About Viva Dodge Chrysler Jeep
Viva Dodge Chrysler Jeep is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Certified Technicians
Call (915) 412-6927 today to schedule your next appointment.
Our technicians at Viva Dodge Chrysler Jeep are ready to help you!
Viva Dodge Chrysler Jeep is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Viva Dodge Chrysler Jeep today at (915) 412-6927 to learn more
-
★★★★★ Eduardo De La RosaEl peor servicio al cliente. Para revisar mi Troka de una Falla Eléctrica me Piden que se las deje 2 semanas para poder Revisarla y mientras me quedo Sin Troka x 2 semanas | Read Full Review5/29/2025 12:00:00 AM | Google
-
★★★★★ Amanda RoblesMy name is Amanda Robles and I purchased a 2023 Jeep Wagoneer L from the dealership on March 3rd. My salesman Edger was communicating with me and I had told him I was having problems with the vehicle the very next day. He told me I could bring in the vehicle whenever but when I stop by the service department was lined up with vehicle | Read Full Review5/29/2025 12:00:00 AM | Google
-
★★★★★ AGreat customer service with Victoria, she got me in and out and made my experience awesome and smooth - thank you so much | Read Full Review5/22/2025 12:00:00 AM | Google
-
★★★★★ Hector JordanGreat service. Victoria ensured that all the work was completed timely. She's a great representative of Viva Dodge. | Read Full Review5/22/2025 12:00:00 AM | Google
-
★★★★★ Rex HendrixArt is a great representative for Viva Dodge. He got me in promptly and was done in an acceptable amount of time. He kept me updated, which rarely happens in El Paso. He didn't ask me to give him a 5 star rating with empty promises like previous advisers I have used at Viva. The only thing I struggle with at Viva is the prices. T | Read Full Review5/22/2025 12:00:00 AM | Google
-
★★★★★ timothy yapMy experience would be described as shameful. I came in for a simple oil change. I brought the vehicle in at 8:30am for a 9:30am appointment. I didn’t receive my vehicle until 6:15pm. They were supposed to do a tire rotation as well. Before I went to pay, I asked them which services were completed on my vehicle. The service lady look | Read Full Review5/22/2025 12:00:00 AM | Google
-
★★★★★ Junior CardenasMy boy Angel Silva did the most to get me approved when no one could!!!!! definitely a great place to get approved for a car!! thanks to all his managers and him to make this work !!! 11/10 place | Read Full Review5/20/2025 12:00:00 AM | Google
-
★★★★★ Henry VesgaGladly I had my vehicle serviced at this location where service is very good. Take the time and make recommendations. | Read Full Review5/19/2025 12:00:00 AM | Google
-
★★★★★ Dante AcevedoAmazing service. First time Ram owner and will never look back. The truck is amazing and the service provided is outstanding! Service is always willing to answer your questions. | Read Full Review5/18/2025 12:00:00 AM | Google
-
★★★★★ Cristy HernandezVictoria was very professional and very good in getting my car in good time . She assured me that my car would be ready in time for me to travel home which was 4 hrs away. Thank you so much Victoria. She also got me a Uber to take me where I needed to go. Thank you Viva Dodge. | Read Full Review5/18/2025 12:00:00 AM | Google
-
★★★★★ Pete LopezGreat people, And great professional service | Read Full Review5/17/2025 12:00:00 AM | Google
-
★★★★★ Benjamin BrackeenMarcos Porras was able to get me in quickly. He let me know through out the day what the status of my vehicle was and when I went to pick it up he had my Jeep ready to go. If you have any work that needs to be done go and look for Marcos he will get you taken care of | Read Full Review5/14/2025 12:00:00 AM | Google
-
★★★★★ Sweeet CheekksWhen I first got my car the battery was bad so they kept it for a couple months. Already off to a bad start but I trusted the process. Now my AC is messed up and I took it in 3 weeks ago. Guy said it would take 6-7 days for the diagnostics. Took 10 days. 3 weeks later and I have no clue what’s going on and when my car will be done. H | Read Full Review5/14/2025 12:00:00 AM | Google
-
★★★★★ Abigail CasasService department isn’t the best. I had scheduled an appointment for 3, and when I got there they said that they had “walk in’s” and couldn’t take my vehicle and if they did it I wouldn’t have my vehicle until 6 pm. If I knew that I wouldn’t have drove 35 minutes to my appointment to just get dismissed. Next time call your customers | Read Full Review5/14/2025 12:00:00 AM | Google
-
★★★★★ Idaly EstradaRetuning customer for some years now. Not only did I have an excellent experience buying my Jeep here, some years back, but the service department has been so so great to me. Big shoutout to Javier Mendoza for being so attentive to customer service, answering any questions I have, and finding the best options for me and my vehicle. T | Read Full Review5/13/2025 12:00:00 AM | Google
-
★★★★★ Omar CotaNo se como lo hicieron que borraron mi publicación pero bueno aqui va otra vez. Este agencia tiene el peor servicio al cliente no te devuelven las llamadas, no asen el trabajo por el cual llevaste tu automóvil se tardaron todo el día para regresar mi troca apesar que la deje a las 9:00 am todo el dia por una rotación de llantas y ca | Read Full Review5/13/2025 12:00:00 AM | Google
-
★★★★★ Javier AlvillarWe were received well by salesperson (Janelle) and Mr. Berry. | Read Full Review5/9/2025 12:00:00 AM | Google
-
★★★★★ Kristen LopezThey were very helpful with my car service and went above and beyond to get my car ready. | Read Full Review5/7/2025 12:00:00 AM | Google
-
★★★★★ Eddie RodriguezBought a new truck there ??????? it had alignment issue that can take half an hour to get resolved being that it’s a brand new truck , they didn’t want to do it at that time was asked to make an appointment, I did, gave them a hole month be ready . I show up 8 am for the appointment they tell me they want to keep the truck for a hole d | Read Full Review5/7/2025 12:00:00 AM | Google
-
★★★★★ alan ibarraCustomer service and accountability is very poor. Service was rejected by Steven, even though they surprised and attached maintenance agreement over 2K. With the excuse saying that they don’t have parts so they can only service Dodge at this location. I continue to call and have a run around suppose to expect a call later in the day | Read Full Review5/4/2025 12:00:00 AM | Google
-
★★★★★ ed salasOutstanding experience working with Aaron! Extremely quick service and Lyft service was a lifesaver. | Read Full Review5/2/2025 12:00:00 AM | Google
-
★★★★★ Michael AmaroCame in from out of town to visit family and called the service department to see if I might be able to snag an appointment and they had me in and out for a 20k+ mile service, plus a few other things the same day. I’m very rough on my gladiator and they left it running silky smooth. They got me pricing on wheel and tire combos as w | Read Full Review5/1/2025 12:00:00 AM | Google
-
★★★★★ Dalatrivette BrownI took my vehicle in for an oil change and I ended up needing additional services. Victoria, the service advisor who assisted me was amazing. They had to keep my vehicle overnight and they provided me a loaner vehicle while I waited for my vehicle. She was even kind enough to apply a discount to my services for patience and inconveni | Read Full Review5/1/2025 12:00:00 AM | Google
-
★★★★★ Denise RodriguezThese 5 stars are literally only for my service advisor David. Took my car in for an oil change and ended up needing an alignment as well. Pick up my car and I started noticing a pull so I took it back in, mechanic “fixes” it. Leave and guess what it’s pulling again! Take it back in and highly aggravated already I tell David what’s s | Read Full Review5/1/2025 12:00:00 AM | Google
-
★★★★★ Javier AlvarezVery BAD SERVICE, they don’t do what they say they’re going to do. Overcharged me for my truck service that in the past they have charged me less for the same service. Not recommended at all. | Read Full Review4/30/2025 12:00:00 AM | Google
-
★★★★★ Danny GallegosI would highly recommend going and checking out there inventory..they dnt only work with what they have there in stock but will make sure you get what you are looking for ...will work with your credit as much as they to help....but over all enjoyed our customer service...Samantha Ramirez was super nice and awesome ?? | Read Full Review4/27/2025 12:00:00 AM | Google
-
★★★★★ Ronald BollingerTold me it would take two or three days and they had my truck done within 24 hours. It looks like they went out of their way to get me in and get me out and satisfy my needs. | Read Full Review4/24/2025 12:00:00 AM | Google
-
★★★★★ Desirae SantanaAfter a not so pleasant visit our last oil change I decided to give this location one more try and let me tell you, i’m glad I did! The gentleman who helped me David Banda was the complete opposite of what I had experienced before. He was extremely helpful and patient in the entire process and didn’t stop until my situation was resol | Read Full Review4/24/2025 12:00:00 AM | Google
-
★★★★★ Jesus MartinezOutstanding job and excellent customer service like always. | Read Full Review4/22/2025 12:00:00 AM | Google
-
★★★★★ Timothy EscarcegaDon’t take care of customers after the sale is made. | Read Full Review4/22/2025 12:00:00 AM | Google
-
★★★★★ Luisa PadillaI had a very good experience with your service department. | Read Full Review4/21/2025 12:00:00 AM | Google
-
★★★★★ Stacey AraizaGabbie was professional and showed us exactly what we were looking for | Read Full Review4/21/2025 12:00:00 AM | Google
-
★★★★★ Elizabeth ArchuletaTook me a while to post this due to my mixed emotions about here. So first off be careful do not go here if it is your first time buying a vehicle. I told them i wanted a VAN, i told them I couldn’t PAY OVER 400$, also mentioned I wouldn’t drive off without some type of WARRANTY. All of my terms apparently meant nothing. They had no | Read Full Review4/21/2025 12:00:00 AM | Google
-
★★★★★ RodolfoVictoria the service adviser help me take care of all my needs. She is very professional | Read Full Review4/15/2025 12:00:00 AM | Google
-
★★★★★ Joe NuñezI always have an excellent experience when purchasing new vehicles, thanks to Gabriella and Samantha. Highly recommend going to them if you're in the market for your new vehicle. | Read Full Review4/14/2025 12:00:00 AM | Google
-
★★★★★ Hard TacI will never recommend this dealership to any other pilot car companies who operate out of santa teresa and may be unfortunate enough to have any car troubles. $23,000 for an engine replacement? Yall never got my money BTW, for $12,000 i retrieved my business vehicle from your dealership, hired a transport company to deliver it to my | Read Full Review4/13/2025 12:00:00 AM | Google
-
★★★★★ Oziel JimenezIsaac olivas nos ayudo bastante bien lo recomiendo | Read Full Review4/11/2025 12:00:00 AM | Google
-
★★★★★ Edan LuscheiSamantha is a wonderful salesperson!! If you want 5 star service, she’s the one to work with!! Very Happy customer!! | Read Full Review4/10/2025 12:00:00 AM | Google
-
★★★★★ marcos galarzaBeware of deceptive sales tactics. I was misled about financing terms and the bank I’d be working with—what they told me verbally didn’t match the contract. When I brought it up, the sales manager got defensive and blamed me instead of taking responsibility. I tried to return the car and spent nearly two hours at the dealership getti | Read Full Review4/10/2025 12:00:00 AM | Google
-
★★★★★ AndrewViva has been the only shop to service my vehicle and I purchased the vehicle new from this location. I was informed that all maintenance was being performed according to schedule and specifications. A part in my driver seat broke rendering the vehicle undrivable. My vehicle was in the shop for over a month. Completely unacceptable. | Read Full Review4/10/2025 12:00:00 AM | Google
-
★★★★★ JasonI had an outstanding experience at Viva Dodge Chrysler Jeep Ram, and I can’t say enough great things about the service and the entire process. From start to finish, Janell made everything smooth, professional, and stress-free. Her attention to detail, friendly attitude, and commitment to ensuring a positive outcome really stood out. | Read Full Review4/7/2025 12:00:00 AM | Google
-
★★★★★ Gabriel MontanoWell where do I start too my gladiator in for service talk to Marco said it will b look at in a couple days and was not no Communication at all I was call in him talk to service manger javer mendoza and nothing horrible customer service the old service advisors where a whole lot better before these young kids took over so Jeff Campbe | Read Full Review4/7/2025 12:00:00 AM | Google
-
★★★★★ kassy ruizAmazing experience! Cody did an amazing job Grateful ???? | Read Full Review4/5/2025 12:00:00 AM | Google
-
★★★★★ Lizbeth AlonsoWe had a wonderful experience at this place. Mercedes, Andrew and Christopher helped us a lot. They did their best they could, so my husband get aproved to buy a car. They were so patient and friendly. They have a wonderful customer service. | Read Full Review4/5/2025 12:00:00 AM | Google
-
★★★★★ Priscilla GarciaWorst service I have experience with a Dealership 100% DO NOT RECOMMEND!!! Avoid this dealership. They cannot take responsibility for anything and they keep blaming other ppl. Janelle horrible sales person no professional and a liar will never call you back. The sold me a dirty car and no gas and when asked when they could clean it t | Read Full Review4/5/2025 12:00:00 AM | Google
-
★★★★★ minerva rojasSteven, Marco and Javier did an amazing job fixing my moms car! Give them a raise ???? thank you! | Read Full Review4/4/2025 12:00:00 AM | Google
-
★★★★★ LILIA ROJASExcelente servicio y atención de Marco, Javier y Steven. | Read Full Review4/4/2025 12:00:00 AM | Google
-
★★★★★ Delmar KarnesHad such an amazing experience with this dealership, cody absolutely helped me out with getting the best deal and got me into a 2018 camero ss , he finds joy in making others happy the guy who does finances was very nice and helpful everyone there had amazing energy thank you viva dodge !! | Read Full Review4/4/2025 12:00:00 AM | Google
-
★★★★★ Toni GrohmannGreat customer service and quality work. | Read Full Review4/2/2025 12:00:00 AM | Google
-
★★★★★ Daniel LopezPoor service, there is no such thing as an Express Oil change, save your money and go somewhere else where they don’t take 4 hours for an oil change. | Read Full Review4/1/2025 12:00:00 AM | Google
-
★★★★★ Gabriela QuezadaService agent Marco and Lead were very patient and understanding of my situation. Although the work took a week to complete they made sure I was taken care of with my vehicle and transportation while my vehicle was getting serviced. | Read Full Review3/31/2025 12:00:00 AM | Google
-
★★★★★ Alexis HernandezOil change & tire rotation only | Read Full Review3/31/2025 12:00:00 AM | Google
-
★★★★★ William SmithService and diligence was very good. We love the vehicle. | Read Full Review3/30/2025 12:00:00 AM | Google
-
★★★★★ LaTanya BanksI purchased my first vehicle here. Isaac, my salesman, young, supportive, charismatic, and informative. I was super stressed and cried essentially the entire time I was there. I left happy. | Read Full Review3/28/2025 12:00:00 AM | Google
-
★★★★★ Sky BalbierThe team was able to figure out a deal that worked for me and Janell was very nice to work with and professional. | Read Full Review3/27/2025 12:00:00 AM | Google
-
★★★★★ Juan IrigoyenExcellent service, took a little while but unlike the service department at another dealership, they were able to find and fix the problem. | Read Full Review3/26/2025 12:00:00 AM | Google
-
★★★★★ Ben OryallLyft provided while 2 recalls, an oil change and tire rotation was done. All staff was friendly and helpful. Called when work was done and transaction went smoothly. | Read Full Review3/23/2025 12:00:00 AM | Google
-
★★★★★ Oscar JimenezI just wan to say that my wife and I are satisfied with the the work the they did , had a hiccup but they are taking care of it. I want to thank Veronica my advisor she was great to work with. I just want to say thank you. | Read Full Review3/21/2025 12:00:00 AM | Google
-
★★★★★ Catrena LeeThank you for taking care of me. I feel comfortable that much needed work was completed. I appreciate the Uber service provided. | Read Full Review3/21/2025 12:00:00 AM | Google
-
★★★★★ Bryana BautistaThe help with Samantha in Sales and the Sales manager Andrew was an 10000 out 10, extremely great I was so fortunate to have them as my team today , truly blessed with how much they helped me today I’ll forever be grateful for all they did to make my dream come true ?? I’d highly recommend to come here . The service was great ?? | Read Full Review3/18/2025 12:00:00 AM | Google
-
★★★★★ Roel MontesSad experience. Purchased a 2015 vw passat 07/2024. These guys sold me a lemon. They said this car had gone through a rigorous multipoint inspection but when I took it home the car kept smelling like gas, I took it back to get it looked at but they refused to help saying I didn't purchase the extended warranty. What a regret buying h | Read Full Review3/18/2025 12:00:00 AM | Google
-
★★★★★ Christian YoungExcellent experience working with this dealership. I worked with Mr. Cody and he is a fantastic salesman. He got me a fantastic deal on my truck. I highly recommend this dealership to anyone who is in the market for any vehicle that will fulfill their needs because mine sure were. They are great business and I’m 100% satisfied with t | Read Full Review3/16/2025 12:00:00 AM | Google
-
★★★★★ Brian HHad oil changed in and out in about an hour kept me up the progress | Read Full Review3/14/2025 12:00:00 AM | Google
-
★★★★★ Josh HurleyGreat service as always... Have came back several times after this time I also ended up buying a truck!! | Read Full Review3/14/2025 12:00:00 AM | Google
-
★★★★★ julio maulTodo fue muy rapido y sencillo Con la amabilidad del advisor fue estupendo | Read Full Review3/14/2025 12:00:00 AM | Google
-
★★★★★ Aquaman 2012I don't believe I've had a worse experience with a service center. I had an issue with my vehicle so I brought it in to get fixed, when i got my car back it smelled terrible and had to get it detailed (but it gets better). One week later my car is having the exact same issue. Ok I understand, sometimes they fix what they think is the | Read Full Review3/12/2025 12:00:00 AM | Google
-
★★★★★ corina maciasHorrible experience, they keep calling me that they want me to trade in my vehicle and its been a week and they havent even given me a number to my appraisal and they take forever to answer me, Dick poe took 30 min. To give me a number on my appraisal, dont waste your time. Go directly to sunland park jeep or dick poe . | Read Full Review3/11/2025 12:00:00 AM | Google
-
★★★★★ Tina HoodTook my car here twice for recall. First time no issue. Second time a couple month ago I was waiting on them to call me. No one ever did. It took them a day to even answer their phones. Then when I went in to get my truck their printer wasn’t working correctly and no one and a clue of anything since my service department person didnt | Read Full Review3/11/2025 12:00:00 AM | Google
-
★★★★★ Frank BalderramaBest service I've ever had. I was called with updates on my car and even gave me a heads up right before the service was completed. I will definitely be going back. I even referred my friends and family to Viva Dodge. | Read Full Review3/9/2025 12:00:00 AM | Google
-
★★★★★ Edmundo Salinas JrTook in my dodge ram 1500 back in mid December 2024, to get the third tail light to get replaced under warranty, went into a frustrating discussion took all my patience with the clerk how the third tail light was still under warranty that water would leak into the cab whenever it rain or get it washed, due to the gasket on the tail l | Read Full Review3/9/2025 12:00:00 AM | Google
-
★★★★★ Cristian CarrascoArturo, the service technician was patient, helpful and informative. He took the time to look for the information requested and was prompt calling back when my vehicle was ready. | Read Full Review3/7/2025 12:00:00 AM | Google
-
★★★★★ eric garciaExcellent work by the viva dodge team. Very pleased. Thanks ?? | Read Full Review3/5/2025 12:00:00 AM | Google
-
★★★★★ Carlos QuintanaExcelente servicio, muy profesionales los vendedores y el personal administrativo, hacen todo el proceso muy fácil y rápido | Read Full Review3/5/2025 12:00:00 AM | Google
-
★★★★★ Anna HolguinThe technician was very knowledgeable and service was completed quickly. | Read Full Review3/5/2025 12:00:00 AM | Google
-
★★★★★ Elizabeth ArchuletaI got my first vehicle here ?? I love my dodge durango amazing ppl work here especially Janell ?? | Read Full Review3/5/2025 12:00:00 AM | Google
-
★★★★★ Anthony SilvaFirst time there, great experience. Israel did great, I'd recommend anyone going to Viva Dodge to ask for him. | Read Full Review3/2/2025 12:00:00 AM | Google
-
★★★★★ Lorena CamargoGreat customer service provided by Marco. | Read Full Review2/28/2025 12:00:00 AM | Google
-
★★★★★ Aileen EspinozaI took my gladiator to get serviced and have a tire rotation done. Ralph was very friendly and provided me with excellent customer service. My jeep was ready a lot sooner than what I expected. I highly recommend this place. Awesome people work there and service is just super | Read Full Review2/28/2025 12:00:00 AM | Google
-
★★★★★ Stephanie GraffordLOVE LOVE LOVE LUIS GRAJEDA! This was by far the friendliest and cleanest dealership I've ever been too and we've owned a ton of cars! Luis was kind, patient,professional and knowledgeable of every aspect of not only the vehicles but the process. His ability to appease my annoying and tedious requirements (I had alot of them) was ove | Read Full Review2/25/2025 12:00:00 AM | Google
-
★★★★★ Theodore CapkaWhen I took my Jeep in for oil change and tire rotation, the tpms light was on. When I picked the vehicle up the light was still on. I did not have enough time to go back in to the service department and have them recheck. I thought that checking the tires was part of the service and tire rotation. The next day I took the Jeep to | Read Full Review2/25/2025 12:00:00 AM | Google
-
★★★★★ Armando GarciaThe sales lady (Samantha) was very respectful, and very helpful. I would recommend you guys anytime.. | Read Full Review2/24/2025 12:00:00 AM | Google
-
★★★★★ Gabe JaimeEverything was good. Our Agent Israel is very professional. 100% recommend Viva Dodge for all your Auto Services. We are now enjoying our new 2025 Grand Cherokee. Thank you Viva: You Guys did a great job | Read Full Review2/24/2025 12:00:00 AM | Google
-
★★★★★ Michael MartinezJanell Wright was my sales associate and she cleared her schedule, cleared personal issues, just to help me shop for my next dream truck to protect my family. After a 9hour process, this young lady helped me find EXACTLY and I mean EXACTLY, what kind of truck I was looking into! For reference, I had a 2019 Ram 1500 Lonestar, and I as | Read Full Review2/24/2025 12:00:00 AM | Google
-
★★★★★ Nyne DThough it did take all day to get my vehicle back, the service was professional and attentive. The Service staff was courteous and were able to articulate each step of the process. Major shoutout to Victoria who played a major role in my service experience. | Read Full Review2/22/2025 12:00:00 AM | Google
-
★★★★★ Clifford ScottThe people there were very friendly and knowledgeable I enjoyed the experience | Read Full Review2/21/2025 12:00:00 AM | Google
-
★★★★★ Suky BalderramaMy service advisor was awesome. He was friendly and explained everything in detail. He also took care of some recalls that were pending during my visit. | Read Full Review2/21/2025 12:00:00 AM | Google
-
★★★★★ Patricia ChaviraVery dissatisfied with services rendered. They did not resolve the engine light blinking (was ok for 2 days) and was charged $1200. The engine light has started blinking again and my jeep is now struggling to pick up speed. They initially reported rodent damage (wires chewed up) and I could not get an answer for how badly the damag | Read Full Review2/21/2025 12:00:00 AM | Google
-
★★★★★ alan ibarraGreat service! Found the car I’ve been wanting and everything was facilitated by Nathan! Appreciate him helping me find the car I needed for my growing family. | Read Full Review2/20/2025 12:00:00 AM | Google
-
★★★★★ Sergio GonzalezMuy atentos y servicio rapido | Read Full Review2/20/2025 12:00:00 AM | Google
-
★★★★★ Darren StorerArt M was my service representative. He was very professional and thorough with the problems I was having. Great job Art! | Read Full Review2/18/2025 12:00:00 AM | Google
-
★★★★★ Robert RubioThe person who helped me was very friendly....however this out to management...no notice of any sort...I took my truck in for service whn I went to pay, they tell me there they don't accept cash anymore only credit card. .how much crap is tht...some people as myself dnt rely on cards....it just seem very lazy and unperfessional reaso | Read Full Review2/18/2025 12:00:00 AM | Google
-
★★★★★ adam torresVery helpful took care of me right away thank you very much made sure I had a ride to work while my vehicle was being worked on | Read Full Review2/17/2025 12:00:00 AM | Google
-
★★★★★ Edith FloresCuando fuimos y vimos la camioneta que me gustaba el vendedor te dice todo lo que incluye en la camioneta por lo cual me mensiono que se podría prender con el control remoto y la app de Jeep, ya de hay entramos a negociar los precios con un diferente vendedor por lo cual muy amable y también el gerente que llegamos a un acuerdo y com | Read Full Review2/17/2025 12:00:00 AM | Google
-
★★★★★ Adam StarkeI had several pieces of routine maintenance needed for my Ram that had to be taken care of and only one day where I could realistically do it due to my schedule. Victoria Martinez is an excellent service advisor. She arranged a complimentary Lyft for me in the morning, ensured that what I requested was completed, and followed up with | Read Full Review2/14/2025 12:00:00 AM | Google
-
★★★★★ Iliana QuirogaI've been helped by Art twice now for my oil changes he's great. No issues. | Read Full Review2/14/2025 12:00:00 AM | Google
-
★★★★★ carlos casillasVery excellent service or recommended to my friends. The service girl did an excellent job and helping me out. | Read Full Review2/14/2025 12:00:00 AM | Google
-
★★★★★ Christopher FloresThis is the place to be! Shopping made easy. My family and I were treated with the upmost respect and the hospitality is almost second nature. 10/10. Samantha, our sales person worked with us getting the right vehicle and the right price. Sales manager, Berry. Super cool and relatable individual! I came in for a basic Wrangler and g | Read Full Review2/14/2025 12:00:00 AM | Google
-
★★★★★ Yoc YeeMarco Porras the advisor made the complete transaction painless and efficient. Explained the findings and gave me all then options. Definitely would return when I’m looking for my next mechanical need or when I’m ready to purchase a new vehicle!!!! | Read Full Review2/13/2025 12:00:00 AM | Google
-
★★★★★ HECTOR HINOJOCody is a great sales person we where glad to meet him and all the guys there great job | Read Full Review2/13/2025 12:00:00 AM | Google
-
★★★★★ Edgar ContrerasEasy process, made my appointment through the app, my truck got serviced within an hour. Service advisor Marco Porras provided very professional customer service. | Read Full Review2/11/2025 12:00:00 AM | Google
-
★★★★★ ObiWanMemeobiBetter service than the other mopar dealers in the area. Prefer them over the other options. | Read Full Review2/11/2025 12:00:00 AM | Google
-
★★★★★ Maria SerranoI received 2 recall notifications for my vehicle. I called Viva Dodge and Victoria, (service dept. member) gave me an appts immediately. I was asked if I needed any other services, and I requested an oil change. I was impressed with the ease and rather fast service provided. Victoria keep me informef via emails, as I waited. It took | Read Full Review2/10/2025 12:00:00 AM | Google
-
★★★★★ Xendi RodelaCody worked with my mom and I . He was able to really help us trade in our vehicle into a brand new jeep ! Will be going back to do business with Cody again ! | Read Full Review2/10/2025 12:00:00 AM | Google
-
★★★★★ ThatsWord2MouthI purchased a car from this dealership about a month ago, and overall, I’m disappointed with the customer service. I was repeatedly told that I would receive keys and a remote for my car, but I have yet to receive anything. The salesman misled me for weeks, providing inconsistent information and poor communication. Every time we spe | Read Full Review2/10/2025 12:00:00 AM | Google
-
★★★★★ Michelle CorbinI must say I am extremely satisfied and happy with this place. As someone who doesn’t know a personal mechanic to help with my vehicle I decided I’d give this dealership a shot. I took my Jeep in because it was leaking oil. A few days later, Art my service rep, gave me a call to let me know what the issue was, and how it needed to be | Read Full Review2/9/2025 12:00:00 AM | Google
-
★★★★★ Toni MickensSuperb customer service.......Janelle and Barry made sure I received everything I asked for in my buying experience. If they didn't know they found out in a timely manner. Thank you for making me apart of the Viva Jeep family. I definitely will use again in the near future. | Read Full Review2/7/2025 12:00:00 AM | Google
-
★★★★★ Janina BrownI had such a great experience! I was so nervous because I do not have great credit, but working with Ivan and Janell and their managers and finance department, everyone really helped me out! They quashed my fears and were able to get me approved and even stayed late to make sure I got my car that day! I can't thank everyone enough wi | Read Full Review2/5/2025 12:00:00 AM | Google
-
★★★★★ miguel espinozaI recently had an outstanding experience at Viva Dodge/Chrysler/Jeep/Ram, and I couldn’t be more impressed with their level of service. From the moment I walked in, the staff was welcoming, professional, and eager to assist. The sales team took the time to understand my needs, providing expert guidance without any pressure. They were | Read Full Review2/5/2025 12:00:00 AM | Google
-
★★★★★ Jon DOutstanding service from Jay and the crew! My only mistake was purchasing my vehicle from another dealership; I should have bought it from Viva. Bring your vehicle for servicing here and ask for Jay. He and his patriotic crew will take care of you. Thanks again, Jay! Updated. Jay is no longer there, and the new crew leaves a lot to | Read Full Review2/5/2025 12:00:00 AM | Google
-
★★★★★ poncho macnapExcelent service !!!!!!!!!!!!!! | Read Full Review2/4/2025 12:00:00 AM | Google
-
★★★★★ Jose GonzalezI got there on a Saturday, to do an oil change for my jeep and they had my jeep ready in less than an hour stuff are very friendly and professional at this location thank you. | Read Full Review2/2/2025 12:00:00 AM | Google
-
★★★★★ Ray DuranEveryone, especially Veronica in Service, was very attentive and professional, and took care of us in a caring and timely manner. Very much appreciated! Thank you! | Read Full Review2/2/2025 12:00:00 AM | Google
-
★★★★★ Dominique MotaDiagnosis takes entirely too long. Should be able to make an appointment for this and not just drop off and wait for a call. Not everyone has an additional vehicle to drive while you wait. | Read Full Review2/2/2025 12:00:00 AM | Google
-
★★★★★ Miguel BarraganFui muy bien atendido por el agente Marco, siempre atento y cooperador además, me entregaron mi auto mas pronto de lo acordado. Estoy satisfecho con el servicio. Gracias | Read Full Review1/30/2025 12:00:00 AM | Google
-
★★★★★ Lucero QuintanaMatthew and Pete made the process so easy for me to drive away in my new Jeep!!! Great service | Read Full Review1/30/2025 12:00:00 AM | Google
-
★★★★★ G AKnowledgeable team that takes care of your vehicle. | Read Full Review1/30/2025 12:00:00 AM | Google
-
★★★★★ Eduardo JordanProfessional reception of my van, good knowledge about what has to be done to it. Parts are out of spec and due to poor supply chain has taken way longer to deliver.Can not comment on actual working team, because I have not seen a member of it. Price is never right for me. Best Regards. EJ. | Read Full Review1/30/2025 12:00:00 AM | Google
-
★★★★★ Michael GrimesArt did a fantastic job. He got my truck in for a recall and back at time promised. Process went very smooth start to finish. Thanks | Read Full Review1/30/2025 12:00:00 AM | Google
-
★★★★★ Luis Raul Sanchezgood customer service and good service time | Read Full Review1/30/2025 12:00:00 AM | Google
-
★★★★★ Bruce Posey-EspanaWasn’t the perfect experience but the people tried hard to make it the best possible after a few issues. They came through at the end. I will come back. | Read Full Review1/30/2025 12:00:00 AM | Google
-
★★★★★ Ken SelmanGot in fast for oil and tire rotation on 27 January 2025, but also have a problem with passenger door trim coming loose. While standing there, I was told they couldn't look at and I need to call and make a appointment. I just don't get it. | Read Full Review1/28/2025 12:00:00 AM | Google
-
★★★★★ Melanie NebresTook them 5 days to give a diagnosis. My husband then just payed for the diagnosis and picked up the car with our mobile mechanic. Our mechanic was reading out the problem after 5min and had the car the same day fixed (took him only one hour) my car is running again. God knows how long they would took to fix it. They said it was the | Read Full Review1/28/2025 12:00:00 AM | Google
-
★★★★★ Clay McCandlessThe service manager, Mike, was helpful with fixing a problem with my Jeep. | Read Full Review1/26/2025 12:00:00 AM | Google
-
★★★★★ Abdulkadir CiplakI tried to get some information and try to test drive but no chance. | Read Full Review1/25/2025 12:00:00 AM | Google
-
★★★★★ Evenly LopezGreat customer service with Ricardo Rey! | Read Full Review1/24/2025 12:00:00 AM | Google
-
★★★★★ Desiree MendezAlways have great customer service, and they get my car in and out in a timely manner. I do recommend them. | Read Full Review1/23/2025 12:00:00 AM | Google
-
★★★★★ Carpio GomezThey were very professional and helpful | Read Full Review1/21/2025 12:00:00 AM | Google
-
★★★★★ Steve HolguinDavid is always very friendly and has the answers you ask thank you | Read Full Review1/20/2025 12:00:00 AM | Google
-
★★★★★ Brian KetchamGreat service as always. Would recommend to anyone. | Read Full Review1/20/2025 12:00:00 AM | Google
-
★★★★★ Brian PI had an extended warranty issue and and it was covered professionally and everything was done as promised | Read Full Review1/19/2025 12:00:00 AM | Google
-
★★★★★ Eric SalazarService department is pretty incompetent. Spoke to a couple advisors and the service department receptionist. Was simply trying to get a transmission fluid change. Got quoted over 1000-, then 450+. Very inconsistent. It should be a set price. Asked to speak to the service manager, but was never called back. Very unprofessional d | Read Full Review1/19/2025 12:00:00 AM | Google
-
★★★★★ Lorena LopezVery pleasant and helpful people. | Read Full Review1/16/2025 12:00:00 AM | Google
-
★★★★★ Bruce Posey-EspanaAmazing sales team. Alan Aguilera Was nice and took care of all our needs. Renewed my faith in Viva. He is the best sales guy I have ever dealt with. | Read Full Review1/16/2025 12:00:00 AM | Google
-
★★★★★ Jolene RamseyVery helpful even when they are super busy | Read Full Review1/16/2025 12:00:00 AM | Google
-
★★★★★ Ben CraigHad to get two recalls done and oil changed in ram truck. Scheduled appointment online for next day early am. Was greeted by service tech. Very pleasant. Took my info explained what was to be done with recalls and price of oil change. Done in three hours, paid any left. Fairly painless. I was very pleased and will return in the futu | Read Full Review1/16/2025 12:00:00 AM | Google
-
★★★★★ Jeasmyne DarwichCame to buy a jeep and everyone was sooo amazing and helpful! Isaac was the car sales guy helping me and he was very informative, berry, the sales manager, helped me getting a payment I was comfortable with, I would definitely recommend this dealership to anyone, made this process easy | Read Full Review1/16/2025 12:00:00 AM | Google
-
★★★★★ E SGreat service, they also provided a Lyft wich was much appreciated. | Read Full Review1/16/2025 12:00:00 AM | Google
-
★★★★★ JennaJustin and the manager are amazing! I had went to Sisbrarro’s dealership and was put in a very bad situation with a car I just purchased and the staff at Viva Dodge helped me tremendously in getting into a different vehicle. The understanding and support from their team were truly amazing. | Read Full Review1/13/2025 12:00:00 AM | Google
-
★★★★★ Gerardo ChavezGreat mecanical service, very good customer service. Great info response times. Highly recommended. | Read Full Review1/13/2025 12:00:00 AM | Google
-
★★★★★ Cesar ChavezGabriel, the salesman is an honest, kind, and easy to deal with. I highly recommend him | Read Full Review1/13/2025 12:00:00 AM | Google
-
★★★★★ Linda M. MorganPersonel were polite, informative, and helpful. Price was only slightly higher than originally quoted. Vehicle was ready by mid afternoon. Chrysler made my beautiful deep red 300 that people notice! | Read Full Review1/13/2025 12:00:00 AM | Google
-
★★★★★ veronica maldonadoHonestly really bad service.. we have insurance that covers for mainance and another extra insurance level 3 that covers most bumper to bumper and these people want to charge Extra deductible and for diagnostics and deny the service for oil change and basic maintenance that the van says it needs in reference to the code | Read Full Review1/10/2025 12:00:00 AM | Google
-
★★★★★ Anna VallesReally disappointed with the customer service here. No one has returned my calls, and there’s absolutely no sense of urgency. | Read Full Review1/7/2025 12:00:00 AM | Google
-
★★★★★ DeeI'm extremely disappointed with the service department. My Jeep has been sitting there for THREE MONTHS, and it's still not fixed. The lack of communication has been frustrating-no updates unless I constantly call to check in, and even then, I get vague or conflicting answers. It feels like no one is taking responsibility or urgency | Read Full Review1/7/2025 12:00:00 AM | Google
-
★★★★★ LBARAJAS0325The customer service is always exceptional when we come here! Fast, courteous, and efficient always! | Read Full Review12/30/2024 12:00:00 AM | DealerRater
-
★★★★★ Fabs FloresHorrible service! The lack of professionalism and lack of communication is ridiculous! Took my daughter's vehicle in August 28th was told it would be about 3 weeks, then October 18th, then October 21st, then October 24th. I would call and just get the run around never getting a call back. Come November 5th I decided just to go get th | Read Full Review12/28/2024 12:00:00 AM | Google
-
★★★★★ Gloria NajeraSince I got my over 60k mile service March 2024 I’ve had problems with my Jeep. In July I brought it in and they had my car for over a month. After them supposedly fixing the problem had to come back in October because engine light was on once again. They said it was the battery. Fine I’m replaced it. It is December now and once agai | Read Full Review12/22/2024 12:00:00 AM | Google
-
★★★★★ Daniel MendozaTook my dodge truck to get service oil change almost burned my engine the technician didn't tighten the oil plug and filter drove back home seen oil dripping called and the service manager tried to blame me,it something else my truck only has 40,000 miles never go back.... | Read Full Review12/14/2024 12:00:00 AM | Google
-
★★★★★ acuellarI had a great experience with the dealership and sales personnel! I’m also enjoying my new Jeep! | Read Full Review12/11/2024 12:00:00 AM | DealerRater
-
★★★★★ Bruce Posey-EspanaVery disappointed. First time since got jeep and needed repairs. They replaced my radiator but forgot to hook the front back up. So no lights worked on my grill. I took back and they said would get fixed fast. 3 days later and they finally looked at it and fixed it. Then I went inside place and was made to wait over a hour between th | Read Full Review12/11/2024 12:00:00 AM | Google
-
★★★★★ BlissDO NOT TAKE YOUR VEHICLE HERE!! They had my vehicle over a month and almost never answered the phone or called back. Basically no updates unless we showed up in person. Then they call finally to tell me it is ready for us to then get a “oops Nevermind wrong car, yours will be ready by Friday”. Then when I finally got it back it had t | Read Full Review12/11/2024 12:00:00 AM | Google
-
★★★★★ ELVAEDUARDOOur experience at VIVA has always been a good experience. We recommend it to everyone that needs a good automotive experience:-) | Read Full Review12/10/2024 12:00:00 AM | DealerRater
-
★★★★★ RICARDOEZERthis is the 2 Ram that I buy in Viva and they have been treating me good. they always give me good deals and the employees are greate. specially Nick | Read Full Review12/10/2024 12:00:00 AM | DealerRater
-
★★★★★ LEE.MARGARET11Was charged $199 just to be told it was the battery not functioning. I should be refunded at least 75percent of $199. I was not provided with any diagnostic report about the “electrical “ diagnostic report nor any other recommendations only that the battery was not working. As a matter of fact something is wrong because in 8 1/2 year | Read Full Review12/10/2024 12:00:00 AM | DealerRater
-
★★★★★ BlissDO NOT TAKE YOUR VEHUCLE HERE!! They had my vehicle over a month and almost never answered the phone or called. Then got it back with the same issue still. The car was returned filthy and they cut up my steering wheel leather. Never mentioned anything above. They take your money but don’t fix anything. Just return the vehicle in wors | Read Full Review12/10/2024 12:00:00 AM | Google
-
★★★★★ DURONJUICEMANThe Service Department was awesome ???? and courteous. I will return to Dodge to get my vehicle serviced. | Read Full Review12/7/2024 12:00:00 AM | DealerRater
-
★★★★★ JESUS.RODRIGUEZALBAVery good service will definitely be a repeat customer. Highly recommended for service on any mopar | Read Full Review12/7/2024 12:00:00 AM | DealerRater
-
★★★★★ RicanosrBeen calling service for a week never got a call answered they never called back | Read Full Review12/7/2024 12:00:00 AM | DealerRater
-
★★★★★ AIDA.GAMEROS51Awesome job my stay wasn’t long I am pleased with the care for my jeep | Read Full Review12/5/2024 12:00:00 AM | DealerRater
-
★★★★★ RAYGONZOMy overall experience at Viva Dodge was excellent. Brian my advisor did a great job on keeping me up-to-date on the progress of my truck. | Read Full Review12/4/2024 12:00:00 AM | DealerRater
-
★★★★★ Isaac LopezTo owner, Jim Dicks. I’ve dealt with this dealership for months now and only caused more stress and frustration. As a dealership, you expect high quality service. However, this place has cost me so much money and time. They do not care or value their customers. Their staff such as management, service advisor, and service is terrible. | Read Full Review12/4/2024 12:00:00 AM | Google
-
★★★★★ Isaac GuzmanI recently had an outstanding experience at this location. From the moment I walked in, the staff was incredibly friendly and knowledgeable. They took the time to thoroughly explain the entire process and presented me with multiple options, ensuring I got the best deals available. A special shoutout to Ivan Miranda, the salesman who | Read Full Review12/1/2024 12:00:00 AM | Google
-
★★★★★ MJ86EYESHad an appointment scheduled and was seen right away. My oil change was quick and easy. | Read Full Review12/1/2024 12:00:00 AM | DealerRater
-
★★★★★ cybarra75Always in and out when I take my vehicle for services. Friendly staff makes it that much better. | Read Full Review11/30/2024 12:00:00 AM | DealerRater
-
★★★★★ JMENDEZ1300Being a customer for a long time. Last three vehicles bought there. Always have good service. | Read Full Review11/30/2024 12:00:00 AM | DealerRater
-
★★★★★ VFRANC04We took our jeep in because the battery gave out. This was on October 14th. There was a warranty on the battery. We couldn’t get any type of communication on any updates. They never reached out to us. We called multiple times and they would let us know they would call tomorrow and have an answer and that would never happen. When they | Read Full Review11/30/2024 12:00:00 AM | DealerRater
-
★★★★★ ferel29Very professional and trustworthy no lies and good communication of all the people who work there specifically my seller Edgar Rojero | Read Full Review11/29/2024 12:00:00 AM | DealerRater
-
★★★★★ MALSAM.MATTService was great. Had some technical difficulties getting in touch with the dealership and vise versa. When the dealership tried to call me and or leave a message, nothing would show up on my phone. Not sure whose end the glitch was on but it would have been nice to be able to have better communication. Again service was great | Read Full Review11/29/2024 12:00:00 AM | DealerRater
-
★★★★★ TheoGreat customer service, Bryan down In the Services Departments helped me out with my claim and car rental while repairs were being made to my car. Gave me a clear insight about my vehicle, appreciate you Bryan. | Read Full Review11/29/2024 12:00:00 AM | Google
-
★★★★★ Juan Carlos DominguezThe service area just got a new manager who is the same as previous ones. Poor leadership. Poor accountability. My car has been in their shop for almost 30 days and still waiting for a part. No indication of ETA. Finally I came today and the manager said there will be an aftermarket air-conditioner compressor that will arrive today. | Read Full Review11/29/2024 12:00:00 AM | Google
-
★★★★★ VFRANC04We took our jeep in because the battery gave out. This was on October 14th. There was a warranty on the battery. We couldn’t get any type of communication on any updates. They never reached out to us. We called multiple times and they would let us know they would call tomorrow and have an answer and that would never happen. When they | Read Full Review11/29/2024 12:00:00 AM | DealerRater
-
★★★★★ E.L.Courteous, hard working. Service team and management trying to do the best for their customers. Not the least expensove, but trustworthy when it xomes to the actial services. | Read Full Review11/27/2024 12:00:00 AM | DealerRater
-
★★★★★ STERRAZASMy service was fast and I had my jeep back quickly. All my questions were answered. | Read Full Review11/26/2024 12:00:00 AM | DealerRater
-
★★★★★ FernandoVery professional and honest and straightforward very good customer service and attention to detail for me the customer | Read Full Review11/23/2024 12:00:00 AM | DealerRater
-
★★★★★ CAVINA70Friendly staff and fast service, I left my truck overnight and by 10 am was ready to be picked up | Read Full Review11/22/2024 12:00:00 AM | DealerRater
-
★★★★★ john.g.coatesCustomer service was beyond reproach! The knowledge and attention to detail from Nathan was the best I have ever experienced at any dealership. This was the best vehicle purchase experience I have had. | Read Full Review11/22/2024 12:00:00 AM | DealerRater
-
★★★★★ cordiscod9321My jeep was there for a month, they lost my original key I did have the service manager on my vehicle and he was amazing and went above and beyond to help me but other then that the length was too long with out being with a car | Read Full Review11/19/2024 12:00:00 AM | DealerRater
-
★★★★★ mromoIvan and Andrew dedicated their time to attentively listen and guide me toward achieving my financial objectives. | Read Full Review11/18/2024 12:00:00 AM | DealerRater
-
★★★★★ sedeandaExcellent service by Nathan and also by his supervisor who assisted as much as they could so that we could purchase the car. | Read Full Review11/18/2024 12:00:00 AM | DealerRater
-
★★★★★ alexmorales1183Andrew and Ivan were the best sales and finance personal I’ve have ever dealt with coming out a divorce my credit was not as it used to be but I was re assured that a deal can be and would be struck and im a viva loyal fan for life | Read Full Review11/16/2024 12:00:00 AM | DealerRater
-
★★★★★ MJ86EYESIdentify the problem right away and gave informative ways to fix the problem. Very helpful. | Read Full Review11/15/2024 12:00:00 AM | DealerRater
-
★★★★★ ERIC81RODVery welcoming. Our service writer assisted us right away and the service was speedy. We will come back again. | Read Full Review11/15/2024 12:00:00 AM | DealerRater
-
★★★★★ JOAKIN04Fast! Amazing and great service!! Thank you for the help and the acknowledgement in helping! | Read Full Review11/15/2024 12:00:00 AM | DealerRater
-
★★★★★ JUANCARLOS45065I took my car for repairs and when I picked up the check engine light was on and the air-conditioner was not working supposedly they did a throughout inspection and I had to return the car the next day | Read Full Review11/15/2024 12:00:00 AM | DealerRater
-
★★★★★ MRAMI_12Took my truck in for a recall. My seat cover went missing and my side steppers did not work after. | Read Full Review11/13/2024 12:00:00 AM | DealerRater
-
★★★★★ JORGE.LUIS.GZThey never followed up with me, never spoke to me and I had to go personally to ask about the car. | Read Full Review11/11/2024 12:00:00 AM | DealerRater
-
★★★★★ april.corralKnowledgeable, friendly, attentive. Made the car-buying experience smooth and stress-free. Highly recommend Cody | Read Full Review11/7/2024 12:00:00 AM | DealerRater
-
★★★★★ Joseph “Steve” CastruitaBrought my 2020 Chrysler Pacifica to them because I kept receiving a "start-stop system not available" warning on my dash. The service department charges $200 for the diagnosis, which I gladly paid in order to get my vehicle fixed. When I brought the vehicle to them they kept my vehicle for one day and told me that the issue was that | Read Full Review11/7/2024 12:00:00 AM | Google
-
★★★★★ MMARIN2327Service was good. Service advisor was extremely helpful and polite. I would recommend the services to friends. | Read Full Review11/6/2024 12:00:00 AM | DealerRater
-
★★★★★ angel433mAs soon as I entered the dealership, everyone was so helpful and fast. Everything was explained to the tea. I am for sure recommending this dealership to everyone!!! | Read Full Review11/5/2024 12:00:00 AM | DealerRater
-
★★★★★ duarte.2013Great customer service from Aaron and Javier. The issue in my car couldn’t be resolved but the service was great. | Read Full Review11/4/2024 12:00:00 AM | DealerRater
-
★★★★★ JAIMEHERNANDEZ92Everything was excellent and the service was performed as needed without any issues or delays | Read Full Review11/4/2024 12:00:00 AM | DealerRater
-
★★★★★ CAMILLEAG7Great customer service. Absolutely love my new vehicle. Delivery of vehicle was excellent. Thank you Janell. | Read Full Review11/2/2024 12:00:00 AM | DealerRater
-
★★★★★ GPEAK1923I had an oil change appointment for 11:30, showed up at 11:25 and was immediately helped. Then I waited almost 4 hours to get my oil changed. Not sure what the issue was but there we a bunch of people who came in after me and were finished way before. I understand they probably all weren’t for an oil change but over 3.5 hours for an | Read Full Review11/2/2024 12:00:00 AM | DealerRater
-
★★★★★ nate roskyI traded my vehicle in last year for what was said to be an AWD and I am just now finding out it is actually a FWD…. Beyond angry at this blatant lie from the dealership as I am now in alaska and my car drives like garbage :( thanks alot…. | Read Full Review11/2/2024 12:00:00 AM | Google
-
★★★★★ FP.DENISSECGreat customer service. Went in for an oil change and a tire rotation my car was ready pretty quick. | Read Full Review11/1/2024 12:00:00 AM | DealerRater
-
★★★★★ Luis VasquezIts been an awful experience with the service department. My vehicle has been in the shop now going 4 weeks. I understand that things happen, however getting in contact with the service department (Bryan specifically) has been a nightmare. He is never available, he never calls back, gives his " personal number" and says he responds t | Read Full Review11/1/2024 12:00:00 AM | Google
-
★★★★★ ALONSO.MELHEREXCELENTE TRATO DE BRYAN MUY AMABLE ME ATENDIO EXCELENTE FUE RAPIDO EL SERVICIO MUY RECOMENDABLE | Read Full Review10/31/2024 12:00:00 AM | DealerRater
-
★★★★★ smgonzalez99Received good service and not so long of a wait will be going back for routine maintenance ?? | Read Full Review10/31/2024 12:00:00 AM | DealerRater
-
★★★★★ JAIMEPALACIOS562Service technician was honest about work being done on the vehicle. Was done promptly and reliably with no issues. | Read Full Review10/31/2024 12:00:00 AM | DealerRater
-
★★★★★ Alex AlexDisappointed! No one answered the service line after calling multipletimes throughout the day, then when you hit 0, they don't listen when you say no one is picking up, they transfer you directly to service anyway where no one answers. I couldn't figure out if this is a business or personal line. If you can't get the basics right, | Read Full Review10/30/2024 12:00:00 AM | Google
-
★★★★★ MONTANOGABRIELGood job was very happy with the work and fast timing good job service was great | Read Full Review10/29/2024 12:00:00 AM | DealerRater
-
★★★★★ Jonathan FrancoI dropped off my vehicle (Jeep Cherokee L) on a Monday due to battery issues and was told they would call me in a day to let me know the status of my vehicle. It has now been 16 days and not one person has attempted to call me. I have called multiple times a week and have been told the same thing "we are working on it and I'll call | Read Full Review10/29/2024 12:00:00 AM | Google
-
★★★★★ FRANCISCO.DELVALExcellent Service, they took care of my Jeep and recommended services were executed as promised. | Read Full Review10/28/2024 12:00:00 AM | DealerRater
-
★★★★★ LROSALES055Estoy sumamente satisfecho con el servicio y la calidad del producto, la atención es excelente | Read Full Review10/27/2024 12:00:00 AM | DealerRater
-
★★★★★ EDDIE_VLNCNo one there seems to answer their phones or return my messages! Called multiple times. | Read Full Review10/27/2024 12:00:00 AM | DealerRater
-
★★★★★ Not happy.27 days passed and my credit started getting affected by a “late payment” on what was suppose to be a complete trade on. When I tried to reach out to Omar Sanchez he ignored my calls, I messaged Sonny Aguirre through email and he has not responded. | Read Full Review10/23/2024 12:00:00 AM | DealerRater
-
★★★★★ Osvaldo LopezNo compren carros usados son una gran estafa el vendedor Israel y el manejador Jesús al adquirir un jeep alos 20 días se calentó y no me pudieron resolver el problema que mal sesupone que por eso bas a ana agencia pero no sirve de nada.???? | Read Full Review10/23/2024 12:00:00 AM | Google
-
★★★★★ Doc WhiteI just called the service department to schedule an appointment to have my truck serviced because it wouldn’t start and my check engine light came on. The first couple of times I called I was sent to a mailbox that was full. I called again and was finally transferred to a service advisor that told me I had to leave my vehicle there a | Read Full Review10/22/2024 12:00:00 AM | Google
-
★★★★★ Luis HidalgoBad service overall. Worst service department, they don’t answer calls. They had my vehicle for 3 full business days and little to nothing was done. | Read Full Review10/22/2024 12:00:00 AM | Google
-
★★★★★ jeep121Left a cable disconnected, which caused me to be stranded on the road. xx point inspection is a lie. fluids were "inspected" but multiple fluids were low, air pressure on the tires was uneven and off-spec, i would've liked at least a courtesy tire air pressure check. oil change is expensive, you can find others around the are that pr | Read Full Review10/22/2024 12:00:00 AM | DealerRater
-
★★★★★ ptsons4Communicated well thru out the vehicle drop, response time awesome. Greetful team. Great knowledge of repairs needed. | Read Full Review10/21/2024 12:00:00 AM | DealerRater
-
★★★★★ Cesia.ChaconEmployees were not very friendly. Couldn’t care less if I took my service else where. El Paso is known for its large population of military personnel and healthcare workers. This means a lot of families including my own doesn’t have a huge support system here, but still have to make it to work every day. I asked Viva Dodge in El Paso | Read Full Review10/21/2024 12:00:00 AM | DealerRater
-
★★★★★ juanfloresI had no credit and Ivan gave me the opportunity to take an RT challenger home. | Read Full Review10/20/2024 12:00:00 AM | DealerRater
-
★★★★★ EDUARDOACOSTA48They attended to me very quickly and very kindly, as well as helping me get to and from my house while they repaired my vehicle. | Read Full Review10/19/2024 12:00:00 AM | DealerRater
-
★★★★★ superotrIt was a pleasant experience and quick. Except for waiting for financing it was rather quick. | Read Full Review10/18/2024 12:00:00 AM | DealerRater
-
★★★★★ BGRAY031001Very informative and helpful with every question I had regarding my car. Will definitely visit again. | Read Full Review10/18/2024 12:00:00 AM | DealerRater
-
★★★★★ NICOLEURIBARRIAdvisor never updates me on the status of my Jeep. And when I call he’s not available. And whomever I do talk too always tell me they will find out more information and return my call; never get a call. Jeep is still in the shop… | Read Full Review10/18/2024 12:00:00 AM | DealerRater
-
★★★★★ Bgarza56Everyone is very nice and easy to work with. I will continue using viva dodge. | Read Full Review10/17/2024 12:00:00 AM | DealerRater
-
★★★★★ Brandon GarzaMatthew our salesman was very friendly and easy to work with. He made this process easy and quick. | Read Full Review10/16/2024 12:00:00 AM | Google
-
★★★★★ Alexandra R. RobinsonIf you are looking for a new or pre-owned vehicle I suggest going with Ivan he helped my husband and I find our family car at a good price. | Read Full Review10/15/2024 12:00:00 AM | Google
-
★★★★★ CAZARESD26Good service and very honest had any problem at all Rafael and every advisor are very polite | Read Full Review10/15/2024 12:00:00 AM | DealerRater
-
★★★★★ Matthew MenaI dropped off my vehicle for service on a Saturday morning and the male employee , with tattoo's all over, did not even make eye contact with me and just handed me a form and said to fill it out. He said they would contact me when my vehicle was ready. I never received a call from anyone. I tried calling the service department severa | Read Full Review10/15/2024 12:00:00 AM | Google
-
★★★★★ ROCIO SALASIf I could give a no star review, I would! This dealership's Service Department really takes the cake with providing the most dissatisfying customer service. I dropped off my RAM for a diagnostic on Sept 30th at 7 A.M and to top it off on my way to the dealership it stalled on me at a red light. I took pictures and video to have p | Read Full Review10/15/2024 12:00:00 AM | Google
-
★★★★★ GPORRAS1Dear Viva Dodge Jeep I wanted to take a moment to express my appreciation for the outstanding service I received during my recent oil change. Your team was efficient, thorough, and ensured that everything was handled smoothly. It’s always a pleasure doing business with a team that consistently delivers quality and professionalism. Th | Read Full Review10/12/2024 12:00:00 AM | DealerRater
-
★★★★★ 550AVENGERSThe viva dage dealerships was helpful in caring for my vehicle. As well as Mr. Aaron was helpful in understanding what was needed and nessary for my vehicle. | Read Full Review10/11/2024 12:00:00 AM | DealerRater
-
★★★★★ Guillermo A PorrasDear Viva Dodge, I wanted to take a moment to express my appreciation for the outstanding service I received during my recent oil change. Your team was efficient, thorough, and ensured that everything was handled smoothly. It’s always a pleasure doing business with a team that consistently delivers quality and professionalism. Thank | Read Full Review10/11/2024 12:00:00 AM | Google
-
★★★★★ Doug NolanEditing my review from my first visit: Scheduling department will schedule you for service on days they don't have technicians in to complete the service that they schedule you for. Wanted a tire rotation and alignment and scheduled my vehicle on a Saturday twice. Had to reschedule the first appointment. Called to confirm my second a | Read Full Review10/11/2024 12:00:00 AM | Google
-
★★★★★ Luis HernandezThis place has the WORST customer service. Walked in, no one greeted me. Had to wait for almost 10 minuted before I was helped. Meanwhile there were employees standing around talking and laughing. Would not recommend this place to an enemy. | Read Full Review10/11/2024 12:00:00 AM | Google
-
★★★★★ Jose Luis Rosales BarrenadaAtención excelente, trato amable y con mucha cortesía, realizaron el trabajo de manera limpia y con magníficos resultados, mucha limpieza. | Read Full Review10/10/2024 12:00:00 AM | Google
-
★★★★★ delaparraivan8683Awesome people, crazy good customer service from everyone, attention to detail in favor of the customers. | Read Full Review10/10/2024 12:00:00 AM | DealerRater
-
★★★★★ slw5520After singing only received one key fob, under rear seat was never cleaned. Was necessary to return twice for a inspection, lack of detail with Viva. | Read Full Review10/10/2024 12:00:00 AM | DealerRater
-
★★★★★ slw5520Only one key fob detail was horrible under back seat hair and trash, was necessary to return twice for a simple inspection. Lack of detail! | Read Full Review10/10/2024 12:00:00 AM | DealerRater
-
★★★★★ Kathleen EvansWhen I bought Ram, finance man promised extended warranty consecutively. A total of 7 yrs of coverage. Turned out to be an outright lie. Service dept hands tied, they got $3,000 out of me for no service because they said my extended warranty just expired in Aug after only 5 yrs. Will never go back to ANY Viva dealership. | Read Full Review10/10/2024 12:00:00 AM | Google
-
★★★★★ MorganbarreraWe had an excellent experience trading in and purchasing here twice. Ivan went above and beyond to ensure we found the perfect cars that fit our needs. He was patient, knowledgeable, and never once pressured or rushed us into making a decision. His customer service was outstanding, making the entire process smooth and stress-free. We | Read Full Review10/8/2024 12:00:00 AM | DealerRater
-
★★★★★ noel RobinsonIvan really helped us with finding the car that my wife and I could agree on and helped us with getting a great deal on our vehicle would recommend him to anyone in search of a vehicle | Read Full Review10/8/2024 12:00:00 AM | Google
-
★★★★★ delaparraivan8683Awesome Customer Service, thank you for the excellent service Viva Dodge team. Blessings to you guys. | Read Full Review10/8/2024 12:00:00 AM | DealerRater
-
★★★★★ Alejandro CruzWe have buy 6 vehicles from this car dealership never had a problem until I bought my sixth car a 2024 truck and not even 3 months with it and I'm having problems with it the service manager says he would have it ready for me on Friday and we are past Friday and still with no car they tell me they will call me back and I might as | Read Full Review10/8/2024 12:00:00 AM | Google
-
★★★★★ joey cedilloFound a used truck on line they had listed and requested info. They reached out immediately and set up an appointment during my lunch break to check it out. Once I got there, they said the vehicle was not ready to view and that the price was actually $6K more because it “needed work done”. Then why list it at a certain price for sale | Read Full Review10/7/2024 12:00:00 AM | Google
-
★★★★★ slw5520Only one key fob had to return twice for a inspection and nobody offered a business card ever | Read Full Review10/5/2024 12:00:00 AM | DealerRater
-
★★★★★ robertocastro13Got me the deal that I wanted. Went above & beyond in helping me with discounts to lower my monthly payment and interest rate. | Read Full Review10/4/2024 12:00:00 AM | DealerRater
-
★★★★★ Jose FigueroaMathew. Thanks for your professionalism and always trying to find the best for your customers.will definitely come back to you and viva | Read Full Review10/3/2024 12:00:00 AM | Google
-
★★★★★ Juan AlvarezService Department Manager goes above and beyond to ensure the client gets their services done correctly. | Read Full Review10/3/2024 12:00:00 AM | Google
-
★★★★★ roberto castroI was very pleased with the entire staff, they were courteous and welcoming. They made my Jeep buying experience a breeze and were VERY helpful with the financing part of the deal. Nick was awesome, he really went ABOVE & BEYOND in getting the jeep that I wanted, he is very knowledgeable and knows his stuff, ask for Nick he won’t let | Read Full Review10/1/2024 12:00:00 AM | Google
-
★★★★★ cm11423Went in for oil change only. Took over an hour and cost over $120. Would not recommend. | Read Full Review10/1/2024 12:00:00 AM | DealerRater
-
★★★★★ abascal.adrianFast intake and turn around time. My concerns were listened to and addressed. Good experience. | Read Full Review9/30/2024 12:00:00 AM | DealerRater
-
★★★★★ Jared SorensenThe service department is great, fast, great work, and great communication. They were able to get the parts that no one rose could. | Read Full Review9/30/2024 12:00:00 AM | DealerRater
-
★★★★★ JACKIEEORTEGAAAssociates are very attentive to their customers! Excellent customer service! Waiting time is not long | Read Full Review9/28/2024 12:00:00 AM | DealerRater
-
★★★★★ jacquelineI had my oil changed here, my adviser Christian, was very helpful as well as fast to get my truck ready. | Read Full Review9/28/2024 12:00:00 AM | DealerRater
-
★★★★★ Jesus GarciaWent in for a scheduled oil change and recall appointment and was disappointed… for an unknown reason they couldn’t take care of the recall that my 2023 dodge ram. I was really disappointed I thought it was a real viva dodge dealership… I guess you guys are not… won’t take my vehicle there no more… I really hate it when someone else | Read Full Review9/28/2024 12:00:00 AM | Google
-
★★★★★ Christopher MulchTook over an hour to get an oil change, was there first thing and they were not busy. Cost over $120.00, for an oil change. Do not recommend. | Read Full Review9/27/2024 12:00:00 AM | Google
-
★★★★★ JESS.RIVAS9They don’t answer calls . Take to long with repairs.parts are always taking a long time to arrive. They didn’t advise me of a diagnostic fee before I picked up my vehicle. They had stated it would be under warranty..if I knew they were going to charge me $200 to check a light I wouldn’t have gotten it checked | Read Full Review9/27/2024 12:00:00 AM | DealerRater
-
★★★★★ greatest everI know a lot of people was asking about my experience it was wild my salesman Alan got me a approval after that I was dealing with a series of weird things from the dealership to include the GM I was getting threat to get the cops call on me in more was trying to explain I was doing some important stuff at work(ARMY) but some way the | Read Full Review9/27/2024 12:00:00 AM | Google
-
★★★★★ Berenice ItuarteGreat experience and awesome customer service! | Read Full Review9/25/2024 12:00:00 AM | Google
-
★★★★★ Roberto ReyesLoved my experience. Janelle was great. | Read Full Review9/25/2024 12:00:00 AM | Google
-
★★★★★ rosio38Excellent service, very professional and courteous. Made the experience easy and painless. Thank you very much. | Read Full Review9/25/2024 12:00:00 AM | DealerRater
-
★★★★★ LYDIASOKOHNice , friendly, accommadating, service oriented, pleasant environment, speedily retuned vehicle. Would have appreciated senior discount. | Read Full Review9/25/2024 12:00:00 AM | DealerRater
-
★★★★★ Morgan BWe had an excellent experience trading in our vehicles and purchasing two new ones at this dealership. Ivan went above and beyond to ensure we found the perfect cars that fit our needs. He was patient, knowledgeable, and never once pressured or rushed us into making a decision. His customer service was outstanding, making the entire | Read Full Review9/24/2024 12:00:00 AM | Google
-
★★★★★ KORNRANGELThey were supposed to call me back when my replacement part arrived and so far nothing, I been calling my contact and no answer. | Read Full Review9/24/2024 12:00:00 AM | DealerRater
-
★★★★★ ROBB2776Lack of communication. Multiple texts and calls to the service department with no answer or call backs. I'm waiting on parts to fix a warranty problem since late June. 3 months of back order? | Read Full Review9/24/2024 12:00:00 AM | DealerRater
-
★★★★★ STAATZJOSHUAI will never come back to this dealership nor will i ever buy another vehicle from here either. Bought my past three vehicles and nothing but problems from lying and stealing sales associates to service | Read Full Review9/24/2024 12:00:00 AM | DealerRater
-
★★★★★ Issac GarciaService Department will never return your calls, never keeps you up to date on your vehicle! Trys to have unnecessary work done on repairs! | Read Full Review9/24/2024 12:00:00 AM | Google
-
★★★★★ Oscar JimenezI just want to say my wife and myself had excellent salesmanship at Viva Dodge, our saleswoman Janelle was very efficient and was very knowledgeable about the vehicle she was selling us. I would highly recommend Janelle as a person to go see if you’re in the market for a used or new vehicle. The auto dealership as a whole was friendl | Read Full Review9/21/2024 12:00:00 AM | Google
-
★★★★★ RUIZELECTRICLLC11Work was done within time specified and excellent results. Mr. Ralph was very very helpful. | Read Full Review9/21/2024 12:00:00 AM | DealerRater
-
★★★★★ I_KIRK1624Attendant was very helpful. Received my car promptly, part was there, did not have to order | Read Full Review9/21/2024 12:00:00 AM | DealerRater
-
★★★★★ Glenn StanfieldLet me start by saying I LOVE giving 5 star reviews (look at my other reviews). It means I have received great service. Unfortunately this is not the case with Viva Dodge. Viva quickly took the vehicle (2019 Ram1500) in on Monday, promised diagnosis by Friday. 7 weeks later FINALLY received a diagnosis. Each week we were promise | Read Full Review9/21/2024 12:00:00 AM | Google
-
★★★★★ Jackie YorkFinance was fast and easy and Cody did amazing at showing me the vehicle and making this purchase easy. Thank you Viva Dodge | Read Full Review9/18/2024 12:00:00 AM | Google
-
★★★★★ Sal CGreat service from my advisor very attentive Ralph is a great advisor | Read Full Review9/17/2024 12:00:00 AM | Google
-
★★★★★ Devynn HoffmanVery kind and knowledgeable team, Nicholas was very helpful in getting the car I wanted at a great price, and he even picked my car up and dropped it off from my work to take it for a Texas inspection. Thanks! | Read Full Review9/15/2024 12:00:00 AM | Google
-
★★★★★ April SanchezI traveled from Arizona and I got helped out ASAP, I was in and out with my dream jeep with no issues. | Read Full Review9/15/2024 12:00:00 AM | Google
-
★★★★★ jacqueline MedinaWould have been five stars, but you guys had to put somebody else’s sticker on my windshield (written in sharpie not even stuck on right with the wrong mileage, truck has 17800 miles I’m supposed to return at 16k? Yeah I don’t think so), and then leave an ugly mark on my windshield when you took off my sticker. Take the time to take | Read Full Review9/15/2024 12:00:00 AM | Google
-
★★★★★ JOHNNYMV1973Gentlemen that assisted me was just awesome, he was very helpful and a true professional. Made my visit very pleasant | Read Full Review9/13/2024 12:00:00 AM | DealerRater
-
★★★★★ Mh011Great service. The service advisor was quick and knowledgeable with vehicles. The dealership is efficient and a decent experience. | Read Full Review9/12/2024 12:00:00 AM | DealerRater
-
★★★★★ Carrieann WhittenbergDon’t buy cars from here!!! Bought my Durango 9 months ago and now the car doesn’t even turn on or anything. Nothing can be found wrong with the vehicle. I expect corporate to call me!!! They also do not want to help me | Read Full Review9/12/2024 12:00:00 AM | Google
-
★★★★★ rodartejonathan7Good dealership, nice , relax environment. Salesman did a good job was engaged and attentive at the time. | Read Full Review9/11/2024 12:00:00 AM | DealerRater
-
★★★★★ Jose CruzHe made sure to handle every problem I had and went above and beyond for me | Read Full Review9/10/2024 12:00:00 AM | DealerRater
-
★★★★★ April sanchezThey Knew exactly what I wanted and I was out in 3hours with my brand new jeep. | Read Full Review9/10/2024 12:00:00 AM | DealerRater
-
★★★★★ OswaldoLos vendedores muy atentos y amables siempre atentos atus necesidades, me buscaron el vehiculo ideal para mi. | Read Full Review9/10/2024 12:00:00 AM | DealerRater
-
★★★★★ gallmaryanHad a great experience at Viva Dodge, this is the second Durango we’ve purchased at Viva and we’ll be back again for our next purchase. The sales person and manager are friendly and courteous and so helpful and responsive | Read Full Review9/10/2024 12:00:00 AM | DealerRater
-
★★★★★ SCOLQUITTBryan is my service advisor and he did and excellent job. He kept me posted and had job preformed | Read Full Review9/10/2024 12:00:00 AM | DealerRater
-
★★★★★ Isaac LopezI’ve experienced issues with this dealership in the past. However, I was well taken care of by the manager Hector. | Read Full Review9/10/2024 12:00:00 AM | Google
-
★★★★★ hectorquiroz58Nice customer service, but the service was terrible, not fixed, and the service cost was to expensive. | Read Full Review9/10/2024 12:00:00 AM | DealerRater
-
★★★★★ ikamlo1992Very nice place to purchase your vehicle, they was professional with me and help me with the car I was looking to buy. | Read Full Review9/9/2024 12:00:00 AM | DealerRater
-
★★★★★ IFRAIRE3The service department has no customer service skills. No communication skills. Worst experience every time. | Read Full Review9/9/2024 12:00:00 AM | DealerRater
-
★★★★★ RAYMUNDO.URBINAUnfortunately I had not learned my lesson and kept taking my vehicle here. Worst service center that I have been to. After buying 2 vehicles here, I will never step foot at Viva Dodge ever again. | Read Full Review9/9/2024 12:00:00 AM | DealerRater
-
★★★★★ FLORESLUIS1979.LEMuy mal servicio al cliente en lo mecánico bien pero no muy contento y pues | Read Full Review9/9/2024 12:00:00 AM | DealerRater
-
★★★★★ steven petersGreat place to get your RAM serviced, professional friendly. Ask for Aaron best around. | Read Full Review9/7/2024 12:00:00 AM | Google
-
★★★★★ Jeiven AragonGreat service and attitude by Mauricio. Helped me finance a vehicle at 18. So helpful with everything definitely recommend going with him! | Read Full Review9/4/2024 12:00:00 AM | Google
-
★★★★★ Paulina MoraAmazing service! Everyone was attentive and welcoming. My sales representative, Alan, was incredibly helpful, attentive, and knowledgeable. The process was seamless and pleasant from start to finish for my mom and me. Would definitely come again | Read Full Review8/29/2024 12:00:00 AM | Google
-
★★★★★ carter mabieMe and my wife came in to purchase a new jeep. The sales woman Janelle and her manager Barry was absolutely amazing and the information they both gave us was so great. My issue is with the service advisor/appraisal team. I brought in my truck for a trade in and to see what can be done. My issues are: 1. It two hours for an appraisal | Read Full Review8/23/2024 12:00:00 AM | Google
-
★★★★★ Rebecca SanchezWhen picking up my jeep the service tech answered all the questions I had and were positive answers. Well knowledged. | Read Full Review8/20/2024 12:00:00 AM | Google
-
★★★★★ Jesse KUpdating my review 8/19/2024: I was looking to trade in my vehicle for a larger one and went on to their website in order to get a approximate estimate for the value of my trade-in. On the site, I clicked please do not contact me with additional offers. Clearly, this was a huge mistake because for the last 2 weeks I have been called | Read Full Review8/19/2024 12:00:00 AM | Google
-
★★★★★ Danielle PI am absolutely disgusted with the audacity, low levels of customer service, and outright lies from this place. They're greedy and will do anything to get their fithy fingers on your money EVEN WHEN THEY ARE IN THE WRONG. Absolute garbage. | Read Full Review8/19/2024 12:00:00 AM | Google
-
★★★★★ Ambrosio ValdezPerfecto! Awesome service person. Very interested in getting your problem fixed ASAP. | Read Full Review8/18/2024 12:00:00 AM | Google
-
★★★★★ ANTONIO DE LA ROSAExcelente servicio y atención muy profesionales Muy rápido y buen trato al cliente | Read Full Review8/18/2024 12:00:00 AM | Google
-
★★★★★ Kriss SEPIThey did great! While I was traveling we were able to work up a deal and just pick up the truck when I arrived in El Paso. Nathaniel did great. He helped us every step of the way. | Read Full Review8/18/2024 12:00:00 AM | Google
-
★★★★★ Alex Heredia1000/10 Nick made buying my first car a breeze with a great deal!!!! | Read Full Review8/18/2024 12:00:00 AM | Google
-
★★★★★ Ivan PierceI haven't been to Viva Dodge Chrysler Jeep Ram in many years. They treated me well years ago, and they treated me well a few days ago. Aaron in the Service department was very friendly and helpful. Dropped off my truck for an oil change. They checked for recalls and addressed the recalls, changed the oil, and even rotated the ti | Read Full Review8/18/2024 12:00:00 AM | Google
-
★★★★★ Noah PBack at Viva for another vehicle and you guessed it. Gabby again hooked me up and this time she had Matt help. A dream team! Traded my ram for the new grand Cherokee for the wife and she absolutely loves it! I can't thank Viva enough and I plan on going back soon for a wrangler! | Read Full Review8/14/2024 12:00:00 AM | Google
-
★★★★★ Ricardo GarciaService was great. All the employees were extremely nice, professional, and caring. However, the representative who helped us didn’t give us a lot of information about the vehicles bought. We are partially to blame in that aspect for not asking specific questions, but a better sale could’ve been made if the rep had gone in depth abou | Read Full Review8/13/2024 12:00:00 AM | Google
-
★★★★★ Pattie Spear"I had a fantastic experience at Viva! When my SRT Jeep encountered issues while visiting my daughter in Socorro, Hector and Gilbert were incredibly professional and resolved the problem efficiently. Their expertise put me at ease. I was so impressed that I returned for an oil change, where Bryan provided excellent service. Highly re | Read Full Review8/9/2024 12:00:00 AM | Google
-
★★★★★ Thomas Martinez (Martin)My service advisor was Aaron Black He was very professional and polite I am 100% satisfied with the service provided. | Read Full Review8/9/2024 12:00:00 AM | Google
-
★★★★★ Manuel OlivaresMuy buena muy amables su personal | Read Full Review8/9/2024 12:00:00 AM | Google
-
★★★★★ Daniel BeltranHorrible service! Right after my oil change at Viva Dodge, I took my vehicle to Firestone for tire rotation. They noticed an oil leak and front struts leaking. I couldn't believe that because Viva Dodge had just done my oil change. Never again will I be taking my vehicle to Viva Dodge. | Read Full Review8/7/2024 12:00:00 AM | Google
-
★★★★★ Jessie MontelongoChris was very helpful and found a good price on my dodge charger | Read Full Review8/6/2024 12:00:00 AM | Google
-
★★★★★ melinda SalgadoThey kept in great communication with me. No false promises were made. Direct, clear expectations were made from start to finish. Christian has awesome customer service skills and truly appreciate the respect shown for me and my vehicle. | Read Full Review8/6/2024 12:00:00 AM | Google
-
★★★★★ Maribel GarciaGreat customer service. Went for routine oil change, and Christian was very helpful | Read Full Review8/6/2024 12:00:00 AM | Google
-
★★★★★ Isaac LopezDear Mr. Jimmy (Viva Auto Group Owner), This review is to express my frustration with your dealership and service at Viva Dodge. I took my vehicle to get serviced for an A/C issue on 07/05/2024. My service advisor is named Aaron. Let me begin by explaining that Aaron was willing to help me at FIRST and reassured me that my vehicle wo | Read Full Review8/6/2024 12:00:00 AM | Google
-
★★★★★ Rene SanchezRequested oil change and diagnostic service for IConnect which connects mobile phone to truck by Bluetooth. Took 4 days for this service which was too long. Service was performed and corrected. The other complaint is that they drove my truck over 100 miles for some reason or another which is unacceptable. Not very pleased with th | Read Full Review8/4/2024 12:00:00 AM | Google
-
★★★★★ DULCE MARIAI’ve taken my vehicle several times to get serviced and the customer service is always outstanding. | Read Full Review8/2/2024 12:00:00 AM | Google
-
★★★★★ Daniel CarpioVery good service by my coordinator | Read Full Review8/2/2024 12:00:00 AM | Google
-
★★★★★ Eduardo EspinozaGreat service! Nicholas Martinez helped me in finding the truck I wanted and created an amazing experience overall at the dealership | Read Full Review8/1/2024 12:00:00 AM | Google
-
★★★★★ James NewmanGreat experience buying a new car. Very pleased with the purchase. | Read Full Review7/30/2024 12:00:00 AM | Google
-
★★★★★ Juan PerezI wanna say thanks to crystal and Nathan for helping me on my purchase well recommended | Read Full Review7/30/2024 12:00:00 AM | Google
-
★★★★★ Sean SalasAfter searching multiple dealerships I found this one to be thee best! Big Nick helped me choose the perfect pickup and his style of salesmanship was EXCELLENT! I definitely recommend coming to this location for your auto needs! | Read Full Review7/28/2024 12:00:00 AM | Google
-
★★★★★ David BaileyJust got a oil change and they were quick and timely. GO VIVA GO!!! | Read Full Review7/27/2024 12:00:00 AM | Google
-
★★★★★ Brian HHad oil changed in and out in about an hour Advisor Bryan kept me up the progress | Read Full Review7/27/2024 12:00:00 AM | Google
-
★★★★★ Albert M3I wanted to give a Big Thanks to Big Nick! My cousin bought a Jeep from him last year and so I referred my Sister -n-Law and she bought a vehicle from him. He didn't pressure sales her treated her with respect. Hard to find that character these days. Head and shoulders above (literally ) all, thanks Nick! | Read Full Review7/27/2024 12:00:00 AM | Google
-
★★★★★ Diana CabralMuchas gracias por su ayuda , gracias al personal que trabaja en viva Dodge, siempre atentos . Buen servicio!!! | Read Full Review7/27/2024 12:00:00 AM | Google
-
★★★★★ Aguti 1320Mr. Aaron presented himself with a great attitude and determination to assist us in what we were looking for. The reason this is four stars not five is because the Jeep Grand Cherokee L was missing the rear tow hitch cover attachment. Thankfully Mr. Aaron got on it right of way and ordered us a replacement. Thank you again Viva for t | Read Full Review7/27/2024 12:00:00 AM | Google
-
★★★★★ luy rodriguezI have a discussion with parts department, but the manager was very profesional and solve my problem ,thanks | Read Full Review7/25/2024 12:00:00 AM | Google
-
★★★★★ Maribel AguirreAlways respond to any question i may have. Great costumer service! | Read Full Review7/25/2024 12:00:00 AM | Google
-
★★★★★ Juan MendozaChris Delgadillo is truly the best at what he does. His exceptional customer service made my car buying experience smooth and enjoyable. Chris's knowledge and professionalism ensured I found the perfect car without any pressure. I highly recommend him to anyone looking for a top notch car salesman. ASK FOR CHRIS ?? | Read Full Review7/24/2024 12:00:00 AM | Google
-
★★★★★ Jose HermacGreat service, I went just to see and compare to gave me an idea what I need in order to get the car of my dreams, I'm still young and gotta finish some other stuffs first, but for sure I know where and with who to go as soon as a can, thanks Nichola am waiting for the day yo close a deal with this great man. | Read Full Review7/24/2024 12:00:00 AM | Google
-
★★★★★ Hugo BacaChris Delgadillo is an amazing and knowledgeable car salesman who made my car-buying experience exceptional. His down-to-earth nature and handsome demeanor made me feel comfortable and valued. Chris's sympathetic approach ensured I found the perfect car without any stress. | Read Full Review7/24/2024 12:00:00 AM | Google
-
★★★★★ Anthony PachecoBig Nick is the best sales guy! He sold me the car of my dreams for a hell of a price! ?? | Read Full Review7/24/2024 12:00:00 AM | Google
-
★★★★★ Cesar DominguezChris Delgadillo is an honest and transparent car salesman who made my car-buying process quick and easy. His extensive knowledge ensured I found the perfect vehicle in no time. Chris’s straightforward approach and integrity set him apart. I highly recommend Chris for anyone looking for a reliable and efficient car-buying experience. | Read Full Review7/24/2024 12:00:00 AM | Google
-
★★★★★ Sergio GandaraTop tier service. No pressure, very respectful of time and budget goal. They have earned my return business. Don’t wast your time with other dealerships. ASK FOR CHRIS got me the best deal on my diesel ram he made it possible to get my dream truck best salesman I've had! | Read Full Review7/24/2024 12:00:00 AM | Google
-
★★★★★ Jojo CI purchased a vehicle with Nick at Viva Dodge. He was professional, knowledgeable and hands down the best customer service I’ve ever had at a dealership! I’ll definitely be coming back and ask for Nick every time! | Read Full Review7/23/2024 12:00:00 AM | Google
-
★★★★★ Keith Morales MusicI recently had the pleasure of working with Big Nick and I must say, it was an exceptional experience. Big Nick's level of expertise and understanding of my specific needs really stood out. He took the time to get to know me and my family, carefully considering our requirements for a family vehicle. His recommendations were spot on, | Read Full Review7/23/2024 12:00:00 AM | Google
-
★★★★★ Edgar RoyvalNick helped me get my Jeep and I love it! Thank you so much | Read Full Review7/23/2024 12:00:00 AM | Google
-
★★★★★ Evelyn LoreneThere’s multiple one star reviews for a reason. I bought a truck in March 2023 and to this day they do not have possession of the title, so I’ve been paying for my plates out of pocket! THEY SOLD ME A TRUCK WITHOUT HAVING A TITLE. Now the bank whom financed me wants me to return the truck. BUT Viva is refusing to give me back my down | Read Full Review7/23/2024 12:00:00 AM | Google
-
★★★★★ Denise PALACIOSThank you Nick for helping me find my new car. very professional.I recommend asking for him because he knows what he is doing and he takes his time when he is working with you to help you find the car you are looking for. Viva Dodge at Lee Trevino | Read Full Review7/20/2024 12:00:00 AM | Google
-
★★★★★ Anthony MarquezWas sent here from dealership I purchased trailhawk from. At first things were good, 3 weeks I’m not one single update or anything. I went down there on a Friday to find out about my vehicle only to be told the guy working on it was on vacation so it would have to wait til Monday the following week. It’s now Thursday and I just recei | Read Full Review7/17/2024 12:00:00 AM | Google
-
★★★★★ max RodriguezDont go buy a vehicle here, they sell lemons, I just bought a truck got it delivered to Odessa to start they took 2 weeks to “detail” the truck but when recieved the truck was still dirty and had stains and first day it had the check engine light on the transmission was acting up and the suspension was messed up shaking everywhere, w | Read Full Review7/17/2024 12:00:00 AM | Google
-
★★★★★ Carlos AndradeGreat help service department explained everything. The gentleman cared about my concerns and was very helpful in getting my ram rebel fixed. | Read Full Review7/14/2024 12:00:00 AM | Google
-
★★★★★ Raymundo RamosOn service, without any authorized rotation of the tires then charged, what happened if I don't have enough money to pay. Besides every dealer make the rotation when oil change. Anyway that's bad experience I had in Viva Dodge. I had plans to purchase another vehicle for my daughter but forgot it. I prefer to go to Mission Chevrolet. | Read Full Review7/14/2024 12:00:00 AM | Google
-
★★★★★ Sarah ClaffeyI submitted a review about Viva Dodge Chrysler Jeep ram in Las Cruces New Mexico and it appears that it has been deleted so I will leave another. Absolute worst dealership that I have ever dealt with. We had spoke with the dealership and let them know what cars we were interested in and we also let them know that we were driving in f | Read Full Review7/14/2024 12:00:00 AM | Google
-
★★★★★ Morgan DobyThe whole team was very professional and helpful. | Read Full Review7/11/2024 12:00:00 AM | Google
-
★★★★★ Alyssa LopezEveryone is super nice and accommodating! | Read Full Review7/11/2024 12:00:00 AM | Google
-
★★★★★ Gonzalo ArtalejoThey didn’t even fix the issue and none of the people at the service department knows what there doing | Read Full Review7/10/2024 12:00:00 AM | Google
-
★★★★★ Dirk HiltlMade an appointment and had no problems dropping off my vehicle. First time I used my extended warranty. Rafael took the extra time to call them up and explain the situation. I thought that was very considered since I was unfamiliar with how to use it. Overall one of the best experiences dealing with a service department. Thank you R | Read Full Review7/9/2024 12:00:00 AM | Google
-
★★★★★ Johnny MunozThe service service department crew are very helpfull. One the employees named Arron was able to help fix the recalls on my vehicle. | Read Full Review7/9/2024 12:00:00 AM | Google
-
★★★★★ Adrian MataShowed up at 430pm for an oil change and I got turned away. Signs state working hrs from 7am to 6pm and internet web site has working hrs from 7am to 6pm. Go the following day, the gentleman that opens gate gets there late. Sign says 7am, they didn't start checking in vehicles until 730am. | Read Full Review7/9/2024 12:00:00 AM | Google
-
★★★★★ Kathy AkersMy Jeep was kept for over a month and there was no communication from the Service Department. I called several times and no one seemed to know why it was taking so long to repair my air conditioning. | Read Full Review7/9/2024 12:00:00 AM | Google
-
★★★★★ Robert MunizEngine light came back on after they worked on my truck. | Read Full Review7/6/2024 12:00:00 AM | Google
-
★★★★★ ed salasOutstanding experience working with Aaron! | Read Full Review7/3/2024 12:00:00 AM | Google
-
★★★★★ raul alonsoExcellent vehicle service provided on my Jeep. Staff was friendly and was able to answer all questions. Vehicle was serviced in no time. I highly recommend Viva Dodge Chrysler Jeep Ram. | Read Full Review7/3/2024 12:00:00 AM | Google
-
★★★★★ Marvin SwitzerGreat service and most importantly, prompt service. | Read Full Review7/3/2024 12:00:00 AM | Google
-
★★★★★ Jacqueline Bajc$169 for diagnostics to figure out why our Jeep Wrangler driver door won't unlock anymore. They told us that the door latch actuator needs to be replaced, which would cost us $1000 for both parts and labor. Turns out it was a screw that was missing when my husband took a look at it just now after coming home. It's really rude and un | Read Full Review7/3/2024 12:00:00 AM | Google
-
★★★★★ Jessica MiramontesMy experience with Viva Dodge has been horrible. We traded in a car almost 2 months ago. Raul the finance guy failed to disclose important information, delaying the process. The car we traded in hasn’t been paid off by Viva, causing the bank to call me and send me notices on a daily basis that they will have to report my payment late | Read Full Review7/1/2024 12:00:00 AM | Google
-
★★★★★ Graciela LopezGreat customer service, was very satisfied | Read Full Review6/30/2024 12:00:00 AM | Google
-
★★★★★ Juan lopezThey did a good job of taking care of the recall on my wife's jeep gladiator in a timely manner. | Read Full Review6/30/2024 12:00:00 AM | Google
-
★★★★★ chana de la rosaMal servicio dos senanas llevando a que la revisen y dejándola 2 días y quieren que les dejen uno la troka para hacer diagnóstico de 4 a 5 días y mi troka es 2024 ?? no entiendo | Read Full Review6/28/2024 12:00:00 AM | Google
-
★★★★★ Danny MoranI took my truck in for service early in the morning and was greeted immediately by Rafael. He was extremely helpful and ordered the parts I needed right away. As soon the parts came in he called me to bring the truck in and the service was completed quick! Will be coming back for all my service needs. Thank you Rafael! | Read Full Review6/25/2024 12:00:00 AM | Google
-
★★★★★ Dominique MotaMy oil change and tire rotation took over 2 1/2 hours. Customer service was great but time to completion could be improved. | Read Full Review6/25/2024 12:00:00 AM | Google
-
★★★★★ Michael Ahn2 visits to Viva Dodge Chrysler Jeep Ram 1st visit: went to purchase a 2023 Jeep Cherokee. The salesman sold us a car and said he would have it delivered to our hosue since it wasnt in stock. He didnt come through with the promise so we had to go pick it up a week later. When inspecting the brand new car, he sold us a car with a scr | Read Full Review6/22/2024 12:00:00 AM | Google
-
★★★★★ Gloria NajeraAaron at the service department is so friendly and makes sure I was taken care of in all that I needed. He elaborates by detail what was serviced. Contently communicating on the status of my car. | Read Full Review6/20/2024 12:00:00 AM | Google
-
★★★★★ Jesus RodriguezVery communicative and responsive & helpful | Read Full Review6/17/2024 12:00:00 AM | Google
-
★★★★★ Leo NI wish I could review different aspects of this place separately. Our salesman, Nate M., was top notch. 5 stars for sure. He went out of his way(even willing to travel to Mesa AZ) to make sure we got a good vehicle at a good price. The low rating comes from what we perceived to be dishonesty on the other side of the house. We made a | Read Full Review6/16/2024 12:00:00 AM | Google
-
★★★★★ Lilian LaraVery friendly and knowledgeable. Did not try and sell extra add ons. Provided a Lyft to and from dealership. | Read Full Review6/15/2024 12:00:00 AM | Google
-
★★★★★ Rafael GraciaVery good service very happy with Ralph my advisor. | Read Full Review6/15/2024 12:00:00 AM | Google
-
★★★★★ Diego Rosales5 hours for an oil change after promised 2 had me waiting all day | Read Full Review6/13/2024 12:00:00 AM | Google
-
★★★★★ Edwin Varelai take my car 3 times for my windows problem 1st time they didn't respect my appointment 2nd time they didn't do it right and the 3rd they told they dont have the tools to fix it or the right guy but i note it they didn't even check my car the last time. poor service and poor costumer service. they send ne to another place | Read Full Review6/10/2024 12:00:00 AM | Google
-
★★★★★ Tony CervantesCourteous, professional, service done in timely manner | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ Sandra PadillaViva Las Cruces, Thank you My overall experience was excellent. The professionalism, knowledge, and customer-focused approach of your team made the process smooth and enjoyable. I would highly recommend your dealership to others and look forward to future dealings. Thank you Diego Wolfe (salesperson) | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ Leo NI wish I could review different aspects of this place separately. Our salesman, Nate M., was top notch. 5 stars for sure. He went out of his way(even willing to travel to Mesa AZ) to make sure we got a good vehicle at a good price. The low rating comes from what we perceived to be dishonesty on the other side of the house. We made a | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ Jonathan WeintraubMade an appointment online for 8:30 Saturday morning. Showed up at 8:15 and was told that they could not take my jeep in because they don’t do diagnostics on Saturdays. The appointment has been set for 4 days and every day I received confirmation emails, and yesterday I got a phone call and spoke to Katlin who said I was good to go f | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ James MartinLooking for a new vehicle at a great price, well I suggest you look somewhere else. If I could give this less than a one star rating I absolutely would. My wife and I went in for a certain truck that was a certain price online and on the tag on the truck and they would not honor that it at all. The sales representative that was there | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ Renate Alexanderhave called that number numerous times, if on rare occasions someone actually answers I get a promise to check into it and then nobody calls back. They are very helpful until you sign the paperwork and drive your new car of the lot after that your no longer a customer they are interested in. We bought a jeep 2 month ago, temp plates | Read Full Review6/8/2024 12:00:00 AM | Google
-
★★★★★ David D HunterI showed up for service with a check engine light and they plugged in the computer and in 5 minutes knew exactly what the problem was I was very impressed with their service dedication and courtesy and cured the problem | Read Full Review6/4/2024 12:00:00 AM | Google
