Luther Brookdale Chry-Jeep

★★★★★ Jaden Kellogg

Amy Mattick was great to work with. She showed us an option we hadn't previously considered, and it turned out to be exactly what we needed. Being forced into a purchase due to a wreck is never fun and never planned for, but Amy made this a very comfortable process. She got to know us, what we needed and wanted, and found a solution. | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ frank fells

Great dealership! Modern layout and excellent staff! | Read Full Review

8/28/2025 12:00:00 AM | Google

★★★★★ Book Em

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8/26/2025 12:00:00 AM | Google

★★★★★ bradfortin14

Brought my lightly used 2017 Dodge Drango in for a check engine light issue. Dealership has had it for one month with no resolution. | Read Full Review

8/26/2025 12:00:00 AM | DealerRater

★★★★★ bradfortin14

Brought my lightly used 2017 Dodge Drango in for a check engine light issue. Dealership has had it for one month with no resolution. | Read Full Review

8/26/2025 12:00:00 AM | Cars.com

★★★★★ andres cigarrero

Editing my review to one star because of the service department. I've reached out several times about getting some service on my truck. No one has gotten back to me about it. Recently bought a vehicle here. the salesman Chris was professional, knowledgeable, and helpful in getting the right vehicle for me. Finance was straightforwar | Read Full Review

8/19/2025 12:00:00 AM | Google

★★★★★ Roman Popov

8/09 Update: You’re putting up two faces. On this public post reply, your stating you care and want to help resolve this experience but within the hour of your reply on this thread, you’re contacting me via text stating that you won’t be moving forward with assisting repairing the vehicle, denying alignment issues caused by Luther d | Read Full Review

8/9/2025 12:00:00 AM | Google

★★★★★ Jinda Seeharat

Recently just bought a vehicle here and Jay Diggs helped me out and made me feel welcomed right away and was like my personal hype man for getting a car lol. It was a definitely a smooth buying process because of him and Travis, the finance specialist! | Read Full Review

8/7/2025 12:00:00 AM | Google

★★★★★ Roman Popov

We brought our Jeep to Luther for a paid inspection while it was still under warranty. The control arm was replaced under warranty, and we were told the vehicle was ready. When I arrived, the service rep (Michael) couldn’t clearly explain what had been done. Right after driving away, I noticed the alignment was off. Luther claimed th | Read Full Review

8/6/2025 12:00:00 AM | Google

★★★★★ andres cigarrero

Recently bought a vehicle here. the salesman Chris was professional, knowledgeable, and helpful in getting the right vehicle for me. Finance was straightforward with the paperwork. There was an issue with my check and they were flexible in getting it resolved. Also Brian in service helped in getting some additional accessories for th | Read Full Review

7/28/2025 12:00:00 AM | Google

★★★★★ Dalia Martinez

I came into this dealership at 23 years old with an approved loan in hand, ready to buy my fifth car—a car I earned through hard work. But my experience was frustrating, disappointing, and borderline dangerous. I do not recommend this dealership to anyone. Stay away. Just two days after purchasing the vehicle, a warning code appeare | Read Full Review

7/28/2025 12:00:00 AM | Google

★★★★★ Dalia Martinez

I came into this dealership, ready to buy a car I earned through hard work. But my experience was frustrating, disappointing, and borderline dangerous. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. STAY AWAY. Just two days after purchasing the vehicle, a warning code appeared on the dash. I immediately brought it to the attention of | Read Full Review

7/28/2025 12:00:00 AM | Google

★★★★★ mohamed ismail

i come to change my oil and coolant flash but some how when i get my jeep back i couldn’t find one of my tool that i use daily a range that open all my doors and side mirrors. and i came back to ask them one of the customers just told me sorry no report just like that very disappointed and i don’t think i will came back and do b | Read Full Review

7/24/2025 12:00:00 AM | Google

★★★★★ Elly Johnson

My experience at Luther Brookdale could not have been more positive. Our sales representative Jose was so kind and patient during the process and went above and beyond to ensure that I had everything I needed before I drove off with my car. I’m grateful for his efforts and would recommend him to anyone looking for a car! | Read Full Review

7/10/2025 12:00:00 AM | Google

★★★★★ Steven Sam

This was my first experience with these guys and so far, so good! An issue arose with the vehicle that I wanted to buy but service dept somehow missed it and had left for the day. Sales manager Jason assured us the issue would be squared away wherever we had to take it. He even said disregard the 5 day window! He had our 6 and I don' | Read Full Review

7/9/2025 12:00:00 AM | Google

★★★★★ Carolyn Holmes

I’m extremely disappointed with the level of service I received. My car was originally scheduled to be completed on Monday but was not ready until Wednesday at 5 PM—after the service manager had already left for the day. When I arrived to pick up the vehicle, the check engine light was still on, and the service team couldn’t even pro | Read Full Review

7/9/2025 12:00:00 AM | Google

★★★★★ Trevor Hulke

Walked around the parking lot looking at cars for 30 minutes. Went inside 2 people saw me come inside. No greeting. Walked around for about 5 minutes. Again walked around the parking lot for 20 minutes. Still hadn't had 1 person say anything to me. Guess no one wants to sell a car so I left. It's a shame, Got my last 2 jeeps from | Read Full Review

7/9/2025 12:00:00 AM | Google

★★★★★ Lashonda Merchant

I had one of the worst customer service experiences I’ve ever encountered at your service department. I stood there waiting while seven employees sat at the counter having personal conversations. Several of them looked directly at me, then continued chatting without acknowledging me. I eventually had to ask for assistance, and when | Read Full Review

7/9/2025 12:00:00 AM | Google

★★★★★ Vilma8 Atienza

We have good experience with Luther Brooklyn Park with regards to our Jeep which we bought 2016 October in this place. Hurray to all the men who did their best in making our cars good again. | Read Full Review

7/7/2025 12:00:00 AM | Google

★★★★★ J Henderson

The Service Department is by far the worse in Minnesota. The day before my appointment they changed everything, and made it seem like it was my fault. | Read Full Review

7/1/2025 12:00:00 AM | Google

★★★★★ kasimah_m

Service department is horrible, also service advisors didn’t really care about how I felt with the service that was received all the advisor was concerned about was a fee, I wouldn’t recommend anybody to get their car serviced here. | Read Full Review

7/1/2025 12:00:00 AM | Cars.com

★★★★★ kasimah_m

Service department is horrible, also service advisors didn’t really care about how I felt with the service that was received all the advisor was concerned about was a fee, I wouldn’t recommend anybody to get their car serviced here. | Read Full Review

7/1/2025 12:00:00 AM | DealerRater

★★★★★ Jack Mershon

Great service department | Read Full Review

6/25/2025 12:00:00 AM | Google

★★★★★ Alba Salazar

I had a great experience buying my car. Jay Diggs in sales was very efficient and made the process easy. Brett Bakken helped with the financing and was also very helpful. Both were great to work with. Highly recommend! Thanks to both of them! | Read Full Review

6/24/2025 12:00:00 AM | Google

★★★★★ Liz Mat

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6/24/2025 12:00:00 AM | Google

★★★★★ Kisa Monroe

I wouldn’t recommend getting your car serviced here , Service department is horrible and rip offs, waited an hour and a half for a diagnostic just to be told my car wouldn’t be repaired they didn’t have any of the parts still insisted that I have to be charged for the diagnostic fee, to sum it all up they didn’t want to work on my ve | Read Full Review

6/22/2025 12:00:00 AM | Google

★★★★★ Jessica Kazimirov

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6/19/2025 12:00:00 AM | Google

★★★★★ John R

Had planned to purchase a car from this dealership, but these reviews are awful. The standard apology message in the review responses didn't help. I guess my hunt for a dealership with goid reviews continues. Kind of sad that I'm running into so many disappointing reviews with so many dealerships. | Read Full Review

6/18/2025 12:00:00 AM | Google

★★★★★ Virginia Humphreys

I purchased a pre-owned Jeep in January with my son and was helped by Doug Saxton in sales. After we purchased extended coverage, we discovered some wear issues that weren't covered by the insurance. We were on a deadline to drive the vehicle to LA and had to leave. Doug authorized us to get the repairs done at a Jeep dealer in LA | Read Full Review

6/17/2025 12:00:00 AM | Google

★★★★★ Chad Gallager

One star is even too generous of a rating. The service department was extremely disappointing is an understatement. This was a 3 month long ordeal, and I somehow remained nice and understanding for far to long. The tech didn't start with basic diagnostics on the vehicle when engine code stated issue, just proclaimed what they though | Read Full Review

6/13/2025 12:00:00 AM | Google

★★★★★ DisappointedInLuther

Do not use this service center for anything engine related. They do not have the technical skills to diagnose engine problems. They also give you the runaround and tell you they will know more "tomorrow". 3 months later and we are still waiting for "tomorrow". Use this location at your own peril. | Read Full Review

6/13/2025 12:00:00 AM | DealerRater

★★★★★ DisappointedInLuther

Do not use this service center for anything engine related. They do not have the technical skills to diagnose engine problems. They also give you the runaround and tell you they will know more "tomorrow". 3 months later and we are still waiting for "tomorrow". Use this location at your own peril. | Read Full Review

6/13/2025 12:00:00 AM | Cars.com

★★★★★ Eric Huff

Emailed this dealership to ask the best OTD price on a vehicle. Chloe Wilson responded almost immediately and said the sales team was working on it. Couple days went by I emailed her back to ask about the quote. The attached email is what was sent to me. I asked for a specific price with tags and taxes for my area and the response wa | Read Full Review

6/4/2025 12:00:00 AM | Google

★★★★★ tyler lara

My wife came in on May 2nd in search of a vehicle. The vehicle she wanted was found by the sales department and we paid $500 to have it shipped to the Brooklyn Park dealership. We were then told three different dates for the car arriving for us to view. Each time the vehicle missed the deadline, I had to call and ask about the status | Read Full Review

6/3/2025 12:00:00 AM | Google

★★★★★ Samuel Adejuwon Jr

We got our 1st heavy Duty truck at Luther Brookdale. The process was a breeze from start to finish. Kudos to Jay who made the process very smooth. I will recommend anybody looking for a work truck to check them out. | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ Nadia Pleasant

We had a great experience here purchasing a vehicle. We purchased a Certified Pre-owned Jeep and worked with Jay in sales. He was super helpful, personable and was not pushy at all. Something I hate about shopping for cars is feeling pressured. Jay answered all my questions and helped us see a few cars before we finally decided on th | Read Full Review

5/31/2025 12:00:00 AM | Google

★★★★★ Annah Christina

Jay was by far the easiest sales person to work with. Sent me several options over the course of 3 weeks and helped me get the car I needed!!!! | Read Full Review

5/30/2025 12:00:00 AM | Google

★★★★★ George Bonnell

Jay Diggcs was an excellent salesman. We came to look at new vehicles and as we started to look Jay called out and asked if we needed anything, we stated we were just looking. He then asked if he could show us any vehicles, we stated we were interested in and helped us showing vehicles. As time went along we found a vehicle that we | Read Full Review

5/30/2025 12:00:00 AM | Google

★★★★★ Tatyana Chernyak

I bought my car from here. At first everything went well. Hen my car had issues and it looks lime it was manufacturing issues. We made an appt. Came to the appt .... for them to tell us the car won't be seen until next day????umm sorrry???? We made this appt a week ahead of time .... for that day...not the next day..... and thats ju | Read Full Review

5/29/2025 12:00:00 AM | Google

★★★★★ Steve Petersen

Thank you for getting me in last minute. | Read Full Review

5/24/2025 12:00:00 AM | Google

★★★★★ shopkmac

We want to thank Jay Diggs for your extraordinary service. You made us feel so comfortable during the whole process. You are very knowledgeable and professional. It was obvious that you weren't just interested in only making a sale, but that you put our needs first. Spending that much money can be stressful, but you and the Luther te | Read Full Review

5/23/2025 12:00:00 AM | Cars.com

★★★★★ shopkmac

We want to thank Jay Diggs for your extraordinary service. You made us feel so comfortable during the whole process. You are very knowledgeable and professional. It was obvious that you weren't just interested in only making a sale, but that you put our needs first. Spending that much money can be stressful, but you and the Luther te | Read Full Review

5/23/2025 12:00:00 AM | DealerRater

★★★★★ Erinn Letts

Thank you Amy Mattick and the staff at Luther Brookdale Chrysler for helping me find the perfect vehicle for me, my family, my business, my finances and my values! There are no gimmicks with Amy. She listened to us, found the vehicle we wanted, got us the price point we needed and did it all in the time frame we hoped for. She tho | Read Full Review

5/21/2025 12:00:00 AM | Google

★★★★★ Josh Dwyer

We had an excellent experience working with Amy Mattick while purchasing our new vehicle. She was extremely kind and easy to work with. My wife and I each visited the dealership separately and then together to complete the purchase, and Amy made the whole process start to finish quick and easy while staying in communication with us t | Read Full Review

5/18/2025 12:00:00 AM | Google

★★★★★ Filipp Yerohin

Would recommend. Great general manager named Scott, that cares about his customers. | Read Full Review

5/16/2025 12:00:00 AM | Google

★★★★★ Filipp Yerohin

If it was an option, I'd definitely be giving this dealership a 0. They have absolutely 0 clue on what they are doing with diesel engines. As well as their communication is non existent. I have to chase my service advisor to get any sort of updates. Brought my 23 3500 the very first time, gave them all the codes that check engine li | Read Full Review

5/16/2025 12:00:00 AM | Google

★★★★★ Nordicgolfguy

Terrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done prop | Read Full Review

5/15/2025 12:00:00 AM | DealerRater

★★★★★ Nordicgolfguy

Terrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by not removing the $1000 core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done prop | Read Full Review

5/15/2025 12:00:00 AM | Cars.com

★★★★★ John B

Terrible experience. They replaced the most expensive part they could (transfer case) and didn't fix the issue. Luther tried to overcharge me by $1000 by not removing the core charge from my bill. Luckily I caught their error and called them out. How could a dealer forget to remove the core charge? The vehicle repairs were not done | Read Full Review

5/14/2025 12:00:00 AM | Google

★★★★★ Joseph

They ripped me off. I paid new car price for a used car. 3 years later the engine almost gave out and I’ve had to make a lot of repairs costing me thousands of dollars and I still have 3 more years till I pay it off, I have buyers remorse big time. There’s a reason why the dealership is called the stealership. I want 5 minutes alone | Read Full Review

5/10/2025 12:00:00 AM | Google

★★★★★ David Spenst

I will say that Spending 77k on a vehicle of my dreams was a huge deal for me . Two days of driving the truck then right into the service dept . Now its a nightmare . . My salesman Jason was incredibly helpful and one of the Managers named Adam went above and beyond to make sure I was taken care of . Adam the honesty you showed in th | Read Full Review

5/9/2025 12:00:00 AM | Google

★★★★★ Li Hotboi

Worst customer service. Don’t waste your energy talking to the Service Manager. They don’t care about losing customers. Long story short, had work done on my vehicle, paid the invoice. One week later I received a call stating the invoice is incorrect. You’ll need to pay XXX.XX. Wow, are you kidding me?! ???? Can’t imagine buying a car | Read Full Review

5/9/2025 12:00:00 AM | Google

★★★★★ Greg Grotewold

Just bought a used pickup from this dealership and it was a great experience! Jay and Freddie were awesome!!! If you are looking for a different vehicle, I would highly recommend this dealership. They will treat you well! | Read Full Review

5/8/2025 12:00:00 AM | Google

★★★★★ Scott Good

Amy Mattick made our experience outstanding. I knew what I wanted and knew what they had already and she was able to answer all of my questions and worked to speed up the process as well as even moved our stuff from our old car to the new one! Truly above and beyond! | Read Full Review

5/8/2025 12:00:00 AM | Google

★★★★★ Scot Pauly

Amy Mattick is wonderful to work with in Sales. Very knowledgeable and professional. Listened to what we needed and exceeded our expectations. Great follow-up and making sure we were 100% satisfied with our new Wrangler purchase. | Read Full Review

5/6/2025 12:00:00 AM | Google

★★★★★ Jill Untereker

I gad a great experience here working with Amy Mattick! I am leasing a 2025 jeep compass. My husband did all the research with Amy's help. She was very thorough with me explaining all the features of my vehicle and following up after the agreement was signed to make sure I was safe and comfortable driving my new vehicle. Thank you Lu | Read Full Review

5/6/2025 12:00:00 AM | Google

★★★★★ Ted Zempel

Amy Mattick did a great job in finding all the possible discounts for our vehicle purchase. | Read Full Review

5/6/2025 12:00:00 AM | Google

★★★★★ Brian Kleespies

Excellent service from Chris Brown and Angel Hopkins. A very smooth buying process. Thank you! | Read Full Review

5/4/2025 12:00:00 AM | Cars.com

★★★★★ SAM.Mishal

Bad service ???????? Dis-honest employees and care-less managers You guys will hear from corporate and the better business bureau soon. | Read Full Review

5/2/2025 12:00:00 AM | Cars.com

★★★★★ SAM.Mishal

Bad service ???????? Dis-honest employees and care-less managers You guys will hear from corporate and the better business bureau soon. | Read Full Review

5/2/2025 12:00:00 AM | DealerRater

★★★★★ Tanya Smith

This is my 2nd suv purchase at a Luther dealership and it went awesome this time also at this location! Mariana was amazing in the sales department and answered lots of questions via text to minimize seat time at the dealership. She made sure all my concerns were addressed and prepped everything for buying day in-person. Travis was a | Read Full Review

5/1/2025 12:00:00 AM | Google

★★★★★ Moath Mishal

Bad service ???????? Dis-honest employees and care-less managers You guys will hear from corporate and the better business bureau soon. | Read Full Review

5/1/2025 12:00:00 AM | Google

★★★★★ Bill Ramadan

This was honestly the worst experience I’ve ever had at a dealership. I went for a test drive, and I really liked the car. I told the guy I just needed to drop off my niece at school and I’d be back in 30 minutes to take the car, and I asked him to hold it for me. He didn’t ask for a deposit or anything, just said okay. On my way ba | Read Full Review

5/1/2025 12:00:00 AM | Google

★★★★★ Abdelhade Mashal

Very bad customer service | Read Full Review

5/1/2025 12:00:00 AM | Google

★★★★★ Taya McGee

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4/29/2025 12:00:00 AM | Google

★★★★★ Miguel Quishpe

The service department sucks. No communication at all. I have dropped off my truck for sample safety recalls, and they can not fix in timely manner, it takes days. They told me it will be done in same day, but in really its not done and no one communicates. frustrating. I had better experience with other dealers but this is terrible. | Read Full Review

4/29/2025 12:00:00 AM | Google

★★★★★ Gregg Traylor

This is my experience, I came up to this location yesterday loan in hand down payment in hand wanting to buy a jeep gladiator I came inside. They told me everyone was busy which was understandable. I waited 30 minutes and someone comes outside so I approach him and he tells me that needs to help the other lady first which I’ve been t | Read Full Review

4/25/2025 12:00:00 AM | Google

★★★★★ Tyesha Vontay

Great process from start to end. Got me in exactly what I wanted. Got me a deposit that was affordable. Quick process. Communicated very well in a great, timely manner. Very professional. Everyone was very welcoming from walking into leaving with my Jeep. Everything went surprisingly smooth. Definitely have and will continue to recom | Read Full Review

4/18/2025 12:00:00 AM | Google

★★★★★ Spencer Levy

?? DO NOT BUY FROM LUTHER BROOKDALE CHRYSLER DODGE RAM ?? I am now pursuing legal action against this dealership for knowingly selling me a 2023 Ram 2500 with a critical defect they can’t fix—and refusing to make it right. I purchased the truck brand new in May 2024. Since day one, the CarPlay system has failed repeatedly—locking up w | Read Full Review

4/16/2025 12:00:00 AM | Google

★★★★★ Doug Pariseau

Thank You, being busy and professional, making time for us to get the best deal possible is so wonderful, Dear Freddie, thank you for being patient and matching prices, your knowledge is priceless. the staff is professional and working hard to make procedures look so easy, friendly, knowledgeable, caring for everyone, the refreshment | Read Full Review

4/15/2025 12:00:00 AM | Google

★★★★★ Lynette Caldwell

Do not take your vehicle here for any type of service. I dropped my truck off here 2025 ram, because I was getting a uconnect error fault. I dropped it off on a Thursday and was told it would take a few days. I told Michael at this time if would be longer than Tuesday of the next week that I would need a rental. Went to the dealershi | Read Full Review

4/10/2025 12:00:00 AM | Google

★★★★★ Tim Swanson

Most incompetent service department. I've purchased and own 2 rams from here. 2017 was in for a noise coming from engine. Made appointment. 3 days later they finally look at it. Send diagnostic to warranty. 3 weeks with no update. I call and they tell me warranty wants to buy me out. No big deal, but why do I need to call every time | Read Full Review

4/5/2025 12:00:00 AM | Google

★★★★★ Rachel Schulz

My experience has been terrible at Luther Brookdale Chrysler Jeep and Dodge. I purchased a vehicle here a year ago. Within 24 hour hours we found out the seals were bad on the doors. I called to try to get and appointments and I was told I could get in in a month. I took the car in and they were going to make me pay for the new seals | Read Full Review

4/3/2025 12:00:00 AM | Google

★★★★★ TK

I was recently at Luther Brookdale Jeep and worked with Reese. He was very kind and went above and beyond to help. I would recommend working with him if you are looking for a vehicle! | Read Full Review

4/1/2025 12:00:00 AM | Google

★★★★★ Scott Hanson

I want to thank Reese for all of his help during my recent transaction. Reese and everyone else at Luther went above and beyond to help. 5+ stars to Reese and Luther! Thank you again! | Read Full Review

4/1/2025 12:00:00 AM | Google

★★★★★ Analis Cordero

Everyone has always been super nice, and well communicated regarding any service I’ve gotten done on my jeep so far. Moving from out of state I did my research into a good Jeep dealership to bring my grand Cherokee into and Luther has not disappointed! My husband and I will be returning customers!! | Read Full Review

4/1/2025 12:00:00 AM | Google

★★★★★ maddy gunhus

I purchased a platinum bumper to bumper warranty for $4174.00 when I purchased my 2022 Jeep Grand Wagoner on August 25, 2022. In January of 2025 when I called the warranty company (Assurant) to consider using my warranty, I was informed by them that my warranty was cancelled by Luther Brookdale Chrysler on August 29, 2022. (4 days af | Read Full Review

4/1/2025 12:00:00 AM | Google

★★★★★ Yokasti Coronel

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3/30/2025 12:00:00 AM | Google

★★★★★ Alicia Davidson

My experience wasn't very good. In 2024 I received a recall notice regarding my Jeep vehicle and took it to this location to get the recall repair done. I called and booked the appointment, showed up, and received a call from this location a few hours after drop-off that they didn't have the parts to perform the recall. I was a littl | Read Full Review

3/28/2025 12:00:00 AM | Google

★★★★★ Davit Lemonjava

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3/23/2025 12:00:00 AM | Google

★★★★★ Josh Nenadich

This company knows how to treat it's employees. I do not work for this dealership and they treated me like family. My consultant Anthony and I picked out the RAM that best suited my needs and figured a price that worked for me. I got the RAM I wanted at the price I wanted. Anthony is the MAN! Scott, Adam, and the whole finance team m | Read Full Review

3/20/2025 12:00:00 AM | Google

★★★★★ Todd Hurst

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3/20/2025 12:00:00 AM | Google

★★★★★ Ally McKay

Received the breakdown of the numbers and was in the middle of working through the offer with Doug and Nate when they sold the vehicle out from under me without any notice or opportunity to accept the offer. | Read Full Review

3/17/2025 12:00:00 AM | Google

★★★★★ jamessavoren

Helped by Michael Henry and Lisa Singh. Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day to do repair. It was not done on the 13 . I called on the 14th still not done, Lisa said would talk to technician, and get back to me. She then said | Read Full Review

3/15/2025 12:00:00 AM | DealerRater

★★★★★ jamessavoren

Helped by Michael Henry and Lisa Singh. Made appointment for Feb 13 2025 at 8 am . Truck was there for update V06 Dragelink,V44 Tailgate latch and 67A Emissions Recall I was told one day to do repair. It was not done on the 13 . I called on the 14th still not done, Lisa said would talk to technician, and get back to me. She then said | Read Full Review

3/15/2025 12:00:00 AM | Cars.com

★★★★★ Mark Curwick

Friendly staff that try to be helpful, but my car is still not repaired after being in the shop for more than two months. My car is covered under Chrysler's MaxCare program which means they first had to get the repairs approved which took more than a week. After repairs were approved, it took another two weeks to wait for the parts | Read Full Review

3/14/2025 12:00:00 AM | Google

★★★★★ Tina Phang

Today I had an appointment at 12:30PM got there at 12:05PM because it was supposed to be just a drop off. There were 6 workers plus 1 manager. I waited for almost 20 minutes until I couldn’t wait anymore as I had my ride waiting for me outside the dealership. Not one single person greeted me or asked if I been helped. Some guy was ju | Read Full Review

3/14/2025 12:00:00 AM | Google

★★★★★ Linson R

I was helped by Jay Diggs, he got me exactly what I was looking for and was awesome. | Read Full Review

3/12/2025 12:00:00 AM | Cars.com

★★★★★ Linson R

I was helped by Jay Diggs, he got me exactly what I was looking for and was awesome. | Read Full Review

3/12/2025 12:00:00 AM | DealerRater

★★★★★ Chad Theimer

Do better. We had a service appointment booked here until we just read all of the reviews about your incompetent service department. Wish you luck, don't even want to deal with you. | Read Full Review

3/11/2025 12:00:00 AM | Google

★★★★★ Katie -

Chris Brown was an absolute gem. He advocated for us even though it did not benefit the dealer significantly, and he made the process quick, painless, and so friendly. We loved him and would choose to work with him again every time! | Read Full Review

3/10/2025 12:00:00 AM | Google

★★★★★ John Majors

I’ve been here many times in the pass mainly to service department never had and issue, I went the parts department 3/7/25 , for radio code , I purchased another factory radio from a salvage yard I had the receipt of purchase all the information about previous truck was on receipt that you would need for a radio code , I went to part | Read Full Review

3/8/2025 12:00:00 AM | Google

★★★★★ Crystal Stahlke

I bought a Wagoneer back in October. The sales rep was great but the service department was terrible. My car was shutting off and putting it self in park. I told them that I didn't feel safe driving with my kids in the car and that I need a rental, so they could look into this. They told me I could get one in a month. I told her that | Read Full Review

3/6/2025 12:00:00 AM | Google

★★★★★ Christian Wagner

I really try not to be this guy but seeing so many people have similar problems I decided I had to say something. My experience mirrors so many of the sentiments here for the service department at this dealership. Went in for air suspension diagnosis, had to wait almost two weeks to hear anything. Afterwards, they told me that they | Read Full Review

3/4/2025 12:00:00 AM | Google

★★★★★ Kata

Great experience at Luther Brookdale. Jay went above and beyond in assisting me with my new Jeep. Best experience Ive had at a dealership. | Read Full Review

3/3/2025 12:00:00 AM | DealerRater

★★★★★ Kata

Great experience at Luther Brookdale. Jay went above and beyond in assisting me with my new Jeep. Best experience Ive had at a dealership. | Read Full Review

3/3/2025 12:00:00 AM | Cars.com

★★★★★ Nate Bland

If you're looking to be ripped off and treated poorly look no further as this is the best place in town for that they will sell you a new vehicle with damage and not tell you either also they love to pretend they are going to throw in free tinting and the new black license plates and after they got you no problem Oh they got you all | Read Full Review

2/26/2025 12:00:00 AM | Google

★★★★★ Nick S

The service department is hit or miss. I had a bolt broken on an exhaust flange, which they quoted 1600 dollars saying I would just need to replace the muffler. I thought that was quite strange when you could just take the broken bolt out. I went to a local shop down the road and they did a perfect job for $175, using parts I got fro | Read Full Review

2/25/2025 12:00:00 AM | Google

★★★★★ Richard Rinehart

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2/20/2025 12:00:00 AM | Google

★★★★★ Paul Spitzley

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2/20/2025 12:00:00 AM | Google

★★★★★ Wally

Great customer service! Josh and Angel were fantastic! | Read Full Review

2/20/2025 12:00:00 AM | Google

★★★★★ Danielle Loehlein

Had a great buying experience with Anthony and Travis. They made the process so smooth. Honest guys. Definitely recommend. | Read Full Review

2/13/2025 12:00:00 AM | Google

★★★★★ Mark G

The most incompetent service department I’ve ever seen in my life for fleet service! Where do I start! 1. Couldn’t get our business name right or address and that was after giving them all of the information via business card. 2. I expressed my concerns to them with one of our fleet vehicles and was told that they charge a diagnost | Read Full Review

2/11/2025 12:00:00 AM | Google

★★★★★ John Barnick

Friendly sales staff answered all my questions. Overall, it was a positive experience. | Read Full Review

2/6/2025 12:00:00 AM | Google

★★★★★ Bix

I just had my 2024 Jeep Wrangler serviced here Luther Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a timely fashion. I have bought several cars from these guys and they always treat me right!! I highly recommend this dealership. | Read Full Review

1/31/2025 12:00:00 AM | Cars.com

★★★★★ Bix

I just had my 2024 Jeep Wrangler serviced here Luther Brookdale Jeep and I have to say stellar service from start to finish. Michael is service was awesome to work with and my repairs were done in a timely fashion. I have bought several cars from these guys and they always treat me right!! I highly recommend this dealership. | Read Full Review

1/31/2025 12:00:00 AM | DealerRater

★★★★★ Adrián Lozano

Me gustó la atención al cliente y la manera en que solucionaron las fallas de mi carro además de que me enviaron una membresía de 3 meses gratis de carwash!! | Read Full Review

1/27/2025 12:00:00 AM | Google

★★★★★ Mike Plucinak

The service was shorter than the time suggested and the staff was very friendly and informative. One of the techs did mess up all of my lumbar seat settings though. There's no reason to mess with that when they hardly had to be inside the vehicle. Overall would recommend. | Read Full Review

1/27/2025 12:00:00 AM | Google

★★★★★ Lucas Lovig

I cannot say I was terribly impressed with the experience I had with this dealership. I was paired with a salesperson who was pushy and did not communicate professionally through text. I felt uncomfortable with this, and requested to be transferred to a different salesperson through the receptionist, who forwarded me directly back t | Read Full Review

1/26/2025 12:00:00 AM | Google

★★★★★ Jenna Pizz

Update 2 years later Customer service is not on top of things! I should have been notified about time of business operations. When I tell you at 548 I’m on my way you should have said we close at 6!???????Now I have no car until tomorrow Also I Drop my truck off at his appointment at 9 o’clock this morning to get no information until I | Read Full Review

1/24/2025 12:00:00 AM | Google

★★★★★ warren robinson

I am so very please by the staff, the salesman and everybody in finance that I worked with were absolutely amazing, friendly and extremely helpful. My entire experience buying my vehicle was absolutely smooth, incredibly pleasant and very full. This dealership will fully take care of you from start to finish. | Read Full Review

1/22/2025 12:00:00 AM | Google

★★★★★ Nick Winkler

Coldest day of the year, the service staff took great care of me, filling out my tire with air Jason and kamren | Read Full Review

1/19/2025 12:00:00 AM | Google

★★★★★ Danielle

Extremely frustrated with this dealership. My disabled father came in specifically for his engine light and was recommended spark plugs/tune up. Of course he agreed to this based upon the adviser/professional’s suggestion. He pays over $1,100 out of pocket just to find out that was NOT the issue and the real issue would be over $4,0 | Read Full Review

1/13/2025 12:00:00 AM | Google

★★★★★ Memong Xiong

5/5 stars Jason Estrada goes beyond expectations as a service advisor. I will continue returning long as Jason is here. | Read Full Review

1/11/2025 12:00:00 AM | Google

★★★★★ Ajay Sathyanarayana

This is our second car from Luther’s. We love to shop here. Jordan is very nice and helpful ! | Read Full Review

1/10/2025 12:00:00 AM | DealerRater

★★★★★ Ajay Sathyanarayana

This is our second car from Luther’s. We love to shop here. Jordan is very nice and helpful ! | Read Full Review

1/10/2025 12:00:00 AM | Cars.com

★★★★★ Frank M

I’ve bought two vehicles from this dealer… Sales have been great but my current ram has a couple issues that need to be addressed and service is trying to charge me for the diagnostic and repairs. The truck has 4000 miles on it and is brand new. The service advisor “Lisa” that I spoke with was unhelpful and very rude. I will not give | Read Full Review

1/10/2025 12:00:00 AM | Google

★★★★★ Frank M

I’ve bought two vehicles from this dealer… Sales have been great but my current ram has a couple issues that need to be addressed and service is trying to charge me for the diagnostic and repairs. The truck has 4000 miles on it and is brand new. The service advisor “Lisa” that I spoke with was unhelpful and very rude. I will not give | Read Full Review

1/9/2025 12:00:00 AM | Google

★★★★★ Aria Hudson

Kayla Ryman was the service advisor for my vehicle. Friendly and courteous. Thanks Kayla! | Read Full Review

1/7/2025 12:00:00 AM | Google

★★★★★ Fancy Pants

Had a fantastic experience with Chris Brown getting exactly the Jeep Grand Cherokee I was looking for with all the features I was specifically asking for. He communicated every step of the way and worked incredibly hard to get me the best deal. His knowledge of the car business is incredible and his honesty is refreshing. Freddie Bro | Read Full Review

1/2/2025 12:00:00 AM | Google

★★★★★ Tom Kleinman

Left my vehicle there for service repair 4 days ago. Haven't heard from since. New post. They finally did get back to me and did the requested repair. I'm satisfied with the work, less satisfied with the fact that it took 2 weeks to do the repair. It's tough to go so long without a vehicle. | Read Full Review

12/31/2024 12:00:00 AM | Google

★★★★★ Tom Kleinman

Left my vehicle there for service repair 4 days ago. Haven't heard from since. | Read Full Review

12/22/2024 12:00:00 AM | Google

★★★★★ Marissa Szmanda

I have a Chrysler 300 2017, and I just had a question about the sport mode. I called and Steve answered who was able to help me right away with my question. After talking to a couple different Chrysler dealerships who never even called me back with an answer to my question, I appreciate him helping me out so much! Highly recommend th | Read Full Review

12/12/2024 12:00:00 AM | Google

★★★★★ Pamela Mayfield

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12/12/2024 12:00:00 AM | Google

★★★★★ chantel jackson

The service was excellent Amy took very good care of me she answered all my questions And she took her time that to help me walk through Brett from finance it was very helpful and understanding The finance very clean place and friendly | Read Full Review

12/12/2024 12:00:00 AM | Google

★★★★★ Sergey Miroshnichenko

Amy was my sales pearson. Awsome service. | Read Full Review

12/7/2024 12:00:00 AM | Google

★★★★★ Jeff Hovel

Awesome. I needed to have 2 recalls done to my truck. They did the work. Truck runs great. I’ve been using Luther VW for years and thy have always treated me great. So I drove across the metro to go to Luther Chrysler Jeep Dodge. | Read Full Review

12/6/2024 12:00:00 AM | Google

★★★★★ Wain Lewis

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12/5/2024 12:00:00 AM | Google

★★★★★ John Barnick

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12/5/2024 12:00:00 AM | Google

★★★★★ Snowball

If I could rate this place lower than a 1 star, I would. This is the biggest scam infested dealership I have ever been to. They will do everything in their power to try to get unnecessary charges from you. DO NOT go here. Every single employee in the service department has an attitude and you can just tell they are trying to get ever | Read Full Review

12/5/2024 12:00:00 AM | Google

★★★★★ Chuck Fiedler

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12/4/2024 12:00:00 AM | Google

★★★★★ mrvjm

KAYLA OLSON- IF YOU EVER NEED THE BEST SERVICE REP GO DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THANK YOU SO MUCH. | Read Full Review

12/3/2024 12:00:00 AM | Cars.com

★★★★★ mrvjm

KAYLA OLSON- IF YOU EVER NEED THE BEST SERVICE REP GO DIRECTLY TO HER. SHE IS AMAZING , CARES AND GOES ABOVE AND BEYOND. SHE IS THE ONLY REASON WHY MY VEHICLES WILL EVER BE SERVICED AT BROOKDALE CJD. THANK YOU SO MUCH. | Read Full Review

12/3/2024 12:00:00 AM | DealerRater

★★★★★ Rebecca Danielle

Brought my car in to be serviced due to a leaky gasket. It was under warranty and they told me they wouldn’t fix my gasket because it was seeping not “leaking”. I was then charged $150 for diagnostics that only confirmed the problem that I told them about. Then they tried to charge me an extra $115 to do further diagnostics. | Read Full Review

11/26/2024 12:00:00 AM | Google

★★★★★ Wade George

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11/21/2024 12:00:00 AM | Google

★★★★★ Alina V

Terrible terrible experience and customer service. Car got dropped off Sat 11/09 for a scheduled appt Mon 11/11. As of Mon 11/19, I have not received no information, no update, can’t even get a call back from Kayla, the person who’s supposed to be assisting me. I’ve gone up there 3x due to no returned phone calls and have been gettin | Read Full Review

11/19/2024 12:00:00 AM | Google

★★★★★ Eric Moen

Service does not respond to web service requests and if you need to just have a check engine light checked on a new Jeep that is under warranty, get in line they are weeks out just to check the issue. | Read Full Review

11/19/2024 12:00:00 AM | Google

★★★★★ Joseph Grundtner

I bought a Durango back in September. It has a cracked front windshield and they agreed to fix it as part of the deal. They said it would be 3 weeks for a loaner so they can complete the work. 7 weeks later and they have not returned 4 voicemails and have give me the phone run around when I try to talk to someone. Very frustrating as | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ Bee Sharp

I brought my vehicle in on Tuesday October 29th, to have this creaking/clunking noise reviewed. First, I was told it was the plastic snap-on rims and that my vehicle was otherwise fine. I know what the rims sound like. It's a squeaking noise, totally unrelated to the suspension. I came into the shop (Thursday) to go on a test drive w | Read Full Review

11/9/2024 12:00:00 AM | Google

★★★★★ Mnmsabin

Jordan did a great job answering all of my questions and making sure I had the best deal possible when purchasing my new car. He even brought up savings options that I did not know about. | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ Mnmsabin

Jordan did a great job answering all of my questions and making sure I had the best deal possible when purchasing my new car. He even brought up savings options that I did not know about. | Read Full Review

11/8/2024 12:00:00 AM | Cars.com

★★★★★ jamesblosser

Jordan was fantastic to work with! I had a great experience with him. He is extremely knowledgeable on the JEEP line. Im sure i will be back to work with him on future deals! Thank you Jordan! | Read Full Review

11/2/2024 12:00:00 AM | Cars.com

★★★★★ jamesblosser

Jordan was fantastic to work with! I had a great experience with him. He is extremely knowledgeable on the JEEP line. Im sure i will be back to work with him on future deals! Thank you Jordan! | Read Full Review

11/2/2024 12:00:00 AM | DealerRater

★★★★★ Enid Santiago

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11/2/2024 12:00:00 AM | Google

★★★★★ Eric Davenport

I went there to get a tire pached and an oil change. Come to find out over 90 min later they can only do the oil change. That's not the end of the world, but it's longer than I expected. Fast forward 5 days for them to get the new tires in, it then takes them almost 3 hours to get the new tires on. They didn't have time to do an al | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ Mark Johnson

you schedule an appointment and they don't read what it's about. never use there service again. | Read Full Review

11/1/2024 12:00:00 AM | Google

★★★★★ Anjela J Williams

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10/24/2024 12:00:00 AM | Google

★★★★★ amanda j

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10/24/2024 12:00:00 AM | Google

★★★★★ Meghan Colon

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10/24/2024 12:00:00 AM | Google

★★★★★ Anjela Williams

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10/24/2024 12:00:00 AM | Google

★★★★★ Justin Sucher

DO NOT buy a Jeep plug-in hybrid, but DEFINITELY DO shop here if you want great service. Jeep has had many problems with their plug-in hybrids and I would not recommend owning one. However, Evan Church was fantastic at helping me get to the right people to get the issue resolved. I didn’t buy my vehicle from Evan, but that didn’t | Read Full Review

10/22/2024 12:00:00 AM | Google

★★★★★ Neal Durand

My experience here was mixed. We purchased a truck here and the sales associate was very helpful, kind, not pushy, and open to negotiation. Because of that we purchased the vehicle for a fair price. Sadly that’s where the good experience ends. We were purchasing and taking back to another state. When we picked up the vehicle, mind y | Read Full Review

10/22/2024 12:00:00 AM | Google

★★★★★ Natasha Warren

My service Advisor Isaac went above and beyond to get my vehicle repaired he was very helpful informing i wouldn’t take my vehicle anywhere else ?? | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Michael Porter

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10/13/2024 12:00:00 AM | Google

★★★★★ Quinton Y.

Jay Diggs, my sales consultant took care of me from my initial inquiry toward the last bit down to a door handle cover the used vehicle was missing. Something just as simple as that, I knew he was going to take care of me. Process was simple and easy, knew what vehicle the family wanted, got the pre approval. Jay had the vehicle read | Read Full Review

10/9/2024 12:00:00 AM | DealerRater

★★★★★ Quinton Y.

Jay Diggs, my sales consultant took care of me from my initial inquiry toward the last bit down to a door handle cover the used vehicle was missing. Something just as simple as that, I knew he was going to take care of me. Process was simple and easy, knew what vehicle the family wanted, got the pre approval. Jay had the vehicle read | Read Full Review

10/9/2024 12:00:00 AM | Cars.com

★★★★★ Vernon Wennberg

This place is a joke. They told me I would receive a refund for incorrectly doing my four-wheel-drive service. Mistake number one was never given a refund. Every single time I’ve went to this dealership there’s been an issue with them doing something incorrectly, or just dropping the ball and never getting the vehicle done on time or | Read Full Review

10/7/2024 12:00:00 AM | Google

★★★★★ Beth Nagovsky

Worst caring buying experience of my life! Evan Church was a TERRIBLE salesperson never even showed us the vehicle features and out right lies! Made our Jeep buying experience sad and heartbreaking. NEVER will return to this dealer | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ Scott Myslajek

Scott Hanson and his whole team were amazing to work with. Will definitely be back for my fourth vehicle when my lease is up! | Read Full Review

10/2/2024 12:00:00 AM | Google

★★★★★ Marktrent3D

I left a message a week ago about the problem. I’m having with my 2024 jeep Rubicon. Doesn’t return phone calls. This is my second vehicle I’ve bought from them and this is totally unacceptable. | Read Full Review

9/30/2024 12:00:00 AM | Cars.com

★★★★★ Marktrent3D

I left a message a week ago about the problem. I’m having with my 2024 jeep Rubicon. Doesn’t return phone calls. This is my second vehicle I’ve bought from them and this is totally unacceptable. | Read Full Review

9/30/2024 12:00:00 AM | DealerRater

★★★★★ Mark Trent

I’ve bought 2 new jeep rubicons from them. Felt I got a good deal. They lied to me on the delivery charge, but I let it go and didn’t say anything. I’m now having an issue with my 2024 RubiconX hybrid charger. I’ve called the service dept, the General manager and the Fixed operations director over all the Luther stores and they don’ | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ Mac Garib

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9/28/2024 12:00:00 AM | Google

★★★★★ Dominic

We had a terrible experience at Luther CJD. We worked with the internet sales "professional" and I use that term lightly. We live 3 hours away and had found the perfect vehicle. Everything was in place and we had made travel plans to go and pick up the vehicle and do the paperwork. We attempted to put a down payment on the vehicle bu | Read Full Review

9/26/2024 12:00:00 AM | Cars.com

★★★★★ Lacey Braunshausen

Isaac in the service department was fantastic! My jeep was in for service for an air bag light and as he was doing his initial run through he found that my jeep was idling incorrectly. He helped fix both problems in the estimated time frame given. He was super thorough and great to work with! Thanks again, Isaac! | Read Full Review

9/23/2024 12:00:00 AM | Google

★★★★★ Kirk

What could have been a terrible experience due to two problematic cars, was not. The leadership at Luther Brookdale operated with a level of integrity (Freddie Brown and Jason Wiese) which should be emulated not to mention the first class service provided by Erick Nunez. I have bought multiple cars at Brookdale Luther Dodge and will | Read Full Review

9/20/2024 12:00:00 AM | Cars.com

★★★★★ Kirk

What could have been a terrible experience due to two problematic cars, was not. The leadership at Luther Brookdale operated with a level of integrity (Freddie Brown and Jason Wiese) which should be emulated not to mention the first class service provided by Erick Nunez. I have bought multiple cars at Brookdale Luther Dodge and will | Read Full Review

9/20/2024 12:00:00 AM | DealerRater

★★★★★ Bilal Aarda

Thanks to Stacy and Scott Hanson they took care of me | Read Full Review

9/13/2024 12:00:00 AM | Google

★★★★★ jenniekoontz

This is my third time using Jeep Luther Brookdale and my second time having Jordan find the right vehicle for me. I highly recommend him and this dealership! | Read Full Review

9/11/2024 12:00:00 AM | DealerRater

★★★★★ jenniekoontz

This is my third time using Jeep Luther Brookdale and my second time having Jordan find the right vehicle for me. I highly recommend him and this dealership! | Read Full Review

9/11/2024 12:00:00 AM | Cars.com

★★★★★ Bilal Aarda

Horrible horrible experience, I will never get my service done with Luther ever in my life again, what a scam make sure you ask all your questions before they take your car, if not they’ll never reach back out to you, I’ve been trying to get a hold of a some sort of manager and it’s harder than ever for one of them to take a few minu | Read Full Review

9/9/2024 12:00:00 AM | Google

★★★★★ Kaye Weiss

We were traveling and needed help with our Chrysler van. The service dept. squeezed us in. They spent an hour on the van but could not fix the problem. No charge!! Sent us off with instructions on how to get the repair completed. Tanner was great! | Read Full Review

9/4/2024 12:00:00 AM | Google

★★★★★ Albert LaMotte O.D. (Dr LaMotte)

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9/3/2024 12:00:00 AM | Google

★★★★★ Stffosses1

The team @ Brookdale Luther was great. Jordan did a fantastics job explaining the vehicle features and walked me through the steps of setting up the RAM 1500. | Read Full Review

9/3/2024 12:00:00 AM | Cars.com

★★★★★ Stffosses1

The team @ Brookdale Luther was great. Jordan did a fantastics job explaining the vehicle features and walked me through the steps of setting up the RAM 1500. | Read Full Review

9/3/2024 12:00:00 AM | DealerRater

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