About Crossroads Chrysler Jeep Dodge
Crossroads Chrysler Jeep Dodge is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Ask About Service Contracts
- Certified Technicians
Call (804) 451-6296 today to schedule your next appointment.
Our technicians at Crossroads Chrysler Jeep Dodge are ready to help you!
Crossroads Chrysler Jeep Dodge is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call Crossroads Chrysler Jeep Dodge today at (804) 451-6296 to learn more
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★★★★★ Barry Sr LanneauPleasant and professional experience. They will keep you rolling. | Read Full Review5/26/2025 12:00:00 AM | Google
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★★★★★ Robert RiderIf you are working from out of town DO NOT TAKE YOUR VEHICLE HERE TO GET WORK DONE. Co worker took his Dodge one ton welding rig there, they didn't touch it for two weeks. Kept it over two months. He is to nice to leave a review, but people need to be aware of places like this. | Read Full Review5/15/2025 12:00:00 AM | Google
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★★★★★ Michelle FlowersYou will want to steer clear of this dealership we bought a used vehicle from them. The mileage was wrong. We went to trade the car, but had it for a year and a half did not know that they had written down the wrong mileage. We went to Carmax and another dealership And nobody will touch it due to car Carfax as well as DMV so I guess | Read Full Review5/8/2025 12:00:00 AM | Google
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★★★★★ Romanlegionary 6I had a great experience at Crossroads Chrysler Jeep Dodge. The entire staff was very friendly, welcoming, and professional throughout the process. Even though I ultimately decided not to move forward with the purchase, the environment they created made me feel comfortable and respected the entire time. A special thank you to the man | Read Full Review4/30/2025 12:00:00 AM | Google
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★★★★★ Romanlegionary 6"I had a great experience at Crossroads Chrysler Jeep Dodge. The entire staff was very friendly, welcoming, and professional throughout the process. Even though I ultimately decided not to move forward with the purchase, the environment they created made me feel comfortable and respected the entire time. A special thank you to the ma | Read Full Review4/28/2025 12:00:00 AM | Google
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★★★★★ Stacie LunsfordAlways great customer service | Read Full Review4/24/2025 12:00:00 AM | Google
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★★★★★ RobGreat as always, the whole team and especially Ginny Farley do everything in their power to ensure my complete satisfaction. | Read Full Review4/21/2025 12:00:00 AM | Google
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★★★★★ RickyTire rotation , infotainment update, headlights | Read Full Review4/17/2025 12:00:00 AM | Google
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★★★★★ Tim DyeAlways great service. Always polite. | Read Full Review4/13/2025 12:00:00 AM | Google
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★★★★★ Matthew KoperI would pick negative stars if I could. I had a horrible experience. I was working with Crossroads Henderson on a vehicle that was at their Prince George location, and after almost a week they told me that the car was sold a week prior. I happened to call the Prince George location after that to find out that the vehicle was availab | Read Full Review4/13/2025 12:00:00 AM | Google
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★★★★★ Pam AdamsJoey Pate at Crossroads Chrysler Jeep Dodge Ram HIT THE MARK! He was very prompt and professional with communication and assisted me in finding just the right Jeep for ME! Joey was extremely knowledgeable with all the features of the JEEP CHEROKEE! I will definitely be a raving customer of JOEY PATE and Crossroads Jeep Dodge Ram!! | Read Full Review4/6/2025 12:00:00 AM | Google
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★★★★★ Stealth_ _OperatorPeople are good and friendly but if you ever need work done you’re completely screwed and on your own … I have gotten three jeeps from them and every single time there were problems … first they couldn’t get a part for my 2018 jl after months so I was forced to trade In to get a different vehicle….. second was a 2021 gladiator and h | Read Full Review4/3/2025 12:00:00 AM | Google
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★★★★★ 6.4PhoenixHonestly, to expensive for the work that was done. $1900 for a battery, ac module. I spent $400 just in diagnostics for them to plug a chip into the OBD scanner. The parts installed we $700. You do the math. | Read Full Review3/28/2025 12:00:00 AM | Google
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★★★★★ Carl HighsmithGreat service is always available at Crossroads Dodge. | Read Full Review3/19/2025 12:00:00 AM | Google
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★★★★★ Savita Mangalsingh (Vita)My experience here has always been extremely excellent. | Read Full Review3/5/2025 12:00:00 AM | Google
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★★★★★ Linda PearsonAlways in and out when they say | Read Full Review3/1/2025 12:00:00 AM | Google
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★★★★★ Jojodakilla 69Professional, friendly and reliable ?? ?? ?? ?? | Read Full Review3/1/2025 12:00:00 AM | Google
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★★★★★ John RavisThe staff is very professional and do their best to ensure customer satisfaction. | Read Full Review2/27/2025 12:00:00 AM | Google
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★★★★★ Ricardo MercadoOn my scheduled appointment attention was given to me immediately by Adviser Amber Cadnum who was informative and detailed on service that I require. | Read Full Review2/24/2025 12:00:00 AM | Google
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★★★★★ Russell WellsGreat customer service!!! I droped my 2017 jeep jku off for crank no start. They diagnosed the problem and fixed it in a timely matter. Thanks so much for the great work | Read Full Review2/19/2025 12:00:00 AM | Google
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★★★★★ fendall VaughanHad some problems, but the staff was great, the service was fast. All in all a positive experience. I would use this service again. | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Justin BorgesThe Team at Crossroads Dodge, Chrysler, Jeep, are second to none! Last week I bought my second vehicle from them. A brand new Jeep gladiator. From start to finish, I felt like a member of their family as we went through the process of me purchasing my new vehicle. I left the table, feeling confident in the deal I received, and was we | Read Full Review2/13/2025 12:00:00 AM | Google
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★★★★★ claude stultzMy Jeep was experiencing issues that caused it to shutoff with many warning lights being displayed on the dash. It was towed in and the initial diagnosis was it needed 2 new batteries, then a wiring harness. After those repairs it still did the same thing when they test drove it. So was then told it was a under hood sensor. That | Read Full Review2/8/2025 12:00:00 AM | Google
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★★★★★ ZukiGirlfriend and I came to trade in both our cars so decided to stop by this dealership to see what they had to offer. Chris the salesman was a very nice gentlemen; however, I could tell from experience this guy was just looking to sell a car to us as quickly as possible and get us out of there. Asked him what are the major key flaws | Read Full Review2/7/2025 12:00:00 AM | Google
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★★★★★ CARMEN FLEMINGService was excellent and done in a timely manner. Courteous and professional staff. | Read Full Review2/4/2025 12:00:00 AM | Google
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★★★★★ Brian StargardtFirst, don't send a survey if you aren't prepared for the truth. I use this place because it is the closest Ram option available to me for service. As far as the attitude of the people, they are all great and polite. The mechanics seem to get the work done right the first time (in general), so i can't complain there. Now for the real | Read Full Review2/4/2025 12:00:00 AM | Google
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★★★★★ Ramon BellDid more damage than good.nobody ever answer the phone. I had to take my car to another place to fix all they destroyed | Read Full Review2/4/2025 12:00:00 AM | Google
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★★★★★ T ParkerThe Dealership was professional in resolving my issue. They kept my appointment time on time. | Read Full Review1/30/2025 12:00:00 AM | Google
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★★★★★ BackupThe service representatives were very cordial and helpful. Very good plave to have your vehicle serviced. | Read Full Review1/20/2025 12:00:00 AM | Google
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★★★★★ Ashley WilliamsZero stars honestly. Absolutely abysmal. This is coming from a person who is in a management position at a dealership themselves. Nobody at Crossroads Chrysler Jeep Dodge takes responsibility or seem to have an idea on service procedures. Customer satisfaction? Try swindlers for strictly all the money in a person’s wallet. I’m surpri | Read Full Review1/19/2025 12:00:00 AM | Google
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★★★★★ Linda PressMy daughter recently had a very disappointing experience at Crossroad Chrysler Jeep Dodge Ram dealership in Prince George. While visiting the dealership today 1-18-25. My daughter encountered a team of very unprofessional, rude, disrespectful and very judgemental staff of men. Dispute my daughter personally life which had nothing to | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ Andrew HarrisCame in for annual inspection! As usual, everyone was friendly and courteous. The inspection was completed in a timely manner. | Read Full Review1/16/2025 12:00:00 AM | Google
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★★★★★ Sandra WoodsI usually take my jeep to Honda because of the customer service. Outstanding! Went to jeep crossroads for oil change 2 hours later at there quick lane still here jeep still sitting in parking lot. | Read Full Review1/13/2025 12:00:00 AM | Google
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★★★★★ merle reedyThe car was fixed correctly. The staff is excellent. Here why a 3 star. 1. Takes over a month to get an appt. 2. They never had a loaner car even though the warranty allows for one, written bros jeep in Richmond has loaner cars. 3. Had to pay $195 for a software update even though it was still under the extended warranty that I paid | Read Full Review1/10/2025 12:00:00 AM | Google
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★★★★★ Brandon EdwardsGreat service, great people. Always exceptional | Read Full Review12/31/2024 12:00:00 AM | Google
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★★★★★ Chad FriendGreat customer service on time as scheduled. | Read Full Review12/31/2024 12:00:00 AM | Google
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★★★★★ Nicholas FrenchThanks Tim and the service team for excellent service. | Read Full Review12/30/2024 12:00:00 AM | Google
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★★★★★ Chuck BellThe service on my vehicle was great and done in a timely manner. | Read Full Review12/23/2024 12:00:00 AM | Google
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★★★★★ SHENTELLA BELFIELDAlways a great experience at Cross roads. Wonderful customer service and comfortable work environment. | Read Full Review12/21/2024 12:00:00 AM | Google
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★★★★★ Wanda AndersonThe staff was very professional and answered all of my questions and concerns. Cameron was my sales person , he was really great and I walked out with my dream car | Read Full Review12/16/2024 12:00:00 AM | Google
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★★★★★ Scott BBUYER BEWARE! Fake Manager! We bought a 2023 Jeep Grand Cherokee from Crossroads and it turned out to be a terrible, expensive and dangerous experience. When the jeep came around from the “detail and inspection” I asked if the rear tire that had a low light on had been checked and inspected and the salesman told me yes, it had no l | Read Full Review12/14/2024 12:00:00 AM | Google
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★★★★★ Scott BBUYER BEWARE! Fake Manager! We bought a Jeep from Crossroads and it turned out to be a terrible, expensive and dangerous experience. When the jeep came around from the “detail and inspection” I asked if the rear tire that had a low light on had been checked and inspected and the salesman told me yes, it had no leaks and was just lo | Read Full Review12/13/2024 12:00:00 AM | Google
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★★★★★ john DowdI always receive Professional and Respectful Service! | Read Full Review12/10/2024 12:00:00 AM | Google
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★★★★★ Mario Williams-ReynoldsGreat experience once again with the service department. | Read Full Review12/2/2024 12:00:00 AM | Google
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★★★★★ Craig DriverI took my truck to have a couple of recalls taken care of. Everything seems to be fine. | Read Full Review12/2/2024 12:00:00 AM | Google
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★★★★★ William RosserGreat experience. Customer service is awesome. | Read Full Review11/25/2024 12:00:00 AM | Google
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★★★★★ Tony PicouService was prompt and friendly. Timely completion of work. | Read Full Review11/21/2024 12:00:00 AM | Google
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★★★★★ Sam ClayGreat job! Fast and efficient service with only a minimal wait time! | Read Full Review11/21/2024 12:00:00 AM | Google
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★★★★★ Frank WatsonI was referred to Crossroads for some work on my Durango. Let me tell you, they rock! Not only was I taken care of in a timely fashion, I received both email and text updates about the status of my vehicle. The service department communicates well, and the technician(s) perform top notch work. I have a high mileage truck, and I felt | Read Full Review11/12/2024 12:00:00 AM | Google
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★★★★★ Myah ThomasIm displeased to say I had an extremely disappointing experience at Crossroads Chrysler Jeep Dodge Ram, all thanks to an associate named Amber. It was clear from the start that she had little interest in genuinely helping. Instead of focusing on finding solutions to the issues I was facing with my recently purchased vehicle, she seem | Read Full Review11/6/2024 12:00:00 AM | Google
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★★★★★ Brenda GoldenCameron Jones and Mike Dent were great to work with. Cameron took extra time to go through steps for getting CDs to work in the DVD player. Called a couple of days after getting the van to be sure everything was good. Mike helped with all of the paperwork and was very patient in dealing with our questions. | Read Full Review11/4/2024 12:00:00 AM | Google
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★★★★★ Jay MitchellThank you Crossroads Ram! Great service dept!! | Read Full Review11/1/2024 12:00:00 AM | Google
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★★★★★ Richard MorganService is always amazing at Crossroads. Thank you for everything. | Read Full Review11/1/2024 12:00:00 AM | Google
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★★★★★ gilberto riveraI will not return to this dealer, they are irresponsible, they left all the tire nuts completely loose, that could have caused me to have had an accident. | Read Full Review11/1/2024 12:00:00 AM | Google
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★★★★★ Lisa MerrittExcellent customer service went above and beyond to make sure we got the perfect suv | Read Full Review10/30/2024 12:00:00 AM | Google
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★★★★★ RickyTruck inspection and leaking tire ! Great job | Read Full Review10/30/2024 12:00:00 AM | Google
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★★★★★ Lisa MerrittExcellent customer service when above and beyond to make sure we got the perfect suv | Read Full Review10/29/2024 12:00:00 AM | Google
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★★★★★ Jenna RussellThe service itself was fine, and I would have given more stars if this was not the second appointment in a row where I was signed up for a Sirius XM trial that I don’t want. I made a big deal about this last time and talked to a manager about it. I don’t appreciate my information being shared without my knowledge and permission. Now | Read Full Review10/26/2024 12:00:00 AM | Google
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★★★★★ Hannah MartinNo issues. Fixed my concerns. Repairs were timely and staff courteous. I will continue to visit this location for repairs or maintenance for my vehicle. I recommend this auto dealership. | Read Full Review10/14/2024 12:00:00 AM | Google
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★★★★★ Dan SchecterMy experience for an oil change was just fine much improved | Read Full Review10/14/2024 12:00:00 AM | Google
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★★★★★ Phie siaQuick and excellent service provided to customers | Read Full Review10/11/2024 12:00:00 AM | Google
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★★★★★ Michael BrownGreat express service. Got everything done through the express lane without an appointment. | Read Full Review9/28/2024 12:00:00 AM | Google
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★★★★★ Tmara HallIf I could leave a negative rating, I would. It wouldn't even let me leave "0" stars and make this post. The service center at Crossroads Chrysler is garbage....the customer service was the absolute worst I have ever seen! My vehicle arrived there on July 5 and was not ready for me to pick up until September 13th. I was on orders wit | Read Full Review9/21/2024 12:00:00 AM | Google
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★★★★★ katlynn GriffinI wanted to leave a quick review for my Vehichle family! Such a great crew! Got me into a vehicle within a days tops and let me pick it out online as well! Everyone here speaks to you as if you’re family and welcomes you in with HUGE smiles!(: I will be staying with this company for any future vehicles to come! My Jeep is gorgeous! I | Read Full Review9/20/2024 12:00:00 AM | Google
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★★★★★ Jordan GarciaNo appointments. Walk-in first come first-serve. Prepare for a 1hr -1.5hr wait if you’re just doing an oil change. | Read Full Review9/19/2024 12:00:00 AM | Google
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★★★★★ Tarnisha RoseWonderful customer service, short wait time, clean and neat waiting area. | Read Full Review9/15/2024 12:00:00 AM | Google
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★★★★★ Its DariamI had an amazing experience at crossroads Jeep. I was greeted by the wonderful technician Jacob, who, as always was kind efficient, and very helpful. I came for a routine oil change, and he explained to me about the process and the add-ons that I could do that will prolong the life of my vehicle. I really appreciate that because with | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ Sean EllisIt would be nice if you could call in and schedule your service ahead., | Read Full Review9/7/2024 12:00:00 AM | Google
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★★★★★ Raymond headspethTHE WORST!!! I will never take a vehicle to this Service Department for repairs again nor will I ever recommend them to anyone. After my vehicle had sat there for 30 days, I decided to inquire about the status. I was told it was still waiting to be worked in between appointment scheduled vehicles and that I was #4 in the que. That wa | Read Full Review9/6/2024 12:00:00 AM | Google
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★★★★★ phillip HughesI had the worst experience of my life buying a Jeep from Crossroads last year, just purchased a Jeep from whitten brothers in Midlothian. Well worth the drive!! Please read reviews before purchasing from Crossroads!! | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ Scott KrugI always have my Ram 2500 service done at Crossroads. Excellent service | Read Full Review9/1/2024 12:00:00 AM | Google
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★★★★★ Ruth bThe worst experience ever!I had an issue with my car and called they said the 1st appt was a month away but I could drop it off and they would probably be able to get to it in a week or 2. My Dodge Dart sat there for 2 weeks while they said they couldn't get to it - went by to check on it after 2 weeks and they said would be another | Read Full Review9/1/2024 12:00:00 AM | Google
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★★★★★ Jada FortuneBought a 2013 dodge challenger sxt April 25, 2024 of course As Is (should’ve known ??) well vehicle comes with a lot of issues, needed a new Fuel Pump already, now having wiring issues all kinds of stuff turning on on the dash to the point my car wants to turn off and also PCM, the back headlight was out didn’t notice it till I got ho | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Bruce GeeHave always had good service here at the service department. Will never come here again. They have all knew people my truck has been in there for something they broke. Cant even give them one start. | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Douglas Harmanhorrible don't rate any stars only negative...........stay away could care less about customer satisfaction and service!! | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ Brian RayburnThe staff was very friendly and helped me buy a great used car. They fixed all the issues that I found on the car, and cleaned it for me. The battery died 2 weeks later and they installed the new battery that I purchased elsewhere. | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ James Jacobs III had a bed cover installed on my truck (not with the regular service department), and the guy did an amazing job. Although I’d never go back to the regular service department here, this guy did a great job. | Read Full Review8/2/2024 12:00:00 AM | Google
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★★★★★ Alison HurleyService was fast and professional. | Read Full Review8/2/2024 12:00:00 AM | Google
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★★★★★ MitchPROS: -My vehicle ended up getting fixed and was under warranty. -I was given a service loaner when I told the service department I needed one. -The employees were courteous through our communications. CONS: -The "technician" couldn't recreate the problem on my vehicle the first time they had it for a week (even after I told them exa | Read Full Review8/2/2024 12:00:00 AM | Google
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★★★★★ Tom GriasI have been going to Crossroads Dodge for 20 years (and Ford for 5) and I will say the service has become horrible. I needed an oil change on my challenger so I called to make an appointment… I called 7 times throughout the day. Left messages with both service reps and the last call the message went to the Manager…. For transparency | Read Full Review8/2/2024 12:00:00 AM | Google
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★★★★★ Derrick RossIt took 30 days to get to my vehicle for repairs. Otherwise, they provided good service. | Read Full Review7/28/2024 12:00:00 AM | Google
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★★★★★ Tim DyeAlways great service. The team was able to figure out the sensor issues that the insurance recommended repair shop could not. | Read Full Review7/27/2024 12:00:00 AM | Google
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★★★★★ Kee LattaOmg where do I began. I came in an immediately greeted by Mr. Quincy. He makes you feel like you are family. He had a very sweet demeanor. He introduced me to Mr Frank. Mr Frank help my with my purchase. First off he is sooooooo sweet. Omg I would recommend him to anyone. I also was introduced to Mr Jeff and like the others he was | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ Robert JohnsonService and everything was great the employee's and customer service people are friendly I love crossroad Dodge | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Wendy SibleyWe were traveling from Florida to Williamsburg, VA when we had a sensor issue with our Jeep Cherokee. We called Crossroads and they were able to fit us in that day. We were back on the road in a couple hours and continued our trip. Thank you to Crossroads Chrysler Jeep Dodge Ram for enabling us to continue our trip to visit our daugh | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Jason JuniousCustomer service and satisfaction is not a priority | Read Full Review7/9/2024 12:00:00 AM | Google
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★★★★★ Tianda WilliamsSold me a 2013 Dodge Durango with a blown motor sad part is it rides like it’s new. I signed the paper As Is so no lawyer will help even tho I asked was any major issues and the man said no.The car fax didn’t have any of the problems they told me I had when they charged me 500 to check why the engine light was on. Now I’m stuck with | Read Full Review7/8/2024 12:00:00 AM | Google
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★★★★★ Dontray GrahamTold the technician that I needed a tire plugged. Either the tire wasn't plugged properly or not at all. It still has a slow leak. | Read Full Review6/28/2024 12:00:00 AM | Google
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★★★★★ pat winterI took my 2018 ram in to get the cruise control module replaced. I did not buy the vehicle from Crossroads, but they were capable of doing the work or so I thought. After waiting for four hours to get my vehicle back when I was promised, it would be back in about an hour, the steering wheel was not put back properly so I had to get a | Read Full Review6/28/2024 12:00:00 AM | Google
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★★★★★ Arturo GallegosGreat customer service, friendly staff and they have bilingual option if needed. They provided a detailed inspection of the vehicle and any issues that need to get fixed. Prices are reasonable. | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ Lee HernandezBecky,Jim and Joey took care of a promise on my 2500. Excellent service and recollection. We are happy to have purchased our truck from Crossroads. | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ Vanessa Fields-AllenIt took several months to actually get the recall parts, but when I did the company I chose Crossroads Chrysler Jeep Dodge Ram, where absolutely great. Friendly staff, got my Jeep done within a day and a half. Got me back on the road on time for work the next day. Best part my Jeep runs as good as it had before the recall. I would re | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ Salome Curry-elThe oil change took two and a half hours and they never reset the oil change message on the vehicle so I drive around with the error message stating “oil change required”. I will have to schedule another visit to get them to reset it. | Read Full Review6/16/2024 12:00:00 AM | Google
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★★★★★ Ian Dela CruzI took my jeep for service and it all went well. The service was done right and on time. Tim, the service adviser was very professional and courteous. Excellent customer service | Read Full Review6/15/2024 12:00:00 AM | Google
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★★★★★ John JohnsonGreeted with friendly attitude and smile from technician. Inspection task completed timely and I was on my way. Have always serviced my car here and will continue to do so. | Read Full Review6/12/2024 12:00:00 AM | Google
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★★★★★ Laura WilliamsWe are pleased with the service provided in the service department. They stayed in contact with us throughout the process. When we had questions about the products, prices, and the procedure, they answered them. The staff was friendly and helpful. | Read Full Review6/12/2024 12:00:00 AM | Google
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★★★★★ James FiedlerAmber and the service crew did a great job with our vehicle | Read Full Review6/3/2024 12:00:00 AM | Google
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★★★★★ SteveBrought my Ram in for a recall. They gave it back to me and now the check engine light is on. Should have never brought it in for the recall as it was running great with no codes. This is not my first experience like this with the crossroads dealership but it will be my last. | Read Full Review6/1/2024 12:00:00 AM | Google
