12:00:00 AM | Google
★★★★★ Rachel Reznick
Steve Carnes was a great salesman to work with. He was very helpful, transparent, and patient. He made the process of buying a new Jeep, and trading in my old Jeep stress-free. | Read Full Review
8/7/2023 12:00:00 AM | Google
★★★★★ Kara Omell
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8/7/2023 12:00:00 AM | Google
★★★★★ Deez Nuts
| Read Full Review
8/7/2023 12:00:00 AM | Google
★★★★★ Susan Landon
Howard was the best service coordinator that I have had at Al Serra. Howard was very helpful and kept me informed with my vehicle. | Read Full Review
8/5/2023 12:00:00 AM | Google
★★★★★ Rachelle Parra
They were very informative and Fred let me know what was going on every step of the way while my son's car was having some work done on it. | Read Full Review
8/5/2023 12:00:00 AM | Google
★★★★★ Gregory Zeffero
Great experience, friendly service...Jen Odglen was fantastic to work with, highly recommend! | Read Full Review
8/5/2023 12:00:00 AM | Google
★★★★★ Paul Witek
Courteous and professional. Doing a good job in this time of constrained supply chains. Kept me informed throughout the entire process. Good job Russell | Read Full Review
8/5/2023 12:00:00 AM | Google
★★★★★ vicki fowler
Andreas and the Al Serra Auto group were very helpful, professional and pleasant to work with. | Read Full Review
8/3/2023 12:00:00 AM | Google
★★★★★ Dave Parsons
Excellent service on a personal level | Read Full Review
8/3/2023 12:00:00 AM | Google
★★★★★ Bryon nelson
Al Serra has been fantastic and dealing with Nick Hittle has been flawless. He was recommended to me and since then I have recommended him to several of My friends. | Read Full Review
8/3/2023 12:00:00 AM | Google
★★★★★ Sarah Marshall
Always awesome service! | Read Full Review
8/3/2023 12:00:00 AM | Google
★★★★★ Larry Pearson
I like the problem of rides being solved with the free ride service!! | Read Full Review
8/3/2023 12:00:00 AM | Google
★★★★★ Brett Smith
I recently purchased a new Ram, and I cannot express how impressed I am with the outstanding service provided by Erik and Josh. From the moment I walked into the dealership, they went above and beyond to ensure I had a seamless and enjoyable experience. Their knowledge and professionalism were evident, and they took the time to under | Read Full Review
8/3/2023 12:00:00 AM | Google
★★★★★ Alex D
I originally went to just go look at cars, and I left with a car I fell in love with after only the test drive. Jason Fleury and John Peera were so awesome and helpful in getting the car in my own hands! Will be purchasing from them again in the future! | Read Full Review
8/2/2023 12:00:00 AM | Google
★★★★★ Robert Vieu
Great experience and service.. CRIS DID A GREAT JOB AND WE LOOK FORWARD TO WORKING WIYH HIM AGAIN! | Read Full Review
8/2/2023 12:00:00 AM | Google
★★★★★ Jodi Leveille
| Read Full Review
8/2/2023 12:00:00 AM | Google
★★★★★ Amir Baz
I worked with Trey Edwards! Received phenomenal customer service. He helped explain every step of the process and got me into my new Grand Cherokee. No complaints from the amazing experience I had over at Al Serra! | Read Full Review
8/2/2023 12:00:00 AM | Google
★★★★★ Luke Kammer
| Read Full Review
8/2/2023 12:00:00 AM | Google
★★★★★ Harley Petit
Andreas was great to work with; I was in a rush to get a new vehicle before my summer vacation, but I also wanted to make an informed decision. Andreas provided on both fronts. | Read Full Review
8/2/2023 12:00:00 AM | Google
★★★★★ Linda
Good service and helpful staff | Read Full Review
8/2/2023 12:00:00 AM | Google
★★★★★ greg reinke
If I could give zero stars I would. Made an appointment two weeks prior to the day to have recall work done. Keep in mind when I made the appointment I confirmed they had all the parts needed to complete the repair. Drop the truck off the night before the appointment so there would be no chance of missing the 7:00 AM appointment time | Read Full Review
8/2/2023 12:00:00 AM | Google
★★★★★ Pierre pierre
I bought my mew jeep off of Erik faulkner at al serra and he was absolutely lovely and very knowledgeable with everything! it was the easiest time I have ever had buying a vehicle. im not going to anyone but him for a new car. i highly recommend Erik! | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ Rebecca Maxon
Fred has been wonderful and was in constant communication with me while my Jeep was with them for repairs. Although they took longer than expected I was updated every step of the way with honest communication! | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ Laura Penrod
I Have been more than Happy with Buying vehicles With AL Serra The Service is Good and the Choices you have when choosing a new car are Endless. Than There's The prices They almost always have a Better deal than Any Other dealer I've looked at. I will always Buy From AL Serra. | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ Whitney DiCosola
Always fast and efficient! Same tech that helped me a couple months ago with the same problem (nail in same tire they previously replaced). Michele remember who I was and even what protection plans I had! Didn’t pay a dime out of pocket and I drove off the lot in less than an hour and a half with my truck back to pristine condition! | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ MICHAEL HORN
Will always buy my parts and vehicles from Al Serra! The easiest place to do business with. All staff is friendly and helpful. | Read Full Review
8/1/2023 12:00:00 AM | Google
★★★★★ Taha Qaraqe
Steve Carnes is a smart and compassionate agent. He goes extra mile to get you the best deal. He walked us through the deal that profoundly helped us make our final decision. Kudos to him! | Read Full Review
7/29/2023 12:00:00 AM | Google
★★★★★ Dave Lauinger
Timely service and great communication | Read Full Review
7/29/2023 12:00:00 AM | Google
★★★★★ Kelly Yuhos
I made an appointment for my brakes and oil change. I waited 2 weeks, arrived for my appointment and was told that brakes would be 2 days. The excuse given was that it took a special tech to take precise measurements ! I guess women are all presumed stupid when it comes to vehicle repairs. | Read Full Review
7/29/2023 12:00:00 AM | Google
★★★★★ Kevin Golochowicz
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7/28/2023 12:00:00 AM | Google
★★★★★ Alex Longe
Al Serra select used vehicle sales and greeting staff were fabulous to deal with. Kudos to Scott Garretson for his professional manner and accomodations. Christina at courtesy desk was uplifting and both made the experience wonderful! Thank you so much?? | Read Full Review
7/28/2023 12:00:00 AM | Google
★★★★★ PheTill Reid
As always Whitney was awesome. I couldn’t bring my truck in because of work so my mom brought it in for me and Whitney made her feel just as important as she always makes me feel. Thank you again Whitney for taking care of my truck and my mama lol. | Read Full Review
7/28/2023 12:00:00 AM | Google
★★★★★ Mike Newman
| Read Full Review
7/28/2023 12:00:00 AM | Google
★★★★★ James Linton
Thanks Nick and Cole!!!! Great attention to detail and service, very much appreciated :) | Read Full Review
7/27/2023 12:00:00 AM | Google
★★★★★ Granite Tirjan
| Read Full Review
7/27/2023 12:00:00 AM | Google
★★★★★ L Phillips
Horrible service! The primary reason our 2021 Durango was taken in was for starter issue. The service department said it was taken care of. The second time I tried to start the vehicle it made the same noise and wouldn't turn over and has happened several times since. They took over a week to change brakes, rotors, and to supposedly | Read Full Review
7/27/2023 12:00:00 AM | Google
★★★★★ Roxanne Starr
Adam Garceau is a wonderful sales associate! He handled my purchase with 5 stars 4Sure! Highly recommend! Al Serra takes care of their customers | Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ Kyla Duplanty
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7/26/2023 12:00:00 AM | Google
★★★★★ Dawn Hockin
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7/26/2023 12:00:00 AM | Google
★★★★★ Charles Sharp
I have been going here for 5 years without any issues. I'm able to get a ride when needed. Able to wait for my car for basic maintenance stuff. Customer service is always great. When calling service, will get a person on the line and if the person is unavailable, they will give me a call back in a reasonable time frame. Finally, sche | Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ Natalie Snyder
| Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ Sunny Cantrell
Good experience | Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ Mersheal Phillips
Thanks Andreas | Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ Chy M.W
| Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ sandra Parzynski
Fast and great work done by the service technicians. Fred was very friendly and took care of my car needs. This was my first time at this dealership, and I was very satisfied. | Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ Angela Beasinger
Quick and efficient | Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ Kelly Ovington
Service department was great, thanks to Michelle for working with me on my Ram Truck Still waiting on parts but she had me in and out. | Read Full Review
7/26/2023 12:00:00 AM | Google
★★★★★ Heather Grzymkowski
Easy and very reasonably priced oil changes. | Read Full Review
7/24/2023 12:00:00 AM | Google
★★★★★ syreeta johnson
| Read Full Review
7/23/2023 12:00:00 AM | Google
★★★★★ Andrew Puckett
Worked with Cameron, made the process easy! | Read Full Review
7/23/2023 12:00:00 AM | Google
★★★★★ Maddison Lange
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7/23/2023 12:00:00 AM | Google
★★★★★ Olivia Gates
| Read Full Review
7/23/2023 12:00:00 AM | Google
★★★★★ Mary Schaeffer
Took my car in on a Tuesday and they didn’t even look at it til Friday afternoon ! 3 days of wasted time they could care less excuse after excuse ! Why make an appointment if your car is going to just sit for 3 days will never use Al Serra for service or anything again ! | Read Full Review
7/23/2023 12:00:00 AM | Google
★★★★★ Nate Groppoli
This place is a joke! Charged me to look at my car, I’m not there employees BOSS! They didn’t even fix the issue, you wanted a review you got one. Screw off !! | Read Full Review
7/23/2023 12:00:00 AM | Google
★★★★★ Tiffany Shier
Service is always great to work with I have no issues with them ever. Kind, pleasant to speak with and always communicating. 5 Stars always! As for the people who answer the phone, while I realize that’s not all they do, they could be a little bit more polite to speak too. Maybe as if they enjoy the fact that they have a job and not | Read Full Review
7/21/2023 12:00:00 AM | Google
★★★★★ Will Mann
When making an appointment make sure that you don’t expect your vehicle to be looked at the day you made the appointment. It may take them a few days just for them to determine what’s wrong with the vehicle as they may not look at it for a couple of days. | Read Full Review
7/21/2023 12:00:00 AM | Google
★★★★★ Kim Fisher
| Read Full Review
7/21/2023 12:00:00 AM | Google
★★★★★ Nate Walton
Fred W service advisor was great. My truck was in for over 3 weeks (no fault of Al Serra) and he did a great job of keeping me informed where we were in the repair process. | Read Full Review
7/20/2023 12:00:00 AM | Google
★★★★★ Barry Kideckel
Michele Vaughan made sure that my vehicle was checked out and fixed by the next morning. She also helped me get a rental from Enterprize that day even though the rental company said at first that nothing was available. Thank Michele. | Read Full Review
7/20/2023 12:00:00 AM | Google
★★★★★ Patrick Elliott
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7/20/2023 12:00:00 AM | Google
★★★★★ Cornisha Doss
They got one star cause I got a brand new Jeep 2022 and they fix it 2months ago it still has the devil shake and I only had it for a 1yr and a half | Read Full Review
7/20/2023 12:00:00 AM | Google
★★★★★ Tearon Jamieson
It was extremely pleasant working with Whitney, she was top notch and professional when it came to helping me out with my ram. Communicated with me many times throughout my experience while my ram was in for service, which I definitely appreciated. Thanks again Whitney! | Read Full Review
7/18/2023 12:00:00 AM | Google
★★★★★ Mariah Leach
| Read Full Review
7/18/2023 12:00:00 AM | Google
★★★★★ Steve G
Russell was great!!! Communication and promptness were outstanding car was done exacrly when he said it was going to be | Read Full Review
7/18/2023 12:00:00 AM | Google
★★★★★ Chandler
Found something wrong with the oil filter and since they did my last oil change they took care of it for me free of charge. Very pleased | Read Full Review
7/18/2023 12:00:00 AM | Google
★★★★★ Kevin Fox
Andreas Engstrom our salesman did a great job. I would say ask for this gentleman if you walk into the showroom. | Read Full Review
7/18/2023 12:00:00 AM | Google
★★★★★ David Duffy
Howard Taylor in the Chrysler/Dodge facility has been my family’s service advisor for several years. He is highly valued by us in that role, always responsive to our needs and questions. He conveys a sincere, personal interest in seeing to it that we are satisfied…and we always are. His advice is trustworthy and accurate. He is d | Read Full Review
7/18/2023 12:00:00 AM | Google
★★★★★ Debi Carver
I always have great service at Al Serra Chrysler Dodge Jeep! Thanks Howard! | Read Full Review
7/17/2023 12:00:00 AM | Google
★★★★★ Cheryl Mathe
Our salesman Drew is wonderful to work with. Very knowledgeable about the Chrysler vehicles. And great at keeping us informed and answering any questions we had. Thanks Drew. | Read Full Review
7/17/2023 12:00:00 AM | Google
★★★★★ Richard C Patchett
Fast service Great service advisor I was told that my truck would not be ready until the late afternoon or the next day They called with in 3 hours your truck is ready thank you | Read Full Review
7/17/2023 12:00:00 AM | Google
★★★★★ LuckyDave29
Andrew Zavatsky was quick and courteous! No three or more hour haggling and headaches. The Al Serra team has treated me well in the past too. | Read Full Review
7/17/2023 12:00:00 AM | Google
★★★★★ Kevin Heathcott
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7/17/2023 12:00:00 AM | Google
★★★★★ Jeffery Carr
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7/16/2023 12:00:00 AM | Google
★★★★★ Charlie Douglass
| Read Full Review
7/16/2023 12:00:00 AM | Google
★★★★★ Brandy Fuhr
Howard did a great job communicating what was going on with my car while being serviced. He explained the process and was very knowledgeable in the repair and warranty process. | Read Full Review
7/15/2023 12:00:00 AM | Google
★★★★★ Mary Smith
Fred was Great!! And we're thankful we were taken care of! | Read Full Review
7/15/2023 12:00:00 AM | Google
★★★★★ Thomas monk
My service advisor Howard is very knowledgeable about the business and was very helpful in submitting a claim under warranty. Overall great job “thanks” | Read Full Review
7/15/2023 12:00:00 AM | Google
★★★★★ Ganja Girl
Michelle in service was absolutely amazing! The dealership got my car in and out very quickly and did a great job | Read Full Review
7/15/2023 12:00:00 AM | Google
★★★★★ Melissa Kilbourn
| Read Full Review
7/15/2023 12:00:00 AM | Google
★★★★★ Lisa Winkel
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7/15/2023 12:00:00 AM | Google
★★★★★ Mathew Brown
I was disappointed in their service. I had a set appointment for over a week in advance and my vehicle was not looked at for over 24 hours. I was told that was their process. While I understand it may take time to fix the issue, my expectation was that they would diagnose the vehicle the day I was scheduled to bring it in. When I | Read Full Review
7/15/2023 12:00:00 AM | Google
★★★★★ HR
If i could give zero stars, I would. Avoid purchasing a vehicle or using their service department! Go to Shea or Hank Graff in Durand - you will receive top notch service! | Read Full Review
7/15/2023 12:00:00 AM | Google
★★★★★ Tiffany Godboldo
| Read Full Review
7/13/2023 12:00:00 AM | Google
★★★★★ Ron Helms
| Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Lativa Simpkins
She was great, very friendly she was training & he was so so pleasant with a fresh new smile. She explained my services for the day, although I asked for a car wash when I scheduled online, which she clarified, but it was not completed. I know she doesn't do the actual services, so I would not let that affect her rating. | Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Gavin Mackie
| Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Lauren
Nick was super helpful and very nice. The process of putting down payment was so easy! Thank you so much for helping me! | Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Dylan Jenkins
| Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Kody Clark
| Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Leonard Robare
| Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Roy Ulmer
Great service. They kept me up to date on status of repair, and were able to find the needed part at another location and get it installed. | Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Roy Yax
We have a Chrysler 300 that was not delivering a/c air to passenger side. Michelle was great, very helpful, always in contact with us concerning the problems encountered and service time. Unfortunately we had to return the vehicle because we then had no air, after the service. We were then waiting only one more day for complete se | Read Full Review
7/12/2023 12:00:00 AM | Google
★★★★★ Laura Newman
| Read Full Review
7/11/2023 12:00:00 AM | Google
★★★★★ Traci Mathews
Cole, the Service Manager, and Breanna were great. I had an emergency with my car on Saturday. They were able to get me in and out within two hours. Great dealership with great people. | Read Full Review
7/10/2023 12:00:00 AM | Google
★★★★★ Neal ringstaff
| Read Full Review
7/10/2023 12:00:00 AM | Google
★★★★★ Rick Knight
Fantastic service after a very long wait. I was given an appointment for service. When I make an appointment I expect to be seen at that appointment. Al Serra made my appointment for my car to set in there parking lot for a week. Then after speaking with the service manager. My car was looked at and I was updated pretty regularly. T | Read Full Review
7/10/2023 12:00:00 AM | Google
★★★★★ Susan Theakston
I've always worked with Fred Wallace, and the bar is set high...today I worked with someone else who didn't measure up... | Read Full Review
7/10/2023 12:00:00 AM | Google
★★★★★ McKenzie Starkey
If you go here, ask for Colin! He’s the best. Very calm and patient when purchasing your vehicle. He makes sure that you find one that is the right fit for you! | Read Full Review
7/8/2023 12:00:00 AM | Google
★★★★★ Jason Moore
Took care of everything and did the right thing for the client. Very helpful! | Read Full Review
7/7/2023 12:00:00 AM | Google
★★★★★ Cedric Kennedy
Kind, fast and professional. Thank you! | Read Full Review
7/7/2023 12:00:00 AM | Google
★★★★★ JEFFERY D RUFFIN
Prompt and friendly service. | Read Full Review
7/7/2023 12:00:00 AM | Google
★★★★★ Kathy Stebbins
Got in on time. Finished in timely manner. Very happy. | Read Full Review
7/7/2023 12:00:00 AM | Google
★★★★★ carol Larson
| Read Full Review
7/7/2023 12:00:00 AM | Google
★★★★★ Kelly Schultz
| Read Full Review
7/7/2023 12:00:00 AM | Google
★★★★★ Mark Salsgiver
The service Tech Fred Wallace, I worked with did a excellent job. Completed the work as promised. I would recommend Al serra to other potential customers. | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ Carly Molchan
Wonderful service! I dropped my car off in the morning, it was diagnosed and fixed by late afternoon. Very friendly and to the point staff. | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ jeff nemets
I recently purchased a 2023 Dodge Ram truck and I could not be happier with it. My experience with my sales consultant Trey was excellent. I never felt pressured or uncomfortable. He explained everything thoroughly and in a manner I could easily understand. | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ Chris Morgan
Friendly, prompt and service done in timely manner. | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ Carol Long
Programming a new key fob. The girl I dealt with was very nice and efficient. I was there a long time (2 hrs) because the program wouldn’t take and then lunch hour came. The new key fob now works good. | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ Margarita Riley
Had. A appointment for 1 my son took time off work he got there they told him a hour to a hour n 20 mins that makes no sense say that when we make the appointments n give people the option to make arrangements to b there that long ??????? | Read Full Review
7/6/2023 12:00:00 AM | Google
★★★★★ Ben Arthur
Have bought last 2 cars from them. Getting ready to purchase a third. Friendly staff and great service. | Read Full Review
7/5/2023 12:00:00 AM | Google
★★★★★ Peter Ward
See Steve Edwards. Excellent service, friendly, took his time and listened to what we were looking for. Highly recommend Al Serra when buying a car. | Read Full Review
7/5/2023 12:00:00 AM | Google
★★★★★ Amy Marshall
Fred @ Jeep service was very kind and professional. Quick, reliable service. | Read Full Review
7/5/2023 12:00:00 AM | Google
★★★★★ Lovely me
My overall Satisfaction was Great! My sales Rep was Tasha! She was always pleasant and patient! So far I love my Dodge Journey! Thanks Al Serra! | Read Full Review
7/3/2023 12:00:00 AM | Google
★★★★★ Courtney Morrison
Toby McLean was awesome thanks for the help bossman???? | Read Full Review
7/3/2023 12:00:00 AM | Google
★★★★★ THOMAS BINASIO
| Read Full Review
7/2/2023 12:00:00 AM | Google
★★★★★ Veronica Davis
Need a vehicle contact Trey he's great! | Read Full Review
7/2/2023 12:00:00 AM | Google
★★★★★ Steven Bowie
Horrible experience my truck is broke on the side of the road right after I picked it up | Read Full Review
7/2/2023 12:00:00 AM | Google
★★★★★ Gail Davis
The salesman was great but another bad experience there made me realize I would never buy another auto there. | Read Full Review
7/1/2023 12:00:00 AM | Google
★★★★★ Addam Pushman
Set an appointment for a transmission leak on a Thursday 10am. Called later that day for a status. Was informed that my vehicle wouldn’t be looked at until later next week which after that another appointment was needed to fix my problem. Took my vehicle to another location the next day (Friday) where my problem was resolved that | Read Full Review
7/1/2023 12:00:00 AM | Google
★★★★★ Justine Hart
Great service as usual | Read Full Review
6/30/2023 12:00:00 AM | Google
★★★★★ Justin Alan
Did great on the dents and detailing of the carpets and Andy and mike were very helpful | Read Full Review
6/30/2023 12:00:00 AM | Google
★★★★★ Brandon Ehrmantraut
Loved the whole experience! Brooke was the BEST! | Read Full Review
6/30/2023 12:00:00 AM | Google
★★★★★ Jodi Gutzeit
I had a really good experience. It was quick and easy. Adam was great. | Read Full Review
6/30/2023 12:00:00 AM | Google
★★★★★ Judith Grillo
We had a 9 AM appointment on Wednesday morning, the car was not looked at until Thursday around 2 PM, they finally finished and I was able to pick up my car on Friday. When I finally picked it up my Jeep cup holder was missing, I told the technician and he wasn't at all concerned. Very disappointed in the service department. | Read Full Review
6/30/2023 12:00:00 AM | Google
★★★★★ Thomas Ford
Took my jeep in for warranty work and it drives like it's brand new. Howard was great and was always giving me updates on the progress of the job being done. Definitely my go to place for any thing jeep. | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Rod “RottenRod” Carlisle
No lies no hidden fees just straight up business they got me for going back | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Ned Gibson
Easy getting an appointment. Good service, clean environment. | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Brenda Davis
Great service from beginning to end....... | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Mark Yost
Andreas was great. Good communication and worked diligently to make the process as simple as possible. Would definitely recommend him if you in the market for a CDJR product. | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Savannah Strong
Steve was very helpful and very nice to work with. He wasn't pushy and let us browse the cars and take our time. | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Leann Andres
| Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ t s
Took my vehicle there for a service oil change with a coupon that was sent to me by Mopar, lady immediately said in a snotty tone and voice "well don't honor that coupon here this is what we offer" which was almost twice as much as what the coupon was, and I said I called up here and somebody that set up me an appointment said that y | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ Lolita Ferrell
Every tine I bring my vehicle in when I get ot back something else is wrong with it. I will never purchase a vehicle from this dealership again. | Read Full Review
6/29/2023 12:00:00 AM | Google
★★★★★ brandon craig
| Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ Mark DeVoss
Michele was every helpful, a real professional service advisor. Kept a line of communication open to me on my vechicals progress and completed my every request in the time frame required. An excellent job Michele. Thank you so much. | Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ Teri Ward
| Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ Justin donaldson
| Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ Laura Sorensen
Fast, convenient and speedy service. Thank You! | Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ Seth Abbey
Extremely nice, courteous, helpful, professional. My truck left the shop feeling and sounding great. Obviously, the price tag that accompanies the previously mentioned makes me want to rate 2 stars, but the money in exchange for great service and a safe vehicle is an acceptable trade off. | Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ Wade Ashby
| Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ Peggy Van Eckoute
Was told had to leave car over night was Not planning on that and then got a call 1 and half hours later it was ready. Over a 20 minute drive. Mechanics had the radio all messed up and they were told tire pressure alert comes on told me nothing wrong - when I got in car it immediately flashed on . My first bad experience at Al Serra. | Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ D YE
Had truck two day and don't fix for a simple front turn light | Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ David Mortellaro
Service was done promptly and check in/check out was quite efficient. They got me out 30 mins quicker than the estimated wait time. | Read Full Review
6/27/2023 12:00:00 AM | Google
★★★★★ Lynn Stultz
My service advisor Fred took the time to explain the issue with my car. The repair was done and my vehicle no longer makes the noise. | Read Full Review
6/27/2023 12:00:00 AM | Google
★★★★★ JT Teringo
Great service, always helpful | Read Full Review
6/27/2023 12:00:00 AM | Google
★★★★★ Richard Prueter
Whitney was rude in the service department. They ripped me off of my warranty which has rental car coverage. I waited weeks to get in with the assurance My car would be taken care of the day I brought it in only to find out from Whitney I'd have to wait 5 days and later found out they weren't going to cover my rental car for that tim | Read Full Review
6/27/2023 12:00:00 AM | Google
★★★★★ Marissa Taylor
I had THE best car buying experience with Jj Chatmon. It was the most simple and smooth car buying experience I’ve ever had. And I walked out driving home in my dream car. Couldn’t ask for a better salesperson. | Read Full Review
6/26/2023 12:00:00 AM | Google
★★★★★ John Troyer
We took our 2028 Ford Expedition in with 56k miles and traded on a 2017 Chrysler pacifica with 118k miles I was hoping for a little more on our trade in but everything went good Andreas Engstrom was and excellent guy to deal with very clean place ?? | Read Full Review
6/26/2023 12:00:00 AM | Google
★★★★★ Craig Newberry
Nick Hittle was my salesman, again for the 4th vehicle I think. Why do I keep going back? Nick is a true professional. He is courteous and polite. He is VERY knowledgeable about the many different vehicles Al Serra sells and works hard to find what you are seeking. | Read Full Review
6/26/2023 12:00:00 AM | Google
★★★★★ Candace Ball
| Read Full Review
6/26/2023 12:00:00 AM | Google
★★★★★ Paul Oglenski
Good quick service | Read Full Review
6/26/2023 12:00:00 AM | Google
★★★★★ Kay Praise
Deon showed us Great customer service, attentive, knowledgeable and I really appreciate his willingness to serve. Kay | Read Full Review
6/26/2023 12:00:00 AM | Google
★★★★★ Chris Tremain
Make an appointment, show up on time and told your appointment gets you in a 3 day que before a technician will look at it. | Read Full Review
6/26/2023 12:00:00 AM | Google
★★★★★ Brooke Erickson
| Read Full Review
6/24/2023 12:00:00 AM | Google
★★★★★ Sarah Nestuck
Had a great experience with getting my daughter’s car problems resolved after having issues at another dealership. Russell was great! He kept me informed every time there was a change in the car’s status. Mike in sales took care of us too. I definitely recommend Al Serra! | Read Full Review
6/24/2023 12:00:00 AM | Google
★★★★★ Dionne Minner
I’ve always had Great experience with the Chrysler/Jeep team. The service representatives are always professional with great follow up on the status of my vehicle. | Read Full Review
6/24/2023 12:00:00 AM | Google
★★★★★ Beth Fishman
Quite possibly the best vehicle purchase experience ever! Anquan and Doug were amazing and exceeded my expectations. Thank you both!! | Read Full Review
6/24/2023 12:00:00 AM | Google
★★★★★ Larry Allswede
It was fantastic! It always is! She does a great job with the process every time. | Read Full Review
6/24/2023 12:00:00 AM | Google
★★★★★ Tammy Yount
Rotated tires but did not balance them. Needless to say driving is not fun at the moment | Read Full Review
6/24/2023 12:00:00 AM | Google
★★★★★ Jeremy Covieo
Great Quick oil change service | Read Full Review
6/22/2023 12:00:00 AM | Google
★★★★★ Rolls Royce
| Read Full Review
6/22/2023 12:00:00 AM | Google
★★★★★ Henry McNally
Make an appointment for our new Jeep to have the hatchback repaired, which didn’t work from the start, was told that they wouldn’t give us a car until they diagnosed it. What I don’t understand is why I made an appointment and it took two days for them to diagnose it, and I had to go without a car only for them to give me the car bac | Read Full Review
6/22/2023 12:00:00 AM | Google
★★★★★ Louis Joe Kalman
Johnny Shumpert, was very courteous and made sure we were well informed on our purchase. | Read Full Review
6/21/2023 12:00:00 AM | Google
★★★★★ Chance Xiong
| Read Full Review
6/21/2023 12:00:00 AM | Google
★★★★★ Daniel Urssing
Ryan Fohey has been awesome to work with. He has sent me trucks, and assuming that the one checks out with my mechanic, I will be going home with a new to me truck on Saturday. I appreciate all the help that they have provided me. | Read Full Review
6/21/2023 12:00:00 AM | Google
★★★★★ Ronda Call
| Read Full Review
6/21/2023 12:00:00 AM | Google
★★★★★ Jeff Arnold
I called an made appointment two week ago for today 6/22/2023. I get there she tells me they won't look at my truck until two days from now. I ask about my car warranty can I get a loaner. She said they won't pay for it until we look at it. This is crazy that's why I book the appointment. So I told her I had appointment for next Thur | Read Full Review
6/21/2023 12:00:00 AM | Google
★★★★★ Susan Pbell
Ms. Michele Vaughn was very professional , productive and efficient. I particularly felt she was very engaging in when dealing with me on the phone, text and in person. She is a great so asset to your company. Thank you.. | Read Full Review
6/20/2023 12:00:00 AM | Google
★★★★★ imtherealshon
It took way too long!!! 2 hrs for an oil change… they won’t see me again | Read Full Review
6/20/2023 12:00:00 AM | Google
★★★★★ Jarod Dempsey
| Read Full Review
6/19/2023 12:00:00 AM | Google
★★★★★ Renee Waite
| Read Full Review
6/19/2023 12:00:00 AM | Google
★★★★★ Emily Elrich
Gary is the best to buy cars from, he was great! | Read Full Review
6/19/2023 12:00:00 AM | Google
★★★★★ Marcus Mccan
Very unprofessional... I paid my dues for the diagnosis of my car... But yet I. Still it's causing the same problem so I guess I paid you guys 600+ for nothing cause I didn't even make it 2 miles and had the same problem..very disappointed. Cause I paid what I owe and Im still carless.. | Read Full Review
6/19/2023 12:00:00 AM | Google
★★★★★ RAYVON JOHNSON
My car was kept longer than the time given to me. Howard first explained it to me that my car would be looked and then I’ll be receiving a text message to return to shop and I’ll be told rather it need to be serviced or not and if it did need to be service it’ll probably take 24-48 hours to be fixed. When I asked could I bring it bac | Read Full Review
6/19/2023 12:00:00 AM | Google
★★★★★ Scott Chase
| Read Full Review
6/18/2023 12:00:00 AM | Google
★★★★★ Shauna Glodich
Go here and ask for Adam! He went above and beyond to get us what we wanted and did everything he could to give us a great deal. He was never pushy, but gave us all the necessary details and options. He made it all so easy. Best car buying experience! Thank you, Adam! | Read Full Review
6/18/2023 12:00:00 AM | Google
★★★★★ Scott Roberson
| Read Full Review
6/18/2023 12:00:00 AM | Google
★★★★★ Joanne Robinson
| Read Full Review
6/17/2023 12:00:00 AM | Google
★★★★★ chris willette
Great service again from Mike and Amanda at Al Serra body shop. Great having this place so close to home. | Read Full Review
6/17/2023 12:00:00 AM | Google
★★★★★ Howard T
| Read Full Review
6/17/2023 12:00:00 AM | Google
★★★★★ Lionel Keener
Serviced on 06.17.23. Got my vehicle back with a cracked windshield which it did not have when I brought it in. Very disappointed because I trusted them. | Read Full Review
6/17/2023 12:00:00 AM | Google
★★★★★ Emily Elrich
Gray is the best to buy cars from, he was great! | Read Full Review
6/16/2023 12:00:00 AM | Google
★★★★★ Carter Midkiff
Bottom line pricing, very friendly staff. | Read Full Review
6/16/2023 12:00:00 AM | Google
★★★★★ Eyad Kandalaft
Great service, work done in a timely manner so I was in and out quick | Read Full Review
6/16/2023 12:00:00 AM | Google
★★★★★ Trent Bedard
Great | Read Full Review
6/16/2023 12:00:00 AM | Google
★★★★★ Darrell Woodard
Quick, efficient and professional service. Clear and concise explanation of recommended maintenance and related costs. Very satisfied with both the service and the personnel. Feel that my vehicle is in good hands now and in the future. | Read Full Review
6/16/2023 12:00:00 AM | Google
★★★★★ Roxanne Sitko
Love the Jeep Cherokee we got from Al Serra! Thank you Gary LaMay!! | Read Full Review
6/16/2023 12:00:00 AM | Google
★★★★★ N&T Shaver
| Read Full Review
6/16/2023 12:00:00 AM | Google
★★★★★ Hayden Doan
Russel was very courteous and helpful with my questions. Thank you! | Read Full Review
6/14/2023 12:00:00 AM | Google
★★★★★ Valerie Darnell
Deon was great! He Kept me informed about what was gong on with my jeep not a long wait for service either | Read Full Review
6/14/2023 12:00:00 AM | Google
★★★★★ Anne T
| Read Full Review
6/14/2023 12:00:00 AM | Google
★★★★★ karen hammond
It was a pleasure | Read Full Review
6/13/2023 12:00:00 AM | Google
★★★★★ justin shannon
| Read Full Review
6/12/2023 12:00:00 AM | Google
★★★★★ Capt Mike
Erik was very professional, answered all my myriad questions, and kept me updated on the maintenance/recall items that were being performed on my vehicle. I would highly recommend Erik to anyone I knew who was considering purchasing a vehicle at Al Serra. | Read Full Review
6/12/2023 12:00:00 AM | Google
★★★★★ Dan Myers
Hudy Handy is the best salesman- makes it fun and easy to buy a car - 5 stars - A ++++++ !!!!! | Read Full Review
6/12/2023 12:00:00 AM | Google
★★★★★ Spencer Keeton
Amazing service! Nateya was very nice, quick & helpful! This dealership isn’t annoyingly pushy like you’d expect from a car dealership. Everyone there is really nice, personable, and ready to help! Great place for my first car purchase! | Read Full Review
6/12/2023 12:00:00 AM | Google
★★★★★ Joseph McCarthy
Zero stars. My vehicle was not fixed when I picked it up. My point of contact at Al Serra wishes to argue that it was working properly when I drove it off the lot. Now, he is refusing to pay for a loaner car when I have no other vehicle to use. Was without a vehicle all last week trusting they were doing their job. So unhappy and per | Read Full Review
6/12/2023 12:00:00 AM | Google
★★★★★ Kimberly Mauricio
| Read Full Review
6/11/2023 12:00:00 AM | Google
★★★★★ Mary Peterman
Provided the service requested with no issues. Cars serviced at Al Serra for many years and they always provide great workmanship, appts for service, knowledgeable staff that make it all fast & easy while being kind & professional. Highly Recommend. | Read Full Review
6/10/2023 12:00:00 AM | Google
★★★★★ Ricardo Brown
excellent service as always | Read Full Review
6/10/2023 12:00:00 AM | Google
★★★★★ patrick rivera
Did not offer complementary car wash with service | Read Full Review
6/10/2023 12:00:00 AM | Google
★★★★★ Stephanie Rappuhn
| Read Full Review
6/9/2023 12:00:00 AM | Google
★★★★★ Bill Weiss
Dropped the car off at 9 picked it up at 10:30 for a recall, Josh, The service writer does an amazing job, Thanks Bill | Read Full Review
6/9/2023 12:00:00 AM | Google
★★★★★ Sam Hazlewood
| Read Full Review
6/9/2023 12:00:00 AM | Google
★★★★★ Thumper Sally
Great customer service! From the lady who answered the phone to the mechanic who did the repairs! | Read Full Review
6/8/2023 12:00:00 AM | Google
★★★★★ johnny knott
| Read Full Review
6/8/2023 12:00:00 AM | Google
★★★★★ Mary Watson
They fixed my car when a different car dealership wouldn't even take the time to diagnose the problem. My only suggestion is to hire more shuttle drivers, there is too long of a wait to have shuttle service in a reasonable time. I had to call someone to pick me up when I dropped off my car. | Read Full Review
6/8/2023 12:00:00 AM | Google
★★★★★ Tracey Joyner
| Read Full Review
6/7/2023 12:00:00 AM | Google
★★★★★ Samantha Case
| Read Full Review
6/7/2023 12:00:00 AM | Google
★★★★★ jennifer boike
| Read Full Review
6/7/2023 12:00:00 AM | Google
★★★★★ Gerry Hittle
Great and quick service, all recalls fixed | Read Full Review
6/7/2023 12:00:00 AM | Google
★★★★★ Greg Moose
Austin was very knowledgeable and helpful with all my questions. He made the purchase transaction very quick and easy. It was worth the 2 hr drive to Al Serra's and will do so again when in need of another vehicle. | Read Full Review
6/6/2023 12:00:00 AM | Google
★★★★★ Norm Boland
Very professional and extremely smooth process. | Read Full Review
6/6/2023 12:00:00 AM | Google
★★★★★ Crystal Davidson
Absolutely impressed by my experience at al serra ram dealer. My Ram representative, Andreas Engstrom was very friendly, helpful, caring, & provided a speedy service. He was sure to get me the best service & made sure my time there was quick. | Read Full Review
6/6/2023 12:00:00 AM | Google
★★★★★ Logan Brown
Good communication | Read Full Review
6/6/2023 12:00:00 AM | Google
★★★★★ Doug Thompson
| Read Full Review
6/6/2023 12:00:00 AM | Google
★★★★★ Outterlimitz1
Trey was a great salesman.. he will take care of you and make sure everything is good to go. | Read Full Review
6/6/2023 12:00:00 AM | DealerRater
★★★★★ BatCraft 810
| Read Full Review
6/6/2023 12:00:00 AM | Google
★★★★★ David Fulks
Quick check-in, diagnosis same day with repair quotes, vehicle inspection, quick repairs, courteous and knowledgeable service writers. Only issue is no loaner car anymore, had to rent one. | Read Full Review
6/6/2023 12:00:00 AM | Google
★★★★★ Ron Balog
Customer service especially Shelly was great. The work done on my car was horrible! Runs, dirt in the paint, said they were fixing a ding and didn’t fix it, horrible just horrible! | Read Full Review
6/6/2023 12:00:00 AM | Google
★★★★★ Jody Carrithers
I felt the dealership was very prompt in its response to my inquiry. They got back to me the very next day and connected me with Mr. Rob Collins, in sales. Mr. Collins had the vehicle set up and ready to test drive on my arrival, he addressed the couple small concerns I had regarding the vehicle and worked with me to get them straigh | Read Full Review
6/4/2023 12:00:00 AM | Google
★★★★★ William Caldwell
Whitney did an excellent job of taking care of my service needs. She's always professional and willing to make the customer experience positive. | Read Full Review
6/4/2023 12:00:00 AM | Google
★★★★★ Bhavna Patel
Very good waiting room and great coffee! | Read Full Review
6/4/2023 12:00:00 AM | Google
★★★★★ kelly larsen
| Read Full Review
6/3/2023 12:00:00 AM | Google
★★★★★ Big Willys Nuc
| Read Full Review
6/3/2023 12:00:00 AM | Google
★★★★★ Marissa Kelsey
| Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ Kymm Heyman
Great experience with getting my oil changed and tires rotated. Fred was great and was very helpful, helped me save money which is always great! | Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ Kim Kibby
Thank you Deon Miller and the service Team that did the repairs on my beautiful Jeep. I had to get home to the other side of the state. I was so worried and you saved the day! I got right in and you got the parts and the repairs done so fast. Thank you. 10 out of 10. | Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ Tami Marshall
I can’t explain how easy the process was to get into my new Jeep Wrangler. Nick Hittle did a great job. It took only one day to get me into my dream vehicle. If you want a great experience call Nick Hittle. Al Serra is the only place to go for great service and great deals. Thank you Nick! Tami | Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ Jennifer Schultz
| Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ James Etheridge
They take care of business! ???? | Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ Julene Drysdale
Serivce was almost perfect today! I dropped my car & keys off the night before my next-day 11:40 am appointment for tire replacement. They called at 9:28 am to say the service was already complete! And they even fixed a system update issue that I didn’t know about. The one small hiccup was that I had to take the car back to have the | Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ Anonymous
Was calling around to try to get prices and avaliablity on getting an oil change in my jeep since I'm financing it from a dealership far away and figured I could establish service somewhere more local to where I live and that's an actual jeep dealership since apparently they are able to look at other things like recalls and such. Th | Read Full Review
6/2/2023 12:00:00 AM | Google
★★★★★ Helen Wolford
Great experience always affordable and efficient | Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Tim Oleksiak
| Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Simon Lee
My oil change was done so quickly. | Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Nathan Murray
| Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Jane Murphy
| Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Mary-Katherine Curnow
| Read Full Review
5/30/2023 12:00:00 AM | Google
★★★★★ Kathy Taddia
“ EXCELLENT. MICHELE WAS TERRIFIC. SHE EXPLAINED HOW SERVICE APPT WOULD WORK, ARRANGED FOR TRANSPORTATION TO MY HOME, CALLED WHEN SERVICE WAS COMPLETE & SUMMARIZED THE REPAIR WHEN WE PICKED UP THE VEHICLE. GIVE HER A RAISE! HATS OFF TO THE SERVICE TECHNICIAN AS WELL - THE PROBLEM WAS NOT RESOLVED AT A DIFFERENT DEALERSHIP IN MARCH BU | Read Full Review
5/30/2023 12:00:00 AM | Google
★★★★★ Brian Stuk
| Read Full Review
5/29/2023 12:00:00 AM | Google
★★★★★ Kim
Fred was really professional and told me all the ways I could pay to get my vehicle fixed. | Read Full Review
5/28/2023 12:00:00 AM | Google
★★★★★ Debie Schmieder
Was very satisfied with my service at AL Serra and with Michelle who kept me informed all the way through the process | Read Full Review
5/27/2023 12:00:00 AM | Google
★★★★★ Brian Machuk
| Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ kimberly crandall
| Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Dustin Blanto
Man Pete is awesome it was easy finding and buying a new car | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Nancy Chinonis
Michelle was wonderful to work with. | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ StoneCity810
It was a good friendly fast experience. Had what I wanted and was done with in 2 hours | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Dana Pointer
I have always had great service from AL Serra, and this was no exception. They even gave me a free car wash! | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Cara Nucian
I was a walk in and was taken care of immediately by Tony! He was and is a pleasure, made it very simple and easy! | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ tony salsa
Great 10/10 | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Melissa McClard
Besides the person who checked me in everything was great..!!! Just not very welcoming which working in customer service myself I always find disheartening when those that choose to work with public can’t find a smile or hello or hi welcome to Al Serra how may I help you today???? | Read Full Review
5/26/2023 12:00:00 AM | Google
★★★★★ Helen Wolford
| Read Full Review
5/25/2023 12:00:00 AM | Google
★★★★★ Patton Kids
After initially having my vehicle repaired by a different dealership who dropped the ball.. I brought my vehicle to AL serra and you all scored. My vehicle now rides like a brand new car again. Thanks again for standing by my side | Read Full Review
5/25/2023 12:00:00 AM | Google
★★★★★ Steve Toth
Jennifer Odglen was fantastic. She kept searching until we found the perfect car for our daughter (first car!!). She made the whole process easy and enjoyable! | Read Full Review
5/25/2023 12:00:00 AM | Google
★★★★★ Kathy Taddia
| Read Full Review
5/25/2023 12:00:00 AM | Google
★★★★★ Country Charm Wreaths
Our salesman Johnny was awesome in helping me find my next vehicle. Even helped us get a manual for our car. Our process was smooth. Thanks again. | Read Full Review
5/25/2023 12:00:00 AM | Google
★★★★★ Leah Kish
Don’t like having to wait 1 hour and 40 minutes when you have an appt time. | Read Full Review
5/25/2023 12:00:00 AM | Google
★★★★★ Sharena Richard
| Read Full Review
5/24/2023 12:00:00 AM | Google
★★★★★ Brianna Brown
| Read Full Review
5/24/2023 12:00:00 AM | Google
★★★★★ Beth Albright
| Read Full Review
5/24/2023 12:00:00 AM | Google
★★★★★ Matt Plew
Michele is awesome , she always handles all my service needs. | Read Full Review
5/23/2023 12:00:00 AM | Google
★★★★★ Kristie Lindamood
| Read Full Review
5/23/2023 12:00:00 AM | Google
★★★★★ Daniel Smith
My appointment was on time. The wait time was much shorter than I expected. | Read Full Review
5/23/2023 12:00:00 AM | Google
★★★★★ Kaitlyn Adler
Nick answered all of my questions and was very helpful during the process. | Read Full Review
5/22/2023 12:00:00 AM | Google
★★★★★ Ryan Spencer
| Read Full Review
5/22/2023 12:00:00 AM | Google
★★★★★ Shanda Harmon
We keep coming back to Al Serra because they only hire the very best sales personnel. Trent Vartanian has been our guy for years, and he always takes the absolute best care of us!! We happily refer friends and family to him because we know he will give them the same excellent service! | Read Full Review
5/22/2023 12:00:00 AM | Google
★★★★★ Mark Zager
Service writer was welcoming and friendly. However it took an hour and 15 minutes to perform an oil change and tire rotation. Too long!! | Read Full Review
5/22/2023 12:00:00 AM | Google
★★★★★ Allan Tharp
Everyone was great. My truck went in and i expected it gone for a few days. Got a call the next day yo pick it up. | Read Full Review
5/22/2023 12:00:00 AM | Google
★★★★★ Terri McMullen
Always a positive experience at Al Serra. | Read Full Review
5/20/2023 12:00:00 AM | Google
★★★★★ marylou lawrence
| Read Full Review
5/20/2023 12:00:00 AM | Google
★★★★★ Dereka Boose
| Read Full Review
5/20/2023 12:00:00 AM | Google
★★★★★ Dale Mitchell
Wonderful experience working with Karla at AL Serra Chrysler. If you're looking for a vehicle, just ask for Karla!! | Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Lynette
Made an appointment for an oil change and tire check.. They were very efficient, on time and professional. They had to order a tire for me, but expect to have it early next week.. | Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Chacho Valadez
| Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Alena Garres
Trey Edwards was amazing, very easy to work with, great attitude and professionalism | Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Mackenzie Patten
| Read Full Review
5/19/2023 12:00:00 AM | Google
★★★★★ Patricia Sigerson
Excellent customer Service ?? Thank You so much ?? | Read Full Review
5/18/2023 12:00:00 AM | Google
★★★★★ Marni Mossman
I had the most amazing experience at Al Serra. I had to take my Jeep in for bodywork, and not only were they done with it surprisingly very quickly, but they even cleaned it and vacuumed it out. It was beautiful. So beautiful I didn’t recognize my own Jeep lol. | Read Full Review
5/18/2023 12:00:00 AM | Google
★★★★★ Richard Labrenz
Great Dealership | Read Full Review
5/18/2023 12:00:00 AM | Google
★★★★★ Hank Huvaere
Very accommodating and knowledgeable. Great experience! | Read Full Review
5/18/2023 12:00:00 AM | Google
★★★★★ Nicholas Sanderson
Deon did a great job thr first time I went in. When I went back, Whitney did amazing and went over the top to male sure I was taken care off | Read Full Review
5/18/2023 12:00:00 AM | Google
★★★★★ tricia dooley
Josh Vartanian is the absolute BEST!! So professional and prompt when getting back to me . Josh broke down all my options that were extremely clear & concise. Josh was absolutely wonderful to deal with. I would highly recommend him to all my friends & family! | Read Full Review
5/18/2023 12:00:00 AM | Google
★★★★★ Kaitlyn Adler
| Read Full Review
5/18/2023 12:00:00 AM | Google
★★★★★ Phil Insalaco
Russell did a great job taking care of our surface rust issues on our 2018 JL Jeep. He went above and beyond to find any issues with the surface rust and processed the claim quickly. All work was done with excellent care. | Read Full Review
5/18/2023 12:00:00 AM | Google
★★★★★ B Baldridge
Al Serra CDJR is the only place I would ever take my Dodge. Fred Wallace is top notch. He keeps you informed every step of the service visit. | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ Renae J
Service department was very friendly. I had an appointment for oil change and tire rotation and I was in and out in 35 minutes. | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ courtney wilson
All good service Whitney! | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ Janet Conrad
They couldn’t find my appointment on the books but was able to fit me in. Much appreciated after driving all the way out to Grand Blanc. | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ Lisa Neva
I had a piece of trim come off of my Jeep, took the Jeep in and Fred Wallace in the Jeep service department helped me out. 100% recommend!!! | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ Charles Gossett
| Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ Kristine Livingston
| Read Full Review
5/15/2023 12:00:00 AM | Google
★★★★★ Bill Klagstad
| Read Full Review
5/15/2023 12:00:00 AM | Google
★★★★★ Gustavo Torres
| Read Full Review
5/14/2023 12:00:00 AM | Google
★★★★★ Alex Lowe
Overall friendly. Woman who took me in was very nice (I’m sorry I can’t remember your name) and service took the usual time. | Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ Rodney Berry
| Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ Cheryl Tomaszewski
Friendly staff. Always do a great job. Very professional. | Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ Jon Benjamin
Good service | Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ Tim kern
| Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ Anthony Jones
Service writer's did there job,but not customer corgoil, waiting rm not comfortable at all,employee at desk in front of waiting area, seemed upset when another customer asked to have the TV turned on,not very customer friendly. | Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ Austin Carpenter
| Read Full Review
5/12/2023 12:00:00 AM | Google
★★★★★ Kat Ryan
Above and beyond! I have a child with Autism l who didn’t do well with a recent change in our vehicles. When I reached out to Owen Bishoff and Kristina Berishaj, they went above and beyond to help me fix the issue and insure her safety. I cannot thank them both enough (and the management team) for helping when they really weren’t req | Read Full Review
5/12/2023 12:00:00 AM | Google
★★★★★ Joyce Bonventre
| Read Full Review
5/12/2023 12:00:00 AM | Google
★★★★★ dale sypho
Very courteous service and the service was very fast. They didn’t keep me waiting. Thank you. | Read Full Review
5/11/2023 12:00:00 AM | Google
★★★★★ Gunnar Belchick
| Read Full Review
5/11/2023 12:00:00 AM | Google
★★★★★ Scott Fugate
| Read Full Review
5/11/2023 12:00:00 AM | Google
★★★★★ Karen Dice
Whitney (service dept) was very friendly, efficient and knowledgeable. | Read Full Review
5/11/2023 12:00:00 AM | Google
★★★★★ Todd Duby
I was not at Al serra for oil change. I just paid for oil change for a friend. Now AL serra won't stop pestering me for a review. So here it is. I have no idea how the experience was as I was not there and it was not my vehicle. I have recieved several text wanting a review and they just won't stop so I filled this nonsense out. | Read Full Review
5/11/2023 12:00:00 AM | Google
★★★★★ Kara Myatt
Great! Appreciate all Steve's help | Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ Colin Leffert
Great team! | Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ bsusa election_committee
Great service and great people, specially the service man: Fred | Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ Elizabeth Craig
Andreas was amazing and helped me out finding the perfect car and price! Thank you! Definitely recommend him to get your new car and the dealership in general! | Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ thomas honnen
Michele was very helpful and friendly. The service was also faster than expected. I will definitely be back. Thanks, Tom H Burton. MI | Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ Paige Merritt
| Read Full Review
5/8/2023 12:00:00 AM | Google
★★★★★ Prince OG
| Read Full Review
5/8/2023 12:00:00 AM | Google
★★★★★ Robin Hartman
Randy was easy to work with. He answered my questions, and was helping me even though he was waiting for on an appointment to come in. It was probably one of the easiest purchases that I've had. I am going back to him to deal with my leased car that is coming up. | Read Full Review
5/7/2023 12:00:00 AM | Google
★★★★★ Janet D
Always great courteous service | Read Full Review
5/6/2023 12:00:00 AM | Google
★★★★★ Charlie Arnone
David Garr and Fred Wallace are top notch folks. Made my service request as simple and complete as I could have asked. | Read Full Review
5/6/2023 12:00:00 AM | Google
★★★★★ Kelly Taylor
| Read Full Review
5/6/2023 12:00:00 AM | Google
★★★★★ Richard Frazier
Al Serra, Agents treated me like I was a king | Read Full Review
5/6/2023 12:00:00 AM | Google
★★★★★ Georgia Deering
| Read Full Review
5/6/2023 12:00:00 AM | Google
★★★★★ Bob Campbell
| Read Full Review
5/6/2023 12:00:00 AM | Google
★★★★★ STUDIO 72 - HIT THE SUBSCRIBE BUTTON
The diagnostic prices are way TOO HIGH AND SO ARE THE PRICES OF YOUR NEW CAR & JEEPS !!!! Repair and labor rates are also TOO HIGH , people are gonna start doing repairs themselves and keep their cars longer rather than buy new cars !!!! | Read Full Review
5/6/2023 12:00:00 AM | Google
★★★★★ Carla Nichols
Erik was very helpful. He took care of everything while I was at work. He made the process very easy. I would highly recommend Al Serra & make sure to ask for Erik! | Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ Taylor Davis
| Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ Kimberly
I took my 2020 Grand Jeep Cherokee in for an oil change and customer service was superb! Everyone was friendly they answered all my questions, my car went back for service and was ready in just one hour. This is really good since I made the same day appointment online and the appointment system was very user friendly. I'm new to the | Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ Ryan Haney
| Read Full Review
5/3/2023 12:00:00 AM | Google
★★★★★ Razor
Austin is a top notch salesman, the transaction was fast and uncomplicated | Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ Khaled Isaac
Great service all the way around. Thank you! | Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ Todd Mccredie
Very good service and was fixed faster than expected and even drives a bit faster. Great job!! | Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ Taylor Ovadek
| Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ Greg Vadasz
Always a great experience | Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ Jeremy Riley
I encountered a worker with a terrible mouth and attitude but the manager resolved the situation and untimely I a good experience! I look forward to doing more business here! | Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ Mike Burton
Erik is great! Always finds us exactly what we are looking for the right price. That's the reason we have been going back for nearly 6 years! ALL BLACK DODGE RAM! | Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ M Mosier
Made an appointment two weeks ago to have my 2021 Dodge Ram looked at for an exhaust leak. Get to the service center for them to tell me it will take a week or so before they can even look at it. They also tell me I can go rent a car for that time for $40+ a day. WHY WOULD I MAKE AN APPOINTMENT!!! This is not how you run a service re | Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ holly lambert
ACTUALLY I GIVE THEM ZERO STARS This is the second time I have a vehicle in for service. With an appt it sat for a week until they looked at it and then after it was looked at, it took another weeks before them to even started to work on it! Again, this time there my jeep sits! Noone has touched it in 4 working days, and they are no | Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ Jeffrey Koch
| Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ Joe
Excellent salesman very thorough thru out the whole process every step of the way from beginning to end | Read Full Review
5/1/2023 12:00:00 AM | Google
★★★★★ Patti Jo
Our salesman, Randy Collick, did a great job of getting us in our new van. He got us a great deal on trade in for our other vehicle and we are very pleased with our new van. I would recommend anyone looking for a new vehicle to go to Al Serra and talk to Randy. | Read Full Review
5/1/2023 12:00:00 AM | Google
★★★★★ Kara Foutz
Good listeners are rare, especially in sales, so I was very impressed when Andreas listened to my needs and offered options based on what he heard me say. In addition, my coworkers were very impressed that Andreas went above and beyond to deliver my car at work due to my busy schedule. Andreas made an experience I typically dislike ( | Read Full Review
5/1/2023 12:00:00 AM | Google
★★★★★ William Woodward
Convenient experience. | Read Full Review
5/1/2023 12:00:00 AM | Google
★★★★★ Kevin Wier
Just got my tires switched out from winter to summer tires and specifically told them to let me put the old tires in my car , but they slapped them in anyway . I would have never thrown a tire in my front seat . What the hell??? Very unhappy with the service I received on my vehicle. Such a shame , I actually liked the convenience o | Read Full Review
5/1/2023 12:00:00 AM | Google
★★★★★ A K
Andreas was wonderful to work with. He kept us updated every step of the process. Will definitely come back for future vehicle purchasing needs. | Read Full Review
4/29/2023 12:00:00 AM | Google
★★★★★ Drew Dixon
Awesome experience, Chris was the man, in and out in a new car. Highly recommend Al Serra for all your auto needs. | Read Full Review
4/29/2023 12:00:00 AM | Google
★★★★★ Rachel Papke
| Read Full Review
4/29/2023 12:00:00 AM | Google
★★★★★ Robin Hartman
| Read Full Review
4/29/2023 12:00:00 AM | Google
★★★★★ Chris Pawlak
Very unhappy with our service. It took 7 days to even have our car looked at and was extremely overpriced. Will be taking our business elsewhere | Read Full Review
4/29/2023 12:00:00 AM | Google
★★★★★ Joseph Idolski
| Read Full Review
4/28/2023 12:00:00 AM | Google
★★★★★ Landon Piazza
Adam was a great salesman to work with and did a great job of getting me in the right vehicle. He did an excellent job of communicating, weighing my needs in a vehicle, making solid recommendations, and keeping things simple throughout the entire process. I'd recommend working with him to anyone looking for their next vehicle. | Read Full Review
4/28/2023 12:00:00 AM | Google
★★★★★ Rylie Price
| Read Full Review
4/28/2023 12:00:00 AM | Google
★★★★★ Brandon B
Adam was amazing during the whole buying process. Very knowledgeable and answered all my questions. I was very please on how the entire process went. Definitely will deal with again and recommend anyone that needs a vehicle! | Read Full Review
4/28/2023 12:00:00 AM | Google
★★★★★ Connie
| Read Full Review
4/28/2023 12:00:00 AM | Google
★★★★★ Susan Ryszawa
Fred was very professional and treated me with respect. He was empathetic with me and my situation. I felt he went above and beyond with making my visit as smooth as it could be. I truly appreciated him being understanding and straightforward with the details of my tire repair. He is probably the only reason I would come back in for | Read Full Review
4/28/2023 12:00:00 AM | Google
★★★★★ Rebekah Willis
Deon was great | Read Full Review
4/28/2023 12:00:00 AM | Google
★★★★★ Angalique Lennox
| Read Full Review
4/28/2023 12:00:00 AM | Google
★★★★★ Greeg Croom
| Read Full Review
4/27/2023 12:00:00 AM | Google
★★★★★ Tamara Robins
| Read Full Review
4/27/2023 12:00:00 AM | Google
★★★★★ Russell Hughey
Customer service was great. | Read Full Review
4/27/2023 12:00:00 AM | Google
★★★★★ kenneth wolosonowich
| Read Full Review
4/27/2023 12:00:00 AM | Google
★★★★★ Austin Flores
Great experience! At Al Serra it’s a different culture. Friendly, helpful and not to pushy! | Read Full Review
4/27/2023 12:00:00 AM | Google
★★★★★ Tammy Gill
I always go back to the dealership for services. Al Serra Chrysler always takes good care of my vehicle. | Read Full Review
4/26/2023 12:00:00 AM | Google
★★★★★ Lamar Tillman
I just want to say Al Serra Jeep is like family. Things don’t always go well, but working together you can get the job done right. I want to thank Michele for keeping me constantly updated on my vehicle s status, and Service Manager Cole for always taking the time to see that the job gets done to customer satisfaction. I appreciate y | Read Full Review
4/26/2023 12:00:00 AM | Google
★★★★★ Adam Keller
Russell did a great job of communicating with me and answering any questions I had. This dude is A1, the kind of guy you take home to meet your parents. Don't let his devilish good looks fool you, this guy has a heart of gold. He's a hard worker and even better friend. I'd pound a couple of cold ones at a Lions game with Russell any | Read Full Review
4/25/2023 12:00:00 AM | Google
★★★★★ Dave Fredrickson
Very helpful and pleasant to work with. Very knowledgeable. | Read Full Review
4/24/2023 12:00:00 AM | Google
★★★★★ James Lennox
Always friendly staff, and always gets the job done with no hiccups. | Read Full Review
4/24/2023 12:00:00 AM | Google
★★★★★ Tj Fisher
Friendly, fast, courteous. Great experience. | Read Full Review
4/24/2023 12:00:00 AM | Google
★★★★★ Eric S.
| Read Full Review
4/22/2023 12:00:00 AM | Google
★★★★★ Heidi Phaneuf
| Read Full Review
4/21/2023 12:00:00 AM | Google
★★★★★ Tyler Baker
Jason Fleury makes the process quick and easy! | Read Full Review
4/21/2023 12:00:00 AM | Google
★★★★★ Tim Works
My vehicle's needs were taken care of in a timely manner which was important to me. We depend on our van to get around and this time we were able to get the work done and be back on the road the same day. Thank you. Michele was professional and friendly to work with; making sure everything was taken care of and I was very pleased wit | Read Full Review
4/21/2023 12:00:00 AM | Google
★★★★★ Jillian Themm
Very knowledgeable and helpful got me into the car I’ve always wanted. | Read Full Review
4/19/2023 12:00:00 AM | Google
★★★★★ Patti Jo
| Read Full Review
4/19/2023 12:00:00 AM | Google
★★★★★ Daniel Van Wagner
highly professional as always | Read Full Review
4/18/2023 12:00:00 AM | Google
★★★★★ Edward Steele
| Read Full Review
4/18/2023 12:00:00 AM | Google
★★★★★ Belal MD
Great customer service!! | Read Full Review
4/18/2023 12:00:00 AM | Google
★★★★★ Krista Meyer
Didn't have to wait too long for my service to get done. | Read Full Review
4/18/2023 12:00:00 AM | Google
★★★★★ Jazmin Reed
| Read Full Review
4/18/2023 12:00:00 AM | Google
★★★★★ Jessica Love
| Read Full Review
4/18/2023 12:00:00 AM | Google
★★★★★ Johan Gman
They had a two weeks to do work that should have taken 2 days | Read Full Review
4/18/2023 12:00:00 AM | Google
★★★★★ Gilliemonster
| Read Full Review
4/17/2023 12:00:00 AM | Google
★★★★★ Tricia Bicego
The experience was great! We found our vehicle online. Hunter was great about responding. John the manager helped get us to Scott Newhart. We were able to drive the vehicle off the lot and close the deal in 2 hours. We are so happy with the new vehicle! | Read Full Review
4/15/2023 12:00:00 AM | Google
★★★★★ Mark
Thanks Deon I appreciate the help | Read Full Review
4/15/2023 12:00:00 AM | Google
★★★★★ Shawn Emory
| Read Full Review
4/14/2023 12:00:00 AM | Google
★★★★★ Bob Stanley
My service experience has been just as good as the buying experience. Michelle took care of me for a fast and friendly time. | Read Full Review
4/14/2023 12:00:00 AM | Google
★★★★★ Brian Welch
| Read Full Review
4/13/2023 12:00:00 AM | Google
★★★★★ Brian Brandt
Competitive priced oil change quick and easy!!! | Read Full Review
4/13/2023 12:00:00 AM | Google
★★★★★ Steve Horton
Great service!! In and out within 30 minutes for a synthetic oil change and car wash. However, please don't mess with the seat settings. | Read Full Review
4/13/2023 12:00:00 AM | Google
★★★★★ Vernon Dennis
| Read Full Review
4/13/2023 12:00:00 AM | Google
★★★★★ Linda Jarrett
To be fair the service they provide is good. The first three oil changes on our new Jeep Cherokee are free. They require an appointment. Was there about an hour. Vs a 15 min drive through at other oil change facilities. They also included a tire rotation. All in all if you have the time it’s a good value but I made an appointment jus | Read Full Review
4/13/2023 12:00:00 AM | Google
★★★★★ Jordan Mystian
Drew, Thank you for being a wonderful sales person! I love my new car! I would highly recommend him. He did a great job! | Read Full Review
4/12/2023 12:00:00 AM | Google
★★★★★ Amy Rose
| Read Full Review
4/12/2023 12:00:00 AM | Google
★★★★★ Gill Mack
Fast, friendly and professional service. | Read Full Review
4/11/2023 12:00:00 AM | Google
★★★★★ Ian Duggan
Great experience with the service department. I worked with Russel. He did a nice job keeping me updated and working with my insurance company. | Read Full Review
4/11/2023 12:00:00 AM | Google
★★★★★ Peggy Youngs
| Read Full Review
4/11/2023 12:00:00 AM | Google
★★★★★ Renee Gould
| Read Full Review
4/10/2023 12:00:00 AM | Google
★★★★★ Doc Holiday
I have been a customer of Al Serra for many, many, many years now. My last visit was one of the worst visits I have experienced to date. The service advisor out right lied to me about the repairs that were done and charged me WAY more than I should have been. If I could leave zero stars I would. | Read Full Review
4/10/2023 12:00:00 AM | Google
★★★★★ Larry King
As always I got fast courteous service. I'm always glad to have Howard take care of my vehicle service. | Read Full Review
4/9/2023 12:00:00 AM | Google
★★★★★ Tracy Cederquist
Fantastic! In early 2022 we stopped buy AL Serra to look at the 2022 Ram 2500 and Randy was the salesperson we talked to. He took the time to answer all our questions about the current model and allowed us to test drive a 2022 Ram 2500 that was available on the lot. Randy is very knowledgeable about the product and sales process. Tha | Read Full Review
4/9/2023 12:00:00 AM | Google
★★★★★ Kirstin Miller
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4/7/2023 12:00:00 AM | Google
★★★★★ Kristen Lupro
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4/7/2023 12:00:00 AM | Google
★★★★★ Aimee Shreve
Adam Garceau always provides the best service. He doesn't play games and works to get the best deal. | Read Full Review
4/7/2023 12:00:00 AM | Google
★★★★★ Mike Tevis
| Read Full Review
4/7/2023 12:00:00 AM | Google
★★★★★ Scott Wilcox
Best Day I had in years. Tom was fantastic, friendly and awsome. | Read Full Review
4/7/2023 12:00:00 AM | Google
★★★★★ Deacon Clarence
Good service on time appointment | Read Full Review
4/5/2023 12:00:00 AM | Google
★★★★★ Ken Gates
Whitney made my routine maintenance stop great. Friendly.. Courteous.. Professional.. Thank You Whitney!!! | Read Full Review
4/5/2023 12:00:00 AM | Google
★★★★★ Shane Hunter
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4/5/2023 12:00:00 AM | Google
★★★★★ Kayla Baxter
I have dealt with Fred Wallace many times over the years and he has always been great. Very informative and explains everything. One of the many reasons I always take my van back for any service needs! | Read Full Review
4/5/2023 12:00:00 AM | Google
★★★★★ Michael Smith
Customer service was good. Would suggest that cara be washed and vacuumed before returned to customers!! | Read Full Review
4/5/2023 12:00:00 AM | Google
★★★★★ Barbie George
Overall it's a decent shop. Dion Miller the one who served me is not a people's person for sure. | Read Full Review
4/5/2023 12:00:00 AM | Google
★★★★★ CJ Todd
2023- I'll be changing my four stars down to two. When you take your car to the dealership, ones expectation is that they are the echelon on garages as it relates to this model car. They wanted to charge me about $900 to do my radiator, and also said that my motor mounts were leaking which was $1,000 job. I took my truck to another g | Read Full Review
4/5/2023 12:00:00 AM | Google
★★★★★ Nicholas Sanderson
Deon did a great job | Read Full Review
4/4/2023 12:00:00 AM | Google
★★★★★ Les Hadden
Fred and the gang in the jeep service department once again did a fantastic job servicing my jeep and rotating the tires I have to say that I am 110% satisfied and as always everyone at the Al Serra auto Plaza are always professional and kind I will see them again very soon during my next visit… oh, and I didn’t even have an appointm | Read Full Review
4/4/2023 12:00:00 AM | Google
★★★★★ Capt Mike
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4/4/2023 12:00:00 AM | Google
★★★★★ Leodis Johnson
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4/4/2023 12:00:00 AM | Google
★★★★★ dpslivinski
This was my 11th new vehicle purchase in the past 30 years and the worst experience of them all! Poor communication, misleading information, mechanical issue with vehicle, denial that there was a problem. Only good thing was a good price but in this case, not worth it. Ed Koehn in Greenville took care of the new car issue under wa | Read Full Review
4/4/2023 12:00:00 AM | Google
★★★★★ Michael Beer
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4/3/2023 12:00:00 AM | Google
★★★★★ Ryan Strevel
Erik, my salesman was very friendly and asked many questions that pertained to what I was looking for in a vehicle he was also very knowledgeable/ helpful with savings and discounts that helped me find a truck I was able to afford | Read Full Review
4/3/2023 12:00:00 AM | Google
★★★★★ Bruce McNier
When I went to AL Serra,s Jeep I was immediately greeted by Adam Garceau. Adam was very friendly and knowledgable.. We discussed buy and lease option and deals. The next day my wife and I went back and had Adam fix us up with some test drives, after which we signed a lease for a 2022 Compass Limited. Very efficient and smooth experie | Read Full Review
4/1/2023 12:00:00 AM | Google
★★★★★ David Benjamen
excellent service | Read Full Review
4/1/2023 12:00:00 AM | Google
★★★★★ Cassandra Miller
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4/1/2023 12:00:00 AM | Google
★★★★★ James Smallwood
Service team was fast and very friendly. I will definitely be coming back for service. | Read Full Review
3/31/2023 12:00:00 AM | Google
★★★★★ Jerome Buggs
Was the best car buying experience I ever went thru I highly recommend you go here to get your next vehicle I highly recommend Nateya | Read Full Review
3/31/2023 12:00:00 AM | Google
★★★★★ Larry Elrod
Russell (service dept.) was great! Professional, prompt with very good customer service. I'm very happy with Al Serra, not happy with Chrysler or the communication between the two. Nor, how Chrysler is handling the Jeep steering wheel dampner situation, with only one part being allowed, per week to be ordered. Nine of my last ten veh | Read Full Review
3/31/2023 12:00:00 AM | Google
★★★★★ David Shatzer
Relaxed atmosphere, clean comfortable surroundings and the most engaged, knowledgeable and professional sales staff I have experienced in years. | Read Full Review
3/30/2023 12:00:00 AM | Google
★★★★★ Hill Elementary
If I could give Steve Carnes a 100 out of 10 I would. No pressure, patient, and explains everything thoroughly! Thank you, Steve, for getting me into my dream car! | Read Full Review
3/30/2023 12:00:00 AM | Google
★★★★★ Amy Gottlieb
Oil change was completed within 40 minutes. | Read Full Review
3/30/2023 12:00:00 AM | Google
★★★★★ B V
Picked up my new Jeep today and I cannot say enough about, not only Al Serra, but more so, Austin Jozwiak. Austin went above and beyond to make sure my needs were met. No pressure, very polite, and explained everything in detail. If you want someone that is going to work with you and not play games...go see Austin at AL Serra! I will | Read Full Review
3/30/2023 12:00:00 AM | Google
★★★★★ Fred
My salesman was Andrew Zavatsky. Very friendly and helpful. He helped me find the GC I was searching for. I highly recommend Andrew! | Read Full Review
3/30/2023 12:00:00 AM | Google
★★★★★ Candi Soriano
Very happy with the service I was provided | Read Full Review
3/30/2023 12:00:00 AM | Google
★★★★★ Cheveze King
Always a good experience here | Read Full Review
3/30/2023 12:00:00 AM | Google
★★★★★ patrick rivera
Did not offer complementary car wash with service | Read Full Review
3/28/2023 12:00:00 AM | Google
★★★★★ Jacob Pitt
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3/27/2023 12:00:00 AM | Google
★★★★★ Jeffrey Green
I been buying and having service done to my cars from Al Serra since I was 21….I’m 50 now…that should tell you something! | Read Full Review
3/27/2023 12:00:00 AM | Google
★★★★★ Debra Billings
Howard went above and beyond helping me. That is why I am a regular at Al Serra. The customer service is superb. | Read Full Review
3/27/2023 12:00:00 AM | Google
★★★★★ RC
Best price around for an oil change | Read Full Review
3/27/2023 12:00:00 AM | Google
★★★★★ Monica Morales
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3/27/2023 12:00:00 AM | Google
★★★★★ Kirk Baxter
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3/25/2023 12:00:00 AM | Google
★★★★★ Kaitlyn King
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3/25/2023 12:00:00 AM | Google
★★★★★ Kayla Kaufield
My family actually purchased two cars within the last week. David Long and JJ were absolutely amazing. David did whatever he could to make sure we drove away with our cars and also listened to things we wanted when it came to our cars! Both my brother & I are extremely happy!! The entire staff is amazing and friendly. Great place if | Read Full Review
3/25/2023 12:00:00 AM | Google
★★★★★ craig mclean
Had appt 7:40 am on Tue & service kept telling us every day it would be brought in to get looked at shortly. Finally we had to pick it up because they said it “might “ be brought in Friday to get looked at | Read Full Review
3/24/2023 12:00:00 AM | Google
★★★★★ Rich Erb
Adam was awesome to work with right from the start and all the way to closing! I would highly recommend him to anyone looking to buy a Jeep, Ram, Chrysler or Dodge! Thanks Adam! | Read Full Review
3/23/2023 12:00:00 AM | Google
★★★★★ Barbara Sinanian
They were quick and friendly and charged what I expected for my oil change. | Read Full Review
3/23/2023 12:00:00 AM | Google
★★★★★ Tiffany Marchand
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3/23/2023 12:00:00 AM | Google
★★★★★ john cunningham
Service appointments are to meet with the service advisor, not have your vehicle serviced. Upon arrival they advised me that it would be 48hrs before the vehicle was looked at by a tech and they expected I would leave my vehicle. While I appreciate the honesty and transparency, the system is ridiculous. I did not leave my vehicle | Read Full Review
3/22/2023 12:00:00 AM | Google
★★★★★ Andrea Austin
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3/21/2023 12:00:00 AM | Google
★★★★★ Joann Connors
Technician was friendly and informative. Oil change and tire rotation done in 45 min. | Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ Kenneth Bigger
| Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ Mark Latchana
Excellent experience with this service department. Communication was effective, efficient and appropriate. My car was fixed and clean when returned. Could not be more pleased. | Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ Jacqueline Smith
Excellent | Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ Michelle Burk
Great customer service | Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ Fred
| Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ Thomas Bethke
Very easy to work with...we bought a car and they delivered it to the state line so we could pick it up and not have to change our travel plans. All employees were professional and eager to gain our business! | Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ Mamie Wiggins
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3/21/2023 12:00:00 AM | Google
★★★★★ Aleshea Lipford
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3/21/2023 12:00:00 AM | Google
★★★★★ Scott Stringer
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3/21/2023 12:00:00 AM | Google
★★★★★ Shawnaa Gee
0/10 prices kept changing. Incorrect quotes. Dealer didn’t have correct tools to fix my tire. | Read Full Review
3/21/2023 12:00:00 AM | Google
★★★★★ Robin Cooper
Great service from Randy!! I got a full tank of gas. And some outstanding floor mats too boot!! I will now be a returning Leasee! A dealership in Lapeer lost my business. | Read Full Review
3/20/2023 12:00:00 AM | Google
★★★★★ gabe msupin
Very well taken care and customer service was top notch and went above and beyond to accomplish the mission of the company and set high standards | Read Full Review
3/20/2023 12:00:00 AM | Google
★★★★★ Sid V
Very responsive and helpful. Made the new vehicle purchase go smoothly. Answers were always readily available. | Read Full Review
3/20/2023 12:00:00 AM | Google
★★★★★ Nina Ross
Very professional did not stop till I found the right car I wanted very patient and kind real good dude | Read Full Review
3/20/2023 12:00:00 AM | Google
★★★★★ Chuck Lewis
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3/20/2023 12:00:00 AM | Google
★★★★★ Sissy Derk
They were very helpful in helping me find the best car for me | Read Full Review
3/19/2023 12:00:00 AM | Google
★★★★★ Don Drost
| Read Full Review
3/18/2023 12:00:00 AM | Google
★★★★★ Grayson Boychuk
Our salesman Adam was absolutely fantastic, he was able to fulfill our wants and needs above and beyond…highly recommend him.. | Read Full Review
3/17/2023 12:00:00 AM | Google
★★★★★ Jennifer Swiatowy
It was excellent! Erik was knowledgeable, listened to my wants/needs in a vehicle and provided me with information helpful in making the decision for a new vehicle. I would recommend Erik 100% to friends and family looking for a vehicle. | Read Full Review
3/17/2023 12:00:00 AM | Google
★★★★★ earnest matthews
Very professional, polite and fast | Read Full Review
3/17/2023 12:00:00 AM | Google
★★★★★ Lois Miller
| Read Full Review
3/17/2023 12:00:00 AM | Google
★★★★★ Marilyn Zerka
Fast! ?? | Read Full Review
3/17/2023 12:00:00 AM | Google
★★★★★ Robert Gower
Sought 10 k service for Jeep GC of oil change, filter and tire rotation. Service completed in ~ 20 minutes by courteous staff | Read Full Review
3/17/2023 12:00:00 AM | Google
★★★★★ Jerry MI USA
Fast and friendly service. Dion Miller was very professional and thorough when he explained the service that was done to the vehicle. I will be back. | Read Full Review
3/17/2023 12:00:00 AM | Google
★★★★★ Heather Grigg
Easy in easy out. Very friendly | Read Full Review
3/17/2023 12:00:00 AM | Google
★★★★★ Kara Polmanteer
This is our second experience with the service department. We dropped our vehicle off on a Tuesday morning. I spoke with the service manager on Wednesday for an update and was told that a technician hadn’t looked at our van yet and that their goal was to have it looked at within 48 hours of being dropped off. When I asked why they ha | Read Full Review
3/17/2023 12:00:00 AM | Google
★★★★★ Mark Burk
| Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Johnnie Davis
| Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Latanya Carter
Great customer service very polite! Al Serra has excellent service shout out to Jason Morris? Godbless him | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Tanya williams
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3/16/2023 12:00:00 AM | Google
★★★★★ Tony Rossello
Fast! Great service with no pressure up sell. | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Rohnald Mccullough
Just overall love how quick they are and making sure everything is right with my vehicle. | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Lei Davie
Oil change experience was wonderful, received fast and friendly service. | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Lindsay Vandeberghe
| Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Lynley Watters
Austin was helpful and very kind! | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Lois Fuqua
The best place to go where they know everything about your vehicle and concerned about getting in back on the road safely | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Fred Baldwin
Howard provided excellent customer service and support. If you need your oil change or any other service go to Al Serra you will be glad you did ?? | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Scott OGuinn
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3/16/2023 12:00:00 AM | Google
★★★★★ Fern Wilson
Website using Google leads to site to choose service, but service screens don't come up. Had to go back to prior emails from last visit to get link to schedule appointment. Can someone look into that? I told same to the advisor. Otherwise, quick, efficient - did the oil change and tire rotation plus the 50K update - brake flush p | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ loriann dunigan
The service department is horrible!!! They've serviced my son's car 4 times and haven't fixed the problem! Every time he takes it in the charge the insurance company for something new, no one else wants to work on it because they don't want to be liable for what these so called master mechanics have messed up | Read Full Review
3/16/2023 12:00:00 AM | Google
★★★★★ Eric Cooper
| Read Full Review
3/15/2023 12:00:00 AM | Google
★★★★★ Danielle A
I very much appreciated Adam's professionalism and his willingness to accommodate me in everything I was looking for. He went above and beyond in meeting my needs and making the transaction as easy as possible. I will definitely be contacting him for any future car purchases. And I highly recommend Adam, as well as Al Serra. | Read Full Review
3/15/2023 12:00:00 AM | Google
★★★★★ Mara Johnson
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3/15/2023 12:00:00 AM | Google
★★★★★ Lin Lewis
Not satisfied, came here to get an oil change didnt think about checking my miles until the second time I took my truck back for an oil change and my husband told me to look at my miles and then I noticed that my miles had jumped up. When I looked at my past oil changes mileage in and mileage out this is the only place that my miles | Read Full Review
3/15/2023 12:00:00 AM | Google
★★★★★ Robin Edwards
My experience at AlSerra was great . I needed a new key fob my sales rep was Deon Miller. He first checked to make sure that I didn’t need a battery. The wait time was reasonable. Overall great experience | Read Full Review
3/13/2023 12:00:00 AM | Google
★★★★★ Eric LaBrecque
Went in for an oil change and waited 45-mins as advertised. Service was fine, thank you. | Read Full Review
3/13/2023 12:00:00 AM | Google
★★★★★ Vershaunda Catron
My experience has always been excellent | Read Full Review
3/11/2023 12:00:00 AM | Google
★★★★★ Jan Merz
Michele (in Service) was efficient and friendly, and was able to answer all my questions and concerns. You are fortunate to have her on your staff! | Read Full Review
3/11/2023 12:00:00 AM | Google
★★★★★ Kyle Caldwell
Very happy with my experience. Adam Garceau was very kind and helpful! Would definitely recommend to people I know. | Read Full Review
3/11/2023 12:00:00 AM | Google
★★★★★ neal clayton
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3/8/2023 12:00:00 AM | Google
★★★★★ Tami White
Fred in service went above and beyond to help me with my Jeep. Thank you very much for putting my anxiety over the situation at rest. | Read Full Review
3/8/2023 12:00:00 AM | Google
★★★★★ Christine Powell
My experience at Al Serra all excellent I have always speak with Deon Miller and had the best customer service! Very kind.Also the driver that pick me up was also very nice. | Read Full Review
3/8/2023 12:00:00 AM | Google
★★★★★ matthew lasky
Great communication and service was done quickly | Read Full Review
3/8/2023 12:00:00 AM | Google
★★★★★ Steve Osminski
| Read Full Review
3/8/2023 12:00:00 AM | Google
★★★★★ Peggy Van Eckoute
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3/6/2023 12:00:00 AM | Google
★★★★★ Brandon Easler
Great experience! This was my first time visiting their grand blanc location. The fenton Ram dealer couldn't look at my truck for a week. Al Serra got me in the same day and had it back to me in 3 days. Michelle was great! You've earned a new customer! | Read Full Review
3/6/2023 12:00:00 AM | Google
★★★★★ Roberta Angelo
Everything was easy and the people there have excellent service skills. We got a big snowstorm the day I was supposed to come and pick up my Jeep. Since the car built for snow was actually at the dealership, I was having a difficult time getting there to pick it up. Russell was super accommodating and helped me work out special arr | Read Full Review
3/4/2023 12:00:00 AM | Google
★★★★★ RAYVON JOHNSON
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3/3/2023 12:00:00 AM | Google
★★★★★ David Waskom
Jacob is a awesome service advisor! | Read Full Review
3/3/2023 12:00:00 AM | Google
★★★★★ Lenny Kersten
From the time I walked in to the time I left, there was NO PRESSURE and very courteous salesperson helping us out ! AWESOME EXPERIENCE ?????? | Read Full Review
3/3/2023 12:00:00 AM | Google
★★★★★ Dan
This is the third time that I have bought a vehicle from Hudy. As always he was professional and friendly. He was great at answering any questions I had and returned my texts/calls in a timely manner. My oldest child is going to be driving soon so I will eventually be returning to make my fourth vehicle purchase from Hudy. I honestly | Read Full Review
3/3/2023 12:00:00 AM | Google
★★★★★ Manda Mallard
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3/3/2023 12:00:00 AM | Google
★★★★★ Justin Reinert
Fred did an amazing job of getting our car in and out in an orderly and timely fashion! | Read Full Review
3/3/2023 12:00:00 AM | Google
★★★★★ Cameron Brown
See Eric f for your car needs he’s the expert | Read Full Review
3/3/2023 12:00:00 AM | Google
★★★★★ E Beckelic
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3/3/2023 12:00:00 AM | Google
★★★★★ Sharon Goodrow
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3/1/2023 12:00:00 AM | Google
★★★★★ matthew zerka
Great experience! I highly recommend Nick! | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Rob Baker
| Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Sharion Mcginnis
They were very thorough and kept me updated on the service being done. I was pleased on the service. | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Nancy Mularski
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3/1/2023 12:00:00 AM | Google
★★★★★ Lora Rudolph
Erik at Al Serra was FANTASTIC!! Definitely cannot ask for a better salesman. We had a little snafu during sale ( not on Erik it was on me) he rolled with the punches and still was patient, kind. He made sure everything with my Jeep was good and ready for pickup. Went thru everything on the vehicle making sure I understood how it ope | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Tya Gay
Highly Professional an friendly staff!…I work with Deon Miller most of the time that I’m there in the service department an he’s always been pleasant an greets me with a smile! | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ NAncy Gorey
I had inquired,on line, about a used vehicle. I received a call from the dealership and was routed to a salesperson, Jennifer. She was very helpful, professional, and non-pressuring! Provided me with a link of other inventory that I might be interested in, saving me the time and trouble of looking them up myself. Have scheduled a | Read Full Review
2/27/2023 12:00:00 AM | Google
★★★★★ Dewayne Pugh
Very fast response time. | Read Full Review
2/27/2023 12:00:00 AM | Google
★★★★★ Amy Shanks
Efficient process, friendly staff. All around good experience. | Read Full Review
2/26/2023 12:00:00 AM | Google
★★★★★ Kowana Caudle
He was fast, efficient, and knowledgeable about the service I was getting and what services I should look into getting in the very near future. | Read Full Review
2/25/2023 12:00:00 AM | Google
★★★★★ Tamara Horton
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2/24/2023 12:00:00 AM | Google
★★★★★ Kyle Cullen
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2/24/2023 12:00:00 AM | Google
★★★★★ Ruthie Schermerhorn
Very helpful and very friendly | Read Full Review
2/24/2023 12:00:00 AM | Google
★★★★★ Brandon Orth
Fred took care of me and was outstanding to work with as usual | Read Full Review
2/23/2023 12:00:00 AM | Google
★★★★★ Taki Davis
Excellent customer service. Austin made sure that we had everything we needed to get started with our new vehicle. He took the time to make sure everything was working and that we understood how to work all the features for the compass. Can't say thank you enough. | Read Full Review
2/23/2023 12:00:00 AM | Google
★★★★★ Shawn Whittey
Leased new Jeep compass through al serra grand blanc. Adam garceau has been our awesome salesman for the last 4-5 vehicles. He’s great and always goes the extra distance. Very friendly helpful and professional! Thanks Adam!! | Read Full Review
2/23/2023 12:00:00 AM | Google
★★★★★ Corey Mulloy
Steve Carnes was very easy to work with and responsive to all of my questions. I had some questions after the purchase and he responded right away and explained everything to me. Definitely a good buying experience. | Read Full Review
2/23/2023 12:00:00 AM | Google
★★★★★ Nicholas Walsh
Paid 1,000 just to get breaks done. So that was cool. | Read Full Review
2/23/2023 12:00:00 AM | Google
★★★★★ Jean Clancy
Fred was very personable and answered all of my questions. | Read Full Review
2/22/2023 12:00:00 AM | Google
★★★★★ Eleanor Hawks
Thank you to the service department for a timely appointment. I was in and out as quickly as possible and on my way to work | Read Full Review
2/22/2023 12:00:00 AM | Google
★★★★★ Kim
We had a Recall that the parts came in for and a service engine light. We took it to Al Serra and Whitney took Excellent care of us. Thank you Whitney! Sincerely, Kim T. | Read Full Review
2/22/2023 12:00:00 AM | Google
★★★★★ Hannah Wehner
Whitney P. provided wonderful customer service when I stopped in for my scheduled oil change and tire rotation. They got it done quickly and even washed the road dirt/salt off my Jeep! 10/10 | Read Full Review
2/22/2023 12:00:00 AM | Google
★★★★★ Andrew Starr
Fixed what I needed and pricing was reasonable but I made appt to drop vehicle on a Wednesday. Car did not make it in to a technician until Friday and was not done until following Wednesday. 7 days is an excessive turnaround time. | Read Full Review
2/22/2023 12:00:00 AM | Google
★★★★★ Jennifer Powell
Great service | Read Full Review
2/20/2023 12:00:00 AM | Google
★★★★★ Jim Whitlow
Although the weather interfered with my parts delivery, my representative kept me informed and up to date without me having to check all the time. I would like to thank Deon. | Read Full Review
2/20/2023 12:00:00 AM | Google
★★★★★ dawn nakamura
Thank you for the excellent service you gave us on my 2010 Entervan. You gave us up-dates on where we was at in line, and to let us know the issues we had. Thank you and we will pass on the good word that you give great service. The Nakamura's | Read Full Review
2/20/2023 12:00:00 AM | Google
★★★★★ Henderson Allen
Michelle was polite and respectful throughout the whole process | Read Full Review
2/20/2023 12:00:00 AM | Google
★★★★★ Fred Baldwin
Whitney Palmer gave excellent customer service, keeping me updated on the service of my vehicle, and made sure to set up an appointment with enterprise so I could get the dealership rate for my car rental.?? | Read Full Review
2/19/2023 12:00:00 AM | Google
★★★★★ Mike H
Very professional and fast service. Everything went well ?? | Read Full Review
2/19/2023 12:00:00 AM | Google
★★★★★ Robert Mannor
Fast service. Pleasure dealing with them. | Read Full Review
2/19/2023 12:00:00 AM | Google
★★★★★ Marcy Popilek
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2/18/2023 12:00:00 AM | Google
★★★★★ Davis2023
Do not go to this service department. They are not honest and do shotty work. Service manager is hostile and horrible. Save your money and avoid completely | Read Full Review
2/17/2023 12:00:00 AM | DealerRater
★★★★★ Alyssa Hobbs
Sean ur the best thank u for ur time and effort with me today! What an amazing human! | Read Full Review
2/16/2023 12:00:00 AM | Google
★★★★★ Shannon Hall
| Read Full Review
2/16/2023 12:00:00 AM | Google
★★★★★ Steven Frank
Went in for oil change and it was completed before I even got started grading papers. | Read Full Review
2/16/2023 12:00:00 AM | Google
★★★★★ Chylawn Jackson (Array of SunChyne)
Not sure if my specific problem/concern was addressed but they repaired my door wiring in hopes that that corrects the issue. Vehicle was dropped off on Monday and repaired on Friday….longer than expected (with a scheduled appointment). However, the service tech was very courteous and informative! | Read Full Review
2/16/2023 12:00:00 AM | Google
★★★★★ Lavonne Holmes
I started leasing my vehicle May of 2022 to currently and so far I’ve had to work with the staff at Al Serra twice with the first time being a week after I got the vehicle and the second being just a couple weeks back . However they have given me great customer service, they worked very diligently with my warranty company and kept me | Read Full Review
2/16/2023 12:00:00 AM | Google
★★★★★ Davis Davis
Update: nothing is being done to correct the situation Less than happy with this service department. Damaged my vehicle both plastic and a lug nut and didn’t advise me. This was the only place that had ever touched my tires. Had them look at my breaks and was told that they needed to be replaced as they were at a level 3 (breaks we | Read Full Review
2/16/2023 12:00:00 AM | Google
★★★★★ Michael Daniels
My experience with Mr Faulkner was extremely pleasant. The one thing I greatly appreciated was that Erik was not pushy in any way. He explained what we needed to know about the vehicle and additional optional plans, and left it at that, he didn’t push the topic which was what my wife and I really liked. | Read Full Review
2/15/2023 12:00:00 AM | Google
★★★★★ Amy Braley
Service guy who greeted me was awesome, super nice. | Read Full Review
2/15/2023 12:00:00 AM | Google
★★★★★ Jacob Mccarrick
| Read Full Review
2/15/2023 12:00:00 AM | Google
★★★★★ Dave Strickland
Quick and efficient service | Read Full Review
2/14/2023 12:00:00 AM | Google
★★★★★ Edie Beal
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2/13/2023 12:00:00 AM | Google
★★★★★ Cordell Mateen-Bush
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2/13/2023 12:00:00 AM | Google
★★★★★ Mark Given
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2/12/2023 12:00:00 AM | Google
★★★★★ Meghan Morrow
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2/12/2023 12:00:00 AM | Google
★★★★★ Derrick
It was great. He was pleasant, very helpful, patient, customers best interest, very informative, I would prefer for him to help me every time I come. Great employee to have. | Read Full Review
2/12/2023 12:00:00 AM | Google
★★★★★ Mary Grab
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2/12/2023 12:00:00 AM | Google
★★★★★ Troy Warren
| Read Full Review
2/10/2023 12:00:00 AM | Google
★★★★★ Von Dell
Very happy with my service at Al Serra. Howard Taylor is a professional and very courteous. He takes great care of my Jeep. I will ask for him every time I visit. | Read Full Review
2/10/2023 12:00:00 AM | Google
★★★★★ Edwin Skipper
Trey is doing a excellent job for me. He found a vehicle with all the options I wanted. | Read Full Review
2/10/2023 12:00:00 AM | Google
★★★★★ Cooper Purdom
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2/10/2023 12:00:00 AM | Google
★★★★★ John Wagner
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2/10/2023 12:00:00 AM | Google
★★★★★ Jackii Harrison
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2/10/2023 12:00:00 AM | Google
★★★★★ James Provost
Brought vehicle in for a recall. Problem was addressed and fixed and I was on my way. | Read Full Review
2/8/2023 12:00:00 AM | Google
★★★★★ mark smith
The primary reason we continue lease our cars through Al Serra is the professionalism and value provided by Steve Carnes. He has came through for us for years with top notch vehicles and customer service. | Read Full Review
2/8/2023 12:00:00 AM | Google
★★★★★ Tracy Robert
My service writer, Dion is awesome! He is very kind and personable. | Read Full Review
2/8/2023 12:00:00 AM | Google
★★★★★ Deanna Ritchie
Took my vehicle in for scheduled maintenance. Service was quick and I was out the door much sooner than expected! | Read Full Review
2/8/2023 12:00:00 AM | Google
★★★★★ Omar Young
I always use side shops for work. I made a BIG MISTAKE using Al Serra Auto Lot. Not only was all my money left in coin holder was stolen. But they fixed my window and all the hardware keeps popping off the door. They are making me wait a week. To being it back in (they are to busy). They had my car for four days. Now I hear it may t | Read Full Review
2/8/2023 12:00:00 AM | Google
★★★★★ Dave Kissaw
Very professional group of people | Read Full Review
2/7/2023 12:00:00 AM | Google
★★★★★ Kristie Welsh
Horrible experience. Technician was unethical and neither management or tech would even apologize after being caught. | Read Full Review
2/5/2023 12:00:00 AM | Google
★★★★★ Steve brank
I took my 2015 200 to you to get the headlights fixed. They ate working, but now my 12v in my console doesn't work. | Read Full Review
2/5/2023 12:00:00 AM | Google
★★★★★ Gurpreet Singh
| Read Full Review
2/4/2023 12:00:00 AM | Google
★★★★★ tlparham13
T. Edward's was amazing! | Read Full Review
2/3/2023 12:00:00 AM | Google
★★★★★ Vanita Morse
Staff was very nice and met all my needs. Great service. | Read Full Review
2/3/2023 12:00:00 AM | Google
★★★★★ Adam Hickman
Everyone there was helpful and pleasant. Thank you | Read Full Review
2/3/2023 12:00:00 AM | Google
★★★★★ Jason Carpentier
| Read Full Review
2/3/2023 12:00:00 AM | Google
★★★★★ Joe Barbaretta
Fantastic service as always Steve , you are much appreciated!! | Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ Krystal Wilhelmi
Fred in Dodge service was great. He sent texts to keep me updated throughout the whole process. | Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ Amy Vondrasek
I scheduled an.oil change and they got it done quick .great service! | Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ Maria Klepach
Great business! I am reviewing again, always take care of the oil change at the time my husband can bring it in. This time they offered to have the gas fuel system cleaned. I am going to look further into why this was a service offered. We do have 14,000-15,000 miles on the vehicle. I get it! But have to see if this is a requirement, | Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ John Dewley
Experience was great.. | Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ Patrick Senters
service department has improved significantly. I’m pleased with my last 2 visits. I was not pleased at all about 8 years ago. | Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ Mike Mo
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2/2/2023 12:00:00 AM | Google
★★★★★ Aj Scott
Dishonest and untrustworthy. They will overcharge you for the job and lie. I received a text asking me if I wanted to proceed with the work on my car. I sent a text back at 4pm and said yes proceed. I received a reply text at 4:50pm saying my car was ready for pick up. I looked at my invoice after picking up my car and I was charged | Read Full Review
2/2/2023 12:00:00 AM | Google
★★★★★ M R
Got me in and out quick! | Read Full Review
1/31/2023 12:00:00 AM | Google
★★★★★ Marty Lorenz
Not the best experience at Al Serra, left a voice mail with service Mgr Cole still haven't heard from him. My trailer brake module was upside down and not working. I don't know what that has to do with rear window defroster. | Read Full Review
1/31/2023 12:00:00 AM | Google
★★★★★ Moh'd Daoud Al-Nahar
Matt and Tim at Parts section (Jeep) were really great! | Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ Christie Winget
| Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ Lionel Keener
I wish I could have gotten a detailed list of services rendered with my paid receipt. | Read Full Review
1/30/2023 12:00:00 AM | Google
★★★★★ Presley Huelskamp
| Read Full Review
1/27/2023 12:00:00 AM | Google
★★★★★ Angel Williams
Adam was amazing...everyone was so nice. I couldn't have asked for a better experience. | Read Full Review
1/27/2023 12:00:00 AM | Google
★★★★★ Roland J. Gray
Had a great no pressure sales experience at Al Serra to obtain my new lease from Chris Salter. | Read Full Review
1/26/2023 12:00:00 AM | Google
★★★★★ Donald Sides
Always a good experience. | Read Full Review
1/26/2023 12:00:00 AM | Google
★★★★★ Morgan
Whitney was very helpful and patient when dealing with my car warranty company. She made sure it got taken care of and communicated everything along the way. I will be going only to her whenever I return. | Read Full Review
1/26/2023 12:00:00 AM | Google
★★★★★ Sheila Odom
I always get right in and out fast !and they take good care of me and my Jeep ,special thanks to Deon Miller! | Read Full Review
1/25/2023 12:00:00 AM | Google
★★★★★ Chame Scharrer
Easy check in. Wait time was even faster than I was told. Easy checkout and on my way. | Read Full Review
1/25/2023 12:00:00 AM | Google
★★★★★ Jim Corbin
Excellent communication! Great service department! More than satisfied :) | Read Full Review
1/25/2023 12:00:00 AM | Google
★★★★★ Phyllis Byers
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1/25/2023 12:00:00 AM | Google
★★★★★ Ashley Haws
| Read Full Review
1/24/2023 12:00:00 AM | Google
★★★★★ Michael Judd
Jennifer O was extremely helpful with my purchase of a Jeep Wrangler! | Read Full Review
1/22/2023 12:00:00 AM | Google
★★★★★ James Pittman
Whitney Palmer is our service advisor for our 2021 Jeep Compass and she is the best we have had while getting service at Al Serra in Grand Blanc! Whitney kept us up to date as we waited for our service in the dealership and they where very busy and running behind. She even ran our Jeep through the wash as it was pretty filthy from th | Read Full Review
1/22/2023 12:00:00 AM | Google
★★★★★ Steve Schurig
Ended much better than it started. I wasn't overly thrilled when I checked in at 710am that it might take a couple of hours to service the 15 minute recall for the tailgate of my Ram 1500 with a routine oil change planned after the recall service. This is why I made back to back appointments for both. To minimize my wait time. A BO | Read Full Review
1/22/2023 12:00:00 AM | Google
★★★★★ Joshua White
Bought my Ram here, have had every service performed on it at Al Serra. 2016 Ram with now 234,000 miles. Always great service. | Read Full Review
1/22/2023 12:00:00 AM | Google
★★★★★ ThePerspectiveman
| Read Full Review
1/22/2023 12:00:00 AM | Google
★★★★★ Dan Fairweather
Al Serra Service was able to see me the next day, while my former dealer did not have an appointment for two weeks. The service was completed ahead of schedule and below the estimated price. | Read Full Review
1/22/2023 12:00:00 AM | Google
★★★★★ Lulu J
Trey Edwards helped me purchase my Jeep and was extremely helpful. He answered all of my questions and didn’t make me feel pressured to purchase. He was prompt with all follow through and communicated better than any salesperson I have worked with. He made sure that I was completely happy with my Jeep. | Read Full Review
1/21/2023 12:00:00 AM | Google
★★★★★ Megan Mitchell
Excellent car buying experience! Our salesman was straight forward and a pleasure to work with. He worked hard to make sure I got the best deal for my trade in and that I got a good package of warranties with my new car. I would definitely recommend Al Serra! | Read Full Review
1/21/2023 12:00:00 AM | Google
★★★★★ Mary Hennessy
Sean was a wonderful sales person made everything easy. | Read Full Review
1/20/2023 12:00:00 AM | Google
★★★★★ Kristina Ritchey
Whitney was awesome! Quick and easy service, thank you! | Read Full Review
1/20/2023 12:00:00 AM | Google
★★★★★ Nicholas Eldridge
Customer service unmatched. | Read Full Review
1/20/2023 12:00:00 AM | Google
★★★★★ Charlie Semaan
| Read Full Review
1/20/2023 12:00:00 AM | Google
★★★★★ Martin Norton
| Read Full Review
1/20/2023 12:00:00 AM | Google
★★★★★ James Shuttleworth
I had a number of local body shops that could have done the work I needed, but I chose Al Serra because they have amazing customer service and do great work! | Read Full Review
1/19/2023 12:00:00 AM | Google
★★★★★ Fonda Jackson
Trey Edwards was my sales professional. From the time I walked in the door he gave me professional service. He answered all my questions and was very courteous. He made it a point to connect with me on a personal level so he could meet my needs on my new Dodge Ram. | Read Full Review
1/19/2023 12:00:00 AM | Google
★★★★★ Mamalilah The Beloved
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1/19/2023 12:00:00 AM | Google
★★★★★ Andrea Towner
| Read Full Review
1/18/2023 12:00:00 AM | Google
★★★★★ Jason Randolph
Had my 2019 Ram 3500 Y78 high pressure fuel pump recall done on 1/18/23. They got it done in one day and everything looks great. | Read Full Review
1/18/2023 12:00:00 AM | Google
★★★★★ Dennis Spence
I had an excellent experience thank you all in the service and parts. | Read Full Review
1/17/2023 12:00:00 AM | Google
★★★★★ Judy Csapo
Service person was very friendly and knowledgeable. Satisfied with entire experience | Read Full Review
1/17/2023 12:00:00 AM | Google
★★★★★ Leith M
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1/17/2023 12:00:00 AM | Google
★★★★★ Jim Blackwell
| Read Full Review
1/13/2023 12:00:00 AM | Google
★★★★★ ERIC HARVEY
Howard and Jeep did a great job on my service. Finished before the estimated time. I received a courtesy ride home and back to the dealership. VIP SERVICE!!! Thanks Guy's keep up the great work ?? | Read Full Review
1/13/2023 12:00:00 AM | Google
★★★★★ John Morgan
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1/13/2023 12:00:00 AM | Google
★★★★★ Jen S
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1/13/2023 12:00:00 AM | Google
★★★★★ Emily White
Friendly and fast! | Read Full Review
1/13/2023 12:00:00 AM | Google
★★★★★ xCookieNationx
The best experience I’ve had while purchasing a vehicle. | Read Full Review
1/12/2023 12:00:00 AM | Google
★★★★★ Lee Schoonover
| Read Full Review
1/12/2023 12:00:00 AM | Google
★★★★★ GhettoFlintKID PopiJr
Wonderful service; wouldn’t pass up service here if I lived 1hr away! Deion was a great help and a comfort while waiting that he could handle everything brought to his attention! Hats off! Highly recommended candidate! | Read Full Review
1/12/2023 12:00:00 AM | Google
★★★★★ Julie Hunter
The words of communication got a little crossed at first, but once the ball got rolling everything worked out wonderfully. Our vehicle looks brand new again! | Read Full Review
1/12/2023 12:00:00 AM | Google
★★★★★ Diane
Thank You To Russell & Cole From Jeep Service For Going The Extra Mile For Me,They Did An Excellent Job,Very Patient.Thanks To The Service Peope Who Worked On My Jeep.Thanks To Enterprise,Easy Care,Chrysler.I Would Recommend Jeep Service,Cole & Russell Very Highly, I Appreciate Everything You Done For Me.Five Star. | Read Full Review
1/11/2023 12:00:00 AM | Google
★★★★★ Dave Lauinger
| Read Full Review
1/11/2023 12:00:00 AM | Google
★★★★★ Frank Moore
Michele Vaughan provide super fast service, brought finished vehicle into the lane, minimizing my walk (I am on crutches, so I appreciate that.) | Read Full Review
1/11/2023 12:00:00 AM | Google
★★★★★ Wally Olson Jr
| Read Full Review
1/11/2023 12:00:00 AM | Google
★★★★★ Shannon McCafferty
Wonderful service department. Fast service | Read Full Review
1/11/2023 12:00:00 AM | Google
★★★★★ Larry Bennett
Timely and professional Checked in and completed grease job /oil change in less then 1 hour | Read Full Review
1/10/2023 12:00:00 AM | Google
★★★★★ Steven Fish
I had appointment for an oil change and tire rotation. Everything went well. They completed the service faster than I expected. Howard Taylorwas a pleasure to work with. | Read Full Review
1/9/2023 12:00:00 AM | Google
★★★★★ Dennis Gauthier
Took my 2007 PT Cruiser in for electrical problems, i.e., battery going dead due to excessive current drain when vehicle was off, interior lights wouldn’t come on when doors open, doors wouldn’t lock or unlock when using the key fob, no fuse message in cluster, but vehicle would start and run if the battery was charged. First they wa | Read Full Review
1/9/2023 12:00:00 AM | Google
★★★★★ Tina Lewis
| Read Full Review
1/7/2023 12:00:00 AM | Google
★★★★★ Gary Hagadorn
I purchased a new Grand Cherokee last month from Adam at Al Serra CDJ. He answered all my questions and was very helpful in setting up my android phone for use in the car. Adam was very personable and made me feel comfortable in the buying process. | Read Full Review
1/7/2023 12:00:00 AM | Google
★★★★★ Brian Hugo
Trey Edwards worked very hard for me. He did it during the holidays and I appreciate it. I had a time limit for a discount and he made it happen. I’ll go back to Trey for my next Ram. | Read Full Review
1/7/2023 12:00:00 AM | Google
★★★★★ Jordan Syrowik
I have owned over 20 vehicles in my life and Erik Faulkner from Al Serra is the best (yes, the best) salesman I have ever worked with. No pressure, just helpful all the way around. | Read Full Review
1/7/2023 12:00:00 AM | Google
★★★★★ Cary Vernier
Whitney did an excellent job with communications & scheduling to have our Grand Cherokee serviced - with 5 services performed in under 4 hours! | Read Full Review
1/6/2023 12:00:00 AM | Google
★★★★★ Ethan Knight
| Read Full Review
1/6/2023 12:00:00 AM | Google
★★★★★ K W
It was a great experience over there for me. The Sales Consultant there was really helpful with everything I've asked for and more. | Read Full Review
1/5/2023 12:00:00 AM | Google
★★★★★ Morgan
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1/5/2023 12:00:00 AM | Google
★★★★★ Claudia Mastromatteo
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1/5/2023 12:00:00 AM | Google
★★★★★ Jennifer McKinnon
| Read Full Review
1/4/2023 12:00:00 AM | Google
★★★★★ Rylee
Best place to buy your car / get it fixed! Awesome staff. | Read Full Review
1/4/2023 12:00:00 AM | Google
★★★★★ scott breslin
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1/3/2023 12:00:00 AM | Google
★★★★★ Isabella Cull
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1/3/2023 12:00:00 AM | Google
★★★★★ Darrell Gillespie
In and out QUICK | Read Full Review
1/3/2023 12:00:00 AM | Google
★★★★★ Tony Lauzon
They were polite, courteous and professional- The service’s rendered was done accurately and quick - Very well satisfied | Read Full Review
1/3/2023 12:00:00 AM | Google
★★★★★ Tiffany Shier
| Read Full Review
1/3/2023 12:00:00 AM | Google
★★★★★ Kenneth Norden
Excellent customer service and focus on my needs. Very personable and knowledgeable. Nick H. salesperson there was very nice to deal with. | Read Full Review
1/3/2023 12:00:00 AM | Google
★★★★★ Chris Mark
Randy is the most helpful, kindest and thorough JEEP salesperson I have ever worked with- and I have had JEEPS for over 12 years. He cares about the product,his customers, the paperwork and making the experience seamless. The BEST Jeep employee ever. He deserves Employee of the Year for sure. Best, Christine Mark | Read Full Review
1/2/2023 12:00:00 AM | Google
★★★★★ Bob Prill
Kelly has been spot on for us!!! The team there has done everything to make our purchase and transition not only as fast as possible, but as simple as possible!! We live almost 2 hrs away, and they have everything ready and laid out so there isn’t any hidden issues. | Read Full Review
1/2/2023 12:00:00 AM | Google
★★★★★ Barbara Spence
Thank you for everything Al Serra is the best dealership in town. | Read Full Review
12/31/2022 12:00:00 AM | Google
★★★★★ Leslea Cunningham
Whitney Palmer went above and beyond to get me my tire. I would highly recommend her to have your vehicle serviced. She was professional, respectful and friendly | Read Full Review
12/31/2022 12:00:00 AM | Google
★★★★★ Beth Simsack
Howard Taylor was great! Easy to work with and got the job done quickly. I could not be happier with my service and will be returning. | Read Full Review
12/31/2022 12:00:00 AM | Google
★★★★★ Jim O'Dea
| Read Full Review
12/31/2022 12:00:00 AM | Google
★★★★★ Rondy Moore
My salesman was excellent .. very Friendly . | Read Full Review
12/30/2022 12:00:00 AM | Google
★★★★★ Heather Wegher
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12/30/2022 12:00:00 AM | Google
★★★★★ Jeff Warner
Service was expected | Read Full Review
12/30/2022 12:00:00 AM | Google
★★★★★ Megan VanVliet
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12/30/2022 12:00:00 AM | Google
★★★★★ Akram Hijazzi
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12/30/2022 12:00:00 AM | Google
★★★★★ Terry DeKoninck
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12/30/2022 12:00:00 AM | Google
★★★★★ Margaret Lesage
Russel provided excellent service and the two different drivers that drove me home and picked me up were friendly and punctual. | Read Full Review
12/29/2022 12:00:00 AM | Google
★★★★★ Ty Hunter
Night time drop off, took the time to listen and met my needs, offered suggestions but didn't force the issues. Overall great experience. | Read Full Review
12/29/2022 12:00:00 AM | Google
★★★★★ Robert Devary
| Read Full Review
12/28/2022 12:00:00 AM | Google
★★★★★ Corey Connors
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12/28/2022 12:00:00 AM | Google
★★★★★ Greg Sunman
He doose good to get it dids. | Read Full Review
12/28/2022 12:00:00 AM | Google
★★★★★ Willie Ray
Super fast repair and great communication from the service department. | Read Full Review
12/28/2022 12:00:00 AM | Google
★★★★★ jimmie fal
Great service and very fast | Read Full Review
12/28/2022 12:00:00 AM | Google
★★★★★ Cory Sturgess
| Read Full Review
12/26/2022 12:00:00 AM | Google
★★★★★ David Mortellaro
Service was done promptly and check in/check out was quite efficient. | Read Full Review
12/23/2022 12:00:00 AM | Google
★★★★★ justin lucik
I worked with Adam G from Al Serra in Grand Blanc. He was very professional and kind. I would definitely recommend Adam and his services to anyone. From start to finish, his process was smooth and efficient. | Read Full Review
12/23/2022 12:00:00 AM | Google
★★★★★ jesse scotti
I came in early for my appointment for an oil change and tire rotation. Service department was more than accommodating. They made it quick, and easy. Great experience. | Read Full Review
12/23/2022 12:00:00 AM | Google
★★★★★ michael mlinarich
Appointment was set for 2:20pm. I arrived at 2:17pm. Service advisor was excellent. Coffee machine is great. Drove out at 3:49pm. Oil change and tire rotation. Not bad! See you in 6thousand miles | Read Full Review
12/22/2022 12:00:00 AM | Google
★★★★★ Taylor McHan
| Read Full Review
12/22/2022 12:00:00 AM | Google
★★★★★ Dena Niebauer
Logan Niebauer was a great salesperso.. Had a great experience ... | Read Full Review
12/22/2022 12:00:00 AM | Google
★★★★★ Bryce Dubrulle
| Read Full Review
12/22/2022 12:00:00 AM | Google
★★★★★ Leslea Cunningham
Whitney Palmer was excellent to work with regarding getting me a tire. I would highly recommend her to have your vehicle serviced. She was professional, respectful and friendly | Read Full Review
12/21/2022 12:00:00 AM | Google
★★★★★ Mark Kersey
Deon Miller is a customer service representative in the service department within the Chrysler product lines at the Al Serra Auto complex in Grand Blanc. He is one of the most efficient individuals I have encountered within the service industry. When you need your Chrysler Corporation product serviced ask for Deon. He is very respect | Read Full Review
12/21/2022 12:00:00 AM | Google
★★★★★ Henry Sugden
| Read Full Review
12/21/2022 12:00:00 AM | Google
★★★★★ Al Cackowski
Why does it take an hour for an oil change? | Read Full Review
12/21/2022 12:00:00 AM | Google
★★★★★ Jeannette Brunetti
So easy and efficient- Austin was great and very professional. I would recommend him to anyone looking to purchase a vehicle | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Eric Andreychuk
Randy got me into a great Jeep on the first test drive! I even got some add ons to keep my Jeep looking great and protected throughout my lease. Thanks! | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Mark Woods
Service completed quickly! | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Jessica Hooker
| Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Courtney Larkin
My experience with Greg was wonderful!! He was very efficient and diligent in taking care of me when I was there!! I would absolutely recommend him to any family member that gets an oil change with Al Serra CDJR!!! | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Kristin Schumacher
They took great care of my vehicle! | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Sarah Jean
Whitney Palmer is very professional and caring. I’m so very thankful she was my advisor!! She went above and beyond to assist me in every way possible and I can’t begin to thank her enough! An absolute blessing! You are nothing short of amazing! Merry Christmas Lady, I hope you and your family enjoy the ornaments! Thanks again! | Read Full Review
12/17/2022 12:00:00 AM | Google
★★★★★ Craig Terryah
If you want my honest opinion you'll have to call me. | Read Full Review
12/16/2022 12:00:00 AM | Google
★★★★★ Tim Weeks
Al Serra is a great place to receive fast, friendly, and honest service. | Read Full Review
12/15/2022 12:00:00 AM | Google
★★★★★ Anthony Kenway
Very happy with my experience going through their body shop. Wont take my vehicles anywhere else now. | Read Full Review
12/15/2022 12:00:00 AM | Google
★★★★★ Michael Cannazzaro
Deon Miller was excellent. I had my Jeep into LaFontain/Fenton for the same reasons and it sat for two days without even being looked. With Al Serra's Deon Miller, initial service was completed within four hours, the required part ordered and then installed within two weeks. Thank you Deon and your whole service Dept. As someone once | Read Full Review
12/15/2022 12:00:00 AM | Google
★★★★★ Alex K
Not the first disappointing and costly trip here. Unreliable, lacking loyalty. My vehicle oil filter housing was cracked when overtightened during regular maintenance completed by them and they will not fix their mistake and sent me on my way with a large oil leak caused by them. You’ll have better customer care at any other establis | Read Full Review
12/15/2022 12:00:00 AM | Google
★★★★★ Steven Moore
Had oil change service completed, replaced faulty tire stem system, and installed the recall emblem to steering wheel, actually was scheduled to replace next week, very pleased to have completed all in one appointment | Read Full Review
12/13/2022 12:00:00 AM | Google
★★★★★ T K
| Read Full Review
12/12/2022 12:00:00 AM | Google
★★★★★ Krys Newcom
| Read Full Review
12/12/2022 12:00:00 AM | Google
★★★★★ Kristyn C
Such a great experience. Wonderful communication and quick quality work. Will be back for all service needed. | Read Full Review
12/12/2022 12:00:00 AM | Google
★★★★★ J Assassin
Great service experience. I was able to schedule an appt quick and easy. The dealer was ready for me when I arrived. Quick turnaround and great communication. Thx! | Read Full Review
12/12/2022 12:00:00 AM | Google
★★★★★ Johanna Green
| Read Full Review
12/12/2022 12:00:00 AM | Google
★★★★★ Jorgina Rubin
12.12.2022 After my insurance recommend repair shop could not locate parts, Al Serra was able to complete my request. As usual the service was fast, Fred and other staff were professional and pleasant!! 2020: The whole staff was very attentive to my calls and concerns!! Howard was my rep, answering all my questions, giving me the | Read Full Review
12/11/2022 12:00:00 AM | Google
★★★★★ Ronald Hart
Truck was at the facility for over 2 weeks. Now is running worse than it did when I dropped it off. | Read Full Review
12/11/2022 12:00:00 AM | Google
★★★★★ Leslea Cunningham
Whitney Palmer was excellent to work with regarding 2 times had a nail in my tire. I would highly recommend this place to have your vehicle serviced. Everyone went above and beyond to help | Read Full Review
12/10/2022 12:00:00 AM | Google
★★★★★ richard hilliard
| Read Full Review
12/9/2022 12:00:00 AM | Google
★★★★★ Kevin Ritter
Very friendly. No pressure. Strives to make sure you get the vehicle that best fits your needs and finances. | Read Full Review
12/9/2022 12:00:00 AM | Google
★★★★★ Rick Knight
Fantastic service | Read Full Review
12/9/2022 12:00:00 AM | Google
★★★★★ Matthew Hoffdal
| Read Full Review
12/8/2022 12:00:00 AM | Google
★★★★★ Austin Mosby
JJ Chatmon Is really good at what he does and WANTS TO HELP. I’d recommend him to anyone! | Read Full Review
12/7/2022 12:00:00 AM | Google
★★★★★ Brenda Glasschild
I had a great experience buying a used auto from Al Serra’s. My sales agent, Jason was fast and efficient. He assessed our needs and found the right auto for us within our budget. I highly recommend him. | Read Full Review
12/7/2022 12:00:00 AM | Google
★★★★★ raylinm88 king
Likely satisfied I think they could had been more detailed about things that’s needed for your car | Read Full Review
12/5/2022 12:00:00 AM | Google
★★★★★ Michelle Hughes
I can not say enough how wonderful Al Serra was to me. I was in desperate need of a car and Carl Berkey was amazing. He had me in a new car in 24 hours. Thank you so much!! | Read Full Review
12/3/2022 12:00:00 AM | Google
★★★★★ Lisa Mouser
Kept up on what was going on with my vehicle. | Read Full Review
12/3/2022 12:00:00 AM | Google
★★★★★ Heather Barette
Thank you Anthony for all your help today! Great service! | Read Full Review
12/1/2022 12:00:00 AM | Google
★★★★★ Bob Greig
Friendly, well organized. | Read Full Review
11/30/2022 12:00:00 AM | Google
★★★★★ Elise Gruner
| Read Full Review
11/30/2022 12:00:00 AM | Google
★★★★★ Edward Stanbury
Fixed the truck in a reasonable time frame! Employees were professional and courteous! | Read Full Review
11/30/2022 12:00:00 AM | Google
★★★★★ Dave Ax
Not happy talking to service scheduler who didn't know what was necessary to change ram headlight lens. Couldn't change lens after a 10+ day wait to even get appointment. | Read Full Review
11/30/2022 12:00:00 AM | Google
★★★★★ Eduardo Dozier
I had my 2021 Ram 3500 6.7L Cummins in AL SERRA CDJR from 31 OCT 2022 TO 16 NOV 2022. While my truck was in the shop it had an flex plate and EGR cooler replaced. I picked my truck up and paid my portion of the bill in full. Upon returning back home to Florida; on the 19th of November Saturday, I had smoke coming from my engine/sides | Read Full Review
11/30/2022 12:00:00 AM | Google
★★★★★ tekila dozier
After my 3500 Dodge Ram was in the shop to have the EGR system repaired for 3 weeks partly on the warranty company the other on the service department. Minds you I'm there from Florida pick it up for it to start Smoking from the engine the next day, we take it to the shop in Florida and they find the EGR clamp were installed incorrec | Read Full Review
11/30/2022 12:00:00 AM | Google
★★★★★ Melissa Foster
Adam was wonderful! He found just what we wanted, got us a lower price, and had us signed and out the door in no time! | Read Full Review
11/29/2022 12:00:00 AM | Google
★★★★★ Aaron Langevin
| Read Full Review
11/28/2022 12:00:00 AM | Google
★★★★★ CHESSIE 4062-FJR
Everything was done professionally and correctly. | Read Full Review
11/28/2022 12:00:00 AM | Google
★★★★★ Soap Soap
Outstanding service | Read Full Review
11/28/2022 12:00:00 AM | Google
★★★★★ Feleca Magee
I went to have my key fob replaced and the staff was great and the service was quick. I was sad to discover that I could have ordered one online instead of paying &300.00 | Read Full Review
11/28/2022 12:00:00 AM | Google
★★★★★ Bernard Shuman
I purchased my 2012 Chrysler 300 at AL Serra several years ago. Since that time, your service department have always been very cordial, informative, and professional. My most recent service visit was no exception. I would like to give special mention to Mr. Deon Miller. He represents your business with the utmost professionalism, cou | Read Full Review
11/23/2022 12:00:00 AM | Google
★★★★★ A J
| Read Full Review
11/23/2022 12:00:00 AM | Google
★★★★★ Michael Newman
| Read Full Review
11/22/2022 12:00:00 AM | Google
★★★★★ Courtney R
Great and fast service | Read Full Review
11/22/2022 12:00:00 AM | Google
★★★★★ Sylvia Franklin
Deon was very professional and helpful | Read Full Review
11/22/2022 12:00:00 AM | Google
★★★★★ Larry Arrol
Reasonable prices and excellent work! | Read Full Review
11/22/2022 12:00:00 AM | Google
★★★★★ Destiny Criswell
Oil change & tire rotation is always quick and as expected with an appointment. Making an appointment for service was far from the same experience. I made a service appointment for a service transmission light that randomly turns on / off on my 2021 Jeep grand Cherokee L. They scanned for the code right when I dropped it off and didn | Read Full Review
11/22/2022 12:00:00 AM | Google
★★★★★ Michael Rhodes
I needed extensive work done on the rear of the vehicle, the guys in service were able to repair everything. Thanks. | Read Full Review
11/20/2022 12:00:00 AM | Google
★★★★★ Sean Mclone
Michele was very curtious. Kept me informed on my Ram. Dropped it of on Thursday and they had it done on Saturday. Originally saying it would be Wednesday. Before they would be able to look at it. | Read Full Review
11/20/2022 12:00:00 AM | Google
★★★★★ Jamie Dunn
Wonderful service! Best dealer service I’ve ever had. Thank you for making this experience painless | Read Full Review
11/17/2022 12:00:00 AM | Google
★★★★★ Tujuana Jenkins
| Read Full Review
11/17/2022 12:00:00 AM | Google
★★★★★ Johnny Earnest
| Read Full Review
11/17/2022 12:00:00 AM | Google
★★★★★ Douglas O'Brien
| Read Full Review
11/17/2022 12:00:00 AM | Google
★★★★★ Rick Roteman
The service I received at Al Serra Chrysler Dodge Ram Jeep was done faster then expected and fast then they quoted. Price of service was reasonable. The only problem I had was when I left after the service. I had a little trouble locating my vehicle where they told me it was locate. It appears they ran it through the car wash and | Read Full Review
11/17/2022 12:00:00 AM | Google
★★★★★ Michelle Whiteside
This was the best service experience I’ve ever had! Whitney was so helpful and kind! | Read Full Review
11/14/2022 12:00:00 AM | Google
★★★★★ Basketball dad (Larryflint810)
Fast and great customer service. | Read Full Review
11/13/2022 12:00:00 AM | Google
★★★★★ Breanna Hurley
| Read Full Review
11/13/2022 12:00:00 AM | Google
★★★★★ Bobby Utah
| Read Full Review
11/12/2022 12:00:00 AM | Google
★★★★★ Zachary McClure
Customer service agent Fred Wallace was helpful and professional. So for my Jeep Compass agrees with the Tech, Randy Stickler, as he performs well. Thank you to all involved in the repair. | Read Full Review
11/11/2022 12:00:00 AM | Google
★★★★★ Crystal Keahey
| Read Full Review
11/11/2022 12:00:00 AM | Google
★★★★★ Erolia Tuggle
Fred was excellent to work with | Read Full Review
11/11/2022 12:00:00 AM | Google
★★★★★ Andrea Regling
Excellent customer service. Kind, professional, compassionate, efficient, knowledgeable, never try to upsell me on things I don’t need or want. Greg Sunman is the best Service Advisor! He makes me feel like a person, not just another customer to get through the door. Dealership service centers get a bad reputation but Al Serra’s are | Read Full Review
11/11/2022 12:00:00 AM | Google
★★★★★ Bobbi Delay
Howard was very nice and made sure everything was taken care of. | Read Full Review
11/11/2022 12:00:00 AM | Google
★★★★★ Willie Vickers
Dropped my vehicle off this morning and picked it up at 2:30 this afternoon. The service was A1 as usual and I'm more than satisfied. Al Serra for life baby! | Read Full Review
11/8/2022 12:00:00 AM | Google
★★★★★ David Neph
he was very good | Read Full Review
11/8/2022 12:00:00 AM | Google
★★★★★ Jamil Hamadeh
Excellent service. Nick is very professional, and I have been working with him for a while now. I always and highly recommend him to friends and family | Read Full Review
11/8/2022 12:00:00 AM | Google
★★★★★ Bruce Lange
Quick check in and check out process | Read Full Review
11/8/2022 12:00:00 AM | Google
★★★★★ Molly varner
| Read Full Review
11/8/2022 12:00:00 AM | Google
★★★★★ Mike Hanschmann
was not happy | Read Full Review
11/8/2022 12:00:00 AM | Google
★★★★★ jeffrey Short
| Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ Bill Avenall
| Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ Valerie Standley
Friendly and professional service. | Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ Jason LaCelle
Fred was attentive. prompt, courteous, and thorough. I would definitely recommend going to Fred. | Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ David Parris
| Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ Bob Stanley
Couldn't be any better. Thanks very much Adam Garceau. I gave a top review for the Chrysler review too. You helped make the buying experience fast and easy. | Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ Amy Carroll
| Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ Jerry Nelson
Fred is a very nice and friendly service person. I always look for Fred if I need my vehicle taken care of. | Read Full Review
11/6/2022 12:00:00 AM | Google
★★★★★ Amanda Johnson
| Read Full Review
11/4/2022 12:00:00 AM | Google
★★★★★ jim willingham
| Read Full Review
11/4/2022 12:00:00 AM | Google
★★★★★ Jace Conley
Trey is fantastic. He will go above and beyond for his customer's. I’ve bought 4 vehicles from him and will continue to work him in the future. | Read Full Review
11/4/2022 12:00:00 AM | Google
★★★★★ Devon Lemay
| Read Full Review
11/4/2022 12:00:00 AM | Google
★★★★★ Connie Richards
Good service. Thanks for the ride. But please next time don't move my seat. | Read Full Review
11/4/2022 12:00:00 AM | Google
★★★★★ Nikki Waite
| Read Full Review
11/3/2022 12:00:00 AM | Google
★★★★★ Toni Detwiler
| Read Full Review
11/3/2022 12:00:00 AM | Google
★★★★★ Duncan Harper
Immediately greated at the door from a sales man. He listened to every detail of what I would like from a vehicle and took care of my situation in a professional and was whole heartedly with honesty | Read Full Review
11/2/2022 12:00:00 AM | Google
★★★★★ George Garrow
| Read Full Review
11/2/2022 12:00:00 AM | Google
★★★★★ Jeff Grove
| Read Full Review
11/2/2022 12:00:00 AM | Google
★★★★★ Marc Hurley
| Read Full Review
11/2/2022 12:00:00 AM | Google
★★★★★ Randall Lewis
Adam is the best, as always...we have bought or leased 14 vehicles from Adam in the last several years. He goes out of his way before, during, and after the sale to make it an easy and seamless experience. We wouldn't think of seeing anyone else when buying/leasing a vehicle. | Read Full Review
11/2/2022 12:00:00 AM | Google
★★★★★ Maria Klepach
Great business! | Read Full Review
11/2/2022 12:00:00 AM | Google
★★★★★ Matt Slogor
Nick Hittle was amazing he handled it every single thing to help us purchase our Wagoneer , I had to contact him the day after we got it home to help with a issue and he fixed it right away . We will definitely be back for future purchases. | Read Full Review
10/31/2022 12:00:00 AM | Google
★★★★★ Tom Schmid
I found the customer service at Al Sears outstanding. While the last service appointment was delayed, Russell went over and above and completed my service for no charge. In todays environment of blaming others for problems. He stood up and admitted the mistake. He didn’t have to comp me as just accepting accountability was more than | Read Full Review
10/31/2022 12:00:00 AM | Google
★★★★★ Lisa Malone
Chris Salter is the best! Our experience was excellent and professional! I highly recommend Chris he's not pushy and will find you the right vehicle. A+ to you Chris and the staff ! | Read Full Review
10/30/2022 12:00:00 AM | Google
★★★★★ Jena Schriner
Whitney was great to work with! Called me back within a very reasonable time, multiple times! Could answer all of my questions. Made my experience better. Give her a raise ?? | Read Full Review
10/30/2022 12:00:00 AM | Google
★★★★★ William Rich Jr
Austin was great full of knowledge and pleasure to work with making the jeep experience GREAT. Thanks Diana | Read Full Review
10/30/2022 12:00:00 AM | Google
★★★★★ Tremari Jones
| Read Full Review
10/30/2022 12:00:00 AM | Google
★★★★★ Rick Bushard
Whitney is very courteous and pleasant to work with. Thank you, Whitney! | Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ James Teeple
| Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ Joseph Nau
| Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ David Berger
Greg in the Jeep service department is probably the best service rep I’ve ever worked with for any of my cars at any dealership. Greg has been the lead guy for a 3rd party warranty claim, that has been riddled with supplier issues, and he’s handled it professionally and willingness to resolve the issues. He’s made a bad situation mo | Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ J Rose
Staff was friendly but service left oil all over my car and now I have two piles i have to clean up in my garage. | Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ Steven Fish
I had appointment for an oil change. Everything went well. About a thirty minute wait. Whitney Palmer was a pleasure to work with. | Read Full Review
10/26/2022 12:00:00 AM | Google
★★★★★ david fuller
| Read Full Review
10/25/2022 12:00:00 AM | Google
★★★★★ justin altom
| Read Full Review
10/25/2022 12:00:00 AM | Google
★★★★★ Bruce McNier
Al Serra service always does a quality and efficient job everything. I wouldn't go anywhere else, you can trust them to do their best! | Read Full Review
10/25/2022 12:00:00 AM | Google
★★★★★ Mustang
Great service. The work was done expertly and efficiently. Service advisor Deon kept me well informed. | Read Full Review
10/25/2022 12:00:00 AM | DealerRater
★★★★★ Douglas Ballard
Dealt with Carl. This was an excellent experience from start to finish. Very transparent transaction. | Read Full Review
10/24/2022 12:00:00 AM | Google
★★★★★ Ariel Givens
| Read Full Review
10/24/2022 12:00:00 AM | Google
★★★★★ William Eddy
Always great service at Al Serra Ram! | Read Full Review
10/24/2022 12:00:00 AM | Google
★★★★★ 3 Leo’s
Fred was very friendly and they were done in a timely manner. | Read Full Review
10/24/2022 12:00:00 AM | Google
★★★★★ Elaine Coney
I was out if state. I had an issue with getting gas into the tank. One of the Service advisors suggested to use a tool. I did so and was able to get gas into the tank. I will need to get a part for the Jeep to correct problem. | Read Full Review
10/23/2022 12:00:00 AM | Google
★★★★★ Shawn Simpkins
You can’t say anything bad about this place. Keep in mind nothing is perfect but they’re as close to perfect as you can get. Thanks, you guys always do an outstanding job. From replacing my suspension airbag to a regular old oil change | Read Full Review
10/21/2022 12:00:00 AM | Google
★★★★★ Eric Barach
EXCELLENT SERVICE, RESPONDS QUICKLY TO EMAILS, | Read Full Review
10/21/2022 12:00:00 AM | Google
★★★★★ Greg Hamilton
Great experience! | Read Full Review
10/19/2022 12:00:00 AM | Google
★★★★★ werapol koolthong
| Read Full Review
10/18/2022 12:00:00 AM | Google
★★★★★ Veronica Prise
Had an oil change. Staff are always quick, friendly and efficient!! | Read Full Review
10/18/2022 12:00:00 AM | Google
★★★★★ Albert Brown
| Read Full Review
10/18/2022 12:00:00 AM | Google
★★★★★ PAM DOOLEY
Friendly and fast | Read Full Review
10/17/2022 12:00:00 AM | Google
★★★★★ Renae Titus
| Read Full Review
10/17/2022 12:00:00 AM | Google
★★★★★ Custodes Dan
I don’t understand why I had to schedule an appointment. My vehicle wasn’t even looked at for a week after my appointment, while I was paying for a rental. | Read Full Review
10/17/2022 12:00:00 AM | Google
★★★★★ CJ Schultz
| Read Full Review
10/16/2022 12:00:00 AM | Google
★★★★★ Daniel Martin
Al Serra's Jeep service has consistently provided excellent and professional services when I need them. It's a primary reason I continue to trust the Al Serra team for my automotive needs. | Read Full Review
10/14/2022 12:00:00 AM | Google
★★★★★ Heidi Ross
| Read Full Review
10/14/2022 12:00:00 AM | Google
★★★★★ Al Jones
Toby was very professional and helpful. He answered all of my questions. | Read Full Review
10/14/2022 12:00:00 AM | Google
★★★★★ Witcher_Helms
Tom was very nice and cooperative! | Read Full Review
10/14/2022 12:00:00 AM | Google
★★★★★ Donald Stevens
Prompt service, friendly staff and reasonable rates. | Read Full Review
10/14/2022 12:00:00 AM | Google
★★★★★ Joanne Keller
On time, very friendly, reasonably priced! | Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Christine Powell
| Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Ashley Boltjes
| Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Holly Spence
| Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Renee Jones
Explained services completely. | Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Ted Grabenhorst
| Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ Devon Meyer
| Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ jeff martin
| Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ Nathaniel McQueen III
| Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ Todd O`Dell
| Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ Russ Spencer
I received outstanding service from Erik Faulkner when 3 years ago I leased a 2020 Grand Cherokee. I just terminated that lease and Erik helped me replace it with a 2023 Grand Cherokee. Once again I received outstanding service from him. | Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ Dorothy Sample
| Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ Cody Sonnenberg
| Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ Jeanette Nelson
Great buying experience. Erik made sure I got the exact car I was looking for and made sure I was familiar with all the features on my new vehicle. He was helpful and professional. Made the whole process easy. Definitely would recommend buying from him | Read Full Review
10/11/2022 12:00:00 AM | Google
★★★★★ Antonio Davie
| Read Full Review
10/10/2022 12:00:00 AM | Google
★★★★★ Jesica White
| Read Full Review
10/10/2022 12:00:00 AM | Google
★★★★★ Mahl Moorer
| Read Full Review
10/9/2022 12:00:00 AM | Google
★★★★★ Angela Jozwiak
Trey Edwards has been My salesman for my past lease vehicle, 2 years ago and for my recent vehicle purchase. He was great to work with. Thanks Trey. | Read Full Review
10/9/2022 12:00:00 AM | Google
★★★★★ TandC 11
| Read Full Review
10/9/2022 12:00:00 AM | Google
★★★★★ JohnJay529
Great staff, helpful & friendly ???? | Read Full Review
10/8/2022 12:00:00 AM | Google
★★★★★ Kevin Wier
Can't thank JJ Chatmon II enough. He greeted me at the door upon arrival and helped me with my trade-in and also got me into a newer vehicle in less than 3 hours. This is the place to go of you want to get treated properly . 5 star dealership that will get my return business . Thank you Al Serra . | Read Full Review
10/8/2022 12:00:00 AM | Google
★★★★★ Jerri Gilbert
| Read Full Review
10/8/2022 12:00:00 AM | Google
★★★★★ Dad Wea
Brooke Henderson was great and helped us purchase a vehicle with little to no stress. Friendly and expert knowledge. | Read Full Review
10/8/2022 12:00:00 AM | Google
★★★★★ Douglas Weatherly
Fifth trip for same issue, with gas at over 4$ / gallon this is getting old | Read Full Review
10/8/2022 12:00:00 AM | Google
★★★★★ Dan Jones
Quick and efficient. | Read Full Review
10/7/2022 12:00:00 AM | Google
★★★★★ Steven Fish
I had appointment for an oil change. Everything went well. About a thirty minute wait. | Read Full Review
10/7/2022 12:00:00 AM | Google
★★★★★ Ashley Mireles
| Read Full Review
10/7/2022 12:00:00 AM | Google
★★★★★ Bryan Thompson
Fast service and prompt response. Love the fact that they text you and update you on your service. | Read Full Review
10/7/2022 12:00:00 AM | Google
★★★★★ Rose Dibert
Husband and I went here around quarter to five and no sign of parts? Hours show that you close at six, and get this? Hours were updated on Google three weeks ago!!!!! ?????? What the heck is this? | Read Full Review
10/7/2022 12:00:00 AM | Google
★★★★★ doe536885
Terrible work, poor excuses, long wait times, dishonest...the list goes on. Buyer beware when it comes to Service Dept. | Read Full Review
10/6/2022 12:00:00 AM | DealerRater
★★★★★ Shonteara Greene
| Read Full Review
10/4/2022 12:00:00 AM | Google
★★★★★ Darlene Leiendecker
Excellent service! | Read Full Review
10/4/2022 12:00:00 AM | Google
★★★★★ Mark Salsgiver
| Read Full Review
10/4/2022 12:00:00 AM | Google
★★★★★ dennis coles
I was quoted a price for oil change and rotation, but when it was time 2 pay I was told a lugnut wouldn't go back on? No notice of this during the hour and a half wait" price went from $52 to $67 | Read Full Review
10/4/2022 12:00:00 AM | Google
★★★★★ Deborah Kayga
| Read Full Review
10/3/2022 12:00:00 AM | Google
★★★★★ Michael Cashman
| Read Full Review
10/3/2022 12:00:00 AM | Google
★★★★★ Tom Schmid
| Read Full Review
10/3/2022 12:00:00 AM | Google
★★★★★ dennis coles
I was quoted a price for oil change and rotation, but when it was time 2 pay I was told a lugnut wouldn't go back on? No notice of this during the hour and a half wait" | Read Full Review
10/3/2022 12:00:00 AM | Google
★★★★★ Tevfik Nas
Excellent. Very pleasant. | Read Full Review
10/2/2022 12:00:00 AM | Google
★★★★★ Kelso
| Read Full Review
10/1/2022 12:00:00 AM | Google
★★★★★ Michelle Palmer
| Read Full Review
9/29/2022 12:00:00 AM | Google
★★★★★ Mandy
| Read Full Review
9/29/2022 12:00:00 AM | Google
★★★★★ Becky Nelson
Very nice and friendly | Read Full Review
9/29/2022 12:00:00 AM | Google
★★★★★ Steve DeHart
| Read Full Review
9/29/2022 12:00:00 AM | Google
★★★★★ Margaret Lawrence
The service is always great and everyone is so friendly! | Read Full Review
9/28/2022 12:00:00 AM | Google
★★★★★ Janet Graham
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9/28/2022 12:00:00 AM | Google
★★★★★ tony salsa
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9/28/2022 12:00:00 AM | Google
★★★★★ Debbie T
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9/28/2022 12:00:00 AM | Google
★★★★★ Robert Vieu
Great experience and service | Read Full Review
9/28/2022 12:00:00 AM | Google
★★★★★ Mike Jones
Randy is a true example of a Sales advisor that cares for his clients! | Read Full Review
9/27/2022 12:00:00 AM | Google
★★★★★ dkpoulos
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9/27/2022 12:00:00 AM | Google
★★★★★ Ali Omar
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9/27/2022 12:00:00 AM | Google
★★★★★ Chay Ydeer
Drew was amazing! Attentive, not overly pushy, forth right and honest throughout the whole experience. Made car buying something easy and far less stressful then I've experienced in the past. | Read Full Review
9/27/2022 12:00:00 AM | Google
★★★★★ Chris Fisher
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9/27/2022 12:00:00 AM | Google
★★★★★ Mackinley (M)
Greg was great! Got me in and out with what I needed and went above and beyond to make sure I was satisfied!! | Read Full Review
9/27/2022 12:00:00 AM | Google
★★★★★ Gwendolyn Banyard
Technician was great. Took great care of me arrived early was able to service my automobile and get me on my way in a timely manner. Very polite and personable. | Read Full Review
9/27/2022 12:00:00 AM | Google
★★★★★ Ms Andrea
I was in and out so quick, thanks guys | Read Full Review
9/27/2022 12:00:00 AM | Google