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Russ Darrow West Bend

Russ Darrow West Bend
★★★★★(826)read reviews

3210 West Washington Street, West Bend, WI 53095
(262) 384-3232 Ask About Our Service Specials!

Service Hours

Mon: 7:00am-6:00pmTues: 7:00am-6:00pmWed: 7:00am-6:00pmThur: 7:00am-6:00pmFri: 7:00am-6:00pmSat: 7:00am-5:00pmSun: Closed
Stick with the Specialists! Russ Darrow West Bend is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs.

Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs:
  • • Oil change
  • • Multi-point vehicle inspection
  • • New tires
  • • Brake service
  • • Tire rotation
  • • And much more!
Click the view coupons link below for current service specials, oil change coupons, tire rebates and other money-saving offers. Call Today (262) 384-3232!

Dealer Conveniences

  • Shuttle Service Available
  • We Offer Rentals
  • Spanish Speaking
  • Free WiFi
  • We Have Early Bird Hours
  • We Offer Mopar Accessories
  • We Offer Mopar Performance Parts
  • We Do State Inspections
  • Certified Technicians

Customer Reviews

  • ★★★★★ krenzkyl
    I came in for a tire balance and the service department noticed a more pressing issue, my tires were not suitable for my up coming road trip. They helped me chase down a set of tires since they weren’t in stock then proceeded to do the install them shortly after. I can say how much I am thankful for all that they did! Outstanding!! | Read Full Review
    7/21/2019 12:00:00 AM | DealerRater
  • ★★★★★ Jerianne Feiten
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    7/19/2019 12:00:00 AM | Google
  • ★★★★★ All Henriquez
    Good services and good customer service | Read Full Review
    7/19/2019 12:00:00 AM | Google
  • ★★★★★ Ajc
    Just purchased my car this week. Couldn't be happier! Vehicle is exactly what I was looking for. The buying experience was easy, and fun. Andrew was very knowledgeable on all the vehicles we looked at, and was always available to answer our questions. I recommend buying your next car here, and if you get Andrew as your sales guy you' | Read Full Review
    7/19/2019 12:00:00 AM | Cars.com
  • ★★★★★ Chris Kuhn
    5 stars for the wonderful experience that I had buying a car from Travis at Russ Darrow not only did he help me pick out the car but he stayed for hours past end of the shift to make sure that it got sold to me that day. Thanks Travis and Russ Darrow for all your hard work on helping me getting my car. | Read Full Review
    7/18/2019 12:00:00 AM | Google
  • ★★★★★ Nahian Rahat
    | Read Full Review
    7/17/2019 12:00:00 AM | Google
  • ★★★★★ Elphie48
    We were helped very quickly, we didn't feel like a salesperson was breathing down our neck, and all of our questions were answered. Overall great experience. | Read Full Review
    7/17/2019 12:00:00 AM | Cars.com
  • ★★★★ Jeff Geydoshek
    The car manager I dealt with was really nice and when it came to a test drive he had another manager from the other store do the test drove with me. His name is Dan D. He knew his stuff and very nice and he took his time going over everything with me. But he never returned any of my calls. And I did leave a voicemail to call me. Stil | Read Full Review
    7/17/2019 12:00:00 AM | Google
  • ★★★★ Joseph Pease
    Drove back a comfy truck | Read Full Review
    7/17/2019 12:00:00 AM | Google
  • ★★★★★ Wayne A. Custer
    Wonderful sales people working there. Answered all questions and made it easy to get a vehicle. I believe Jannesa to be her name was the most wonderful person to help me out. Thank you very much. | Read Full Review
    7/16/2019 12:00:00 AM | Google
  • ★★★★★ Dillon Doke
    I did not buy my vehical from this dealership but from wilde in waukesha but since I live close I bring it here for maintenance and such. Every time I have been here has been a pleasant experience. There prices for maintenance and repairs are very very very fair compared to other mopar dealerships. This last oil change they even thre | Read Full Review
    7/16/2019 12:00:00 AM | Google
  • ★★★★★ Andrew
    Couldn't get a mopar trailer bake for my Pacifica and they were able to get a after market one installed very quickly. They have the best customer service. | Read Full Review
    7/16/2019 12:00:00 AM | Cars.com
  • ★★★★★ custer777
    When I first walked in I was greeted and asked who I was there for. In about 1 minute Janessa Rios was there greeting me and ready to take me out to the car I was looking to buy. I checked it and talked a little bit with her before I did a test drive. All said and done I did get the vehicle and Not being to tech savy Janessa show me | Read Full Review
    7/15/2019 12:00:00 AM | Cars.com
  • ★★★★★ Charlee Solheim
    booked a last minute oil change and the service area was pretty busy so I was expecting to wait a while. My vehicle was ready within 45 minutes and the staff was extremely friendly and helpful, very satisfied with my visit! | Read Full Review
    7/15/2019 12:00:00 AM | Google
  • ★★★★★ Kristin Myatt
    | Read Full Review
    7/15/2019 12:00:00 AM | Google
  • ★★★★★ Jeff Bagley
    Matt is a great salesman. Was not able to afford our first pick and Matt went above and beyond to find us something similar that was in our budget range. | Read Full Review
    7/15/2019 12:00:00 AM | Google
  • ★★★★★ Nathan Luedtke
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    7/15/2019 12:00:00 AM | Google
  • ★★★★ Ballberry
    I love that I’v had my car for 5 years and I just used my last free oil change. Such a bargain! I would consider buying there again | Read Full Review
    7/15/2019 12:00:00 AM | DealerRater
  • ★★★★★ ebaysmom1
    Wow! Yesterday was one of best experiences we've had buying a vehicle! Cody was a blast! Very helpful and kept us laughing!! He is very personable!! Would definately do business with him again!!! | Read Full Review
    7/14/2019 12:00:00 AM | DealerRater
  • ★★★★★ Matt Clark
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    7/12/2019 12:00:00 AM | Google
  • ★★★★★ Chris Manos
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    7/11/2019 12:00:00 AM | Google
  • ★★★★★ Richard Ban
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    7/11/2019 12:00:00 AM | Google
  • ★★★★★ Jake Mellgren
    Jim was very helpful and very informative. No pressure. Would definitely recommend using him as a salesmanship | Read Full Review
    7/11/2019 12:00:00 AM | Google
  • ★★★★★ Gail Chrisler
    Was prompt and good service. Ii wish I would have remembered my card I received in the mail for a free tire inspection. | Read Full Review
    7/11/2019 12:00:00 AM | Google
  • ★★★★★ Kathy Mcnamee
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    7/11/2019 12:00:00 AM | Google
  • ★★★★★ Suomikuutsa
    I though Jim did a great job. He helped me feel at easy and explained things thoroughly. He took into consideration all our needs. I felt no pressure while working with him. I would absolutely recommend to anyone working with this salesman. | Read Full Review
    7/11/2019 12:00:00 AM | DealerRater
  • ★★★★★ Megan Kasik
    Staff were timely and kind. Great service all around. They even allow walk ins. Highly recommend!! | Read Full Review
    7/10/2019 12:00:00 AM | Google
  • ★★★★★ RAMdriver
    Excellent customer service by all. They "went the extra mile' for me throughout the entire process of selecting and purchasing my new truck. My compliments to all. | Read Full Review
    7/10/2019 12:00:00 AM | Cars.com
  • ★★★★★ Big Altuna
    Great Service. I was updated by Amanda with what was needed every step of the way. Adam recommendations were right on. Chad set me up with the right people to make it all work | Read Full Review
    7/9/2019 12:00:00 AM | Cars.com
  • ★★★★★ Ciara215
    Happy that I got to work with Jason. He was helpful getting me the van I needed and some. Wish I started out my car searching here first! | Read Full Review
    7/8/2019 12:00:00 AM | Cars.com
  • ★★★★★ Bradley Ruback
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    7/8/2019 12:00:00 AM | Google
  • ★★★★★ Ciara Thomas
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    7/8/2019 12:00:00 AM | Google
  • ★★★★★ Sean Fehr
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    7/8/2019 12:00:00 AM | Google
  • ★★★★★ Alicia Wynkoop
    I called last minute visiting from out of town. Super friendly great customer service. I would highly recommend Russ Darrow Toyota to everyone I know. Service was quick and thorough. Made it back to Indiana with no problems. Thank you Jordan Seagren and Russ Darrow. | Read Full Review
    7/8/2019 12:00:00 AM | Google
  • ★★★★★ John Knepel
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    7/8/2019 12:00:00 AM | Google
  • ★★★★ Keith Lindbeck
    Justin was not very sure of things and had mixed reasons of what was wrong. The bill did not reflect what was done (new fuel injector and not new rocker or coils). When I ask Justin about his mixed reasons he turned to the mechanic being in the mechanic field for 45 years. When talking to Justin I felt as he thought I did not know w | Read Full Review
    7/8/2019 12:00:00 AM | Google
  • ★★★★★ Nick Pari
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    7/7/2019 12:00:00 AM | Google
  • ★★★★★ Kstory94
    Had Travis and he was excellent to work with. Willing to give us whatever he could to make sure we had the best payment possible! Thank you Travis! Liked working with Justin in finance! | Read Full Review
    7/7/2019 12:00:00 AM | DealerRater
  • ★★★★★ Pacifica Owner
    Friendly people to work with. Easily had the dealership ship my vehicle to my local dealer with no problems. Some minor problems I had with the previous purchase were compensated with my new purchase. | Read Full Review
    7/7/2019 12:00:00 AM | Cars.com
  • ★★★★ THERESA M DAVIS
    Nice buying experience. Wonderful salesman . Got my car I wanted. Would recommend this Russ Darrow Dealership for anyone wanting a nice vehicle. Very nice car !!! | Read Full Review
    7/7/2019 12:00:00 AM | Cars.com
  • ★★★★★ Dawn Flower
    It was stress free purchase....Thanks Ray and other Russ Darrow staff! | Read Full Review
    7/6/2019 12:00:00 AM | Google
  • ★★★★★ Helena Mathiak
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    7/6/2019 12:00:00 AM | Google
  • ★★★★★ New car deal2
    Every one was very helpful and willing to get us in a Nissan. We have always been a Darrow customer and we loved the great deal From DarrowNissan | Read Full Review
    7/5/2019 12:00:00 AM | Cars.com
  • ★★★★ Dylan Carter
    I had to go back 3 times to get my bumper fixed because it wasn’t lining up. The 3rd they took it to the body shop which they should’ve done the first time. Came back with no gas and a lot of touch up paint on my fender. They won’t Give me a rental even though it’s warranty work and warranty pays for it. | Read Full Review
    7/5/2019 12:00:00 AM | Google
  • ★★★★ LaDon Garrett
    If I could give zero starts I would this is one of the few places in west Bend That's so racist it would it would make you sick. I pulled in the service doors and I'm stared at like I don't belong. The service guy wouldn't even look me in my eye and when my car was done they just sat it out there no one came to get me everyone was si | Read Full Review
    7/5/2019 12:00:00 AM | Google
  • ★★★★★ Peter Probst
    Just in for an oil change. Dan in the Service Department is the best. He knows who we are and gives great advice. Dan helps in understanding what is happening with your vehicle and the option you have to get it serviced. You need more employees like Dan. | Read Full Review
    7/4/2019 12:00:00 AM | Google
  • ★★★★★ Chris Schabel
    My wife and I came in today for the final checkup on my leased Tacoma. The service staff is top notch. During the service we had a talk with Mike W. about the next vehicles we are interested in. I'm happy to say I will soon be in my "forever" Tacoma and my wife will be driving her new Rav 4. Everything about the visit was excellent. | Read Full Review
    7/3/2019 12:00:00 AM | Google
  • ★★★★★ Cecil
    She was very nice. Was not pushy. The transaction went smoothly and stress free. I do not have very much experience shopping for cars but i was happy with her help. | Read Full Review
    7/3/2019 12:00:00 AM | Cars.com
  • ★★★★ Mark Ayulo
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    7/3/2019 12:00:00 AM | Google
  • ★★★★ Patrick Van Eyck
    Crapy cars | Read Full Review
    7/3/2019 12:00:00 AM | Google
  • ★★★★★ I H
    Ani and Scott went above and beyond to get us into our new Gladiator. They brought the model we wanted to West Bend from Milwaukee and made it a great experience for us. They were understanding of our needs and wants and didn’t attempt to sway us in any direction. Highly recommend them both when making your purchase at RD West Bend. | Read Full Review
    7/2/2019 12:00:00 AM | Google
  • ★★★★★ Lisa Strand
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    7/2/2019 12:00:00 AM | Google
  • ★★★★★ ih24248
    Ani spent the majority of a day going above and beyond getting us into our new gladiator. They didn't have the one we wanted onsite so she had it brought over immediately from Milwaukee. Her simple approach and non-pushy demeanor is what actually got us to get the vehicle there on the spot. Scott also went above and beyond to make su | Read Full Review
    7/2/2019 12:00:00 AM | Cars.com
  • ★★★★★ A Google User
    We took my Jeep in for an oil change and they had a little bit of a wait, which was no big deal. I ended up walking to my boyfriend's house a few blocks away instead of waiting at the dealership. An hour later we went to go pick it up with my 3 year old pup and a 2 1/2 year old pup. As soon as we walked up the GM ended up seeing the | Read Full Review
    7/1/2019 12:00:00 AM | Google
  • ★★★★★ Kate Farnham
    When we walked into Russ Darrow, we were greeted with warm welcomes and big smiles. Travis came to shake our hands, and ask how he could help. I pulled up a screen shot of a RAV4 I was looking for, Travis complimented my choice, and was able to find the exact car. He pulled it up for a test drive right away. He was very knowledgeable | Read Full Review
    7/1/2019 12:00:00 AM | Google
  • ★★★★★ Evan Rabas
    Great experience every time I go there! Awesome people to work there! Thanks for taking great care of me. | Read Full Review
    7/1/2019 12:00:00 AM | Google
  • ★★★★★ Jenni Thompson
    Russ Darrow went above and beyond to help me out today. Dan even went online and found me a coupon to save money on my bill! | Read Full Review
    7/1/2019 12:00:00 AM | Google
  • ★★★★★ New Camry Owner
    Arrived at the dealership around 9 to test drive used and new vehicles. Completed a purchase by 1230. Cody (sales) was fantastic. Answered every question. Provided multiple options. Never felt pressured. Listened carefully. Justin (finance) completed the process faster than any other major purchase I’ve had in 30+ years. Knowle | Read Full Review
    6/30/2019 12:00:00 AM | DealerRater
  • ★★★★★ Jen1973
    My fiancé and I stopped in to begin our research on purchasing in the future, a SUv. Jim helped us and took us on a test drive. He was very knowledgeable, friendly, non pressing, and we really appreciated the professional attention we received. Buying a new vehicle is a big deal and we have more research to do, but we definitely reco | Read Full Review
    6/28/2019 12:00:00 AM | DealerRater
  • ★★★★★ Alison Belson
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    6/28/2019 12:00:00 AM | Google
  • ★★★★ Nicholos Meyer
    If you sell a Dodge to someone and get them to purchase an Extended Warranty wouldn't it stand to reason that you would be able to service said vehicle without having to send them off to another dealership? Won't be buying anything from this place again. | Read Full Review
    6/28/2019 12:00:00 AM | Google
  • ★★★★★ Brenda Hanrahan
    Great, love my new car and feel like I got a good deal. Travis S. Was an outstanding salesman, friendly, knowledgeable and took time with me. | Read Full Review
    6/27/2019 12:00:00 AM | Google
  • ★★★★★ Family of4
    Excellent and quick service buying our new to us used Rav 4. Didn’t feel rushed or pushed into anything. Best experience buying a car! | Read Full Review
    6/27/2019 12:00:00 AM | DealerRater
  • ★★★★★ Joelle B
    I loved working with Janessa, she was awesome! The car we wanted/looked at was out of our range of affordability when it came to our credit, which I had expected. I'm giving 2 stars though because we weren't given any other options to look at that would have been a better fit. It was a straight, well this is what you get. A couple mo | Read Full Review
    6/27/2019 12:00:00 AM | Google
  • ★★★★★ Michelle Juarez
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    6/26/2019 12:00:00 AM | Google
  • ★★★★★ Steve M.
    The staff is always timely, helpful, and accommodating. We are always able to get in and get right back out. We’ve been using this dealership for years; they’ve given us no reason to change. | Read Full Review
    6/26/2019 12:00:00 AM | DealerRater
  • ★★★★★ rowa57c
    I Had 1:00 PM appointment for oil change service, took car in right away and was on my way in less than 30 min. | Read Full Review
    6/26/2019 12:00:00 AM | DealerRater
  • ★★★★★ Matt
    Jason and Scott made sure I was on test drives and in a vehicle with fast and friendly service. One of the most efficient experiences I have ever had. | Read Full Review
    6/26/2019 12:00:00 AM | Cars.com
  • ★★★★★ speedswimmer3
    The service was great from the time we walked in. Everyone was extremely helpful and was looking out for your best interest. Everything went extremely well. | Read Full Review
    6/26/2019 12:00:00 AM | Cars.com
  • ★★★★★ Andrew Pankonen
    Good experience...first oil change. Friendly greeter and service completed as promised. He even said they would try to remove some of the bugs on the hood of my car when done. I thought that was just BS but that was not the case...they did clean it up!!! Bravo. Classy service...said if anything was wrong...come back and they woul | Read Full Review
    6/25/2019 12:00:00 AM | Google
  • ★★★★★ Sandra Wagner
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    6/24/2019 12:00:00 AM | Google
  • ★★★★★ Jana Iller
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    6/24/2019 12:00:00 AM | Google
  • ★★★★★ Chainsaw
    Miranda once again went above and beyond to get my truck in for service when it was convenient for me and had it finished in very timely fashion. Highly recommend Miranda and the Russ Darrow Toyota team!! | Read Full Review
    6/24/2019 12:00:00 AM | DealerRater
  • ★★★★★ Gogo JoJo
    I was shopping for a new car and have dealt with other dealerships and was a bit put off. Alyssa was so nice and not pushy at all. She was the reason I decided to go with Nissan, that and my new car of course. | Read Full Review
    6/23/2019 12:00:00 AM | Cars.com
  • ★★★★★ Toni Landerman
    Service department needs some improvement. | Read Full Review
    6/23/2019 12:00:00 AM | Google
  • ★★★★★ Dobry311
    We had been looking for a family vehicle for months and we worked with Janessa and she was amazing to work with. We had a set budget, features that were a must for us and that's what she showed us. We had experiences at other locations where we were showed several vehicles either out of our price range or without the "must haves." Ja | Read Full Review
    6/22/2019 12:00:00 AM | Cars.com
  • ★★★★★ Nismo_ohmy
    My mom and I came in and we worked with Jean and she was so helpful and knowledgeable. She helped with my moms confidence about leasing and the Manager Dave got me into a new Nismo after I was indecisive about trims. Thank you so much for all your help this is a experience I won't forget and definitely be a repeat customer! | Read Full Review
    6/22/2019 12:00:00 AM | Cars.com
  • ★★★★★ Rogue_it
    Great experience! I had no intention of buying. Just went along with my daughter, who was buying. Jean Schroeder was easy to work with. She got me into a brand new Rogue Sport. Love it! Thanks! | Read Full Review
    6/22/2019 12:00:00 AM | Cars.com
  • ★★★★★ Mary Dallesasse
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    6/21/2019 12:00:00 AM | Google
  • ★★★★ Donna Erstad
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    6/21/2019 12:00:00 AM | Google
  • ★★★★ Courtney Luebke
    Do NOT understand why appointments can NOT be made for oil changes/tire rotations???? | Read Full Review
    6/21/2019 12:00:00 AM | Google
  • ★★★★ Arian Stallworth
    Unfortunately my experience with Russ Toyota today has not been pleasant. Looking at the reviews I thought it would have been differently. I called Patty R. upon the request of Jean in their corporate office. When I first reached out to Patty I got her voicemail and left a message. The second time I called Patty I got a response and | Read Full Review
    6/20/2019 12:00:00 AM | Google
  • ★★★★★ Warbirds
    My 5 star rating is based entirely on the Russ Darrow Toyota dealership, the staff was courteous, informed and accommodating to all my questions and concerns, financing was quick and uncomplicated, my experience was so good I'm having my wife looking at a new vehicle | Read Full Review
    6/19/2019 12:00:00 AM | DealerRater
  • ★★★★ Bobbo
    The sales team did a good job, Dan did a great job showing us vehicles and was knowledgeable. They went above and beyond to find us a vehicle from another dealer after the car we selected was sold the same day. The unpleasant part was working with the finance guy, who overall seemed like a nice guy, but was unrelenting, almost obnoxi | Read Full Review
    6/19/2019 12:00:00 AM | Cars.com
  • ★★★★★ Steve Mannes
    $118.00 for 2 air filters. Ridiculous | Read Full Review
    6/19/2019 12:00:00 AM | Google
  • ★★★★★ Mschulteis
    The hospitality I received by Melanie has been excellent. Every time I'm here she welcomes me and always answers any questions I may have. | Read Full Review
    6/18/2019 12:00:00 AM | Cars.com
  • ★★★★★ Zachary Baus
    Had the Toyota Tacoma warranty frame replacement done at Russ Darrow. They said it would likely take 2-4 months. They got it done in 1.5 months and gave me an awesome loaner truck for the time being. Dan in the service center was absolutely awesome, as well as the other people I dealt with. Dan helped me through the entire process an | Read Full Review
    6/17/2019 12:00:00 AM | Google
  • ★★★★★ Kate Shchyelkunova
    Had to bring the car in for a couple of recall jobs. Dan took care of the project from start to finish (coordinated everything) and made sure the car was ready for a pick up at a time requested. Very courthouse and professional. | Read Full Review
    6/17/2019 12:00:00 AM | Google
  • ★★★★★ Fishnatics C
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    6/17/2019 12:00:00 AM | Google
  • ★★★★★ Tracey Schulteis
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    6/16/2019 12:00:00 AM | Google
  • ★★★★★ Lizzie Schultz
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    6/16/2019 12:00:00 AM | Google
  • ★★★★★ Lizzie123
    Travis helped me find my dream car. I looked on their website and found a 2016 RAV4 and come to find out it has only been on the lot for a couple of days because it wasn’t even cleaned out yet. Test drove it on a Tuesday. Picked it up on that same Thursday. They offered me the best and lowest deal I could’ve asked for. So thank you a | Read Full Review
    6/15/2019 12:00:00 AM | DealerRater
  • ★★★★★ Jackie
    Salesperson Ryan was very patient and understanding. Everyone at at the dealership was courteous and helpful. Great selection of vehicles to choose from to ensure you get the vehicle you want. | Read Full Review
    6/15/2019 12:00:00 AM | DealerRater
  • ★★★★★ BlueBoots
    Janessa was very professional and she went above and beyond to help me find the car that best fit my needs and desires. I would definitely recommend her and Russ Darrow if you want great service! | Read Full Review
    6/15/2019 12:00:00 AM | Cars.com
  • ★★★★★ Hunt24
    They are ver nice and care for you. They asked us if we would like any drinks or snacks and offered to get it for us. | Read Full Review
    6/14/2019 12:00:00 AM | Cars.com
  • ★★★★★ Mattj22
    I was in today to purchase a vehicle, I was very well taken care of. The employees were very welcoming and kind, I highly recommend this dealership to anyone looking to purchase a vehicle. | Read Full Review
    6/14/2019 12:00:00 AM | Cars.com
  • ★★★★★ John Zabinski
    Lousey place to buy a car or to have one repaired. Always trying to sell you something you don't need. | Read Full Review
    6/14/2019 12:00:00 AM | Google
  • ★★★★ victor cihler
    Wasted my time. Sales person was polite and tried. Management was rude and smug. Lost my business over 100$. Was told vehicle had 2 keys. When I found there was no second key I simply asked to drop 100$ or add in a replacement key. Answer was no. Not try and work with you. Not I can only do this. Just no. I even tried again. Got a no | Read Full Review
    6/13/2019 12:00:00 AM | Google
  • ★★★★★ Sue Bowe
    Service was great | Read Full Review
    6/12/2019 12:00:00 AM | Google
  • ★★★★★ Debbie Towne
    One fog light was burnt out when I brought my car in. Your multi-point inspection sheet says the inside and outside lights were all checked. Just wondering if the lights were actually checked or if they just didn't bother to tell me it was out. But kudos for the quick service, in and out in half an hour. | Read Full Review
    6/12/2019 12:00:00 AM | Google
  • ★★★★★ Kelly Houston
    Easy in and easy out. Staff was courteous and friendly. | Read Full Review
    6/11/2019 12:00:00 AM | Google
  • ★★★★★ Isaachiggins
    The staff was friendly and very helpful in answering all of my questions. I wasn't talked into something I didn't want to do and I was met with a friendly face that gave me all of the information I needed to make the right choice. | Read Full Review
    6/11/2019 12:00:00 AM | Cars.com
  • ★★★★ Colleen Mas
    Friendly, speedy, professional service. Car wash too! | Read Full Review
    6/11/2019 12:00:00 AM | Google
  • ★★★★★ happycustomer1
    I went into buying a car with a lot of anxiety, but I was able to walk away feeling as though I got the best deal possible. Alyssa and the finance team were able to make the process very painless and enjoyable. Everyone was very helpful! | Read Full Review
    6/10/2019 12:00:00 AM | Cars.com
  • ★★★★★ VW
    The service staff are super friendly and help me to take good care of my VW Tiguan by completing all ongoing maintenance even though it is not a Nissan vehicle. | Read Full Review
    6/10/2019 12:00:00 AM | Cars.com
  • ★★★★★ NewWeels for me
    Great atmosphere.. positive attitude. It was a pleasure to work with Jean Schroeder every time we went back to revisit the options to purchase the Murano. | Read Full Review
    6/10/2019 12:00:00 AM | Cars.com
  • ★★★★★ jeff chapman
    Have my oil changed there because I have changes on agreement. Had vehicle in for a vibration in front end. Was told it was normal. Not going back for any problem with vehicle. | Read Full Review
    6/10/2019 12:00:00 AM | Google
  • ★★★★★ Hondomatic
    | Read Full Review
    6/8/2019 12:00:00 AM | Google
  • ★★★★★ Brando78
    I had a great deal of respect for the way Jacob and the Manager David handled my difficult credit situation.....multiple vehicle loans and the like....I have been in the car sales and Finance business for years, and they conducted themselves like pros! Did not try to upsell me or pressure me into anything....I knew what I wanted and | Read Full Review
    6/7/2019 12:00:00 AM | Cars.com
  • ★★★★★ Rmowles313
    Travis was extremely helpful from the moment we walked in the door, and made sure all our needs were met! We left with a great vehicle! | Read Full Review
    6/7/2019 12:00:00 AM | DealerRater
  • ★★★★ Steven Gorde
    Good people but slow service manager has and bad attitude | Read Full Review
    6/7/2019 12:00:00 AM | Google
  • ★★★★★ Caden Wojahn
    | Read Full Review
    6/6/2019 12:00:00 AM | Google
  • ★★★★★ BH
    Took my vehicle on for service because I was having issues with the door less than two months after purchasing it. The service tech was very attentive and explained what the issue was, the history of the problems and things to look for going forward. I did not have a great experience purchasing this vehicle from a sister dealer, but | Read Full Review
    6/6/2019 12:00:00 AM | DealerRater
  • ★★★★★ Vivviv
    Chris was a pleasure to do business with! He made sure to make my first car buying experience an enjoyable and non-hectic one. I would 10/10 recommend him for anyone looking to purchase a vehicle. | Read Full Review
    6/6/2019 12:00:00 AM | Cars.com
  • ★★★★ Best
    Called find out warranty he said yes then when I got there the lady at service counter said from now on warranty is 12 12 some people need to get there crap to gether. It was warranted | Read Full Review
    6/6/2019 12:00:00 AM | DealerRater
  • ★★★★★ Jill Margraf
    The are always very friendly and willing to answer any questions you may have. | Read Full Review
    6/4/2019 12:00:00 AM | Google
  • ★★★★★ Andrew Smith
    Service great the car wash sucks | Read Full Review
    6/3/2019 12:00:00 AM | Google
  • ★★★★★ Smbbowler
    The overall experience with the purchase of our 2018 Dodge Journey was great! Our sales person Jacob Wilson was very informative, he answer all of our questions and never once did he try to presure us in buying the vehicle! This was truly an enjoyable experience and we will definitely use Jacob and Russ Darrow Nissan for all our veh | Read Full Review
    6/3/2019 12:00:00 AM | Cars.com
  • ★★★★★ Kaylafink1
    Went into look for a car and Alyssa was such a great help definitely would go back For another car in the near future!! That girl needs a raise | Read Full Review
    6/3/2019 12:00:00 AM | Cars.com
  • ★★★★★ jaserak
    Great group of guys to work with. No pressure, nice experience. Will buy again from them for this reason. Very good overall in all aspects. | Read Full Review
    6/2/2019 12:00:00 AM | DealerRater
  • ★★★★★ Joseph serak
    Nice,professional staff. Low key not high pressure. Very helpful and willing to work with you. | Read Full Review
    6/2/2019 12:00:00 AM | Google
  • ★★★★★ Kate Vomastic
    Very happy with our purchase yesterday. Everyone was so helpful and knowledgeable! Though we showed up not to long before close never once did we feel rushed with the test driving or purchase process. We live in Appleton but it would be worth the trip to have such good service! | Read Full Review
    6/2/2019 12:00:00 AM | Google
  • ★★★★★ DisappointedCustomer
    Poor knowledge of the cars in the lot. I educated them on the details of the car from what I read online. During the negotiation process, the sales person and used car manager tried to tell us that it was NOT a certified vehicle. It was or so it said on the website when looking at certified inventory. The process was very long, manag | Read Full Review
    6/2/2019 12:00:00 AM | Cars.com
  • ★★★★★ Manda
    Really great staff were friendly with children and helping us with questions. Alyssa came out right away and helped us with any questions and was really understanding and easy to work with | Read Full Review
    6/1/2019 12:00:00 AM | Cars.com
  • ★★★★★ H.M.Transport
    Came in looking for a vehicle this last Friday. Alyssa was the sales person that met us at the dealership. Just us what we're looking for and showed us a few vehicles and was very knowledgeable in the features that each vehicle head. It was a very nice experience, did not feel pressured at all. | Read Full Review
    6/1/2019 12:00:00 AM | Cars.com
  • ★★★★★ percy048
    Danae Hrenak is a terrific sales person. Made us feel welcome and kept us completely informed throughout the process. She's the reason we purchased the Avalon Limited Hybrid. Treat her well! Regards Sandy Goodspeed and Don Michels | Read Full Review
    6/1/2019 12:00:00 AM | DealerRater
  • ★★★★★ Brademan420
    I was in need of a vehicle, so I searched for the one I wanted on cars.com & lucked out when I found a nice one in my hometown! It seems that most dealerships and even individuals use about the same algorithm/ website to set their prices based on year, mileage, & other stats and this one was as good as the rest if not better suited t | Read Full Review
    5/31/2019 12:00:00 AM | Cars.com
  • ★★★★★ Eric Leikip
    Very knowledgeable and very friendly. Great sales team! | Read Full Review
    5/31/2019 12:00:00 AM | Google
  • ★★★★★ Cathy Hamm
    I have had the best experiences with service at this dealership. Never pushy just great customer service! | Read Full Review
    5/31/2019 12:00:00 AM | Google
  • ★★★★★ Gary Britton
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    5/31/2019 12:00:00 AM | Google
  • ★★★★ Abby Janssen
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    5/31/2019 12:00:00 AM | Google
  • ★★★★★ Ethan
    My wife and I test drove four vehicles and every time we returned, Jason was eagerly awaiting us with the next vehicle. Though it meant he stood in the rain, he didn't once show any sign of this being an inconvenience to him. He would get in the car with us prior to each drive and go through every detail of the vehicle before allow | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ Robseeligjr1990
    Came in a few days ago and worked with Alyssa Jacob and she was very professional, friendly and knowledgeable. I felt no pressure and she answered every question I had and I walked away with a new Nissan nismo. | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ Nissanlover19
    I was working with Alyssa Jacob! She is very outgoing and knowledgeable. Most importantly she listened to my needs and helped me find exactly what I was looking for. I had a great time working with her and Dave Landrith the sales manager . I will definitely be sending my friends and family to them! | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ Jessicarra
    Alyssa was so great! Not only did she help me get into my dream car she worked hard to stay within my budget! She was friendly from the moment I walked in, I didn't feel rushed, and she was very patient when It came to test driving. I'm definitely going back to her for my next car! Thank you! | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ abaybay94
    Alyssa was outstanding, very friendly and wonderful personality, I would definitely recommend her and go back to her for future purchases. She never seems to disappoint me. | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ Michelle9763
    We came in to look for a new car or truck. The sales girl Alyssa was very nice and not pushy. We appreciated how knowledgeable she was about the different cars we looked at. Now that we have decided on the car we want we'll be back to see her. Thanks | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ Savyy
    Loved Alyssa she was such a great help! Answered all my questions with a smile!!! Thank you so much! You are amazing! I will be recommending you to everyone I know!! | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ hyrkod-jevjyq-6dupZu
    Alyssa is the gold standard for salespeople. She took care of us and our needs quickly and flawlessly. Please give this woman a raise. Thank you. | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ Natalie
    Every question I asked was answered accurately and efficiently.. Alyssa was absolutely amazing I can't fully put into words how great she was. Friendly people all around.. thank you so much! | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ Ryanb94
    Alyssa is a boss! she is very knowledgable and helpful, I would strongly recommend to go through her for all of your car buying needs! | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ Jayy123
    Was looking to buy a car and had a wonderful experience and great help in my search thanks to ms. Jacob would definitely recommend her! | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ Chelceyg
    Alyssa is a great sales woman, very helpful and personable. She thought explained the entire processes and answered all questions. Over all a great experience. | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★ Carguy123
    Not too sure what I wanted. Came in with an idea. Ms. Jacobs helped me find exactly what I was looking for. She was very nice, and seemed very knowledgeable on the products she was offering. | Read Full Review
    5/30/2019 12:00:00 AM | Cars.com
  • ★★★★★ ahroun436
    The car I went to see was already sold; not their fault as it was Memorial Day weekend. The salesman pointed out another vehicle that suited my needs. It was used on a farm, so the seats were a rather messy. Their detailers got them looking practically new, which surprised me. Buying was easy, we got solid numbers quickly. The salesm | Read Full Review
    5/29/2019 12:00:00 AM | DealerRater
  • ★★★★★ Ryan Barbera
    I walked in and was immediately greeted by a polite woman named Heather. Whom after asking how I was began the process of discovering what I was looking for. Within a few minutes of conversation I was presented with options that fit perfectly into the criteria I had asked for. Heather was able to respond to all of my inquiries with | Read Full Review
    5/29/2019 12:00:00 AM | Google
  • ★★★★★ Shakhnoza Boboeva
    Great service and staff | Read Full Review
    5/29/2019 12:00:00 AM | Google
  • ★★★★★ steve isley
    | Read Full Review
    5/29/2019 12:00:00 AM | Google
  • ★★★★★ Eric Loebel
    Went in for a Corolla. It was already sold, but told them what I was looking for. Found a CRV, buying was easy and straightforward. No runaround, hard numbers were presented quickly and easy to understand. Easy buying experience. | Read Full Review
    5/29/2019 12:00:00 AM | Google
  • ★★★★★ Olivia
    When I decided to buy a new car, I was given Cole’s information to help me out through the whole process. Cole was very patient and helpful with me while I decided what type of car was right for me. Even though he works for Russ Darrow’s Toyota dealership, he helped set up test drives with a Honda vehicle as well. In the end, I ended | Read Full Review
    5/28/2019 12:00:00 AM | DealerRater
  • ★★★★★ Reed
    Thank you for the great experience yesterday!!! The team went above and beyond for us yesterday and it was much appreciated!!! Thank you again everything!! | Read Full Review
    5/28/2019 12:00:00 AM | DealerRater
  • ★★★★★ jvanderschaegen1
    just happened to stop to look at a RAM and Janessa rios stopped and assisted me on the RAM.turned out that it was only 2wd and needed 4x4,so with the help of Janessa and Justin turned out that they had a RAM that fit in the perameters. very happy,give them a try you wont be disappointed. | Read Full Review
    5/28/2019 12:00:00 AM | Cars.com
  • ★★★★★ Jordynv
    My experience was amazing!! Every employee that I worked with was very help and very determined to get me to my goal prices! My salesman, Patrick Fitzgerald, was great! He made sure to describe every feature of my new vehicle and made sure I wasn't left in the dark at all! I definitely recommend!! | Read Full Review
    5/28/2019 12:00:00 AM | Cars.com
  • ★★★★ Jessehollingsworth
    I was very pleased with my purchase of a 2019 Toyota Highlander. I worked with Michael Wagner and I was very pleased. The process was quick and there were no games. I would definitely come back and deal with Michael. | Read Full Review
    5/28/2019 12:00:00 AM | DealerRater
  • ★★★★★ Happy Retirement!
    Jean was AWESOME!!!Everyone was so Nice!This is our third Nissan!We now have two Altima's in the garage.Thanks Russ Darrow employees! | Read Full Review
    5/27/2019 12:00:00 AM | Cars.com
  • ★★★★★ Alex_Fountain
    Great time at dealership. Everyone was kind and polite. Very easy and simple. They took very good care of us and were willing to answer any questions. | Read Full Review
    5/27/2019 12:00:00 AM | Cars.com
  • ★★★★★ Kim Tuyls
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    5/27/2019 12:00:00 AM | Google
  • ★★★★★ Gabe Thomson
    | Read Full Review
    5/27/2019 12:00:00 AM | Google
  • ★★★★★ Brian Taylor
    | Read Full Review
    5/27/2019 12:00:00 AM | Google
  • ★★★★ Challenger19
    There was no pressure to buy. The people friendly and nice. Wasn't planning on buy right away but it felt right. It was pretty pleasant experience | Read Full Review
    5/27/2019 12:00:00 AM | Cars.com
  • ★★★★★ rschmity
    This was my first time buying a car, but Russ Darrow made it easy and gave me a great, accommodating deal. They let me take it on several test drives and even take it to my own mechanic. | Read Full Review
    5/26/2019 12:00:00 AM | Cars.com
  • ★★★★★ Rick Sanchez
    A good and comfortable first-time experience for me. Thanks to everyone I spoke with, especially Bob | Read Full Review
    5/26/2019 12:00:00 AM | Google
  • ★★★★ Ghislain Schneider
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    5/26/2019 12:00:00 AM | Google
  • ★★★★★ Dan Piergies
    | Read Full Review
    5/25/2019 12:00:00 AM | Google
  • ★★★★★ Nancy Stolte
    | Read Full Review
    5/25/2019 12:00:00 AM | Google
  • ★★★★★ Renee Leeson
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    5/25/2019 12:00:00 AM | Google
  • ★★★★★ Kristin Petkovsek
    I came to look at a used vehicle around 6pm and wasn’t sure if I wanted to purchase it. I came back around 8pm, an hour before closing time and decided to make the purchase. Janessa was very friendly and answered numerous questions I had about the vehicle. She even cleaned/detailed the car for me before I brought it home, staying unt | Read Full Review
    5/25/2019 12:00:00 AM | Google
  • ★★★★★ SweetNSalty91
    This was my first time buying a new car, and Russ Darrow made it the best experience ever. I worked with Patrick Fitzgerald, and he was extremely patient with me. He had a wonderful personality and I would definitely recommend other people to Russ Darrow and have them directed to Patrick. | Read Full Review
    5/24/2019 12:00:00 AM | Cars.com
  • ★★★★★ Shelby Stadelmayer
    | Read Full Review
    5/23/2019 12:00:00 AM | Google
  • ★★★★★ Tim Gagnon
    Always friendly and just great people from top to bottom | Read Full Review
    5/23/2019 12:00:00 AM | Google
  • ★★★★★ Ryan Blank
    Like it stated to the dealer store manager, Justin in service is always a pleasure working with and gets the job done efficiently, any problems taken care of promptly. Had an oil service done and mechanic broke something and he was very quick to fix replace problem | Read Full Review
    5/23/2019 12:00:00 AM | Google
  • ★★★★ Heidi Dirks
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    5/22/2019 12:00:00 AM | Google
  • ★★★★★ jake garvens
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    5/21/2019 12:00:00 AM | Google
  • ★★★★★ Josh Alexander
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    5/21/2019 12:00:00 AM | Google
  • ★★★★★ Mike
    Amanda Heizmann was extremely unprofessional, rolled eyes at customer and ignored customer when concerns were addressed. She failed to professionally handle the customers concerns in an adult and appropriate manner. Her appearance and demeanor was less than appealing while dealing with customers. When the customer addressed their co | Read Full Review
    5/21/2019 12:00:00 AM | Cars.com
  • ★★★★★ John Lindow
    Excellent service! | Read Full Review
    5/18/2019 12:00:00 AM | Google
  • ★★★★★ PATRICK DONEGAN
    Quick and friendly service | Read Full Review
    5/18/2019 12:00:00 AM | Google
  • ★★★★★ Noelle Lutz
    My Service advisor Dan is so knowledgeable. Always goes extra mile for excellent customer service. I appreciate making all my appointments with him. | Read Full Review
    5/17/2019 12:00:00 AM | Google
  • ★★★★★ j cabreda
    | Read Full Review
    5/17/2019 12:00:00 AM | Google
  • ★★★★ Road Dogg
    Very rude | Read Full Review
    5/17/2019 12:00:00 AM | Google
  • ★★★★★ Karen Parson
    | Read Full Review
    5/16/2019 12:00:00 AM | Google
  • ★★★★★ Angie Bohne
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    5/15/2019 12:00:00 AM | Google
  • ★★★★★ Dennis Gundrum
    | Read Full Review
    5/15/2019 12:00:00 AM | Google
  • ★★★★★ Todd105
    Everyone was very professional and Patrick was very thorough in explaining the vehicles features. Overall we were very pleased with our experience. Thanks for make our new car purchase a pleasure. | Read Full Review
    5/15/2019 12:00:00 AM | Cars.com
  • ★★★★★ Wendyh
    Friendly service writer who took time to explain everything The wait time was less than expected Service is always great at Russ Darrow !!! Recommend sales and service to people always! Thank you | Read Full Review
    5/15/2019 12:00:00 AM | DealerRater
  • ★★★★ jackie1carter
    Awful customer service the entire process! Then with check in hand I was made to sit and wait 2 hours to get my vehicle! I have 2 kids that are going to need vehicles soon and will NOT be going to Russ Darrow Chrysler or any other Russ Darrow to purchase! | Read Full Review
    5/15/2019 12:00:00 AM | Google
  • ★★★★★ Nathan Glassman
    Brought Prius in for oil change. Dan the service dude realized that the service dash light was out of sync with the vehicle's actual need and reset it. he gave me an estimated date for next needed oil change based on my mileage since I purchased the car. Saved me from wasting oil and money -- good job Dan! | Read Full Review
    5/13/2019 12:00:00 AM | Google
  • ★★★★★ Julie Patton
    Always great service. Speedy, nice, and the shuttle is always so helpful! Love the free wash too. | Read Full Review
    5/13/2019 12:00:00 AM | Google
  • ★★★★★ Wendy wise
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    5/13/2019 12:00:00 AM | Google
  • ★★★★★ Nkenehan
    Wanted a certain color certain options Russ Darrow WB found just what I was looking for and brought t it so I could buy local! | Read Full Review
    5/13/2019 12:00:00 AM | DealerRater
  • ★★★★★ BigMitchh
    The ladies at the desk were amazingly welcoming and helped me understand the process of getting my car tuned up. Melanie and Danielle and Danna are recommended. | Read Full Review
    5/13/2019 12:00:00 AM | Cars.com
  • ★★★★★ Trukjack
    I didn't think car buying could be so easy I went in pick the car I wanted got the price I wanted everyone very helpful is it was a good time and it didn't take all day | Read Full Review
    5/13/2019 12:00:00 AM | Cars.com
  • ★★★★★ Mike Wagner
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    5/12/2019 12:00:00 AM | Google
  • ★★★★★ Scooter Titan
    Everyone at Russ Darrow Nissan from the get go was a true professional. Chris Loebel my salesperson answered all my questions friendly all around nice guy. I will be returning to Russ Darrow when it's time for my Next vehicle purchase. | Read Full Review
    5/11/2019 12:00:00 AM | Cars.com
  • ★★★★★ Mary Jo Aceto
    They did a great job... in and out in 40 minutes for an oil change and tire rotation. Everyone was very friendly! | Read Full Review
    5/9/2019 12:00:00 AM | Google
  • ★★★★★ Kurt Peters
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    5/8/2019 12:00:00 AM | Google
  • ★★★★★ Moses Nettles Jr.
    Went in for a test drive and it wasnt that good. The salesperson told me specifically where to go! The route that the salesperson was in a rural area and I could only go twenty-five miles per hour. In addition the salesperson told me the car that I test drove was five thousand more than what it was advertised on cars.com website. How | Read Full Review
    5/8/2019 12:00:00 AM | Google
  • ★★★★★ Matthew Arndt
    Disappointed - was emailing one of their sales associates all day, even setup a test drive for 2 days from now. Called to speak with the sales manager to find out the car was sold days ago. Would have been very nice to know considering I had reached out to my credit union for financing. Probably should keep your website & sales staff | Read Full Review
    5/8/2019 12:00:00 AM | Google
  • ★★★★★ Mary Baker
    I love this place. Great service department very friendly and I feel safer upon leaving there EVERY time! Thank you!?? | Read Full Review
    5/7/2019 12:00:00 AM | Google
  • ★★★★★ lemrich511
    I went in looking for a pre-owned second vehicle and was promptly greeted by Travis who listened attentively and found me two great options to test drive. Both vehicles were great! I've worked with this dealership before and have always been satisfied. | Read Full Review
    5/7/2019 12:00:00 AM | DealerRater
  • ★★★★★ A matt
    Everyone there was nice the entire time I was there. There is no need to bring any liquid to drink their whatsoever because they got coffee, sodas, juice boxes the whole shebang. | Read Full Review
    5/7/2019 12:00:00 AM | DealerRater
  • ★★★★★ Kdsmith2010
    Great inventory- fast service. Every was made easy for us and we really appreciate it. Salesman Robert Burger even followed us home to get our car title. | Read Full Review
    5/7/2019 12:00:00 AM | DealerRater
  • ★★★★ Brian Goerl
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    5/7/2019 12:00:00 AM | Google
  • ★★★★★ Shelby Fechter
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    5/6/2019 12:00:00 AM | Google
  • ★★★★★ Alyssa94
    I was a first time buyer and I thought the sales managers were super nice. They were not pushy and willing to answer any questions I had. I did not feel like I got screwed over. | Read Full Review
    5/6/2019 12:00:00 AM | DealerRater
  • ★★★★★ tranthao
    I never have any issues. The staff is always friendly, helpful and knowledgeable. Availability fits my schedule and appointments aren’t longer than what they should be. | Read Full Review
    5/4/2019 12:00:00 AM | DealerRater
  • ★★★★★ Scott Peterson
    Excellent experience. | Read Full Review
    5/4/2019 12:00:00 AM | Google
  • ★★★★★ Jamie Kastner
    Very good people to deal with thank you Cody for all your help, Cody is new and very good at doing what he can to help you | Read Full Review
    5/3/2019 12:00:00 AM | Google
  • ★★★★★ Ken Palm
    Janessa and Larry were great! Very friendly and took the time to explain everything fully | Read Full Review
    5/3/2019 12:00:00 AM | Google
  • ★★★★★ DMB
    My sales representative Mike Wagner was easy to work with, had great knowledge of the Tacoma, and kept me up to date once my order was placed. The finance department ran through all documents quickly and fully explained them to me. In and out of there quickly. Thanks for a great experience and I love my new truck! | Read Full Review
    5/1/2019 12:00:00 AM | DealerRater
  • ★★★★★ SCOTT WEBER
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    4/30/2019 12:00:00 AM | Google
  • ★★★★★ Jacob Gehl
    | Read Full Review
    4/30/2019 12:00:00 AM | Google
  • ★★★★★ Kris H
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    4/29/2019 12:00:00 AM | Google
  • ★★★★★ Michael Gokey
    As always very pleased with the team in West Bend. This was my 4th purchase from them and went smoothly like the previous buys. Keep up the good work!! | Read Full Review
    4/28/2019 12:00:00 AM | Google
  • ★★★★★ Jacob Wisniewski
    | Read Full Review
    4/27/2019 12:00:00 AM | Google
  • ★★★★★ Dave33
    An incredible experience purchasing a used e my purchase from out of state, and had the fortune of Travis as being my salesman. Since I was buying from out of state, I made several request of multiple photos and also requested him to test drive the vehicle for me, and try out all options as if he was buying it for himself. Travis wen | Read Full Review
    4/27/2019 12:00:00 AM | DealerRater
  • ★★★★★ Tom Strobel
    Not a big fan of the Russ Darrow group after a horrible car buying experience back in 2017 which was never really resolved. Vowed NEVER to buy again. But, I did have an extremely favorable experience recently with an acquaintance of mine who sells vehicles there. GARY SCHWIND called and said he had the perfect vehicle for me, after | Read Full Review
    4/26/2019 12:00:00 AM | Google
  • ★★★★★ David S Wilcox
    An incredible experience purchasing a used vehicle. I would highly recommend salesmanTravis Schubert from Russ Darrow Toyota. I made my purchase from out of state, and had the fortune of Travis as being my salesman. Since I was buying from out of state, I made several request of multiple photos and also requested him to test drive th | Read Full Review
    4/26/2019 12:00:00 AM | Google
  • ★★★★★ Tom Hensen
    | Read Full Review
    4/26/2019 12:00:00 AM | Google
  • ★★★★★ Lori Duckert
    | Read Full Review
    4/25/2019 12:00:00 AM | Google
  • ★★★★★ Kim Ehlers
    | Read Full Review
    4/25/2019 12:00:00 AM | Google
  • ★★★★★ Bethany Stevenson
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    4/25/2019 12:00:00 AM | Google
  • ★★★★★ BrookeBornSells
    I came in very undecided and Jesse Blanchard walked me through the process. He listened to my needs and patiently assessed the situation. The knowledge and personal characteristics made this experience truly an enjoyable. I will be servicing my brand new 2019 RAV4 XSE hybrid at Russ Darrow Toyota of West Bend. The staff, Justin, Noa | Read Full Review
    4/25/2019 12:00:00 AM | DealerRater
  • ★★★★ Tom Hensen
    | Read Full Review
    4/25/2019 12:00:00 AM | Google
  • ★★★★★ Jonathon Huro
    Danae was awesome to work with when buying my hellcat from out of state | Read Full Review
    4/24/2019 12:00:00 AM | Google
  • ★★★★★ Ralph 1
    My mission was to purchase a new car with all the options that I wanted. The Darrow sales team set me up with the car I was looking for. Great job by the Darrow team ! | Read Full Review
    4/24/2019 12:00:00 AM | DealerRater
  • ★★★★★ Db
    Although new, Bob did a great job yesterday making sure I had everything I needed and was comfortable. He did a great job helping me set up my new car features. | Read Full Review
    4/23/2019 12:00:00 AM | DealerRater
  • ★★★★★ Todd Yackels
    | Read Full Review
    4/22/2019 12:00:00 AM | Google
  • ★★★★ Ed A.
    | Read Full Review
    4/21/2019 12:00:00 AM | Google
  • ★★★★ Commander Kraig
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    4/21/2019 12:00:00 AM | Google
  • ★★★★★ Muyassar Jaber
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    4/19/2019 12:00:00 AM | Google
  • ★★★★★ Sam Funmaker
    It's always a great experience to work with Cole and the sales staff at Russ Darrow Toyota. Truly take care of you every step of the way and felt they cared a lot about my situation. I look forward to future visits because of how pleasurable it is every time. | Read Full Review
    4/19/2019 12:00:00 AM | Google
  • ★★★★★ Katie Lawrenz
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    4/19/2019 12:00:00 AM | Google
  • ★★★★★ Robert Kopping
    I leased my truck from a different dealership and just stopped to get some information Justin came outside and talked me through it then mentioned there was a recall on the truck and could take care of it wright away great service very friendly | Read Full Review
    4/19/2019 12:00:00 AM | Google
  • ★★★★★ Nicky Fassbender
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    4/17/2019 12:00:00 AM | Google
  • ★★★★★ Rob M
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    4/17/2019 12:00:00 AM | Google
  • ★★★★★ Pam Stelse
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    4/17/2019 12:00:00 AM | Google
  • ★★★★ Gerald Boggs
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    4/17/2019 12:00:00 AM | Google
  • ★★★★★ VanPeople
    This was by far our best experience at a dealership while looking for a mini van. No pressure and not bombarded. All our questions were answered and we were happy with what we got. We love our vehicle! We recommend this dealership and Cody! | Read Full Review
    4/16/2019 12:00:00 AM | DealerRater
  • ★★★★★ Dave
    Very good service. Walked in got prompt attention. Happy with advisor wait time and service performed. Car was washed. Waiting area clean comfortable good coffee | Read Full Review
    4/15/2019 12:00:00 AM | DealerRater
  • ★★★★★ Scott Harmon
    My sales guy Cole and managers are great | Read Full Review
    4/15/2019 12:00:00 AM | Google
  • ★★★★★ Cindy Martin
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    4/15/2019 12:00:00 AM | Google
  • ★★★★★ Diane Brinkmann
    I love this dealership. They are always professional, friendly and punctual. | Read Full Review
    4/15/2019 12:00:00 AM | Google
  • ★★★★ B Bh
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    4/15/2019 12:00:00 AM | Google
  • ★★★★★ Jennifer Field
    When I pulled up I was immediately met by Coty. He was very polite and upbeat, making my arrival comfortable. I was quoted a 45 minute wait, but was delighted it only took 30. Coty explained everything and was so helpful— holding the door for my daughters and me. He exemplified amazing customer service. | Read Full Review
    4/13/2019 12:00:00 AM | Google
  • ★★★★★ Janet
    We were looking to replace a suv and had done our research. Michael answered all of our questions and explained all of the new items with the 2019 model. 👍 | Read Full Review
    4/13/2019 12:00:00 AM | DealerRater
  • ★★★★★ jacob.verhaalen
    Everyone here is courteous and easy to work with. I was greeted promptly and my oil change was done immediately. I'm glad I called ahead and made an appointment as it gets very busy here on Saturdays. I really enjoyed my experience at Russ Darrow Toyota and I'll be back again. | Read Full Review
    4/13/2019 12:00:00 AM | DealerRater
  • ★★★★★ Nicole Pierquet
    | Read Full Review
    4/12/2019 12:00:00 AM | Google
  • ★★★★★ steve altmayer
    Dan and everyone were great to work with. Very happy with how everything went. Great experience!!!! | Read Full Review
    4/12/2019 12:00:00 AM | Google
  • ★★★★★ Karl Narbatovics
    They were good too deal with Dan and the team made it easy and when the radiator sprung a leak they fixed it and let me use a loaner I would highly recommend them thanks Karl | Read Full Review
    4/11/2019 12:00:00 AM | Google
  • ★★★★ Sad and disappionted.
    Very disappointed, when u buy a vehical here make sure you bring in any printouts for deals. Remember they are at least 2k higher that other dealers. They make a lot of mistakes thruout the entire process. Even then they don't even try to do anything to make things right apologize ect. They don't listen to you at all. Sales tac | Read Full Review
    4/10/2019 12:00:00 AM | Cars.com
  • ★★★★★ Andrew Wilson
    Very helpful and polite. Was in and out within an hour for an oil change and tire rotation. Dan was very accommodating and pleasant to speak with. | Read Full Review
    4/9/2019 12:00:00 AM | Google
  • ★★★★★ Justin Schreiber
    I went in for an oil change/air filter change. Very fast (30-40mins) Very professional and friendly. I thought it was almost too fast, but I’m guessing they are just experienced. Great shop! | Read Full Review
    4/8/2019 12:00:00 AM | Google
  • ★★★★★ Norman Block
    | Read Full Review
    4/8/2019 12:00:00 AM | Google
  • ★★★★★ Jacqueline Thimm
    It was a great experience for me. They were easy to work with. | Read Full Review
    4/8/2019 12:00:00 AM | Google
  • ★★★★★ Karen Peters
    I appreciated the last minute oil change, you were a life saver since one of the other locations refused me and you did not hesitate. Great customer service | Read Full Review
    4/8/2019 12:00:00 AM | Google
  • ★★★★★ Dan Smith
    Amazing used car manager! Larry is the best. | Read Full Review
    4/6/2019 12:00:00 AM | Google
  • ★★★★★ Courtney Thistle
    very knowledgeable & helpful staff. Justin was patient & understanding of me not knowing much about cars, and my antsy 3 year old. it was a wonderful experience for the short period of time i was there! | Read Full Review
    4/5/2019 12:00:00 AM | Google
  • ★★★★★ Timothy Algiers
    Awesome customer service. Dan in the service department is the best! | Read Full Review
    4/5/2019 12:00:00 AM | Google
  • ★★★★ Danny Helms
    Everything went well but they never washed my truck. | Read Full Review
    4/5/2019 12:00:00 AM | Google
  • ★★★★★ BROCK Walker
    Great service. Friendly staff!! | Read Full Review
    4/4/2019 12:00:00 AM | Google
  • ★★★★★ angela bohn
    Great service | Read Full Review
    4/4/2019 12:00:00 AM | Google
  • ★★★★★ Dantestang
    Stopped in to check out a car and got taken care of from Travis right away. Bought the car on the same day, took a few hours but we showed up by surprise. Got a great deal, and no pressure at all. Recommended! | Read Full Review
    4/4/2019 12:00:00 AM | DealerRater
  • ★★★★★ Jeff Gosse
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    4/3/2019 12:00:00 AM | Google
  • ★★★★★ Ray Norene
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    4/3/2019 12:00:00 AM | Google
  • ★★★★★ Aly Hoftiezer
    Jason was extremely helpful and knowledgeable! He made my experience the best I could be ! I’m very happy with my new car | Read Full Review
    4/2/2019 12:00:00 AM | Google
  • ★★★★ Chris Bastian
    | Read Full Review
    4/2/2019 12:00:00 AM | Google
  • ★★★★ ryan bush
    I stopped going here because scheduled oil changes were taking almost 2hrs. Additionally I was told my truck needed a new $6,000 transmission when in reality it needed a new output speed sensor ($100 part). I was told that they would not replace the speed sensor because the could not guarantee it would fix the issue. I replaced the s | Read Full Review
    4/2/2019 12:00:00 AM | Google
  • ★★★★ Christopher Marshall
    My wife and I went to to buy a used car. The sales people were great, friendly, and helped us through the process. The reason why I gave 4 stars and not 5 was because the wait to meet with the fiance people to buy the car was the longest part of the whole process. Even our sales person was surprised at how long we had to wait. | Read Full Review
    3/31/2019 12:00:00 AM | Google
  • ★★★★★ Krist B
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    3/30/2019 12:00:00 AM | Google
  • ★★★★★ Genna Borths
    Rick here is awesome. Probably the friendliest dealership I’ve been to. I can’t wait to work with them again! They do everything they can to get you a deal ?? | Read Full Review
    3/30/2019 12:00:00 AM | Google
  • ★★★★★ Joanne Blaufarb
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    3/30/2019 12:00:00 AM | Google
  • ★★★★★ Tim Kuhn
    Sales man was excellent, and very knowledge, could have talked to him all day, | Read Full Review
    3/30/2019 12:00:00 AM | Google
  • ★★★★★ Calvin Rivera
    Amazing service. Got the deal done better than originally thought | Read Full Review
    3/30/2019 12:00:00 AM | Google
  • ★★★★★ Michael Korn
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    3/30/2019 12:00:00 AM | Google
  • ★★★★ Christopher Marshall
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    3/30/2019 12:00:00 AM | Google
  • ★★★★ Tabby
    They were very nice and did very good but the car wash was down so I didn’t get a car wash with my oil change. So I was pretty disappointed. | Read Full Review
    3/30/2019 12:00:00 AM | DealerRater
  • ★★★★★ Melissa Butz
    I had a noise that was under the dash. The dealership said it was fixed but it is still there. 8 have had it at another dodge dealership and they couldn't figure it out either. | Read Full Review
    3/30/2019 12:00:00 AM | Google
  • ★★★★★ Susan Spatz
    We brought our Jeep in for repair and had a wonderful experience from beginning to end. The service person called me back with a quote within 5 minutes. The mechanic kept us informed of progress and went above and beyond to get our vehicle back in shape. We purchased our Jeep at this location and that experience and every interacti | Read Full Review
    3/29/2019 12:00:00 AM | Google
  • ★★★★★ Sukiana Gilmeister
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    3/29/2019 12:00:00 AM | Google
  • ★★★★★ Debbie Patten
    Very friendly staff and great service | Read Full Review
    3/29/2019 12:00:00 AM | Google
  • ★★★★★ Jessica Callahan
    Kody was very nice and helpful! | Read Full Review
    3/29/2019 12:00:00 AM | Google
  • ★★★★★ tacomamike
    I went to the dealership and told them what I wanted, and they got me the exact vehicle I asked for...model, color, options, the whole package. | Read Full Review
    3/29/2019 12:00:00 AM | DealerRater
  • ★★★★★ Jessica Urban
    | Read Full Review
    3/28/2019 12:00:00 AM | Google
  • ★★★★★ kettle Moraine
    Bought two brand new cars in 6 days! We have worked with Darrow Toyota in West Bend for many years because of their assistance and no nonsense approach to car sales ------ Between the manager Danny and salesman Cole, they took very good care of us!! | Read Full Review
    3/28/2019 12:00:00 AM | Google
  • ★★★★★ Katie Soles
    The young man who checked me in was very accommodating and friendly. The experience was positive. | Read Full Review
    3/28/2019 12:00:00 AM | Google
  • ★★★★★ Doug Hasenstein
    Service was very good and complete. The technician was friendly and efficient. | Read Full Review
    3/28/2019 12:00:00 AM | Google
  • ★★★★ Alejandra Sandoval
    | Read Full Review
    3/28/2019 12:00:00 AM | Google
  • ★★★★★ Scooter1965
    I enjoyed working with Travis. He was helpful in the process of going from a lease to a purchase. The finance group was able to make it happen for what I could afford. | Read Full Review
    3/27/2019 12:00:00 AM | DealerRater
  • ★★★★★ Echoe1023
    Dave and Jean were amazing! They were there every step of the way, and any worries I had walking in, they reassured me immediately. With a huge life decision, best one I have made financially with their help! | Read Full Review
    3/27/2019 12:00:00 AM | Cars.com
  • ★★★★★ Sean
    The staff at russ darrow nissan in west bend is very friendly. Taylor helped me with the warranty work on my old vehicle a few times and Jean was helpful throughout the purchasing of the new truck | Read Full Review
    3/27/2019 12:00:00 AM | Cars.com
  • ★★★★ Tim Krause
    Good selection of cars! Fun and caring employees that are there to help customers purchase a vehicle. Great job everyone! | Read Full Review
    3/27/2019 12:00:00 AM | Google
  • ★★★★★ Kathy Szukalski
    | Read Full Review
    3/26/2019 12:00:00 AM | Google
  • ★★★★★ AJ Fox
    Danae was an awesome sales rep. They were able to finance me when few would and had the SUV I wanted. They were pleasant and not pushy at all. You guys went above and beyond. | Read Full Review
    3/26/2019 12:00:00 AM | Google
  • ★★★★★ mary antkowski
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    3/26/2019 12:00:00 AM | Google
  • ★★★★★ Rudolph Stummvoll
    Russ Darrow Toyota finished the air bag recall exactly as they said they would. They provided a ride home when we dropped off the vehicle and also picked me me up from home when the van was ready. They even washed it which was not expected. Good job! | Read Full Review
    3/26/2019 12:00:00 AM | Google
  • ★★★★★ Joey Fritz
    The staff was very courteous and even though I arrived 30 min early, they still got me in and out very quickly. Highly recommend Darrow Toyota for your device needs | Read Full Review
    3/26/2019 12:00:00 AM | Google
  • ★★★★★ Jeremy Miller
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    3/26/2019 12:00:00 AM | Google
  • ★★★★★ George Nienhuis
    Fair deal easy process | Read Full Review
    3/26/2019 12:00:00 AM | Google
  • ★★★★★ Ash34raeanne
    I purchased my current car at this dealer and worked with Travis Schubert...he was honest, nice and easy to work with! I would go back for my next vehicle! | Read Full Review
    3/26/2019 12:00:00 AM | DealerRater
  • ★★★★ Jon Nemke
    | Read Full Review
    3/26/2019 12:00:00 AM | Google
  • ★★★★★ Gloria Hottenstein
    I would go back again and again | Read Full Review
    3/24/2019 12:00:00 AM | Google
  • ★★★★★ Rose Young
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    3/24/2019 12:00:00 AM | Google
  • ★★★★★ Tkoren2002
    This is my 3rd Leased vehicle with Travis here. He is so great to work with. Always excellent service. Matthew was wonderful to do my financing with. Everyone is always friendly and helpful. Wonderful service dept as well. | Read Full Review
    3/24/2019 12:00:00 AM | DealerRater
  • ★★★★ Darryl Waechter
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    3/24/2019 12:00:00 AM | Google
  • ★★★★★ Sherman Gengler
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    3/23/2019 12:00:00 AM | Google
  • ★★★★★ Sky Guy
    Heather was great to work with. She made the process seem easy, simple, and overall an awesome experience! Russ Darrow offered a great deal, and was competitive with their trade in value. We are beyond pleased with their service. | Read Full Review
    3/23/2019 12:00:00 AM | DealerRater
  • ★★★★ AJ Fox
    Danae was an awesome sales rep. They were able to finance me when few would and had the SUV I wanted. They were pleasant and not pushy at all. I will change to a 5 star review after a short while. They really deserve 6 stars. You guys went above and beyond. | Read Full Review
    3/23/2019 12:00:00 AM | Google
  • ★★★★★ Mark Nadolski
    Had a nice experience with the purchase of our minivan | Read Full Review
    3/22/2019 12:00:00 AM | Google
  • ★★★★★ Carriefun
    Heather was very nice and did not feel pressured at all into buying a car. Overall I would send customers to this dealership was treated very well. | Read Full Review
    3/22/2019 12:00:00 AM | DealerRater
  • ★★★★ Clare Kuble
    Timely and friendly appt . | Read Full Review
    3/21/2019 12:00:00 AM | Google
  • ★★★★★ Nicola De Torre
    I found the car I liked online and everything moved quickly and smoothly when I went to the dealer for a test drive and to complete the purchase. Each person I worked with was friendly and helpful. | Read Full Review
    3/20/2019 12:00:00 AM | Google
  • ★★★★★ Carolyn K
    | Read Full Review
    3/18/2019 12:00:00 AM | Google
  • ★★★★★ Doceye
    Travis was great. Time spent with transaction was great. Price was fair. Would recommend this dealership and also would recommend Toyota vehicles. Will bring my business back. | Read Full Review
    3/18/2019 12:00:00 AM | DealerRater
  • ★★★★★ James Ivanoski
    | Read Full Review
    3/16/2019 12:00:00 AM | Google
  • ★★★★★ Carrie Klug
    Customer service was great. Very professional. Oil change and tire rotation were both done in a short amount of time. Car wash washed. Very satisfied with my experience today. | Read Full Review
    3/16/2019 12:00:00 AM | Google
  • ★★★★★ Deanna Wojcieszak
    Highly recommend Danae at Russ Darrow. Very patient and detail oriented. Being a woman it was nice dealing with a female. She was knowledgeable and treated me with respect. A very good selection of cars!! | Read Full Review
    3/16/2019 12:00:00 AM | Google
  • ★★★★★ Brittnie Dohl
    If your looking for great customer service in Sales, Ani is AMAZING. She and the rest of the Russ Darrow staff were very upfront and honest every step of the way. They were very informative with every option possible not just in the finanace dept. They treated us not just as another customer but like we were old friends. We will defi | Read Full Review
    3/16/2019 12:00:00 AM | Google
  • ★★★★★ kboot658
    Dale will make sure you get the best service for your car. | Read Full Review
    3/15/2019 12:00:00 AM | Google
  • ★★★★★ Nick Koutsios
    Dale Janus has always went out of his way to make me feel like I was his only customer. I’ve bought several vehicles from him and I continue to go back and I live 600 miles away I’ve never felt more like a friend when dealing with him kind friendly and very courteous I would never go anywhere again he even has my children’s business | Read Full Review
    3/15/2019 12:00:00 AM | Google
  • ★★★★★ Patricia Reese
    We were very impressed with the knowledgeable and friendly staff!! The great service made our decision to purchase there very easy. They gave us a very fair trade in and we were able to take our car home right away! | Read Full Review
    3/15/2019 12:00:00 AM | Google
  • ★★★★★ Betsy Bilitz
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    3/15/2019 12:00:00 AM | Google
  • ★★★★★ Scott Johnson
    | Read Full Review
    3/15/2019 12:00:00 AM | Google
  • ★★★★★ Jamie Uphoff
    I have now bought two vehicles from this location. Matt Buettner was so helpful in talking me through my options, patient in answering my questions, and never was pushy through the process. I have sent my family and friends to this location strictly based on the experience. The general manager is warm and welcoming, and the finance s | Read Full Review
    3/15/2019 12:00:00 AM | Google
  • ★★★★★ Karen Clemens
    Staff was friendly and very helpful. Answered my questions and able to point me in the correct direction. Fixed what I needed in a timely manner. Thank you very much. Will be returning when able to get a new vehicle. | Read Full Review
    3/15/2019 12:00:00 AM | Google
  • ★★★★★ Kyle Lehman
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    3/15/2019 12:00:00 AM | Google
  • ★★★★★ AnneEmm
    We were prepared for a long, trying day of car shopping. This was our first and ONLY stop. Upon our arrival we received 5-star treatment! No question was too complicated. EVERYONE we encountered at this dealership went above and beyond to make us feel comfortable. That 5-star service doesn't end after a sale! ANYTIME we ha | Read Full Review
    3/15/2019 12:00:00 AM | DealerRater
  • ★★★★★ selliottsx4
    We went to four different Toyota Dealership and by far Russ Darrow's West Bend Team beat out Bergstrom and Kolloso Toyota.They are easy to work with and great people. They made us feel very comfortable buying our new Highlander and would recommend them to all family and friends. | Read Full Review
    3/14/2019 12:00:00 AM | DealerRater
  • ★★★★★ Kelliott
    We ended up here on accident. We enede up coming back and purchaseing a vehicle from them. We had awesome customer service. They were willing to match the price of a different dealership. They went above and beyond working with us. By far way better than bergstom and kolosso in Appleton and Neenah. Worth the drive to save as much as | Read Full Review
    3/14/2019 12:00:00 AM | DealerRater
  • ★★★★★ Courtney Westhause
    I have been wanting a new car for awhile now, and I really dread the car buying process but Cole made the experience enjoyable. I wasn’t pushed into buying something I didn’t need or want. He showed me vehicles in the price range and style I was looking for. Everyone was kind and great to work with. Also thank you to Justin who helpe | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Anne Mahoney
    My daughter was in the market for her first car purchase. We knew a few people at Russ Darrow and so decided to start here. Red carpet service the moment we walked through the door. We felt welcomed, at home, and most importantly, valued. Cole was absolutely AMAZING and was able to answer all our questions. Justin was patient an | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Adam Hultman
    The service department is second to none thanks to the wonderful job Dale Janus does. He has really taken that company to new heights and I wouldn’t think of servicing my Toyota anywhere else!! | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Shannon Walton
    A1 service. Dale Janus in service is the best. Great customer service .Always willing to go the extra mile. | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Jordan Seagren
    | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Jessica Clemens
    the service department has very knowledgeable people and my service went fast and got a free car wash with my service. | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Matt Boldt
    Currently awaiting the replacement of my frame on my 06 Sequoia due to a Toyota warranty enhancement campaign, Dale Janus, Miranda Zarling and the entire services team has been extremely helpful and accommodating throughout the process so far, excited to continue working with them in the future. | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Alyssa Drake
    Very kind and opening even though I did not get my car from them! | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Kelly Koehn
    Everybody was pleasant and accommodating, as usual, but particularly Cole, as a very professional salesman, and Justin, as a very professional finance manager. I've bought three cars from Russ Darrow Toyota and have been highly impressed every time. | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ anne beth
    Great environment! Felt extremely welcomed as soon as we stepped through the door. Staff was not only very knowledgeable but were able to answer all of my questions. Outstanding customer service that doesn't end after a sale. Anytime we need ANYTHING, we call or stop by and receive 5-star treatment every time! I found my dealer | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Zach Gullickson
    Cole lutz has always been my go to car sales man always gets me the best possible price and 5 star customer service | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Barb Karrels
    | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Jack Brown
    | Read Full Review
    3/14/2019 12:00:00 AM | Google
  • ★★★★★ Todd Hencsik
    Great experience—great service. | Read Full Review
    3/13/2019 12:00:00 AM | Google
  • ★★★★★ Sue Shutts
    Great employee attitudes. I was treated with kindness and respect. Repair was done timely and to my satisfaction. | Read Full Review
    3/13/2019 12:00:00 AM | Google
  • ★★★★★ Robert Trester
    they did what they had promised to do at a fair price | Read Full Review
    3/13/2019 12:00:00 AM | Google
  • ★★★★★ Jeffrey Paape
    Quick and courteous! | Read Full Review
    3/12/2019 12:00:00 AM | Google
  • ★★★★ shawn
    Pretty decent place | Read Full Review
    3/12/2019 12:00:00 AM | Google
  • ★★★★ Charming
    I've given only 4 stars because honesty matters. The reasons why I chosed 4 stars wouldn't be because of a bad experience but, there's more room for improvement when it comes to others services. Great sales guy, Jacob thank you again, we believe you deserve a 5 star personally due to your customer skills and they way you handle our s | Read Full Review
    3/12/2019 12:00:00 AM | Cars.com
  • ★★★★★ Allie123
    I took my car in for a 20,000 mile check up/ oil change. I waited for my car and because the place was busy had to wait an hr. to get car done but have no complaints. | Read Full Review
    3/11/2019 12:00:00 AM | DealerRater
  • ★★★★★ Carmelle 68
    I worked with Travis. He answered any questions I had about the car buying process, pros and cons about buying vs leasing, and explained everything about the vehicle I was trying to purchase. I never felt rushed, or that I was ever bothering him. Excellent experience. | Read Full Review
    3/11/2019 12:00:00 AM | DealerRater
  • ★★★★★ Nicole Miller
    | Read Full Review
    3/11/2019 12:00:00 AM | Google
  • ★★★★★ Carmelle Neuy
    | Read Full Review
    3/11/2019 12:00:00 AM | Google
  • ★★★★★ Jeff Chmielewski
    They handled the repairs on my 2015 Grand Caravan very quickly and this was during the two days of extremely cold weather. I called on the 1st day and they had it fixed the next day. | Read Full Review
    3/11/2019 12:00:00 AM | Google
  • ★★★★★ Tricia McNall
    The staff are great. The young lady told me that I didn't need an oil change but had them change it because of a road trip I was taking. They check everything and rotated tires. So I am pleased. | Read Full Review
    3/11/2019 12:00:00 AM | Google
  • ★★★★★ Laura Warren
    Helpful and knowledgeable staff! Fast and friendly service every time I go in! | Read Full Review
    3/11/2019 12:00:00 AM | Google
  • ★★★★ Dana Huempfner
    | Read Full Review
    3/11/2019 12:00:00 AM | Google
  • ★★★★ Thirdshiftgirlie
    Friendly staff and always good service. The only thing I’d say about my visit is I dropped it off at 9- told them I needed it back by 1:30- he wrote 1:00 on the slip- I called at 12:45 and was told it was just going through the wash and I could head on over. I got there at 1:15 and was told it’s ready to wash and it would be done. Po | Read Full Review
    3/11/2019 12:00:00 AM | DealerRater
  • ★★★★★ Chris Mayer
    | Read Full Review
    3/11/2019 12:00:00 AM | Google
  • ★★★★ luis gonzales
    Worst car dealership ever terrible customer service. worse new truck buy experience ever. lied to about what features I was to have. forced to make purchase of unneeded service contract. Forced to wait over 8 hours to complete deal. I recommend tracing to another city to buy service dodge vehicles. | Read Full Review
    3/11/2019 12:00:00 AM | Google
  • ★★★★★ Stephanie Jauregui
    Awesome experience. The best we have had in car buying experience. Thanks Danae ! | Read Full Review
    3/10/2019 12:00:00 AM | Google
  • ★★★★ jim feuerhammer
    I got there to look at this jeep had an old shovel in the back , we bought it got it home found out it was never Safetied no oil chg done ,wipers torn,all fluids very low ,came it a soft top got it home found out the soft top was JUNK ended up throwing it away and the was part of the reason we bought that dam jeep I was looking at | Read Full Review
    3/10/2019 12:00:00 AM | Google
  • ★★★★★ Tracy Niedermann
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    3/9/2019 12:00:00 AM | Google
  • ★★★★★ Jim Guillaume
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    3/8/2019 12:00:00 AM | Google
  • ★★★★★ Molly Lecher
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    3/8/2019 12:00:00 AM | Google
  • ★★★★★ MitchellF
    Travis did a great job in helping me find my ideal vehicle. I went in knowing I wanted a Camry and he helped me with the perfect one and gave me a good offer for my trade. The entire team was helpful and tried to get me in and out as fast as possible. Highly recommend them if you’re in the market for a new Toyota. | Read Full Review
    3/8/2019 12:00:00 AM | DealerRater
  • ★★★★★ Anthony Phillips
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    3/7/2019 12:00:00 AM | Google
  • ★★★★★ Clayton Eggie
    Friendly, efficient service rep | Read Full Review
    3/7/2019 12:00:00 AM | Google
  • ★★★★★ Dessie Palzewicz
    I had a great experience here purchasing my car. Matthew Buettner was our sales associate and he truly made it the best car buying experience I’ve ever had. I drove from an hour away for a specific car they had on the lot that I saw online- a 2017 KIA Soul, not only did they work with me to give me a huge discount and a fair rate on | Read Full Review
    3/6/2019 12:00:00 AM | Google
  • ★★★★★ Adam Forsberg
    Mixed experience with sales and service, waiting area could be way improved | Read Full Review
    3/6/2019 12:00:00 AM | Google
  • ★★★★★ William Granneman
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    3/5/2019 12:00:00 AM | Google
  • ★★★★★ Tyler Davenport
    While I was in the service department getting our car checked, there is a woman with a cup full of chewed up sunflower seeds on the counter in front of the computer. The service was great, I was just overall disappointed in the lack of respect for customers. | Read Full Review
    3/4/2019 12:00:00 AM | Google
  • ★★★★★ Dave Krug
    Excellent service...big thanks to our sales rep, Travis Schubert for all his help! Very professional and helped us through a very detailed buying experience. Would definitely recommend Russ Darrow. | Read Full Review
    3/3/2019 12:00:00 AM | Google
  • ★★★★★ Mark OMalley
    Very professional and received all the right services I requested and more. | Read Full Review
    3/3/2019 12:00:00 AM | Google
  • ★★★★★ Brianna
    Everyone was very helpful and informative. Also was always able to answer the numerous questions I had as I had never bought a car before | Read Full Review
    3/3/2019 12:00:00 AM | Cars.com
  • ★★★★★ Nathan Glassman
    Bought a certified Toyota with the help of Danae. She did a great job showing us options, so we could make a good decision about which car would best suit our needs. We were very satisfied with the whole experience. | Read Full Review
    3/2/2019 12:00:00 AM | Google
  • ★★★★★ Fritz Baertschy
    Cody and the entire staff was awesome. Thank you. | Read Full Review
    3/2/2019 12:00:00 AM | Google
  • ★★★★ Jacob Rueter
    The wait was a little longer then expected. Still great service. Ian was very helpful getting me the service my van needed. Mike picks out some pretty cool cars. | Read Full Review
    3/2/2019 12:00:00 AM | Google
  • ★★★★★ Thomas Krueger
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    3/1/2019 12:00:00 AM | Google
  • ★★★★★ Al
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    3/1/2019 12:00:00 AM | Google
  • ★★★★★ Bryan Petzold
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    3/1/2019 12:00:00 AM | Google
  • ★★★★★ Wendy Bushell
    Great experience and I LOVE my 2019 RAV4!! Thanks Danae!!! | Read Full Review
    3/1/2019 12:00:00 AM | Google
  • ★★★★★ HamlinFan
    Quick service and knowledgeable staff. When in for a routine oil change but they found a few important things that could’ve caused me issues in the future as they identified were caught early and fixed. | Read Full Review
    3/1/2019 12:00:00 AM | DealerRater
  • ★★★★★ Thomas Krueger
    | Read Full Review
    2/27/2019 12:00:00 AM | Google
  • ★★★★★ Austin Kosmatka
    Great service, great sales, and a great selection! | Read Full Review
    2/26/2019 12:00:00 AM | Google
  • ★★★★★ Ann Rinzel
    Russ Darrow Toyota has a long tradition of serving the West Bend area. We were happy to work with Micheal Wagner on our Camry purchase. Everything was handled very efficiently. | Read Full Review
    2/26/2019 12:00:00 AM | Google
  • ★★★★★ BRunner
    The electric head unit in my Toyota corolla had to be replaced Because it was no longer functional at all. This was a problem for Toyota in a lot of these cars. Since my warranty is long gone I had to purchase it out right. Dan gave me all the options and was very good In explaining my options And the cost associated with it. I would | Read Full Review
    2/26/2019 12:00:00 AM | DealerRater
  • ★★★★★ Peter and Laurie
    After being treated horribly at another dealer, Russ Darrow of West Bend was the best! We cannot say enough great things about Jean and Dave! | Read Full Review
    2/26/2019 12:00:00 AM | Cars.com
  • ★★★★★ Todd
    Great service, very customer focused, super clean facility. Appears to be very well run. Been here 3 times...always get car in on time, service done right. Don't feel price gouged like at most dealers; pricing very reasonable. Highly recommended. | Read Full Review
    2/25/2019 12:00:00 AM | Cars.com
  • ★★★★★ kristine hodorff
    Justin is always great in the service department | Read Full Review
    2/25/2019 12:00:00 AM | Google
  • ★★★★★ Kristin Abitz
    My sales rep was awesome with a fun personality. He made the whole experience great and was pretty quick which was a definite bonus! My car...awesome! Thanks Matt B :) | Read Full Review
    2/24/2019 12:00:00 AM | Google
  • ★★★★★ Brianna Bakewell
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    2/23/2019 12:00:00 AM | Google
  • ★★★★★ Nancy Cohen
    Service was great | Read Full Review
    2/23/2019 12:00:00 AM | Google
  • ★★★★★ Jose Medina
    They were fast friendly. They helped me right away and they didnt try and shove other things down my throat I will be definitely be taking my 2013 tundra back to them. | Read Full Review
    2/22/2019 12:00:00 AM | Google
  • ★★★★★ Keisha Johnson
    2/22/2019 I purchased a Chevy Equinox from Russ Darrow West Bend. I had the most amazing Sales Woman named Ani Rushmore. She was so pleasant, warm, and friendly. To make sure that I would be able to make the delivery she went out of her way and came to my house to pick me up. This was also her off day but she wanted to make sure I wa | Read Full Review
    2/22/2019 12:00:00 AM | Google
  • ★★★★★ jgm63
    Found the perfect SUV for me! Travis discussed all the options with me to help me make the best vehicle choice. Wonderful experience! Thank you! | Read Full Review
    2/22/2019 12:00:00 AM | DealerRater
  • ★★★★★ steffen65
    I come back to Russ Darrow for my service because they complete the service timely and only fix what is necessary. They always explain and show us the used parts they are replacing. They are friendly and professional. | Read Full Review
    2/22/2019 12:00:00 AM | DealerRater
  • ★★★★★ Happy
    Courteous and knowledgeable. Friendly environment. Felt comfortable and taken care of. Cole Lutz is an exceptional salesman. Justin made my experience seem stress free. A terrific buying experience! | Read Full Review
    2/20/2019 12:00:00 AM | DealerRater
  • ★★★★★ Dc3
    I dont normally do this but i can honestly say i had a great buying experience here. Starting from our saleswoman ani she did a great job and was very helpfull with questions and trying to help us get the best deal possible. The used car manager was just as nice and very straight forward about our trade and its value and really did e | Read Full Review
    2/19/2019 12:00:00 AM | Cars.com
  • ★★★★★ Jackie S.
    Our sales person Chris Loebel and the sales manager were very helpful and gave us a great deal on our new vehicle. My wife and I are very pleased with the pre-purchase test ride and with the final purchase process. The Nissan dealership on West Bend will be first on my list for my next vehicle. | Read Full Review
    2/18/2019 12:00:00 AM | Cars.com
  • ★★★★★ Jerad.yapp
    My wife and I recently purchased a vehicle from Russ Darrow Nissan in West Bend and were very impressed with the service we received from all those involved. A big Thank You to Jean and Dave! | Read Full Review
    2/18/2019 12:00:00 AM | Cars.com
  • ★★★★★ Anonymous
    Our salesman listened to exactly what we wanted, helped us find more than what we were looking for, and respected our price range without pressuring us in any way. Everything was handled with a positive, professional attitude, and we were grateful for all the time spent with us. | Read Full Review
    2/18/2019 12:00:00 AM | Cars.com
  • ★★★★ Jake50
    The staff were very approachable during my visit . They went above and beyond to make sure I was being taken care . I would definitely recommend the service center to anyone . | Read Full Review
    2/18/2019 12:00:00 AM | Cars.com
  • ★★★★★ The Romanian
    I dislike sales people as whole, or so I thought. I am not going to lie, working with Jean was a pleasure. Not once did I hear "what's it going to take for you to buy this today". She was knowledgeable about the car I was looking at and when I asked an oddball question she was not afraid to go ask instead of babbling some nonsense ou | Read Full Review
    2/16/2019 12:00:00 AM | Cars.com
  • ★★★★★ Todd Shudarek
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    2/16/2019 12:00:00 AM | Google
  • ★★★★★ Lisa Edwards
    From the first call to Kalya to Heather the sale associate to Justin in finance to the General Manager- though the wait time was a little longer than expected... the team as a whole did their part to ensure that we and every other customer in the building was comfortable and we were even given a AppleBee’s gift card and a full tank o | Read Full Review
    2/16/2019 12:00:00 AM | Google
  • ★★★★★ Judie Shudarek
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    2/16/2019 12:00:00 AM | Google
  • ★★★★★ Jim Frane
    | Read Full Review
    2/16/2019 12:00:00 AM | Google
  • ★★★★★ Peter Breaker
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    2/16/2019 12:00:00 AM | Google
  • ★★★★★ terry brown
    This was a basic 40,000 mile oil change and ask the other stuff. Car prepared and adjusted as requested. They were quick and efficient. | Read Full Review
    2/15/2019 12:00:00 AM | Google
  • ★★★★★ Jessica Vandelaarschot
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    2/14/2019 12:00:00 AM | Google
  • ★★★★★ Troy Haase
    Russ Darrow was very easy to work with and provided me with a very good price on my trade-in and the new Toyota Rav 4. Always a pleasure to work with them. | Read Full Review
    2/14/2019 12:00:00 AM | Google
  • ★★★★★ Andy Fish
    I brought my car in for an oil change and a rattle under the car. I was greeted at the service area and given an estimate. The customer service was outstanding. Very friendly and listened to my concerns. The work was done quickly and I felt very comfortable waiting in the lounge. As I was waiting a sales associate asked me if I neede | Read Full Review
    2/14/2019 12:00:00 AM | Google
  • ★★★★★ Morgan Koeferl
    | Read Full Review
    2/14/2019 12:00:00 AM | Google
  • ★★★★★ mar
    Once they realized how unhappy I was with the car they did everything to correct the problem. I new when I leased the car I was unhappy with the seats. | Read Full Review
    2/14/2019 12:00:00 AM | Cars.com
  • ★★★★★ Dcg hunter 413
    Very knowledgeable when asked questions about the vehicle we were looking to purchase. We actually came in to look at a used Mazda and pulled out with a new Nissan. | Read Full Review
    2/14/2019 12:00:00 AM | Cars.com
  • ★★★★★ Bluecamryguy
    Service was great from beginning to end and had absolutely no issues. Reason why I come back for service for my vehicle. Coty was a pleasure to work with as well. | Read Full Review
    2/14/2019 12:00:00 AM | DealerRater
  • ★★★★★ Gabrielle Zeinert
    Was a great experience with Jason and Larry while purchasing a used Grand Caravan. They listened to our thoughts/concerns and were fantastic with talking through the process. | Read Full Review
    2/13/2019 12:00:00 AM | Google
  • ★★★★★ Troy Wetzel
    Danae is great at sales and doesn't forget about you when it comes to service for your vehicle | Read Full Review
    2/13/2019 12:00:00 AM | Google
  • ★★★★★ Joel Urban
    Service was great in & out fast ?? | Read Full Review
    2/11/2019 12:00:00 AM | Google
  • ★★★★★ Stephanie Winget
    I dread the car buying process and Matt B made the experience enjoyable. I wasn’t pushed into buying something I didn’t need or want. They showed me vehicles in the price range and style I was looking for. Everyone was kind and great to work with. I would recommend Russ Darrow to anyone looking for a new vehicle. I will definitely be | Read Full Review
    2/11/2019 12:00:00 AM | Google
  • ★★★★★ Cassiecesare
    Danae was my saleswoman and she was amazing the so kind! She was so helpful and I’m so happy she helped us! I loved buying a car from her. I 100% recommend going to this dealership and having Danae Hrenak as your saleswoman! Thank you Russ Darrow and Danae Hrenak!! :) | Read Full Review
    2/11/2019 12:00:00 AM | DealerRater
  • ★★★★★ Hornersteven08
    We loved working with Ani and she was amazing. We felt like she did everything in her power to work the best deal for us. | Read Full Review
    2/11/2019 12:00:00 AM | Cars.com
  • ★★★★★ No one
    Jason was excellent. The whole team made the buying experience fast and friendly. I told them what it was that I was looking for and they succeeded in helping me find it. | Read Full Review
    2/10/2019 12:00:00 AM | Cars.com
  • ★★★★★ Josh Robbins
    | Read Full Review
    2/10/2019 12:00:00 AM | Google
  • ★★★★ Brad Klebba
    They should have an option other than losing $10,000 on your vehicle if you loose your job and can't afford the payments anyone. They don't care about you, they just care about screwing you out of as much money as they can. Being a business is one thing, but having some sympathy for someone who just lost there job, can't afford there | Read Full Review
    2/10/2019 12:00:00 AM | Google
  • ★★★★★ Sarah Theisen
    Russ Darrow was great! Not sure what the woman’s name was who helped me but she was fantastic! | Read Full Review
    2/9/2019 12:00:00 AM | Google
  • ★★★★★ cory pelisek
    Great service. Been going there for 10 years now and 3 vehicles, soon to be 4th and 5th. | Read Full Review
    2/9/2019 12:00:00 AM | Google
  • ★★★★★ Patrick Davidson
    The salesman "Dan" is great. The dealership was not interested in my trade, offering what they called auction value. I find it difficult to pay a"service fee" when no service has been provided. It was waived. If that concession affected Dan's commission the dealership is making a mistake. He was the reason I purchased the vehicle whi | Read Full Review
    2/9/2019 12:00:00 AM | Cars.com
  • ★★★★★ Jmugenga
    My experience was straight to the deal. The staff were professional and helpful, not much of negotiations, which is what I like. I recommend this dealer. | Read Full Review
    2/7/2019 12:00:00 AM | Cars.com
  • ★★★★★ Vicky
    I would just like to say the service given is top notch, from greeting customers the moment you walk-in to when you leave. Special thanks to the service department for a quick diagnosis of the car issues and a fast repair to the vehicle. The timing on the repair ended up being less time then expected. I recommend seeing Patrick in sa | Read Full Review
    2/7/2019 12:00:00 AM | Cars.com
  • ★★★★★ bathoune1
    | Read Full Review
    2/7/2019 12:00:00 AM | Google
  • ★★★★★ Brian & Traci Strachota
    | Read Full Review
    2/7/2019 12:00:00 AM | Google
  • ★★★★ Adam M
    Found a car online that was priced much higher than true market value. I cross referenced with KBB and Edmunds and confirmed they were priced high. I made a cash blue book offer and I was told they weren't interested. That part doesn't bother me but what bothers me is that I got a message later in the day from one of the sales people | Read Full Review
    2/6/2019 12:00:00 AM | Google
  • ★★★★★ Rosemary Marciniak
    Very costly ($141.00) to be told that it would cost 1K to get our "04 Camry fixed. We are going to look at Hondas! | Read Full Review
    2/5/2019 12:00:00 AM | Google
  • ★★★★ yvette jacklin
    I took my truck in for some warranty work and to have the oil change down because it was due with the dummy light coming on every time you start the truck. The warranty work was done but the oil change was not done my truck was there for 3 days. We are still waiting for a call as to why the oil change was not done 24 hours later. | Read Full Review
    2/5/2019 12:00:00 AM | Google
  • ★★★★★ Lynn Sheldon
    Quick friendly service, diid what i asked for and no additional pressure like , you need this or that for more $$. I felt stress free and they honored my coupon appropriately. Thank you | Read Full Review
    2/3/2019 12:00:00 AM | Google
  • ★★★★★ Diniko Greene
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    2/3/2019 12:00:00 AM | Google
  • ★★★★ Christopher Bakke
    The vehicle is awesome. The service was the worst buying experience I have ever had, and I buy a lot of cars. I gave the business to them because I had a great experience with Russ Darrow Toyota recently so I drove past 2 other jeep dealers to go out of my way to deal with the Russ Darrow Group for this car. I would not recommend R | Read Full Review
    2/3/2019 12:00:00 AM | Google
  • ★★★★★ Judy Duschene
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    1/31/2019 12:00:00 AM | Google
  • ★★★★★ Bill Wholean
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    1/31/2019 12:00:00 AM | Google
  • ★★★★★ jeremiah hunkins
    They were very fast and helpful with everything. Great experience. Justin was great. | Read Full Review
    1/31/2019 12:00:00 AM | Google
  • ★★★★★ 2103Frontier
    This was my first visit to Nissan of West Bend. I had made an appointment earlier the same day. The service advisor was knowledgeable and courteous to his co-workers who had their various roles. I was directed to a clean waiting area where I went to read a book. Someone came out and showed me how to operate the fancy coffee machi | Read Full Review
    1/31/2019 12:00:00 AM | Cars.com
  • ★★★★★ C Schneider
    Everytime I call to schedule an appointment for service work to be done on my car, they are so friendly and accomodating! I always feel welcome! | Read Full Review
    1/31/2019 12:00:00 AM | Cars.com
  • ★★★★★ SarahHollywood6
    We worked with Patrick Moschea and Cole Lutz. I can’t express how wonderful our overall experience from beginning to end. They listened to all of our wants and needs and especially our seating requirements. We were BOTH able to get into vehicles that fit and suited our requirements. All questions we asked were answered in a timely | Read Full Review
    1/31/2019 12:00:00 AM | DealerRater
  • ★★★★★ Laura C.
    Bought a 2019 RAV4 Limited. The whole experience was easy and stress free. Travis was awesome to work with! Never felt pressured to buy right away when I went in for test drive or get something I did not want. I love that. Once I did know what I wanted, Travis and Patrick worked diligently to locate the vehicle quickly so I didn’t ha | Read Full Review
    1/31/2019 12:00:00 AM | DealerRater
  • ★★★★★ Steve Redd
    | Read Full Review
    1/29/2019 12:00:00 AM | Google
  • ★★★★★ Dustin Mckay
    They were exceedingly helpful and made sure that all of my needs were met. I've bought 4 new vehicles from here and ill be back for my 5th | Read Full Review
    1/29/2019 12:00:00 AM | Google
  • ★★★★★ kim kbolander
    I had two recalls to be done on by Jeep Cherokee. I took it in on a Saturday morning at 7 am and it was done by 10:30. The service department is very helpful. Great customer service!!! | Read Full Review
    1/28/2019 12:00:00 AM | Google
  • ★★★★★ kram maki
    Had a jeep serviced for warrenty work and another issue. Service dept was prompt and communicated well. Friendly service and fair prices. | Read Full Review
    1/27/2019 12:00:00 AM | Google
  • ★★★★★ Mario Berlanga
    Amazing dealership service! Ani was very kind and helpful and made sure my purchase experience was great! Would definitely recommend coming here for your next car! | Read Full Review
    1/26/2019 12:00:00 AM | Google
  • ★★★★★ Desi Jaskolski
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    1/26/2019 12:00:00 AM | Google
  • ★★★★★ Chaise Leszczynski
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    1/25/2019 12:00:00 AM | Google
  • ★★★★★ Brian Lubnow
    Friendly and fast service | Read Full Review
    1/24/2019 12:00:00 AM | Google
  • ★★★★★ Carlos Sanabria
    Quick fast and courteous service, as always. | Read Full Review
    1/24/2019 12:00:00 AM | Google
  • ★★★★★ Jane Best Regnier
    First car buying experience that I enjoyed. Dan D. went above and beyond expectations. Kind, courteous and respectful. Made things happen! Sending my daughter to Dan soon for her new car...& she lives in Minneapolis. | Read Full Review
    1/22/2019 12:00:00 AM | Google
  • ★★★★★ Desirea Graham
    Jake was very helpful, I knew exactly what I wanted he helped me find it and he was able to answer all my questions. | Read Full Review
    1/22/2019 12:00:00 AM | Google
  • ★★★★★ Lacey Wendorff
    We worked with Jake V. to purchase my new 2019 Camry. He was very friendly and extremely knowledgeable about the different trim packages and options. We knew we wanted to purchase a Camry but weren't familiar with the different options, so it was nice to be able to ask a lot of questions and test drive a few different cars with him | Read Full Review
    1/22/2019 12:00:00 AM | Google
  • ★★★★★ Adam Sarauer
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    1/21/2019 12:00:00 AM | Google
  • ★★★★★ Doug Stern
    | Read Full Review
    1/21/2019 12:00:00 AM | Google
  • ★★★★ James Kellerman
    Very dishonest throughout this dealership. Had to get the Attorney General involved. | Read Full Review
    1/21/2019 12:00:00 AM | Google
  • ★★★★★ Carol Hottenstein
    This was one of our best sales experiences we ever had buying a new vehicle. This is the 3rd one we purchased from Russ Darrow and working with Rick H was the best ever. Thank you Rick for a making it an enjoyable experience. | Read Full Review
    1/19/2019 12:00:00 AM | Google
  • ★★★★★ Fomocoguy
    Always great service. Clean. Nice customer area. Great refreshments. Friendly people. Love the complimentary car wash!! Awesome. I take all my cars there and always will! | Read Full Review
    1/18/2019 12:00:00 AM | DealerRater
  • ★★★★★ Josh Geschke
    | Read Full Review
    1/17/2019 12:00:00 AM | Google
  • ★★★★ Elise Bock
    | Read Full Review
    1/17/2019 12:00:00 AM | Google
  • ★★★★★ L Schildgen
    2 visits in a row they failed to tighten my lug nuts. | Read Full Review
    1/17/2019 12:00:00 AM | Google
  • ★★★★★ Ashley Peters
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    1/16/2019 12:00:00 AM | Google
  • ★★★★★ Alexander Bolek
    Rob was able to get me in at the drop of a hat, happy with the service!! | Read Full Review
    1/14/2019 12:00:00 AM | Google
  • ★★★★★ Luke Fichtner
    Best service in the area! | Read Full Review
    1/13/2019 12:00:00 AM | Google
  • ★★★★★ Janet M Jackson
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    1/12/2019 12:00:00 AM | Google
  • ★★★★ Casey Haas
    | Read Full Review
    1/12/2019 12:00:00 AM | Google
  • ★★★★★ Todd Weill
    | Read Full Review
    1/11/2019 12:00:00 AM | Google
  • ★★★★★ Logan Weyer
    Great staff and prices. Easy process without the hassle. | Read Full Review
    1/10/2019 12:00:00 AM | Google
  • ★★★★★ Karen Sonier
    | Read Full Review
    1/10/2019 12:00:00 AM | Google
  • ★★★★★ Allen Fritschel
    Service Manager Dan did a real thorough job in explaining my Toyota Care and maintenance plan coverage's. In addition he was timely, polite and low key. | Read Full Review
    1/9/2019 12:00:00 AM | Google
  • ★★★★★ Chrissy Kleinert
    | Read Full Review
    1/9/2019 12:00:00 AM | Google
  • ★★★★★ Jarrod16
    Travis helped me and even stayed late for my purchase to go through and never tried to push me into something I wasn't ready to do over all least stressful purchase I've made. highly recommended. | Read Full Review
    1/8/2019 12:00:00 AM | DealerRater
  • ★★★★★ sueranparker
    We recently purchased a 2018 Toyota Tundra from Russ Darrow. They did not have the exact truck on the lot that we wanted, and worked quickly - within an hour - to secure the vehicle we wanted and have it delivered within a day. We also had some scheduling challenges to overcome and they made accommodations to help us out. It was | Read Full Review
    1/8/2019 12:00:00 AM | DealerRater
  • ★★★★★ Justin Jones
    Awesome! I went there for a specific vehicle that was in their inventory (2019 Toyota Taco TRD OffRoad/Cement/Long Bed/etc) and was a little nervous when I didn't see it in the lot. I discovered it was inside on their showroom floor. Now, I've had a hard time convincing dealers to roll a vehicle out of their showroom for a test drive | Read Full Review
    1/7/2019 12:00:00 AM | Google
  • ★★★★★ Jane Jansen
    Great experience servicing our 2008 Camry . I was shuttled home by a very nice gentleman and picked up when my car was ready. Took the exact time as stated and even washed my car! JaneJansen | Read Full Review
    1/7/2019 12:00:00 AM | Google
  • ★★★★ Brandon Owen
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    1/7/2019 12:00:00 AM | Google
  • ★★★★★ German Angeles
    Dan Domask was very nice and low key, not pushy at all! The other staff were also very nice. The only downside to our experience was the waiting, a lot of which was caused by our own unpreparedness. 10/10 would buy from this location again! | Read Full Review
    1/5/2019 12:00:00 AM | Google
  • ★★★★★ Kathlyn Hunholz
    It was a good appointment | Read Full Review
    1/5/2019 12:00:00 AM | Google
  • ★★★★★ Randy Parker
    I wanted to add that this is the second consecutive vehicle we have purchased from Russ Darrow and, in fact, Jacob from Russ Darrow. Great sales approach and the repeat service was done without hesitation. | Read Full Review
    1/5/2019 12:00:00 AM | Google
  • ★★★★★ Chzhead
    The best car buying experience I have had, and I have bought a lot of new cars! Morgan was great and our salesmen Travis was fantastic. | Read Full Review
    1/5/2019 12:00:00 AM | DealerRater
  • ★★★★★ Robert Karpowicz
    I am very pleased with Russ Darrow Toyota they had the best customer service I would highly recommend to buy a car from them they treat you like a king or queen | Read Full Review
    1/4/2019 12:00:00 AM | Google
  • ★★★★★ Randy Parker
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    1/4/2019 12:00:00 AM | Google
  • ★★★★★ Hannah Kane
    When your old car unexpectedly dies on the side of the road on New Years Day, you're in for a wild, potentially pricey and potentially traumatizing ride. Travis and Justin at Russ Darrow helped me out immensely. I wasn't planning on making a purchase and hadn't budgeted for it, but they worked with my financial situation and got me b | Read Full Review
    1/4/2019 12:00:00 AM | Google
  • ★★★★ David Leonard
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    1/4/2019 12:00:00 AM | Google
  • ★★★★ Rose Young
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    1/4/2019 12:00:00 AM | Google
  • ★★★★ Antonia Dernetz
    Terrible service offered me amount way less than Kelly book no dents or on my no one at dealership had us waiting forever for service | Read Full Review
    1/4/2019 12:00:00 AM | Google
  • ★★★★★ Rk1968
    I would highly recommend coming to Toyota Russ Darrow to buy a new or used car the sales people are awesome and service department is awesome the sales team give you the best opportunities and we'll help you out to buy a vehicle | Read Full Review
    1/3/2019 12:00:00 AM | DealerRater
  • ★★★★★ Vickie McNall
    I had an oil change done and it was reasonably priced. The service technician was Jonathan, and he was fast and efficient. He took good care of my truck. | Read Full Review
    1/2/2019 12:00:00 AM | Google
  • ★★★★★ Rick Cooley
    Rick was easy to work with. And it was a seamless deal. | Read Full Review
    1/1/2019 12:00:00 AM | Google
  • ★★★★★ REBECCA CULLEN
    | Read Full Review
    12/31/2018 12:00:00 AM | Google
  • ★★★★★ Mary Murray
    The person that helped me was very informative and helpful. | Read Full Review
    12/28/2018 12:00:00 AM | Google
  • ★★★★★ Carla Schmitt
    Very fast, friendly, and thorough service! | Read Full Review
    12/28/2018 12:00:00 AM | Google
  • ★★★★★ Brian & Jodi Breit
    Dan Domask is the best sales professional that I know. He is honest and genuine. Dan cares more about us as people versus us as a buyer. We will always buy from Dan, no one else even comes close to his level of pro sales. | Read Full Review
    12/28/2018 12:00:00 AM | DealerRater
  • ★★★★★ WBguy
    Contact service rep was very professional and well-informed by computer info from previous service. I requested specific maintenance based on manufacturers recommendations (not Toyota) and they were completed. The service tech also tested the battery and found it to be suspect (six years old), recommending replacement. The only sugge | Read Full Review
    12/28/2018 12:00:00 AM | DealerRater
  • ★★★★★ Mike Thompson
    Jacob did a fantastic job helping my wife and I pick out our next vehicle. We are from Ohio but was visiting family and our old car broke down. Jacob was very patient with us while we decided what we wanted and what we could afford since this was an unexpected purchase. I will definitely consider making the trip to see Jacob again | Read Full Review
    12/27/2018 12:00:00 AM | Google
  • ★★★★★ Elfie Schneider
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    12/27/2018 12:00:00 AM | Google
  • ★★★★★ Rick Lahmsen
    First off, I find car dealerships are generally pricier and stuffier then the average mechanic, and I do pay a bit more at Russ Darrow, but I'm very confident with their service techs. During a recent oil change, the techs found a leak in my oil cooler pump hose. It had to be repaired. Fortunately, the staff also found it was cover | Read Full Review
    12/27/2018 12:00:00 AM | Google
  • ★★★★★ Ashley Andreasen
    Jacob Verhaalen was the most professional and knowledgeable person I've ever met in the car business! He knew exactly what I wanted and helped me get it! He needs a raise! Thank you Jacob!! | Read Full Review
    12/27/2018 12:00:00 AM | Google
  • ★★★★★ Mac Sanford
    I'm used to the ogling and public staring. I mean, have you seen me? I'm a 6 star stud on a 5 star scale. One thing I'm NOT used to though, is the level of service that I experienced from Jacob Verhaalen at Darrow Toyota. He was an impeccable ambassador of the values and quality of the Toyota brand, straight from the Emperor, himself | Read Full Review
    12/24/2018 12:00:00 AM | Google
  • ★★★★★ Ariel Lee
    | Read Full Review
    12/24/2018 12:00:00 AM | Google
  • ★★★★★ drummer5540
    Jacob made the purchase of my 2019 Tacoma TRD Sport the best car-buying experience i've ever had. I recommend Jacob to anyone looking to purchase their next vehicle! | Read Full Review
    12/24/2018 12:00:00 AM | Google
  • ★★★★★ STEVE MIGNONE
    What a great experience from Jacob and the team. A true pleasure driven by his integrity and can do attitude. Thank you for making this quick, simple and easy | Read Full Review
    12/24/2018 12:00:00 AM | Google
  • ★★★★★ Katelyn Verhaalen
    Wonderful staff and welcoming environment. | Read Full Review
    12/24/2018 12:00:00 AM | Google
  • ★★★★★ Brandi Williams
    Jacob was so helpful In helping us with our vehicle search! Thank you for all of your help and we love our new Toyota! | Read Full Review
    12/24/2018 12:00:00 AM | Google
  • ★★★★★ Lucas Magarik
    Jacob was great to deal with....fair, honest and upfront. Highly recommend when you need your next car. I know I’ll only buy from him for now on!!!! | Read Full Review
    12/24/2018 12:00:00 AM | Google
  • ★★★★ Pauline Jones
    Sales person was incredibly rude over the phone. He said there was no negotiating on a used car with 90k miles and wouldn't give me any details. Ok. Bye. | Read Full Review
    12/24/2018 12:00:00 AM | Google
  • ★★★★★ Jodi Hahn
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    12/22/2018 12:00:00 AM | Google
  • ★★★★★ Steve Park
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    12/21/2018 12:00:00 AM | Google
  • ★★★★★ Kevin O'Meara
    | Read Full Review
    12/21/2018 12:00:00 AM | Google
  • ★★★★ Jeffrey Fuller
    Stereotypical car dealer service experience. I scheduled an appointment to have my tires rotated and have them take a look at my front drivers-side wheel that recently started making more noise than normal. After telling this to my service advisor, I was informed that their tech couldn’t drive my car to hear the noise unless I paid a | Read Full Review
    12/20/2018 12:00:00 AM | Google
  • ★★★★★ Ralph Cummings
    They did exactly what I asked and had my Jeep ready before I requested it. They all were really nice. | Read Full Review
    12/19/2018 12:00:00 AM | Google
  • ★★★★★ Gregory Palmer
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    12/19/2018 12:00:00 AM | Google
  • ★★★★★ Brooke Lea
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    12/19/2018 12:00:00 AM | Google
  • ★★★★★ rossmax66
    The sales team at Russ Darrow were attentive to my needs and concerns in finding the best auto for my family. Sincere, friendly and truly interested in what I had to say in regards to my purchase. I highly recommend Russ Darrow Toyota in West Bend. | Read Full Review
    12/19/2018 12:00:00 AM | DealerRater
  • ★★★★★ Boden,nancy47
    Danes was a great sales person. She explained everything about the highlander to us. We took it for a test drive. And we bougt our car. Everyone was so friendly and helpful to get us into our car that day. We are very happy with our new highlander. We have been coming back to Russ Darrow for over 25 years. We even brough our daught | Read Full Review
    12/18/2018 12:00:00 AM | DealerRater
  • ★★★★ Shogun Ford
    The people at Darrow were very accommodating and enjoyable to work with. They worked with me to make my purchase a very pleasurable experience. I would recommend this dealership to anyone. | Read Full Review
    12/18/2018 12:00:00 AM | DealerRater
  • ★★★★ Jessica Zusy
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    12/18/2018 12:00:00 AM | Google
  • ★★★★★ Babette Mehling
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    12/17/2018 12:00:00 AM | Google
  • ★★★★★ Kris Johnson
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    12/17/2018 12:00:00 AM | Google
  • ★★★★★ Pat Bobb
    Daniel was great to work with. | Read Full Review
    12/16/2018 12:00:00 AM | Google
  • ★★★★★ Mike Erdmann
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    12/16/2018 12:00:00 AM | Google
  • ★★★★★ kurt rathke
    | Read Full Review
    12/15/2018 12:00:00 AM | Google
  • ★★★★★ BDub
    The team got my car checked in, serviced, and had me on my way. I appreciate how the explain, in detail, everything they do! Great Job Everyone at Russ Darrow Toyota! | Read Full Review
    12/15/2018 12:00:00 AM | DealerRater
  • ★★★★★ Andrew Pieniazek
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    12/13/2018 12:00:00 AM | Google
  • ★★★★★ Mark Rose
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    12/13/2018 12:00:00 AM | Google
  • ★★★★ Caroline Kison
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    12/13/2018 12:00:00 AM | Google
  • ★★★★★ Suzanne Wilderman
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    12/12/2018 12:00:00 AM | Google
  • ★★★★★ Jamie Janus
    This dealership is fabulous! If your looking for a new/used vehicle, Russ Darrow Toyota is the place for you! All the employees are friendly and help you with whatever you need. Cole was my salesman and he did an amazing job helping me with all my questions and concerns. Thanks guys/gals keep up the great work! | Read Full Review
    12/12/2018 12:00:00 AM | Google
  • ★★★★★ Todd Hanson
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    12/12/2018 12:00:00 AM | Google
  • ★★★★★ Jordan Hahn
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    12/12/2018 12:00:00 AM | Google
  • ★★★★★ John26
    Great overall experience. Ralph was great to work with as was the rest of the team. I highly recommend Russ Darrow Toyota and will be back for my next car | Read Full Review
    12/12/2018 12:00:00 AM | DealerRater
  • ★★★★★ JJJ
    Our used truck buying experience with Daniel Martinez was outstanding. He was very patient, friendly, and gave us a good price for my used trade in. Its been over a month now and I am pleased with our deal. | Read Full Review
    12/11/2018 12:00:00 AM | DealerRater
  • ★★★★★ Sandy Gerlach
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    12/11/2018 12:00:00 AM | Google
  • ★★★★★ David Twohig
    Fast and quality servicing of our two vehicles. | Read Full Review
    12/11/2018 12:00:00 AM | Google
  • ★★★★★ Kensington Naze
    I originally thought I had no problems in the process of buying my new used car. Michael W was great at providing all the information we needed and even mentioning other options so we could make the best decision for us. I was pleased with my purchase and with our overall experience at Russ Darrow. Matthew S made the paperwork part o | Read Full Review
    12/11/2018 12:00:00 AM | Google
  • ★★★★★ Lora Cronin
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    12/10/2018 12:00:00 AM | Google
  • ★★★★★ Bailey Mahnke
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    12/8/2018 12:00:00 AM | Google
  • ★★★★★ Dwayne Petty
    Friendly and straight forward. Not pushy. Hard to find these days. | Read Full Review
    12/8/2018 12:00:00 AM | Google
  • ★★★★★ SUZZETTE CORRAO
    Thanks for getting me in the same day I needed service! | Read Full Review
    12/8/2018 12:00:00 AM | Google
  • ★★★★★ Gail Straubhaar
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    12/8/2018 12:00:00 AM | Google
  • ★★★★★ Joshua0 Trewhella
    I would like to say Thank you to Larry the manager. He went above and beyond working hard to make sure we got our van and addressed all our concerns. I would allso loke to Thank Jim our salesman for showing my wife all the features. Extremely happy and would recommend buying from Russ Darrow West Bend | Read Full Review
    12/8/2018 12:00:00 AM | Google
  • ★★★★★ Ryan Harris
    This is the second car purchase in a row from Russ Darrow. Both my wife and I absolutely would recommend there dealerships to anyone. They have always been kind and courteous, and never pushy. Always willing to help and make sure the process is comfortable. Worked with Rick, Michael and Scott, all super nice guys and made the whole e | Read Full Review
    12/7/2018 12:00:00 AM | Google
  • ★★★★★ greatgrampa
    Travis listened to me and assisted me in purchasing to car I wanted. He did not "SELL" me anything. I may not buy another car but I will recommend him to friends and relatives. | Read Full Review
    12/7/2018 12:00:00 AM | DealerRater
  • ★★★★★ Elizabeth
    I have leased from here several times and would recommend it. The building is very clean and the staff is very friendly and helpful. I love my new car! | Read Full Review
    12/5/2018 12:00:00 AM | DealerRater
  • ★★★★★ Diane Goschey
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    12/5/2018 12:00:00 AM | Google
  • ★★★★★ Gordon Prellwitz
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    12/5/2018 12:00:00 AM | Google
  • ★★★★★ Dawn Weaver
    Great experience for someone who hates buying a car. | Read Full Review
    12/5/2018 12:00:00 AM | Google
  • ★★★★★ Carmelita Johnson
    It's always an excellent experience when I come to Westbend to Russ Darrow Toyota, even though there are places I can go closer to my house they cannot compare to the Professional people here and they make me feel comfortable putting my truck in there hands, and I never had any issues after their work was done. I love that they | Read Full Review
    12/4/2018 12:00:00 AM | Google
  • ★★★★★ Stephanie Yahr
    Squeezed me in early and got my car done very fast. | Read Full Review
    12/4/2018 12:00:00 AM | Google
  • ★★★★★ Ryan Gabel
    Great people, wonderful service. | Read Full Review
    12/4/2018 12:00:00 AM | Google
  • ★★★★★ haley volz
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    12/3/2018 12:00:00 AM | Google
  • ★★★★★ Brent Slavic Slavic
    Quick friendly good jood | Read Full Review
    12/3/2018 12:00:00 AM | Google
  • ★★★★ Poorsha
    Everyone at Russ Darrow Chrysler was very friendly and easy to work with. Recieved reasonable value for trade in. The whole process was fast and easy. Thank you | Read Full Review
    12/3/2018 12:00:00 AM | Cars.com
  • ★★★★★ Stephanie Gates
    I started my day off frustrated trying to buy my first car. When I stopped at Russ Darrow, my whole day turned around. Daniel Martinez bent over backwards for me to get me into my beautiful new Jeep and I couldn’t appreciate that more! If you’re buying a new car please look for Daniel! | Read Full Review
    12/2/2018 12:00:00 AM | Google
  • ★★★★★ Stephanie Gates
    Larry Sabel was very helpful after a long frustrating day of car shopping and he was very accommodating with anything I needed and showed a lot of compassion towards a very tired bunch of people. This place was a great dealership to get a great car from and Id recommend them any day of the week! Thanks guys!! | Read Full Review
    12/2/2018 12:00:00 AM | Google
  • ★★★★ Raul Hernandez
    My daughter went to complete her oil change and they made her wait 45 minutes and they didn't even complete her oil change and all they did was a tire rotation (which they didn't even ask her if she needed and they charged her for it). They insisted that she didnt need an oil change because it only needs an oil change at every 10,000 | Read Full Review
    12/2/2018 12:00:00 AM | Google
  • ★★★★★ Karen
    Great experience. Matt was very helpful in explaining the different features on the various Highlander models. Helped me quickly figure out which one I wanted. Second highlander from Russ Darrow. Great customer service keeps me coming back. | Read Full Review
    12/1/2018 12:00:00 AM | DealerRater
  • ★★★★★ J.Jordan
    Travis was able to help me find a new van that met my specifications. The entire experience was smooth and easy. I appreciated the time he took and the follow up after we purchased to make sure we didn't have any questions and to see if all was good. I would recommend others to buy from Russ Darrow and to seek out Travis for assista | Read Full Review
    12/1/2018 12:00:00 AM | DealerRater
  • ★★★★★ Elizabeth Atkinson
    Fast, pleasant, respectful with no wash, perfect. | Read Full Review
    11/30/2018 12:00:00 AM | Google
  • ★★★★★ G K
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    11/30/2018 12:00:00 AM | Google
  • ★★★★★ Tricia Theno
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    11/29/2018 12:00:00 AM | Google
  • ★★★★★ Mike K
    | Read Full Review
    11/29/2018 12:00:00 AM | Google
  • ★★★★★ Barton girl
    Friendly service department that provided detailed information and pricing on the services my car needed. So wonderful to pick up a safe to drive and washed car. | Read Full Review
    11/29/2018 12:00:00 AM | DealerRater
  • ★★★★ Jay Tucker
    During oil change you found power steering fluid leak. You quoted $2500 to fix. Later same day I had it repaired for $59. Rip off! | Read Full Review
    11/29/2018 12:00:00 AM | Google
  • ★★★★★ Miranda Vielbaum
    Everytime I come here they provide excellent service they are super friendly and patient. They always do top notch work :) I have come here not only for having parts replaced to keep my RAV4 in ship shape condition but I also for oil changes and they keep me up to date as to how my brakes, tires, air filters, etc... Are doing and giv | Read Full Review
    11/28/2018 12:00:00 AM | Google
  • ★★★★★ Thomas Richardson
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    11/28/2018 12:00:00 AM | Google
  • ★★★★★ Teresa Budde
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    11/27/2018 12:00:00 AM | Google
  • ★★★★★ Starlynna Hautamaki
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    11/26/2018 12:00:00 AM | Google
  • ★★★★★ Jake Segrin
    Unfortunately was not able to buy my new Dodge vehicle from Russ Darrow, my local Dodge dealer, as they did not have the available vehicle I wanted when I wanted it... They still accepted my business for post purchase service and wow was I impressed. Fast, in and out service with little wait for an oil change and tire rotation. Previ | Read Full Review
    11/26/2018 12:00:00 AM | Google
  • ★★★★★ Alissa Neustedter
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    11/26/2018 12:00:00 AM | Google
  • ★★★★★ John White
    The service writer is excellent and the service is fast. | Read Full Review
    11/26/2018 12:00:00 AM | Google
  • ★★★★★ Gary Mohn
    Russ Darrow service schedule online was simple and fast. I was greeted at the door. Review of work and cost estimate was provided. I was offered coffee. Completed items reviewed. Car washed and I was on my way in 35 minutes. What more can you ask for. Easy. Efficient. Friendly. And a fair price. Great job. Thanks! | Read Full Review
    11/26/2018 12:00:00 AM | Google
  • ★★★★★ Chad Hahn
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    11/25/2018 12:00:00 AM | Google
  • ★★★★★ Erin Meyer-O'Day
    They were able to get us in on a Saturday for an emergency repair. They were very helpful! | Read Full Review
    11/25/2018 12:00:00 AM | Google
  • ★★★★★ Danielle Bonis
    The process of trading in my car for my Toyota went so smooth and easy. Mike was very thorough in showing me everything to operate the car in the test drive and answering my questions about how it compares to other sedans. They did an awesome job cleaning the car and getting everything ready for me to take it home. Russ Darrow goes a | Read Full Review
    11/25/2018 12:00:00 AM | Google
  • ★★★★★ Joey Lamberty
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    11/24/2018 12:00:00 AM | Google
  • ★★★★★ Jerry Connors
    Had an excellent experience purchasing my 2019 Highlander limited platinum. My wife and I are very pleased with the helpful and very professional sales personnel. Dean Jett was our sales personnel. He went ABOVE and BEYOND for us. Very professional, great sense of humor, most down to earth guy you could ever want to do business wi | Read Full Review
    11/24/2018 12:00:00 AM | Google
  • ★★★★★ Jean Nelson
    I CAN'T SAY ENOUGH GOOD THINGS ,ABOUT MY SALES PERSON DANIEL MARTINEZ!!! HE WAS NOT PUSHY, VERY PATIENT & VERY HELPFUL & POLITE!! GREAT GUY!!! HE'S A KEEPER!!! THANKS AGAIN DANIEL!!???? SINCERELY, JEANIE NELSON PS. I LOVE THE SUV. | Read Full Review
    11/24/2018 12:00:00 AM | Google
  • ★★★★★ Quintin Hammonds
    I happy to say my experience with Russ Darrow is good. They are stepping up to install parts bought from auto zone. Thank you Rob for working with me on my service. | Read Full Review
    11/24/2018 12:00:00 AM | Google
  • ★★★★ Dennis Wichlacz
    Made a appointment for 5000. Mile mantanac and oil change thay did the 5000 mile mantanac but not the oil change so that had to put car back up to do the oil change but that got it done very quickly | Read Full Review
    11/24/2018 12:00:00 AM | Google
  • ★★★★★ Joe
    Superb service and great deal. Cole went above and beyond and sealed the deal. Justin made the financial process clear and concise. Thank you Cole and everyone at Russ Darrow. | Read Full Review
    11/23/2018 12:00:00 AM | DealerRater
  • ★★★★★ Jerry Connors
    Had an excellent experience purchasing my 2019 Highlander. My wife and I are very pleased with the helpful and very professional sales personnel. | Read Full Review
    11/22/2018 12:00:00 AM | Google
  • ★★★★★ Justin Hayden
    Staff and salesmen were professional and knowledgeable. Got home to open tail gate and I wasn’t given the right key, an hour and a half later of driving I got the tailgate key. Within the first week noticed tire pressures were really uneven and the driver side wiper blade stopped working cause it loosened up. Easy fixes. Second key f | Read Full Review
    11/22/2018 12:00:00 AM | Google
  • ★★★★★ Paul Barnes
    Always appreciate what they do for me. Very personable. Very professional. | Read Full Review
    11/21/2018 12:00:00 AM | Google
  • ★★★★★ Jason
    | Read Full Review
    11/21/2018 12:00:00 AM | Google
  • ★★★★★ william brown
    Friendly, reliable service, no matter what the needs are. | Read Full Review
    11/21/2018 12:00:00 AM | Google
  • ★★★★★ Kris playlist
    | Read Full Review
    11/20/2018 12:00:00 AM | Google
  • ★★★★★ voigta3
    | Read Full Review
    11/20/2018 12:00:00 AM | Google
  • ★★★★★ Jessie and Terry Jordan
    Had a wonderful experience at Russ Darrow. Travis was great to work with in Sales and Matt was also a great guy for the financial portion. Thank you both for making it a fun and an enjoyable experience! | Read Full Review
    11/19/2018 12:00:00 AM | Google
  • ★★★★★ Willie Klahn
    | Read Full Review
    11/17/2018 12:00:00 AM | Google
  • ★★★★★ Chase Brandon
    Danae at RD in West bend.... Was amazing... Can't say enough good things about my experience with her and the rest of the staff there.... A beautiful selection of vehicles as well on site... | Read Full Review
    11/17/2018 12:00:00 AM | Google
  • ★★★★★ Henry Bohenstengel
    Jim Dunker was my sales person. He was very attentive to my wants and needs and made the transaction possible. A great asset to your organization. I was well satisfied with the purchase of my vehicle all the way through. A job well done.6 | Read Full Review
    11/17/2018 12:00:00 AM | Google
  • ★★★★★ daunmc
    After hitting a deer and totaling my car, Ralph was very helpful and made my new purchase quick and easy. After spending all day at multiple dealerships, with no luck, we found the car I was looking for at Russ Darrow Toyota. We called to ensure the vehicles were actually there. We had two options and Ralph had both of them pulled up | Read Full Review
    11/17/2018 12:00:00 AM | DealerRater
  • ★★★★★ Eeking
    Dropped off my vehicle for service due to a recall. Jessica Clemens was accommodating, knowledgeable, efficient and personable. She had a loner lined up for me when I arrived and got me in and out of there without any waiting around. While my vehicle was being worked on she kept me updated on the progress-excellent communication. | Read Full Review
    11/15/2018 12:00:00 AM | DealerRater
  • ★★★★★ Fungma
    Courtesy, being kept informed of progress of work being done. Not pushed into accepting what needed to be done but given helpful suggestions on what they recommend for now and possibly at future turn | Read Full Review
    11/15/2018 12:00:00 AM | DealerRater
  • ★★★★★ Julius Davis
    | Read Full Review
    11/15/2018 12:00:00 AM | Google
  • ★★★★★ Waffle
    Great place. Staff is friendly and is willing to help any way they can. Our sales repsentiatve, Daniel Martinez was super helpful and kept the communication going.He found an alternative car for sale for us. He made sure we liked it and we could afford it before buying. You get cool perks such as unlimited free car washes! Will defia | Read Full Review
    11/15/2018 12:00:00 AM | Google
  • ★★★★★ Jerry Hendrickson
    Awesome place and great service. Very friendly staff and extremely helpful and caring about the customer. Would absolutely come again. Daniel Martinez was a great sales rep and extremely helpful. | Read Full Review
    11/15/2018 12:00:00 AM | Google
  • ★★★★★ Melissa Carr
    Scott and Jim were very helpful. They were not overbearing. They made sure that I was happy before I left. They were very friendly and I am happy I made my purchase there. I absolutely LOVE my new car. | Read Full Review
    11/15/2018 12:00:00 AM | Google
  • ★★★★★ Andy Ware
    | Read Full Review
    11/14/2018 12:00:00 AM | Google
  • ★★★★★ Ruhster
    Great people, great products and service! This is the second vehicle I've purchased and each experience was no-pressure and quite pleasant. I highly recommend Russ Darrow Toyota. | Read Full Review
    11/14/2018 12:00:00 AM | DealerRater
  • ★★★★★ Markj1955
    Very relaxing, good sales staff. They made buying a car quite easy, Danae took time to show me where the service area was.I would say it was the best experience I ever had in buying a car. Thanks everyone who helped me get the perfect car. | Read Full Review
    11/13/2018 12:00:00 AM | DealerRater
  • ★★★★★ A Google User
    Good customer service, very friendly and, caring Thank you! for that . | Read Full Review
    11/13/2018 12:00:00 AM | Google
  • ★★★★★ Switching_2
    Overall great selection, great service, Great sales rep (Travis). I would recommend this place to friends and family. We will keep coming back in the future! | Read Full Review
    11/12/2018 12:00:00 AM | DealerRater
  • ★★★★ A Google User
    The experience was very good and service was fast. | Read Full Review
    11/12/2018 12:00:00 AM | Google
  • ★★★★★ A Google User
    Great salesman | Read Full Review
    11/10/2018 12:00:00 AM | Google
  • ★★★★★ A Google User
    Had a great experience with Russ Darrow in West Bend today. I would like to thank Daniel for selling me a RAV4. He listened to me and got me a great price. | Read Full Review
    11/10/2018 12:00:00 AM | Google
  • ★★★★★ Texconsin
    The Russ Darrow Toyota West Bend team did a great job again! We purchased our second vehicle from them today and they went above and beyond anything we had expected. We aren’t afraid to ask them tough questions about things we want and they are honest, upfront and try in every way possible to make things work. Travis was are sales a | Read Full Review
    11/10/2018 12:00:00 AM | DealerRater
  • ★★★★★ A Google User
    Very fair | Read Full Review
    11/9/2018 12:00:00 AM | Google
  • ★★★★★ A Google User
    Great experience, and fantastic results. Went in looking with some very specific parameters, and Michael Wagner saw it through with every detail met. It worked out so well that it started seeming surreal toward the end there. I am now a proud owner of a great used green Toyota Tacoma with a very manageable payment. A+ | Read Full Review
    11/7/2018 12:00:00 AM | Google
  • ★★★★★ A Google User
    Had car serviced. Best experience I have ever had at a dealership. I would definitely recommend. | Read Full Review
    11/7/2018 12:00:00 AM | Google
  • ★★★★★ A Google User
    Daniel Martinez was amazing at helping me get out of my old vehicle and into something I am more comfortable with. Great place! Would gladly recommend to anyone! | Read Full Review
    11/7/2018 12:00:00 AM | Google
  • ★★★★★ A Google User
    Great customer service, friendly, fast service | Read Full Review
    11/6/2018 12:00:00 AM | Google
  • ★★★★★ Lee Correll
    Everything went very smooth with Daniel Martinez. I felt very comfortable with him instantly and I felt like I was getting honest answers from him about my questions. The whole process was extremely enjoyable. | Read Full Review
    11/6/2018 12:00:00 AM | Google
  • ★★★★★ Robert Kleinschmidt
    Had car serviced. Best experience I have ever had at a dealership. I would definitely recommend. | Read Full Review
    11/6/2018 12:00:00 AM | Google
  • ★★★★★ Michael Frohling
    Battery went bad on my truck so I jumpmstarted it and drove it Russ Darrow Toyota. They got my vehicle in immediately and troubleshot my issue. I was out the door with a new battery in under 30 minutes. Dan was my service writer and he was courteous and quick to help me on my way. | Read Full Review
    11/6/2018 12:00:00 AM | Google
  • ★★★★ Brandon Terrien
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    11/6/2018 12:00:00 AM | Google
  • ★★★★ A Google User
    Very convenient, timely and thorough service. | Read Full Review
    11/6/2018 12:00:00 AM | Google
  • ★★★★★ Susan Loosen
    Great customer service, friendly, fast service | Read Full Review
    11/5/2018 12:00:00 AM | Google
  • ★★★★★ Diane Kizorek
    | Read Full Review
    11/5/2018 12:00:00 AM | Google
  • ★★★★ Joshua Meyer
    Very convenient, timely and thorough service. | Read Full Review
    11/5/2018 12:00:00 AM | Google
  • ★★★★ kurt kinsland
    Don't buy a used Volkswagen from a Toyota dealership. They probably don't have a qualified mechanic to do a simple oil change and inspection. If it's up to me I will never take my car back to Russ Darrow Toyota. | Read Full Review
    11/5/2018 12:00:00 AM | Google
  • ★★★★★ Cindy Maher
    | Read Full Review
    11/2/2018 12:00:00 AM | Google
  • ★★★★ Kristen Sutton
    Initially I was super irritated. We had purchased a used SUV that was in really nice condition except for a small rock chip on the side that was beginning to bubbly around the paint (rust). Since they wouldn't come down on their price because of their "no haggle" policy, they said they can sand that super small chip and paint it. | Read Full Review
    11/2/2018 12:00:00 AM | Google
  • ★★★★★ Amber Coen
    I can't say enough about this place. After an almost comical experience at another dealership, I hurried to Russ Darrow to hopefully transact before business close. Everyone here was welcoming, informative, and treated me like family. They went above and beyond to make the experience pleasant for me, and for my mom that I dragged wit | Read Full Review
    10/30/2018 12:00:00 AM | Google
  • ★★★★★ Alyssa Gardner
    | Read Full Review
    10/30/2018 12:00:00 AM | Google
  • ★★★★★ Seth Bergile
    I bought a used car from the Toyota branch. Bought a maintenance package that included oil changes. The vehicle requires synthetic oil. The first oil change they used conventional oil. The second oil change I requested the proper oil and they charged me $25 on top of the oil change I already paid for with the vehicle. If the car you | Read Full Review
    10/30/2018 12:00:00 AM | Google
  • ★★★★★ Haeleigh Wilkinson
    Daniel Martinez is an amazing guy that helped out in anyway he could! He knew my situation and was able to help me get a vehicle! | Read Full Review
    10/29/2018 12:00:00 AM | Google
  • ★★★★★ Kensington Naze
    I had no problems in the process of buying my new used car. Michael W was great at providing all the information we needed and even mentioning other options so we could make the best decision for us. I am very pleased with my purchase and with our overall experience at Russ Darrow. All of our follow up questions were also readily ans | Read Full Review
    10/27/2018 12:00:00 AM | Google
  • ★★★★★ Terry Adrian
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    10/27/2018 12:00:00 AM | Google
  • ★★★★★ Ian Seiler
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    10/25/2018 12:00:00 AM | Google
  • ★★★★★ Suzette Solberg
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    10/25/2018 12:00:00 AM | Google
  • ★★★★★ Robert Duschl
    | Read Full Review
    10/25/2018 12:00:00 AM | Google
  • ★★★★★ Astroliz
    The guys at Russ Darrow are some of the nicest guys you’ll meet. Yeah of course they want to make the sale, but they also try to make the experience a little more personal. | Read Full Review
    10/25/2018 12:00:00 AM | DealerRater
  • ★★★★★ JesseJames1112
    I wouldn’t buy a car from anywhere else but here! Just a great experience! Highly recommended! They have a huge selection of new and used vehicles! | Read Full Review
    10/25/2018 12:00:00 AM | DealerRater
  • ★★★★★ Gayle Dombrow
    We had a great experience for truck purchase at Russ Darrow with Daniel Martinez - very attentive to our vehicle needs, wonderful price for our trade in, great service on a follow up issue with a gas cap! Highly recommend Daniel and Russ Darrow! | Read Full Review
    10/24/2018 12:00:00 AM | Google
  • ★★★★★ Dennis W
    Cole Lutz was my sales rep. I bought 5 cars from Darrow over the years and this was a pleasureable experience. I will definitely be working with Cole on my next purchase. | Read Full Review
    10/24/2018 12:00:00 AM | Google
  • ★★★★★ Chad Loritz
    Good experience working with Jason. Honest straightforward and no games played. | Read Full Review
    10/24/2018 12:00:00 AM | Google
  • ★★★★★ Suzy G
    Excellent service.Everything was explained very clearly and the work was done promptly. The waiting area is comfortable and all the staff were very friendly. A great experience - which is why we come here from Waukesha for all of our Toyota needs. Thank you! | Read Full Review
    10/23/2018 12:00:00 AM | Google
  • ★★★★★ Lynn Wagner
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    10/23/2018 12:00:00 AM | Google
  • ★★★★★ Amanda Heaton
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    10/23/2018 12:00:00 AM | Google
  • ★★★★ Randy U
    Parts clerk was very helpful | Read Full Review
    10/23/2018 12:00:00 AM | Google
  • ★★★★ Dean DeLaura
    | Read Full Review
    10/23/2018 12:00:00 AM | Google
  • ★★★★ Emily Ognenoff
    | Read Full Review
    10/22/2018 12:00:00 AM | Google
  • ★★★★ carguy,jane2018
    I like the cars that we have bought there in the past. I like the convenience of dropping of my car and getting a ride to work. I like not having to rely on others for rides and the location is good for me. | Read Full Review
    10/21/2018 12:00:00 AM | DealerRater
  • ★★★★★ Toyota tim
    Russ Darrow Toyota of West Bend met all my expectations. Was leary at other dealerships in past, but not here. They reached out to gain my confidence with honesty, courteous and professional experience. From the instant return contact to the ‘ come on in’ test drive and the’ what’s it take for you to purchase’ attitude I found it | Read Full Review
    10/20/2018 12:00:00 AM | DealerRater
  • ★★★★★ Alice Rodgers
    I had my car in for a tire rotation and regular inspection. The service tech did exactly that and did not try to “sell” me any extra services. Everyone was polite and professional. | Read Full Review
    10/20/2018 12:00:00 AM | Google
  • ★★★★★ Antonio Buford
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    10/20/2018 12:00:00 AM | Google
  • ★★★★★ Linda Kleinhans
    As always, I was happy with my visit to the service center. | Read Full Review
    10/20/2018 12:00:00 AM | Google
  • ★★★★★ Teresa Titus
    | Read Full Review
    10/18/2018 12:00:00 AM | Google
  • ★★★★★ Rose Dallman
    Despite the late hour, the staff immediately addressed my need for a battery check, and eventual replacement. I was in-and-out of there in an hour, and that was without a scheduled appointment. They helped me troubleshoot the best solution to the vehicle issues at the best price. Great service! | Read Full Review
    10/18/2018 12:00:00 AM | Google
  • ★★★★★ John Gundrum
    | Read Full Review
    10/18/2018 12:00:00 AM | Google
  • ★★★★★ David Kesner
    | Read Full Review
    10/18/2018 12:00:00 AM | Google
  • ★★★★★ Will Baker
    | Read Full Review
    10/17/2018 12:00:00 AM | Google
  • ★★★★★ Erin Eisen
    They didn’t have the color I wanted for my vehicle so Rick went 150 miles to get the color. I was very happy with the way he treated my fiancé and I and made it quick and easy. I would recommend all my family and friends! | Read Full Review
    10/16/2018 12:00:00 AM | Google
  • ★★★★★ Steven McGaughey
    Everybody was pleasant and accommodating, as usual, but particularly Justin and Ralph, the latter of whom made personal time sacrifices and bent over backwards to help us out with our own time constraints and needs otherwise. Great crew; that’s why we always come back! | Read Full Review
    10/16/2018 12:00:00 AM | Google
  • ★★★★★ Mark Wery
    | Read Full Review
    10/16/2018 12:00:00 AM | Google
  • ★★★★★ Brady Raschke
    Very good | Read Full Review
    10/15/2018 12:00:00 AM | Google
  • ★★★★★ Jen Nakielski
    Very nice and very fast | Read Full Review
    10/15/2018 12:00:00 AM | Google
  • ★★★★★ Randy Romaine
    | Read Full Review
    10/15/2018 12:00:00 AM | Google
  • ★★★★★ Heather Chapman
    Great friendly staff that get work done fast and efficiently! I've been a customer for quite a few years and would never even think to go through a car dealership other than russ darrow | Read Full Review
    10/15/2018 12:00:00 AM | Google
  • ★★★★★ chad brown
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    10/15/2018 12:00:00 AM | Google
  • ★★★★★ Don Scharfenberg
    | Read Full Review
    10/15/2018 12:00:00 AM | Google
  • ★★★★ Marcus Biskobing
    | Read Full Review
    10/15/2018 12:00:00 AM | Google
  • ★★★★★ amo56
    Was happy with my initial interaction with Coty on Friday, October 12th. After explaining the repair work required, Coty said he would be able to give me $150 off the repair on my vehicle but neglected to write it down on my paperwork. When I picked up my vehicle on Monday, October 15th, Coty was not working. Seth said there was noth | Read Full Review
    10/15/2018 12:00:00 AM | DealerRater
  • ★★★★★ Jerry Zorn
    Had an absolutely fantastic experience at Russ Darrow Toyota. Patrick and Cole really went above and beyond to make sure I felt relaxed and take care of. I would highly recommend getting your next car here. | Read Full Review
    10/14/2018 12:00:00 AM | Google
  • ★★★★★ karen crye
    Very friendly and helpful service. Always like going to Russ Darrow West Bend. | Read Full Review
    10/14/2018 12:00:00 AM | Google
  • ★★★★★ Peter Kaehny
    Rick H. was great to deal with. Super professional! | Read Full Review
    10/13/2018 12:00:00 AM | Google
  • ★★★★★ Thomas Bronk
    | Read Full Review
    10/13/2018 12:00:00 AM | Google
  • ★★★★★ Jim Stangl
    Stopped in for an oil change without an appointment, and got in and out in 20 minutes. | Read Full Review
    10/12/2018 12:00:00 AM | Google
  • ★★★★★ Jake Mellgren
    Jim was professional and kind during our interaction. He listened well to me and made sure all my needs were met. I felt at ease while asking questions. | Read Full Review
    10/11/2018 12:00:00 AM | Google
  • ★★★★★ Snoop K
    I did not purchase my vehicle from this location, but wish I had. Their service department is courteous and helpful. The people at the counter are very nice and only sell when needed. I will continue to use this Russ Darrow for all of my service needs. | Read Full Review
    10/11/2018 12:00:00 AM | Google
  • ★★★★★ Jason Weber
    | Read Full Review
    10/11/2018 12:00:00 AM | Google
  • ★★★★ Liz Weinhold
    Purchased a gently used 2016 Mazda CX-5 for a great price. Love my new car! Clean, fun to drive, and the heated seats I have always wanted! Jason was great! | Read Full Review
    10/11/2018 12:00:00 AM | Google
  • ★★★★★ Barry Bosch
    Dan was my service department contact and he did an excellent job servicing my camry and keeping me informed of the progress of the service work while it was being done. I will definitely be back for more service work on my Camry when it is needed. | Read Full Review
    10/10/2018 12:00:00 AM | Google
  • ★★★★★ eric Seymour
    Came in and said what we were looking for,the car dealer listened and got us into a vehicle that we asked for in a fast and timely manner. | Read Full Review
    10/9/2018 12:00:00 AM | Google
  • ★★★★★ Tammy Lighthizer
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    10/9/2018 12:00:00 AM | Google
  • ★★★★★ Linda Russel
    | Read Full Review
    10/9/2018 12:00:00 AM | Google
  • ★★★★★ Barbara Breuer
    | Read Full Review
    10/9/2018 12:00:00 AM | Google
  • ★★★★★ Happycarpurchase
    Travis was sincere and thorough in his sales approach. Took his time and highlighted the many features of the Highlander! No pressure approach, very successful!! | Read Full Review
    10/9/2018 12:00:00 AM | DealerRater
  • ★★★★★ Khristine Gannon
    Excellent customer service | Read Full Review
    10/8/2018 12:00:00 AM | Google
  • ★★★★★ tracy retzlaff
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    10/8/2018 12:00:00 AM | Google
  • ★★★★★ Michelle Hakkila
    Everyone there goes up and beyond !! They try their best to make sure you are fully satisfied with them. | Read Full Review
    10/8/2018 12:00:00 AM | Google
  • ★★★★★ Peter Brahs
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    10/7/2018 12:00:00 AM | Google
  • ★★★★★ Philip Rumpf
    Thank you! | Read Full Review
    10/7/2018 12:00:00 AM | Google
  • ★★★★★ Duke
    Never dealt with this dealership before. Wanted to stay local and they treated me right. First vehicle that I purchased where I felt extremely satisfied. Kudos to everyone involved | Read Full Review
    10/7/2018 12:00:00 AM | DealerRater
  • ★★★★★ James Schott
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    10/7/2018 12:00:00 AM | Google
  • ★★★★★ Mitch Anderson
    | Read Full Review
    10/5/2018 12:00:00 AM | Google
  • ★★★★★ James Schott
    Knowledgeable and prompt service from Dan Powell when buying a new Grand Cherokee. | Read Full Review
    10/5/2018 12:00:00 AM | Google
  • ★★★★★ Brad Mentink
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    10/5/2018 12:00:00 AM | Google
  • ★★★★★ Lynn Herman
    Everyone was friendly, pleasant, & professional. Good selection of vehicles at fair prices. I would definitely travel the hour & a half from Madison to use RD Toyota West Bend again. Our sales guy Cole is a young pup but knowledgeable & wants the deal to work for the buyer. He is very easy to work with. Justin in finance, another you | Read Full Review
    10/5/2018 12:00:00 AM | Google
  • ★★★★★ Cat
    Very polite and accomodating sales professional. Explained thoroughly and patiently went over some of my repeated questions. I knew I made the right choice with Toyota personnel and car. | Read Full Review
    10/5/2018 12:00:00 AM | DealerRater
  • ★★★★ Jason Beals
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    10/5/2018 12:00:00 AM | Google
  • ★★★★★ Eric Weberg
    | Read Full Review
    10/3/2018 12:00:00 AM | Google
  • ★★★★★ Ryan Jaszewski
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    10/3/2018 12:00:00 AM | Google
  • ★★★★★ Aaron Vorpahl
    | Read Full Review
    10/3/2018 12:00:00 AM | Google
  • ★★★★★ GPeterson
    Daniel was very knowledgeable, not pushy and answered all of our questions. The whole experience was easy and would not hesitate to recommend Daniel to anyone looking for a car. | Read Full Review
    10/3/2018 12:00:00 AM | DealerRater
  • ★★★★ Kristin Rittmann
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    10/3/2018 12:00:00 AM | Google
  • ★★★★★ Huzzard Sys
    We traveled over 150 miles to work with the fine people at Russ Darrow Toyota in West Bend. From Kayla, to Jake, to Noah and Danny, we were treated with the right amount of attentiveness (not too pushing) and professional demeanor through the entire buying process. After some pre-sale communications over e-mail, they had the make, m | Read Full Review
    10/1/2018 12:00:00 AM | Google
  • ★★★★ Mei Yu
    Waited 2 and a half hours for an oil change. And they try very hard to upsell all their overpriced services. Don't go here for services. | Read Full Review
    10/1/2018 12:00:00 AM | Google
  • ★★★★★ Dallis Ramos Deleon
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    9/30/2018 12:00:00 AM | Google
  • ★★★★★ David Roser
    | Read Full Review
    9/30/2018 12:00:00 AM | Google
  • ★★★★★ Jim Kutschenreuter
    Went to Russ Darrow. I wish they would of given me history of the car. Service car fax. Did not go down in price and I mantioned if there was hail damage? They said not on car history. | Read Full Review
    9/30/2018 12:00:00 AM | Google
  • ★★★★★ Chris Henkel
    I took my car in for an oil change and I had great service! Everyone was extremely friendly. | Read Full Review
    9/29/2018 12:00:00 AM | Google
  • ★★★★ JBONE
    I drive an extra mile to get service for my the service guys explain everything to me with no hidden charges. I will continue to go and plan on purchasing my next car real soon | Read Full Review
    9/29/2018 12:00:00 AM | DealerRater
  • ★★★★★ Shawn Becker
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    9/28/2018 12:00:00 AM | Google
  • ★★★★ matt bennett
    No real problems | Read Full Review
    9/28/2018 12:00:00 AM | Google
  • ★★★★★ Chris Steinike
    | Read Full Review
    9/28/2018 12:00:00 AM | Google
  • ★★★★ Anil Murthy
    They forgot to put the oil and filter that I provided but told me that the job is done | Read Full Review
    9/28/2018 12:00:00 AM | Google
  • ★★★★★ BH
    I have worked with this dealership many times throughout the years. I bought a car there and have done most of my service there. The staff is friendly and knowledgeable. Travis is an excellent salesman to work with. He follows through and is very pleasant without any uncomfortable high pressure. Danny is always a pleasure to work wit | Read Full Review
    9/27/2018 12:00:00 AM | DealerRater
  • ★★★★★ Sharon
    I had an awesome and stress free car buying experience with Travis. He was very patient with all of my questions and looking at multiple vehicles. Justin was great to work with also getting the financing part completed. I would definitely come back for my next vehicle and would recommend them to anyone. | Read Full Review
    9/26/2018 12:00:00 AM | DealerRater
  • ★★★★★ Sharina Adams
    The customer service was very good ... a technician was able to diagnose the problem with my RAV in a timely manner. | Read Full Review
    9/26/2018 12:00:00 AM | Google
  • ★★★★★ Jackiej Smith
    | Read Full Review
    9/26/2018 12:00:00 AM | Google
  • ★★★★★ Elizabeth Krimmel
    Daniel went above and beyond making a car purchase representing us well in negotiations. We will tell others of their honest and forthright service. | Read Full Review
    9/26/2018 12:00:00 AM | Google
  • ★★★★★ Robin Grindrod
    | Read Full Review
    9/26/2018 12:00:00 AM | Google
  • ★★★★★ Kris Matthews
    | Read Full Review
    9/25/2018 12:00:00 AM | Google
  • ★★★★★ Marilyn Kellow
    | Read Full Review
    9/25/2018 12:00:00 AM | Google
  • ★★★★★ abigail novak
    Bought a new Toyota Rav4 Se. My salesman Daniel Martinez was extreamly knowledgeable and helpful. He listened to what I wanted and helped me get the perfect car for my family. All the employees were extreamly friendly and helpful. The general manager was on the floor and talked with all the customers to make sure everyone had what th | Read Full Review
    9/25/2018 12:00:00 AM | Google
  • ★★★★★ Pat Borlen
    Great experience! | Read Full Review
    9/25/2018 12:00:00 AM | Google
  • ★★★★★ Tom Hetzel
    | Read Full Review
    9/25/2018 12:00:00 AM | Google
  • ★★★★ tim tischendorf
    Everyone was friendly and courteous. | Read Full Review
    9/25/2018 12:00:00 AM | Google
  • ★★★★★ Dale Rouse
    | Read Full Review
    9/24/2018 12:00:00 AM | Google
  • ★★★★★ Jack Wiesner
    They had a little trouble with the oil filter but got it done and took care of me for the trouble. Would highly recommend them. | Read Full Review
    9/24/2018 12:00:00 AM | Google
  • ★★★★★ Emorysr
    | Read Full Review
    9/24/2018 12:00:00 AM | Google
  • ★★★★★ Mike Johnston
    | Read Full Review
    9/24/2018 12:00:00 AM | Google
  • ★★★★★ Jared Cardarelle
    | Read Full Review
    9/23/2018 12:00:00 AM | Google
  • ★★★★ Seize The Day
    Never go there for service! They asked if I wanted to replace an air filter. I said yes, and they handed me an I-pad with no price visible and said "sign here". I blame myself for not asking the price, but I almost fell over when they gave me the bill for $59.95. This air filter costs them $5 and takes less than 5 minutes to install. | Read Full Review
    9/23/2018 12:00:00 AM | Google
  • ★★★★★ Cory White
    | Read Full Review
    9/22/2018 12:00:00 AM | Google
  • ★★★★★ Jina Martinez
    | Read Full Review
    9/22/2018 12:00:00 AM | Google
  • ★★★★★ Dustin Halyburton
    | Read Full Review
    9/22/2018 12:00:00 AM | Google
  • ★★★★★ Matt
    We had Travis for a sales person and he went above and beyond what we excepted of him. We got great pricing on our trade in and also a very fair deal on our new car. We look forward to dealing with the Russ Darrow group again | Read Full Review
    9/22/2018 12:00:00 AM | DealerRater
  • ★★★★ Gezim Mangjolli
    I use to have a deal with them so when I buy the care they told you have 3 year warranty for everything and when I have problem with car they pay nothing I don’t recommend people to buy car from them | Read Full Review
    9/20/2018 12:00:00 AM | Google
  • ★★★★★ Michele Sagan
    Thanks for the oil change and also for letting us know what was all wrong with the vehicle before doing any repairs. Great job!!! | Read Full Review
    9/19/2018 12:00:00 AM | Google
  • ★★★★★ Donna Marcott
    Friendly, on time,helpful, | Read Full Review
    9/19/2018 12:00:00 AM | Google
  • ★★★★ Janice Vandehei
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    9/19/2018 12:00:00 AM | Google
  • ★★★★★ Michelle Zentner
    After 4 long months of test driving and searching for a high quality vehicle that fit our son’s budget, we made the longer drive to Russ Darrow West Bend to see if they had anything on their lot. Travis approached while we were browsing, asking a few questions to understand our needs. He immediately selected two vehicles, one on ea | Read Full Review
    9/18/2018 12:00:00 AM | Google
  • ★★★★★ Stefanie C
    Nice staff who kept me updated on my vehicle during service. | Read Full Review
    9/18/2018 12:00:00 AM | Google
  • ★★★★★ Neil S
    Was looking to purchase a vehicle for my son. He had been looking for quite some time and saw this Beautiful Blue online. Was to be a stormy evening. We decided to make the trip. So glad we did. Just before the storm, Daniel Martinez showed us that vehicle. Awesome! He had gone out of his way more than once for us. Keeping me on t | Read Full Review
    9/18/2018 12:00:00 AM | Google
  • ★★★★★ Tanner Zentner
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    9/18/2018 12:00:00 AM | Google
  • ★★★★★ Tz23
    After 4 long months of test driving and searching for a high quality vehicle that fit our son’s budget, we made the longer drive to Russ Darrow West Bend to see if they had anything on their lot. Travis approached while we were browsing, asking a few questions to understand our needs. He immediately selected two vehicles, one on ea | Read Full Review
    9/18/2018 12:00:00 AM | DealerRater
  • ★★★★ Joseph Shirkey
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    9/18/2018 12:00:00 AM | Google
  • ★★★★★ Nick Kasprzak
    As always, the service personnel and staff are accommodating to customer needs. | Read Full Review
    9/17/2018 12:00:00 AM | Google
  • ★★★★ Christopher Adams
    Friendly people & helpful | Read Full Review
    9/17/2018 12:00:00 AM | Google
  • ★★★★ Brandon Owen
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    9/17/2018 12:00:00 AM | Google
  • ★★★★ Sara Dowdy
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    9/16/2018 12:00:00 AM | Google
  • ★★★★★ Dave Morrison
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    9/14/2018 12:00:00 AM | Google
  • ★★★★★ tim schowalter
    4 words every husband fears - "we need to talk" & "check your engine light". When my local garage was unable to diagnosis the problem, I was told 4 more dreaded words, "take it to dealer". Dan in the Service Dept @ Russian Darrow West Bend Toyota took personally my problem. Dropped off car (with diagnosis from garage) & Dan & the te | Read Full Review
    9/14/2018 12:00:00 AM | Google
  • ★★★★★ Danielle Hagen
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    9/13/2018 12:00:00 AM | Google
  • ★★★★★ Brendan McCarthy
    Nice people, quick work, to the point. | Read Full Review
    9/13/2018 12:00:00 AM | Google
  • ★★★★ Joe Makowski
    While the services done on my truck took twice as long as everyone expected, and I’m happy I didn’t choose to wait there for the estimated 2-3 hrs which ended up being around 6 hrs, I’m pleased. Specifically with Kate Richling. She was both knowledgeable, and on top of things whenever I needed information. Thanks Kate. | Read Full Review
    9/13/2018 12:00:00 AM | Google
  • ★★★★★ Mantzpeps
    Very knowledgeable with what they are selling. Very respectable and very straight forward. Travis worked with us and was very helpful. We had a bad experience a few years back and he made up for that. We thank you for that. | Read Full Review
    9/12/2018 12:00:00 AM | DealerRater
  • ★★★★★ angcurves70
    I bought my car here in March and just took it in for its first oil change. Everyone was super friendly and treated me well and they even washed it when they were done. I will definitely get my oil changes here from now on. | Read Full Review
    9/12/2018 12:00:00 AM | DealerRater
  • ★★★★ Gray3
    Nice friendly employees. Love dealing with Dan R. Can always get in for an appointment at a time that works for me. Dan R goes out of his way to be sure that you are satisfied with your service and if anything is wrong he sees it is corrected before you leave or within a reasonable timeframe. | Read Full Review
    9/12/2018 12:00:00 AM | DealerRater
  • ★★★★ Tony2
    Working with Cole at Russ Darrow was a great experience. Very low pressure approach. Appreciated the space they left us as we walked thru the lot. Worked hard to get us a great deal. | Read Full Review
    9/12/2018 12:00:00 AM | DealerRater
  • ★★★★★ Tama Bollenbacher
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    9/11/2018 12:00:00 AM | Google
  • ★★★★★ Kristin Mantz
    The sales people were very nice and knowledgeable. | Read Full Review
    9/11/2018 12:00:00 AM | Google
  • ★★★★ Ryan Mc
    Horrible customer service from the service department. I had my air bag recall taken care of and my truck was also inspected for frame damage/ rust. They put the lift arm right over the hole never seeing it and did the rust prevention spray. I took it to the shop I manage to inspect the work and see that they never even saw the hole | Read Full Review
    9/11/2018 12:00:00 AM | Google
  • ★★★★ Kathy Jackson
    Purchased a new Town and Country van from Russ Darrow in West Bend a few years ago. At the time of sale we were satisfied. However, the service AFTER the sale was extremely expensive and the problem we were having was NOT addressed. We contacted Russ Darrow management several times to no avail. We ended up trading in the vehicle | Read Full Review
    9/11/2018 12:00:00 AM | Google
  • ★★★★★ Sua Thao
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    9/10/2018 12:00:00 AM | Google
  • ★★★★★ AngeeGo S
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    9/10/2018 12:00:00 AM | Google
  • ★★★★★ Gary Strom
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    9/10/2018 12:00:00 AM | Google
  • ★★★★★ Jaci Blaszak
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    9/9/2018 12:00:00 AM | Google
  • ★★★★★ Melissa Limbach
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    9/8/2018 12:00:00 AM | Google
  • ★★★★★ Kathie Jaster
    First experience, I needed a recall check. Very happy with service, time spent, cleanliness and staff. | Read Full Review
    9/7/2018 12:00:00 AM | Google
  • ★★★★★ Alyshia Woodruff
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    9/6/2018 12:00:00 AM | Google
  • ★★★★★ Kevin and Kim Rohloff
    Danae made the buying process so easy! | Read Full Review
    9/6/2018 12:00:00 AM | Google
  • ★★★★★ Mary Valdes
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    9/6/2018 12:00:00 AM | Google
  • ★★★★★ Doug Hasenstein
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    9/6/2018 12:00:00 AM | Google
  • ★★★★★ Michael Lorier
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    9/6/2018 12:00:00 AM | Google
  • ★★★★★ john keating
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    9/5/2018 12:00:00 AM | Google
  • ★★★★★ Joseph Busalacchi
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    9/4/2018 12:00:00 AM | Google
  • ★★★★★ Sue Frangquist
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    9/4/2018 12:00:00 AM | Google
  • ★★★★★ Dennis Christoffel
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    9/1/2018 12:00:00 AM | Google
  • ★★★★★ Jason Lenderman
    The oil change was fast but I was unable to get recall work done because they had no techs available, also was looking to trade in for a new truck but there was no salesman available. | Read Full Review
    8/31/2018 12:00:00 AM | Google
  • ★★★★ cj montour
    If I could give negative stars I would. This is the second time russ darrow has lied to me. Called ahead to make sure vehicle was available, and yes it was. Ok so I'll drive down from Appleton only to find out that it was sold last night. How does the dealership not even know what it's own stock is... | Read Full Review
    8/31/2018 12:00:00 AM | Google
  • ★★★★★ Annie Dierbeck
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    8/30/2018 12:00:00 AM | Google
  • ★★★★★ Jenna Lind
    I had a great experience with Russ Darrow. Dan Powell aka Uncle Dan he was a great help and really worked with me and kept in touch through the whole process. Everyone was very friendly and they all made you feel welcome when you were there. Overall great place and great people. | Read Full Review
    8/30/2018 12:00:00 AM | Google
  • ★★★★★ Ellis Itson
    My Corolla was in serious need of detailing and it was time for servicing. It was discovered that my car was on a recall list and so that was taken care of as well. The service writer kept me informed (Ron Martin) and also the detailing was exceptional. Now I will have to take my wife’s car in to have detailed as well. Great Job | Read Full Review
    8/30/2018 12:00:00 AM | Google
  • ★★★★★ Joe Swanson
    Great service from Dan D and Noah | Read Full Review
    8/30/2018 12:00:00 AM | Google
  • ★★★★ imtheonlytry 19
    Had an appointment to buy a 2016 wrx STi, driving an hour away from home. I get a call half way their that “hold on the car is being looked at”, then eventually sold. Wasted my time. | Read Full Review
    8/30/2018 12:00:00 AM | Google
  • ★★★★★ Cold_Bear07 PS4
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    8/29/2018 12:00:00 AM | Google
  • ★★★★★ Ed Wilke
    We couldn't be happier with our experience. Mike Wagner the salesman, Jordan Seagren staff member , and Justin the financial person they all made us feel like we where dealing with family | Read Full Review
    8/29/2018 12:00:00 AM | Google
  • ★★★★★ David Marion
    This dealership was awesome! The communications were the best! Tell them what you want to do and they will work it out! I highly recommend Darrow! | Read Full Review
    8/29/2018 12:00:00 AM | Google
  • ★★★★★ Laura Busalacchi
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    8/29/2018 12:00:00 AM | Google
  • ★★★★★ Nickolai Duddits
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    8/29/2018 12:00:00 AM | Google
  • ★★★★★ Matt Parve
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    8/28/2018 12:00:00 AM | Google
  • ★★★★★ Barb Herrman
    Very friendly and knowledgeable staff. Great to work with. | Read Full Review
    8/28/2018 12:00:00 AM | Google
  • ★★★★★ Julie haas
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    8/28/2018 12:00:00 AM | Google
  • ★★★★ Jeff Baumberger
    If I could give a 0 i would. The service is non existent, I bought a brand new jeep 3 years ago and have had nothing but issues. I had to escalate it all the way to help to get anything done. Im still fighting with fixes that I brought up years ago and the only way I get updates or knowledge of a lack of such is to call. They do not | Read Full Review
    8/28/2018 12:00:00 AM | Google
  • ★★★★★ Jmempey
    Interactions were pleasant and efficient. Salesman was well informed and answered all questions thoroughly. There was no pressure to purchase. Options were well explained. It was good to get it all done in one day. | Read Full Review
    8/23/2018 12:00:00 AM | DealerRater
  • ★★★★★ Timbriel Paris
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    8/22/2018 12:00:00 AM | Google
  • ★★★★★ Shelly Weiss
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    8/22/2018 12:00:00 AM | Google
  • ★★★★★ Tim Gullickson
    1.5 hours to rotate tires? Bought the tires from them and still have to pay to rotate them? | Read Full Review
    8/22/2018 12:00:00 AM | Google
  • ★★★★★ Gail Young
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    8/21/2018 12:00:00 AM | Google
  • ★★★★★ Mark Calvin
    Personal and attentive service, I will use this shop again | Read Full Review
    8/21/2018 12:00:00 AM | Google
  • ★★★★★ Ann Schwarz-Bohn
    I was towed in due to my Prius ceasing up on the highway. The service department was honest and ethical. Salesman Travis Schubert was extremely polite, patient, trustworthy, and helpful. The whole Russ Darrow Toyota staff helped me through the process of purchasing a very nice used vehicle and worked diligently to get me the best fin | Read Full Review
    8/21/2018 12:00:00 AM | Google
  • ★★★★★ Karen J
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    8/21/2018 12:00:00 AM | Google
  • ★★★★★ Yaidelise Alamo
    The help was amazing! I needed a pick up truck last minute for this past weekend, the price, the attention, fast response and customer service like the one received from this dealer is hard to find nowadays.. Thank you so much for such attention and relatable price! | Read Full Review
    8/20/2018 12:00:00 AM | Google
  • ★★★★★ Corinne Kozeniecki
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    8/11/2018 12:00:00 AM | Google
  • ★★★★★ Michael Meyer
    Jessie, Patrick & Matt made buying the car fun & enjoyable. Not pushy, just great guys to work with. Genuine people. Keep up the work. Thanks Michael Meyer | Read Full Review
    8/11/2018 12:00:00 AM | DealerRater
  • ★★★★★ Average Joe
    No pressure, very friendly, responsive and treated me with respect. My salesman was open and honest and provided excellent customer service to me and took care of my needs. | Read Full Review
    8/11/2018 12:00:00 AM | DealerRater
  • ★★★★★ Shelly Jatczak
    Michael Wagner. welcomed me warmly in a sincere manner without any pushy pressure.He listened to my neefs and immediately got started to provide nest suited options for my scenario.I fell in love with the Toyota Camry LE with a gorgeous macademia interior!!!!. So looking foward to purchasing the Camry at Russ Darrow to work with Mich | Read Full Review
    8/10/2018 12:00:00 AM | Google
  • ★★★★ Apryl Varner
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    8/10/2018 12:00:00 AM | Google
  • ★★★★ Janet Heberer
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    8/10/2018 12:00:00 AM | Google
  • ★★★★★ Janice Anderson
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    8/9/2018 12:00:00 AM | Google
  • ★★★★ E J
    First time going there for my Camry. Jess in service was very customer service oriented and knowledgeable. Provided prompt service with updates while I waited. Service department Diagnosed and serviced issues accurately. I Will be back. | Read Full Review
    8/9/2018 12:00:00 AM | Google
  • ★★★★★ James Wagner
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    8/7/2018 12:00:00 AM | Google
  • ★★★★★ Rachel Amundson
    Dan in the Service Dept always goes above and beyond, highly recommend | Read Full Review
    8/7/2018 12:00:00 AM | Google
  • ★★★★★ Gary Flehmer
    Dan in service department was extremely helpful in dealing with the recalls. | Read Full Review
    8/7/2018 12:00:00 AM | Google
  • ★★★★★ Shawn Bokath
    Everything was fine just felt like it took way to long to get my oil change, a tire rotation, and a front license plate put on. Almost 3 hours. I get all my dodge work on my car here. | Read Full Review
    8/6/2018 12:00:00 AM | Google
  • ★★★★ Sherra Burg
    Quick & easy oil change & tire rotation | Read Full Review
    8/5/2018 12:00:00 AM | Google
  • ★★★★★ Lisa Preston
    Great customer service! Thank you Jacob for all of your hard work! | Read Full Review
    8/4/2018 12:00:00 AM | Google
  • ★★★★ kathy konrad
    Everyone we worked with was professional and courteous. We were disappointed when there was an unfortunate problem, but they solved it quickly, and we appreciated that very much. | Read Full Review
    8/4/2018 12:00:00 AM | Google
  • ★★★★★ Hawk
    Mike made are car buying experience easy and great. One of the best car buying experiences we’ve had. We will recommend him and Russ Darrow to other people. | Read Full Review
    8/3/2018 12:00:00 AM | DealerRater
  • ★★★★★ Jodith
    Everyone in the service department were very nice and professional. Got me in and out in a timely manor. Washed the car and that was a bonus | Read Full Review
    8/3/2018 12:00:00 AM | DealerRater
  • ★★★★★ Karen Schraufnagel
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    8/2/2018 12:00:00 AM | Google
  • ★★★★★ Michelle Steffen
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    8/2/2018 12:00:00 AM | Google
  • ★★★★★ Martha
    Everyone was great! Very friendly and professional. I would definitely go back and/or recommend them. | Read Full Review
    8/1/2018 12:00:00 AM | Google
  • ★★★★★ Martha D
    These guys were great! Travis hooked me up with my Rav4 and even synced my phone for me. Justin made the finance paperwork pretty easy. And Danny gave me a great value on my trade-in. These guys are very professional and friendly. I would recommend Russ Darrow Toyota to my friends and family. | Read Full Review
    8/1/2018 12:00:00 AM | DealerRater
  • ★★★★★ Timothy McCarthy
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    7/31/2018 12:00:00 AM | Google
  • ★★★★ Ron Stuebs
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    7/31/2018 12:00:00 AM | Google
  • ★★★★★ Daniel Wentworth
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    7/23/2018 12:00:00 AM | Google