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Al Serra Chrysler Dodge Jeep Ram

Al Serra Chrysler Dodge Jeep Ram

★★★★★(1072)read reviews
6185 S Saginaw St, Grand Blanc, MI 48439
(877) 681-4221 Ask About Our Service Specials!

Service Hours

Mon: 06:45 am - 05:00 pmTues: 06:45 am - 05:00 pmWed: 06:45 am - 05:00 pmThur: 06:45 am - 05:00 pmFri: 06:45 am - 05:00 pmSat: 06:45 am - 03:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

tire wear chart

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Al Serra Chrysler Dodge Jeep Ram

Al Serra Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • Ask About Service Contracts
  • Certified Technicians
  • Free Estimates

Call (877) 681-4221 today to schedule your next appointment.

Our technicians at Al Serra Chrysler Dodge Jeep Ram are ready to help you!
Business Link Logo

Al Serra Chrysler Dodge Jeep Ram is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Al Serra Chrysler Dodge Jeep Ram today at (877) 681-4221 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Robert Hieb
    | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Shanna Kinne
    | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ David Palmer
    Excellent service Russell took fantastic care of me due to the fact I live over 150 miles away since I retired. Got my vehicle right in and did a great job always have had wonderful service. | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Stephen Hays
    Great service writer. All repairs done and ahead of estimated times. | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ ???
    | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Kathleen Kirby
    They don’t do rental cars. And if you get lucky enough to get one, it’s a junk of a car. I have a new Jeep grand Cherokee L. They don’t ever let me be a waiter for recalls. They always take days. If you’re lucky enough for them to shuttle you across the street to get a rental, your amount you can spend gets you in a non comparable va | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Ebony Dennis
    I really like AL Serra, but when I got my car back today it still makes the same noise...gotta go back tomorrow | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Donna Little
    I bought a car off you really loved used as is no warranty but it plain to see the cars a lemon to many mechanical problems should've been checked over before placing new tires on putting it up for sale will not be back for another car.None of your used cars get oil changed all the oil in them is dirty oil. | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Scott Peffer
    | Read Full Review
    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Dewane Petzold
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    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Reginald Sandy
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    7/22/2024 12:00:00 AM | Google
  • ★★★★★ Connie Fishtahler
    Great service. Quick oil change and tire rotation. | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Nancy Kirk
    Erik had so much patience with me trying to make a decision on what vehicle I wanted. That’s why I never went into sales… He’s a great asset to the Al Serra Team! I highly recommend him | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Rich Wilcox
    Trey was awesome! He walked us through the process step by step. He was very thorough in his explanations. He made the whole process comfortable and enjoyable. We will definitely be returning to him for our next purchase. | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Tammy North
    I was very disappointed with nobody catching the back door was bad bubbled up with paint. I am hoping they replace the back door. I was also not very happy with all the over spray that was on everything when they put the the ResistAll on it. You think when you buy a $60,000 vehicle it would be very clean. I had to come home and wash | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Ronald Siegwald
    Everything was done at a timely manner with an done with professionalism | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ nicki abbey
    Phenomenal service! Done with friendliness and promptness! Thank you!! | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Matt McConnell
    Fred was great. Very helpful and knowledgeable. Got my car fixed and great time. | Read Full Review
    7/18/2024 12:00:00 AM | Google
  • ★★★★★ Henry Green
    | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Amy Marshall
    Russell @ Jeep service was very kind and professional. Quick, reliable service. | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Michael Wenzel
    Awesome place. Great customer service and they made it so easy. Erik Faulkner and team were great to work with and I would recommend anyone needing a vehicle to visit the Al Serra Auti Plaza in Grand Blanc. | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Sharon Goodrow
    I had my car into AL Sierra dealership today for a recall. Very friendly service and prompt attention. I had my car back in no time. Thank you ?? | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Fred George
    Got it fixed quickly. Everything went as planned. | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ JOANN CENO-SANDLIN
    My Jeep was fixed quickly. Howard in service kept me informed on the process. | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Sierra Patterson
    | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Rae Morton
    July 2024. Fred in The service Dept was great. He helped me with an ongoing window regulator issue that I'd had since the the beginning of my lease 3 years ago. I was just out of the 3 year manufacture warranty and he helped me get a fair price. It was very much appreciated. | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Soby Mcnoby
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    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Larry Bennett
    Timely and professional Checked in and completed as promised Price was acceptable. | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ John Fisher
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    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Nicole Sides
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    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Bella Smiley
    JJ was fast and helpful | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Kari Schweigert
    The service department not only got my van in before the scheduled appt but had it finished before then as well!! Extremely happy!! | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Bohlen
    Bradley was great! If you’re looking for a new vehicle I highly recommend making an appointment with him. He made everything very easy for me. He had several different vehicles ready for me to view when I arrived & was knowledgeable about each of them. | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Jackie Forsyth
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    7/11/2024 12:00:00 AM | Google
  • ★★★★★ J Bow
    Always friendly and fast service | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Caroline Landon
    I was going to write my poor customer service experience off to just another company that does not value my customer relationship. Then you sent a survey so here it goes. My communicated requests where ignored, my time was not valued, inner company communication non-existent, my car key was given to another customer (thank goodness I | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Kat
    The Dodge Ram Jeep service department is unprofessional. My grandson took his vehicle there last year to get an issue fixed long story short he had to go back 3 times after they told him the issue was fixed. Service manager Cole was rude when he attempted to resolve the solution as to why he paid thousands of dollars and the issue wa | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Tamara Taylor
    I had a very good experience at Al Serra Service department today. Fast and friendly service. Michelle was very nice. Thanks! | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Lori Max
    Tom Short is a great salesman.. bought a used Grand Cherokee couldn’t be happier with it.. it was a smooth, easy transaction. If you’re looking for a car give him a call. | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Nikole Williams
    The lady Michelle who helped me told me that my Dodge journey was in recall and I actually got my key fobs for free two of them. They were very helpful and she called me as soon as my car was done. I thank them so much for all their help | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Yetunde Ogunneye
    Poor customer service. Costly No interest of customer | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ A Flores
    Of course service is horrible. They can never get your car in even when you have an appt it still takes days. I would recommend finding a local auto mechanic for repairs and dealing with them. They are far more honest with pricing and timeline. | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Rebecca Williamson
    Howard was great at keeping me informed about my repair! | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Rhonda H
    I just bought a Jeep from David P, and let me tell you, this guy knocked it out of the park! Even though he’s a rookie in the car sales league, he handled my purchase like a seasoned pro. From the moment I stepped up to the plate, David pitched me the perfect deal. He made sure to cover all the bases, explaining every detail with th | Read Full Review
    7/8/2024 12:00:00 AM | Google
  • ★★★★★ Susan Potter
    Quick and efficient service! | Read Full Review
    7/7/2024 12:00:00 AM | Google
  • ★★★★★ Ryan Medina
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    7/7/2024 12:00:00 AM | Google
  • ★★★★★ Jim Cox
    Picked out a 2025 Dodge RAM BIG HORN with A 3.0 hurricane MOTOR The sales consultant, John Berry was very helpful, I think I received a very good deal | Read Full Review
    7/7/2024 12:00:00 AM | Google
  • ★★★★★ Mya Robinson
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    7/6/2024 12:00:00 AM | Google
  • ★★★★★ CINDY COMPAU
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    7/6/2024 12:00:00 AM | Google
  • ★★★★★ Robin Johnson
    Jared Denington was great! Traded my car in and the new one in 2 days ! Great service ! | Read Full Review
    7/5/2024 12:00:00 AM | Google
  • ★★★★★ Ang M
    My husband and I had a great experience with Lance. He was very personable, kind and knowledgeable, we felt like Lance truly cared about we were looking for and finding the best option for us. | Read Full Review
    7/5/2024 12:00:00 AM | Google
  • ★★★★★ Kayley Parris-Perez
    Appreciate the effort & time that was taken to get me approved! I love my new Jeep! | Read Full Review
    7/5/2024 12:00:00 AM | Google
  • ★★★★★ cody dean
    I dropped my ram 1500 off 6 months ago for a leak in the exhaust manifold and had a new one put on. It took months to get the new manifold. The new manifold is now leaking and you want to keep my truck for a week just to diagnose it. On top of that you want me to pay for my own rental why it sits in your lot. Just ridiculous how the | Read Full Review
    7/5/2024 12:00:00 AM | Google
  • ★★★★★ Big Jake1002
    Andreas sold me a used car that wasn't even safe or road worthy, my car didn't even pass a 172 point inspection. WISH I COULD GIVE ZERO STARS. ALSO MY TIRES WERE VERY BALD. I HATE THIS DEALERSHIP. THEY OFFERED ME $50 FOR NEW TIRES. THESE PEOPLE DO NOT CARE ABOUT YOU OR YOUR SAFETY. | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Kovalchik
    I'd give zero stars if I could. Bought a used vehicle here. Wasn't even road worthy. I want to see my 172 point inspection Because when I had my mechanic look at it I needed everything. He even told me where is the 172 point inspection sheet from them. Front control arms were blown and making loud crunching noises when you turn the v | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Peggy Ritter
    Slingerland's recommended us to the right place. Your service was perfect right from Michele to the Tech: Jordan for our wheel alignment. Very professional. | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Sheila Turner
    Very polite and caring very helpful took the the time to listen...this is my third SUV ,I brought,each sales person was helpful.. | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Lora Ziembo
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    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Lillian Taber
    Was clean, people very nice and helpful didn't mind explaining. | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Rob Cavenaugh
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    7/2/2024 12:00:00 AM | Google
  • ★★★★★ M Moten
    Service was good today | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Matt Schuett
    Great service. | Read Full Review
    6/29/2024 12:00:00 AM | Google
  • ★★★★★ Terry Goett
    Great service. Thanks to service writer Michele Vaughn | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ David Callen
    Great , friendly service. | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Jim Beauregard
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    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Becky Nelson
    I had a set appointment at 12:15 I arrived at 11:55. My Jeep was not finished with an oil change and tire rotation until 2 pm. Very disappointed this had never happened before. I will be going somewhere else in the future. The rep that waited on me was very nice and apologized he is the only one I would give 5 stars. | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Jacob Mejia
    So bad gonna cancel my warranty and just use my own mechanic | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Briana Wallen
    | Read Full Review
    6/27/2024 12:00:00 AM | Google
  • ★★★★★ Jim Purves
    Service was awesome, Fred was ready when I got there and got me in and out. Thank you, keep up the great customer service. | Read Full Review
    6/27/2024 12:00:00 AM | Google
  • ★★★★★ PM Rodgers
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    6/27/2024 12:00:00 AM | Google
  • ★★★★★ Roberta Angelo
    Everything was easy and the people there have excellent service skills. | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ Richard Bruno
    I can't be happier with alserra dodge service was very fast | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ meghan clark
    Steven was absolutely amazing. Very helpful and very kind. Thank you for all the help you guys did to make it such an easy smooth experience. | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Ed Madden
    Excellent repair | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ xKillaMonCeex
    Paige was my associate and she was great! Very professional and considerate. | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Laura Denzel
    Eric Faulkner is a great salesman. My daughter referred me to him because she uses him every time. Eric helped me get through my first time getting a leased car. He is very knowledgeable and patient. Even though it's a long process, I enjoyed it. | Read Full Review
    6/23/2024 12:00:00 AM | Google
  • ★★★★★ Glenda DeMasellis
    Russell was friendly and professional. | Read Full Review
    6/23/2024 12:00:00 AM | Google
  • ★★★★★ Jaquarious Harper
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    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Krista “Grumpifkr” Adams
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    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Robyn Taylor
    Al serra Dodge did a great job on my recent repair. Michele kept me informed every step of the way and I am very happy with the work that was done!! | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ John Cudin
    Easy and fast and friendly | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Robert Winter
    | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Tyrone Carroll
    Customer service was good. I have no complaints. Will continue to service my vehicle. | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Linda S
    The service was very good and was completed much quicker than was expected. My service rep was Whitney and was very friendly and efficient with completing my check in and check out. I asked how much it would be to replace a wheel on my Jeep Cherokee and she found out the info in minutes. Probably one of the better experiences I ha | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Dan cuvelier
    I bought my truck bran new in 2016 from Al Serra and was sold on the Max Care plan. I was told at that time that the plan would cover the ENTIRE vehicle, bumper to bumper, no matter what was wrong with it. Fast forward to now and I am finding out that this simply isn’t true as every time I bring it in to service, the issue isn’t cove | Read Full Review
    6/21/2024 12:00:00 AM | Google
  • ★★★★★ Deborah Fantich
    | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Alan Turner
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    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Barbara Donofrio
    Always a pleasure working with Fred and Cole. | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Carol Topolinski
    | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Mike White
    No comment | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Joe Bonifazi
    Poorly managed. I scheduled an appointment only to be told I would have to leave my vehicle there for 2 days until a mechanic could get to it to diagnose the problem that I already diagnosed for them. The price came in about twice the average price that I could find online. When it came time to pick up the vehicle the job was not do | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Josh Gordon
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    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Dave Pettit
    I received a recall notice in February about a defective catalytic converter on my car. I called Al Serra and was told that the converter were being ordered and I would be put an a call back list when one would be in stock. I had to call them back 3 months later to remind them of the recall and the call back I hadn't received. They s | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Dan cuvelier
    I bought my truck bran new in 2016 from Al Serra and was sold on the on the Max Care plan. I was told at that time that the plan would cover the ENTIRE vehicle, bumper to bumper, no matter what was wrong with it. Fast forward to now and I am finding out that this simply isn’t true as every time I bring it in to service, the issue isn | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ D Fields
    This has gots to be the most overpriced service center in Genesee County. I asked for the price of a transmission fluid change and they told me $375 lol.. in what world?! It’s a Jeep Compass. My Tesla is cheaper to maintain at Tesla service centers and it’s actually a luxury vehicle! On top of that, I went here once for an oil change | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ K Woolard
    Fast, friendly service. | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ ellie burns
    | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Matt Leonard
    Thank you for everything! Appreciate your time and help on my most recent maintenance visit! Matt Leonard | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ John Lennon
    Great speedy sales experience. Randy Collick expedited the process, was very professional and knew how to get us exactly the deal we were looking for. Highly recommend! | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ Linda Stine
    We had lots of fun exploring all The great choices here!! Was very happy with the great service provided by our sales person. Love my new car!!! Been without wheels for over 6 weeks after totaling my beloved Dodge van! So happy to be on the road again in my Chrysler 200!!! | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Kovalchik
    Tires were bald on a car I bought. 1 Blew out on the freeway. And we're over aired to 40 psi. | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ Big Jake1002
    Andreas is a great salesman, helped me with everything, got into my first car! Other than that the car came with very bald tires, I wish they put new tires on before I came to grab the vehicle because it's a safety hazard, plus there is a big gash on the side of the tire. I did ask if he could give me some money to put on a new one | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ Peter Sardo
    Chris was super helpful and kept me updated on how everything was going! | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Dustin
    Great staff. Great price. | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ Oscar Lualhati
    | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ Beth Thompson
    | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Dale Bennett
    Parts Department top notch. Service folks can go pound sand. I asked if I could talk to a mechanic with a small question? I was told our technicians don't talk to customers. What???? Then who are the folks that come out to waiting rooms and try and upsale services that are not needed!!! This place lost my business. Customer Service n | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Kristina Dunn
    Scott Good was attentive, up front, accommodated my chaotic schedule and made purchasing my new-to-me car a seamless experience. I never felt pressured at any time during the process and highly enjoyed working with him. Definitely recommend! | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ johnny knott
    Was great | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ Michael Wills
    Chris Trzasko and his technicians at Al Serra Auto Plaza are an exceptional and experienced team of highly trained auto mechanics. Chris is well-equipped to assist you on your auto repair journey. A real professional that makes the entire process as easy and stress free as possible. From the very beginning, Chris took the time to exp | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ Jason Kish
    | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ Laura Shirah
    Thank you to the crew that fixed my vehicle, I truly appreciate it! I recently had my air conditioning and heating unit fixed at Al Serra and I had a wonderful experience. I had the pleasure of working with Chris Trzasko in the service department. Chris went above and beyond to keep me informed the entire time my vehicle was being re | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ Mahl Moorer
    Tony the salesman aka Big Tony was great!! | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ LaTasha Tripplett - 2nd Account
    Bad customer service I brought my vehicle from Jackson Michigan to get serviced and each time my vehicle was not looked at or serviced. The professionalism went down I don't know if the management changed. | Read Full Review
    6/10/2024 12:00:00 AM | Google
  • ★★★★★ Kimberly Cobb
    Excellent service | Read Full Review
    6/8/2024 12:00:00 AM | Google
  • ★★★★★ Diane Coldren
    Thank you to Paige and Whitney for great service ! We are new customers and are very pleased ! | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Pieknik
    | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ David Oliver
    Easy to schedule my appointment and kept me up to date via text messages. 100% happy with the service I received. | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Brett Larsen
    Top service. Clear communication on what the vehicle required and completed quickly | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Sean Pietryga
    The team at AlSerra is extremely helpful diligent and customer focused! | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Suzanne Stallard
    | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Nicholas Browe
    Fred in service was exceptional. He listened to my issue which has been going on for awhile, he took it on a test drive and really put the attention and care I hoped for in helping fix my issue. | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Charles Allen
    Just had my Jeep GC in for 60,000 mile maintence. Paige did a great job. The bill was exactly as quoted. | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Tristan Grant
    John Berry and Nick Golson were a great help providing me with a brand new Jeep Wrangler lease. Their passion to help and provide exceptional customer service is unmatched. Go see John and Nick if you want a great deal and a unique experience that you won’t get anywhere else! | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ michael (HolySpaceCow)
    Super friendly staff, great communication, The car I test drove had a problem that they where unaware of and when I told them they sent it to the service center to be looked at and evaluated to possibly be fixed and sold to me. They were also helping me find another car if that one didn't work out. couldn't have asked for a better ex | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Katie Zerka
    Always the best customer service! | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Jeffery Fivecoate
    | Read Full Review
    6/2/2024 12:00:00 AM | Google
  • ★★★★★ Ron McDougal
    Our vehicle was fixed on time with the quoted price adhered to. We are thoroughly pleased with A Serra Chrysler Dodge Jeep Ram. | Read Full Review
    6/2/2024 12:00:00 AM | Google
  • ★★★★★ Kara Vartanian
    | Read Full Review
    6/1/2024 12:00:00 AM | Google
  • ★★★★★ Susan Ryszawa
    | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ 3 Leo’s
    Russell was very friendly and they were done in a timely manner. | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Henry Sugden
    Fred Wallace is a fantastic service advisor. I can always count on him. | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Erica Yeloushan
    Lacy at Al Serra CDJR was a pleasure to work with! She was able to get me into my dream car within the payment range I requested and made trading in my previous vehicle a breeze. I will return to Al Serra for future vehicle sales and service. Huge thank you to Lacy and the management at Al Serra CDJR! | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Heather Wolkow
    Ben Taylor is always so helpful!! I send all my friends! | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ DeAndra Larkin
    | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Graydon Myhre
    Most elements of the repair were handled well including status updates, ease of communication, seamless loaner car through Enterprise, and quality of repairs. However my major complaints are that it took 10 days from drop off to completion, and the fact that they charged over $600 more than the $100 deductible the platinum level wa | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Kathy Novak
    very dissapointed the service department let me take my jeep back after NOT fixing what the dash display said needed to be serviced! while i understand they stated they were unable to replicate the problem while also stating the computer DID NOT STORE this NEEDS SERVICE ON THE BRAKES warning..... SO THEY ASKED ME....a middled aged fu | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Soraruf
    Al Serra has serviced all of our vehicles always in a timely manner and great customer service. We drive from Howell to do business with them. Really like the online scheduling as well. Quick and convenient. | Read Full Review
    5/29/2024 12:00:00 AM | Google
  • ★★★★★ Jenn Hawk
    Paige Fleming is the best | Read Full Review
    5/29/2024 12:00:00 AM | Google
  • ★★★★★ Nazem Abdelfattah
    Very good customer service but oil change took took to long(over | Read Full Review
    5/29/2024 12:00:00 AM | Google
  • ★★★★★ Logan Hanna
    | Read Full Review
    5/29/2024 12:00:00 AM | Google
  • ★★★★★ Andrew Watkins
    The 24 Jeep Wagoneer L is great! It’s the 5th vehicle we have bought from Erik Faulkner in the CJDR building and he never disappoints! Highly recommended!! | Read Full Review
    5/28/2024 12:00:00 AM | Google
  • ★★★★★ stacy gutierrez
    | Read Full Review
    5/28/2024 12:00:00 AM | Google
  • ★★★★★ Don Wilcox
    First rate service! Actually felt Chris was working for me, he covered everything A++ | Read Full Review
    5/26/2024 12:00:00 AM | Google
  • ★★★★★ Janine Midgett
    Service rep was friendly & helpful. Kept me updated throughout. Made sure I had my truck back in time for my surgery. My issue was a warranty issue & I really loved the fact that I called customer service & an actual human being answered the phone & helped with my issue. The other car company you have to leave a message & wait 3 days | Read Full Review
    5/25/2024 12:00:00 AM | Google
  • ★★★★★ MKC Rempel
    Love the pricing strategy because it let's the salesperson work for me rather than trying to upsell for a higher commission. This is our third vehicle from Al Serra. We won't buy anywhere else. | Read Full Review
    5/25/2024 12:00:00 AM | Google
  • ★★★★★ ann reith
    Michele is always so sweet, courteous and knowledgeable. | Read Full Review
    5/25/2024 12:00:00 AM | Google
  • ★★★★★ Denise Dumoulin
    | Read Full Review
    5/25/2024 12:00:00 AM | Google
  • ★★★★★ Jan Et
    They take good care of my Jeep. | Read Full Review
    5/25/2024 12:00:00 AM | Google
  • ★★★★★ akmania47
    Fast in and out for oil and filter change | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Tina Moore
    I'm always treated great! Everything is explained thoroughly. | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ I
    Randy is the best!!! He was so patient and helped us weight ALL of our options. He didn’t push us one way or another but pointed out the pros and cons of each purchase. 10/10 Recommend!!! | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Ella
    | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Darrel Coffel
    | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Jonathan Garpiel
    Whitney is extremely knowledgeable and helpful! She not only knew exactly what I needed but clearly communicated the start to finish process. I wholeheartedly recommend! | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Mamalilah The Beloved
    Very personable, very professional, felt confident my car was in great hands and offered assistance in future for my concerns for my vehicle also thank you Chris for your heartfelt concern for my daughter Jordyn and sharing as well as your encouragement to her while we wait for my vehicle to be finished. Your great! | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Jim R
    Went here for parts. If you go to there, be sure to bring in your registration for the vin number. It makes it easier for them to get you the right part. Thanks for your help Tim. | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Tino Olivo
    Adam helped me out and got me into a great car for my family. Thank you alserra! | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth Clark
    Had our car for 4 days and we had an appt....Did not have any answers and not helpful for our vehicle issues | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Jim R
    Went here for parts. If you go to the, be sure to bring in your registration for the vin number. It makes it easier for them to get you the right part. Thanks for your help Tim. | Read Full Review
    5/20/2024 12:00:00 AM | Google
  • ★★★★★ Andre Edwards
    Adam was very professional, even went beyond to make us comfortable. | Read Full Review
    5/20/2024 12:00:00 AM | Google
  • ★★★★★ Tiffany Williams
    | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Amy Ledford
    | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ Nikki Mcmillan
    | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ Mv D
    Considerate staff and the shuttle saved me from having to rent a car for a day. Thank you! | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ Shelbie Lara
    Van wouldn't start had it towed to al serra. They told me that the motor was siezed and wanted to charge me $1000 to tear it down,but they were willing to take half up front, i didn't have it at the time. Had another shop come pick it up. Turns out it needed a started and alternator. So glad I took it somewhere else,had al serra tore | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Cunningham
    | Read Full Review
    5/17/2024 12:00:00 AM | Google
  • ★★★★★ Rob Freeman
    | Read Full Review
    5/17/2024 12:00:00 AM | Google
  • ★★★★★ Margo Aasland
    Oil change and tire rotation done in 45 minutes! | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Ted Draheim
    Was a very pleasant experience. Got the warrenty work done. Car was treated great. Thank You | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Rick James
    Extremely helpful. Very friendly and know which car I wanted already made the process as fast as getting food from a fast casual place! 20/10 will be my salesman forever! | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Torrance Hopson
    Great service from the time I entered the facility until my departure. Less than 30 minutes for an oil change and tire rotation. Booked and serviced in the same day!!!! | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Lyndsey Thornton
    | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Martha Bottomley
    I got quick and courteous service to fix my car so that I could be on my way to get back home. Thanks | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Kimberly Riley
    Lance was very friendly and informed. The manager greeted us upon entering and made us immediately welcome with offers of coffee and water. We're looking forward to their finding a vehicle that will fit our caviar taste on a mac'n cheese budget! | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Sarah Marve
    | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Lauren Ford
    | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Sharon Smith
    | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ T Marie
    Quick and friendly service | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Trent Vartanian
    Great customer service and quick work! | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Heidi Dolinshek
    This is a great dealership! Shout out to Bryan, he’s been very responsive! | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Terry Shilts
    Jeep was throwing a code and I didnt want to deal with diagnosing the issue brought it down to Al Serra and dealt with Chris had a great customer service and the services provided were outstanding | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Contreras
    | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Venus
    Polite Professional Easy to work with | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Tawfic
    | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Stall Man
    Fast service | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Lori Ambrose
    Waited a REALLY long time for parts to arrive for my body shop repair, but don’t think that was their fault necessarily. Once they were in, they got me scheduled right away and got it done sooner than expected. Everyone was very nice and they even called to update me of the status of my repair. With Enterprise Rental right across the | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Matthew Country
    Great ?? | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Fcherv
    | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Rebecca Drake
    This review is for Tony. It was wonderful working with him. He found me the perfect car. The price, year and miles couldn’t be beat anywhere else. The process was quick and easy. Thank you Tony! | Read Full Review
    5/12/2024 12:00:00 AM | Google
  • ★★★★★ jeannie tiltman
    I didn't have an appointment but they got me right in anyway and was done quickly, great service. | Read Full Review
    5/12/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Follett
    Thanks Jennifer Odglen for helping us find our next vehicle. You made experience quick and easy! We couldn't have asked for more! Thanks again!! You're the best! | Read Full Review
    5/12/2024 12:00:00 AM | Google
  • ★★★★★ Jayce
    Experience with this dealership was pleasant. They had the lowest price I could find on what I was looking for. They dealt with my concerns and financing was pretty painless. Overall not a bad experience. | Read Full Review
    5/12/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Albrecht
    Service was excellent and professional courtesy was very good during this visit. | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Tony Elias
    | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Michael Fiorucci
    Missing two caps in the bumper | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Jacob Pelch
    Dropped a vehicle off for repair for a customer account. Repair was done promptly and professionally. Advisor reached out quickly after it was done. | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Billy Bryant
    Fred got me in and out. Even picked me up after completing the test drive. Making the down time quick and convenient. | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Chevon Buford
    Chris was very professional, helpful, and he appears like he loves his job!! It took about a hour for my oil change. Highly recommend! | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Dion Brown Sr.
    | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Stacey Bookworm
    Warm and welcoming staff. JJ was amazing and knowledgeable. | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Pam Johnson
    | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Cassandra Gonzales
    Paige was amazing. She was so kind when I come in. Helped me and got me on my way quickly. Whitney and Michelle always make it a point to say hello to me and ask me how I've been when they see me, even if they are not assigned to help me that time. It's really nice to have such personal service! Thanks ladies yall rock! ????????? | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Barbara Tilt
    Erik Faulkner did a fantastic job helping us today! He is friendly, intelligent, and professional! ?? | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Linda Jarrett
    Very prompt service! In and out in 15 minutes. | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Diane Smith
    Very expensive for no reason! $400 for a battery lol I think NOT! | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Randall MacMurphy
    While Fred and everyone I've dealt with were friendly and professional, I'm not happy about only having the truck for a few months and already dropping money into it. | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Mariah Spruill
    | Read Full Review
    5/7/2024 12:00:00 AM | Google
  • ★★★★★ Judy Csapo
    Service person, Fred Wallace, was very friendly, helpful and knowledgeable. Satisfied with entire experience. | Read Full Review
    5/7/2024 12:00:00 AM | Google
  • ★★★★★ jason wright
    Great service as always , great work ,good price and fixed quickly | Read Full Review
    5/7/2024 12:00:00 AM | Google
  • ★★★★★ Kobe Lambert
    Clay was very helpful, informative, and was a pleasure to be around. He also helped me to feel very comfortable about purchasing my first car, and helped to learn a lot of new things. | Read Full Review
    5/7/2024 12:00:00 AM | Google
  • ★★★★★ Osama Aljarrah
    Thank you for the service. This time was the least favorable visit to Al Serra. Usually they are more friendly and welcoming. | Read Full Review
    5/7/2024 12:00:00 AM | Google
  • ★★★★★ Rebecca Masko
    | Read Full Review
    5/5/2024 12:00:00 AM | Google
  • ★★★★★ Dennis Liimatta
    Quick service, professional and thorough. | Read Full Review
    5/5/2024 12:00:00 AM | Google
  • ★★★★★ Justin Eggert
    Labor rate is too high. | Read Full Review
    5/5/2024 12:00:00 AM | Google
  • ★★★★★ Donna Mowery
    Very friendly and the service was quick | Read Full Review
    5/3/2024 12:00:00 AM | Google
  • ★★★★★ NICHOLAS HITTLE
    Russell is a great asset to the organization….thank you! | Read Full Review
    5/3/2024 12:00:00 AM | Google
  • ★★★★★ Greg Morrow
    | Read Full Review
    5/2/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Tiner Jr
    I can honestly say Paige is absolutely amazing. I appreciate her patience with me. Her customer service was outstanding, just the fact she was willing to listen to me about the problems I had with my Jeep. I do appreciate her going above and beyond for me! Even when she just helped me days prior. Aye Paige keep being great!! Thank y | Read Full Review
    5/2/2024 12:00:00 AM | Google
  • ★★★★★ Jody Gantos
    Michele was the best dealership service advisor I have ever interacted with! She was knowledgeable, polite, and well-spoken. Michele was also timely with updates regarding the status of my vehicle repairs. I cannot say enough good things about working with Michele! | Read Full Review
    5/1/2024 12:00:00 AM | Google
  • ★★★★★ Scott Owens
    Quick, easy , in and out in about an hour | Read Full Review
    5/1/2024 12:00:00 AM | Google
  • ★★★★★ Danielle Clark
    I love this car lot they get the job done my grandad been deal with this company for years when it was called Pontiac | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ Karly mccarrick
    AL SERRA IS THE WAY TO GO. I have 2018 Jeep Grand Cherokee that I have been complaining to the dealership I bought it from (Shea Chevrolet) since I bought it. I have taken it in numerous times to get it checked out. They ended up replacing the ignition coil for a cylinder 3 misfire back in 2023. Since then I have had similar problem | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ Samantha Bartle
    Whitney was wonderful. She was extremely polite and pleasant all around. Service was timely and they even filled up my wiper fluid! | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ T Pointer
    As always great service. I want to shout out to Chris, Fred, and Howard. Their respect and integrity for their customers goes beyond expectation. I've dealt with all 3 and probably a couple more but these 3 always have taken great care of Ram Truck. Also thx to the manager for hearing the noise that no one else did. LOL Thank you | Read Full Review
    4/30/2024 12:00:00 AM | Google
  • ★★★★★ Sean Creger
    Very disappointed with my last visit. The service department failed to fully correct the issue that I had dropped it off for. I made my service appointment for when I was out of town so the vehicle was not needed. I now had to reschedule at a large inconvenience to me. | Read Full Review
    4/29/2024 12:00:00 AM | Google
  • ★★★★★ Donovan Brown
    | Read Full Review
    4/29/2024 12:00:00 AM | Google
  • ★★★★★ Chet Dangerous
    | Read Full Review
    4/27/2024 12:00:00 AM | Google
  • ★★★★★ Rodney Berry
    Great service | Read Full Review
    4/27/2024 12:00:00 AM | Google
  • ★★★★★ Verna Jones
    | Read Full Review
    4/27/2024 12:00:00 AM | Google
  • ★★★★★ Deborah Busch
    Kept us informed on the progress of the repairs. Been going to them for years and very comfortable with their work | Read Full Review
    4/25/2024 12:00:00 AM | Google
  • ★★★★★ bobbie thames
    | Read Full Review
    4/25/2024 12:00:00 AM | Google
  • ★★★★★ Shikha Sharma
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    4/25/2024 12:00:00 AM | Google
  • ★★★★★ Michael Wills
    Al Serra Chrysler Dodge Jeep Ram on Saginaw Rd in Grand Blanc Twp, MI is the BEST! Friendly staff, knowledgable mechanics - what more could you ask for from an Auto Service Center? Wait! Service! Al Serra Chrysler Dodge Jeep Ram has the greatest service I've ever experienced... Go to Al Serra Chrysler Dodge Jeep Ram on Saginaw Rd. fo | Read Full Review
    4/25/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth Wells
    Have been using Al Serra for purchasing and servicing our vehicles. Always courteous and professional services | Read Full Review
    4/25/2024 12:00:00 AM | Google
  • ★★★★★ Nancy Hall
    They took good care of my vehicle. Fast, friendly and efficient. | Read Full Review
    4/25/2024 12:00:00 AM | Google
  • ★★★★★ Pinkie Hamlett
    I only deal with Howard he is very knowledgeable about my Grand Cherokee and love how he treats me | Read Full Review
    4/25/2024 12:00:00 AM | Google
  • ★★★★★ Josephine Singleton
    Ok | Read Full Review
    4/25/2024 12:00:00 AM | Google
  • ★★★★★ Craig Johnson
    Finally a salesman that wasn’t up in our faces and nice to deal with!! Thanks Scott | Read Full Review
    4/22/2024 12:00:00 AM | Google
  • ★★★★★ Don Mash
    As always did a great job. | Read Full Review
    4/22/2024 12:00:00 AM | Google
  • ★★★★★ Britnay Cavazos
    Donthony Lewis and I took our 2018 in to be checked out cause our start service like came on and engine light was blinking they did a diagnosed on the truck to see what the cause was well they decided to check other stuff that we didn’t ask for to be checked only but we took it in for well they cam back and said the camshaft needed t | Read Full Review
    4/22/2024 12:00:00 AM | Google
  • ★★★★★ D Ross
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    4/21/2024 12:00:00 AM | Google
  • ★★★★★ Gustavo Torres
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    4/21/2024 12:00:00 AM | Google
  • ★★★★★ K P
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    4/19/2024 12:00:00 AM | Google
  • ★★★★★ Carissa Slenzak
    I dealt with Fred at the Jeep building and explained the problems I was having with my vehicle and the problems I’ve had with a different dealership regarding the same issue. Him and the mechanics there were able to diagnose the issues in a timely manner and gave me a rundown of everything they’ve found. Would recommend this dealersh | Read Full Review
    4/18/2024 12:00:00 AM | Google
  • ★★★★★ Kelly Sekeres
    Quick service! Great quality work! Friendly and honest staff! | Read Full Review
    4/18/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Merta-Busha
    Mike Majerowicz, Sales Manager, is hands down the BEST! Was so helpful, personable, and goes above and beyond. We truly appreciated his help and will be a returning customer for sure! | Read Full Review
    4/18/2024 12:00:00 AM | Google
  • ★★★★★ jeffrey Short
    Took my Jeep in for a P0300 code ( miss fire in multiple cylinders) paid almost $3,000 for the repair. I didn’t make it 3 miles before check engine light came back on. Suddenly it had new codes that it never had before today. Turned around to go back and I was told my larger than stock tires os te reason for one code. These tires hav | Read Full Review
    4/18/2024 12:00:00 AM | Google
  • ★★★★★ robert Elgin
    Michelle is a top notch Service Rep. great service in and out as promised. Love the service department here. | Read Full Review
    4/17/2024 12:00:00 AM | Google
  • ★★★★★ Jerry Knoodle
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    4/17/2024 12:00:00 AM | Google
  • ★★★★★ David
    Super easy , Great sales staff | Read Full Review
    4/16/2024 12:00:00 AM | Google
  • ★★★★★ Daryl Spaulding
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    4/16/2024 12:00:00 AM | Google
  • ★★★★★ Robbi Shumaker
    UPDATE 4/15/24 I changed my review to 5 stars because Cole, the service manager contacted me to make things right. That makes all the difference to me regarding who I will work with in the future. They have decided to pay for me to get a new Alpine sound system installed ($1399.99). That’s very kind of them. And, it’s very nice when | Read Full Review
    4/16/2024 12:00:00 AM | Google
  • ★★★★★ Shaquoia Bingham
    Was in and out. Booked a rental for 3 days and only needed it for 6 hours. Great service!!! | Read Full Review
    4/16/2024 12:00:00 AM | Google
  • ★★★★★ Nick Golson
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    4/16/2024 12:00:00 AM | Google
  • ★★★★★ Chadde Stevens
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    4/16/2024 12:00:00 AM | Google
  • ★★★★★ Shannon McCafferty
    Wonderful service department. Fantastic experience. Michele is friendly and very personable. Very easy to work with. Will continue to use AL Serra. | Read Full Review
    4/15/2024 12:00:00 AM | Google
  • ★★★★★ wiskers25
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    4/15/2024 12:00:00 AM | Google
  • ★★★★★ R R
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    4/15/2024 12:00:00 AM | Google
  • ★★★★★ Robin Williams II
    Service department claimed to have resolved the rattling/ticking noise in my engine. Still heard the same noise before even making it home. | Read Full Review
    4/15/2024 12:00:00 AM | Google
  • ★★★★★ Michael Compeau
    Oil change, tire rotation and headlight bulb replaced. Howard Taylor did great job kept me informed. Done in a timely manner. | Read Full Review
    4/14/2024 12:00:00 AM | Google
  • ★★★★★ Peter Hawkins
    Trey was awesome! I had a great customer experience! | Read Full Review
    4/14/2024 12:00:00 AM | Google
  • ★★★★★ Terrance Lane
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    4/13/2024 12:00:00 AM | Google
  • ★★★★★ FlushingSoccer
    I bought 2 cars within 4 months and planned on buying a 3rd but after talking to the sales manager Christina at Jeep Dodge, I’ll never buy another vehicle from the Al Serra group again. I was getting told all sorts of things about a warranty refund that I was supposed to get back and finally came to the point where I needed a call fr | Read Full Review
    4/13/2024 12:00:00 AM | Google
  • ★★★★★ Ronald Lee.
    Good service clean facilities friendly staff.Got me in and out great place | Read Full Review
    4/12/2024 12:00:00 AM | Google
  • ★★★★★ Maricruz Avitia
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    4/12/2024 12:00:00 AM | Google
  • ★★★★★ Dave Chester
    Job done as expected and very happy great teamwork getting me out | Read Full Review
    4/11/2024 12:00:00 AM | Google
  • ★★★★★ Tracy Mack
    This 5 star review is for Andreas. He was honest and very helpful with our lease turn in. He gave me the best advice and for that I am very grateful. He went above and beyond to ensure we understood the process. Please see Andreas if you are in the market for a new car. Al Serra has a shining star. | Read Full Review
    4/11/2024 12:00:00 AM | Google
  • ★★★★★ Mike Lamrock
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    4/11/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Cook
    It was absolutely fantastic … Ryan was perfect and I got the truck I was looking for under what I thought I was going to have to pay for it… couldn’t go to a better place to purchase a vehicle…. | Read Full Review
    4/11/2024 12:00:00 AM | Google
  • ★★★★★ devildocyoung
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    4/11/2024 12:00:00 AM | Google
  • ★★★★★ Kaitlyn Jedrzejczyk
    Always super easy to get oil changed. Whitney was very helpful on this visit getting me quotes for tires! | Read Full Review
    4/10/2024 12:00:00 AM | Google
  • ★★★★★ Cynthia E. Osorio
    I just bought a car here a few weeks ago and I'm very happy with the choice I made. The service was excellent and the atmosphere was comfortable. | Read Full Review
    4/10/2024 12:00:00 AM | Google
  • ★★★★★ Alice LaPointe
    Don't waste your time going to other dealers who don't have a huge selection of vehicles to choose from . . . Al Serra is the only one to do business with . . . I must have done research and looked at 20 other dealerships who didn't even have any inventory. Everyone I spoke with through the process was welcoming, knowledgeable, prof | Read Full Review
    4/10/2024 12:00:00 AM | Google
  • ★★★★★ David Bueby
    Great customer experience! | Read Full Review
    4/9/2024 12:00:00 AM | Google
  • ★★★★★ Lauren Jones
    Great speedy service! Truly appreciated the shuttle service provided. Will return for ALL service needs! | Read Full Review
    4/9/2024 12:00:00 AM | Google
  • ★★★★★ Robbi Shumaker
    Do not get your vehicle detailed here. I got mine back, after paying $300, with a big scratch across my $1300 Alpine system screen. And, many areas of my Jeep were still very dirty. Al Serra was not at all apologetic or helpful with this issue of a scratched screen. The manager said to ask the one who installed it, how much it would | Read Full Review
    4/9/2024 12:00:00 AM | Google
  • ★★★★★ Erycka Kane (E Kane)
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    4/8/2024 12:00:00 AM | Google
  • ★★★★★ Renee Starr
    fast. less the hr for oil change and tire rotation | Read Full Review
    4/8/2024 12:00:00 AM | Google
  • ★★★★★ Traci Westphal
    Quick and easy!! | Read Full Review
    4/8/2024 12:00:00 AM | Google
  • ★★★★★ William Wren
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    4/7/2024 12:00:00 AM | Google
  • ★★★★★ Teresa A Burton
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    4/7/2024 12:00:00 AM | Google
  • ★★★★★ Kenyatta Johnson
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    4/7/2024 12:00:00 AM | Google
  • ★★★★★ Kasey Gardner
    The process of leasing my new wrangler was seamless at Al Serra Chrysler Dodge Jeep Ram! The knowledge and helpfulness of Andreas just enhanced the experience and made finding my perfect car that much easier. I am extremely happy with the easiness from start to finish of leasing my new car and would highly recommend this dealership a | Read Full Review
    4/7/2024 12:00:00 AM | Google
  • ★★★★★ Vershaunda Catron
    My experience has always been excellent. My salesman Anquan Clemmons did not disappoint we was on it and went above and beyond | Read Full Review
    4/7/2024 12:00:00 AM | Google
  • ★★★★★ Amber J
    HORRIBLE SERVICE. They con you. Spent 3 hours waiting for an alignment and they refused to do it without 2 bolts that weren’t even on my vehicle when I BOUGHT FROM THEM!!!! 3 freaking hours for a alignment and they charged me $100 PER BOLT. THEY ARE A SCAM!!!! DO NOT COME HERE!!!!!!!! | Read Full Review
    4/7/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Jinerson
    Although I love the Jeep Compass that I lease, the sales support has not be good | Read Full Review
    4/6/2024 12:00:00 AM | Google
  • ★★★★★ Justin Pilgrim
    | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Kim
    Chris is extremely knowledgeable, professional, and friendly. Chris took extra time to ensure that everything that was wrong with the truck was documented correctly and fixed perfectly. He kept in contact with us through the whole process and always kept us informed. We are extremely satisfied and will be happy to work with Chris | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Mary Ann Miller
    Very satisfied | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Madonna Bouchillon
    Fred Wallace was very nice. My car was completed in a very timely manner. It was supposed to stay overnight but they got it completed before 5 so I was able to pick it up. It has a good atmosphere. | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ mark t
    Good service and friendly , car was in shop turned out really good , they did a good job on my repairs | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Cynthia Verhaeghe
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    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Mark Woods
    Service completed quickly! Great work! Friendly people! | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Thomas Allamong
    Great service at Al Serra | Read Full Review
    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Scott Reynolds
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    4/5/2024 12:00:00 AM | Google
  • ★★★★★ Thomas Lillie
    I was in for an oil change and was able to get right in and right out. | Read Full Review
    4/3/2024 12:00:00 AM | Google
  • ★★★★★ Ashley McCollum
    Chris at CDJR service was great. | Read Full Review
    4/2/2024 12:00:00 AM | Google
  • ★★★★★ Kimberly Moreno
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    4/2/2024 12:00:00 AM | Google
  • ★★★★★ Keisha R
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    4/2/2024 12:00:00 AM | Google
  • ★★★★★ Ben Moffet
    Chris was very professional. And kept me updated on every step of the way. | Read Full Review
    4/2/2024 12:00:00 AM | Google
  • ★★★★★ Jen Mastin
    My experience at this dealership was top notch! When other dealerships wanted to keep my vehicle for 4 days just to take a look at it, Al Serra made an appointment and had a diagnosis in under an hour of my appointment time. The when the part came it I was able to make an appointment for the next day to have it fixed! Amazing service | Read Full Review
    4/2/2024 12:00:00 AM | Google
  • ★★★★★ Khader Abu-Sara
    Chris was phenomenal in the service department. Chris informed me of any upcoming and routine maintenance for my vehicle. Chris never pressured me for any additional service or maintenance. I highly recommend visiting Al Serra Chrysler Dodge Jeep Ram for your vehicle needs. You will be in good hands and reasonable priced! | Read Full Review
    4/1/2024 12:00:00 AM | Google
  • ★★★★★ Jeffrey Davison
    Sales associate Trey did a great job finding and working out the dealer trade for the vehicle we wanted. He was patient, responsive and knowledgeable answering our many questions about the vehicles. He's definitely a great asset and member of the Al Serra family! | Read Full Review
    4/1/2024 12:00:00 AM | Google
  • ★★★★★ Jay Machielse
    I brought my vehicle in for recall work. When I returned home, I did a visual inspection of the vehicle to ensure that everything was performed correctly and discovered that all the work was not completed. When I notified them, they had me bring the vehicle right back and finished the job very quickly and professionally. Normally | Read Full Review
    4/1/2024 12:00:00 AM | Google
  • ★★★★★ Timothy Pyke
    2012 Journey (12 years / 127,000 + miles later) - the original alternator was not charging. Brought the vehicle to this service department / dealer, because the vehicle battery would not have lasted to go to a different Dodge service facility. Howard Taylor was the service advisor who handled the overall situation. I informed him of | Read Full Review
    4/1/2024 12:00:00 AM | Google
  • ★★★★★ Bill VanLandeghem
    Absolutely amazing!! Austin has been our guy for the whole family. I won’t take my business anywhere else! | Read Full Review
    3/31/2024 12:00:00 AM | Google
  • ★★★★★ Austin Thompson
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    3/31/2024 12:00:00 AM | Google
  • ★★★★★ Antoinette Maxwell
    Went to Al Serra to determine why my radio was causing me grief. Was told it was a de-laminated radio that was causing the issue. It was determined I needed to replace the radio. Fred Wallace gave me the number to open a case to see what Jeep could do to help. Long story short, they authorized a completely new radio install at no co | Read Full Review
    3/31/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Jerred
    Chris was very friendly and explained everything to me every step of the way. Was told they wouldn’t even get to look at it until Friday, but it was ready to be picked up Thursday! Excellent customer service and fast to repair my jeep! | Read Full Review
    3/31/2024 12:00:00 AM | Google
  • ★★★★★ Darius “Big Moody” McGee
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    3/31/2024 12:00:00 AM | Google
  • ★★★★★ Jill Bauer
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    3/29/2024 12:00:00 AM | Google
  • ★★★★★ David Price
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    3/29/2024 12:00:00 AM | Google
  • ★★★★★ Michele Higdon
    Knowing our Jeep Compass lease would expire in a month, I stopped by Al Serra to get an idea of what was available. Austin spent more than an hour explaining all of my options and had me test drive a new Compass to see the changes. Although I was not ready to purchase that day, I will be returning next month to lease again. | Read Full Review
    3/29/2024 12:00:00 AM | Google
  • ★★★★★ Julie S
    Scheduled oil change + tire rotation. After waiting 1.5 hours I asked for an ETA, vehicle was ready within 15m. $96 was most definitely more shocking than the nearly two hour wait. | Read Full Review
    3/29/2024 12:00:00 AM | Google
  • ★★★★★ Jane Smith
    Deon always provided good professional service! Cole thats working in Chrysler now, not so much sad to say. He told me that it would be 48hrs for a brake job after I was already there and only taken 24hrs off work for this scheduled appt. Since then, I left a review and Cole called me back about it, I asked for his manager and was t | Read Full Review
    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Elisabeth Hillman
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    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Ivan Moore
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    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Igor Klivak
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    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Stephanie Rappuhn
    Very friendly, short wait and good price. | Read Full Review
    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Alicia Donahue
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    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Mark Wagner
    Adam got us what we wanted | Read Full Review
    3/28/2024 12:00:00 AM | Google
  • ★★★★★ Joel Paladuky_y
    Customer service was great. Happy with my purchase. | Read Full Review
    3/27/2024 12:00:00 AM | Google
  • ★★★★★ Deborah Kress
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    3/27/2024 12:00:00 AM | Google
  • ★★★★★ Kayla Moore
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    3/27/2024 12:00:00 AM | Google
  • ★★★★★ Ron Roberts
    they did good everything was done in a quick efficient matter | Read Full Review
    3/27/2024 12:00:00 AM | Google
  • ★★★★★ Kathy Malone
    Love Al Serra best people ever I will never buy a car anywhere else but here I send my family here and everywhere they treat you like family I love this place | Read Full Review
    3/27/2024 12:00:00 AM | Google
  • ★★★★★ Charles B
    Service was completed within projected time frame. The service advisor was polite and informative. | Read Full Review
    3/27/2024 12:00:00 AM | Google
  • ★★★★★ Dude !
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    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Andre Miller
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    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Tamara Taylor
    I had a very good experience at Al Serra Service department today. Fast and friendly service. | Read Full Review
    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Vanessa “QueenV” Griggs
    Always a good experience when I go see Whitney at Al Serra for my oil changes and maintenance. I go to Serra’s from Fenton because they are superior to our local dealer. | Read Full Review
    3/26/2024 12:00:00 AM | Google
  • ★★★★★ Lisa McKay
    Same day service, all went well. | Read Full Review
    3/25/2024 12:00:00 AM | Google
  • ★★★★★ Jordan Burr
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    3/25/2024 12:00:00 AM | Google
  • ★★★★★ Gerry Smith
    Steve was fantastic to work with. Highly recommend! | Read Full Review
    3/25/2024 12:00:00 AM | Google
  • ★★★★★ Brittany Andritsis
    Friendly staff and great experience all the way around . I highly recommend! | Read Full Review
    3/24/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Grzywacz
    Thanks Erik for the perfect new car for our growing family! | Read Full Review
    3/24/2024 12:00:00 AM | Google
  • ★★★★★ Bob McCabe
    Total Professional displayed though out the buying process. From the way the sales staff was worked together, the presentation of the vehicles to look at and a beautiful showroom. I drove over 50 miles to see a vehicle here and I would recommend this dealership to anyone looking to buy a certified used vehicle! | Read Full Review
    3/24/2024 12:00:00 AM | Google
  • ★★★★★ Brooke Erickson
    Great experience with the body shop! Everyone was incredibly nice and efficient. | Read Full Review
    3/23/2024 12:00:00 AM | Google
  • ★★★★★ M.G B. (MimawB)
    Had a great service tech but now my vehicle smells like fuel. At first I thought the service person didn't wash his hands but it's continuing to smell like gas. Now I have to bring it back I asked for an oil change tire rotation & balance they will rotate but balancing is an extra 10 bucks per tire. Plus they charge to get the mud ou | Read Full Review
    3/23/2024 12:00:00 AM | Google
  • ★★★★★ Imani Blakley
    If you’re looking to purchase a car, Nateya Tyler is the person you’re looking for! She’s very attentive and friendly to her customers. So was her trainee she had along .A little bit of kindness goes a long way! | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ giovanni small
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    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Aaliyah Wilson
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    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Mark Dana
    I called to look at a specific Jeep I had seen online. I am about an hour away from Grand Blanc so U was connected to a sales rep Austin. He took good care of me and I was hoping to meet him, but at the end of the day they did not have the specific one we were looking for. So if anyone in that area wants to look at Chrysler, Dodge , | Read Full Review
    3/22/2024 12:00:00 AM | Google
  • ★★★★★ Mike Trstenjak
    The salesperson I had was Levi Wynn and I want to personally thank him for the outstanding work that he did and went above and beyond to make sure we were completely happy with our purchase. If I could give him 100 stars I would and I will definitely come back and visit him with any vehicle needs for myself and the family. Very nice | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Jessica & Todd Brown
    Love my Farm Truck! Just what I was looking for. | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Scott Knopf
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    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Steven Tuttle
    | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Charles Brown
    Absolutely over charge artist and the place where you are just a number. $200 just for a diagnosis is absolutely insane. Took them 2 days and me just finally showing up to even get an answer. I get it that this is one of the nation's largest dealers and they don't really need my business but there is still a certain way the customer | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Whois It?
    Fast service, in and out -- Michelle was very friendly and professional. Will be back when needed. | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ Jackie Joslin
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    3/20/2024 12:00:00 AM | Google
  • ★★★★★ Brandon Peabody
    Great Service! | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ Colin Ford
    Whitney was awesome ! | Read Full Review
    3/19/2024 12:00:00 AM | Google
  • ★★★★★ Blake and Diana Smith
    Great price for an oil change and everyone was friendly. Took about 45 minutes. | Read Full Review
    3/17/2024 12:00:00 AM | Google
  • ★★★★★ Kessler Flemister
    The best way you can do that go by and check out yourself I can't tell you what you like and what you doing like I don't know so swing on by there and say hello | Read Full Review
    3/17/2024 12:00:00 AM | Google
  • ★★★★★ Iris McCree
    Russell was pleasant, helpful, and most importantly, courteous and understanding of my needs. He listened to my concerns and what I had to say and took my concerns into consideration. Unknowing to me, understanding what my previous concerns were, he took my concerns to someone who could help me, resulting in a phone call to me after | Read Full Review
    3/17/2024 12:00:00 AM | Google
  • ★★★★★ John Strickert
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    3/16/2024 12:00:00 AM | Google
  • ★★★★★ Jb Alexander
    | Read Full Review
    3/16/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Robertson
    Randy Collick was very helpful with everything, I was in and out within a half an hour, took care of everything, top-notch sales person, I will always go back to him first for my future vehicle needs | Read Full Review
    3/16/2024 12:00:00 AM | Google
  • ★★★★★ Andreas Engstrom
    Fred is the best | Read Full Review
    3/15/2024 12:00:00 AM | Google
  • ★★★★★ Julianne Princinsky
    Timely. Gracious about changing a scheduled appointment at the last minute. All work accomplished as requested. | Read Full Review
    3/15/2024 12:00:00 AM | Google
  • ★★★★★ Christine Godwin
    Service department is always awesome. Whitney is always very nice and very helpful. | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Joyce Alston
    Al Serra is the best dealership for service they are very Professional, Chris in service was so nice and caring thank you so much | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Shawn Page
    Took care of my needs in a timely fashion and kept me informed | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Jacqmain
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    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Neumeyer
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    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Sheryl Dean
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    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Joyce Alston
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    3/12/2024 12:00:00 AM | Google
  • ★★★★★ Roy Miller
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    3/12/2024 12:00:00 AM | Google
  • ★★★★★ Shawn Page
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    3/12/2024 12:00:00 AM | Google
  • ★★★★★ Roy Miller
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    3/12/2024 12:00:00 AM | Google
  • ★★★★★ Tony
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    3/11/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Machowski
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    3/11/2024 12:00:00 AM | Google
  • ★★★★★ Jeremy Lyons
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    3/10/2024 12:00:00 AM | Google
  • ★★★★★ Andrea A.
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    3/10/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Machowski
    Wonderful 5/5 highly recommended | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Tony
    Michele was exceptional. She was friendly and checked me in quickly. The service was completed before the expected time. | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Branch
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    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Jorgina Rubin
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    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Jen Sesti
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    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Tom Hanson
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    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Mark Mattingly
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    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Rosie Cine
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    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Jeanette Nelson
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    3/9/2024 12:00:00 AM | Google
  • ★★★★★ cary austin
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    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Andrea A.
    I got an oil change and it was very quick, they get me in and out in no time. Much thanks:) | Read Full Review
    3/9/2024 12:00:00 AM | Google
  • ★★★★★ Diane Thom
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    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Ashlee Shenk
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    3/8/2024 12:00:00 AM | Google
  • ★★★★★ jeff cregar
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    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Mark Mattingly
    This was my first service on a new car here. There was also the repair on a recall item. They got the car in and finished everything in a couple hours. I was happy not to have to wait on my car for half of the day | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ horacio lopez
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    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Branch
    Great customer service, very timely and transparent. | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Tom Hanson
    Jeff was very helpful. | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Iris McCree
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    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Margaret Klimowicz
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    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Jorgina Rubin
    03-08-2024. Russell and Cole have been great to work with. Over the past year (2023) I have had extensive service to both of my JEEP's. They has gotten to know me and my vehichles well. Cole reminded me of my warrany and has saved me thousands of dollars. Russell always researches options that best work for me. I prefer consistenc | Read Full Review
    3/7/2024 12:00:00 AM | Google
  • ★★★★★ Stanley Beard
    it was great thanks | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ jeff cregar
    Chris and Matt are really good people . People you can trust to get your vehicle fixed and in a timely manner.Matt perry is highly recommended for all your mopar repairs. | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Whitney Bachman
    Adam Sharp was the best salesmen and made the buying process easier than ever imagined. | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Ashlee Shenk
    Great service department!! I dropped my car off the night before and received a text first thing in the morning letting me know they had received my car and informed me I could ask any needed questions through out the process. I asked them to please let me know if my warranty covered said repair or not and how much it would cost if I | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Keilen Walker
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    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Diane Thom
    Good service, less time than expected. Very friendly. Would recommend the service department. | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Iris McCree
    I came in for an oil change and leak. Russell was pleasant to work with. However I’m not particularly pleased with how service operates at this Jeep dealership. I’ve learned that when an appointment is made for “a leak”, it’s an appointment time to drop off the vehicle, only. From there you have to leave your car and the tech will ge | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Margaret Klimowicz
    This review is only for the Serra Body Shop. As for work on the outside of car, looked as good as when I orginally picked up. The inside needed touch up from body work. But when it comes to duration which they had it, it was a total nightmare. Took in on January 16, did not start touching base till first of February. At initial turn | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ Lori Rathbun
    Our Al Serra Body Shop experience was nothing short of EXCELLENT in every capacity. Matt was great to work with and our cars - yes cars - were repaired to above standard condition. Not only did they complete the body work we needed, when we picked up our car they had both been cleaned inside which was a very pleasant surprise. At the | Read Full Review
    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Will Oginsky
    Fred made the service to my truck easy , fast, and friendly!! | Read Full Review
    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Rob Z
    Chris did a great job start to finish with communication and assistance with warranty coverage. | Read Full Review
    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Jerry Browning
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    3/5/2024 12:00:00 AM | Google
  • ★★★★★ Mike Price
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    3/3/2024 12:00:00 AM | Google
  • ★★★★★ Kris Windsor
    They took care of me and got the job done fast???????????? | Read Full Review
    3/3/2024 12:00:00 AM | Google
  • ★★★★★ Shelby Seekamp
    I stopped in on a Saturday with little hope that I’d be able to have maintenance work completed since I know how busy service departments are, especially when it comes to short notice requests. Chris was able to accommodate me with ease and got my Jeep serviced quickly! I’m very impressed with the service department and how seemlessl | Read Full Review
    3/3/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Talbot
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    3/2/2024 12:00:00 AM | Google
  • ★★★★★ Charles Ronk
    I don't live around Grand Blanc anymore. So, I can't speak for the service department. The sales team I have worked with has been very helpful. With fair prices and excellent service. This was my third purchase from Al Serra and I wouldn't hesitate to return. | Read Full Review
    2/26/2024 12:00:00 AM | Google
  • ★★★★★ Wayne Rojas
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    2/25/2024 12:00:00 AM | Google
  • ★★★★★ Milca Flores
    Hola, la verdad q su atención fue excelente, el dealer Adam, muy atento y comprensivo a todas mis dudas, respuestas exactas y claras, muy competente y gracias por su atención y paciencia. | Read Full Review
    2/25/2024 12:00:00 AM | Google
  • ★★★★★ Antonio Davie
    I truly appreciated the great experience that I had received from Randy. Randy made the purchasing process very easy and informative. Randy was very thorough in explaining my purchasing options. Randy is a superstar! I truly appreciate everything he has done for me. | Read Full Review
    2/25/2024 12:00:00 AM | Google
  • ★★★★★ Margo Aasland
    Took 27 days to get a windshield wiper motor for 2016 Jeep Cherokee Trail Hawk! They had my jeep 27 days! Service department great, parts department terrible! They said 3 days and it would come and part didn’t! Part arrived same day I got the jeep back. | Read Full Review
    2/25/2024 12:00:00 AM | Google
  • ★★★★★ Stephanie J
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    2/23/2024 12:00:00 AM | Google
  • ★★★★★ Timothy Pyke
    2012 Journey (12 years / 127,000 + miles later) - the original alternator was not charging. Brought the vehicle to this service department / dealer, because the vehicle battery would not have lasted to go to a different Dodge service facility. Howard Taylor was the service advisor who handled the overall situation. I informed him of | Read Full Review
    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Kristi Wright
    After being misdiagnosed by 2 other shops, and being without a vehicle for a week, AL Serra got the job done!! Very pleasant to speak to. I will continue bringing my vehicle here! | Read Full Review
    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Katie Leoni
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    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Cody Dawson
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    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Kayla Volz
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    2/21/2024 12:00:00 AM | Google
  • ★★★★★ Ken Gates
    Friendly.. Courteous.. Professional.. Thank You!!! | Read Full Review
    2/21/2024 12:00:00 AM | Google
  • ★★★★★ Kirk Hilton
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    2/21/2024 12:00:00 AM | Google
  • ★★★★★ Callie Tremain
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    2/21/2024 12:00:00 AM | Google
  • ★★★★★ Koni Lorence
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    2/19/2024 12:00:00 AM | Google
  • ★★★★★ Judy lutze
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    2/18/2024 12:00:00 AM | Google
  • ★★★★★ Chris Carmany
    Great place to take your vehicles! | Read Full Review
    2/17/2024 12:00:00 AM | Google
  • ★★★★★ Bob Geisler
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    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Kristin Courtney
    From the service department to my salesman, my young kids and I were well taken care of throughout my entire visit. The service department helped me take the car seats out of my vehicle and my salesman helped me put them into my loaner. Attention detail like this made all the difference for me while trying to manage my children and g | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Peggy Van Eckoute
    Fred Wallace service advisor was great he took care of everything. Had to have warranty work done. It was done in a timely manner. | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Dan Collins
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    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Michael Cashman
    Great service with energetic people. Thanks. | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Chris Carmany
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    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Larry Arrol
    I've brought my vehicles for oil changes to Al Serra Chrysler for 20+ years. Today i was informed that they tripled the price of an oil change and if i wanted my tires rotated, it would combine to over $90. Sorry, the price of oil hasn't gone up that much, and inflation isnt 300%. Those prices are usurious. While I've not had anythin | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Justin Card
    Brought it in a month ago and had the top end of the motor worked on, both cam shafts replaced and a few other things. I brought it back up to have the transmission looked at and possibly the trans fuid changed because it is shifting really rough. They told me the MAP sensor is bad never looked at the trans, then charged me a diagnos | Read Full Review
    2/15/2024 12:00:00 AM | Google
  • ★★★★★ Matthew Country
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    2/14/2024 12:00:00 AM | Google
  • ★★★★★ Shere Mckay
    I was hit in a parking lot and had damage to my door and front panel. The body shop did a wonderful job making it look like nothing happened at all! They even did a little detailing ! Thank you ! | Read Full Review
    2/12/2024 12:00:00 AM | Google
  • ★★★★★ Michael St.louis
    Outstanding! I highly recommend Lacy, this was one of the easiest vehicle purchases I have made at any dealership.. Zero pressure, honest, and very friendly personality. | Read Full Review
    2/12/2024 12:00:00 AM | Google
  • ★★★★★ Andy Alger
    Nick Bishop has been out trusted Salesman for years! He is very knowledgeable, patient and funny! You won't be disappointed by calling on Nick! | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Don Hinkle
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    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Sue Tyner
    Great service and quick! | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Lynn Markland
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    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Carolyn Clemons
    The service was great this visit. The young man who assisted me did a phenomenal job! | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ kristy tessmer
    I brought in a jeep after replacing what I thought were adaptive headlights to be calibrated. They were aftermarket and said they were adaptive, but were not. The guys in the service department were gracious and kind when they let me know. It still cost 200 bucks because they had to pull em to find that out but labor is labor and it | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Robert Ivan
    Worst service I ever had will tell everyone to stay away | Read Full Review
    2/11/2024 12:00:00 AM | Google
  • ★★★★★ Julia Sherwin
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    2/10/2024 12:00:00 AM | Google
  • ★★★★★ Zack Skinner
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    2/10/2024 12:00:00 AM | Google
  • ★★★★★ Dennis R
    Vehicle was fixed in a timely manner | Read Full Review
    2/10/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Moore
    I asked how much the oil change was and was told I 64.94. I guess that was ok. However I was not told this did not include labor and tax which I thought was included in the price given when I asked. Total bill was 74.38 with tax and labor. With that being said I will not be coming back anytime soon for an oil change there. I had | Read Full Review
    2/10/2024 12:00:00 AM | Google
  • ★★★★★ Robert Ivan
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    2/10/2024 12:00:00 AM | Google
  • ★★★★★ Lori Russell
    Haven't purchased a vehicle, but PreOwned sales personnel are friendly and low pressure. | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ Mark Brown
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    2/8/2024 12:00:00 AM | Google
  • ★★★★★ tlhbubba
    Thank you Howard for your service at Al Serra. My jeep is running great now. My only complaint is, I wouldn’t think that a jeep with only 23000 miles you shouldn’t have to put $705.00 into it. | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ Susan Theakston
    I've always worked with Fred Wallace, and the bar is set high...today I worked with someone else who didn't measure up... | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ rolando lucio
    Service attendant was friendly and knowledgeable | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ Cheryl Anguiano
    Wasn’t able to trade in my leased Vehicle. It leaves us in a difficult position when the dealers won’t take into consideration that we need to get rid of the 1st car before getting a second | Read Full Review
    2/8/2024 12:00:00 AM | Google
  • ★★★★★ Dan Jones
    Quick and efficient. Michelle is very friendly and knowledgeable. | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Lipp
    I will always return to Al Serra for my vehicle purchases. They’re consistent with being up front and honest with trade evaluations while beating all other dealerships in the region. Don’t waste your time going to Detroit. If you need a vehicle and want a salesman that will do everything possible to get you the best deal that mee | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Craig Thurston
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    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Charles Smith
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    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Savannah Mayhew
    Quick service, kept me updated on the progress of my vehicle | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Willis Holmes
    Great quality service. | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ angela boyce
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    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Charlene Stofcheck
    Randy was great! The process was smooth. The best and easiest truck buying experience I have ever had. | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Maria Lessnau
    Kevin Y is absolutely the best. He is professional, knowledgeable and meets our needs. So happy to do business w him. | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Bob Nichols
    Great service. I had made an appointment for an oil change and tire rotation. They also identified a software update that needed to be done. It took about an hour for everything. They started the work immediately. | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Joe Davis
    Very communicative prompt service would be happy to return. | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Brandell Carnes
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    2/5/2024 12:00:00 AM | Google
  • ★★★★★ tony parker
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    2/4/2024 12:00:00 AM | Google
  • ★★★★★ Jere Hansard
    Chris listened and got my car fixed. Thank you Chris. | Read Full Review
    2/4/2024 12:00:00 AM | Google
  • ★★★★★ Kimberly Wendt
    I brought my 3/4 ton ram cummins in for electrical issues. Fast easy appointment time. Kept my truck an exceptable time frame. Michele was easy to work with. My tech was well skilled. Found problem and fixed it. Didnt charge for parts I didn't need. | Read Full Review
    2/2/2024 12:00:00 AM | Google
  • ★★★★★ Peyton Nixon
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    2/2/2024 12:00:00 AM | Google
  • ★★★★★ George
    Cost went up 30 bucks not happy | Read Full Review
    2/2/2024 12:00:00 AM | Google
  • ★★★★★ Terry Arnold
    I was not happy with the staff assisting me , was told that something under the hood was gonna have problems. When ask he wanted to charge me to tell me what the problem was the 2days later my car would not start to learn I needed a new battery ???? | Read Full Review
    2/2/2024 12:00:00 AM | Google
  • ★★★★★ T Bills
    With no appointment, I stopped at AS Jeep to see about an oil change and tire rotation. Russell Williams was very professional, helpful, and friendly. I was able to get right in. He said it would take @1 hour - 1hour, 15 minutes. Very surprised when my vehicle was ready at the 45 minute mark!! Tech Jonathan Walker took good care of | Read Full Review
    2/1/2024 12:00:00 AM | Google
  • ★★★★★ Brianna Rimmer
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    2/1/2024 12:00:00 AM | Google
  • ★★★★★ Dorrell Bittinger
    Brought my RAM 1500 in for an electrical no charge issue. No fault was registered. I gave 4 pictures of low voltage and almost dead battery from a road trip of 200miles. Truck was working ok when I brought to service. Service analyst treated me like I did not know what was going on. Told me all things technician did, none of which a | Read Full Review
    2/1/2024 12:00:00 AM | Google
  • ★★★★★ Andrew Starr
    I will not be returning to Al Serra. Not to have either of my vehicles serviced and certainly not to give them business when I elect to buy new vehicles. Brought my truck in for a check engine light issue. Setup an appointment a few days in advance and despite having a 9am morning appointment they did not contact with with any inf | Read Full Review
    2/1/2024 12:00:00 AM | Google
  • ★★★★★ Marchristin Moore
    Took care of my Mini Van very professional. I always go here for my oil changes!!! My last experience wasn't so great the service writer wasn't pleasant she didn't even offer a to have the mechanics look at my abs light | Read Full Review
    1/31/2024 12:00:00 AM | Google
  • ★★★★★ Leslie A. Cooper
    Chris my service writer is the best! Super helpful, answered every question and is patient . Awesome experience. | Read Full Review
    1/31/2024 12:00:00 AM | Google
  • ★★★★★ Laura Paquin
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    1/31/2024 12:00:00 AM | Google
  • ★★★★★ Eric Carline
    Got me in on time for my appointment for an oil change. Informed me on what services should be done but no hassle to do them now just did the oil change, got it done in 20 mins at a fair price. | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Darrell Callahan
    Frank Foster is the best to work with friendly and very knowledgeable thank you Frank!!!!! | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Nick Newcomb
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    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Adam Martin
    Friendly and efficient. | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ Monica Caldwell
    My vehicle gets all its repairs through Al Serra. It usually goes great but the last time I went they wasn’t clear on how much money I will be out of upfront. She discuss what they will be doing to my vehicle, but she did not discuss the pricing that is a HUGE problem because it’s usually HUGE price at the end. | Read Full Review
    1/30/2024 12:00:00 AM | Google
  • ★★★★★ THOMAS BINASIO
    Al Serra Jeep personnel were professional, helpful, and timely with my service visit. The courtesy shuttle took me door to door with friendly drivers. | Read Full Review
    1/29/2024 12:00:00 AM | Google
  • ★★★★★ Adriana
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    1/29/2024 12:00:00 AM | Google
  • ★★★★★ Randy Boswell
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    1/29/2024 12:00:00 AM | Google
  • ★★★★★ Nick Meyers
    Didn’t care for the service writer at all. Had an appointment made and they didn’t stand by it. The lady was not nice at all. Will not be bring my truck back | Read Full Review
    1/29/2024 12:00:00 AM | Google
  • ★★★★★ Tameka Pritchett
    I had a great experience getting my oil change at Al Serra Jeep Chrysler. They were fast and customer service was great. | Read Full Review
    1/28/2024 12:00:00 AM | Google
  • ★★★★★ Ben Bronson
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    1/28/2024 12:00:00 AM | Google
  • ★★★★★ Rebecca Stallard
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    1/28/2024 12:00:00 AM | Google
  • ★★★★★ Aaron Seiser
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    1/28/2024 12:00:00 AM | Google
  • ★★★★★ Brian Eason
    While the service was really good and were kept in the loop as to what was going on, the final price was pretty hefty for what was done. I know dealerships are more expensive but I was not expecting the price I got. In the end, the car was fixed and is running like it should. | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ DYGIE FILMS
    They were happy to help and very friendly! | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Marc Salach
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    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Darby Switalski
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    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Suzie Wright
    Had a great experience. Nick was great. We will be back. | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Amy Miller
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    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Emily Phillips
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    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Jill Frechette
    I always ask for Fred because of his great customer service. Always friendly and helpful | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ polly peterson
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    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Burgess
    | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Dave Sheller
    | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Beverly Davis
    Professional | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ Ron B
    Serra CJDR is the best wish they had more Jeep stores | Read Full Review
    1/24/2024 12:00:00 AM | Google
  • ★★★★★ Porshe Houston
    The salesman Levi was so helpful & very nice that’s for helping find my dream car I love it. Will be send people to you. | Read Full Review
    1/24/2024 12:00:00 AM | Google
  • ★★★★★ Sandy Christensen
    | Read Full Review
    1/23/2024 12:00:00 AM | Google
  • ★★★★★ paige harriman
    Colin was great super nice and helpful | Read Full Review
    1/23/2024 12:00:00 AM | Google
  • ★★★★★ Esther Diamond
    Very nice and helpful | Read Full Review
    1/22/2024 12:00:00 AM | Google
  • ★★★★★ John Krasny
    | Read Full Review
    1/22/2024 12:00:00 AM | Google
  • ★★★★★ Ryan Hazard
    Got me right in and back on the road quickly. Thanks again! | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ Cassandra Gonzales
    Whitney is amazing. She's always so kind when I come in. Even if she isn't assigned to me both her and Michelle make it a point to say hello to me and ask me how I've been when they see me. It's really nice to have such personal service! Thanks ladies yall rock! | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ jairre Lee
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    1/21/2024 12:00:00 AM | Google
  • ★★★★★ Justin Koehn
    | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ JamesKro 2020
    I called to setup an appointment for my regular oil change. They confirmed the date, the time and the procedure but they forgot to mention THE PRICE WENT UP almost $30. A simple fair warning would've been nice before I butchered my morning only to come up short at the desk. I respect them raising they're prices but a heads up would'v | Read Full Review
    1/21/2024 12:00:00 AM | Google
  • ★★★★★ angela clapp
    Wish managers didn’t delay sales people by having meetings in the middle of the day. | Read Full Review
    1/20/2024 12:00:00 AM | Google
  • ★★★★★ Cheveze King
    Chris was very professional. Made the changes that were needed & got my car service in a timely manner. Amazing service | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ Jason Hale
    Great service, Michele was friendly and helpful | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ Adam Thomas
    Always friendly people and they get the job done! | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ T Pointer
    As always great service. Thank you ?? | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ Nicole Allen
    The customer service I received at Al Serra was amazing. I wasn’t pleased to hear about the problem I had with my vehicle, but I’m glad they found the problem. Fred was very helpful from start to finish | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ david cooper
    This place is awesome the service is great and Wendy at write up desk is the best there | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Kenny Mack
    Great service and friendly staff. | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Charlean Whitaker
    | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Terri McMullen
    Always a positive experience at Al Serra. I can get an appointment that works with my schedule. Easy in and out. | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Jeff L
    Great store if you have warranty work or want to get an oil change. Anything else I encourage you to seek a mechanic elsewhere as the labor rate is just south of $200/hr. | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ David Booth
    Going to live in the gym | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Monique Spears
    | Read Full Review
    1/17/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Kato
    Chris is the best service advisor that I have worked with | Read Full Review
    1/15/2024 12:00:00 AM | Google
  • ★★★★★ James Mapley
    Excellent customer service. Thank you for keeping me posted every step of the way. | Read Full Review
    1/15/2024 12:00:00 AM | Google
  • ★★★★★ Gerry Smith
    | Read Full Review
    1/15/2024 12:00:00 AM | Google
  • ★★★★★ Mike Singer
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    1/12/2024 12:00:00 AM | Google
  • ★★★★★ Johnnie Davis
    Very professional We'll go back. | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Ruby Barrett
    | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Marie Psenski
    Was beyond pleased with Chris’s work ethic. Very helpful and good at his job. Spoke with Cole as well and he explained unusual situation. Wouldn’t think twice about using Al Serra in the future. | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Brett Larsen
    Top notch service. The car was done even before the scheduled appointment ?? | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Kenneth Abrams
    Michele V. kept me up to date as my car was being serviced! | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ James Terry
    | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Mason Taylor
    | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Lang
    | Read Full Review
    1/9/2024 12:00:00 AM | Google
  • ★★★★★ Rebecca Austin
    | Read Full Review
    1/9/2024 12:00:00 AM | Google
  • ★★★★★ Shirley Kautman-Jones
    | Read Full Review
    1/9/2024 12:00:00 AM | Google
  • ★★★★★ Barbara Hanser
    2 stars only because sales department was great when I bought a equinox little over a year ago. They gave me a very fair trade in on my truck. I was very pleased. I talked them up to people I know. Suggested them to others who wanted to buy/trade a vehicle. The service department on the other hand is horrible! Took my jeep in for ser | Read Full Review
    1/9/2024 12:00:00 AM | Google
  • ★★★★★ Tjbsmw
    You make an appointment to have something looked at and they want you to leave it with them for 1 -2 dayd before they will look at it | Read Full Review
    1/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ Charlotte Shannon
    Tony Naylor did an awesome job on my new purchase. He went above and beyond to help my husband and myself get the Jeep I wanted. It was a great experience felt like a friend was helping us. Awesome job. | Read Full Review
    1/8/2024 12:00:00 AM | Google
  • ★★★★★ Jim Purves
    Great experience! It was a simple, easy, and transparent sale. | Read Full Review
    1/8/2024 12:00:00 AM | Google
  • ★★★★★ Don Yonkman
    | Read Full Review
    1/8/2024 12:00:00 AM | Google
  • ★★★★★ John Lipp
    Thank you to Erik for making my car buying experience quick and easy. Would recommend him to anyone looking for a vehicle | Read Full Review
    1/6/2024 12:00:00 AM | Google
  • ★★★★★ Zabrina Davison
    The communication from the time I called to have my vehicle serviced to the completion was Excellent. I appreciate how the technician and the service representatives communicated with me each service needed or recommended. There was no pressure to accept the recommended services on my vehicle. I was very satisfied with the service | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ Chrystal Harris
    Excellent service by Kevin! | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ Michael Johnson
    Awesome service. Chris was exceptional! Took great care of me! | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ Ryan Fischer
    For the most part, the service has been phenomenal. | Read Full Review
    1/5/2024 12:00:00 AM | Google
  • ★★★★★ Dave Chester
    Job done as expected and very happy | Read Full Review
    1/4/2024 12:00:00 AM | Google
  • ★★★★★ Lay Turner
    | Read Full Review
    1/4/2024 12:00:00 AM | Google
  • ★★★★★ The Philzone
    They lied about my jeep having stripped lug nuts, they wanted to charge me $220.00 to replace them. I drove home and spun them off with a breaker bar, and then by hand. Every time I go there for an oil change it still reflects I have stripped lug nuts. The service manager flat out lied. Talked to the owner, did nothing. | Read Full Review
    1/4/2024 12:00:00 AM | Google
  • ★★★★★ robert Elgin
    Howard is a top notch Service Rep. great service in and out as promised. | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Alison T
    Al Serra always is able to provide us with a vehicle that suits our needs . They are efficient, friendly and reasonable. Austin was great to work with ! | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Nelson
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Dyana Bailey
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    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Amber Swain
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Bill Teer
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ I Can Fix That!
    | Read Full Review
    1/2/2024 12:00:00 AM | Google
  • ★★★★★ Gilliemonster
    Efficient Friendly Service | Read Full Review
    12/31/2023 12:00:00 AM | Google
  • ★★★★★ Heather Schaefer
    | Read Full Review
    12/31/2023 12:00:00 AM | Google
  • ★★★★★ Lou Fecher
    Thank you to all the employees at Al Serra Chrysler Dodge Jeep Ram Service! Once again they are the BEST! | Read Full Review
    12/31/2023 12:00:00 AM | Google
  • ★★★★★ Jacob Mejia
    | Read Full Review
    12/31/2023 12:00:00 AM | Google
  • ★★★★★ Dawn Poliskie
    Our salesman, Trey Edwards (Chrysler/Jeep/Dodge) was knowledgeable, helpful, and patient...overall great to work with! He helped make my daughter's first new car buying experience easy and stress free. I would absolutely recommend him! | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ Bob Booher
    Completed service as expected and on time | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ Monica sams
    Fast and Friendly service?? | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ Dan Tabor
    It was the best experience ever buying a new vehicle! Andreas was top notch! | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ Michelle Contreras
    Check engine light came on again today. This is the 3rd time in the last few months. I just picked up my dodge charger 2 weeks ago, which was the second visit. Had to wait for a part to arrive so my car was there almost 7 weeks. Today when I start my car the check engine light came on again, so apparently the issue was not taken care | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ Scott Ross
    Steven was great to deal with. | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Fivebelow YT
    Toby McLean was very helpful and has great customer service! | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Chad Vanderpool
    | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Mark Ashlock
    Michelle is fantastic!!! | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ tammy stehle
    | Read Full Review
    12/29/2023 12:00:00 AM | Google
  • ★★★★★ Matt Courtney
    Great experience with new sales, Steve Carnes in particular. Professional, communicative, and a genuine listener. Will be back! | Read Full Review
    12/28/2023 12:00:00 AM | Google
  • ★★★★★ Dan Keene
    | Read Full Review
    12/28/2023 12:00:00 AM | Google
  • ★★★★★ Chris Gauss
    Excellent experience with straight forward pricing. Steve was exceptional | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Joe Green
    | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Pamela French
    Treated me with respect and were prompt with service. | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Jason E
    Tony Naylor is an amazing sales consultant. He went above and beyond for us. Everything went smoothly, he answered any and all questions. He made us feel like family. If you are in the market for a new or used car/truck seek him out! You won’t find a more attentive sales consultant. | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Kelly Daniel
    Best oil change experience I’ve ever had from a dealership | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Paige Deneen
    Howard at the Jeep store helped me get my vehicle in quick and get my issue diagnosed and fixed all within a day! He’s great to work with each and everytime I have been there. I have recommended him to several other people all who have had equally great experiences! | Read Full Review
    12/25/2023 12:00:00 AM | Google
  • ★★★★★ Don Pfeiffer
    Fred was super helpful and friendly. | Read Full Review
    12/25/2023 12:00:00 AM | Google
  • ★★★★★ Stephanie Walter
    | Read Full Review
    12/25/2023 12:00:00 AM | Google
  • ★★★★★ Sam Vokal
    | Read Full Review
    12/25/2023 12:00:00 AM | Google
  • ★★★★★ Glen Rodgers
    Very professional and patient. | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ Kristen Goyette
    Great experience overall! | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ Katie bell
    Slowest service ever. I went to get an oil change and I was here for two and a half hours. People who dropped their car off after me left before I did. Usually impressed with Al Serra not this time and will not be getting service done here again. | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ Dan Jones
    Quick and efficient. Whitney is very friendly and knowledgeable. | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Greg Kampe
    Awesome | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ David Mechem
    I was very disappointed with my last appointment at La Fontaine Jeep dealership, so I figured I would give Al Serra a try. It's very easy to schedule. Service was performed in a timely manner. Staff was very polite, thorough. I will definitely be back. | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Jes Hadden
    I am thrilled with my Jeep! It was in an auto accident and they took great care of me! Thank you Matt! You were awesome to deal with! I was that customer that called a few times to see how things were going! I appreciate your patients! Very happy! | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Ryan Autry
    Well priced and honest. | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ adam miller
    Easy and convenient trade in and lease of a new vehicle . Absolutely zero complaints ! | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Bell, T
    | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Brigitte Thomas
    I have no comment my car wasn’t serviced | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ Scott Oberski
    Easy drop off and was notified when the repairs were completed. | Read Full Review
    12/20/2023 12:00:00 AM | Google
  • ★★★★★ damon guilford
    | Read Full Review
    12/20/2023 12:00:00 AM | Google
  • ★★★★★ Sharniece Roberson
    | Read Full Review
    12/20/2023 12:00:00 AM | Google
  • ★★★★★ Nash
    I checked the oil stick the day after my oil change along with having my filters changed. The oil from the stick was dirty. They did not put any power steering fluid in my vehicle, there is none visible in the tube. The day after my service my car started a loud whining noise. I am so disappointed in this service! | Read Full Review
    12/19/2023 12:00:00 AM | Google
  • ★★★★★ Greg mckay
    Very friendly and helpful. Not pushing any service or repairs at me. Let me decide what I wanted done. | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★★ Osama Aljarrah
    Thank you for the service. | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★★ jan domenick
    Everyone was very friendly and very helpful. They did a great job and even cleaned my car inside and out. | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★★ Shelly Vosick
    We had our van worked on 3 months ago. They called and said it was done and it'd be 900 dollars. I asked what did you find wrong with it. They said they didn't identify the problem. It missed 1 way on the way home and then the problem happened 3 months later. We took it to a different shop this weekend and 190 dollars later we did fi | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★★ Brandon Jensen
    | Read Full Review
    12/17/2023 12:00:00 AM | Google
  • ★★★★★ Rose Esmacher
    Andreas was awesome! We got the exact truck we were hoping for, with a few extra bells and whistles, and he worked with us to make it happen within our planned budget. Andreas was knowledgeable about all aspects of the truck, taking time to explain some the features I wasn't familiar with. He explained every step of the process and | Read Full Review
    12/17/2023 12:00:00 AM | Google
  • ★★★★★ Alexis Garza
    Toby McLean was great to work with. Knowledgeable, prompt and responsive, he made the process very smooth. | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Fonda Jackson
    | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Teresa Brassaw
    Everyone was so nice! | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Karen Irish
    Prompt service Pleasant waiting area Pleasant shuttle driver | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Martha Bonifazi
    Excellent customer service | Read Full Review
    12/14/2023 12:00:00 AM | Google
  • ★★★★★ Garrett Daily
    | Read Full Review
    12/14/2023 12:00:00 AM | Google
  • ★★★★★ Abigail Barker
    Over all good experience, Colin was helpful and encouraging through the process! | Read Full Review
    12/14/2023 12:00:00 AM | Google
  • ★★★★★ Tim Levin
    I would not use this location for any service to my RAM again. This was my 1st, and my last. I dropped my truck off on Tuesday. Friday I had to call to find out the status. They had my phone numbers switched and couldn't call. She gave me a quote for $1196 to repair broken air dam and replace fuel tank pressure sensor. I ok'd the wor | Read Full Review
    12/14/2023 12:00:00 AM | Google
  • ★★★★★ Charles Brown Jr.
    I received excellent service from Steve Carnes.He was very helpful and answered all my questions. He didn’t rush me into buying the Dodge Hornet as it took some time to complete the process.I would highly recommend Steve to any friends and family members. | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Andrew Emma Saarela
    Eric was easy going, knowledgeable, and honest. Happy with the car, price, and service | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ jacqueline noga
    Awesome, quick, fast, professional and kind | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Pam Weier
    | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ William Magers
    Always friendly and quality service. Whitney does a great job with customers. The service cost was the lowest among dealerships and car repair shops to change transfer and differential case oils. | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Marie Standoak
    Whitney Palmer took excellent care of me | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Ronald Payne
    Fred Wallace is great to work with, knowledgeable and very professional. | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Wykisha Bullock
    | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ tweezy4079
    Service advisor didn’t inform car porter I had an aftermarket alarm, so they lock my keys in the car. Didn’t bother calling to see if I had the spare fob which I did so they cut a new key without informing until I came to pick up vehicle. Just bad communication skills I will not be coming back. | Read Full Review
    12/12/2023 12:00:00 AM | Google
  • ★★★★★ Lauren Elizabeth
    My family has been a customer of Al Serra for the last 40 + years. Always satisfied with the service we receive. | Read Full Review
    12/11/2023 12:00:00 AM | Google
  • ★★★★★ Shawana McDonald
    | Read Full Review
    12/11/2023 12:00:00 AM | Google
  • ★★★★★ Laurie Peto
    I have had nothings but a positive experience working with the team at Al Serra in Grand Blanc Michigan. I would highly recommend them to everyone. | Read Full Review
    12/10/2023 12:00:00 AM | Google
  • ★★★★★ Qiana Towns
    It's been a while since I last visited Al Serra Grand Blanc for service When my dealer retired, I slowly moved on to other dealerships. However, I decided to return for an oil change on two of our vehicles and I was very pleased with my service. Whitney in Jeep service and John in Chevrolet were prompt, kind, and detailed. It surprin | Read Full Review
    12/9/2023 12:00:00 AM | Google
  • ★★★★★ Doug Peterson
    Awesome job Whitney was great very helpful and the job was done a few days before I expected it. Thank you so much. | Read Full Review
    12/9/2023 12:00:00 AM | Google
  • ★★★★★ Rose Esmacher
    | Read Full Review
    12/9/2023 12:00:00 AM | Google
  • ★★★★★ Richard Kowal
    Service was great | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Jacob Bennett
    | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Beth Sue
    | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Sara Standard
    Fast friendly service! Price was great too | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Debbie Stewart
    That was the best experience ever got to love Pete and Johnny they're the best | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Steve
    Quick and friendly service | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Krista Meyer
    Long story short, I had to bring my car in 2 different times for a recall & repair work. Both times, had to leave my car for multiple days without a loaner. Not sure how they expect you to go days without a car when you have a job, kids, life, etc. But I will not be returning to this dealership. | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Andrea Chandler
    I bought a 2021Jeep in October. I noticed that the AC makes a weird noise and that the tires needed to be replaced. They said that the AC was fine, it isn’t and that they would replace two tires for free but not all 4. This is a 4x4 and all should be done at once. I was desperate to get into a car and purchased the vehicle. I was a | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ Kristina Kowalsky
    Great customer service! | Read Full Review
    12/6/2023 12:00:00 AM | Google
  • ★★★★★ Trent Vartanian
    | Read Full Review
    12/6/2023 12:00:00 AM | Google
  • ★★★★★ Jerry Cook
    Very nice and helpful | Read Full Review
    12/6/2023 12:00:00 AM | Google
  • ★★★★★ Diana petrick
    | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★★ Mike Gidelski
    Great experience with Levi and the sales manger! | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★★ Tom Grasso
    | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★★ Chris G
    I was having warrantee repairs done. They told me I needed addition work. Spark plugs needed to be replaced at a cost of $233. The next day I call back to so ok change them. They changed to cost to $432. This will be my last time having work done there. | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★★ Tamara Robins
    Service was great m, place was very clean and service guy was awesome | Read Full Review
    12/3/2023 12:00:00 AM | Google
  • ★★★★★ K G
    | Read Full Review
    12/3/2023 12:00:00 AM | Google
  • ★★★★★ Michelle Shilling
    | Read Full Review
    12/2/2023 12:00:00 AM | Google
  • ★★★★★ Tracy Garfi
    The fact that they don't tell you when they set the appointment for your vehicle to come in, it could be 2 to 3 days before they even get to. It is irritating to find out when you get there, not to mention the automatic $273 that they charge you just to take it in and look at it grant it. It goes towards repairs but if it were someth | Read Full Review
    12/2/2023 12:00:00 AM | Google
  • ★★★★★ Jason LaCelle
    Very good. Fixed properly. Would use again | Read Full Review
    12/1/2023 12:00:00 AM | Google
  • ★★★★★ William Burrows
    Great support and service | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ vikki lasota
    Breanna my service writer went above and beyond in keeping me informed. She was professional and timely. | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ Michael St.louis
    Outstanding! I highly recommend her, this was one of the easiest vehicle purchases I have made at any dealership.. Zero pressure, honest, and very friendly personality. | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Parisi
    Took my vehicle in to install a Chrysler component on my vehicle and they were unwilling to do it because it wasn't purchased directly through them. I informed them this is was a gift given to me from my girlfriend that she was able to acquire directly from Chrysler through her son, they still felt that it was not an option to take c | Read Full Review
    11/30/2023 12:00:00 AM | Google
  • ★★★★★ Lee Smith
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    11/29/2023 12:00:00 AM | Google
  • ★★★★★ Kelly Wells
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    11/29/2023 12:00:00 AM | Google
  • ★★★★★ Kenda Gerow
    | Read Full Review
    11/28/2023 12:00:00 AM | Google
  • ★★★★★ Chelle Keely
    Scheduled an appointment for Saturday at 9:30am. Arrived on time issues to be taken care of were an oil change, tire rotation and air bag warning light on. On way to appointment tire pressure warning light came on. All was discussed when I turned over my car keys. Heard nothing at all Saturday. 11:44am Monday received a text that my | Read Full Review
    11/28/2023 12:00:00 AM | Google
  • ★★★★★ Anna Neph
    Michele at CDJR service was absolutely amazing! She was kind, polite, prompt and helpful. She also gave me plenty of updates and was timely with her responses and keeping me in the know! I would definitely go back to her again! | Read Full Review
    11/27/2023 12:00:00 AM | Google
  • ★★★★★ Ilir Lajcaj
    A+ experience. Drove 50 miles for a specific vehicle, well worth it and would highly suggest. | Read Full Review
    11/27/2023 12:00:00 AM | Google
  • ★★★★★ Theresa Carter
    My only concern was that I was told they would call about my car but instead sent a text which made me have to call them them wait for a return call. Why ask for a phone number and say you will call then text | Read Full Review
    11/27/2023 12:00:00 AM | Google
  • ★★★★★ Jeffery Thompson
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    11/24/2023 12:00:00 AM | Google
  • ★★★★★ Mark Goltry
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    11/24/2023 12:00:00 AM | Google
  • ★★★★★ Richard Standen
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    11/24/2023 12:00:00 AM | Google
  • ★★★★★ Holly Gauthier
    | Read Full Review
    11/24/2023 12:00:00 AM | Google
  • ★★★★★ Tammie Golidy
    I was greeted with friendly smiles picking up my car! | Read Full Review
    11/24/2023 12:00:00 AM | Google
  • ★★★★★ P. Cool
    2024 Jlu hardtop purchase and install, turned out flawless. | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Matt Romain
    Carl was fantastic, the deal was exactly as discussed over text, everything was ready for me when I got there. I'll gladly drive an hour to do business with him again. | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Martin Werschky
    Easy to work with | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Jay
    Randy is terrible. I told him I only wanted a truck with the V8. He said it came with the 5.7 V8 I trusted him I bought the truck two weeks later I popped the hood and it has a V6 do not trust this dealership. | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ Jamie Sigler
    | Read Full Review
    11/21/2023 12:00:00 AM | Google
  • ★★★★★ Phil Seaton
    Took our Grand Cherokee in for an oil change and recall. Initially told the recall would take a month to get the replacement parts, but we were pleasantly surprised when they called a week later saying it was done. Whitney was easy to work with and kept us informed through the whole process. | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Jay
    Randy is awesome! He was patient with me with finding the vehicle that I liked for the payment size. having my son there did not bother him at all he is a great guy and I would recommend him to my family and friends. Thank you Randy for helping me find my truck the truck is amazing! | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Suzanne Welch
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    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Darrell Lucus
    Great professional company | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Holly Miller
    Our sales person Lacy DuBrulle was knowledgeable and friendly. We love our new car! | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Cole Koester
    Russel was awesome! | Read Full Review
    11/20/2023 12:00:00 AM | Google
  • ★★★★★ Ta Lewis
    | Read Full Review
    11/19/2023 12:00:00 AM | Google
  • ★★★★★ Jay
    Randy is awesome! He took his time to help me find the truck I wanted | Read Full Review
    11/19/2023 12:00:00 AM | Google
  • ★★★★★ John D
    Good service | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Anginette Page
    Lacy Dubrulle was awesome! Very kind and helpful. She followed through and offered a great first experience with Al Serra. I highly recommend giving her a call! | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Mark Kincaid
    Courteous, knowledgeable service personnel made this a less painful experience indeed. Well done! | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Kristen Welch
    Awesome customer service. Chris is great! Helpful, professional! | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ James Hoover II
    | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Steve Horton
    Great service!! Between Russell at check-in and Michelle at service completion, everything was great. | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Chris
    | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Walt Melen
    | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Emily Bronikowski
    I just purchased a used mini van from this dealership. I am very happy with the customer service and vehicle so far. They were honest, as my husband left his wallet in the car after our test drive, were understanding as my toddler was losing his mind in the office and accommodating when a form had to be signed afterwards. We worked w | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Z Rodgers
    No more severe grinding noise but broke my bank :) | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Kelsey Geer
    If it wasn’t for my actual car salesman, I would never bring my car back here. I don’t leave reviews, but the fact they want you to leave your vehicle ALL day to then not even have your vehicle looked at, to then want to keep it overnight and NOT give you a loaner vehicle. Is absolutely insane. I have work, kids and a life. But they | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Andreas Engstrom
    Service team is the best | Read Full Review
    11/16/2023 12:00:00 AM | Google
  • ★★★★★ Mark Fittante
    | Read Full Review
    11/16/2023 12:00:00 AM | Google
  • ★★★★★ Meister
    Simple signing process, didn't try to push anything on me. My problem comes from the fact that I was told that a glass chip repair would be completed on my vehicle before purchase, including multiple messages confirming the repair, only for a couple of weeks later to have that chip not repaired and given the excuse that "it's a wierd | Read Full Review
    11/16/2023 12:00:00 AM | Google
  • ★★★★★ Anna Schunot
    | Read Full Review
    11/15/2023 12:00:00 AM | Google
  • ★★★★★ Scott Kelly
    Fantastic ppl, my salesman, rocked it, go see Derrick | Read Full Review
    11/15/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Smith
    | Read Full Review
    11/15/2023 12:00:00 AM | Google
  • ★★★★★ Chrissy McNiel
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    11/14/2023 12:00:00 AM | Google
  • ★★★★★ Armando Lopez
    Great service and my wait time was non existent.... | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Malone
    | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ doug feyers
    Let's schedule an appointment days in advance and dropped it off the night before, the next day they texted me to tell me they would get to it later in the afternoon or maybe even the following day. Why did I even bother making an appointment? When I asked to just give me the car back they told me that they couldn't release it becaus | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ andrew simon
    Andreas was great in the Chrysler building. Would highly recommend | Read Full Review
    11/13/2023 12:00:00 AM | Google
  • ★★★★★ Debra Hargrave
    I was greeted immediately after walking through the door, and shown to the person I had previously made an appointment with. From start to finish, Austin listened to what I was wanting to drive. He showed me multiple vehicles, so I could make a decision I was happy with. Going to Al Serra gives you the option of changing brands all | Read Full Review
    11/10/2023 12:00:00 AM | Google
  • ★★★★★ Johnny Wu
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    11/10/2023 12:00:00 AM | Google
  • ★★★★★ Nathan Austin
    | Read Full Review
    11/10/2023 12:00:00 AM | Google
  • ★★★★★ Kara Jones
    | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ LaShawnda Boyd
    My oil change was fast. | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ John Albright
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    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Christopher Wilder
    Chris and Michelle made the experience perfect. They were quick, knowledgeable and super friendly. Made me feel welcome and part of the family. Company was super fast with the fix and kept me in the loop step by step from start to finish, they even finished the job within the same day so I didn't have to worry about finding rides. Sh | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Janelle Procunier
    Everything went well Chris was great. Came back once I was told my car was ready. Went to pick up my car and it wouldn’t start. Mechanic failed to tighten screws on the battery. Chris took care of this but very concerning they were going to let me leave the lot with out tightening the bolts on my battery | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Tim Priebe
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    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Keith Falkenhagen
    Austin, our sales associate, was awesome. He listened asked questions and helped us find the right fit for us. The experience other than Austin was well below my expectations. I am buying a 60K vehicle and none of the other people involved even spoke to me or my wife. I expect finance, the manager, someone to at least shake my hand a | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ James Gouge
    Made shopping for a vehicle a good experience. Ask for Lacy she was great to work with. | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Amy Zimmer
    Fantastic service every time I have something done! | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Ron Lavene
    I received an immediate greeting and comfortable discussion in purchasing a vehicle. The buying experience was very positive. | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Charm Healy
    | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Tanner Allen
    Andreas got me into a really nice used Malibu, honestly the service from him was exceptional. Went over everything and made sure we were comfortable. Didn’t pressure us into doing anything. Both me and my girlfriend bought cars from him and we love em. My only complaint is the price point was almost 2k over the max of Kelly blue book | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Allison Mailloux
    I made an appointment to get my oil changed and had to wait for a hour and a half. I could understand waiting that long if I walked in, but I had an appointment. They did give me a car wash, but I am frustrated I had to wait so long for an oil change. | Read Full Review
    11/7/2023 12:00:00 AM | Google
  • ★★★★★ Madeline Herman
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    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Renee Whalen
    Everything was good except my name is spelled wrong in the system that sends the text. | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ anita gould
    Our salesperson Andreas was knowledgeable and not pushy.We had our paperwork done and new vehicle picked up on the same day. | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Julie S
    The entire shopping and purchase experience is as very positive. Eric Faulkner was an excellent sales person, extremely helpful and knowledgeable. | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Brian Robinett
    Tony is the man to see if you need a u Certified used car! Absolutely Painless. No one wants to spend Saturday at the dealership, but if you have to, he is the best I have ever had the pleasure of working with in the industry! Everyone is polite, and the GM there is amazing as well. Props all around! | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Analicia Perkins
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    11/5/2023 12:00:00 AM | Google
  • ★★★★★ Nora Jean Wolfe
    Tony is a great sale person... patient and very helpful | Read Full Review
    11/4/2023 12:00:00 AM | Google
  • ★★★★★ Delbert Snider
    Kind and professional ?? | Read Full Review
    11/4/2023 12:00:00 AM | Google
  • ★★★★★ Anna Hoglin
    Carl is very good at what he does. I didn’t feel like he was a salesman and he made the process very quick and easy and found exactly what I was looking for. 10/10 would recommend purchasing your vehicle from Al Serra. Go see Carl Berkey for a great experience!! | Read Full Review
    11/4/2023 12:00:00 AM | Google
  • ★★★★★ Beth Whiston
    Andreas was very helpful | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ sme2000
    Got my service done quick and im back on the road. | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Nick Nick
    These guys are stand up and the mechanics are very knowledgeable!!! They put a whole transmission in my car in less than a week had my car back 100% satisfied with all there work and help thanks again for the great work would recommend to anyone!!! | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Angela Wills
    Dealership service is great but not happy with the vehicle | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Amy McDougal
    Quick and professional. Had to order parts for my Jeep and it only took a couple days. I'll definitely be back. | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Janice Barnett
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    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Matthew Slaght
    Brought vehicle in for repair. The communication and status updates were on point. Repair work was completed correctly. All good ?? | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Tonia Kemp
    | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Charles Glumm
    Took car in for thermostat check engine light, wouldn’t fix it but told me needed $3,000 in front end work kept car for a month. When I got car back thermostat was not fixed check engine light back on that day with same problem. Would not go back. | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ C Gatteri
    Drove an hour to see a Cadillac listed with 46k miles to find out it’s currently a demo getting ragged on with over 50k and tires that I have never seen so bald in my life. What an inspection process. Then come to find out they don’t negotiate the prices. Go to a dealer that values its customers. These guys don’t. | Read Full Review
    11/3/2023 12:00:00 AM | Google
  • ★★★★★ Ruth Hennig
    Excellent | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Jane Jane
    | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Paula Barach
    Russell was very helpful with the progress of the repair on my Jeep. He is truly an asset to the Al Sera service team !?? | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ jrschantz
    My first visit to this dealership for routine service. Staff were cordial and efficient. Suggested additional service but didn't pressure the sale. Pleasant experience. | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Alaina Madison
    Everything went so smoothly and it was a great experience. Drew Z. was absolutely fantastic! Highly recommend!! | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Tyler Esmacher
    | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Damon Franklin
    Service has never been the best, not even been there a handful of times, mostly for recalls, but I was told since an issue couldn't be "duplicated" they couldn't correct an issue, the same issue happened this morning on my way to work, so either they didn't try hard enough or my car just doesn't wanna work while I'm only in it. A "c | Read Full Review
    11/1/2023 12:00:00 AM | Google
  • ★★★★★ Dierdre Broussard
    Very good service | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Alexa Lippert
    I had an amazing time at this dealership we were seen immediately and I got a car in that one day | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Notthrilled
    | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Christopher Martin
    Found a nice vehicle today got it on hold hoping to get it tomorrow it's gonna be one for my father and me. | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ kelsey moyer
    Horrible service techs. I have been there multiple times and twice they have messed up. The first time I went in for a simple oil change and when I got home oil was leaking all over my driveway. Vehicle had to get towed back to the dealer and they had to redo it. Second time I had a water pump. I picked up the vehicle, and within a m | Read Full Review
    10/30/2023 12:00:00 AM | Google
  • ★★★★★ Don Guest
    We had a great overall experience and the customer service was top-notch. | Read Full Review
    10/29/2023 12:00:00 AM | Google
  • ★★★★★ Mackenzie Sequin
    Great customer service, quick & efficient! | Read Full Review
    10/29/2023 12:00:00 AM | Google
  • ★★★★★ Julio Leon
    Renae was AMAZING!!! from the first time i met her at her desk to drop off and picking up my truck, her customer service was on point! I was amazed at how I was treated and would recommend all of my people to that body shop! Hands dwn, I rate customers service 10/10!! Renae, YOU ROCK!! P.S. they even detailed my truck for me! ?? ?? wo | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Melissa Shuman
    Super fast very pleasant was in and out in an hour | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Rick Carrizales
    Chris from the Dodge service department was extremely helpful & worked with my insurance company to resolve issues for me. Would definitely recommend them!! | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ chad maynie
    | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Christian Gibbs
    | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Robert Brown
    | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ Steven Fish
    I had appointment for an oil change. Everything went well. They completed the service faster than I expected. Whitney was a pleasure to work with. | Read Full Review
    10/28/2023 12:00:00 AM | Google
  • ★★★★★ P Dubbs
    Took my jeep in for a recall and was greeted by my service representative Fred. He is very thorough and honest. I thought i needed something and he had his tech look and informed me I didn't need it. Great 5 star customer service | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ Steve Harris
    Fast friendly service | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ Michael Horn
    Great place for new cars or service. Staff is top notch! | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ Andy Ortiz
    Accommodating and cordial | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ Richard Lopez
    Great job great price I had a car wash can’t beat that for the price | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★★ Sara Mehrman
    | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★★ Diana Saucedo
    Michele was very helpful and responsive and always kept me on the loop of what was getting done to my car! | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★★ Michelle ososki
    I brought my vehicle in for a recall appointment. This is where I met Fred. I’m not certain what Fred’s job is at the Mopar repair area but if it’s customer service then you guys need to be aware Fred was very negative during every interaction I had with him. “Why didn’t your dealership take care of this recall before you purchased t | Read Full Review
    10/24/2023 12:00:00 AM | Google
  • ★★★★★ Sheila Spaulding
    | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Sherlyn Wilson
    Great job. | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Jim Rosser
    Great Service | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Gregory Wideman
    | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ dee lewis
    | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Rick Davis
    Very good service and salesman professional and courteous | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Bonardelli
    Both items I brought my Cherokee in for were repaired. They did an excellent job tracking down the part I needed. | Read Full Review
    10/23/2023 12:00:00 AM | Google
  • ★★★★★ Christopher Kvintus
    Amazing customer service had the vehicle I need and wanted and it was fast with great communication from everyone thank you | Read Full Review
    10/22/2023 12:00:00 AM | Google
  • ★★★★★ Melissa Noyce
    | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Gayle Frasier
    Friendly professional service!! | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Kim
    Fred is extremely knowledgeable, professional, and friendly. We are always happy when we get to work with Fred. He keeps us informed and treats us like we are important. Thank you Fred Sincerely, Kim T. | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ JeffA
    The service is excellent. A dealership that cares. As a family this is where we purchase all our vehicles for personal and business usage. We appreciate team Serra. | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Maria Hernandez
    I took my car for some recalls and they gave me an appointment and everything went well. They gave me a ride home while they were servicing my vehicle. Once the work was done, they brought me back to pick my vehicle up. Great service! | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Jocquece Gipson
    Not a terrible place, just be sure to double and maybe triple check like I did before you commit to buying. I didn’t drive away in the vehicle I wanted to purchase due to the fact that I was told multiple times that something wrong with the vehicle had been taking care of. But the final day I came in to do last check and test drive b | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Jim Johnson
    | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Jessica Ouillette
    Kelly Herzog is fantastic to work with! | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Alan Adorjan
    Good service. Very friendly. | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Mark Cuneaz
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    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Jennifer Bade
    Excellent service! Friendly and quick. Thank you!! | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Terri Harding
    | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Debbie Moore
    Very good fast service. I do think the charge was a little high especially since I buy all my vehicles thru Serra. | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Roland J. Gray
    Friendly RAM service advisor at Al Serra, though over three hour wait for oil and filter change, tire rotation, and software update on a scheduled appointment. Oil change tech not very thorough in cleaning up the engine compartment after filling oil. | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Kyle Evon
    Had the front fenders that came on the jeep when I bought it replaced little bit over 3 months ago. The blinkers stopped working so I had the dealership look at it. They admitted they didn't replaced them right and want to spend almost $1,000 just for them to fix their mistake. Never will recommend this dealership or any tied to its | Read Full Review
    10/18/2023 12:00:00 AM | Google
  • ★★★★★ Fred Longtine
    I made an appointment, and I had to cancel. I made another appointment and I had to cancel. The third time I made it, the appointment was great they took care of the issue in one day. Thank you very much!! | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Andrea DIXON
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    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Richard McDaniel
    Great place to have your car worked on. Great price. If you want a great person to work with ask for Whitney. Dodge Chrysler service writer | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Andrew Franklin
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    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Michelle Goodson
    Took my JGC in for service. Got in within a few days. Service advisor Chris was great. Very professional and knowledgeable. Price for oil change and tire rotation was fair. | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Greg Hamilton
    Great experience! Michele in the Chrysler building did a fantastic job keeping me informed and my vehicle was done in 1 day! | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Richele Langworthy
    My appt was at 10:20, it was an oil change and tire rotation. I didn’t leave till after 12. | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Mo Par
    Brianna was great! Everything else was not. I had an 8:10 appointment to get a key fob programmed. I did not leave until 10:00!!! Key fobs bill out at 1/2 hour and only take about 10 minutes...270$ later....I had both kids with me and there are no snack machines??? Been going to Feldman dodge for years with no complaints but they did | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Brad M
    My 2021 Durango overheated suddenly and left me stranded. I called Roadside assistance to have it towed to a dealer for warranty repair, and paid an extra $150 to have it taken to Al Serra because that's where I bought it. It was determined that a radiator hose failed and needed replaced. Seemed simple. Then the delays started. Not r | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Larry Arrol
    Reasonable prices and excellent work! | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ Rick Davis
    Very good service and salesman | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ Margo Aasland
    Jeep repairs! Excellent service! | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ Michele Siemon
    Took care of my car quickly and completely. | Read Full Review
    10/16/2023 12:00:00 AM | Google
  • ★★★★★ holly adams
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    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Jason Carpentier
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    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Vanessa Decker
    Great service! Open line of communication, I received several updates through my car’s appointment. Very knowledgeable about the service needed (airbag light on). They were willing to try suggestions I had, too. Definitely will be going back for future service needs. | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Heather Brown
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    10/14/2023 12:00:00 AM | Google
  • ★★★★★ lisa lajoie
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    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Scott Roberson
    I have had my truck repaired at the body shop it was not totally repaired properly had problems convincing the body shop and the service department that I had an issue with my truck it took an extra 4 months to convince them to repair it they finally did and now it's repaired mechanically I am now happy that it is fixed and over with | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ Paul Dombrowski
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    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Zach
    My service today was exceptional thanks to my service advisor Breanna. Thanks for excellent service. | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Ana Schlosser
    All around great service, I usually only work with one service rep, Howard is his name. I am older client so his relation ship with my car and me makes it so much better. Howard is out standing. I really trust Al Serra service for my Town and Country Touring. It means so much to me to have my car taken care of. Thank you to all at A | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ natasha love
    Michele provided great customer service!! | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Sabella Ammiano
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    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Rickeysha Brown
    I really am happy with my service with AL Serra Chrysler Jeep in Grand Blanc. They show top notch service every visit. Russell was my tech and he was very patient and helpful. Thank you to all the staff because even the operators that pick up the phone to transfer you to the techs are even nice. 5 star | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Tadow The Chairman
    Was able to find most of vehicles on website represented accurately. | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Robert Vieu
    Whitney Palmer CRIS DID A GREAT JOB AND WE LOOK FORWARD TO WORKING WITH HER AGAIN | Read Full Review
    10/12/2023 12:00:00 AM | Google
  • ★★★★★ Alisa Whitman
    Probably the worst experience dealing with an uneducated dealership! We bought 2 used cars as is and had to fix it within a week. Never did this guy know anything nor look at these vehicles before hand! He promised they were tested safe and wouldn’t sell things unsafe. Muffler came off the 1 car and we haven’t even had it 9 months!! | Read Full Review
    10/12/2023 12:00:00 AM | Google
  • ★★★★★ Todd Kinney
    Kristen Smith always does a great job helping to get me into a new vehicle! | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ JamesKro 2020
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    10/11/2023 12:00:00 AM | Google
  • ★★★★★ Eric Robert
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    10/11/2023 12:00:00 AM | Google
  • ★★★★★ sheryl edmonds
    Very fast on servers. Very nice guy that helped me. ( Howerd. ). They only had my truck 24 hours. He said 48 hours. That was awsome! | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ Dustin Blanto
    Man Pete is awesome it was easy finding and buying a new car, also the mechanic shop there is amazing got my jeep in at 7am got it fixed and ready to go by 9:30am..I highly recommend al serra for purchasing a vehicle or getting repairs done | Read Full Review
    10/11/2023 12:00:00 AM | Google
  • ★★★★★ Petimia Metcalf
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    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Nancy Squires
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    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Ray Reyes
    Every good service | Read Full Review
    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Courtney Rogers
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    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Kay Schwartz
    Great diagnosis of our vehicle’s issues and all costs covered under warranty! Howard did a great job for us. | Read Full Review
    10/8/2023 12:00:00 AM | Google
  • ★★★★★ Dawn Rubert
    Straightforward excellent customer service. AAA++ | Read Full Review
    10/8/2023 12:00:00 AM | Google
  • ★★★★★ Jason Barth
    Great job | Read Full Review
    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Erin Lowe
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    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Rick Fischer
    Very efficient. Russell managed to get all my issues efficiently completed in a reasonable time. | Read Full Review
    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Kim
    Took my Jeep in and Russell was Great. Thanks so much!! Sincerely, Kim T. | Read Full Review
    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Jill Guest
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    10/7/2023 12:00:00 AM | Google
  • ★★★★★ Starlene Folco
    We love this dealership and our salesman Ryan Fohey. Lots of stock to choose from. The prices are the best around. Always friendly service from the staff. We are repeated customers. | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★★ Margaret Droncheff
    It shouldn't take until lunch time to get your oil changed, but they did make good with the next one free and apologized. Greatly appreciated and accepted. | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★★ Tim Droncheff
    I showed up at 8:30am for my scheduled free oil change and tire rotation that came with our new jeep package and although it took to long we were given a free oil change and appology we greatly appreciate. Supper nice folks. | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★★ Norman
    Must have employees that just don't care in the garage. My car was soiled inside and outside with grease after I went in for a "45 minute appt to get an oil change. They had my car for 1 hour and 40 minutes. Was told on phone tire rotation was not recommended after just 6000 miles, but service writer convinced me otherwise. When I go | Read Full Review
    10/5/2023 12:00:00 AM | Google
  • ★★★★★ Sherry Weber
    No issues. Quick and easy. | Read Full Review
    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Helena Evans
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    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Josh Wilson
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    10/4/2023 12:00:00 AM | Google
  • ★★★★★ Norman Thompson
    Greg Pratt was awesome. He made picking a vehicles simple | Read Full Review
    10/2/2023 12:00:00 AM | Google
  • ★★★★★ meghan perczak
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    10/2/2023 12:00:00 AM | Google
  • ★★★★★ Eric Paulson
    Great experience! Will definitely return ?? | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ Bill Burke
    My salesman went above and beyond to help me get my car!!?????? His name is Eric Faulkner! Best ever!! Thank you sooo much! | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ Becky Dillon
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    10/1/2023 12:00:00 AM | Google
  • ★★★★★ T B
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    10/1/2023 12:00:00 AM | Google
  • ★★★★★ Jessica Aulph
    Great consumer service! Got right in and out! Keep up the great work! Appreciate the quick help! | Read Full Review
    10/1/2023 12:00:00 AM | Google
  • ★★★★★ Eric Chorley
    The check in was quick and efficient. Our vehicle was done in just two days and the ability to pay online was convenient. | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ Marianna Mcdonald
    Although I thought I chose a different dealership my experience was fantastic and I will return there again. Service was great and the service writer was very polite and helpful. | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ Elizabeth Curtis
    Brooke is a joy to work with! | Read Full Review
    9/30/2023 12:00:00 AM | Google
  • ★★★★★ Barbara Waybrant
    | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Kevin Rush
    Excellent as always. Thanks Howard and Techs. | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Darlene Hartwell
    Breanna is so professional and nice | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Kelli Catrell
    Whitney has excellent customer service! She is kind, friendly, and always able to answer any questions. | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Karl Hermanson
    Great people and service at AL Serra Chrysler Dodge. Can count on the job being done right. | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Diane Fischer
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    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Jeffrey Kushen
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    9/28/2023 12:00:00 AM | Google
  • ★★★★★ NV2K19
    Very friendly and fast service. Was able to find the right car for me and sign off on it within a few days! | Read Full Review
    9/27/2023 12:00:00 AM | Google
  • ★★★★★ Jo-An Simon
    Quick work and excellent service. | Read Full Review
    9/27/2023 12:00:00 AM | Google
  • ★★★★★ Marla Houser
    Professional Accommodating | Read Full Review
    9/27/2023 12:00:00 AM | Google
  • ★★★★★ Tyler Witham
    | Read Full Review
    9/26/2023 12:00:00 AM | Google
  • ★★★★★ Michael Zielke
    | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Robert Williams
    | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Robbi Shumaker
    I took my Jeep in for an oil change today. Chris Trzasko was the service advisor. He was very professional, and very helpful with some other things I wanted checked on my Jeep. Chris was also very polite, and he kept a smile on his face the whole time he helped us. That's a biggy with me, because so many places you go, the associate | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Drake Sides
    Great customer service | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Mark Trudeau
    Completely satisfied with the service provided. All cost were explained in advance and how the extended warranty works. | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Jessyca Holland
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    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Kenneth Price
    The mechanic was very informative on what was wrong with my car he told me everything over the phone but after paying and receiving my paperwork the specific details weren’t on the paperwork and for 182 dollars I really expected that so I’m gonna have to follow up for that | Read Full Review
    9/25/2023 12:00:00 AM | Google
  • ★★★★★ Debbie Whitmire
    My husband took my compass in for me and he was very pleased how he was treated! | Read Full Review
    9/23/2023 12:00:00 AM | Google
  • ★★★★★ Diane Gallagher
    My advisor Fred was extremely helpful, polite and respectful. The best customer service I've had in years. Also, thanks to the ones who worked on my car. I know it needed more than an oil change and they were able to complete all the updates I needed. | Read Full Review
    9/23/2023 12:00:00 AM | Google
  • ★★★★★ brian hugo
    Another great oil change and tire rotation! | Read Full Review
    9/23/2023 12:00:00 AM | Google
  • ★★★★★ Erin Lee
    Sales and service are great, it’s not very often you find people willing to go above and beyond. Sales and service are great, it’s not very often you find people willing to go above and beyond | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ William Shields
    Had an issue with my Jeep. They took care of it right away. Runs great again. | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ Sharon Nassau
    Great service! Service rep had good communication. Apologized and gave me a coupon discount when car was delayed | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ David DiMercurio-Smarch
    We always go to Al Serra for all our vehicle purchases and most of our service needs. Our Sales Rep. Sheri M. is amazing and we’ve bought, I think four cars from her now. Recently we worked with Michelle and a few others in Jeep service for a recall on our Jeep and they were very accommodating too! | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ bataylor2828
    | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ Jeannie Tiltman
    | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ Debi Carver
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    9/22/2023 12:00:00 AM | Google
  • ★★★★★ Mickey Taylor
    Service department is always friendly and does an excellent job. I quit buying vehicles there because of a salesman attitude when I came there looking to buy a truck. I have since bought three vehicles from a different dealership. I will probably come back to your dealership for my next purchase o just won't buy from him. | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ David Julie
    Kind and curious, oil change and tire rotation under 60 minutes. Good job. Thanks | Read Full Review
    9/22/2023 12:00:00 AM | Google
  • ★★★★★ cary austin
    Found a decent low mileage used vehicle | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ ernest williams jr.
    Always tak great care of me! | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ David Henk
    Dropped my Ram off for service with Fred Wallace. He was very friendly and easy to work with. To my surprise my truck was diagnosed and repaired the same day I dropped it off. This is my second warranty repair I have done here and will continue coming back as needed because of the positive experiences I have had. | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ gary hatfield
    Everything very good | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ Roxanne Paquette
    Very professional and highly recommend. Made the process of buying a new vehicle easy and painless. Sales lady Nateya is at the top of her game. Very pleased | Read Full Review
    9/20/2023 12:00:00 AM | Google
  • ★★★★★ John Rouse
    The service and assistance, is greatly appreciated! | Read Full Review
    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Ed & Kelly Bretzloff
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    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Matt Plew
    Michele is the best ! | Read Full Review
    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Jeff Moore
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    9/19/2023 12:00:00 AM | Google
  • ★★★★★ Quise Miller
    It was fairly quick and easy process | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ Rebecca
    Scott Good is an excellent sales member. Both cars I bought he helped me with. The first was my first time buying a car my daughter told him what I was looking for or needed the first car he showed me was exactly what I was looking for. This time I had a list he was super fantastic and very helpful.. I will never go anywhere else. | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ Nathaniel Crain
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    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Jaquan Sullivan
    | Read Full Review
    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Cyndi Roesner
    Able to schedule service on Saturday which was very helpful and quick turnaround. Knowledgeable, friendly and definitely would trust to use them again. | Read Full Review
    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Debra Canja
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    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Carolyn Brunink
    I was very happy with the service I received from Al Serra. From start to finish Michelle kept me updated on the progress of replacing my transmission. A big Thank you to everyone behind the scene on your hard work. | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Brian Walker
    Had a synthetic oil change and tire rotation was done very quick and the price and service was excellent!! | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Susan Hammond
    Very nice staff and quick service! | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Wendi Crawford
    Quick service | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Rose Major
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    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Catrina Douglas
    Great customer service | Read Full Review
    9/16/2023 12:00:00 AM | Google
  • ★★★★★ Edward Usewick
    Couldn’t be more satisfied. Thanks for everything | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ Steven Gibson
    | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ Joe Tysick
    I was late for my oil change appointment but they were still able to get my Jeep done. Really appreciate it. | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ Scott Bonacorsi
    Great for service. I got an appointment the night before and they got my car in and out in just a couple hours. | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ Brad Rising
    Every one was amazing glad I chose this place to get my new ram … | Read Full Review
    9/15/2023 12:00:00 AM | Google
  • ★★★★★ ryan abuaita
    Great service | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Mark “Singing Mailman” Fransioli
    Chris was very helpful and courteous. Oil change was done in a good timely manner | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Mandy Runyan
    Seemed to take care of my vehicle in a very timely manner. | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Cameron Cummings
    The vehicle was brought in for a coolant leak. Water pump diagnosed. Two hours after bringing the vehicle home. Coolant has sprayed and leaked all over the carriage and ground. | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Steve Horton
    Great service!! In and out within 45 minutes for a synthetic oil change, tire rotation and car wash. Can't beat that. | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ sidney hoyle
    Professional ...fast ...good service | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Al Barron
    The actual service as always was excellent. The problem was i was told to bring my car in on a Wednesday and my car wasn't serviced until the following Tuesday. The work was completed on Friday. I suggest a new system that alerts you via text and allows you 2hrs from the notification to bring the car in for service. It cost me $900 | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ Melissa Hohauser
    The absolute worse experience I have had at any dealership. I would not recommend anyone spend their hard earned money there. Not only did they sell me a Jeep 4XE with less than 200 miles having a ~50% oil life being ok and safe, that same vehicle died 3 times on a family road trip leaving my family and I stranded on the side of i | Read Full Review
    9/13/2023 12:00:00 AM | Google
  • ★★★★★ William Crockerham
    | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Jonathan Shiflette
    Whitney and Michelle are the greatest!!! Awesome Customer service this dealership Gets results. Thank you from the, Lagarda Family. | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Melody McFall
    Fast service! Friendly! I didn't have to leave. Checked in and 20 mins later, done! | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Dawn Devereaux
    Service was fast and the technicians were very friendly | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Scott Parker
    Excellent service department. Had my truck in and out in one day. | Read Full Review
    9/12/2023 12:00:00 AM | Google
  • ★★★★★ Coydria Spencer
    | Read Full Review
    9/11/2023 12:00:00 AM | Google
  • ★★★★★ Jacquelyn Tagge
    | Read Full Review
    9/10/2023 12:00:00 AM | Google
  • ★★★★★ Ms Reed
    Love my jeep | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ Taheia Hensley
    All went well...everyone was helpful & courteous. | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ thelma armstrong
    Helpful and straightforward about what needs to be done and paid ?? | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ Amanda Quinn
    Fred in service was very knowledgeable and patient when it came to helping me with my Jeep compass. I truly appreciate his time and attention to detail. | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ Larry Hadd
    Excellent service. Chris was an excellent service advisor. Very helpful and informative. | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ KT LaF
    I brought my parents Jeep in for an oil change and Chris was very helpful. Service was quick! | Read Full Review
    9/9/2023 12:00:00 AM | Google
  • ★★★★★ Rebecca Dunn
    Everyone did an awesome job! | Read Full Review
    9/7/2023 12:00:00 AM | Google
  • ★★★★★ Bill Klagstad
    | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ Jason Lapham
    Kevin Yzquierdo has our vote as the top salesman in Michigan. He is simply the best | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ erin kellogg
    I have never had a bad experience with this company. I truly appreciate all of the employees for their hard work and exceptional customer service skills. | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ carol smith
    | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ Josh Wold
    Best experience in a dealership me and my wife have ever had. Ill always come back for vehicles in the future. Mr Hudy Hands made the process easy and straight forward. Thanks again | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ Carrie McKenzie
    Sales person Brooke was awesome. However, I had to take it back for a better detailing as it wasn't very clean when I picked it up. Also it was making a hissing noise since I picked it up, my husband noticed it and said it wasn't right so I called Brooke. She set it up for service. This was a certified vehicle that I have only mad | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ Nancy Thompson
    Courteous not pushy and understanding my preferences | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ Joseph Laurain .
    Thank you very much for handling your business the way youßGus everything way you folkes did Thank you .. | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ Emileigh Davis
    They responded with updates in a timely manner. Very polite and assisting, would highly recommend them | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ Diane Wolosonowich
    Cruz was great!. No pressing sale, informative and patient, helpful | Read Full Review
    9/5/2023 12:00:00 AM | Google
  • ★★★★★ Jon Weymers
    | Read Full Review
    9/3/2023 12:00:00 AM | Google
  • ★★★★★ Mary Ann Miller
    | Read Full Review
    9/2/2023 12:00:00 AM | Google
  • ★★★★★ Katilyn Taber
    I purchased my new to me car today from Levi Wynn. I couldn't have asked for a better sales person. I do feel he went above and beyond to make me feel comfortable and help me find the vehicle that works best for my family. Levi was extremely patient with me and answered all of my questions making sure I wasn't leaving second guessing | Read Full Review
    9/2/2023 12:00:00 AM | Google
  • ★★★★★ Jack Issa
    | Read Full Review
    9/1/2023 12:00:00 AM | Google
  • ★★★★★ Michelle Avallone
    Always a pleasure working with the service department. 5 star service always. | Read Full Review
    9/1/2023 12:00:00 AM | Google
  • ★★★★★ Shit Head
    Was told 2-3 business days before they could look my vehicle when I arrived for my service appointment and was not notified of this in advance. What is the point of appointments if it takes 3 days to look at the vehicle after it’s dropped off?! Will be taking my business elsewhere. | Read Full Review
    9/1/2023 12:00:00 AM | Google
  • ★★★★★ Jay FRESH
    | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Jimmy McConico
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    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Randy Kummler
    Great friendly and prompt service!!! | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ john davidson
    Staff great. Disappointed with appointment process. Took 8 full days to look at my car from time I dropped it off with an appointment. Staff text me daily keeping me informed. Should have shorter process between appointment and looking at vehicle or better expectation setting. Dealership doesn’t offer loaners and wants you to rent a | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Crystal Sheroski
    Everyone was courteous however when I made the appointment I specifically asked how far behind they were for service, because last I knew it was 10 days to 3 weeks and I cannot go without a car that long. I was told if I brought it in Wednesday it would be ready Saturday. Friday late afternoon I received a text saying hopefully they | Read Full Review
    8/30/2023 12:00:00 AM | Google
  • ★★★★★ Hammer3040
    Howard is the best service writer in the business he always takes care of us couldn't be happier | Read Full Review
    8/29/2023 12:00:00 AM | Google
  • ★★★★★ Javante Coates
    | Read Full Review
    8/29/2023 12:00:00 AM | Google
  • ★★★★★ ClaytsyWorldYD
    Sweet gal! Quick service | Read Full Review
    8/29/2023 12:00:00 AM | Google
  • ★★★★★ Larry Beauchamp
    My Jeep Cherokee is running as smooth and nice as when I drove it off the lot 5 years ago. Service at Al Serra is the best. | Read Full Review
    8/28/2023 12:00:00 AM | Google
  • ★★★★★ Mariah Lee
    | Read Full Review
    8/28/2023 12:00:00 AM | Google
  • ★★★★★ Jason Baroni
    Was able to schedule my service appointment the same day online before they even opened. Even got a better price for my oil change and tire rotation than what was quoted online. Super easy and Fred was super nice and helpful. I'll drive out of my way to go back to Al Serra Dodge | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ PATRICIA HENNINGS
    I was pleased with the immediate response when I called or texted to inquire about the status of my vehicle. | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Boa Bongard
    | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Timothy Bates
    Respectful, friendly and fast just the way I like it. | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Timothy Chapin
    It was a good relaxing experience | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Chris Retherford
    Randy was awesome. | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Brett Mosey
    I’d give 0 stars if I could. I was lied to, they tried to pad the bill and add more than the tech recommended, and then added a fee for something the tech said he couldn’t diagnose. This place is there to try to get as much money out of you as possible. My tech was Russell. DO NOT GO HERE for service if you expect a fair, honest | Read Full Review
    8/26/2023 12:00:00 AM | Google
  • ★★★★★ Stephen Maule
    Renee in Body Shop was AMAZING!!! | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Shelia Allen
    | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Cal Sesock
    | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Matt Webb
    | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Serge Casey
    The service rep, Chris was a pleasure to deal with. I did however ask to have my tire pressure reset as I was having my tires rotated. My invoice showed that it was completed by the tech Anden but after driving home I checked and I noticed it hadn't been reset. My rear tires were now at 67 lbs. and the front 76 lbs. The reverse of wh | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Ed Usewick Sr
    Good job today! | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ Jerald Nixon
    Made attempts to not apply a $189 diagnostic fee to the repairs, as they stated when the vehicle was brought in. Claimed ordered parts would arrive in 1-2 days. Incomplete parts arrived days later. Little to no communication about when the remaining parts for the parts were expected to arrive and the repairs completed. They had m | Read Full Review
    8/24/2023 12:00:00 AM | Google
  • ★★★★★ brian mcc
    Nick was fantastic to work with, provided me several options so I could find the best vehicle for my needs. I highly recommend Nick and the entire Al Serra team for all of your vehicle needs! | Read Full Review
    8/22/2023 12:00:00 AM | Google
  • ★★★★★ tim miller
    Chris did a great job taking care of me in a quick and very professional manner. ?? | Read Full Review
    8/22/2023 12:00:00 AM | Google
  • ★★★★★ Bob Morales
    | Read Full Review
    8/22/2023 12:00:00 AM | Google
  • ★★★★★ M B
    Brought my truck in for oil change/ rotation and gear shift change issue. Was initially told the gear issue was covered under powertrain warranty. 3 1/2 days later, after a brief test drive, the typical "couldn't replicate the issue" was the diagnosis and was charged $80 for test. Sounding like I should be happy, I was told by the m | Read Full Review
    8/22/2023 12:00:00 AM | Google
  • ★★★★★ Mark Bisgeier
    | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ hesham abdelkader
    I parked my charger for 3 yrs in my garage. I needed 4 new tires ,new battery ,change oil and car to start. service was quick, Whitney service agent was professional ,informed the cost and time frame, I got my car same day later afternoon . Good job. | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Hope Kibert
    | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Tom Goodwin
    | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Brian Garvey
    | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Siren Angie (Angie)
    They are friendly and courteous. However, I have never in my life had to pay for a software update to any vehicle I have ever owned. That should be a recall and paid for by the manufacturer. | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ Carrie Bonventre
    Staff was very friendly and helpful. Made the process smooth and no hassle. | Read Full Review
    8/19/2023 12:00:00 AM | Google
  • ★★★★★ Maghan Byers
    | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ E Tuggle
    Service was good as usually. Love that I can drop it off and have any recalls or warranty items taken care of along with routine maintenance like oil change | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ Dave Paull
    | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ Andy Higham
    | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ Lisa Roark
    No longer have loaners available. My appt was on Tuesday at 8am, I was told this would be the best chance of having my vehicle back the same day. When I arrived at 8am on Tuesday, I was told they wouldn’t even look at it until Thursday afternoon. Not the best system for people who need their vehicle. The technician wasn’t very helpfu | Read Full Review
    8/18/2023 12:00:00 AM | Google
  • ★★★★★ Joe Torreano
    Bre was great ?? | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ Harold Woodson
    | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ John Wilhelmi
    Excellent job every time, will continue to do business with them. Thanks | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ Cassandra Gonzales
    Great service as always! My Jeep was in and out quicker than I anticipated | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ Erin James
    Fred and the service department was amazing! Always kept me in the loop letting me know what was going on with my truck and answering any questions I had for him knowledgeably and timely. I think I will be requesting him anytime I need any service work done at Al Serra Grand Blanc. The dealership itself is also fantastic and I’ll def | Read Full Review
    8/17/2023 12:00:00 AM | Google
  • ★★★★★ joseph guzniczak
    There are closer dealerships and service centers to me, but the drive to Al Serra Grand Blanc is worth it. I can 100% trust them to take care of my Jeep and I. | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Patty G
    The staff was friendly and informative They keep me up to date on all my repairs | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Tracy Payne
    Team is always courteous and on time for appointment. Car was returned sooner than expected. | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Rick Roteman
    The service I received at Al Serra Chrysler Dodge Ram Jeep was done faster then expected and fast then they quoted. Price of service was reasonable. The only problem I had was when I left after the service. I had a little trouble locating my vehicle where they told me it was locate. It appears they ran it through the car wash and | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Joel Weir
    Howard was super helpful and took the time and care to resolve the problem and explain the process. | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Rick Carrizales
    | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Margo Aasland
    Brooke Henderson is wonderful!! | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Angela Curtis
    | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Janice Carol
    Howard was fantastic . Kept us posted what was happening with our van the entire time . He kept our 2012 Caravan alive for More fun times . Thank you Howard ! | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Robert Clark
    Excellent service experience, dealer did everything at a high level and exceeded my expectations. Appointment was easy to make and I got in the very next day. Service Writer (Whitney) clearly understood the problem I was experiencing and let me know exactly what steps would ensue. Follow up was fluid and always faster than I anticipa | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Aqueelah El Amin
    They always trying to get you out of extra money. And Michele from Al serra Dodge service desk is a Bihhhhhh | Read Full Review
    8/16/2023 12:00:00 AM | Google
  • ★★★★★ Cassandra Gonzales
    Great service as always! | Read Full Review
    8/15/2023 12:00:00 AM | Google
  • ★★★★★ penny boyles
    Quick service and always a good value. | Read Full Review
    8/15/2023 12:00:00 AM | Google
  • ★★★★★ Peter Sardo
    | Read Full Review
    8/15/2023 12:00:00 AM | Google
  • ★★★★★ Shannon McCafferty
    Wonderful service department. Fantastic experience. Whitney is friendly and very personable. Very easy to work with. | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Janice Maldonado
    | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Karen cramer
    | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Stephanie Jaynes
    | Read Full Review
    8/14/2023 12:00:00 AM | Google
  • ★★★★★ Donna Eldridge
    Michelle in the service department at Al Serra jeep was awesome! She explained everything to me and kept in contact while my car was being worked on, I think I found my new dealership!! | Read Full Review
    8/13/2023 12:00:00 AM | Google
  • ★★★★★ Lori Hawk
    Fast check-in process, called when vehicle was ready, smooth check-out. | Read Full Review
    8/13/2023 12:00:00 AM | Google
  • ★★★★★ Louis Leavens
    Fantastic service. I was stranded at Out Door Adventures and Fred my service advisor took care of everything to get my Ram fixed and provided a shuttle service to and from the campground. Greatly appreciated again fantastic service. | Read Full Review
    8/12/2023 12:00:00 AM | Google
  • ★★★★★ Tammy Kretsch
    | Read Full Review
    8/12/2023 12:00:00 AM | Google
  • ★★★★★ Rod
    | Read Full Review
    8/12/2023 12:00:00 AM | Google
  • ★★★★★ Erick W
    Their customer service was great. The person I worked with, Michelle kept me informed. Overall it took a day longer than I anticipated but their customer service more than made up for it. | Read Full Review
    8/12/2023 12:00:00 AM | Google
  • ★★★★★ Adam H
    Rob Gatchell and Sean M. made the process easy and fun. Thanks Rob! | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Larry Gambotto
    Sales guy was laid back and very easy going. Easiest car buying experience. | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Brodie truss
    | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Leona Smith
    Quick, professional service | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Tatianna Stokes
    My experience was very professional. Everything was handled in a timely fashion and I left feeling secure and happy with the purchase of my new vehicle. | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ xCochise
    Fast and friendly service | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Edwin Tuttle
    JJ was awesome. We got an insane deal on a Jeep Renegade and he helped us the whole way. Could not be happier! | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Darlene Kay
    | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Marli Konkle
    | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Jay Park
    Everybody I’ve dealt with there has been very helpful and polite. Way more willing to work with you and much nicer about everything than other dealerships. | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Derek Rowlands
    Great and friendly service | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ Sandy Coykendall
    Good honest service. | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ Roy Helzerman
    | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ Don Ludwig
    | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ Tina L
    Tire was on a flat..the tire insurance that I bought covered it 100% | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ Sarah Itchue
    I’m always happy with the quality of work performed at Al Serra. My only issue is the length of time it took to complete my insurance claim body and mechanical repairs. I don’t know if the 5 weeks it took was also due to parts suppliers and my insurance company, but I suspect so. | Read Full Review
    8/9/2023 12:00:00 AM | Google
  • ★★★★★ Shanita Pace
    Always great customer service | Read Full Review
    8/8/2023 12:00:00 AM | Google
  • ★★★★★ John Tallieu
    | Read Full Review
    8/8/2023 12:00:00 AM | Google
  • ★★★★★ Robert Emick
    Prompt and thorough. | Read Full Review
    8/8/2023 12:00:00 AM | Google
  • ★★★★★ Jill Thompson
    Arrived for the appointment early. They took me in anyway & were quite efficient in changing the oil in less than an hour which I appreciate very much. | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Richard Miller
    Had appointment for an oil change. Russell took care of me and got me right in. Went to their waiting area and got a hot chocolate. Next thing I knew, car was done. Been to them before. Price is very reasonable, staff is friendly, and the wait is short. | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ James Kosak
    The entire process went smooth | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Rachel Reznick
    Steve Carnes was a great salesman to work with. He was very helpful, transparent, and patient. He made the process of buying a new Jeep, and trading in my old Jeep stress-free. | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Kara Omell
    | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Deez Nuts
    | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Susan Landon
    Howard was the best service coordinator that I have had at Al Serra. Howard was very helpful and kept me informed with my vehicle. | Read Full Review
    8/5/2023 12:00:00 AM | Google
  • ★★★★★ Rachelle Parra
    They were very informative and Fred let me know what was going on every step of the way while my son's car was having some work done on it. | Read Full Review
    8/5/2023 12:00:00 AM | Google
  • ★★★★★ Gregory Zeffero
    Great experience, friendly service...Jen Odglen was fantastic to work with, highly recommend! | Read Full Review
    8/5/2023 12:00:00 AM | Google
  • ★★★★★ Paul Witek
    Courteous and professional. Doing a good job in this time of constrained supply chains. Kept me informed throughout the entire process. Good job Russell | Read Full Review
    8/5/2023 12:00:00 AM | Google
  • ★★★★★ vicki fowler
    Andreas and the Al Serra Auto group were very helpful, professional and pleasant to work with. | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Dave Parsons
    Excellent service on a personal level | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Bryon nelson
    Al Serra has been fantastic and dealing with Nick Hittle has been flawless. He was recommended to me and since then I have recommended him to several of My friends. | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Sarah Marshall
    Always awesome service! | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Larry Pearson
    I like the problem of rides being solved with the free ride service!! | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Brett Smith
    I recently purchased a new Ram, and I cannot express how impressed I am with the outstanding service provided by Erik and Josh. From the moment I walked into the dealership, they went above and beyond to ensure I had a seamless and enjoyable experience. Their knowledge and professionalism were evident, and they took the time to under | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Alex D
    I originally went to just go look at cars, and I left with a car I fell in love with after only the test drive. Jason Fleury and John Peera were so awesome and helpful in getting the car in my own hands! Will be purchasing from them again in the future! | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Robert Vieu
    Great experience and service.. CRIS DID A GREAT JOB AND WE LOOK FORWARD TO WORKING WIYH HIM AGAIN! | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Jodi Leveille
    | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Amir Baz
    I worked with Trey Edwards! Received phenomenal customer service. He helped explain every step of the process and got me into my new Grand Cherokee. No complaints from the amazing experience I had over at Al Serra! | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Luke Kammer
    | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Harley Petit
    Andreas was great to work with; I was in a rush to get a new vehicle before my summer vacation, but I also wanted to make an informed decision. Andreas provided on both fronts. | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Linda
    Good service and helpful staff | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ greg reinke
    If I could give zero stars I would. Made an appointment two weeks prior to the day to have recall work done. Keep in mind when I made the appointment I confirmed they had all the parts needed to complete the repair. Drop the truck off the night before the appointment so there would be no chance of missing the 7:00 AM appointment time | Read Full Review
    8/2/2023 12:00:00 AM | Google
  • ★★★★★ Pierre pierre
    I bought my mew jeep off of Erik faulkner at al serra and he was absolutely lovely and very knowledgeable with everything! it was the easiest time I have ever had buying a vehicle. im not going to anyone but him for a new car. i highly recommend Erik! | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Rebecca Maxon
    Fred has been wonderful and was in constant communication with me while my Jeep was with them for repairs. Although they took longer than expected I was updated every step of the way with honest communication! | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Laura Penrod
    I Have been more than Happy with Buying vehicles With AL Serra The Service is Good and the Choices you have when choosing a new car are Endless. Than There's The prices They almost always have a Better deal than Any Other dealer I've looked at. I will always Buy From AL Serra. | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Whitney DiCosola
    Always fast and efficient! Same tech that helped me a couple months ago with the same problem (nail in same tire they previously replaced). Michele remember who I was and even what protection plans I had! Didn’t pay a dime out of pocket and I drove off the lot in less than an hour and a half with my truck back to pristine condition! | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ MICHAEL HORN
    Will always buy my parts and vehicles from Al Serra! The easiest place to do business with. All staff is friendly and helpful. | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Dave Lauinger
    Timely service and great communication | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★★ Taha Qaraqe
    Steve Carnes is a smart and compassionate agent. He goes extra mile to get you the best deal. He walked us through the deal that profoundly helped us make our final decision. Kudos to him! | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★★ Kelly Yuhos
    I made an appointment for my brakes and oil change. I waited 2 weeks, arrived for my appointment and was told that brakes would be 2 days. The excuse given was that it took a special tech to take precise measurements ! I guess women are all presumed stupid when it comes to vehicle repairs. | Read Full Review
    7/29/2023 12:00:00 AM | Google
  • ★★★★★ Kevin Golochowicz
    | Read Full Review
    7/28/2023 12:00:00 AM | Google
  • ★★★★★ Alex Longe
    Al Serra select used vehicle sales and greeting staff were fabulous to deal with. Kudos to Scott Garretson for his professional manner and accomodations. Christina at courtesy desk was uplifting and both made the experience wonderful! Thank you so much?? | Read Full Review
    7/28/2023 12:00:00 AM | Google
  • ★★★★★ PheTill Reid
    As always Whitney was awesome. I couldn’t bring my truck in because of work so my mom brought it in for me and Whitney made her feel just as important as she always makes me feel. Thank you again Whitney for taking care of my truck and my mama lol. | Read Full Review
    7/28/2023 12:00:00 AM | Google
  • ★★★★★ Mike Newman
    | Read Full Review
    7/28/2023 12:00:00 AM | Google
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