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Terry Henricks Chrysler Dodge Jeep Ram

Terry Henricks Chrysler Dodge Jeep Ram

★★★★★(168)read reviews
1935 South Defiance Street, Archbold, OH 43502
(888) 470-8295 Ask About Our Service Specials!

Service Hours

Mon: 07:30 am - 07:00 pmTues: 07:30 am - 05:30 pmWed: 07:30 am - 05:30 pmThur: 07:30 am - 05:30 pmFri: 07:30 am - 05:30 pmSat: 08:30 am - 01:00 pmSun: Closed

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

  • Fast and convenient service
  • No appointment needed
  • Service for nearly all makes and models
  • Complimentary multi-point inspection
  • Tires and other services available
  • Coupons and Rebates for extra savings
  • Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.
Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.
Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

  • Friction Reduction
  • Heat Reduction
  • Engine Cleaning
  • Weather Tolerance
  • Rust and Corrosion Prevention
  • Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

tire wear chart

BRANDS WE CARRY

  • Goodyear
  • Dunlop
  • Kelly
  • Bridgestone®
  • Firestone
  • Michelin®
  • BFGoodrich
  • Uniroyal
  • Continental
  • General
  • Yokohama®
  • Pirelli®
  • Falken
  • Ohtsu
  • Hankook
  • KUMHO
  • Nexen
  • Toyo
  • Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

  • Ultra-Quiet Braking
  • New Brake Hardware
  • Superior Braking Performance
  • Rigorously Tested
  • Stainless Steel Hardware
  • Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

  • Clean Your Battery
  • Limit Heat Exposure
  • Avoid Short Trips
  • Clamp Your Batteries
  • Turn Off Extra Features
  • Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About Terry Henricks Chrysler Dodge Jeep Ram

Terry Henricks Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

  • Shuttle Service Available
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • We Do State Inspections
  • Certified Technicians

Call (888) 470-8295 today to schedule your next appointment.

Our technicians at Terry Henricks Chrysler Dodge Jeep Ram are ready to help you!
Business Link Logo

Terry Henricks Chrysler Dodge Jeep Ram is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:
  • Next Available Bay Service: Members are always first in line for maintenance and repair work
  • Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
  • Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
  • Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call Terry Henricks Chrysler Dodge Jeep Ram today at (888) 470-8295 to learn more

Check for Vehicle Recalls

Customer Reviews

  • ★★★★★ Chris Fox
    | Read Full Review
    4/27/2024 12:00:00 AM | Google
  • ★★★★★ Lynn Eicher
    Andy and Chad made the process short and sweet. They are fun to work with and good at what they do. | Read Full Review
    4/24/2024 12:00:00 AM | Google
  • ★★★★★ Jerry Cline
    We were in and out in record time, I Was Very Impressed! Dustin Gray was a great Salesman. Thank You Kindly For Taking Care Of Us Dustin! Just a great place to buy a vehicle, Keep up the amazing job Terry Henricks Chrysler Dodge Caravan! | Read Full Review
    4/23/2024 12:00:00 AM | Google
  • ★★★★★ Twin Ruscigno
    GREAT SERVICE | Read Full Review
    4/23/2024 12:00:00 AM | Google
  • ★★★★★ Chris Shafer
    | Read Full Review
    4/22/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Hintz
    | Read Full Review
    4/20/2024 12:00:00 AM | Google
  • ★★★★★ Dana Phlegar
    Timely appointment, fast service, friendly staff. | Read Full Review
    4/20/2024 12:00:00 AM | Google
  • ★★★★★ Kris Shoup
    When I took in my 2021 Chrysler Pacifica to their service department for backup camera issues, they called and said they could replace the camera and it'd fix all the issues. I said ok great. A few hours later they called back and said when they opened up the taillight assembly (where the camera is located) it contained corrosion a | Read Full Review
    4/16/2024 12:00:00 AM | Google
  • ★★★★★ Eileen Brewer
    Even though they were busy they found the time to make the repairs and get me back on the road again. | Read Full Review
    4/15/2024 12:00:00 AM | Google
  • ★★★★★ Tony Short
    | Read Full Review
    4/14/2024 12:00:00 AM | Google
  • ★★★★★ Amy Nyman
    Andy was GREAT to work with! His knowledge, communication, and organization will put you at ease and in the right vehicle for you! | Read Full Review
    4/14/2024 12:00:00 AM | Google
  • ★★★★★ Kris Shoup
    If you Google "scam artist" it should bring you the Terry Henricks webpage. When I took in my 2021 Chrysler Pacifica to their service department for backup camera issues, they called and said they could replace the camera and it'd fix all the issues. I said ok great. A few hours later they called back and said when the opened it u | Read Full Review
    4/12/2024 12:00:00 AM | Google
  • ★★★★★ Joel Hardman
    Andy was able to stay late with me to look at a 2022 Ram Rebel. He did a great job explaining all of the features that it came with including walking me through the Uconnect software. They were able to work with my credit union directly, so all that I had to do was show up the next day to sign the paperwork. It was a great experie | Read Full Review
    4/11/2024 12:00:00 AM | Google
  • ★★★★★ Phil Nofziger
    | Read Full Review
    4/8/2024 12:00:00 AM | Google
  • ★★★★★ Bill and Tina Blanchong
    Terry Hendricks employees are kind and helpful. I would highly recommend using them for your car service needs. | Read Full Review
    4/6/2024 12:00:00 AM | Google
  • ★★★★★ Tim Steedman
    High price | Read Full Review
    4/6/2024 12:00:00 AM | Google
  • ★★★★★ ubatubagold fieldspar
    Bought a used 2021 Chrysler Pacifica here in January 2024. Was told by Elijah numerous times that the vehicle has been serviced. Oil was a quart low, so they filled it. When I returned home and checked, coolant was reservoir was empty, break fluid half empty. My fault for not looking closely and not wanting to argue with the sales p | Read Full Review
    3/30/2024 12:00:00 AM | Google
  • ★★★★★ Justin Szabo
    | Read Full Review
    3/29/2024 12:00:00 AM | Google
  • ★★★★★ Jonathan Rupp
    | Read Full Review
    3/29/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Fackler
    Andrew is very knowledgeable and did whatever he could to assist us in finding the best deal for our vehicle. He didn't hesitate to take the time to answer our questions. This is our third vehicle from them. | Read Full Review
    3/27/2024 12:00:00 AM | Google
  • ★★★★★ S W
    What a great experience! Got a great deal on a used truck AND they gave me the best offer on my trade in. It was a pleasure to deal with everyone, especially Carter. If you're in the market, take the trip out to Terry Henricks and ask for Carter! | Read Full Review
    3/27/2024 12:00:00 AM | Google
  • ★★★★★ Barb Walls
    I am now the proud owner of a Ford escape. The people at Terry Henricks are very fair, friendly and very helpful. They helped every way they could. Dustin Gray did a wonderful job as well as Tyson. Thank you very much. I am enjoying my vehicle | Read Full Review
    3/23/2024 12:00:00 AM | Google
  • ★★★★★ Olivia Lindsey
    I had my oil changed here and it was a great experience! Very professional and had me taken care of in a timely manner. | Read Full Review
    3/21/2024 12:00:00 AM | Google
  • ★★★★★ Jesse Mann
    Just wanted to give a shout out to Dustin, Chad, and the rest of the crew at Terry Henricks! Just bought my first brand new vehicle, a 2023 Ram 3500 Cummins. Dustin Gray and the whole team was great. Highly recommend them if are looking to upgrade tour ride. | Read Full Review
    3/20/2024 12:00:00 AM | Google
  • ★★★★★ michael reckner
    fast and friendly. | Read Full Review
    3/16/2024 12:00:00 AM | Google
  • ★★★★★ matt fields
    Took in van that wasn't shifting correctly. I informed the tech. that the transmission fluid was good and there were no codes. They "confirmed" that the fluid was good, no codes, & transmission was shifting poorly. They didn't check anything else because they said there was too much rust to lift the vehicle. Charged $160 to confi | Read Full Review
    3/13/2024 12:00:00 AM | Google
  • ★★★★★ Mahesh Barai
    | Read Full Review
    3/12/2024 12:00:00 AM | Google
  • ★★★★★ matt fields
    | Read Full Review
    3/12/2024 12:00:00 AM | Google
  • ★★★★★ Mahesh Barai
    My car buying experience went very smooth. Parker took care of each and every single thing. Car was delivered at home directly. Very satisfied with overall service and delivery. | Read Full Review
    3/11/2024 12:00:00 AM | Google
  • ★★★★★ J P
    Parker Von Deylen made my out-of-state car buying experience wonderful. All paperwork was set up prior to my arrival. I flew in, signed all the proper paperwork, and I was on my way. The entire experience was honest, straight forward, and pleasant. Thank you very much. I am extremely happy with my 2021 RAM 1500 purchase! | Read Full Review
    3/8/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Hoover
    This dealership has an amazing staff. We sat down with Carter and left the lot with a 2024 Jeep Compass. Super knowledgeable and friendly. Chose this dealership over several dealerships in the city I live in. Thanks for the great service! | Read Full Review
    3/6/2024 12:00:00 AM | Google
  • ★★★★★ WICKED
    I had the pleasure of working with Andrew and he was an awesome sales person. Got me into a great truck that fit my needs and budget! I would definitely recommend them if you're looking for you next vehicle. | Read Full Review
    3/2/2024 12:00:00 AM | Google
  • ★★★★★ Gregory Matheny
    I went to have a short in one of my headlights on my 2012 Dodge Ram fixed. Fixing a headlight is not like it used to be in the old days and maybe it is that way intentionally. The dealership service was efficient and as fast as it could be, but oh , was it expensive! | Read Full Review
    2/23/2024 12:00:00 AM | Google
  • ★★★★★ Wioletta Dudzinska
    We have to say we were pleasantly taken back with how our whole sale played out. We live almost 5 hours away and decided to take a risk and head to Ohio for a truck my husband really liked. Before we even arrived Andy went out of his way to take a video for us to show us the condition of the truck. We talked over the phone many times | Read Full Review
    2/22/2024 12:00:00 AM | Google
  • ★★★★★ Chad Jendrzejak
    I have nothing but positive things to say about the staff. After dealing with other dealerships who were attempting to take advantage of me, everyone at Terry Hendricks were honest, fair and easy to deal with!!! | Read Full Review
    2/21/2024 12:00:00 AM | Google
  • ★★★★★ Jayson Groll
    Dustin, Andy and the rest of the people at Henricks Chrysler were very friendly and helpful. They made our experience finding a new to us car a very pleasant experience. Thank you guys for everything. I would definitely recommend these guys to anyone who is in the market for a good reliable car. | Read Full Review
    2/19/2024 12:00:00 AM | Google
  • ★★★★★ J J
    They sold me a truck last year with frame rot and didn’t even attempt to rectify the issue. They failed to disclose the frame rot AND the broken transmission fluid filler tube. All of the tires leaked air. In reality I should have sued this dealership, and they’re lucky I didn’t. I may still try to find a lawyer to see if I can do an | Read Full Review
    2/19/2024 12:00:00 AM | Google
  • ★★★★★ Brad Lovejoy
    | Read Full Review
    2/16/2024 12:00:00 AM | Google
  • ★★★★★ Matthew Brown
    Elijah was an absolute pleasure to work with! We were in need of a work van and found something at the dealership online. Elijah reached out and made the process simple and was very accommodating with our need to leave for business and returned to finalize paperwork! Thanks Elijah and the Terry Henricks team! | Read Full Review
    2/15/2024 12:00:00 AM | Google
  • ★★★★★ Audra Johnson
    I purchased a car from Terry Henricks without even visiting the dealership! I found the car I had been looking for online. Elijah was kind enough to send me an immensely thorough video of the exterior and interior. They delivered to me 3 hours away. I test drove it, signed the papers and within 10 minutes the car was mine. Seaml | Read Full Review
    2/15/2024 12:00:00 AM | Google
  • ★★★★★ Chief Swae
    Very professional and trustworthy | Read Full Review
    2/12/2024 12:00:00 AM | Google
  • ★★★★★ Roel Galvan
    very quick service and to the point. Was supposed to take 1 1/2 hours and only took 30 minutes. thank you. | Read Full Review
    2/12/2024 12:00:00 AM | Google
  • ★★★★★ Shari
    Andy is great at his job ....was in and out in 2 and 1/2 hours | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Chrissy Rittenhouse
    Great experience!! Dusty Gray is by far one of the best sales people I've had the privilege to work with. Terry Henricks Chrysler Dodge is top notch. Highly recommend. | Read Full Review
    2/7/2024 12:00:00 AM | Google
  • ★★★★★ Martin Lomely
    I recently purchased a 2020 Tacoma from this dealership. Alex was very helpful every step of the way. I will recommend this dealership to anyone looking to purchase a vehicle! | Read Full Review
    2/6/2024 12:00:00 AM | Google
  • ★★★★★ brian parks
    I bought a used Lexus GS 350 from them and they were awesome from start to finish. There were a couple issues that were not their fault but they took care of everything and even delivered the car in person. I highly recommend them and will definitely buy my next car from them. Thanks again. | Read Full Review
    2/6/2024 12:00:00 AM | Google
  • ★★★★★ Brad Rittenhouse
    Absolute pleasure doing business there. Our sales person Dusty Gray was on top of everything. Couldn't have asked for anything better! I look forward to doing business there again. Thanks again! | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Bo Hamilton
    | Read Full Review
    2/5/2024 12:00:00 AM | Google
  • ★★★★★ Janet Delaney
    We bought the tire warranty when we purchased this jeep, we were told if any problems, they would replace tire with a new one. When we need it 2 weeks before it expires, they just patch the tire instead of replacing it. Not impressed. Service said you only get new tire if it is not watchable, so if it happens again after 2/14, we are | Read Full Review
    1/29/2024 12:00:00 AM | Google
  • ★★★★★ Peter Faris
    I dealt with Parker my sales consultant, Corey the sales manager, and Chad the finance manager as an out of town customer on a pre-owned truck. From my first inquiry Parker was responsive, thorough and honest. When I arrived at the dealership the truck was washed and sparkling and parked in front. Corey was awesome to deal with and C | Read Full Review
    1/27/2024 12:00:00 AM | Google
  • ★★★★★ Suzette Nafziger
    Very friendly and helpful They work with you to find a vehicle for you | Read Full Review
    1/25/2024 12:00:00 AM | Google
  • ★★★★★ John Smith
    7-10 days turned into 66 days to fix. Get my vehicle back to drive it home and there's oil everywhere. You'd think they tell me "there's an oil leak that's litteraly covering everything." Nope. What a joke. Had the vehicle for over 2 months and haven't been able to drive it. | Read Full Review
    1/19/2024 12:00:00 AM | Google
  • ★★★★★ Allen Kunesh
    | Read Full Review
    1/18/2024 12:00:00 AM | Google
  • ★★★★★ Elijah Tipping
    Unfortunately some of their salesmen don't know much about cars and sold me one with issues that they were completely oblivious to. Check EVERYTHING on their cars before you buy. The key that came with my truck doesn't unlock the door. | Read Full Review
    1/13/2024 12:00:00 AM | Google
  • ★★★★★ C Pitzer
    After trying to deal with our local dealership unsuccessfully, I found what I was looking for at Terry Henricks! It was worth the 3 hour drive to work with these honest and forthright salesmen. | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ William Moon
    Great buying experience. Parker and the rest of the staff were great. Got a great truck for a fair price. | Read Full Review
    1/11/2024 12:00:00 AM | Google
  • ★★★★★ musicfish59
    They were low pressure, friendly, professional and when it was all said and done, gave me the best deal out there. The salesman Elijah, the sales manager Tyson and the finance manager were all great to work with. I would highly recommend them! | Read Full Review
    1/9/2024 12:00:00 AM | DealerRater
  • ★★★★★ Mae
    Traded my vehicle for one of the Back lot vehicles. Drove off the lost and got a few miles down the road and the motor started making a ticking noise and the exhaust started making a rattling sound. Fast forward 9-10 months later. Have had issues with the exhaust system, transmission, radiator, motor, and wiring in the tail lights sh | Read Full Review
    1/8/2024 12:00:00 AM | Google
  • ★★★★★ Rick Michael
    Terry Hendricks Chrysler stands by there customers 100% and recommend them to anyone looking for a vehicle | Read Full Review
    1/4/2024 12:00:00 AM | Google
  • ★★★★★ Larry Schoettley
    The staff at Terry Hendricks were professional and friendly. If you’re in the market to buy a vehicle, I highly recommend Terry Hendricks Chrysler Dodge. | Read Full Review
    1/1/2024 12:00:00 AM | Google
  • ★★★★★ Danny Franklin
    Went above and beyond to take care of my warranty issues that ruen messed up and was not willing to do | Read Full Review
    12/30/2023 12:00:00 AM | Google
  • ★★★★★ t.y
    Test drive last Tuesday. The salesman Alex very nice and professional , will come back again! | Read Full Review
    12/27/2023 12:00:00 AM | Google
  • ★★★★★ Scott Schmitz
    | Read Full Review
    12/23/2023 12:00:00 AM | Google
  • ★★★★★ Merv Beechy
    Great company to work with. Service department awesome | Read Full Review
    12/22/2023 12:00:00 AM | Google
  • ★★★★★ C P
    I contacted them inquiring about a final out the door price on a vehicle as I was out of state. I received quick contact back and worked with Andy who was very professional and got answers to questions that I had if he didn’t already know. After seeing the vehicle, and having a few small differences than what was listed, they were ve | Read Full Review
    12/18/2023 12:00:00 AM | Google
  • ★★★★★ Cindy Lilly
    | Read Full Review
    12/16/2023 12:00:00 AM | Google
  • ★★★★★ Randy Elling
    We had a great experience at Terry Henricks! Everyone was super inviting and friendly. Doug Rupp was our salesman and he was super helpful with getting everything done before I came in to purchase a car, which made the buying process super fast and easy. | Read Full Review
    12/15/2023 12:00:00 AM | Google
  • ★★★★★ Jon Snyder
    Great experience! Recently purchased my second Jeep from these guys and once again they impressed with a great deal on a great vehicle. Highly recommend this top notch team | Read Full Review
    12/13/2023 12:00:00 AM | Google
  • ★★★★★ Cynthia
    Always impressed with the friendliness and timely manner my car is serviced. Andrew Downing was a great helping me with my purchase. A very caring salesman, making sure I understood everything about my new Compass. Not all salesmen are that helpful. Thank you Andrew. Hendricks has a great service department too!! | Read Full Review
    12/11/2023 12:00:00 AM | Google
  • ★★★★★ Jake Buhrman
    The process felt rushed, partly my own fault in that regard as I needed to find a replacement vehicle. Radio was working on Sirius satellite for a few days and I'm assuming the dealership disconnected their account (which is expected). I went to turn to AM/FM radio and it does not work. Never disclosed or made aware as the radio wa | Read Full Review
    12/11/2023 12:00:00 AM | Google
  • ★★★★★ Drew Romeo
    Very straightforward and upfront about pricing and condition. Will send you detailed videos of any of their vehicles if you're located further away from them. Very good pricing and good sales team. Friendly and efficient. Very happy with my purchase and would go to them again. | Read Full Review
    12/10/2023 12:00:00 AM | Google
  • ★★★★★ Bryan Henricks
    Have purchased 12 vehicles from them and wouldn't think of going anywhere else. Always put the customer first. Great place to do business. | Read Full Review
    12/8/2023 12:00:00 AM | Google
  • ★★★★★ cknauer46
    This dealership is by far the friendliest and courteous. This is my third purchase from them. | Read Full Review
    12/7/2023 12:00:00 AM | DealerRater
  • ★★★★★ Julian Routen
    Bought a jeep few months ago from TH in Archbold - so far so good - been helpful - I got no complaints at all - five stars | Read Full Review
    12/6/2023 12:00:00 AM | Google
  • ★★★★★ chuck carey
    We saw a car on line that was what we were looking for. We were not going with the intention of buying. However the car was beautiful, exactly what we were looking for, and what was advertised. The buying process was quick and easy. Highly recommended Terry Henricks…… | Read Full Review
    12/4/2023 12:00:00 AM | Google
  • ★★★★★ Steve Coffman
    No real major complaint. Everyone was friendly and helpful. I tend to not be very trusting because of my job, so I was suspicious the entire time (nothing personal). The only real complaint I have is that my question about the previous accident never really got answered. The truck was originally a lease from this dealer. It was in a | Read Full Review
    12/3/2023 12:00:00 AM | Google
  • ★★★★★ Morgan Regalado
    I had a great experience at Terry Henricks! Everyone was super inviting and friendly. Alex Bingham was my salesman and he was super helpful with getting everything done before I came in to purchase a car, which made the buying process super fast and easy. It was my first time financing, and I will definitely be coming back! | Read Full Review
    12/3/2023 12:00:00 AM | Google
  • ★★★★★ John Stuck
    | Read Full Review
    12/3/2023 12:00:00 AM | Google
  • ★★★★★ Matt Arnos
    Awesome dealership! | Read Full Review
    11/27/2023 12:00:00 AM | Google
  • ★★★★★ dustinmwit
    Great, friendly service, with a major repair performed the same day. Priced were as expected for a licenced Chrysler garage. I will go back! | Read Full Review
    11/23/2023 12:00:00 AM | Google
  • ★★★★★ Rhonda Lamb-Moore
    Always great customer service!! | Read Full Review
    11/22/2023 12:00:00 AM | Google
  • ★★★★★ kevin elling
    Quick Service | Read Full Review
    11/17/2023 12:00:00 AM | Google
  • ★★★★★ Stacie Couch
    Just leased my 2nd vehicle through Terry Henricks! Andy did excellent at getting everything done over the phone, so when I got there everything was all ready!!! Had no surprises! Overall another great experience! | Read Full Review
    11/14/2023 12:00:00 AM | Google
  • ★★★★★ Cindy Funk
    | Read Full Review
    11/13/2023 12:00:00 AM | Google
  • ★★★★★ Paula Buehrer
    Easy service procedure. Oil change for my truck - all went well. | Read Full Review
    11/9/2023 12:00:00 AM | Google
  • ★★★★★ Rick Grieser
    Had great experience with this dealership. Did a good job answering any questions that we had. Dustin and Matt were great helping us through the process. My only small complaint is that I wish Dustin would have remembered my appointment to test drive the vehicles, so he could have been a little more prepared. Overall a fine experienc | Read Full Review
    11/8/2023 12:00:00 AM | Google
  • ★★★★★ Tony Falcone
    This is the best vehicle buying experience that I have ever had. These folks are honest, trustworthy and incredibly friendly. | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Tera Newton
    | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ NEFF Racing
    Great Customer Service! Awesome Facility! | Read Full Review
    11/6/2023 12:00:00 AM | Google
  • ★★★★★ Alex Ellis
    | Read Full Review
    11/2/2023 12:00:00 AM | Google
  • ★★★★★ Dan Hafner
    | Read Full Review
    10/27/2023 12:00:00 AM | Google
  • ★★★★★ Patrick Chesterton
    Traded in a car, purchased a jeep and drove 4 hours round trip to do it. Everything we discussed on the phone prior to the trip, they kept their word. Ellijah was the perfect salesperson, just the right amount of follow up and push coupled with full service attention. Finance department had the normal haggling stuff, but most impor | Read Full Review
    10/27/2023 12:00:00 AM | Google
  • ★★★★★ Henry Christmon
    Andy was very helpful in my car purchase. He made a video for me which allowed me to see the car better. And took a photo of the car loaded on the trailer. Very easy to work with. | Read Full Review
    10/26/2023 12:00:00 AM | Google
  • ★★★★★ Jenn B
    ***Trustworthy*** This place is first-rate. Every single person we encountered was friendly, intentionally made eye-contact, opened doors, shook hands, etc. We worked with Andy (Salesman), Tyson (Manager), and Matt (Finance). All three were exceptional, authentic, and their demeanor didn’t budge when we declined add-ons. Althoug | Read Full Review
    10/25/2023 12:00:00 AM | Google
  • ★★★★★ Katie Hamilton
    We had a great experience purchasing our Jeep from Andy. He was efficient and made the process easy. | Read Full Review
    10/22/2023 12:00:00 AM | Google
  • ★★★★★ George
    Everyone is very polite and competent. I took my car for service and I appreciate that the mechanic looked for the cause rather than just throwing parts at the problem to see what might fix it. | Read Full Review
    10/21/2023 12:00:00 AM | Google
  • ★★★★★ Joseph Villaruz
    Excellent service and friendly staff..Doug Rupp helped us get through the buying process fast and easy and also took the time to answer and explain everything there is to know about the new vehicle. | Read Full Review
    10/20/2023 12:00:00 AM | Google
  • ★★★★★ Kathy Creager
    | Read Full Review
    10/20/2023 12:00:00 AM | Google
  • ★★★★★ John Moore
    Terry Hendricks Chrysler was a dream to buy a car from. They provided great service from the moment we walked in until the time I walked out with keys in hand. I would highly recommend! | Read Full Review
    10/17/2023 12:00:00 AM | Google
  • ★★★★★ Ryan
    Never any problems and they don’t try and upsell me on anything, but let me know if anything is noted. All around great place with a nice waiting room. | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ JAMIE HALE
    Carter was amazing!!! He helped me through the whole process and had all the paperwork ready when I got there...all I had to do was test drive the vehicle & decide for sure if I wanted it...signed the papers & out the door I went!!! Highly recommend working with Carter?? | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ gloria esquivel
    I'd stopped in to make appointment and to my surprise. I was offered to have my Jeep serviced at that moment. It made my day. Great service. Thanks much.. | Read Full Review
    10/14/2023 12:00:00 AM | Google
  • ★★★★★ William Delaney
    Excellent experience! Really liked working with you and your dealership. | Read Full Review
    10/13/2023 12:00:00 AM | Google
  • ★★★★★ Paul B Czarapata
    Alex Bingham was my salesman, he was fantastic. I drove up from Lexington to pick up my vehicle. I thoroughly appreciated the no b-s approach this dealership has. Alex was professional and very communicative through the whole process. No unnecessary upselling, no crazy warranties, no outrageous dealer fees, fair prices on trade. I re | Read Full Review
    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Ron King
    | Read Full Review
    10/9/2023 12:00:00 AM | Google
  • ★★★★★ Cynthia
    Always impressed with the friendliness and timely manner my car is serviced. | Read Full Review
    9/28/2023 12:00:00 AM | Google
  • ★★★★★ Garry Chamberlin
    Needing routine service for my 2020 Pacifica, I scheduled my Pacifica for service at Terry Henricks CDJR online. When I arrived at Terry Henricks CDJR for the scheduled appointment I was greeted and processed for the scheduled service in a timely and professional manner. I waited in the customer service waiting area until my Pacifica | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ Gina Kasch
    Great customer service! | Read Full Review
    9/18/2023 12:00:00 AM | Google
  • ★★★★★ Chad Stork
    | Read Full Review
    9/17/2023 12:00:00 AM | Google
  • ★★★★★ Mike Pressler
    Very professional and timely | Read Full Review
    9/6/2023 12:00:00 AM | Google
  • ★★★★★ Kathy Cunningham
    Everyone at Terry Henricks DJCR went above and beyond to find the Jeep I had my heart set on. Friendly and courteous, they treated me as family. This is my one and only dealership and I highly recommend to anyone looking for a vehicle. | Read Full Review
    8/25/2023 12:00:00 AM | Google
  • ★★★★★ Rocky Filson
    | Read Full Review
    8/23/2023 12:00:00 AM | Google
  • ★★★★★ Zach Isaacson
    Zac and Matt are amazing individuals. | Read Full Review
    8/23/2023 12:00:00 AM | Google
  • ★★★★★ Amanda McLeod
    Had a wonderful experience with everyone working at this dealership. So glad I was able to get my Jeep through them! Thank you for everything and when I get another vehicle will definitely be back! | Read Full Review
    8/23/2023 12:00:00 AM | Google
  • ★★★★★ Gene Wilson
    Great sales guy | Read Full Review
    8/21/2023 12:00:00 AM | Google
  • ★★★★★ P Stresen
    I recently bought a vehicle here. I found the car on CarGurus. I contacted the dealership, and they held the car for me for my appointment. The car was priced as advertised. The salesman Dustin Gray was a pleasure to work with. He was informative and friendly. Matt Kryder explained all the extra warranty information and provided some | Read Full Review
    8/20/2023 12:00:00 AM | Google
  • ★★★★★ Ruben Comas
    The best car shopping experience I’ve ever had ! Our salesman Parker was amazing. Everyone there at the dealership made us feel welcomed and like family. I would definitely be recommending this dealership to everyone I know when they plan on purchasing their next vehicle. Thank you Terry Hendricks for an amazing car shopping experien | Read Full Review
    8/13/2023 12:00:00 AM | Google
  • ★★★★★ Nathaniel Meyer
    I worked with Alex to test drive a couple of trucks. I just started looking so he brought me a couple that he thought would work for me. I haven't bought anything yet but Alex has been very helpful with any questions that I have for him. | Read Full Review
    8/13/2023 12:00:00 AM | Google
  • ★★★★★ Tony Garza
    | Read Full Review
    8/11/2023 12:00:00 AM | Google
  • ★★★★★ kristi eddy
    | Read Full Review
    8/10/2023 12:00:00 AM | Google
  • ★★★★★ frank lett
    | Read Full Review
    8/7/2023 12:00:00 AM | Google
  • ★★★★★ Derek Sheridan
    We had a great experience at Henricks. Dusty Gray was outstanding to work with, as were each Henricks employee we dealt with. | Read Full Review
    8/5/2023 12:00:00 AM | Google
  • ★★★★★ Jayla Whitcomb
    Purchased a 2022 Dodge Durango from Dustin and it was the greatest experience we’ve ever had at a dealership before. We weren’t easy customers but he was VERY patient with us and understood all of our concerns. Everyone in the dealership we dealt with was friendly. Couldn’t have had a better experience and will definitely come back f | Read Full Review
    8/4/2023 12:00:00 AM | Google
  • ★★★★★ Stephanie Brown
    | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ Autumn Winkler
    Very friendly staff. Only had my purchase a few days but overall satisfied . Only downfall was that they had several cars listed as available but they were not. | Read Full Review
    8/3/2023 12:00:00 AM | Google
  • ★★★★★ George Jelen
    Salesman was able to find the van I was looking for quickly. | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ KATHI SNOW
    Great service | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Karen Greene
    Knocked it out of the ballpark with Doug Rupp as the all star! Fair trade in value, competitive prices, and fantastic customer service. Doug treated us with kindness & zero pressure. Everyone stayed late to help us and financing worked hard to get the best possible rate. We appreciate the way we were treated and we will share th | Read Full Review
    8/1/2023 12:00:00 AM | Google
  • ★★★★★ Edward Ruffer
    Just had a service and oil change. Got there 30 minutes before a scheduled appointment, they were able to get my Gladiator in right away. Everything went very well!! | Read Full Review
    7/30/2023 12:00:00 AM | Google
  • ★★★★★ Sean McMann
    I first had been looking at the Jeep Cherokee Trailhawk on autotrader. This one had continuously held the best price and best warranties because it was a Certified Jeep. When I finally had the time to drive 4 hours to come look at it. I sent a message that I was interested in it. Many salesman called or emailed us to connect with me. | Read Full Review
    7/30/2023 12:00:00 AM | Google
  • ★★★★★ Ross Carter
    I purchased a used Ram, Michael was my sales guy. I've never had a smoother experience than here. They've got it together out here, no pressure. Having the ability to look at a free carfax really helps too. I'll be back. | Read Full Review
    7/28/2023 12:00:00 AM | Google
  • ★★★★★ James Curry
    Started with a phone call at 11a.m. new truck at 5 o'clock. Andy was very professional and wasted no time love my new Ford F-150! | Read Full Review
    7/24/2023 12:00:00 AM | Google
  • ★★★★★ Maren Williams
    The service department was incredibly helpful after I experienced a flat tire. They worked my vehicle into their schedule the same day. I was very grateful! | Read Full Review
    7/20/2023 12:00:00 AM | Google
  • ★★★★★ Rex Baldwin
    | Read Full Review
    7/19/2023 12:00:00 AM | Google
  • ★★★★★ Donald Czajks
    | Read Full Review
    7/19/2023 12:00:00 AM | Google
  • ★★★★★ Rick McKibben
    I received a courteous greeting when I pulled up for my service. There was little wait time. Checkout was quick and efficient. Kudos to the staff at THCDJR! | Read Full Review
    7/14/2023 12:00:00 AM | Google
  • ★★★★★ Connie Salisbury
    Friendly and knowledgeable. | Read Full Review
    7/14/2023 12:00:00 AM | Google
  • ★★★★★ Candice Kinder
    | Read Full Review
    7/11/2023 12:00:00 AM | Google
  • ★★★★★ Garry Smith
    What a great place to deal with. Micheal was very straight forward with everything and a pleasure to work with. Definitely wouldn't hesitate to buy here again. Thanks again | Read Full Review
    7/7/2023 12:00:00 AM | Google
  • ★★★★★ Jessica Rivera
    Was in and out for an oil change in 30 minutes. Great customer service!! | Read Full Review
    7/1/2023 12:00:00 AM | Google
  • ★★★★★ Sheila Vancamp
    We drove from Indiana over an hour to buy a car from them. The car was supposed to be detailed. The car had dirt, hair, windows dirty and car outside was dirty. The gas tank had 20 miles left in the tank. We asked if we would get a full tank of gas? They stated in used cars they only give a half of tank. I said that was unacceptable | Read Full Review
    7/1/2023 12:00:00 AM | Google
  • ★★★★★ Gavin Cercek
    I bought an extended warranty on a used car through this dealership and have been having a hard time reaching out to them. It took 7 calls days in a row to finally he bounced around and land at Chad Henrichs. Though in recent emails he has stopped responding. I am extremely displeased with how hard it is to reach anyone about cancell | Read Full Review
    7/1/2023 12:00:00 AM | Google
  • ★★★★★ Sean Moriarty
    We just purchased a car at Terry Henricks Chrysler Dodge Jeep RAM and couldn't have had a better transaction. My son did the negotiating as the car will be his and was able to come out with a great deal on his car. We worked with Alex who was a pleasure to work with. The entire transaction was very quick and everyone at the dealershi | Read Full Review
    6/26/2023 12:00:00 AM | Google
  • ★★★★★ Laura Saneda
    We have always gotten good service | Read Full Review
    6/25/2023 12:00:00 AM | Google
  • ★★★★★ William Hanak
    Great job | Read Full Review
    6/22/2023 12:00:00 AM | Google
  • ★★★★★ jlgun1221
    Extremely happy and satisfied with my salesman Parker. Extremely knowledgeable and courteous. Returned all of my calls and texts in a timely fashion. | Read Full Review
    6/21/2023 12:00:00 AM | DealerRater
  • ★★★★★ Jacob Wunderlich
    Overall this was the easiest and most direct car buying process I have had and I thought they wanted a fair price and did not tack on hidden fees. The salesman, Carter, was good and I have no complaints there. However, I do not think I would do business with Terry Henricks again simply because I said I wanted $4000 on my trade in and | Read Full Review
    6/21/2023 12:00:00 AM | Google
  • ★★★★★ mark grady
    We needed a Ram ProMaster to convert to a fiber splicing van. We have many local CDJR dealers, but none of them were in the same league as Henricks. From the first e-mail and callback, Dustin and Tyler were on top of what we needed. We wanted a particular model and size that wasn't available, but they had a substitute on IN STOCK th | Read Full Review
    6/16/2023 12:00:00 AM | Google
  • ★★★★★ John Pughs
    Great staff and a fantastic deal on my car ! | Read Full Review
    6/15/2023 12:00:00 AM | Google
  • ★★★★★ Christopher E. Ankney
    My second Jeep with these guys. I really like the atmosphere and service they provide. I want to thank Dustin for all his help with going over my options and helping me pick out the Jeep I was looking for! Great Team of people makes the process so much nicer! | Read Full Review
    6/14/2023 12:00:00 AM | Google
  • ★★★★★ Robert Duncan
    | Read Full Review
    6/14/2023 12:00:00 AM | Google
  • ★★★★★ Chris Mays
    Great staff at this dealership. They always treat with me with utmost respect and tailor their approach to how I want to be treated. 4 cars in 2 years I like them so much! | Read Full Review
    6/11/2023 12:00:00 AM | Google
  • ★★★★★ Andrew Buchholz
    | Read Full Review
    6/10/2023 12:00:00 AM | Google
  • ★★★★★ Tre'Lee Tompkins
    Awesome people to work with! Carter was so nice and a pleasure to work with. | Read Full Review
    6/8/2023 12:00:00 AM | Google
  • ★★★★★ Mike Brinley
    I have been looking for the right Ram truck for over a year & half, Carter & the staff I dealt with did a great job of helping me out with a good used Ram. I will recommend them in the future. | Read Full Review
    6/7/2023 12:00:00 AM | Google
  • ★★★★★ Troy Chmielewski
    | Read Full Review
    6/4/2023 12:00:00 AM | Google
  • ★★★★★ Brent Wingerd
    I had a very great experience with Terry Henricks at a personal level. They really have helped me in a different way that other dealerships just don’t. I thank Parker and the team for helping me get a budget truck for my family’s needs, never pressured me, and let me have true flexibility on my limits of spending. I really appreciate | Read Full Review
    6/3/2023 12:00:00 AM | Google
  • ★★★★★ Caleb Deming
    I just bought a 2019 Dodge Charger from Terry Henricks. This is the first car I have ever financed and was nervous going into the whole process, Parker was my salesman and he was amazing and took time to talk me through it and listened to what we were telling him about payments in my budget. Mike was in finance and he was wonderful w | Read Full Review
    5/26/2023 12:00:00 AM | Google
  • ★★★★★ Cynthia San Pedro
    I am beyond happy with the experience I had at Terry Hendricks....Parker was great to work with as well as the rest of the staff. I never had such a stress free experience at a dealership...ever! I highly recommend them!!! I absolutely love my new truck!!! | Read Full Review
    5/24/2023 12:00:00 AM | Google
  • ★★★★★ Alan Reed
    I have taken my vehicle to this facility on several occasions, and have never had an unpleasant experience. I recently had to have some recall work done that was going to take 2-3 hours. Dusty Gray, one of the salesmen, offered to pick up and return my car after repairs were completed. I very much appreciated that service. | Read Full Review
    5/24/2023 12:00:00 AM | Google
  • ★★★★★ jessica faulkner
    We had a great experience with Andy and the Terry Henricks dealership. | Read Full Review
    5/22/2023 12:00:00 AM | Google
  • ★★★★★ Ryan Cline
    Customer service was great. Almost got me what I wanted on my trade in. Got a great price on a 2020 ford f-150. Truck just out of ford warranty just wish they could’ve done 50/50 or worked something out with me on the price of the truck to get the issue I found at the dealership that was brought up to the salesman before the purchase | Read Full Review
    5/19/2023 12:00:00 AM | Google
  • ★★★★★ Karen Levin
    | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ James
    UPDATING MY REVIEW: 5 star buying experience (Matt was a great salesman to work with). 1 star post purchasing experience. So overall, 3 stars. Bought a Jeep here, hated the Jeep (not the dealers fault, just wasn’t for me). Got rid of it and bought a truck elsewhere. When I bought the Jeep, the finance guy (Matt) said if I bough | Read Full Review
    5/18/2023 12:00:00 AM | Google
  • ★★★★★ Nancy Shannon
    Service was very qui c k to schedule and fixed it while I waited. Part had been replaced 7 months ago and was under warranty so it didnt even cost me more money. Thank you service department!! | Read Full Review
    5/15/2023 12:00:00 AM | Google
  • ★★★★★ Will T
    Alex Bingham was the best made the whole process very smooth if you are in the market for a new/used car would highly recommend him and Terry Henricks as a whole. | Read Full Review
    5/15/2023 12:00:00 AM | Google
  • ★★★★★ Cameron Rivera
    This IS the only dealership you should use for your next car. Dustin and his team are amazing people and are in the business of helping people get in the cars they want. I would do another deal with them in a heartbeat! Thanks for your teamwork and still being customer driven individuals in the dead age of customer service. | Read Full Review
    5/12/2023 12:00:00 AM | Google
  • ★★★★★ Moto Cross
    | Read Full Review
    5/8/2023 12:00:00 AM | Google
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