About Crown Chrysler Dodge Jeep Ram
Crown Chrysler Dodge Jeep Ram is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- Certified Technicians
Call (423) 665-4180 today to schedule your next appointment.
Our technicians at Crown Chrysler Dodge Jeep Ram are ready to help you!
Crown Chrysler Dodge Jeep Ram is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Crown Chrysler Dodge Jeep Ram today at (423) 665-4180 to learn more
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★★★★★ Abby NelsonNice building but I never made it out of the parking lot. I had to do a few slow laps around the building and lot to try and figure out exactly where I needed to go. I knew I needed to talk to someone about a recall repair but wasn't sure if I needed to go inside to talk to someone to get pointed to the service bay area or go straigh | Read Full Review5/14/2025 12:00:00 AM | Google
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★★★★★ Lauren Revis3rd vehicle i have purchased from Josh Blackburn. Josh has always went out of his way to help us. We highly recommend going to see Josh for you next vehicle purchase. Thank you Josh | Read Full Review5/9/2025 12:00:00 AM | Google
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★★★★★ Jamie HubbardJoshua Blackburn was very accommodating and took his time to assist us. | Read Full Review5/9/2025 12:00:00 AM | Google
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★★★★★ ClarenceHorrible mistake after I bought my 2019 jeep Cherokee limited I've had nothing but issues from the display to the panoramic roof leaking and listening to water ride down the entire ceiling. Waste of 30,000 and would never buy another jeep and the worse part is all dealerships don't cover your warranty. I was told to take it back to t | Read Full Review5/7/2025 12:00:00 AM | Google
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★★★★★ Jacob KelleyHad the pleasure of working with Ryan V. He made the buying process quick and painless. Had the best experience buying my vehicle. Made a connection with the whole team there at Crown. They worked with me to get me where I wanted to be financially. I will definitely refer anyone I know who is in the market for a new/used vehicle t | Read Full Review5/5/2025 12:00:00 AM | Google
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★★★★★ Merriweather MagpieWe recently purchased a Jeep Gladiator and worked with Randy Ringler during the process. He made the entire experience seamless and stress-free!! Randy was professional, knowledgeable, and caring. He took care of us, answering each of our questions honestly. The process was easier than we expected and pretty much stress free. He val | Read Full Review5/1/2025 12:00:00 AM | Google
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★★★★★ Ondrej LisyJosh Blackburn is a very friendly, knowledgeable and dependable sales consultant. I would highly recommend him! Ondrej | Read Full Review5/1/2025 12:00:00 AM | Google
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★★★★★ Jonathan BlankenshipI had a great experience purchasing from this dealership! The salesman, Joshua Blackburn, was extremely knowledgeable about all the different variations and configurations in the Jeep models. Very easy to work with and a great guy! Will definitely be coming back for my next Jeep in the future! | Read Full Review4/29/2025 12:00:00 AM | Google
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★★★★★ Kathleen DalyGreat experience with Colby! Got us in and out fast and easy! Very knowledgable and helpful. Thanks Colby! | Read Full Review4/24/2025 12:00:00 AM | Google
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★★★★★ Scott PartonColby was a good sales guy. Shot me straight and didn’t beat around the bush. | Read Full Review4/24/2025 12:00:00 AM | Google
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★★★★★ Jack GloverI recently took my 2019 RAM 1500 to Crown of Cleveland for new tires, brakes, a front-end alignment, and an oil change, and Service Advisor Caleb Barham provided truly excellent service throughout the entire experience. Caleb was incredibly thorough in going over all the pricing details and took the time to explain various options th | Read Full Review4/16/2025 12:00:00 AM | Google
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★★★★★ She daviswe’re very pleased with the service we received from Randy Ringler he went above and beyond to help us. If you need a new Vehicle you should ask for him. But everyone we came in contact with at the dealership was super nice and helpful! | Read Full Review4/15/2025 12:00:00 AM | Google
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★★★★★ Becky CoferRandy Ringler is your man!! Thank you so much for working so hard to help us find our daughter the right car!!!!!!! | Read Full Review4/12/2025 12:00:00 AM | Google
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★★★★★ Yaleidy PerezI had a fantastic experience purchasing my Jeep from Crown. Ryan was friendly, knowledgeable, and made the entire process easy and stress free. Ryan also helped me find the perfect Jeep for me and worked with me on financing without any pressure. I highly recommend Crown to anyone looking to buy a vehicle! | Read Full Review4/12/2025 12:00:00 AM | Google
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★★★★★ Cory HolderMy salesperson Ryan Vadeboncoeur was very helpful and went above and beyond to get me everything I needed. He wasn’t pushy or overbearing. | Read Full Review4/10/2025 12:00:00 AM | Google
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★★★★★ Scott ManningRecently bought a 2025 Jeep Wrangler Rubicon X from Crown of Cleveland. i worked with Daniel Kerr and had a great experience. I will definitely contact Daniel again when i am ready to purchase another vehicle. | Read Full Review4/7/2025 12:00:00 AM | Google
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★★★★★ Nate PenmanHelpful quick sales. Easy experience. Sales were available for communication throughout the process. Great experience | Read Full Review4/7/2025 12:00:00 AM | Google
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★★★★★ Sheri LucadoWe just purchased our 4th vehicle, a 2025 Big Horn 4x4 Crew, at Crown CDJR Cleveland. Great friendly staff. Randy Ringler, Daniel Kerr, Sam Cruz, Brandon Morgan and Chancy Deakins all made us feel welcome at the dealership. Thank you to all the staff. | Read Full Review4/5/2025 12:00:00 AM | Google
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★★★★★ Stacy HagoodWe showed up at Crown Chrysler Dodge Jeep somewhat haphazardly. Josh met us, listened to what to we wanted, pointed it out, let us drive it, then listened to us again when it came to what we needed with financing and he just made it happen. He is so nice and personable and my only regret is that we live 100 miles away and may not mee | Read Full Review4/5/2025 12:00:00 AM | Google
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★★★★★ Tom SprattProbably the best vehicle buying experience I’ve ever had. Jacob Buckner is super knowledgeable and easy to work with. | Read Full Review4/2/2025 12:00:00 AM | Google
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★★★★★ Daniel DaltonI had an awesome experience. My salesman Randy is top notch. It was easy as pie, I’ve wanted a jeep for a while now and he made it happen for me. Thanks again Randy!! | Read Full Review3/25/2025 12:00:00 AM | Google
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★★★★★ Christine SartoriI really had no plans to purchase a new vehicle but I got a phone call from Colby Evans on a Friday and went to the dealership on Saturday. This is my second purchase at Crown I traded the truck I had bought there two years ago for another of the same year with less mileage, as most people know buying a car can be very stressful but | Read Full Review3/25/2025 12:00:00 AM | Google
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★★★★★ Andrew GranieroThe service department struggles to communicate appropriately and has left me in a bind two weeks in a row. The first time I dropped it off on Friday for a Saturday appointment. Saturday came and went with no call from the department to tell me anything. I had to wait until Monday to get any communication from them. Finally Tuesday, | Read Full Review3/24/2025 12:00:00 AM | Google
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★★★★★ Jacob RinglerQuality service, excellent staff, and a beautiful showroom! This was the easiest, most pain-free vehicle purchase I’ve ever made! I highly recommend Crown in Cleveland for your next vehicle purchase | Read Full Review3/20/2025 12:00:00 AM | Google
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★★★★★ jake mooreHighly recommend working with Daniel Kerr if you are looking into a Jeep! He did a great job and everyone at the dealership was excellent to our kids while we worked through the buying process. Really appreciate Daniel on his work via text and getting info to us quickly. He had the test drive set up and ready to go upon arrival. | Read Full Review3/20/2025 12:00:00 AM | Google
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★★★★★ Trinity DodsonI just wanted to share my experience at The Crown of Cleveland, where I had the pleasure of working with Hannah. She was absolutely fantastic! From the moment I arrived, she was friendly and welcoming, making the whole process so much easier. Hannah took the time to explain the services my car needed and answered all of my questions | Read Full Review3/18/2025 12:00:00 AM | Google
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★★★★★ Josh VaughnI had a major issue with my trucker and Hannah was able to handle everything effectively with great communication. From start to finish, everything went smoothly. Highly recommend! | Read Full Review3/17/2025 12:00:00 AM | Google
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★★★★★ Judy KeanVery pleased with the sales experience at Crown. Could not have ask for a more helpful and knowledgeable salesperson than Colby Evans. | Read Full Review3/17/2025 12:00:00 AM | Google
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★★★★★ Hannah BoltonJosh Blackburn was excellent today helping my growing family get into a bigger, more reliable vehicle! | Read Full Review3/15/2025 12:00:00 AM | Google
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★★★★★ kyle BoltonJosh Blackburn was a tremendous help! Helped us get into a beautiful dodge durango! Love the vehicle!! | Read Full Review3/15/2025 12:00:00 AM | Google
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★★★★★ Tay CochranRandy treated us great and made purchasing our new Jeep a breeze! | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ Joyce Wilson FetherolfMany, Many thanks to Joshua Blackburn for all the many hours he put in to help me purchase, NOW my 2017 Volkswagen convertible. He worked hard along with all the financing staff to insure my dream came true! I would highly recommend Joshua and his co-workers at Crown CDJR to my friends and family looking for a new vehicle... Thank y | Read Full Review3/7/2025 12:00:00 AM | Google
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★★★★★ Angie GrayColby was awesome. Colby went over and beyond to helping us make the deal with purchasing our Jeep. Great customer service!! | Read Full Review3/5/2025 12:00:00 AM | Google
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★★★★★ Jon ByrdThis is the location to go to. Randy was professional and the options they have are great. | Read Full Review3/5/2025 12:00:00 AM | Google
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★★★★★ Donnie SullivanJesse was the best and very easy to work with | Read Full Review3/4/2025 12:00:00 AM | Google
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★★★★★ Brent LaneNever again! The dealership is beautiful and brand new...and apparently they're trying to pay for the new facility in each service! I've never paid almost $250 for an oil change and tire rotation on my diesel truck! Best part is, they now keep sending me coupons for an oil change special that very clearly state: Eligible VIN and has | Read Full Review3/4/2025 12:00:00 AM | Google
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★★★★★ Cahlista WilsonPut my jeep in to get fixed. They half passed fixed it. 2 weeks later same problem again. Now they claim it's a different issue even though it's throwing the same code as before and doing the same thing as before. I have called and messaged all day. No answer. I am about to just go get my jeep and go somewhere else. This place is a j | Read Full Review3/4/2025 12:00:00 AM | Google
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★★★★★ Hermilo JassoExcellent fast service and customer care. The salesman Randy Ringler was incredibly helpful and guiding me to make the right purchase for my girl. I will recommend to ask for him if you are planning to purchase a Jeep. | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ Cody LuchnerJosh Blackburn is one of the most honest and trustworthy sales man I have had the pleasure of working with. If you head to this dealership ask for this guy. I just moved here in June of last year, I am retired military and disabled. This guy seriously did his job and he is the only reason I bought a truck here today. I must say every | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ Joel BrandweinCalled to purchase new Jeep Rubicon X, terrible customer service. They spend a lot of money for TV adds, stating how great they are, NOT! | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ Reggie “lovin simple life” FWe have now purchased 3 vehicles from Crown Chrysler in Cleveland, and would definitely recommend others to as well. Daniel Kerr & Colby Evans are very easy to work with. They go above and beyond to make sure that you are satisfied with the vehicle and the process. Also, I would like to say that the management is very friendly and | Read Full Review3/2/2025 12:00:00 AM | Google
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★★★★★ Kassie CuddThank you Josh and Randy for the excellent customer service today helping my husband find his new truck! | Read Full Review3/1/2025 12:00:00 AM | Google
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★★★★★ Chris VeneyIf yall are needing a vehicle go see Josh Blackburn. He will do everything in his power to help you, great guy and you won’t be disappointed. | Read Full Review2/28/2025 12:00:00 AM | Google
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★★★★★ Karen MorganDaniel at crown was my salesman, he was knowledgeable and helpful. I will certainly buy my next jeep from Daniel. | Read Full Review2/28/2025 12:00:00 AM | Google
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★★★★★ Dee JenkinsColby and Daniel were amazing today in helping my father in law get the truck of his dreams, and even more than what he asked for! Would recommend this place and these guys to anyone. | Read Full Review2/28/2025 12:00:00 AM | Google
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★★★★★ Travis DandridgeSimple and easy! Very helpful and friendly! | Read Full Review2/28/2025 12:00:00 AM | Google
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★★★★★ Kevin GrzybowskiDaniel was a very easy and honest salesman to work with. I recommend anyone looking for a car to go to crown Chrysler and ask for Daniel. Outstanding guy to deal with!! | Read Full Review2/28/2025 12:00:00 AM | Google
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★★★★★ Sandy McDonaldColby has made our car purchase a very pleasant experience. He showed kindness, patience and understanding with every communication we had. I would definitely recommend Colby for honest, prompt and professional service. | Read Full Review2/27/2025 12:00:00 AM | Google
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★★★★★ Mark YearganThe service there is always great and they work hard and fast to get you out of there as soon as possible. The service managers are quick to keep you informed and go the extra mile to help you out whenever they can. I didn’t realize that I was missing a lug nut key to have my tires rotated. The service manager searched high and low u | Read Full Review2/26/2025 12:00:00 AM | Google
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★★★★★ Jay SatcherWhen you buy a new ram truck and the transmission leaks and the headlights leak, after 3 weeks and 700 miles on the truck. Do not expect them to be very helpful. I scheduled a service for 8 AM I drop the truck off. I tell them I have no transportation other than the truck I just bought that is leaking. That I paid a decent amount of | Read Full Review2/26/2025 12:00:00 AM | Google
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★★★★★ Angela CoatesColby Evans and everyone we came in contact with at Crown was kind, helpful and honest and did their best to provide great service in the recent purchase of our Jeep. Thank you! | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Paul NewbyVery enjoyable service. Knowledgeable,friendly and helpful. Recommend going here first | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Andrew GranieroThe service department struggles to communicate appropriately and has left me in a bind two weeks in a row. The first time I dropped it off on Friday for a Saturday appointment. Saturday came and went with no call from the department to tell me anything. I had to wait until Monday to get any communication from them. Finally Tuesday, | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Andrew GranieroThe service department struggles to communicate appropriately and has left me in a bind two weeks in a row. The first time I dropped it off on Friday for a Saturday appointment. Saturday came and went with no call from the department to tell me anything. I had to wait until Monday to get any communication from them. Finally Tuesday, | Read Full Review2/22/2025 12:00:00 AM | Google
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★★★★★ Ray StephensHannah in the service department was amazing! She had great customer service, communication and knowledge all throughout my service experience which lasted several days! Keep up the good work Hannah! Your dealership should do well with you in such an important position! Ray | Read Full Review2/20/2025 12:00:00 AM | Google
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★★★★★ Lynne KennedyWent in for fob battery replacement. Thank you! | Read Full Review2/20/2025 12:00:00 AM | Google
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★★★★★ Pedro RomanI recently had the pleasure of working with Josh and Jacob at Crown Chrysler Dodge Keep Ram Cleveland when purchasing my new 2022 Jeep Grand Cherokee, and I couldn’t be more impressed with the experience! From the moment I walked in, they made the entire process smooth, stress-free, and enjoyable. Josh was incredibly knowledgeable a | Read Full Review2/18/2025 12:00:00 AM | Google
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★★★★★ Aaron MitchellRandy and Jacob were outstanding. | Read Full Review2/17/2025 12:00:00 AM | Google
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★★★★★ Richard BishopWe took my sons Dodge Durango RT to be repaired and 3500 dollars later and almost 2 months it's still showing the exact same code. The advisor was hard to reach all the time. I am very disappointed. You would think taking a Dodge to a Dodge mechanic they would know what they are doing however this Cleveland Tn location doesn't. Caleb | Read Full Review2/17/2025 12:00:00 AM | Google
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★★★★★ jo reynoldsColby Evans was very approachable and friendly. He was not in any way pushy. He was personable and appeared honest. I would trust him again and send someone to him. | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Bryan DavenportHannah Wilson was amazing as a Service Advisor. 5 Star Service all the way around. Thanks Hannah! | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Dustin of ArcThis place is an absolute dumpster fire... I hadn't planned on having them work on the Jeep I bought due to their reputation... however a recall was issued on my Renegade so they did that today. I was told it would take an hour or so... dropped it off at 8am picked it up at 5pm... we had a lovely fire drill when I was waiting for my | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Ryan SeaveyProbably the worst service department in the Cleveland area. I’ve called several times left messages just to get a crank case filer replaced and a price. I’ve been called back once to ask what the problem was then told they’d call back with a price and never heard back called today tried to explain and the lady kept cutting me off. H | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Mark JarvisTook my Jeep in with a check engine light on they called me immediately to let me know the issue and I got my car back the following day great job fast | Read Full Review2/7/2025 12:00:00 AM | Google
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★★★★★ Tim StevensWe have bought 2 vehicles here in the past 3 months one used and one new. Our salesman was Jacob Buckner. He was amazing. He was very personable, knowledgeable of the vehicle he was selling and wasn’t pushy at all. If you’re looking to buy a new or used vehicle go see Jacob Buckner at Crown of Cleveland. | Read Full Review2/4/2025 12:00:00 AM | Google
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★★★★★ ED WINDERWhat a refreshing experience! We picked up our new Wagoneer from this dealer after driving from our home just south of Charlotte, NC (5.5 hour drive) because of the experience we have had with them over the phone (it also helped that they happened to have the Wagooner we wanted!). Jacob Buckner, our sales rep, was GREAT and extremely | Read Full Review2/4/2025 12:00:00 AM | Google
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★★★★★ Luke RenoUpdate on my previous review. The truck I purchased breaks down every week and then spends three in the shop. Out of owning the truck nearly 3 months I have only had it in my possession maybe 20 days. I switched from a Ford and thought I was getting a more reliable vehicle. And when stranded on the highway they left me high and dry w | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Britt WillisGo see Colby at Crown! He is friendly, efficient, and made the process super simple! | Read Full Review1/25/2025 12:00:00 AM | Google
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★★★★★ Faralynn WillisColby was the best! If you are in need of a car definitely speak to him! | Read Full Review1/25/2025 12:00:00 AM | Google
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★★★★★ Dinah RodgersI spoke to 3 different people about a vehicle purchase! Got approved for said vehicle and after all the phones back a forth, I was on my way to test and purchase the vehicle and I got a call saying “oh it’s gone an we have a different (higher priced) vehicle for you! Scam! Shady and poor customer service! Would not recommend at all! | Read Full Review1/22/2025 12:00:00 AM | Google
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★★★★★ Brittanie WebbOne of the smoothest car buying experiences I have ever had! Super thankful for all of Colby's help with getting me in the car I wanted. If you are considering purchasing a vehicle here I would 100% recommend asking for him! | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ Kevin LandrethHannah has handled numerous service requests for us during our relationship with Crown. She has ALWAYS gone way above and beyond in her efforts to provide top-tier service. I would HIGHLY recommend her and the service dept at Crown of Cleveland. One happy Customer!! | Read Full Review1/14/2025 12:00:00 AM | Google
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★★★★★ Reggie “lovin simple life” FThis is the 2nd vehicle we have purchased as Crown Chrysler. Colby Evans was our salesperson this time, and he did an excellent job. He was very easy to work with and very positive and energetic. Colby was very helpful and attentive from the first phone call all the way to any questions after we drove the car home. Thank you Colb | Read Full Review1/6/2025 12:00:00 AM | Google
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★★★★★ Dakota MaxwellDaniel is a very respectable And polite he Helped me out when no other dealership would he went more than above and beyond to make sure I was a satisfied customer with my purchase I would recommend anybody who wants to be satisfied with their purchase to go see Mr. Daniel | Read Full Review1/2/2025 12:00:00 AM | Google
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★★★★★ Andrew HeadrickDaniel was extremely professional and helpful through our car buying experience. A++ Thank you! | Read Full Review1/2/2025 12:00:00 AM | Google
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★★★★★ Kellie EdwardsWe had a great experience buying our 2020 GMC from Crown Chrysler in Cleveland. The whole staff that we dealt with was top notch. We are really impressed with our salesman, Daniel Kerr. He was very knowledgeable and so helpful. Thank you for taking such good care of us! We would recommend this salesman and this dealership anytime! | Read Full Review12/31/2024 12:00:00 AM | Google
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★★★★★ Grace BennettTyler was super helpful and had me in and out (in my new car) so quick !! Highly recommend this dealership !! | Read Full Review12/30/2024 12:00:00 AM | Google
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★★★★★ Shea ParmenterGreat folks to buy from. Come see Colby! | Read Full Review12/26/2024 12:00:00 AM | Google
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★★★★★ Richard MinorExcellent experience buying a vehicle from Colby Evans and Pat also at Crown. This is our third vehicle bought here and they are very fair and professional. | Read Full Review12/22/2024 12:00:00 AM | Google
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★★★★★ Donny HarwoodJosh was simply the best! He was very personable and even followed me to my rental car place to assist with my change over from rental to my Jeep! If you wanna a super nice vehicle this man has all the answers! Let him also send you home with the car of your dreams! | Read Full Review12/20/2024 12:00:00 AM | Google
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★★★★★ Joseph SpataroGreat experience and friendly staff. I will continue to take my Ram here for all scheduled maintenance. | Read Full Review12/20/2024 12:00:00 AM | Google
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★★★★★ FlynnZeroSecond vehicle I bought from Jacob Buckner. He knows I am a no nonsense customer. Getting straight to the point, not wasting time, and close the deal. Crown Cleveland has done right by me IMO. | Read Full Review12/20/2024 12:00:00 AM | Google
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★★★★★ Jennifer “Renee” PotterI visited the dealership twice and communicated via email over several days. Jacob Buckner was awesome to work with! He’s respectable, knowledgeable, and fair. During one visit, Jacob was with another customer and someone else jumped right in to help me so I wasn’t left waiting. Completing the necessary paperwork was quick and effici | Read Full Review12/19/2024 12:00:00 AM | Google
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★★★★★ Carol SterlingJosh Blackburn was a pleasure to deal with. He sent me information about the car and even a video walk-thu. Put my husband and I at ease immediately and was very open to questions. Thank you! I love my little Renegade! | Read Full Review12/18/2024 12:00:00 AM | Google
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★★★★★ Abby RoachI love my new Volvo!! Thanks to Colby Evans it was a fast and easy process! Will definitely buy from him again. | Read Full Review12/18/2024 12:00:00 AM | Google
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★★★★★ DonnyAbsolutely ridiculous to take approximately 2hrs for an oil change. Especially when you have an appointment. | Read Full Review12/16/2024 12:00:00 AM | Google
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★★★★★ Christy M WatsonAbsolutely a poor experience! I called an scheduled a service appointment for my Jeep that has 14,000 miles due to a battery/limp mode issue. I was also aware of two recalls for the Jeep which one they don't have a solution for as of yet. I had my Jeep towed in an it arrived before the scheduled appt time an they kept it for 6 days d | Read Full Review12/11/2024 12:00:00 AM | Google
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★★★★★ Patti BeanHad an oil change, a few weeks later have an oil leak due to a cracked oil housing. There are two causes for cracked oil housing, one is wear and tear or being torqued too tight this is a 4-year-old vehicle and no crack was noted during the oil change. I believe wholeheartedly that the dealership service people did this but they are | Read Full Review12/11/2024 12:00:00 AM | Google
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★★★★★ Roger EvansHad a great experience buying my Jeep Gladiator. Colby Evans made this a stress free car buying experience. Would definitely buy from again. | Read Full Review12/8/2024 12:00:00 AM | Google
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★★★★★ William McbrideChase Perry is outstanding to work with. Very knowledgeable and friendly. 100% would recommend working with Chase. | Read Full Review12/3/2024 12:00:00 AM | Google
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★★★★★ Christy M WatsonAbsolutely a poor experience! I called and scheduled a service appointment for my Jeep that has 14,000 miles due to a battery/limp mode issue. I was also aware of two recalls for the Jeep which one they don't have a solution for as of yet ?? Anyhow, I had my Jeep towed in and it arrived before the scheduled appointment time and they k | Read Full Review11/25/2024 12:00:00 AM | Google
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★★★★★ James DavisDaniel Kerr was great and made us feel comfortable with everything. Very happy we had the pleasure of doing business with him | Read Full Review11/20/2024 12:00:00 AM | Google
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★★★★★ Laura BeasleyI had a great experience when getting my first service for my 2024 Jeep wrangler. They were very efficient and friendly. Also a beautiful waiting area where I could work, comfortable seating and great coffee too. I will return! | Read Full Review11/20/2024 12:00:00 AM | Google
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★★★★★ Tom IrwinJacob and Colby did a great job helping us with our purchase of the used Jeep Gladiator. They answered all our questions and were very patient and helpful. And the car looks great! Thanks so much for everything! | Read Full Review11/15/2024 12:00:00 AM | Google
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★★★★★ Ben Copple (Home)I really appreciated the responsiveness of the sales team and how easy the process of purchasing a vehicle from Crown was. | Read Full Review11/13/2024 12:00:00 AM | Google
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★★★★★ Alexis JordanMr. Colby Evans was a great help in finding our family a bigger car that fit all the qualities that we wanted. Thank you so much we appreciate you. | Read Full Review11/5/2024 12:00:00 AM | Google
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★★★★★ FoolishGo to Colby, he will help you do anything. | Read Full Review11/5/2024 12:00:00 AM | Google
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★★★★★ JandA Properties LLCJosh has helped me with the purchase of my Ram! I will come back to him in a few years for my next one. | Read Full Review10/31/2024 12:00:00 AM | Google
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★★★★★ Tom MajorI want to give kudos to the young professionals at Crown Jeep Cleveland for their outstanding work. I'm late 50s and with my family I had my fair share of car buying experience, probably over 40, all over the world, currently owning four. The sales experience at Crown Jeep Cleveland with Colby was an absolute breeze, super helpful, v | Read Full Review10/28/2024 12:00:00 AM | Google
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★★★★★ Emily PotterColby was great!! He was very kind and knowledgeable throughout the whole process! Would recommend! | Read Full Review10/28/2024 12:00:00 AM | Google
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★★★★★ Vernon SearcyMy entire experience was completely terrible. My service advisor's name was Jesse. I was told when I first called that the part I needed was ordered, so I called the next day to check on it, and the parts manager informed me that the part was never ordered. I ordered it then, and had to pay for next day air. My truck came into the | Read Full Review10/23/2024 12:00:00 AM | Google
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★★★★★ Donna EllisHad a Wonderful salesman that helped us Colby Evans Would definitely recommend him and all the people at Crown Cleveland | Read Full Review10/15/2024 12:00:00 AM | Google
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★★★★★ Charles HillisDaniel Kerr is an excellent salesman. He exceeded all of my expectations. He is what all salesmen should strive to be. | Read Full Review10/10/2024 12:00:00 AM | Google
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★★★★★ s hCrown Chrysler Dodge Service Department is committing fraud. I have a 2023 Ram 3500 that is less than a year old. I took it into the shop when it had approximately 16k miles on it because the passenger side tire was severely worn on the outside which was indicative of an alignment issue. The dealer told me that it would need an ali | Read Full Review10/10/2024 12:00:00 AM | Google
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★★★★★ Bryan KeetonOne year after a major motorcycle wreck I received a settlement and today I was able to walk in and Josh has sent me out on the road with an amazing deal on a 2024 Jeep Gladiator Mojave! Thank you to Crown of Cleveland for walking me through this experience! | Read Full Review10/2/2024 12:00:00 AM | Google
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★★★★★ Francisco CastilloJacob Buckner was our sales person and was nothing but great. Communication was great. I highly recommend to get a vehicle from him. | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ Wade CashThis experience was shockingly terrible. The service manager tried to keep the money that I had already paid for future service that was not rendered. Would not recommend buying any vehicle there because of the service department. | Read Full Review9/24/2024 12:00:00 AM | Google
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★★★★★ Thomas DunnWould not recommend buying from this dealership! My brother bought a used truck from them with a 100k mile warranty. The truck made it to 95k miles when the transmission started having issues. The truck has already been diagnosed with a bad transmission from another shop as well and they still won't honor it. | Read Full Review9/22/2024 12:00:00 AM | Google
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★★★★★ Dj HicksDo not buy from this place they sold me a used truck gave me a warranty and will not honor the warranty. They will not fix my truck instead they told me that the truck needed a tune up. They then said that it was fixed and when I picked it up the truck was worse than when I dropped it off. They told me that nothing was wrong with the | Read Full Review9/22/2024 12:00:00 AM | Google
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★★★★★ Linda BlevinsMy logo on my car fell off after going through a car wash and I took my car to Jesse Coltrane and he fixed it for me. He did a great job. | Read Full Review9/20/2024 12:00:00 AM | Google
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★★★★★ Don YoderTerry Kopp was very helpful in finding a perfect car to fit our needs. | Read Full Review9/17/2024 12:00:00 AM | Google
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★★★★★ Sheila GHannah, in the service department, was awesome. The recall on my Ram 3500 was processed quickly and taken care of while I waited. | Read Full Review9/16/2024 12:00:00 AM | Google
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★★★★★ Alison WatersHighly recommend Daniel Kerr, he was the best salesman we’ve ran into in weeks and he helped us with a great deal on our gladiator! If you’re looking for an honest and helpful salesman, ask for Daniel! | Read Full Review9/14/2024 12:00:00 AM | Google
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★★★★★ Onietha CrawfordTo paint the picture, I drive a 2023 Jeep Wrangler Sport 4xe Hybrid. I took my car in initially for a recall of the defrost system and it was taken care of and went well. However I also had an engine light that was on at the same time of my recall service after I experienced a really bad storm in TN back in may 2024 that knocked my p | Read Full Review9/11/2024 12:00:00 AM | Google
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★★★★★ DonnaNicholas Chase ? Great personality, helpful. | Read Full Review9/11/2024 12:00:00 AM | Google
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★★★★★ Kierstyn WolfeHannah Wilson goes out of her way to try to make my service experience as painless as possible. I have a Jeep that is constantly in the shop and Hannah has always done her best to get it fixed as quickly as possible and does her best to get me a loaner car while mine is broke. Definitely would recommend her to anyone who uses Jeep of | Read Full Review9/10/2024 12:00:00 AM | Google
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★★★★★ Tosha SmithI bought a car through Colby! He was a great help, fast and very friendly! I recommend going by to see him if you are car shopping! | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ Chris SmithFastest car buying experience I've ever had. Colby was awesome. We were there maybe 1 and a half hours and they detailed our new car and filled it up. Awesome place to get a great deal ?? | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ Derrick HarrisColby Evans was outstanding. He made sure the vehicle was up to standard before we took possession. He called and kept us up to date on the progress of the vehicle. The entire staff was great. Come get your next vehicle from Colby! | Read Full Review9/3/2024 12:00:00 AM | Google
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★★★★★ Charli McnealAbsolutely great experience! We called prior to coming in and Chase answered and had pretty much everything ready by the time we got here. We will definitely be referring our family and business partners to Chase & Crown dealership. Thank you very much for the great & timely deal we got as well! We'll be back for sure... | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Steve RoseBest salesman ever I've bought 3 trucks from jacob and he always takes the best care of me.thanks jacob. | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Sara CThank you for all your help, Cindy McMichen very professional and was able to answer any questions I had. | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Donna RobertsI’ve purchased many vehicles and this was the best experience I’ve ever had at a dealership. Cindy McMichen was my salesperson. She is very knowledgeable, nice and accommodating. If you’re looking for a good experience buying a vehicle I recommend her highly. Also Dan Good is a stand up general manager. | Read Full Review8/30/2024 12:00:00 AM | Google
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★★★★★ lee grahamJosh did an awesome job helping get the car I wanted. He called to let me know they had the car and wanted to make sure I had first go at it. | Read Full Review8/30/2024 12:00:00 AM | Google
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★★★★★ Amandama M.Working with Colby was by far the best experience I've ever had with purchasing a new car. He worked so hard to stay within my budget. I don't even have the best of credit, and that had me worried, but I drove out with the car I loved and the payment I could afford. He definitely took his time and didn't push me to hurry up and buy u | Read Full Review8/30/2024 12:00:00 AM | Google
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★★★★★ Jeff BrewerI've bought several vehicles here always a pleasure to deal with great bunch of people that works there | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Keith RutledgeHannah and Jesse are awesome in service! | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ SaraTook the stress completely out of buying a car! Chase is absolutely incredible and will help you find exactly what you’re looking for. The entire start to finish process was made so simple! | Read Full Review8/28/2024 12:00:00 AM | Google
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★★★★★ Derrick HarrisKolby was outstanding. He made sure the vehicle was up to standard before we took possession. He called and kept us up to date on the progress of the vehicle. The entire staff was great. Come get your next vehicle from Kolby! | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Dawn HarrisColby was wonderful with assisting with the purchase of our new vehicle. He made sure that everything was the way we wanted it before taking the vehicle. His service and caring attitude about customer satisfaction versus just selling a vehicle, definitely will have me keeping him in mind should I need any other vehicles in the future | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ Kipp BottorffUpdate: 23Aug2024: I suppose it is time I provided an update: The problem is solved! But sadly, not due to contributions from Crown Chrysler Dodge Jeep Ram Cleveland. After my initial review, I was contacted by the locations GM. I demonstrated the noise in a ride along with him. I dropped off the Jeep (for the 4th or 5th time), f | Read Full Review8/23/2024 12:00:00 AM | Google
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★★★★★ Matt FugateJacob Buckner is absolutely outstanding!! He answered all of our questions and was prompt, thorough, and professional! He exceeded our expectations and was a joy to work with!! Jacob is the best in the business! | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Jennifer HawkinsHorrible experience. You can never get in touch with the service advisors. The Manager over the advisor never returned phone calls. Such a horrible experience. Nothing but lies. Thanks for leaving my vehicle on empty while I had the rental vehicle filled up full. Had the vehicle there for a month and never got fixed! | Read Full Review8/16/2024 12:00:00 AM | Google
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★★★★★ Mike BurchfieldI bought a car from Dakota and Josh. This was very good experience. They were great to work with and very helpful. I will definitely be back in the future. | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Rebecca BaggettWorst service I've ever received from a dealership. Had a recall service, a few days later my dashboard lit up like a Christmas tree with all codes popping off and on. Transmission, airbag, brakes, my speedometer even stopped. I went back to them twice to let them know what was happening they won't even look at it unless I pay for i | Read Full Review8/7/2024 12:00:00 AM | Google
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★★★★★ Miles McGlameryDrove 2 hours to look at a used Jeep Gladiator. Jacob at Crown CDJR was super friendly and helpful in the process of showing us the car. We ended up purchasing it and the process couldn’t have been simpler. Highly recommend seeing Jacob at Crown! | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ Kayser SozeDaniel Kerr was great no pressure no hassle great guy recommend anyone give him a call if you’re looking for a Vehicle. Big assist from Brandon Morgan great guys. | Read Full Review8/6/2024 12:00:00 AM | Google
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★★★★★ MR CLEANDaniel helped me with the purchase of my first Jeep this week. Got me exactly what I was looking for and entire process was smooth. Even got what I thought was a fair trade in. Thanks Daniel and the rest of the staff for making my first experience in a Jeep a great one! | Read Full Review8/3/2024 12:00:00 AM | Google
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★★★★★ John FischerWe have been customers of Crown Chrysler Dodge Jeep Ram for over 10 Years, before they built and moved to the state of the art building at I-75 and exit 20 in Cleveland, TN. They have been the only ones to ever service our vehicle. When we needed tires I was planning to go to a tire store, but the service advisor shared their price | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ Jema DayJoshua was very knowledgeable and professional. He was very pleasant and easy going. We did not purchase a vehicle on our visit and felt no pressure to do so. We will be back and look forward to working with Joshua again. | Read Full Review7/28/2024 12:00:00 AM | Google
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★★★★★ JEFFREY BLACKBURNMy wife and I are planning on a future jeep purchase. We went to Cleveland Crown Dodge, and our nephew Joshua Blackburn. Joshua, has the knowledge of the jeeps we are interested in. The no pressure attitude could be felt throughout the dealership. Including when we met with Brandon, the sales manager. We did not purchase a Jeep the | Read Full Review7/28/2024 12:00:00 AM | Google
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★★★★★ Jackie McdonaldColby was amazing! I went in explaining what I wanted as far as in a vehicle. He was so patient and attentive to my needs. He pulled around 2 vehicles and the first one that he had pulled up was perfect for us! He kept within my budget and the vehicle he helped us with had every single thing I wanted. I'm beyond pleased with my exper | Read Full Review7/27/2024 12:00:00 AM | Google
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★★★★★ alison rodriguezColby Evans went above and beyond in helping us find the perfect car for us!! We love our Mitsubishi Eclipse!!! We will definitely be coming back to Crown of Cleveland!!! Thank you Colby for making it such a smooth process! | Read Full Review7/26/2024 12:00:00 AM | Google
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★★★★★ Allen BryantDropped my charger off (under warranty) to have a radiator installed and I couldn’t pick it up until after closing so they left it outside for me, when I got there I raised the hood to check everything and they didn’t even fill the reservoir up it was empty. I had to put a gallon of water in it just so I could leave. I own three dodg | Read Full Review7/24/2024 12:00:00 AM | Google
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★★★★★ Erica El GafyEveryone here was so nice and welcoming! A HUGE shout out to Colby! He went above and beyond in helping me with my purchase! Great job Colby!!!! | Read Full Review7/23/2024 12:00:00 AM | Google
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★★★★★ Jordan CraigI had a great experience working with Josh Blackburn last week. He came in on his off day and helped get me a good deal on my trade in! The staff were fast and efficient on getting me in and out the door! I would recommend them 10/10 if I could. Be sure to ask for Josh when you come by, he's the handsome one sitting right in front as | Read Full Review7/22/2024 12:00:00 AM | Google
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★★★★★ Charles HillisDaniel Kerr is an excellent salesman. He exceeded all of my expectations. | Read Full Review7/19/2024 12:00:00 AM | Google
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★★★★★ Kevin MosesColby was excellent! He made the process quick and painless. Thanks, Colby, for your help. | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ dustin bradfordJacob at Crown Dodge in Cleveland was great and efficient with getting us approved and out with a new Durango. He made this is easiest process by helping us get approved before we even came so that we had no worries while there. This was a smooth transition and we are happy with the customer service provided. | Read Full Review7/17/2024 12:00:00 AM | Google
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★★★★★ Tara PfeifferJosh and Brandon were fantastic and got us a great deal!! | Read Full Review7/16/2024 12:00:00 AM | Google
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★★★★★ Michael BoltExcellent experience. Jacob Buckner is THE salesman to get. Ask for him! He will help you any way he can. He has assisted me in my last two purchases from Crown. Great place, 100% | Read Full Review7/16/2024 12:00:00 AM | Google
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★★★★★ Tabitha ArmourJosh and Brandon are incredible!!!!! | Read Full Review7/16/2024 12:00:00 AM | Google
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★★★★★ rollie4335I recently had a couple of issues with my 2013 Wrangler. Thankfully , we had Maxcare extended warranty. Call Jesse, scheduled service dropped Jeep off before heading out of town. Jesse was very professional, kept us informed daily. He called and informed us that repairs had been completed...much quicker than I expected. I asked him t | Read Full Review7/7/2024 12:00:00 AM | Google
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★★★★★ Stephen WilsonJacob was incredibly helpful throughout the process of selecting my Jeep Renegade, even to the point of texting me on his personal phone multiple time. He was both knowledgeable and friendly. | Read Full Review7/4/2024 12:00:00 AM | Google
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★★★★★ Brent WintersNicholas and Sam did a great job helping us find a vehicle, even bringing up an option at their other location. There was no pressure as we kept looking at all our options. | Read Full Review7/2/2024 12:00:00 AM | Google
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★★★★★ Jack MartindaleI visited this dealership simply to check out a few vehicles, but I was very impressed with the service I received from Daniel Kerr. He was very patient and polite and answered every question I had! | Read Full Review7/1/2024 12:00:00 AM | Google
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★★★★★ L.A. MASSENGILLNot only is Colby Evans my son, but he is a great salesmen. He is very knowledgeable and takes pride in his job and his customer service. I have already gave out many of His cards. Not only am i His dad, but also a customer. He got me a great deal and i bought this 2023 Dodge Challenger. I am proud to be apart of the Crown family. | Read Full Review6/29/2024 12:00:00 AM | Google
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★★★★★ Lacey GoinsJosh and Nick were absolutely amazing!! They were so helpful and kind! 1000/10 would recommend them | Read Full Review6/28/2024 12:00:00 AM | Google
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★★★★★ MarkStopped in and worked with Jacob. Always a wealth of knowledge as I have worked with him multiple times in the past. He’s the best! | Read Full Review6/28/2024 12:00:00 AM | Google
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★★★★★ Chris BrooksUPDATE: The below interaction did not age well. For many reasons that I will break down. The truck had to be serviced at the 35 day of ownership mark and has spent now a total of 5 weeks going on 6 weeks at the time of this update (6/27/2024). When I purchased the truck I was told I could buy with confidence due to the fact they h | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ travis nicholasOur salesman, Josh Blackburn, worked very hard to find my wife the Bikini Pearl colored wrangler she wanted. We didn't realize that it was a limited edition color, and the factory had already produced all they were going to. He found one in SC with all the features that we were looking for, and drove up there himself to get it and | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Sofonias PerezJosh Blackburn was the absolute best care salesman we’ve ever dealt with. The process easy and quick. And he gave us an amazing deal. A wonderful demeanor and professionalism. We will definitely be back to him for our next purchase! | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Jenn Weiden-RamassiniAn outrageously bad travel day turned into a series of fortunate events on our roadtrip from Mississippi to Asheville, NC. We had an overheating issue while towing a 5th wheel RV and as luck would have it, a google search indicated we were four miles from Crown Chrysler Dodge Jeep Ram on I-75. Caleb, Matt, and Emory were the saviors | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Mayra PerezI purchased a Jeep in GA and much rather drive there for my oil changes when this one is only 10 min away. The customer service is horrible and not at all helpful. The lady that answered the phone acted like I was asking a favor instead of being a customer to schedule the appointment. They also don't allow you to do it online so you | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Stewart StanleyNicholas was great. Honest and helpful. Good, genuine, caring customer service. | Read Full Review6/16/2024 12:00:00 AM | Google
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★★★★★ Jackie LewisIf you ever go here to buy a vehicle. Ask for Colby Evans. He was awesome today. He helped us out so much. He is a very nice and very professional. He made the whole process go smoothly and we couldn't be more happy with our experience there and our new car. | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ Gabe Shelljosh very helpful and made the process as simple and easy | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ Mark HarwoodEverything went smoothly and easily. No pressure in any way. Our sales person, Jacob Buckner, did a great job making sure everything was taken care of. Got a great deal on a Charger. Even after the sale, Jacob and everyone at the dealership has been great to work with. | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ Shane ShellWalked in today at Crown Cleveland to just look at a Charger. Walked out with a great deal from Josh Blackburn. Highly recommend Josh. He was extremely nice and very knowledgeable about the car and it’s features. | Read Full Review6/1/2024 12:00:00 AM | Google
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★★★★★ Tabitha TaylorI am writing my review strictly based off Chancy Deakins, the Finance Manager at Crown. I found him to be quite unprofessional in his interactions with me. He was rude and dismissive when I asked him questions about the financial process, and he seemed to be more interested in complaining about his job than in helping me. His office | Read Full Review6/1/2024 12:00:00 AM | Google
