About 495 Chrysler Jeep Dodge, Inc.
495 Chrysler Jeep Dodge, Inc. is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.Dealer Conveniences
- Shuttle Service Available
- We Offer Rentals
- Spanish Speaking
- Free WiFi
- We Have Early Bird Hours
- We Offer Mopar Accessories
- We Offer Mopar Performance Parts
- We Do State Inspections
- Ask About Service Contracts
- Certified Technicians
Call (978) 735-4921 today to schedule your next appointment.
Our technicians at 495 Chrysler Jeep Dodge, Inc. are ready to help you!
495 Chrysler Jeep Dodge, Inc. is a BusinessLink Dealer!
Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.
Membership is free, with no dues or fees, and benefits include:- Next Available Bay Service: Members are always first in line for maintenance and repair work
- Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
- Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
- Extended Service Hours: Longer hours mean your vehicle will be ready faster.
Call 495 Chrysler Jeep Dodge, Inc. today at (978) 735-4921 to learn more
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★★★★★ Dawn FisherI bought a 2020 Jaguar F-pace from this dealership. I had to ask for a second key, the day after I drove it off the lot the coolant light went on, I had to replace the rear wiper blade because the one on it didn't work and I had to order a replacement license plate because the one they put on the car fell off within 3 weeks. | Read Full Review3/17/2025 12:00:00 AM | Google
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★★★★★ Joe CobuccioBrought my work van in that I bought from them a few years ago to get checked out, transmission was acting weird. At first I wasn’t happy how the experience went with service, however, Ray the service manager was awesome! I can’t say enough good things about him! Was able to source a transmitting as soon as it was available and got t | Read Full Review3/12/2025 12:00:00 AM | Google
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★★★★★ Roger GoudreauAlways have a great experience at 495 Jeep. This was the second time that I worked with Ray and I find him to be professional and courteous. This was for an oil change but also asked to check my front brakes. As I expected Ray suggested that they needed to be replaced. I couldn’t do it that day but Ray was able to get me set up the f | Read Full Review3/10/2025 12:00:00 AM | Google
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★★★★★ Ron KnightGreat Job, Pricing was fair. Ray kept in constant contact with the progress of the repair | Read Full Review3/6/2025 12:00:00 AM | Google
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★★★★★ Cinematic AnarchyThe technicians and service staff were quick friendly and got my car back to me same day. Truly appreciate their hard work. | Read Full Review3/6/2025 12:00:00 AM | Google
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★★★★★ Alison HardyAn unexpected vehicle issue had me stop here for service. The crew was polite, helpful, and efficient. I wish they were closer as I would definitely bring my vehicles here for service. | Read Full Review3/6/2025 12:00:00 AM | Google
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★★★★★ Carolina FernandesHighly recommended I purchased my jeep at this place and they gained my business for life, I keep coming back to service it love the attention and their customer service | Read Full Review3/3/2025 12:00:00 AM | Google
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★★★★★ Heidi DeSistoExcellent sales staff and experience. The whole buying process was easy. | Read Full Review3/1/2025 12:00:00 AM | Google
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★★★★★ P.S. DowningVery fair original lease then purchase. This dealership is a long way from my residence, but it is well worth the drive. On two occasions I went for diagnosis of engine light, knowing that I would have to come back again for the repair. However, on both days I was offered an immediate repair and did not have to return. Staff and faci | Read Full Review2/28/2025 12:00:00 AM | DealerRater
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★★★★★ JleszkiewiczYet again, I had a great experience with the helpful and friendly service department at 495 Chrysler Jeep Dodge Ram in Lowell, MA. And a big shout-out to service advisor Mike Glover who is always so kind, professional, and makes the process smooth while bringing great energy! Thanks again Mike! | Read Full Review2/27/2025 12:00:00 AM | DealerRater
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★★★★★ Mike DiiulioEverything was handled in a timely manner. | Read Full Review2/27/2025 12:00:00 AM | Google
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★★★★★ JoAnnReceived prompt and courteous response to a regular maintenance issue as well as a recall. Great service! | Read Full Review2/27/2025 12:00:00 AM | Google
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★★★★★ Sarah AbrahamVery easy to work with and happy to give you a good buying experience. | Read Full Review2/27/2025 12:00:00 AM | Google
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★★★★★ James HarmonHad another great experience and still highly recommend 495 Chrysler Jeep Dodge Ram. Everyone from Cody, Ray, and their boss in the service department keeping me up to date on the progress of my repairs to Joe the young man who got me setup with the loaner, to the young lady in the cashier's office everyone was professional and easy | Read Full Review2/27/2025 12:00:00 AM | Google
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★★★★★ Gediel SouzaI am happy with my purchase, I was very well attended to, my car was found and delivered in a few hours as I expected, I really loved it | Read Full Review2/25/2025 12:00:00 AM | Google
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★★★★★ Claire StrugnellGreat experience RJ was very helpful and not at all pushy! Will recommend to friends and family. | Read Full Review2/22/2025 12:00:00 AM | Google
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★★★★★ Rolling StoneHave been a customer with this dealership since the late nineties. Even though they have had new faces come and go since then, they have still kept their customer satisfaction business model. | Read Full Review2/20/2025 12:00:00 AM | DealerRater
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★★★★★ Jackson MesquitaÓtima experiência, atendimento rápido , muito gentil, super recomendo. | Read Full Review2/19/2025 12:00:00 AM | Google
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★★★★★ Anthony PiacenzaShah & Rj were amazing! I shopped other dealerships before purchasing my new car. They didn’t have the one on the lot with the options I wanted. They spent two days locating the car. My schedule didn’t allow for delivery the following day. They made it happen same day the car hit their lot. I rolled out with my new GC L with every op | Read Full Review2/18/2025 12:00:00 AM | Google
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★★★★★ Michael SchenaShawn and the 495 team was very professional and very informative. They were very clear and honest. They covered all aspects of the repair with no supprises or hidden fees. The 495 team went above and beyond with the whole process. Thank you | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ Jeffrey CruzPleasant, caring and professional with my request needed. Would use them again and again. | Read Full Review2/14/2025 12:00:00 AM | Google
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★★★★★ bennyrok gravelThey are getting better with talking care of the customer, as long as it's not a big problem your having! ?? | Read Full Review2/12/2025 12:00:00 AM | Google
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★★★★★ Paul LBill was my salesman and made my new Ram purchase seamless. Zero pressure and very accommodating. It was an absolute pleasure visiting and doing business with 495 Ram Thanks so much This was my second truck in 4 months. I wouldn’t consider any other dealer for a new Ram | Read Full Review2/7/2025 12:00:00 AM | Google
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★★★★★ Richard BladesThis is my second time buying a jeep at 495 Jeep. Great experience both times. Thanks for everything. | Read Full Review2/5/2025 12:00:00 AM | Google
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★★★★★ Davonn SmithGreat experience. Everyone was helpful including RJ. Made it very easy to communicate face to face and over the phone. | Read Full Review2/5/2025 12:00:00 AM | Google
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★★★★★ luz cosmeI love going to this place people r very nice n this is my best dealer to get my cars | Read Full Review2/4/2025 12:00:00 AM | Google
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★★★★★ Denise RushI was very happy with my experience . I felt they were informative , & prompt ,with fixing my Jeeps problem . | Read Full Review1/30/2025 12:00:00 AM | Google
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★★★★★ John FiorentinoGreat buying experience from start to finish! Highly recommend! | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ Keith BlackDead battery diagnostics Cody and the team were great I was kept abreast of diagnostics and what to do after the replacement. I also had them diagnose the side step not deploying correctly. That was covered under extended warranty. My truck was back and running great. All in all a very painless process and repairs done Very goo | Read Full Review1/28/2025 12:00:00 AM | Google
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★★★★★ steven baddourThe team at 495 Jeep is incredibly knowledgeable, friendly, and dedicated to providing exceptional service. The experience is seamless. The snacks are a plus too! | Read Full Review1/26/2025 12:00:00 AM | Google
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★★★★★ dipen parandeWhile I love my Jeep Compass, I have been disappointed working with some of the senior staff at this dealership. These people need to learn patience and manners. Whenever I reach out to them with queries / questions regarding my car, their demeanor makes me feel uncomfortable. Last Saturday, I had an appointment at the dealership whe | Read Full Review1/26/2025 12:00:00 AM | Google
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★★★★★ HMB 1109The jeep app must be outdated because I was unable to complete an oil change reservation and when I called I was told that a reservation wasn’t needed. So I showed up on a Saturday first thing in the morning; comes to find out you CAN make reservations and they prefer you do. Despite not having one they team accommodated me as best a | Read Full Review1/25/2025 12:00:00 AM | Google
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★★★★★ Scott DonahueThis was my first time using this Dealership, they kept me informed of the price, parts, and when they were done. I like that I just pull in and they meet you right at your car. | Read Full Review1/25/2025 12:00:00 AM | Google
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★★★★★ DJ XCEverything from Roadside Assistance for the tow….to the Service team at 495 Ram were great..communication was good, less 24 hr turnaround from dead in my driveway to picking it up. Everything covered under warranty! Thanks | Read Full Review1/25/2025 12:00:00 AM | Google
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★★★★★ Josh LunaMy 2023 Ram has been in there for same issue with sunroof and after 3rd visit was told to contact Chrysler since they aren’t able to determine what the problem is. | Read Full Review1/25/2025 12:00:00 AM | Google
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★★★★★ Slavoie78Everyone I encountered was super nice! The waiting area was clean, well-stocked and comfy. They got me in and out in no time…I’m really glad I chose this dealership! | Read Full Review1/24/2025 12:00:00 AM | DealerRater
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★★★★★ Jeff PappertFantastic service and great employees! | Read Full Review1/23/2025 12:00:00 AM | Google
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★★★★★ djs2122Easy to work with, very friendly, down to earth, not pushy, very fair deals and incentives. | Read Full Review1/22/2025 12:00:00 AM | DealerRater
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★★★★★ Austin & Erin CharbonneauVery fast and helpful! | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ AlisonGreat experience at 495 Jeep - the service advisor listened and kept me updated while I waited. The waiting area is comfortable and well stocked. Friendly staff - will definitely be back. | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ John HofmannGreat communication and took me in quickly while solving issue and getting my truck safely back on the road | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ Lori TylerThe service and communication with the team who works there was excellent. The only reason why I brought my Jeep there to get serviced was because my car was under warranty. However, the parts that I needed repaired were not covered under the warranty. The cost was outrageous to have my remote car starter batteries replaced. With tha | Read Full Review1/17/2025 12:00:00 AM | Google
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★★★★★ Elizabeth CherryBrought my car in because the check engine light came on. Even though I didn’t have an appointment, Ray was able to have my car looked at right away. When we learned the issue, Ray was able to arrange to have it repaired right away. Him and the maintenance team went above and beyond to make sure the problem was solved and it was once | Read Full Review1/16/2025 12:00:00 AM | Google
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★★★★★ sopheapochAll guys friendly great job ! Hopefully see you again the next vehicle, God bless all of you and happy new year!???? | Read Full Review1/15/2025 12:00:00 AM | DealerRater
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★★★★★ Dave WRaised a question about vehicle noise resulting from putting the vehicle into 4 Wheel drive. Service tech told me that I should NEVER have to put the vehicle into 4 wheel drive and did not have the techs look at it. Will have to bring the truck elsewhere to have it looked at. | Read Full Review1/13/2025 12:00:00 AM | Google
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★★★★★ Julie PrentissThey were very responsive in diagnosing the issue and fixing it. Great service and great communication from Mike :) | Read Full Review1/10/2025 12:00:00 AM | Google
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★★★★★ Anthony PerkinsThe best dealer, the customer service and sales team went above and beyond. | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ aaron vargasExcellent service. Diagnosed the problem with my car and came up with a solution and fixed it that very day. After a horrible terrible experience at Allen Mello dealership I’m glad to know 495 dealership provides reliable excellent service. | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ Jonathan TerreroGood service and comfortable waiting area. | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ Dromgoole CenterShah, RJ and Mo were wonderful to work with! My second jeep with them and I won’t go anywhere else. | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ Amanda SandersonCody and the service team members who helped us were excellent. Great communication and customer service. Thanks! | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ Steve GruberBroght car in to have washer fluid spray fix, while had car oil change and tire rotation Dropped off night before. Received call the following day that all services completed. Had family members drive to dealership fir pickup. Service did oil and tire but did not fix the main reason for service drop off to fix failed washer f | Read Full Review1/9/2025 12:00:00 AM | Google
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★★★★★ Shawn VelazquezWas a great experience didn't feel pressure they helped me with everything I needed | Read Full Review1/8/2025 12:00:00 AM | Google
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★★★★★ Craig JohnsonGood service and on time. I appreciated their thoroughness. | Read Full Review1/6/2025 12:00:00 AM | Google
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★★★★★ Sara FargoEasy and efficient purchase of new vehicle. Friendly staff who respond promptly to any and all questions. | Read Full Review1/5/2025 12:00:00 AM | Google
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★★★★★ Carl SvensonIn for a recall and it was fast and easy | Read Full Review1/2/2025 12:00:00 AM | Google
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★★★★★ T ZikisGreat first time experience working with 495 CJDR with purchasing a new RAM. While I wish I got more from my trade, it was reasonable. Argenis was an awesome sales person to work with. Very knowledgeable and felt no pressure when trying to decide. Definitely will use again as we are a longtime RAM/Dodge family. | Read Full Review1/2/2025 12:00:00 AM | Google
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★★★★★ Neil HutchinsonIt was, and always have been a great experience. Very professional, and to the point. They were able to diagnose what was wrong with the car, and get it back to me in a hurry! | Read Full Review1/2/2025 12:00:00 AM | Google
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★★★★★ Hamada Ahmad SalehMy car gave me issues after traveling from New Haven, and they took me in as a walk-in on December 30th, Monday before New Year's Eve! And they fit me in between appointments to fix my electronic power steering issue and change my oil within 1½ hours! Amazing people and impeccable service! Appreciate you all ?? | Read Full Review12/31/2024 12:00:00 AM | Google
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★★★★★ Stephen MatovuI wanted to take a moment to express my gratitude for the exceptional service Ray Orocho provided me during my visit to the 495 Chrysler Jeep Dodge Ram dealership in Tewksbury Ma on December 26th. Your professionalism, knowledge, and attention to detail made the experience truly exceptional. Thank you once again for your outstandin | Read Full Review12/30/2024 12:00:00 AM | Google
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★★★★★ panelguyr2Initial interface with automated system was rough/uneven causing me to get incorrect info via text. Systems dirction good but needs to be cleaned up. Once in the shop, all personnel were great, communication good and work well done. | Read Full Review12/30/2024 12:00:00 AM | Google
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★★★★★ Nick m3 stars again. Although I was able to get an oil change; This time, because I was told that they could not do a tire rotation because the bolts had swollen and they cannot remove them without needing replacement bolts. They don’t have any bolts on site and they would have to order new ones. Additionally, they suggested I buy the real | Read Full Review12/30/2024 12:00:00 AM | Google
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★★★★★ Kristen Reilly495 is always quick with my inspection sticker and the staff is always awesome! | Read Full Review12/28/2024 12:00:00 AM | Google
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★★★★★ Namugga SophieI had an excellent experience at 495 Chrysler jeep Dodge Ram. Ray was the service tech and he was very kind and professional. Would definitely recommend 100% | Read Full Review12/28/2024 12:00:00 AM | Google
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★★★★★ lrenzullo2Pleasant buying experience. Shah and Moe were great, as always, and successfully met my requests and expectations. Much appreciated! Thanks guys | Read Full Review12/28/2024 12:00:00 AM | DealerRater
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★★★★★ limsunmov62They were friendly and helpful. They always called to let me know everything. Thank you so much for your help. I really appreciate your help. | Read Full Review12/28/2024 12:00:00 AM | DealerRater
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★★★★★ SokhonnarithReasonable price, good service, fast and clean. That what I like. Thanks 495. | Read Full Review12/28/2024 12:00:00 AM | Google
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★★★★★ Dan PicheThis was not a positive experience, I waited over 6 hrs and the communication was terrible. | Read Full Review12/28/2024 12:00:00 AM | Google
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★★★★★ stevemaniscalcoVery organized, informative, always listening to your needs and why you are there. Mike is great to work with and gets things done. | Read Full Review12/25/2024 12:00:00 AM | DealerRater
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★★★★★ Kevin McLaughlinRJ was very helpful and was able to answer all of our questions and provided everything we needed in the purchase of our new Jeep Gand Cherokee. | Read Full Review12/24/2024 12:00:00 AM | Google
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★★★★★ Gerard HamelEfficient, pleasant Ang great to work with. | Read Full Review12/24/2024 12:00:00 AM | Google
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★★★★★ Steven ReisAccommodating and straight to the point | Read Full Review12/20/2024 12:00:00 AM | Google
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★★★★★ Douglas FinneganEvery aspect of my visit was amazing. Mike, Cody, Ray Jr. and Ray Sr. Couldn’t have been any better. The snacks provided are amazing. I highly recommend this service department. Exceptional. | Read Full Review12/19/2024 12:00:00 AM | Google
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★★★★★ Amy Lynne PoirierAmazing service!! My car legit died at the garage after driving it in at closing time. Michael in service and his team came to the rescue as always!! Ray and Jennifer were so helpful and on point! If possible for 10 stars I would!! Cannot thank Michael, ray and Jennifer enough for organizing my car for a speedy turn around. Tha | Read Full Review12/13/2024 12:00:00 AM | Google
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★★★★★ Mike BonasoroCan’t say enough good things about 495. They treat me like family and keep me informed throughout the repair process. | Read Full Review12/13/2024 12:00:00 AM | Google
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★★★★★ Anthony AlbanoGreat experience at 495. Entire team made the process very easy. Merry Christmas! | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ Asuncion MendezAwesome experience. Excellent job. | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ Michael SibertRay in service is the difference maker for me. He has and continues to make my experience with 495 Dodge Service Department simple and carefree. | Read Full Review12/12/2024 12:00:00 AM | Google
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★★★★★ Christopher C.Operating spec for my tires is 35 psi front and 32 psi rear. It says so in the manual, on the sticker inside the drivers side door, and even on the tire itself. I got my car back from an oil change the other day, on the coldest day of the year so far, and every tire was at 40. Like…. What are we even doing. I didn’t ask them to tou | Read Full Review12/7/2024 12:00:00 AM | Google
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★★★★★ Ed HackettGreat people easy to work with no pushy salesmen Got a good deal on a 2024 wrangler ?? | Read Full Review12/3/2024 12:00:00 AM | Google
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★★★★★ Jeffrey RungeJust bought a 2025 Ram 1500 RHO “Raptor Killer” for 495 Jeep | Ram. I understand it’s the first one in New England. Kyle Mcenany was my sales guy, and he was awesome. I went after hours on a Sunday to check out the truck. Kyle came right out and showed us the truck and answered all of our questions. He gave me his personal cell nu | Read Full Review11/30/2024 12:00:00 AM | Google
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★★★★★ Dan PascucciThey were not busy and were able to accommodate me without an appointment. Very responsive service! Thanks! | Read Full Review11/30/2024 12:00:00 AM | Google
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★★★★★ bkkeavsGreat customer service at 495 Jeep. The whole experience was very comfortable and helpful making a decision. | Read Full Review11/30/2024 12:00:00 AM | DealerRater
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★★★★★ melocop123Very quick service and friendly staff. Service advisor I spoke to seemed knowledgeable. I will be using them for the rest of my services. | Read Full Review11/30/2024 12:00:00 AM | DealerRater
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★★★★★ Marisol LimauroMy scheduled routine service experience was great. I was greeted by the friendly staff and explained the service that would be provided and the timeline that it would take. The waiting room was comfortable with plenty of seats and tables with WIFI and refreshments. The service was fast and the staff was friendly and professional. | Read Full Review11/29/2024 12:00:00 AM | Google
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★★★★★ carrie mcleodRay in service is excellent. Friendly staff. Comfortable waiting area. | Read Full Review11/26/2024 12:00:00 AM | Google
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★★★★★ Patrick McCarthyThis has been a nightmare. I brought my 2019 Ram 1500 to 495 Ram/jeep/chrysler with a blown head gasket 4 weeks ago. It has 74,000 miles and had a 100,000 mile warranty. I purchased the vehicle at priority Ram up in Salisbury, MA. After almost three weeks of my truck sitting in the back lot untouched, they finally pulled the head of | Read Full Review11/26/2024 12:00:00 AM | Google
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★★★★★ Kenneth HicksI had a great experience at 495 Jeep Dodge Lowell mass. Mark, my technician was phenomenal taking care of my truck he made sure my tires we put on correctly for safety | Read Full Review11/25/2024 12:00:00 AM | Google
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★★★★★ PynkiI had an exceptional experience at 495 Chrysler Jeep Dodge RAM. From the moment I walked in, I felt welcomed and respected rather than pressured. My sales consultant, Mike, took the time to understand exactly what I was looking for in a vehicle and my budget constraints. The selection of used and new vehicles was impressive and well | Read Full Review11/23/2024 12:00:00 AM | Google
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★★★★★ Roger GoudreauI had a good experience at 495 Jeep. Had the 100,000 mile service and vehicle is running smoothly. Included pill change, tire rotation were performed in a professional manner. Car was ready at the time I was told it would be. A shoutout to Ray for his professionalism and great attitude. | Read Full Review11/23/2024 12:00:00 AM | Google
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★★★★★ Lilli CrottyThank you to mark for taking care of my ruby Mazda my car is riding sooth and im glad that i will be safe driving with my new tires | Read Full Review11/23/2024 12:00:00 AM | Google
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★★★★★ Claudio Damatathey promised to provide a missing car jack as I was buying the car but never delivered on it and after I made multiple phone calls getting an answer that they were working on it they finally said that it was not their responsibility. | Read Full Review11/23/2024 12:00:00 AM | Google
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★★★★★ Bill PlaistekMy recent oil change had been the third time that I had oil stains on my garage floor at home. I brought it back to find that oil was spilled on the engine and the residual oil was cleaned at the time I returned it back to them. | Read Full Review11/23/2024 12:00:00 AM | Google
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★★★★★ Nelson VargasDealership is clean and service department was very helpful | Read Full Review11/21/2024 12:00:00 AM | Google
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★★★★★ scottThis place is great !!!! No doubt about it - This is the best dealership!! Shah - the general manager - he is a great guy!!!! He is so approachable and personable- This is the third Jeep we purchased from this dealership- We dealt with Carlos, Bobby and RJ - they were all super informative - RJ went over the car with me when I pick | Read Full Review11/19/2024 12:00:00 AM | Google
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★★★★★ José Manuel CabreraBuen trabajo y muy buenas sentencio es | Read Full Review11/19/2024 12:00:00 AM | Google
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★★★★★ JOAN PAGANI live in New York and travel to Massachusetts to purchase my cars. Between my husband, myself, my children and other family members and friends, we have purchased over 20 vehicles from this dealership. They are honest, accommodating and don’t try and hit you over the head with outrageous prices. The salesman are not pushy and very i | Read Full Review11/19/2024 12:00:00 AM | Google
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★★★★★ crobsonSpeedy, high-quality service as always. They do a great job, and always worth the visit for service. | Read Full Review11/19/2024 12:00:00 AM | DealerRater
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★★★★★ Brian DoughertyJust purchased a new Durango, Robert Currie was very helpful through the process & very knowledgeable about the vehicle | Read Full Review11/18/2024 12:00:00 AM | Google
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★★★★★ Sofia DiMarcaEverytime I visit 495 Jeep, Ray takes such great care of me! Always so friendly and knowledgeable! | Read Full Review11/17/2024 12:00:00 AM | Google
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★★★★★ Allen kingI went in for 2020 jeep JL clutch recall. I left dealership and got less than 1 mile and clutch stopped working. I call dealership and they tell me to drive it back and we will look at it. I can’t drive it because clutch won’t work so they tell me to have it towed to them and they will look at it first thing in the am. They don’t hav | Read Full Review11/17/2024 12:00:00 AM | Google
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★★★★★ Bo BrugelCody did a nice job of getting me in, explaining my repairs, and ensuring everything was in good order with my Jeep | Read Full Review11/15/2024 12:00:00 AM | Google
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★★★★★ Tom BThe service department at 495 Chrysler always provides the best, from the ease of making appointments, the information about the service/repairs necessary, and the timeliness of the job. The waiting room is spacious and clean, as is the dealership. I have never had any issues with the 495 Chrysler team. | Read Full Review11/12/2024 12:00:00 AM | Google
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★★★★★ veasna sekThey were so helpful.. I was there for an oil change and tire rotation . It was quick and they actually gave my car a quick wash ??.. | Read Full Review11/8/2024 12:00:00 AM | Google
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★★★★★ Fred Wijnen-RiemsAdvisor was friendly and remembered my name. My van was brought right in. He explained exactly what was going to happen and that any unexpected issues would be addressed with me. The issue, a shimmy in the steering wheel at high speeds was resolved by a front end alignment and tire balancing. I feel that the time it took was reasonab | Read Full Review11/8/2024 12:00:00 AM | Google
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★★★★★ MikedBill, Mo and Shah were terrific. The sales and finance portions was a breeze. Bill even delivered to us in NH! What a great team! | Read Full Review11/8/2024 12:00:00 AM | DealerRater
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★★★★★ William FinnI had a good sense of what I wanted and what a fair price would be. Bill T was easy to work with, with minimal back and forth we got to a fair price. My delivery was fast and easy. The truck was clean and ready, and the paperwork smooth. I would recommend. | Read Full Review11/1/2024 12:00:00 AM | Google
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★★★★★ Carlos OrtizGreat service and quickly done highly recommended. | Read Full Review11/1/2024 12:00:00 AM | Google
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★★★★★ kenkate1818Car services such as oil change, car inspection etc.., were very good and people are friendly. Overall excellent! | Read Full Review10/31/2024 12:00:00 AM | DealerRater
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★★★★★ Steve BrennanGreat service and quick response. | Read Full Review10/30/2024 12:00:00 AM | Google
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★★★★★ Pratik GuptaFull of liars, they hide information, very rude staff, they don’t care about customers, they are just after your money I was told their will be Uber drop off and pick up arranged for me, i have written proof for the same, the they failed to inform me that they will not be picking me up when i dropped the car, they just wanted my mone | Read Full Review10/29/2024 12:00:00 AM | DealerRater
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★★★★★ Gina ShawAmazing Service experience as always. The team is always friendly and helpful whenever I go for service no matter the reason. | Read Full Review10/26/2024 12:00:00 AM | Google
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★★★★★ Sharon Benjamin-FauconierFriendly staff; very prompt with providing status updates on the service. | Read Full Review10/26/2024 12:00:00 AM | Google
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★★★★★ Leah HubacheckI don’t normally leave reviews, but the service department at 495 deserves one. I am happy to take the time to let you know that the service representative Ray should be recognized. I came in January 5th to replace what I thought was just a light bulb on my tail light, and have a recall on the engine handled at the same time. Unfort | Read Full Review10/24/2024 12:00:00 AM | Google
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★★★★★ R BI've been there few times already since Im new to the jeep family, the staff provided an outstanding service, they diagnosed the car and identified what the exact issue was, very professional and I highly recommend them to anyone who owns any type of Jeep. | Read Full Review10/23/2024 12:00:00 AM | Google
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★★★★★ Keith SachsMike Glover is best Service professional ever! | Read Full Review10/23/2024 12:00:00 AM | Google
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★★★★★ Mitchell ScottGood service and on time when making appointments. | Read Full Review10/22/2024 12:00:00 AM | Google
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★★★★★ Vanessa Santillan495 has very friendly and customer oriented staff! Special shout out to Ray Arocho for being patient and making the process smooth. Thanks | Read Full Review10/21/2024 12:00:00 AM | Google
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★★★★★ Patty AllabyThe staff was professional and the waiting room is very clean. Mike and Ray were very professional in handling my experience at 495 Jeep, chrysler dealer. | Read Full Review10/18/2024 12:00:00 AM | Google
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★★★★★ Vincent PreziosoGreat service, awesome waiting room , the service manager Ray is a great guy and the service writer Cody was very helpful. We took our Ram Promaster here for new tires and they did a great job with everything. I highly recommend going here for all your service needs , the dealership has a welcoming feel to it . | Read Full Review10/18/2024 12:00:00 AM | Google
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★★★★★ stephen cThe service advisor took my car in at the scheduled time. He directed me to the waiting area that was well stocked with snacks. The work was completed successfully and ahead of schedule. | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ Dianne BunkerI just bought my second Jeep here and had another great experience! It was done quickly and easily and I had my new jeep a day later. Bill was the sales agent and he was thorough and very helpful. I highly recommend this dealership. | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ Joscelyne RyderWe had the best car buying experience at 495 Chrysler Jeep Dodge Ram! Bill was our sales person and he was very nice, and efficient! I highly recommend this dealership! | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ Douglas GreenlandWe brought our 2020 grandcherokee to 495 service because a local garage we us for oil changes told us we needed head gaskets at 30k miles Ray in service checked it out and could not find any issues. There was no charge for cheching into this. This the second vehicle we hvae bought from 495 and even though we live 2hours away we wil | Read Full Review10/16/2024 12:00:00 AM | Google
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★★★★★ Jessica WinoskiRJ was a breeze to work with. I scheduled a time with him to look at this one jeep, which resulted in an out of state purchase. While I wish the process was a little smoother between both states, RJ made sure to do whatever he could to make up for it, even having my new jeep delivered to my house! While I may not be a returning custo | Read Full Review10/14/2024 12:00:00 AM | Google
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★★★★★ Michelle LucrezianoRay was great!!!! He kept me in the loop as they researched the issues with my Jeep. I definitely thought this was going to take longer than it did. Very satisfied with my experience. I will definitely continue to bring my Jeep for service to 495 in Lowell. Thank you! | Read Full Review10/11/2024 12:00:00 AM | Google
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★★★★★ jheath214Excellent customer service! Ray and his team helped diagnose an intermittent drive train problem on my 2017 Jeep GC that a different dealership was not able to do. The work was completed as promised and the problem was resolved. The 495 Jeep team is A1 and I will continue to use them for all of my service needs. | Read Full Review10/10/2024 12:00:00 AM | DealerRater
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★★★★★ Brooke WagnerQuick and easy. Friendly service advisor. | Read Full Review10/9/2024 12:00:00 AM | Google
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★★★★★ Paul LCarlos Ortiz was my salesman and made my new Ram purchase seamless. Zero pressure and very accommodating. It was an absolute pleasure visiting and doing business with 495 Ram Thanks so much | Read Full Review10/8/2024 12:00:00 AM | Google
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★★★★★ Donna C.First time Jeep owner of a used Wrangler. No service history known. I was able to quickly schedule my first time service appointment that was convenient. I was amazed at how quickly my oil change and tire rotation was performed. Great customer service! I am recommending 495 Jeep to my husband when his Jeep requires service! | Read Full Review10/8/2024 12:00:00 AM | DealerRater
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★★★★★ Andrea MacdonaldMike in service is amazing! Kind and friendly. Took care of the issue with my Jeep immediately. The dealership is clean and comfortable and staff are the best. | Read Full Review10/5/2024 12:00:00 AM | Google
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★★★★★ Peter ChapmanCarlos was amazing to deal with. He was attentive to our needs and continued to go above and beyond after the sale was made. If you are ever in need of a new vehicle, go to 495 Jeep and ask for Carlos! | Read Full Review10/4/2024 12:00:00 AM | Google
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★★★★★ Hassan akouryMike the service rep was amazing smooth transition in and out and very helpful | Read Full Review10/4/2024 12:00:00 AM | Google
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★★★★★ Greg S.Easy to make the appointment via text. Once I brought my WK2 Grand Cherokee in it was ready just a short while later that same day. It was a manufacturer warranty fix too! Honored the fix with no cost at all. Very satisfied with the level of customer service. Will return when needed for the next repair. | Read Full Review10/3/2024 12:00:00 AM | Google
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★★★★★ GP13The service department is top notch. I had the privilege of working with Ray. He was professional and courteous. I lived in a couple different areas and have been to multiple Dodge dealerships (don’t ever go to Herb Chambers in Danvers!!). This dealership is in a league of its own. Can’t recommend them enough. I’ll be back and will b | Read Full Review10/3/2024 12:00:00 AM | DealerRater
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★★★★★ Paul RobinsonMade appointment five to six days in advance for recall work , Left my vehicle for the day and work was not done, dealership did not get necessary parts for work to be done. Said they call me back when the parts were in. Have not heard from them yet. Still waiting.. four stars for their politeness! | Read Full Review9/28/2024 12:00:00 AM | Google
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★★★★★ kristin dickinsonGreat service!!!! They had me in and out in less than an hour for routine maintenence. Ray runs a seamless department. Thank You for always getting me in and out in a timely fashion! | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ Mark YoungFantastic dealership to lease or purchase a vehicle. No pressure no stress and not a long process, very respectful of your time. See Bill Tierney, the best salesperson! He has helped me through multiple leases with no issues, and they also have a great service department. | Read Full Review9/25/2024 12:00:00 AM | Google
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★★★★★ John BurkeCalled for appt - oil change tire rotation safety check and mass inspection - was on in the time they said and all the people were great .. Great Work | Read Full Review9/23/2024 12:00:00 AM | Google
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★★★★★ Shawn LamphierMy last experience was not a positive one. I was overcharged for an oil change and they didn’t have my correct information on the bill. | Read Full Review9/21/2024 12:00:00 AM | Google
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★★★★★ Joshua GulinelloEasy to shop and buy. Didn't feel pressured. | Read Full Review9/20/2024 12:00:00 AM | Google
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★★★★★ andy papasMade appointment for 9 am for a few recall items on my rammaster 3500 but was told they had limited lifts for this bigger unit and many similar units were ahead of me. As a result, it may not be ready until the end of the day. They arranged a ride home for me. It was ready about mid-day at no cost. | Read Full Review9/18/2024 12:00:00 AM | Google
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★★★★★ Gregory ClarkThe dealer proactively reached out regarding the recall notice, scheduled and completed the recall service very quickly. | Read Full Review9/18/2024 12:00:00 AM | Google
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★★★★★ Katie CarlsonI have had great experiences every time I’ve gone in for service. They are nice and get my car serviced quickly. The waiting area also provides amenities that make the wait seem like nothing! | Read Full Review9/18/2024 12:00:00 AM | Google
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★★★★★ Peter YangI worked with a knowledgeable salesman, who is friendly and passionate about what he does. I will come back to work with him again. | Read Full Review9/18/2024 12:00:00 AM | Google
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★★★★★ NinaREveryone at 495 CJDR from Management to Service has been so helpful and always kind! I would highly recommend them to anyone! | Read Full Review9/17/2024 12:00:00 AM | DealerRater
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★★★★★ Ashley TierneyIf you’re looking for somewhere to get your car serviced or even buy a new car I HIGHLY recommend 495. They always go above and beyond for me. Ray is amazing make sure to ask for him!! | Read Full Review9/15/2024 12:00:00 AM | Google
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★★★★★ Steve PaivaAlways had a great experience with the Staff , | Read Full Review9/13/2024 12:00:00 AM | Google
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★★★★★ Michael MelloThe crew is GREAT!!!! Ray Arocho is by far the best service manager that I ever had to deal with. With all the problems I had with my Gladiator he made sure that I was taken care of by having a loaner for me and keeping me updated on the progress of the work on my gladiator. | Read Full Review9/11/2024 12:00:00 AM | Google
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★★★★★ Sandra MansurService was excellent, everything explained and done in a timely manner | Read Full Review9/11/2024 12:00:00 AM | Google
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★★★★★ chefpleamonI came late in the day for an oil change,Ray made sure that I was able to be serviced.The oil change was done and the car was even washed. Very good service today. Thank you. | Read Full Review9/10/2024 12:00:00 AM | DealerRater
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★★★★★ Steven DonovanRJ was very helpful. Very easy process. Will highly recommended this dealership. 100% satisfied | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ Jay LyonsMy 2024 Jeep has been in service for 6 weeks. Communication is poor and not professional. I never leave this type of review but am at my wits end. | Read Full Review9/4/2024 12:00:00 AM | Google
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★★★★★ Gavin Maxim8-30-24 Service completed on my truck “ oil change” all went well the service team once again was professional all good Tx Gavin Maxim 5-31-24 I just had service completed to my truck for a minor safety issue. Once again the service team excelled on all. Thank you again Gavin Five star service, that's what I am talking about!!!!! | Read Full Review9/1/2024 12:00:00 AM | Google
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★★★★★ Jessica FazioGreat service and great staff! | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ Matthew GriffinGreat service! Excellent detailing work. Special thanks to Ray my service advisor for being so helpful. | Read Full Review8/31/2024 12:00:00 AM | Google
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★★★★★ DaveThe service attendant was excellent. He answered all my questions and was friendly and attentive in doing so. Very clean wait area. | Read Full Review8/31/2024 12:00:00 AM | DealerRater
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★★★★★ Claudia QuintanillaMaintenance service was fast, pleasant advisor. | Read Full Review8/29/2024 12:00:00 AM | Google
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★★★★★ Nicole JamesonWorking with Shah and his team was absolutely seamless in purchasing my first jeep! Very pleased with their service, highly recommend working with 495 - you won’t be disappointed! | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ bennyrok gravelAlways busy, long waiting time! And very expensive. | Read Full Review8/27/2024 12:00:00 AM | Google
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★★★★★ Jean-claude DavidGreat customer service/ Amazing experience | Read Full Review8/26/2024 12:00:00 AM | Google
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★★★★★ pap_3rdExcellent service. Mike in service department was Very professional I would recommend your service department | Read Full Review8/26/2024 12:00:00 AM | DealerRater
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★★★★★ Elizabeth CherryBrought my car in because the check engine light came on. Dave C had no problem plugging in my car even though it was almost closing time. When we learned the issue, Dave knew it wasn’t safe to drive or it could cause serious damage, so he arranged for me to leave my car there that night and they would fix it the next day. Wonderful | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Andrew PappastergionEasy scheduling and prompt service. Clean and comfortable customer wait areas. Service advisors pleasant and helpful! | Read Full Review8/24/2024 12:00:00 AM | Google
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★★★★★ Mike DThey are great to work with and they took care of things. I would have given five stars, however, my truck reeked of cigarette smoke. I had to drive home with all the windows open. | Read Full Review8/21/2024 12:00:00 AM | Google
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★★★★★ phippenk0915Went an above and beyond. Great dealership and people to work with. Johnny was great. | Read Full Review8/20/2024 12:00:00 AM | DealerRater
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★★★★★ Todd CominsQuick and easy service. Even washed my vehicle! | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ HAROLD SALANTDisappointing. 2 + weeks in the shop. A test drive to check the 1 (of 4) item to be fixed didn't show up on the drive. The 2nd item did show up, but was told they could not fix the problem if it doesn't show up on their computer. Nice enough, but just doesn't seem any better than any other service. Still need to have csr repai | Read Full Review8/19/2024 12:00:00 AM | Google
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★★★★★ Chuck Vanteemschetoo me I had a major problem they assured me and took care of the problem right away great place great people | Read Full Review8/18/2024 12:00:00 AM | Google
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★★★★★ NFLGirlieMy husband and I both own Mopar and we’ve never had an issue with the service at 495 Dodge. Mike is always so nice and accommodating. The only reason I didn’t give five stars is really not the fault of the dealer, but it did take a while for parts to come in and they tried to get me a subscription to SiriusXM when they installed my n | Read Full Review8/17/2024 12:00:00 AM | Google
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★★★★★ Isabel SlomanI bought a car this week and it was completely painless all thanks to Bill Tierney! He was always fast with responding to texts, answered every phone call, and did an amazing job of keeping me updated through the entire process. As a younger female I was told not to walk into a dealership without my Dad there to help me or else I’d | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Jay Kelley495 Jeep was very quick and customer friendly. Recall went smooth and fast. | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Lisa ManiscalcoRay was very helpful in getting my oil change and tire rotation done quickly and efficiently. He answered all my questions and even pulled my car around for me when it was completed. In the meantime, the waiting room was a really nice space to get some work done. Overall, I had a great, easy experience with the 495 service department | Read Full Review8/15/2024 12:00:00 AM | Google
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★★★★★ Rohusse SantanaExcelente servicio, el vendedor Argenis imcreoble ese joven y muy atento con los clientes | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ LuckyLeoZero stars!!! They lied about having to repair a part that broke twice with their install, so I went in for a third time and that’s when the lies started. I immediately called Jeep and they told me to find any other dealer to fix it, so I did. I also made sure FCA knows who representing them. It’s a group of clowns who work there wea | Read Full Review8/14/2024 12:00:00 AM | Google
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★★★★★ ray AMy service experience was one of the best experiences I’ve had at a dealership. I would like to give a shout out to all who are involved with the service department also a shout out to all sales for the experience I had with my new purchase. Thank you 495 for a great experience. | Read Full Review8/13/2024 12:00:00 AM | Google
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★★★★★ Susan OlearyWe brought our 3rd car from “RJ” and “SHAH” at 495, they are amazing here. Love that it’s easy and quick to get a deal done, and pricing is always better than other deals at other dealerships since I always go last to 495 to see if they can beat other offers! “RJ” is so helpful and attentive and will go out of his way to help you any | Read Full Review8/13/2024 12:00:00 AM | Google
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★★★★★ Shawn LimerickGreat people!! Great service !! | Read Full Review8/12/2024 12:00:00 AM | Google
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★★★★★ HAROLD SALANTDisappointing. 2 + weeks in the shop. A test drive to check the 1 (of 4) item to be fixed didn't show up on the drive. The 2nd item did show up, but was told they could not fix the problem if it doesn't show up on their computer. Nice enough, but just doesn't seem any better than any other service. Still need to have csr repai | Read Full Review8/12/2024 12:00:00 AM | Google
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★★★★★ Cesar PinedaI have been taking my truck here since i bought it back in 2020 and the service department is pretty amazing at this dealership. Thank you guys for everything | Read Full Review8/10/2024 12:00:00 AM | Google
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★★★★★ David LezenskiGreat family business!! Outstanding service department. | Read Full Review8/7/2024 12:00:00 AM | Google
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★★★★★ Brandilynch22Went for routine service and everything was great as always. Staff is always friendly and was in and out. | Read Full Review8/2/2024 12:00:00 AM | DealerRater
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★★★★★ Rungnapa OnjanGood service , thank you Michael Glover. | Read Full Review8/1/2024 12:00:00 AM | Google
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★★★★★ Maribel AyalaWorkers very polite God service and very helpfu | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ Osiel Jaramillothe best customer service !!?????? | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ Christina ReidThey were quick and efficient | Read Full Review7/31/2024 12:00:00 AM | Google
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★★★★★ RLSMy lease was ending on a truck I got from a different dealer. Kyle, Orlando and the managers worked with me to get the best deal possible on my new RAM 1500 lease. | Read Full Review7/31/2024 12:00:00 AM | DealerRater
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★★★★★ coachbriggsThey have always been easy to work with. The dealership is clean and I love the snack/drink options in the waiting room. | Read Full Review7/30/2024 12:00:00 AM | DealerRater
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★★★★★ Gregory BrownGreat car buying experience, a helpful team that made the whole process enjoyable. | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ Nicholas SilvaUpon arrival I was greeted by Ray the service advisor and was given excellent service throughout the time I spent at the dealership. My vehicle was diagnosed in a timely manner and by a very qualified technician (Mike) who was able to show and explain what was wrong with my vehicle as well as what it would take to repair it. I would | Read Full Review7/30/2024 12:00:00 AM | Google
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★★★★★ CtsEveryone I spoke to was friendly and helpful. I worked with RJ. He was professional and knowledgeable. That is why my husband and I are repeat customers. | Read Full Review7/26/2024 12:00:00 AM | DealerRater
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★★★★★ Fred LavoieHad a great experience with 495 Ram. I dropped off my truck ?? early and to my happiest surprise it was repaired and ready earlier than expected and thank goodness I bought the extended warranty the repair would have cost ?????? me thousands it ended up being covered by the warranty | Read Full Review7/23/2024 12:00:00 AM | Google
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★★★★★ Roger BourassaBest customer service I ever had at a jeep service center Ray and Jo was great | Read Full Review7/19/2024 12:00:00 AM | Google
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★★★★★ Abraham FigueroaAmazing work! Great service! | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ Keith SantosBrought Jeep in for some paint remediation for a known issue. Ray from services was great to work with and took care of all the issues without hesitation. Great customer service. | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ Valerie MartinGuys we’re great! Very helpful and accommodating | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ Twin DaddyOne of the best experiences I’ve ever had and I purchase/lease a lot of cars. I worked with Kyle and the Manager Sean. They were amazing and made sure it was a smooth experience. I had my 4yr old son with me so time wasn’t on my side, they knew that and were outstanding. Thank you to Kyle and the management of 495. I love my Rebel! | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ Kellie DI found leasing a new car to actually be a pleasant experience. Everyone was extremely helpful. | Read Full Review7/18/2024 12:00:00 AM | Google
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★★★★★ Amy Lynne PoirierAmazing service!! I came in like a wreck after my car had broken down in a parking lot on a 100 degree day. Michael in service and his team came to the rescue! They made a very bad day a much better day. If possible for 10 stars I would!! Cannot thank Michael enough for organizing my car for a speedy turn around! | Read Full Review7/15/2024 12:00:00 AM | Google
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★★★★★ Andre DeveauxAt 495 Chrysler the staff were very professional and made my issue their own. I was very happy with the outcome and will definitely be back again. | Read Full Review7/12/2024 12:00:00 AM | Google
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★★★★★ JnkpakService is great along with very good coupons friendly and courtius employees. Would recommend them | Read Full Review7/12/2024 12:00:00 AM | DealerRater
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★★★★★ Christine GarveyGreat service. Fast scheduling for my appointment. Very friendly and courteous staff. Thank you!!!! | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ Dolores LattanziI've purchased 4 vehicles from them. All services were great, even follow up in service dept! | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ Diane KingI was so comfortable with my experience no pressure this is my second time buying a Jeep I highly recommend 495 Jeep | Read Full Review7/11/2024 12:00:00 AM | Google
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★★★★★ Rody BThese individuals who are employed at 495 Dodge, know my car intimately. I place trust in them with my car, as they provide a solution to any issues that arise. The response from 495 Dodge is straightforward: I receive your assistance. | Read Full Review7/9/2024 12:00:00 AM | Google
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★★★★★ Cindy RebidueRay is always very helpful when my Jeep is in for service. | Read Full Review7/4/2024 12:00:00 AM | Google
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★★★★★ Glenn LeMaitreService team is Absolutely Amazing! Friendly Professional and extremely Talented | Read Full Review7/4/2024 12:00:00 AM | Google
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★★★★★ Shawn BouleyBest place to buy a cdjr vehicle, sales and service team is the best around! | Read Full Review6/28/2024 12:00:00 AM | Google
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★★★★★ GwGreat customer service with friendly, knowledgeable employees. Made the process very easy and smooth. Highly recommend! | Read Full Review6/28/2024 12:00:00 AM | DealerRater
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★★★★★ Kerri LavitaI was very unhappy with the service I received. I bought a preowned certified Dodge vehicle complete-with a Dodge extended factory warranty from an out of state Dodge dealer. This dealership at first refused to honor the Dodge warranty without paperwork from before my ownership, they only honored the warranty once the General Manage | Read Full Review6/28/2024 12:00:00 AM | Google
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★★★★★ Jason LaVoieThe service manager we talked to was condescending , insulting, and acted like we was wasting his time. He accused us of manufacturing receipts and overall treated us terribly. There are dealers in the area that are kinder and treat us like humans. Go to a different dealer. | Read Full Review6/27/2024 12:00:00 AM | Google
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★★★★★ Nicole MI had an excellent experience buying my Jeep with 495 Jeep! | Read Full Review6/26/2024 12:00:00 AM | Google
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★★★★★ Jessica CRay was great and kept me updated through the whole process! | Read Full Review6/26/2024 12:00:00 AM | Google
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★★★★★ George PilatoHad my oil changed,tires rotated and an inspection sticker done and it was a very reasonable amount of time ???? | Read Full Review6/24/2024 12:00:00 AM | Google
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★★★★★ John CoakleyVery good people to deal very friendly | Read Full Review6/24/2024 12:00:00 AM | Google
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★★★★★ Johnnie OrtizAwesome work, love the staff, fast and accurate work, hat's off guys | Read Full Review6/24/2024 12:00:00 AM | Google
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★★★★★ Larry dumasFriendly fast service. Highly recommend | Read Full Review6/24/2024 12:00:00 AM | Google
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★★★★★ Lori SmerdonGreat service as always by their mechanic Mark W.. Highly recommend this dealership! | Read Full Review6/23/2024 12:00:00 AM | Google
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★★★★★ Martin and KellyAlways a great experience at 495! I was in and out in no time for an oil change and tire rotation! Ray is always helpful when I need it! | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Kynan ReidI just had my truck in for a long list of maintenance items. Everything was taken Care of very quickly and communication was great. I scheduled my appointment online and immediately starting getting Texts with next steps And expectations. Overall it was a great experience! | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ Lori SmerdonGreat service as always. Highly recommend | Read Full Review6/21/2024 12:00:00 AM | Google
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★★★★★ CjjjkBought vehicles there before and had them worked on there they are a very busy dealership | Read Full Review6/21/2024 12:00:00 AM | DealerRater
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★★★★★ Jonathan SmithGreat people. Awesome customer service. Will go purchase here again. Thank you. | Read Full Review6/19/2024 12:00:00 AM | Google
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★★★★★ csedilleGreat experience, bill was very helpful and professional. Quick to get everything switched over. Highly recommend | Read Full Review6/17/2024 12:00:00 AM | DealerRater
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★★★★★ Iwona DelaneyKyle was my sales representative. He is very knowledgeable, personable and helpful. Highly recommend him! | Read Full Review6/14/2024 12:00:00 AM | Google
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★★★★★ Mindee OwensQuick, and ran car thru car wash too | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ John CabralThis is my second time getting a vehicle there and I've had overall good experience usually dealers are very shady crooked and the times it feels like they're really trying to F you over. Here they don't pressure you they allow you to do your thing allow you to shop. I went there I was able to look find a vehicle I liked everything g | Read Full Review6/13/2024 12:00:00 AM | Google
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★★★★★ Richard Rapacki Jr.Fast scheduling and fast service. Very helpful staff. | Read Full Review6/12/2024 12:00:00 AM | Google
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★★★★★ Rae AkinsanyaTL;DR - Battery and Alternator needed replacing. 2-3 hour service charged as a 4 hour service - i had no energy for negotiation/questioning so maybe try if you do. Some vague researching consistently said 15-30min max to replace the battery and b/t 1-3 hours to do the alternator. I'm not a mechanic but 4 hours seems like overkill for | Read Full Review6/12/2024 12:00:00 AM | Google
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★★★★★ D GagnonAlways a smooth process in leasing my vehicles. Highly recommend | Read Full Review6/10/2024 12:00:00 AM | Google
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★★★★★ Ashley FazioRay was super informative and helpful as he always is when I go in for any type of service. He made sure he got my car in quick and answered any and all questions that I had. | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ Nara HI went in to remove the speed limiter off my van. They were able to fit me right in and done the job within an hour. Satisfied | Read Full Review6/7/2024 12:00:00 AM | Google
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★★★★★ mark.gClean, professional, on time, friendly, helpful, will visit again and tell other Jeep owners about it | Read Full Review6/1/2024 12:00:00 AM | DealerRater
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★★★★★ Gavin Maxim5-31-24 I just had service completed to my truck for a minor safety issue. Once again the service team excelled on all. Thank you again Gavin Five star service, that's what I am talking about!!!!! every time I bring my 2019 Ram 1500 pickup truck in for service or just general questions I am extremely happy with the customer service | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ Excellent DieudonneDon't waste your time with 495 dodge always miss diagnosis never follow up with customers and no return phone call service lines is a joke better if you walk in and you will see all service advisers is seating down doing nothing or even answer a phone call | Read Full Review5/31/2024 12:00:00 AM | Google
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★★★★★ Dan SandlerShah and Billy and Mo and the entire 495 CJDR team treated me with world class service - a great car buying experience | Read Full Review5/30/2024 12:00:00 AM | Google
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★★★★★ Michele CapenGreat group of people and easy to work with. Excellent Service! Another service done and another GREAT experience! | Read Full Review5/30/2024 12:00:00 AM | Google
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★★★★★ Brian JudgeAlways look forward to getting my vehicle serviced at 495 Chrysler Jeep Dodge Ram. Thumbs up to everyone from parts to service, you guys do a great job! | Read Full Review5/28/2024 12:00:00 AM | Google
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★★★★★ Lenny BanakosMet with RJ and was looking at a Jeep vehicle. I preferred 2023 model. They had a Jeep Renegade reduced, Jeep was combining the Renegade with another Jeep Vehicle to replace the Renegade. The price was good and I traded my 2018 Subaru Legacy 4 Door pretty much loaded for the 2023 Jeep Renegade. RJ was very professional in selling me | Read Full Review5/25/2024 12:00:00 AM | Google
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★★★★★ Mark RasimowiczIncredible service and knowledgeable staff | Read Full Review5/25/2024 12:00:00 AM | Google
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★★★★★ Michol GuilbaultService ++. Allstars service. Had a transmission update, in and out in 30 min and a wash! Can't beat it! | Read Full Review5/24/2024 12:00:00 AM | Google
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★★★★★ Kevin WhippenBought my RAM truck here in 2019 with extended warranty. I have since retired and moved out of state but continue to have my truck serviced here. Have never been dissatisfied or had a bad experience with this dealership! I would highly recommend! | Read Full Review5/23/2024 12:00:00 AM | Google
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★★★★★ Dana WatfordIt was easy to schedule, drop off and pick up. | Read Full Review5/22/2024 12:00:00 AM | Google
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★★★★★ K GDid not reset oil change light. Other then that service was good | Read Full Review5/22/2024 12:00:00 AM | Google
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★★★★★ John BalzottiKept me informed. Finished when they said it was going to be done. Friendly service. | Read Full Review5/21/2024 12:00:00 AM | Google
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★★★★★ Brian DoughertyScheduled service thru Ray, he does a great job keeping you informed. Had an oil change and my brakes done | Read Full Review5/18/2024 12:00:00 AM | Google
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★★★★★ Colleen ParrRay was fantastic keeping me up to date on what was going on with my vehicle ! | Read Full Review5/17/2024 12:00:00 AM | Google
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★★★★★ Linda Mansfield495 Jeep Dealership , Lowell was amazing to work with. Extremely accommodating, friendly and easy. Had solutions for every question or concern in the most positive manner. Shout out to RJ who in my opinion, exemplifies the true meaning of great customer service and professionalism. Thank you 495 for a great experience. Left with not | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Karen MendozaEveryone is always friendly and professional The waiting area is very clean , love that they have drinks and snacks. Also very efficient. Washed my Jeep too! Highly recommend! | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Brian KinsmanNice and simple transactions and good communication. THANKS! | Read Full Review5/16/2024 12:00:00 AM | Google
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★★★★★ Max HughesMy experience with Joseph and 495 jeep was enjoyable, smooth, and quick. I told him what I was looking for and what specific features I needed and he came back in 5 minutes with a couple of options. I had my car the next day and I love it. | Read Full Review5/14/2024 12:00:00 AM | Google
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★★★★★ Phillip CappellaThey were very prompt and helpful. I had my computer programmed to accept a trailer hitch harness. It works fine. I also had them check me key fob as it wasn't unlocking the doors. They checked the fob out for me and explained the fob needs to be replaced. I declined that due to finances and will be back in a couple of weeks to repla | Read Full Review5/7/2024 12:00:00 AM | Google
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★★★★★ Nicholas PavloskiTook car earlier than expected. Finished earlier than expected. Did all I asked and more for reasonable price. Washed the car too. | Read Full Review5/4/2024 12:00:00 AM | Google
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★★★★★ Norman JailletAlways get top service at 495. Thanks Ray! | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Gary ChandonnetI've been doing business with these guys for years. From the sales staff to the service department and the ownership. They have always treated me right. From multiple leases to general repairs and maintenance, I always leave satisfied. Looking forward to many more future transactions. | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ Alisha SilvestroneJeep always is quick and efficient and provides great service | Read Full Review4/30/2024 12:00:00 AM | Google
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★★★★★ BARRY DRISCOLLMy third Jeep from 495 Chrysler, Jeep, Dodge, Ram. Always the best price and experience. | Read Full Review4/29/2024 12:00:00 AM | Google
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★★★★★ EUGENE KRAUSEWarranty recall on my new 2023 Jeep Compass Trailhawk. The Service Department took the vehicle in at the scheduled time and completed the work in a little more than 1 hour. Good job ! | Read Full Review4/29/2024 12:00:00 AM | Google
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★★★★★ Wanda LougeeExcellent customer service. Everyone was extremely nice and my car was ready when they said it would be. | Read Full Review4/26/2024 12:00:00 AM | Google
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★★★★★ Cheyenne NathalieBobby and Shah were amazing. They were extremely helpful and patient throughout the entire process. This is my 3rd Jeep from 495 and I would recommend anyone in the market for a car to do business with them! | Read Full Review4/26/2024 12:00:00 AM | Google
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★★★★★ RICHARD silvioA couple weeks ago I had the pleasure of meeting Sean bouley at the 495 Chrysler Jeep Dodge dealership in Lowell Mass. I can't express deeply enough this young gentleman's work ethic professionalism in his demeanor for his job he is the service advisor which he does his job not only to the best of his ability but 120% every day. I've | Read Full Review4/24/2024 12:00:00 AM | Google
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★★★★★ Tom BradfordAlways go the extra mile to satisfy the customer. No secrets, always upfront and honest, excellent communication, always on time | Read Full Review4/23/2024 12:00:00 AM | Google
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★★★★★ George BernierGreat sales person Bobby Currie. | Read Full Review4/23/2024 12:00:00 AM | Google
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★★★★★ Crzy 25No issues, went in for a Oil Change and tire rotation and was in and out inside of an hour. | Read Full Review4/21/2024 12:00:00 AM | Google
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★★★★★ Chris HancockVery great very professional and talked me through all issues … | Read Full Review4/20/2024 12:00:00 AM | Google
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★★★★★ CqThe advisors are professional and courteous,. My jeep”s issue was serviced in a prompt manner. I would recommend! | Read Full Review4/20/2024 12:00:00 AM | DealerRater
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★★★★★ Linda TrabuccoService department is easy and fair to work with. | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ Kimberly LanteriNo problem with sales or service, but the Finance department is dishonest and will trick you into signing for products that they are “throwing in for free”. Then will charge you for them, and the GM will tell you too bad because you signed. Awful awful awful experience. Will never purchase another car again because the finance depart | Read Full Review4/18/2024 12:00:00 AM | Google
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★★★★★ Dennis VolpeGreat, customer oriented. Nice experience. | Read Full Review4/17/2024 12:00:00 AM | Google
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★★★★★ Paul VercelliniMy experience was awful! The communication was brutal I had to initiate all cummuncation to get any information. Truck was there for a week, when I voiced my frustration on no info to what was going on with truck I got a response of “you can come pick up truck if I want” which I responded that it itc was towed there! That’s enough of | Read Full Review4/17/2024 12:00:00 AM | Google
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★★★★★ Debra PluchakThe wait was short and quick, everyone was friendly and I’m very satisfied. | Read Full Review4/16/2024 12:00:00 AM | Google
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★★★★★ Xiomara bonillaThanks to the Jeep Services Department for the excellent service they provide us in the area, they are the best, friendly and attentive staff, I always recommend them. | Read Full Review4/14/2024 12:00:00 AM | Google
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★★★★★ ERIC FitzgeraldHelped me out with my daughter's first car by giving me the best price for my trade in and the salesman Bill was a great guy to work with I'll definitely be buying a new truck from them shortly | Read Full Review4/13/2024 12:00:00 AM | Google
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★★★★★ T. AbateI stopped in for my high roof cargo inspection without an appointment. I dropped off the van at 3 and was back on the road by 3:30. Much appreciated!! | Read Full Review4/12/2024 12:00:00 AM | Google
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★★★★★ Marc BelliveauGreat service from start to finish | Read Full Review4/11/2024 12:00:00 AM | Google
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★★★★★ elizabeth ronayneThe best service department. They are diligent, courteous and dog friendly! | Read Full Review4/11/2024 12:00:00 AM | Google
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★★★★★ Dave KotlyarGreat experience buying a new Jeep here! | Read Full Review4/11/2024 12:00:00 AM | Google
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★★★★★ Steve SevignyEverything was smooth and professional | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ PallidunEngine light is back on again, after being assured recalled fixed it | Read Full Review4/10/2024 12:00:00 AM | Google
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★★★★★ Tommy cross TommycrossIncredible good service. My sales person was helpful and caring for my interest. Happy to recommend your dealer ship and Joseph st brice.was really easy to deal with. I want to thank him personally | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Gary ChandonnetFast professional service as usual | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Ember FortunaEveryone was very helpful with the process of getting my new vehicle and was able to work with me on the lowering the price! | Read Full Review4/9/2024 12:00:00 AM | Google
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★★★★★ Mike ArcherEasy to make an appointment. Fast and reasonably priced. | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ Jen DignanI love this service department! Ray and his guys are the best! | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ Rachelle EliasThey were able to get my vehicle right away, evaluate the issue and provide me with an estimate within 24 hours. Ray the service manager was very helpful and responsive. | Read Full Review4/8/2024 12:00:00 AM | Google
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★★★★★ Andrea TrovatoSales Team is great! Very honest, good people! Fun and welcoming showroom. They were so kind to my kids and showed them around all the cars. Service is friendly and professional. Would highly recommend! | Read Full Review4/7/2024 12:00:00 AM | Google
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★★★★★ NotAJeepOwnerI haven't been there in years and no longer have a jeep. I don't know why I received this request. | Read Full Review4/7/2024 12:00:00 AM | DealerRater
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★★★★★ Lauren ProiettiGreat experience with Johnny in sales. Loving our new jeep! | Read Full Review4/4/2024 12:00:00 AM | Google
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★★★★★ Ernie LVery friendly and helpful staff. Kyle helped me find the vehicle that fit my needs and stayed late to make sure everything was set up and in order with my new car. | Read Full Review4/4/2024 12:00:00 AM | Google
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★★★★★ Julie SollingerOutstanding dealership to work with if you’re searching for a new car. Very accommodating to my needs and financial situation. | Read Full Review4/3/2024 12:00:00 AM | Google
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★★★★★ Yany PinaThey did a nice job following up with my service. Also, they we quick. | Read Full Review4/3/2024 12:00:00 AM | Google
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★★★★★ Edrice VincentPrompt and professional. Never any issues! | Read Full Review4/2/2024 12:00:00 AM | Google
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★★★★★ Mark MilesVery nice folks. Accommodating and negotiated a fair deal. Closing & delivery were fast and easy. It was a very positive experience doing business here. | Read Full Review3/30/2024 12:00:00 AM | Google
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★★★★★ Susan LynnI needed a key that had to be ordered (verified by calls to many dealers). Staff were polite and informative about process and cost. I was provided a time frame and the process was completed faster than expected. All staff were nice people which makes any retail experience better. | Read Full Review3/30/2024 12:00:00 AM | Google
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★★★★★ Cynthia ZatlokowiczI had my jeep towed here after the dreaded check engine light flashed at me. They were able to quickly diagnose the issue and when i had lots of questions on pricing for the fix, they provided me with prompt responses. I would take my jeep here again, the service guy who stays later was great at helping me understand what was going o | Read Full Review3/29/2024 12:00:00 AM | Google
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★★★★★ Rich DI really like the service department at 495. We have bought two or three cars from them over the years and they have always been great. Over the last year or so I’ve gotten frustrated with the service department where I bought my most recent car and decided to go back to 495. I will continue to stick with them for the work, speed and | Read Full Review3/29/2024 12:00:00 AM | DealerRater
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★★★★★ Stephen BluteGreat service! Made everything easy! | Read Full Review3/28/2024 12:00:00 AM | Google
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★★★★★ Caroline KennedyMy Jeep Dealership experience was fantastic as usual. The entire staff I have contact with have been fantastic. So, this last visit went as I expected. Ray was so great with communications and is very personable. The whole building seems to be clean and welcoming. Good coffee too! Caroline Kennedy | Read Full Review3/28/2024 12:00:00 AM | Google
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★★★★★ Ryan HallI had the pleasure of meeting and working with Kyle and Moe and the level of ease, care and efficiency which they handled my purchase after experience the exact opposite from other dealers was refreshing and very admirable. I have already begun to share with friends and family that if they are ever in the market hands down this is w | Read Full Review3/26/2024 12:00:00 AM | Google
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★★★★★ Makayla NicklesPleasant to work with, very nice staff & an easy process. Shah (Manager) and Orlando helped us every step of the way. | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ offpriddyJust recently purchased a 2024 Jeep Grand Cherokee hybrid thru 495 CJDR, my 5th lease vehicle with this dealership. Great staff and fantastic service. Entire process was very steam lined. | Read Full Review3/25/2024 12:00:00 AM | DealerRater
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★★★★★ Eric AntunezAbsolutely waste of my time! Came in for oil change and tire rotation. Received the oil change and got an air filter that I didn’t ask for. Went to leave and notice that the rear driver side tire that I came in for nothing was done about it and two of my other tires were low on air. | Read Full Review3/25/2024 12:00:00 AM | Google
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★★★★★ Greg MagnantEasy Saturday AM appointment, the guys were friendly & helpful. Was in and out for oil change. Clean welcoming facility. Highly recommend! | Read Full Review3/24/2024 12:00:00 AM | Google
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★★★★★ Richard LeighYour place of business is warm, comfortable, clean and very well organized.Being My first appointment, My Service Man ( Ray ) assured me that my vehicle is in Professional hands. If I had questions, he was there for me. That’s Peace of Mind for My Very expensive investment. The service was done properly and in a timely manner. Thank | Read Full Review3/24/2024 12:00:00 AM | Google
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★★★★★ Tayna PillotRJ was super nice and helped me figure out my options and was very informative. Definitely recommend seeing him. | Read Full Review3/23/2024 12:00:00 AM | Google
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★★★★★ Joseph PowersVehicle was treated professionally and repaired well. Would recommend. Service guy Ray was a really nice down to earth guy. | Read Full Review3/22/2024 12:00:00 AM | Google
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★★★★★ Richard LeighYour place of business is warm, comfortable, clean and very well organized. And My vehicle was serviced properly. But, the personnel while checking in and checking out was not very friendly. I almost felt like I was bothering them. They must have been having a bad day ( it happens) I’m Thankful for your service….. | Read Full Review3/22/2024 12:00:00 AM | Google
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★★★★★ Michele CapenGreat group of people and easy to work with. Excellent Service | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ natalie zompaFast and precise customer service. Arjenis was amazing. Finance was great. | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Clinton SmithI bought new Ram pickup, had a great experience. Everyone was easy to deal with. Bill in sales did a great job. | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Ryan McIverKiller buying experience all around! Way to go Shah and Joseph! We love our new Wagoneer. | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ Roger GoudreauI had a good experience at 495 Jeep. Oil change, tire rotation and inspection sticker were performed in a professional manner. Car was ready at the time I was told it would be. A shoutout to Ray for his professionalism and great attitude. | Read Full Review3/21/2024 12:00:00 AM | Google
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★★★★★ brianjudge3495 Chrysler Jeep Dodge Ram exceeded expectations as usual. From their parts department to their service department I found them to be friendly and professional. | Read Full Review3/20/2024 12:00:00 AM | DealerRater
