Return to complete listing of Chrysler Oil Change Service Specialists In Lansing

Mon: 07:30 am - 06:00 pmTues: 07:30 am - 06:00 pmWed: 07:30 am - 06:00 pmThur: 07:30 am - 06:00 pmFri: 07:30 am - 06:00 pmSat: 08:00 am - 02:00 pmSun: Closed

General Service
Oil Changes
Tire Maintenance
Brake Service
Battery Service

Why should you visit a Mopar service center?

Regardless of whether you drive a Chrysler, Dodge, Jeep®, Ram, FIAT® or another brand vehicle, we offer fast and professional service for nearly all makes and models.

Fast and convenient service
No appointment needed
Service for nearly all makes and models

Complimentary multi-point inspection
Tires and other services available

Coupons and Rebates for extra savings
Factory-trained, certified technicians

Backed by the World's Best Brands Mopar® Express Lane uses parts and products from the most trusted automotive brands.

Mopar® Express Lane uses only genuine Chrysler, Dodge, Jeep®, Ram and FIAT® Brand parts. All parts have been tested to ensure function, fit and finish of original specifications.

Magneti Marelli® parts are used on all other makes and models. Magneti Marelli has been a leader in both quality and innovation for 95 years and counting.

Mopar® Express Lane recommends Pennzoil® Motor Oil. We also offer the highest quality Pennzoil synthetic oil, keeping your engine clean and extending the life of your oil change for an even greater value.

The lifeblood of your Vehicle

The importance of regular oil changes can’t be overstated in keeping your engine running smoothly. Schedule an appointment with our highly trained technicians for help in finding the right oil for your needs or drop in for Express Lane service.

The Many Benefits of Engine Oil At its most basic, oil keeps your engine running. It also serves a number of other functions that help to prolong the life of your vehicle.

Friction Reduction
Heat Reduction

Engine Cleaning
Weather Tolerance

Rust and Corrosion Prevention
Improved Performance

How to Read your Tires

A vehicle asks a lot of its tires. By learning how to identify wear and decipher your tire's sidewalls, you'll be better prepared to deal with the issues that arise when rubber meets road.

BRANDS WE CARRY

Goodyear
Dunlop
Kelly
Bridgestone®

Firestone
Michelin®
BFGoodrich
Uniroyal

Continental
General
Yokohama®
Pirelli®

Falken
Ohtsu
Hankook
KUMHO

Nexen
Toyo
Nitto

Stop on a Dime

Make sure your brakes are functioning at their best with expert service from Mopar®. Learn how to spot signs of wear and what to do about them as well as how to extend the life of your brakes and what to look for when shopping for new brake pads and rotors.

Benefits of Magneti Marelli Brakes, offered by MoparMagneti Marelli brakes, offered by Mopar®, stand out from the competition. Learn what makes them so effective and what to look for when shopping for brake pads.

Ultra-Quiet Braking
New Brake Hardware

Superior Braking Performance
Rigorously Tested

Stainless Steel Hardware
Lifetime Limited Warranty

How can I extend the life of my brakes? The way you drive will make a significant impact on the life of your brakes. Avoid having to make hard stops by maintaining a safe distance from other vehicles and coasting to a stop when possible. Pay attention to any unusual noises or vibrations when braking and get them checked out—early intervention can avoid costly repairs.

How do I know when my brakes need to be replaced? By the time you notice the most obvious signs of brake wear, such as squealing or grinding noises when you brake, juddering or longer stopping distances, it may be too late for an easy fix. Regularly inspect your brakes, paying attention to the thickness of your brake pads and to any indicator lights on your dashboard. Also, you should make note of the recommended service intervals for your brakes and take your vehicle in for regular maintenance.

What causes my brakes to overheat? The friction from braking results in heat. When you brake aggressively or hold down the brake for a long time (such as when going downhill with a heavy load), it can put a lot of pressure on your braking system and can even “glaze” your brake pads by wearing them down to the point that they have trouble generating enough friction to stop. You can avoid overheating your brakes by driving more cautiously, downshifting instead of pressing the brakes to slow your vehicle and by staying on top of regular maintenance of your brakes.

How to Extend the Life of Your Battery

The average battery will last three to five years, but you can ensure that your battery’s lifespan will be in the higher end of that range with these tips.

Clean Your Battery
Limit Heat Exposure

Avoid Short Trips
Clamp Your Batteries

Turn Off Extra Features
Test Your Battery

How do I choose the right battery for my vehicle?Generally, a battery provided by your vehicle manufacturer or an original equipment manufacturer will be specifically designed for your vehicle, ensuring a seamless replacement. Mopar® stocks batteries for current-model FCA US LLC vehicles, so you can find the right one for your needs.

How do I recharge the battery? If your battery has no charge at all, you can use a battery charger to recharge it. Check the instructions on your charger and make sure that your vehicle and the charger are off before connecting any cables.

How do I know when my battery needs to be replaced? Look for signs that your battery may be nearing the end of its life, like electrical issues, a slow-starting engine or a check engine light on your display. When examining the battery directly, look for corrosion on the terminals, a sulfurous smell that could indicate leakage or a bloated or swollen battery case.

About LaFontaine Chrysler Dodge Jeep Ram FIAT of Lansing

LaFontaine Chrysler Dodge Jeep Ram FIAT of Lansing is your authorized Chrysler, Jeep, Dodge or Ram dealership service center, offering competitive pricing on all automotive repairs. Our factory-trained technicians can service any make or model vehicle for everything from routine maintenance to major repairs.

Dealer Conveniences

Shuttle Service Available
We Offer Rentals
Spanish Speaking
Free WiFi
We Have Early Bird Hours
We Offer Mopar Accessories
We Offer Mopar Performance Parts
Certified Technicians
Free Estimates

Call (517) 507-5674 today to schedule your next appointment.

Our technicians at LaFontaine Chrysler Dodge Jeep Ram FIAT of Lansing are ready to help you!

LaFontaine Chrysler Dodge Jeep Ram FIAT of Lansing is a BusinessLink Dealer!

Own a business? Become a BusinessLink member and enjoy dealership perks like expedited service, complimentary shuttles, loaner vehicles and access to our trusted network of up fitters.

Membership is free, with no dues or fees, and benefits include:

Next Available Bay Service: Members are always first in line for maintenance and repair work
Service all Makes and Models: BusinessLink dealers will now work on your entire fleet.
Loaner Vehicles: A complimentary Alternate Transportation Contract is included with the purchase of any new vehicle.
Extended Service Hours: Longer hours mean your vehicle will be ready faster.

Call LaFontaine Chrysler Dodge Jeep Ram FIAT of Lansing today at (517) 507-5674 to learn more

Check for Vehicle Recalls

Customer Reviews

★★★★★ jamison.sholander
Sold me a lemon and deceived me into thinking there were no issues. I ended up having to dish out $1300 to repair a coolant leak and replace rear break pads. | Read Full Review
8/14/2025 12:00:00 AM | DealerRater
★★★★★ CHEH17
They were very aware of our situation; as we were on our way to a vacation and had car trouble. They did their best to get us back on the road as soon as possible. | Read Full Review
8/13/2025 12:00:00 AM | DealerRater
★★★★★ HOLLY2013HH
Very easy to work with! Love the sales team Mike C. & Josh + Mr. Mack they all are on it! | Read Full Review
8/13/2025 12:00:00 AM | DealerRater
★★★★★ go4grego
Liam and the team at CDJR Lansing made the entire process a breeze. The Jeep was dropped off at our home and my Wife couldn't have been happier. The whole experience was nothing short of perfection. | Read Full Review
8/13/2025 12:00:00 AM | DealerRater
★★★★★ Yuliet
Wonderful team, very professional, Ryan is amazing, he takes care of everything on my vehicle. I'm recommending everyone who wants or needs a good service. | Read Full Review
8/13/2025 12:00:00 AM | Google
★★★★★ jhj53
Car was at the body shop. Awesome crew! Definitely went the extra mile providing customer service. In the process of purchasing a car from Michael Doyle. Outstanding salesman to work with. | Read Full Review
8/13/2025 12:00:00 AM | Google
★★★★★ Peter Bennett
All good | Read Full Review
8/13/2025 12:00:00 AM | Google
★★★★★ Ashley Russo
Overall great experience. Justin was a great salesman and the girl in finance (Emma?) was great for signing all the paperwork! | Read Full Review
8/13/2025 12:00:00 AM | Google
★★★★★ shannac13
This was one of the best experiences I've had at a dealership. I didn't feel any pressure to buy the day I went in, which normally isn't the case or at least with the experiences I have had in the past. Mo greeted us and made us feel at ease and even went to another lot to get a car I was interested in! He even offered to look throug | Read Full Review
8/12/2025 12:00:00 AM | DealerRater
★★★★★ jyoo0305
Liam was really helpful and thorough to guide us and explained all the necessary steps to complete the process and the transaction. | Read Full Review
8/12/2025 12:00:00 AM | DealerRater
★★★★★ Jeremy Brace
Edit: I changed to 2 stars. After 40 minutes, the service writer just came and informed me that the tech had some parts to put back on and then he'd have me on my way! Don't tell your clients you'll be ready for them if you don't have the ability or will TO BE READY!!! Today's service, I'd struggle to say 1 star, but over all, I hav | Read Full Review
8/12/2025 12:00:00 AM | Google
★★★★★ Sally Van Vyve
They had my car for two days and didn't fix the problem. Also I gave the service desk a $100 coupon. I do not see anywhere on my bill that it was applied. | Read Full Review
8/12/2025 12:00:00 AM | Google
★★★★★ Nick Zab
Legendary service! Thank you! | Read Full Review
8/11/2025 12:00:00 AM | Google
★★★★★ wphowley
Easy time getting tire rotation and oil change. Xavier helped explain the scheduled maintenance that was upcoming, and when it is recommended. While I waited for my car, I talked to Liam (who sold me the car 5 years ago) about trade in options, and new models. As always, he answered my questions without pressure. | Read Full Review
8/11/2025 12:00:00 AM | DealerRater
★★★★★ DJBACON.DRUMMER
My wife and I had a great experience without a lot of pressure. Thank you for working with us on our purchase | Read Full Review
8/11/2025 12:00:00 AM | DealerRater
★★★★★ anneskygal3
My tote bag on front was simply thrown and therefore emptied all over back seat , among other items. Repairs that I did not agree to were done. And repairs that done not complected, there was and still a clanging noise, that happened while, it was there for ten or more days. # different mangers were on this, they kept leaving for mee | Read Full Review
8/11/2025 12:00:00 AM | DealerRater
★★★★★ PEABODY3
Professional, explain in detail what needed to be done. Please check your invoice comp has only 24,500 miles and the invoice shows 28,001. Other than that. Good service | Read Full Review
8/10/2025 12:00:00 AM | DealerRater
★★★★★ Sally
Zane is the best! He has helped me with service on several occasions. He's so friendly and he takes great care of me and my Jeep. He understands my made-up words to describe the problems and then explains everything that needs to be done to get things fixed. Zane is very knowledgeable. I have complete confidence in what he tells me. | Read Full Review
8/9/2025 12:00:00 AM | DealerRater
★★★★★ tadams60
Great communication throughout the entire repair. They took care of their customer. The. Technician did an outstanding job repairing my vehicle. The technicians experience shined with this repair. | Read Full Review
8/9/2025 12:00:00 AM | DealerRater
★★★★★ hollie1
Maverick has helped me in the past and again with my most recent Jeep. He is literally the best! He goes way above and beyond, is extremely knowledgeable, kind and is just a great person. I highly recommend him and will continue to partner with him in the future! | Read Full Review
8/8/2025 12:00:00 AM | DealerRater
★★★★★ hart.andrea14
Liam is friendly and knowledgeable. He really takes the time to walk you through the whole car-buying/leasing process. | Read Full Review
8/8/2025 12:00:00 AM | DealerRater
★★★★★ Joyce Conley-Gordon
We recently had a great experience purchasing a Jeep for my son from LaFontaine Chrysler Dodge Jeep Ram Fiat in Lansing. We worked with Lo, and he was absolutely phenomenal throughout the entire process. Much of the work was done remotely from Southeast Michigan, and Lo made everything seamless—keeping us informed and handling all t | Read Full Review
8/8/2025 12:00:00 AM | Google
★★★★★ Bill Bornor
| Read Full Review
8/8/2025 12:00:00 AM | Google
★★★★★ Ro Stancle
Excellent service and communication. | Read Full Review
8/8/2025 12:00:00 AM | Google
★★★★★ Traci Backus
Excellent service!! | Read Full Review
8/7/2025 12:00:00 AM | Google
★★★★★ amylarryw
Andy provided periodic updates and was very professional. He was also helpful in troubleshooting a problem. | Read Full Review
8/7/2025 12:00:00 AM | DealerRater
★★★★★ tyungfer
Employees in the Service Department were courteous, friendly and professional. They were knowledgeable and answered questions throughly. | Read Full Review
8/7/2025 12:00:00 AM | DealerRater
★★★★★ Tony Kirby
Justin was great! He worked his tail off to help me get the truck I wanted ! | Read Full Review
8/7/2025 12:00:00 AM | Google
★★★★★ Rick Olivarez
Did not have any one on one contact, just over the phone. | Read Full Review
8/7/2025 12:00:00 AM | Google
★★★★★ Jennifer Smith
Communication is terrible. They send a tracker for updates but never update it. I had to call multiple times to find out status. No issue with work that was done, they just need to work on communication. | Read Full Review
8/7/2025 12:00:00 AM | Google
★★★★★ toni micklatcher
Ty | Read Full Review
8/7/2025 12:00:00 AM | Google
★★★★★ jamie ballard
I had an appointment and drove 1 hour to look at a truck that I was told was there. I show up 25 minutes early to sit and wait for 45 minutes before the salesman comes out and tells me they dont have the truck there. I get a message the next day and was told someone has a deposit on said truck. I contact the dealer where they said it | Read Full Review
8/7/2025 12:00:00 AM | Google
★★★★★ Fran Wresinski
Great customer service, very professional and responsive, got me in quickly and took care of all my service needs! And washed my car on top of it! | Read Full Review
8/6/2025 12:00:00 AM | DealerRater
★★★★★ ermkkm1
Service was excellent. Xavier was very responsive and explained everything very well. I was very satisfied. | Read Full Review
8/5/2025 12:00:00 AM | DealerRater
★★★★★ Sarah Steer
| Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ Aaron Bartkowiak
Nice car, competitively priced, offered home delivery which was nice. But also had deceptive pricing(wanted to tack on 1k last minute for chrysler certification), lack of coordination and lack of communication between financial and sales departments. | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ toni micklatcher
I had a recall on Dodge journey 2015 fixed. Four points inspection 175.00 and the crack sensor was changed 800.00. Drove it away. Two hours after. The battery terminal was damaged so we lost power to everything. Dealership wanted 683.00 to fix it. Some how this wasn't a good experience at all. | Read Full Review
8/4/2025 12:00:00 AM | Google
★★★★★ odras
We had a fantastic time getting a new lease on a Jeep Grand Cherokee Limited L at LaFontaine Lansing. Justin went out of his way and beyond our expectations to find and get the perfect car for us! He was amazing and got us everything on the car that we wanted. He is a asset to this business. The financing person we worked with named | Read Full Review
8/3/2025 12:00:00 AM | DealerRater
★★★★★ marquan.scott
I can't recommend this place enough! Tajah was not only super friendly, but they also genuinely listened to my needs. I gave them my down payment details, and they worked hard to find me the perfect vehicle that checked all my boxes. I left feeling great about my new car! | Read Full Review
8/2/2025 12:00:00 AM | DealerRater
★★★★★ babydolljazzy09
Tommy and Joe and Aj went over and behind for us they are amazing they made my husband the happiest man around we will recommend everyone to go though them alway thank you !!!! | Read Full Review
8/2/2025 12:00:00 AM | DealerRater
★★★★★ Katy
Not sure if I would purchase here again. I will say Ryan the service manager was helpful. | Read Full Review
8/2/2025 12:00:00 AM | Google
★★★★★ Gregory Jackson
Andy thank you very kindly for your service | Read Full Review
8/1/2025 12:00:00 AM | Google
★★★★★ tomika28
Lo is an amazing salesman and we buy all of our cars from him, always a great experience. | Read Full Review
8/1/2025 12:00:00 AM | DealerRater
★★★★★ tomika28
Lo is an amazing salesman. We buy all of our cars from him. Always available to answer our questions. | Read Full Review
8/1/2025 12:00:00 AM | DealerRater
★★★★★ sbsmith2
I felt that they were not real up front about $49.95 oil change. Still can't reconcile the invoice of $58.82. They lost the opportunity to sell Me a new Jeep Wrangler later this summer. | Read Full Review
8/1/2025 12:00:00 AM | DealerRater
★★★★★ cengelbrecht
This is our second vehicle purchased from LaFontaine. We are very pleased with the sale and especially Liam, our sales person. He was very up front and honest. | Read Full Review
7/31/2025 12:00:00 AM | DealerRater
★★★★★ jordo17
Great service. In and out in under an hour and everyone was friendly and efficient. | Read Full Review
7/31/2025 12:00:00 AM | DealerRater
★★★★★ Brian Olds
Great service as always! Xavier is great service writer | Read Full Review
7/31/2025 12:00:00 AM | Google
★★★★★ Gregg Ginebaugh
| Read Full Review
7/31/2025 12:00:00 AM | Google
★★★★★ GaininGround Entertainment
Brung a vehicle I was thinking about purchasing to LaFontaine for an inspection they had my car for 2hours and said their was nothing wrong with vehicle, just minor issues… come to find out they missed a broken / damage C/V axle shaft. This slip up could have been very helpful in the negotiation for the over pricing of the vehicle. A | Read Full Review
7/31/2025 12:00:00 AM | Google
★★★★★ NETORARE
So my car's engine decided to a huge stinky mechanical crap on me, and it was pretty tough not gonna lie, but then the lads at LaFontaine came through and got me into a vehicle the NEXT DAY I MIGHT ADD. I wasn't looking for anything nice, just some nice A to B action, and they came through. I will always recommend my friends and fam | Read Full Review
7/30/2025 12:00:00 AM | Google
★★★★★ MRSTEELERS300
The dealership was awesome and they met all my needs in the time frame I asked for. | Read Full Review
7/30/2025 12:00:00 AM | DealerRater
★★★★★ ttalifer00
La Fontaine Chrysler in Lansing is awesome. Lo is phenomenal. He made the process very easy. | Read Full Review
7/30/2025 12:00:00 AM | DealerRater
★★★★★ wolfj1
The service department has been phenomenal! Andy Porter has gone above and beyond, answered all my questions and phone calls immediately. | Read Full Review
7/29/2025 12:00:00 AM | DealerRater
★★★★★ MIDWESTDUTCHMAN79
Once my part was there they had me in and out within an hour or so | Read Full Review
7/29/2025 12:00:00 AM | DealerRater
★★★★★ Charger Owner
The service manager greeted me on my arrival. I had made an appointment and she knew my vehicle when I arrived. It showed she was prepared and had reviewed my appointment. The vehicle was immediately taken in and completed in a reasonable period of time. | Read Full Review
7/29/2025 12:00:00 AM | DealerRater
★★★★★ vaynoom44
Getting my vehicle checked in for service was fast and easy. I was frequently kept updated by text message on the progress with my vehicle and tge whole process was seamless Thank You | Read Full Review
7/29/2025 12:00:00 AM | DealerRater
★★★★★ Shawn Franklin
Great customer service, excellent repair, very Timely, couldn't be happier! | Read Full Review
7/29/2025 12:00:00 AM | Google
★★★★★ Darin Bacon
| Read Full Review
7/29/2025 12:00:00 AM | Google
★★★★★ Booyah
Super disappointed in the experience at the dealership. I would not recommend buying a vehicle from La Fontaine. | Read Full Review
7/29/2025 12:00:00 AM | DealerRater
★★★★★ DEANNA.OSBORNE
Salesmen was excellent, porter wasw excellent, prep work on the vehicle delivered, needs work, wasn't washed, wax crayon marks all over sticker and tape still in windows | Read Full Review
7/28/2025 12:00:00 AM | DealerRater
★★★★★ pastortimjackson
Xavier Bender and team finished my repair as needed in a shorter time period than I believed it would happen. The vehicle was returned clean and is working well. The parts needed were hard to come by but when they arrived th vehicle was made road worthy. When there was an issue about the battery they put their heads together and put | Read Full Review
7/27/2025 12:00:00 AM | DealerRater
★★★★★ jefarling
Professional. Easy to work with. Customer service was a main point of focus. Made the experience a good one | Read Full Review
7/27/2025 12:00:00 AM | DealerRater
★★★★★ David Patton
Zane did a great job in the service center. Awesome to work with and he’ll take care of you! | Read Full Review
7/27/2025 12:00:00 AM | Google
★★★★★ STOECKE1
My tire oil change and tire rotation was a positive experience. The staff was pleasant and the service wait time was normal. | Read Full Review
7/26/2025 12:00:00 AM | DealerRater
★★★★★ Jmoney
Super fast and super efficient. These guys are the back bone and always do the best they can! | Read Full Review
7/25/2025 12:00:00 AM | DealerRater
★★★★★ sthrall
Very clean, good customer service, kept me informed the whole way for my oil change and tire rotsation | Read Full Review
7/24/2025 12:00:00 AM | DealerRater
★★★★★ sanjanagshankar
The service was great, however I feel like communication could improve. I was out of the country so I was a little worried about the situation. | Read Full Review
7/24/2025 12:00:00 AM | DealerRater
★★★★★ LJORDAN5
young man was up front with the information. I felt like he did care about how I Felt about the deal | Read Full Review
7/23/2025 12:00:00 AM | DealerRater
★★★★★ justin.mason002
This is a great dealership great employees, one of the best in the area. Thank you again for my grand Cherokee. | Read Full Review
7/22/2025 12:00:00 AM | DealerRater
★★★★★ Justin Mason
Great employees great dealership. Thank you again for my grand Cherokee. | Read Full Review
7/22/2025 12:00:00 AM | Google
★★★★★ Trent Roberts
| Read Full Review
7/22/2025 12:00:00 AM | Google
★★★★★ Lois Davis-Thomas
| Read Full Review
7/22/2025 12:00:00 AM | Google
★★★★★ Jeffrey Butcher
I have bought three vehicles from this location and had great service! | Read Full Review
7/22/2025 12:00:00 AM | Google
★★★★★ Jeep24
Dishonest and disorganized staff. Charged for things that didn’t address the original issue. Poor communication. | Read Full Review
7/22/2025 12:00:00 AM | DealerRater
★★★★★ Niki Rudolph
Quick. Efficient and professional. | Read Full Review
7/21/2025 12:00:00 AM | Google
★★★★★ Amy Seabold
Tajah B. is a gem!! He helped us so much while truck shopping and we are so grateful for his cool, knowledgeable attitude. He arranged a fast test drive and even kept my kid entertained while we checked it out. This man cares ???? Thank you for the great experience! | Read Full Review
7/21/2025 12:00:00 AM | Google
★★★★★ Donald GAYON
The staff accomplished what I went in for, and the recall work was completed and works fine. The service writer was especially helpful. Give him a ten. The courtesy ride was helpful and quick. Free coffee and car wash were appreciated. | Read Full Review
7/21/2025 12:00:00 AM | Google
★★★★★ RACHELHAWKINS27
They got me into exactly what I wanted at my budget. The process was fast and easy! | Read Full Review
7/19/2025 12:00:00 AM | DealerRater
★★★★★ lois.phelps98
Put the wrong color mirror on the driver side and it broke the first fold in. I have a black diamond truck and the mirror is matte blue. Waiting for them to call me back and fix it. Its been two days now with no call. | Read Full Review
7/19/2025 12:00:00 AM | DealerRater
★★★★★ andmac222
Zane my service manager is the best I’ve ever had always friendly quick to get stuff fixed. Good communication. | Read Full Review
7/18/2025 12:00:00 AM | DealerRater
★★★★★ TANGUAYNOAH
Zane from the service department is the absolute best. There is no one else I will take my car to now! Quick, kind, and knowledgeable. | Read Full Review
7/17/2025 12:00:00 AM | DealerRater
★★★★★ Leona Payno
I really appreciated the help with getting my car fixed but 4 months is way too long to hold a vehicle. I received a rental which I’m grateful for but they charged me $250 for smoking when the car was detailed before I sent it back and the carpet was professionally cleaned. The GM lady who is over the rental department was very very | Read Full Review
7/17/2025 12:00:00 AM | Google
★★★★★ Noah Tanguay
Fantastic service. Zane helped me multiple times and fixed my issues. Highly recommend the service department to fix you stallantis products! | Read Full Review
7/16/2025 12:00:00 AM | Google
★★★★★ bgruner
Personnel great. Waiting weeks for warranty approval was lousy !!!! First time I had a warranty claim. Also in the past there was no warning about not getting moisture in the mechanical stow and go seats a few years ago so our lifetime warranty was no good. I had the van detailed when it happened and was told dealer repair would cost | Read Full Review
7/16/2025 12:00:00 AM | DealerRater
★★★★★ jandsboyer
Always good service and professionalism at LaFontaine. No complaints here. Definitely a good experience. Thank you. | Read Full Review
7/15/2025 12:00:00 AM | DealerRater
★★★★★ LSCWIEK
Service advisor Andy Porter was great to work with. He was knowledgeable, informative, and responsive to getting my car issue identified and promptly repaired. The service person who took my original call was also very helpful, but I don’t get his name. | Read Full Review
7/15/2025 12:00:00 AM | DealerRater
★★★★★ robmcgowanii
Great dealership. I have purchased multiple used vehicles from LaFontaine over the years and have been very satisfied. | Read Full Review
7/15/2025 12:00:00 AM | DealerRater
★★★★★ Chris King
| Read Full Review
7/15/2025 12:00:00 AM | Google
★★★★★ David Domina
I really appreciate helping me with a recall I had. Thank you!! | Read Full Review
7/15/2025 12:00:00 AM | Google
★★★★★ Jim Fordell
Here’s my old review…LaFontaine Chrysler was wonderful to work with when my mini-van was incapacitated with transmission problems. Costa was terrific! He personally made sure I was kept up to date on the status of my repair and answered any and all questions. My new review will focus on the lack of communication from the current ( | Read Full Review
7/15/2025 12:00:00 AM | Google
★★★★★ Greg Reedy
Quality of work is great. Our only issue is every time we have a vehicle there we have to remind them multiple times we have a service plan and every time they have to call us back with adjustments to the costs. Often delaying when we've been able to pick our vehicle up. | Read Full Review
7/15/2025 12:00:00 AM | Google
★★★★★ dustin liles
| Read Full Review
7/15/2025 12:00:00 AM | Google
★★★★★ xzavier.taylor
Service department is always on time and efficient with service! Didn’t have an appointment and still got me in! | Read Full Review
7/14/2025 12:00:00 AM | DealerRater
★★★★★ [email protected]
The sales team were incredible and informative with good service to correct any errors that may have occurred. I would buy some more again. | Read Full Review
7/14/2025 12:00:00 AM | DealerRater
★★★★★ luanne_goodman
Liam was great! He went above and beyond to find the truck that my husband wanted. 5 stars all the way. We would give 10 stars if we could. | Read Full Review
7/13/2025 12:00:00 AM | DealerRater
★★★★★ cdwestby
Service requested was for an oil change and tire rotation. The work performed was completed in less time than quoted. All contact with staff was very cordial, pleasant and informative. GREAT JOB TEAM! | Read Full Review
7/13/2025 12:00:00 AM | DealerRater
★★★★★ mtarchinski
Took Pacifica in for 100k mile service. Was able to easily make an appointment. Ryan in the service dept was extremely helpful at providing guidance on what maintenance needed to be performed. Facility is friendly and clean! | Read Full Review
7/13/2025 12:00:00 AM | DealerRater
★★★★★ whitejeff1983
Quinn and Clyde do what they say - very good customer service . I can trust my wife is taken care of with service of our vehicle with these two . | Read Full Review
7/12/2025 12:00:00 AM | DealerRater
★★★★★ JFORDELL
Maybe it was just the service advisor that I was connected to but communication was not his strong suit. I can now only hope the repair was better than his communication. Won’t be going back to Lafontaine. | Read Full Review
7/12/2025 12:00:00 AM | DealerRater
★★★★★ MICHAEL.RENIGER
My truck was supposed to be a certified truck all checked over needed driver side wiper blade. Washer fluid was empty fuel tank was empty. Tires bad took it to Goodyear tire had to have front end , alignment and new tires. Not impressed with my first experience with dealership. | Read Full Review
7/11/2025 12:00:00 AM | DealerRater
★★★★★ vlvoss
Everyone at the dealership was very friendly and helpful. I would recommend this dealership to my friends. | Read Full Review
7/7/2025 12:00:00 AM | DealerRater
★★★★★ coachmcnea
After my third trip in to get an exhaust manifold fixed, less than 300 miles later I found myself in the middle of the road with my Jeep on fire. They diagnosed my transmission as needing replacement with a quote of over $11,000. They canceled my warranty without telling me. The repair at a reputable shop ended up costing $380. I fou | Read Full Review
7/6/2025 12:00:00 AM | DealerRater
★★★★★ Jmoney
Justin was absolutely amazing, was patient, informative, and very knowledgeable. He went above and beyond for me and my family. Will buy here again! | Read Full Review
7/5/2025 12:00:00 AM | DealerRater
★★★★★ Mike Wilcox
Service team did an excellent job. My oil change was quick and when I had a question about my bill, they corrected it to my satisfaction. | Read Full Review
7/4/2025 12:00:00 AM | Google
★★★★★ jmagalski
I bought a used 2023 Grand Cherokee. They said they did over 100 checks but there were many issues, FOB key was not cut, one tire was set at 46 PSI, correct PSI is 36 PSI. I have asked them several times for a list of checks they did and they have ignored this request. | Read Full Review
7/4/2025 12:00:00 AM | DealerRater
★★★★★ johndodson1
Very,very ,very,very,very ,very,very.good very timely on oil change .people were very nice | Read Full Review
7/3/2025 12:00:00 AM | DealerRater
★★★★★ shellyharbenski
The service guy was nice and helpful, but the digital person was difficult and could not understand some items I said or answer other questions. Every time digital person tried to connect me to a person, they either did not pick up and it eventually hung up on me or the person had horrible reception and could not hear me. One of the | Read Full Review
7/3/2025 12:00:00 AM | DealerRater
★★★★★ donwackus
It took some work but my sales man found me the perfect truck extremely pleased I would highly recommend them and my sales man to anyone. If I need another vehicle I will be back and looking him up whole experience friendly quick and easy | Read Full Review
7/2/2025 12:00:00 AM | DealerRater
★★★★★ paulmnagel
Mia was perfect! I didn’t feel any pressure to buy and she answered my questions each time I reached out to her. | Read Full Review
7/2/2025 12:00:00 AM | DealerRater
★★★★★ Matt Hart
Quinn did an excellent job and kept us informed throughout the process. Great job Quinn, appreciate the communication and excellent service! | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ donald wackus
My experience at this dealership was absolutely top-notch fantastic my sales rep was the greatest. I could not say anything more better about him. The first couple of trucks that I tried to get the deals fell through. Somebody got to him before I did. He worked very hard. He found me the absolute perfect truck. I’ve never had a truck | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Troy Bailey
Thank you for an amazing experience that went seamless on our trade in and purchase of our 2023 Bronco | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Janie J
Needed oil change, AC charge, and factory recall service. It took 2 days from scheduled drop off for them to get to it, but once the service began, it didn't take long. I received the vehicle on time (I had requested the service be finished by a certain day). | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Damarion Gandy
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7/2/2025 12:00:00 AM | Google
★★★★★ nua g
Forgot to send the driver with a temporary license plate. Upon arrival the carpets were dirty and they completely forgot the floor mats. I unfortunately couldn’t look at the entire truck because we had to leave for our honeymoon so idk if they delivered the floor mats or not. Place is unorganized they offered nothing as far as compen | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ Nua gjonaj
Dealership forgot to give me my temporary license plate then I had to print it out. Then they delivered my ram without floor mats and extremely dirty carpets. Still waiting to see if they delivered my floor mats I’m currently on my honeymoon so we’ll see. I would be careful about doing business with this location left a bad taste in | Read Full Review
7/2/2025 12:00:00 AM | Google
★★★★★ bash80
The bill was much higher than the estimate I received for my oil change on Fiat 500x. I questioned bill with the service manager and and they immediately corrected it. Not thrilled with their Ai BOT for making service appointments. Took much longer than talking to a person to schedule. | Read Full Review
7/1/2025 12:00:00 AM | DealerRater
★★★★★ Jmoney
Justin is by far the best car sales person I’ve ever worked with. Between his honesty and passion to help me and my family find the right ride. It’s unmatched. I would highly recommend him to everyone! | Read Full Review
7/1/2025 12:00:00 AM | DealerRater
★★★★★ beckerjer
The service department and my advisor Zane made sure all my service needs were handled in a timely manner all on the same day, including diagnosing a Check Engine light issue and installing a new thermostat. I appreciate that the LaFontaine staff does not try to sell services which are not needed. | Read Full Review
7/1/2025 12:00:00 AM | DealerRater
★★★★★ LOLOB422
Had no issue getting my vehicle in for service, was given a timeline and had my car back as promised. | Read Full Review
7/1/2025 12:00:00 AM | DealerRater
★★★★★ deborah.eddy.tompkins
I always receive prompt, courteous, and reliable service. This is the 4th vehicle I've purchased here | Read Full Review
7/1/2025 12:00:00 AM | DealerRater
★★★★★ deborah.eddy.tompkins
They strive to give the best customer experience and they always get my vehicle finished right the first time! | Read Full Review
7/1/2025 12:00:00 AM | DealerRater
★★★★★ jnemer57
They did a good job on my repair..but had trouble getting to service department | Read Full Review
7/1/2025 12:00:00 AM | DealerRater
★★★★★ amachree
Service is always good, however, this time this was a fix of an issue the team had looked at before. Quinn was amazing and they were able to address and provided the necessary information in a short time. Nice work Quinn and team!!! | Read Full Review
6/30/2025 12:00:00 AM | DealerRater
★★★★★ Quinton Muzzall
Process was very smooth and the communication with Xavier Bender was was great. Will definitely be coming back for future issues with my truck. | Read Full Review
6/30/2025 12:00:00 AM | Google
★★★★★ Jo-An Voigt
I had a great experience with Quinn. She was very pleasant and helpful. My multipoint inspection was completed within a hour. I will definitely request her for my next visit. | Read Full Review
6/30/2025 12:00:00 AM | Google
★★★★★ lillyjas
Service is consistent and does a good job. I have been going there for over 10 years and Zane is a great service advisor | Read Full Review
6/29/2025 12:00:00 AM | DealerRater
★★★★★ gtryon
Great service and do quality work. Very professional and follow through with keeping you updated on status. | Read Full Review
6/28/2025 12:00:00 AM | DealerRater
★★★★★ Jim Stalker
My wife and I were traveling from Warren to Holland in our 2018 Jeep Wrangler, with the top down and doors off, for a weekend getaway. We encountered some car trouble along the way and ended up stranded on the side of the road in Lansing. Jeep roadside assistance towed us to your dealership late on Friday afternoon, where we were me | Read Full Review
6/28/2025 12:00:00 AM | Google
★★★★★ Paul Donahue
They were able to quickly service a recall I had on my vehicle as well as get my oil change and tire rotation completed within the time estimated and kept me updated on progress via text messages throughout the day. | Read Full Review
6/28/2025 12:00:00 AM | Google
★★★★★ mbsylvestro
Quinn is always super helpful, with her help I got my Jeep back in prime condition. | Read Full Review
6/27/2025 12:00:00 AM | DealerRater
★★★★★ brasdale
Easy and quick with great service and employees! Thanks Maverick for making my second vehicle purchase with you nice and easy! | Read Full Review
6/27/2025 12:00:00 AM | DealerRater
★★★★★ EQ
Excellent express oil change service experience. The inspection and explanation of recommended services was very helpful. | Read Full Review
6/27/2025 12:00:00 AM | DealerRater
★★★★★ TANGUAYNOAH
Zane was fantastic and was always available to discuss progress and next steps. I would recommend him every day of the week! | Read Full Review
6/27/2025 12:00:00 AM | DealerRater
★★★★★ debbiebell017
The gentleman that waited on us was awesome appreciate everything he need done Thank You | Read Full Review
6/27/2025 12:00:00 AM | DealerRater
★★★★★ c.k.inglis9027
Came here because I had no other option with the part I needed - Andy in service was great - but the cost was asinine. Less than three hours of labor for almost $500? Give me a break. | Read Full Review
6/27/2025 12:00:00 AM | DealerRater
★★★★★ jlperry23
Great experience, Justin was great to work with. Made everything very easy and I didn't even have to go to the dealership to get it all done! | Read Full Review
6/26/2025 12:00:00 AM | DealerRater
★★★★★ jkstalker
Service department was absolutely fabulous. Experienced car car trouble while on vacation, even though we were not regular customers of this dealership they went above and beyond to salvage our weekend and get us back on the road. | Read Full Review
6/26/2025 12:00:00 AM | DealerRater
★★★★★ cotterj0
Was very pleased by the continued service provided by the team at LaFontaine. Zane, in service, is outstanding to work with. | Read Full Review
6/26/2025 12:00:00 AM | DealerRater
★★★★★ ladydy111.vb
Good experience. They were knowledgeable and they are professional. Would bring my car back for additional service. | Read Full Review
6/26/2025 12:00:00 AM | DealerRater
★★★★★ jteunis0
Grant made this process very easy. He was informative and very responsive to my questions. Defiantly a good choice. | Read Full Review
6/26/2025 12:00:00 AM | DealerRater
★★★★★ TODDJFISHER23
Barney did a phenomenal job. Reached out when he said he would and was able to find me a great deal on a new vehicle | Read Full Review
6/26/2025 12:00:00 AM | DealerRater
★★★★★ Sue Mossbarger
Quinn helped me with a symbol that was on the dash and I really appreciated that. She’s always really nice and knowledgeable. A good asset to LaFontaine. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ lperreault4
Worked with Grant to lease a new Jeep (for the second time) He stayed late to accommodate my schedule and get the deal done. That is top notch customer service, thanks Grant! | Read Full Review
6/26/2025 12:00:00 AM | DealerRater
★★★★★ RWERBISH
Never got called was done. Veh had to go get in back myself and paper on it still | Read Full Review
6/26/2025 12:00:00 AM | DealerRater
★★★★★ Jeffrey Judge
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6/25/2025 12:00:00 AM | Google
★★★★★ Joshua E
I've been buying from LaFontaine Parts spending 10s of thousands of dollars and I go to return some Hood Hinges and they said it's after 90 days. You can go to Shaheen, Champion, Fox, Feldman, Berger and they would accept the return. LaFontaineis about the greediest dealership you can ever go to. I will never purchase another part fr | Read Full Review
6/24/2025 12:00:00 AM | Google
★★★★★ jackdelong1970
Wrote down to get an oil change and they total overlooked it. When I took my truck in for a recall. | Read Full Review
6/24/2025 12:00:00 AM | DealerRater
★★★★★ mbsplitt
Andy was professional and easy to work with. Truck was done sooner than expected and the rental pick up handled by Xavier was smooth. | Read Full Review
6/23/2025 12:00:00 AM | DealerRater
★★★★★ Michael Thomas
Service department is excellent. Appointment for diagnosis of problem was honored. Told me how many days it would take to get the parts. Estimate of overall cost was accurate. The text messages I received were timely and informative. | Read Full Review
6/23/2025 12:00:00 AM | Google
★★★★★ Shan H
nice and quick service, very happy with that, free car wash, not very good if you still have mud under fenders. | Read Full Review
6/23/2025 12:00:00 AM | Google
★★★★★ Allan Marshall
My vehicle broke down after work on a Wednesday evening. I am from out of town so was unsure of the best place to go. Had my vehicle towed to the nearest dealership for my vehicle and scheduled an appointment through the automated system for the next day. Called the next morning and advised of the issue and waited for a quote. Receiv | Read Full Review
6/23/2025 12:00:00 AM | Google
★★★★★ malinaslisa
Dave was very helpful and quick to answer questions regarding an estimate for service repairs. | Read Full Review
6/22/2025 12:00:00 AM | DealerRater
★★★★★ jmagalski
I bought a used 2023 Grand Cherokee. There were MANY issues with it that were not pointed out to me. I would like them fixed. | Read Full Review
6/22/2025 12:00:00 AM | DealerRater
★★★★★ terripeterthelen
Zane always does an excellent job caring for my minivan. Give him a raise or a pat on the back | Read Full Review
6/21/2025 12:00:00 AM | DealerRater
★★★★★ spenny0013
Liam is always a pleasure to work with! He is the reason we keep coming back. | Read Full Review
6/21/2025 12:00:00 AM | DealerRater
★★★★★ Queen Moonbeam Rev. Amber I. Johnson
A pleasant atmosphere. | Read Full Review
6/21/2025 12:00:00 AM | Google
★★★★★ Hekima Humphries
Xaiver was great. LaFontaine met all of my needs. Thank you. | Read Full Review
6/20/2025 12:00:00 AM | Google
★★★★★ ajloomis35
WAs very fast and efficient and we were in and out is no time with our Jeep oil changed it was a good experience | Read Full Review
6/20/2025 12:00:00 AM | DealerRater
★★★★★ Kenneth Evans
If I had to describe my experience in one word, that would be "Dishonest" I came in on a Saturday to view a vehicle that was supposed to be there per their website. The vehicle was in a different city, and I scheduled a test drive for Monday morning with the salesman's assurance that it would be there. Come Monday, I didn't receive a | Read Full Review
6/20/2025 12:00:00 AM | Google
★★★★★ jodarcher300
Service writer was very helpful she knew that the collision device was not working and fixed it right away service was very fast and got me on the road faster than expected. | Read Full Review
6/19/2025 12:00:00 AM | DealerRater
★★★★★ DAWRIGHT34
My local CDJR dealership can't handle a Promaster 3500 159, won't fit in their service bays. So I drove all the way back from West Michigan to my old dealership LaFontaine. They did their usual great job. Xavier was all alone on a busy Saturday but kept his cool and got everyone taken care of. Well done! | Read Full Review
6/19/2025 12:00:00 AM | DealerRater
★★★★★ Alexander Keck
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6/19/2025 12:00:00 AM | Google
★★★★★ craig speer
I have always had a great experience at LaFontaine CDJR. I have gotten 3 vehicles from Liam who has been an excellent salesman. He is very knowledgeable and advocates for his clients. | Read Full Review
6/18/2025 12:00:00 AM | Google
★★★★★ Jack Schutte
Liam is the best | Read Full Review
6/18/2025 12:00:00 AM | Google
★★★★★ Ron c Smith
Knew what we wanted and had it ready to test drive when we got there | Read Full Review
6/18/2025 12:00:00 AM | Google
★★★★★ jimjobuck
Services were completed efficiently and on time. Staff was friendly and gave me timely updates. | Read Full Review
6/18/2025 12:00:00 AM | DealerRater
★★★★★ MARYLEE7
Xavier was wonderful. Very helpful and patient. Had such horrible experience at Champion…just a mile from me….that is worth the drive to go to you. I have been telling everyone about my good experience with you…thank you! | Read Full Review
6/18/2025 12:00:00 AM | DealerRater
★★★★★ jayne3993
I would recommend Maverick he worked really hard to get me the best deal tky | Read Full Review
6/18/2025 12:00:00 AM | DealerRater
★★★★★ Shelia M Davis
Did an excellent job listening to me about the problem I wanted to be checked out! | Read Full Review
6/18/2025 12:00:00 AM | DealerRater
★★★★★ mbehan0
fast friendly and efficient. Xavier and team were very interactive and friendly. apologized for the wait to check in but had car washed and ready prior to communicated timeline. | Read Full Review
6/18/2025 12:00:00 AM | DealerRater
★★★★★ solomonaddis2012
Thomas was friendly, courteous and a true businessman. His boss, Aj, too, was fantastic. However, some of the employees at the Service department need attention. | Read Full Review
6/18/2025 12:00:00 AM | DealerRater
★★★★★ slaghtst
I appreciated Liam's personability and knowledge of the process. I will be back again and pass along your dealership to anyone I know looking to buy. Thank you! | Read Full Review
6/17/2025 12:00:00 AM | DealerRater
★★★★★ janetmiller1120
Took great care of the Ram. Highly recommend their service department. Kept us abreast of how long the service would take before truck was ready. Great service. | Read Full Review
6/15/2025 12:00:00 AM | DealerRater
★★★★★ charmorton1
I took my care in for another oil leak. The 3rd time since the end of August. The first time I thought they put a new oil pan seal on, but they just sealed it with some glue stuff. The 2nd time in October they changed the seal on the oil pan, then in May it was leaking oil again and they said I needed a new oil pan because mine was r | Read Full Review
6/15/2025 12:00:00 AM | DealerRater
★★★★★ JoAnn
Easy to get appointment. Work was fine, and two recalls I didn’t know about were also fixed. | Read Full Review
6/14/2025 12:00:00 AM | Google
★★★★★ Kathy Kyes
I love this dealership! Always very friendly!! Highly recommend! | Read Full Review
6/12/2025 12:00:00 AM | Google
★★★★★ Selena Shatney
Great service took my Dodge Ram in for an oil change & it was ready when the advisor said, plus it came back washed Thank you Lafontaine | Read Full Review
6/12/2025 12:00:00 AM | Google
★★★★★ LaTouya James
Quick and attentive. I won’t go anywhere else with my ride! I was in and out within an hour while on my lunch break ?? | Read Full Review
6/12/2025 12:00:00 AM | Google
★★★★★ rsmithbarn
Knew the vehicle we wanted and had it ready to test drive when we arrived. Explained all the bells and whistles before driving away | Read Full Review
6/12/2025 12:00:00 AM | DealerRater
★★★★★ jszpond1
Services were performed and the vehicle was fixed. Dealership communicated effectively on the status of the job. | Read Full Review
6/12/2025 12:00:00 AM | DealerRater
★★★★★ Florentino Valdes
When you bring in a car purchased there with a warranty sold by that same dealership, I end up exchanging the car for another one instead of getting it repaired. Terrible experiences. | Read Full Review
6/12/2025 12:00:00 AM | Google
★★★★★ shelleydianemc
I was provided with excellent customer service and service to my vehicle was completed very timely. The service tech answered all of my questions. | Read Full Review
6/11/2025 12:00:00 AM | DealerRater
★★★★★ loconto
Had great service. Easy to make an appointment. Friendly staff. They did the service we asked for in a timely manner. | Read Full Review
6/11/2025 12:00:00 AM | DealerRater
★★★★★ cof425
Dropped by the dealership without an appointment for an oil change and had no problem having my service performed. The service personnel and staff were very friendly and personal and I had my service performed and I was back on the road in a short period of time! | Read Full Review
6/10/2025 12:00:00 AM | DealerRater
★★★★★ jayms313
Liam is the best, will be back again and again. Always gets the deal done | Read Full Review
6/10/2025 12:00:00 AM | DealerRater
★★★★★ Chad Parkinson
Primary - the issue with my vehicle is resolved. Bang up job there. Customer Service- Intake was pleasant enough and quasi helpful, but a lot of promises were made for timelines (projected time of job being completed) and not a single one of them was fulfilled unless I was calling to hold LaFontaine’s feet to the fire to question th | Read Full Review
6/10/2025 12:00:00 AM | Google
★★★★★ Brian Olds
Great service as always! Zayer is great service writer | Read Full Review
6/9/2025 12:00:00 AM | Google
★★★★★ Robert Allen
The only thing is, that because we ordered the truck without seeing it. We didn't get a chance to drive it. When I drove it home it was very stiff. Of course 3500s would ride stiffer. No one showed us, nor talked about how to help this. Tire pressure was set at 90psi. That's a bit hight, since the tire says max is 40, unless hauling | Read Full Review
6/9/2025 12:00:00 AM | Google
★★★★★ Tyler T
This was the best cars shopping experience I could’ve asked for, car is perfect and Maverick was extraordinary from start to finish, and the coffee was fantastic! | Read Full Review
6/9/2025 12:00:00 AM | DealerRater
★★★★★ Hubbardjoann
They were ready on time for me, and took care of everything I knew about that needed work, plus two recalls that I wasn’t aware of. Easy to get an appointment quickly. | Read Full Review
6/8/2025 12:00:00 AM | DealerRater
★★★★★ smcgillis
Fixed my truck perfectly! Very happy with the service!!! Will return for my next repair! | Read Full Review
6/8/2025 12:00:00 AM | DealerRater
★★★★★ Barb miller
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6/8/2025 12:00:00 AM | Google
★★★★★ Sophie D
My jeep had to stay overnight and my sevice Advisor had me packed up with a ride home quickly and kept me updated on the work being performed and got me the best price. Thank you, Zane! | Read Full Review
6/7/2025 12:00:00 AM | Google
★★★★★ CURTISBD123
Liam was awesome, this is the second vehicle we purchased from LaFontaine and will continue coming back for future purchases. Management was courteous and respectful, there’s a reason I drive and hour to shop here! | Read Full Review
6/7/2025 12:00:00 AM | DealerRater
★★★★★ MVReyn
Terry was amazing! She worked very hard to get us the best vehicle for our needs. | Read Full Review
6/6/2025 12:00:00 AM | DealerRater
★★★★★ mteske10
I was looking for a vehicle online and Justin got back with me about a couple options and we found one that met my requirements and he took very good care of me. | Read Full Review
6/5/2025 12:00:00 AM | DealerRater
★★★★★ dbry
Everyone from top to bottom was extremely courteous and professional. They answered any questions I had. Thanks for helping me get in the car I wanted. | Read Full Review
6/4/2025 12:00:00 AM | DealerRater
★★★★★ rgarcia132
Annette was wonderful. Polite, informative, efficient and personable Enjoyed the text updates and video download. | Read Full Review
6/4/2025 12:00:00 AM | DealerRater
★★★★★ Teresa Robinson
Love the service | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ Casey Jacobsen
Friendly service advisors, and clean lobby inside. Service was done quickly. Highly recommend | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ adam pouget
If you’re in the market for a new Dodge/Jeep/Ram, go see Dultin! He’s the absolute man and I love my new 2025 RAM | Read Full Review
6/4/2025 12:00:00 AM | Google
★★★★★ jsgto69
Need to keep customers informed of vehicle status better and in a timely manner thank you | Read Full Review
6/4/2025 12:00:00 AM | DealerRater
★★★★★ kspitzley2008
I had to call to get an update on my vehicle. It was done. This was a different service advisor than previous times. The other lady I worked with was always great. | Read Full Review
6/4/2025 12:00:00 AM | DealerRater
★★★★★ jamesamyx
In my 33 year of buying cars this was the best experience I've had | Read Full Review
6/3/2025 12:00:00 AM | DealerRater
★★★★★ slaghtst
Very nice and professional customer service! They made me feel comfortable and valued. I will be back!! | Read Full Review
6/3/2025 12:00:00 AM | DealerRater
★★★★★ abdullahalshehabi
It is very good dealership,the service is excellent and in time,the staff are very cooperative. Thank you so much. | Read Full Review
6/3/2025 12:00:00 AM | DealerRater
★★★★★ RICO11009
Very excellent sales person and staff was very cordial to us. Very helpful showing us their availability of new vehicles | Read Full Review
6/3/2025 12:00:00 AM | DealerRater
★★★★★ Kathaleen Parker
My service writer was very helpful and on point with getting the services I needed for my Jeep. He communicated well and even though my service took longer than expected, I was updated through the entire process so I was able to plan for the delay. It was a very good experience! | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ Jason Briggs
Wasn't greeted, none of the service writers were friendly, all around horrible experience. | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ Rogier Durand
First time visit to dealership. Prompt and professional service for routine maintenance. New battery installed. Clean and updated lounge for working waiters. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ The Pastula's
Great communication as to what and why certain repairs were needed. | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ E C
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6/2/2025 12:00:00 AM | Google
★★★★★ Eric Grasse
Car was at the dealership 10 days for A/C repair (2 were weekend and 2 days waiting for warranty approval). Dropped off for Wednesday morning appt didn't receive any update before close on Friday. Our calls either got dropped after 10min on hold or nobody was available to provide any information. Received msg that request for warr | Read Full Review
6/2/2025 12:00:00 AM | Google
★★★★★ King Tech
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6/2/2025 12:00:00 AM | Google
★★★★★ goreo3
Great guys in the Service Department. My visit was quick and finished the same day... | Read Full Review
5/30/2025 12:00:00 AM | Google
★★★★★ Frank Morrison
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5/30/2025 12:00:00 AM | Google
★★★★★ Sara Nunez
I had an oil change service for my Jeep Wrangler on May 17. The customer service was top-notch—friendly, efficient, and professional. I had my car back within about 40 minutes, which was faster than I expected. Overall, I’m very happy with the service and would definitely recommend this place to others! | Read Full Review
5/29/2025 12:00:00 AM | Google
★★★★★ Xzavier Taylor
Great service as usual when going into Lafontaine service department. Very knowledgeable and helpful with my vehicle. | Read Full Review
5/28/2025 12:00:00 AM | Google
★★★★★ Richard Koutz
Great purchase experience. Caesar made the entire process stress free and was knowledgeable, answering all of our questions.Being a used car purchase, there were a few small things we asked to be looked at. Caesar and the service area made short work of them. We appreciate the entire team for making it a very positive process from be | Read Full Review
5/28/2025 12:00:00 AM | Google
★★★★★ Damion Gadson
Fast and complete. | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Kevin Thelen
The service work performed on our 2021 Jeep Wrangler JLUR was excellent. We put it to the test on Drummond Island this week, it performed perfectly! | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ De Anna Burnett
I have brought my car in on a few different occasions. The first time they had it for 2 days. They told me there was nothing wrong. I asked if they drove it at the speed I had told them or drove it on the highway, he said they don’t know. It’s frustrating to tell them when the problem occurs and they do not even assess it properly. T | Read Full Review
5/24/2025 12:00:00 AM | Google
★★★★★ Mandi Tobias
Liam helped me find what I needed. He was super thorough in showing me how everything worked on the dashboard, before i drove off the lot, which would been hard to figure out on my own! After getting it home, I realized there was a strange sound and I took it in and they got me right in and fixed the issue, shout out to Ryan and the | Read Full Review
5/22/2025 12:00:00 AM | Google
★★★★★ Laura Rakowski-Cole
Ryan Smith was wonderful and helped me quite a bit. The whole team that day was professional and their help and services were very much appreciated | Read Full Review
5/22/2025 12:00:00 AM | Google
★★★★★ chris reisig
They told me things I already knew and declined to make necessary repairs | Read Full Review
5/22/2025 12:00:00 AM | Google
★★★★★ M Pratt
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5/21/2025 12:00:00 AM | Google
★★★★★ Roxanna
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5/21/2025 12:00:00 AM | Google
★★★★★ dylan greer
I was appalled when the Service personnel experience the same issue that I was having with my vehicle however, Car went back to the mechanic and did not perform the same problem Service personnel took the side of a mechanic however he did not have me paid the ridiculous. 125 for looking at the vehicle, but I will have to pay it the | Read Full Review
5/21/2025 12:00:00 AM | Google
★★★★★ Michael McGroarty
Haven't gotten a thing right yet when I bring my car in for service. Choose another dealership. | Read Full Review
5/17/2025 12:00:00 AM | Google
★★★★★ nolan gonzales
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5/15/2025 12:00:00 AM | Google
★★★★★ John Henn
Parts and service is a joke they will damage your car and not take fault and fix the issues | Read Full Review
5/15/2025 12:00:00 AM | Google
★★★★★ Kinghollywood88
The worst sold me transmission fluid to to off my power steering reservoir and my vehicles steering rack was destroyed because of it, promised they would fix it then put the blame on me, claiming it was leaking before i brought it in, something they would never have been able to know. They even told me and have on the paper they gave | Read Full Review
5/14/2025 12:00:00 AM | DealerRater
★★★★★ Mike WOW
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5/13/2025 12:00:00 AM | Google
★★★★★ Mike Alonso
Surprised my mom with a preowned Audi -she loved it! Big thanks to Thomas and AJ for another smooth experience! | Read Full Review
5/13/2025 12:00:00 AM | Google
★★★★★ Tammy Mill
Awesome service!!! Thank you | Read Full Review
5/12/2025 12:00:00 AM | Google
★★★★★ Launa A
This dealership’s service department is a joke — careless, dishonest, and completely incompetent. I went in for a basic oil change, and the next day I found oil all over my driveway. I brought the car back and was told, after just 20 minutes, that it was “an engine leak” and not their fault. No inspection report. No accountability. | Read Full Review
5/12/2025 12:00:00 AM | Google
★★★★★ Bryce droscha
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5/11/2025 12:00:00 AM | Google
★★★★★ Thomas Knight
Xavier and Louis were great to work with | Read Full Review
5/8/2025 12:00:00 AM | Google
★★★★★ Stefanie Bennett
Great buying experience at LaFontaine. Our salesperson, Justin, was very helpful but not pushy. Highly recommend. | Read Full Review
5/8/2025 12:00:00 AM | Google
★★★★★ bill larner
Great to work with Mia. She is fun and energetic. No pressure | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ John Rafalowski
Great experience. Very nice sales and managerial people. No nonsense. | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ Fred Doherty
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5/5/2025 12:00:00 AM | Google
★★★★★ Jean Morgan
Great customer service! | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ Savanna Overholtz
They do great work | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ John Micallef
Great service! | Read Full Review
5/5/2025 12:00:00 AM | Google
★★★★★ Ivana Chacón
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5/3/2025 12:00:00 AM | Google
★★★★★ Joseph Quagliata
Great dealership. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Howard Gregson
Service work was completed by the promised time. Staff were courteous, knowledgeable and respectful. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Bobbi Browning
I worked with Justin and he was awesome. He worked hard at getting me what I wanted and showed me some cars that I did t think I would like but did. He was amazing with his knowledge of the vehicles. I would recommend him to everyone. It was a pleasure working with him, and you gave me more for my trade in them your competitors. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ John Carlson
Exceptional service and experience during this quick trip in for an oil change. Thanks! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ James Moore
Got me in quickly and very good to easy to work with | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ David Lackie
Test drive consisted of me riding in the passenger seat. Not actually behind the wheel. Come to find out. There is a check engine light on that I couldn't see from the passenger seat. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Katie Johnson
Liam has sold us all of our vehicles for the last 8 years. Everyone at the dealership has always been helpful, thorough and courteous. | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Jennifer Wise
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4/30/2025 12:00:00 AM | Google
★★★★★ Mike Lee
We had someone else drop the vehicle for service as they were working on converting and you took care of this no problem. | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ James Johnson
After my first, only and last interaction with the scam artist here, IT IS CLEAR WHY JEEP CHRYSLER IS THE WORST AUTOMOTIVE COMPANY IN THE UNITED STATES!!! They are last in the automotive industry for a reason and that is because they are absolutely horrible. | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Mike Dellinger
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4/28/2025 12:00:00 AM | Google
★★★★★ Heather Fink
I wished I could give a higher rating because buying my van was great but once I signed the papers for it I was not treated like I had been given “the family” deal. Upon purchasing my van I wanted some scratches and a chip in a window fixed before taking it home. At first the wrong window was replaced which I get mistakes happen. The | Read Full Review
4/28/2025 12:00:00 AM | Google
★★★★★ Suren Bagratuni
Great service. Clean facilities. Friendly stuff. Job done on time. | Read Full Review
4/23/2025 12:00:00 AM | Google
★★★★★ Paul Melse
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4/23/2025 12:00:00 AM | Google
★★★★★ LuAnn Dodson
We had a great experience our sales person was Liam Donahue . He made everything so easy and explained and answered all our questions. I would highly recommend Liam to everyone . Thanks | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ Luke Boersma
Ask for Taj Burgette | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ Gabrielle Fisher
I worked with Barney from LaFontaine, he was the most wonderful salesman I’ve ever met, he was always available for questions, helped me through everything, very understanding and works with people well! I highly recommend!! | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ Larry
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4/17/2025 12:00:00 AM | Google
★★★★★ Kristin Rahaim
Great customer service from start to finish! Highly recommend this dealership. | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ James Case
My salesman made it a very nice day | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ Erik Teno
Great Service. Justin was helpful from start to finish. Enjoying my brand new Jeep Wrangler. | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ Daniel Bauer
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4/17/2025 12:00:00 AM | Google
★★★★★ Tobi TC
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4/17/2025 12:00:00 AM | Google
★★★★★ Sydney Hutchins
This was definitely not the best experience I have had getting my vehicle serviced. The individual who took my original phone call took all of my information down to schedule my appointment and that was that. A couple days later I called to see if I could drop my car off the night before. I was on hold for a total of at least 40 minu | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ Linda Thorn
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4/15/2025 12:00:00 AM | Google
★★★★★ David Smith
There was a mix-up. They sent me a video explaining what they found, so I called back and told them to fix it, but apparently they didn't listen to the voice mail and it sat for 3 or 4 days. Fortunately, I was able to use my wife's car so it wasn't a problem. They did good work and got it done quickly after the mistake. I'm good with | Read Full Review
4/14/2025 12:00:00 AM | Google
★★★★★ Charna Welch
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4/14/2025 12:00:00 AM | Google
★★★★★ Chelsi Humes
Do yourself a favor and take your vehicle somewhere else for your service needs. We had an issue with my jeep, wasn’t going into gear. Took the vehicle in for service at Lafontwine CDJ. After 2 days and us reaching out to them did we find out they not only diagnosed our vehicle but sent it via email to us with no phone call to discus | Read Full Review
4/14/2025 12:00:00 AM | Google
★★★★★ Jose Gallo
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4/10/2025 12:00:00 AM | Google
★★★★★ Michael James
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4/9/2025 12:00:00 AM | Google
★★★★★ Chris VanTilburg
Taj is the man, hands down!! Get down there and check out Lansing's Steph Curry! He will definitely get you riding in something nice | Read Full Review
4/9/2025 12:00:00 AM | Google
★★★★★ Xavier
Service advisors were knowledgeable, helpful, and consistent with communication. | Read Full Review
4/9/2025 12:00:00 AM | Google
★★★★★ Rob Sleighter
Great experience and great people! | Read Full Review
4/9/2025 12:00:00 AM | Google
★★★★★ Shelley steinacker
Extremely professional, told me they would need my car for probably a couple days but had it done in one day. Always appreciate the great service here | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ shuguang lin
Nice service and nice waiting area | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ Pamela Meadows
I'm not sure. Things seemed different this time. Oil changed here since I purchased vehicle (at this dealership).My car did not have the usual sticker placed in the upper left window corner. I went back in and the person at the front desk went somewhere to get it. Left me wondering if work was actually done. Car is usually washed | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ Meagan Ferman
I had the best car-buying process I’ve ever had! My sales representative, Lo made sure I knew every detail about the vehicle and never pressured me into making a decision. The buying process was seamless, with no hidden fees or surprises. I’ve always wanted a luxury SUV, and the Wagoneer exceeded my expectations. The features, comfo | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ Mark Forsythe
Maverick was extremely helpful and knowledgeable. | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Sandra Darga
They had my one car and came and picked me up and brought me to pick up my car when it was done. | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Susie Kegle
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4/3/2025 12:00:00 AM | Google
★★★★★ Rich Seeley
Service was friendly and efficient. | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Krithi Muthu
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4/2/2025 12:00:00 AM | Google
★★★★★ Dana Lyn
Our sales person Justin was great went above and beyond. | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Susan Almazan
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3/27/2025 12:00:00 AM | Google
★★★★★ Sreekanth Narayan
Nice ontime, the Service Advisor took what is needed, suggested so not needed, its savings, car was given ontime & waiting facility was good, you could have a coffee, its decent & they are doibg the best customer service, way to go LaFontaine!! | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ brooke rynicki
Andrew helped me find the perfect vehicle for our Family. The whole process was smooth and all of the staff was so kind and welcoming. 10/10 recommend. | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ Jennifer Smith
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3/27/2025 12:00:00 AM | Google
★★★★★ Daniella Zakharov
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3/27/2025 12:00:00 AM | Google
★★★★★ Braden Petruska
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3/27/2025 12:00:00 AM | Google
★★★★★ Jared Bennett
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3/27/2025 12:00:00 AM | Google
★★★★★ Nick Lennard
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3/25/2025 12:00:00 AM | Google
★★★★★ Michael Thomas
Appointment time for service was honored. Andy was very helpful throughout. He explained all my options and we agreed on a way forward to get my car back on the road quickly. | Read Full Review
3/25/2025 12:00:00 AM | Google
★★★★★ Charles Steinberg
I have been a LaFontaine CDJR customer for over 15 years. I've bought 3 vehicles from them and do most of the vehicle service work at LaFontaine. My last experience in Service was excellent involving an electrical problem that was resolved. I wish to acknowledge Andy and the technician for the quality work done. These guys are pros! | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Frank Ferro
Fantastic experience with Service Dept! | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ fjot19
Literally the worst service I have ever gotten! They never answer the phone, leave you on hold for 20 mins when they do, then don’t call you back when they tell you they will. It takes months to get an appointment with a loaner vehicle and they leave your car unlocked, knowing how often they have cars broken into. | Read Full Review
3/21/2025 12:00:00 AM | Google
★★★★★ John Hudie
Great Experience start to finish love my new truck!! | Read Full Review
3/20/2025 12:00:00 AM | Google
★★★★★ Phil Hengesbach
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3/20/2025 12:00:00 AM | Google
★★★★★ kazem alassadi
They Diagnosed my vehicle with wrong issues and they changed me $200 for diagnosing. Because we found the different issues. I think the technicians they not smart. It used to be this Dodge dealership anymore | Read Full Review
3/20/2025 12:00:00 AM | Google
★★★★★ Susan Grace
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3/19/2025 12:00:00 AM | Google
★★★★★ Ben Nunn
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3/17/2025 12:00:00 AM | Google
★★★★★ Jennifer Bowering
Drew and Andrew were so helpful in my quest to buy a Jeep Grand Cherokee! They understood what I wanted, how much I could afford and they both made it happen!! I'm so excited and grateful for the Lafontaine team, and I won't go anywhere else for sales on my next vehicle!! | Read Full Review
3/14/2025 12:00:00 AM | Google
★★★★★ Tina Villarreal
Joseph was amazing to work with. He found us the best deal in our budget and all the paperwork was a breeze! Highly recommended! | Read Full Review
3/13/2025 12:00:00 AM | Google
★★★★★ Amber Smith
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3/13/2025 12:00:00 AM | Google
★★★★★ Matthew Ramsey
Great service from my service advisor Zane. Great personality and very helpful | Read Full Review
3/13/2025 12:00:00 AM | Google
★★★★★ Jared Knight
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3/13/2025 12:00:00 AM | Google
★★★★★ Jose Hernandez
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3/13/2025 12:00:00 AM | Google
★★★★★ DEVIL SAMA
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3/12/2025 12:00:00 AM | Google
★★★★★ Xzavier Taylor
Go see Taj Burgette if you ever in need of a car. He took his time and made sure I drove out the dealership with a vehicle. Tyler in finance push it over the line. I appreciate the dealership and you will too. | Read Full Review
3/11/2025 12:00:00 AM | Google
★★★★★ Johnel Davis
My service guy was ryan. I had a recall on my truck. The service was very commendable and fast. Plus I got a complimentary wash. I was very satisfied with my appointment. | Read Full Review
3/11/2025 12:00:00 AM | Google
★★★★★ Bob Korte
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3/10/2025 12:00:00 AM | Google
★★★★★ Debra Davis
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3/6/2025 12:00:00 AM | Google
★★★★★ Tim Bailor
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3/4/2025 12:00:00 AM | Google
★★★★★ Gin Salmon
I give the service writer, Andy, top scores. The business as a whole, while it used to be top grade, since new owners stepped in, basically, it sucks. Took 11 months to schedule as they would put me on the list for a loaner, ( I have a new car), phone system is SO jacked, there is no way to talk to a person. I have bought or leased m | Read Full Review
3/4/2025 12:00:00 AM | Google
★★★★★ Philip Effiong
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3/4/2025 12:00:00 AM | Google
★★★★★ D B
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3/4/2025 12:00:00 AM | Google
★★★★★ John Clore
Great service and great attitudes! | Read Full Review
3/3/2025 12:00:00 AM | Google
★★★★★ Jeff heide
Courteous and quick | Read Full Review
3/3/2025 12:00:00 AM | Google
★★★★★ Kathleen Burns
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3/2/2025 12:00:00 AM | Google
★★★★★ jamie Guardiola
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2/27/2025 12:00:00 AM | Google
★★★★★ ROBERT WOLF (BOB & JEN)
All staff we have worked with at this dealership are phenomenal. I have no complaints. Andy Porter is a top notch service technician/advisor! | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ John Fox
Shawn, the service manager, provided excellent service, we were very pleased. | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ Renee M
Very friendly | Read Full Review
2/25/2025 12:00:00 AM | Google
★★★★★ Fly High
Worst Service Center I ever visited - Customer satisfaction should be -10, Good luck getting u r car serviced at this location - had an appointment showed up and waited for 25min standing, two people at the desk and no one bothered to attend you. Just acting like they have 4-5 cars infant it was just two cars and two people, one wai | Read Full Review
2/25/2025 12:00:00 AM | Google
★★★★★ Robert Ruttan
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2/24/2025 12:00:00 AM | Google
★★★★★ Kevin Taylor
They were on time and professional | Read Full Review
2/24/2025 12:00:00 AM | Google
★★★★★ m hazz
"The family" has a problem. Given the opportunity time and time again, the service department has chosen to pull out a pocket full of excuses. They claim the Stellantis takeover has made my FCA Mopar extended warranty useless. If you choose to go through this dealership, I very much advise that you not buy the extended warranty. Peri | Read Full Review
2/22/2025 12:00:00 AM | Google
★★★★★ Sandra Tymich
LaFontaine was nice to let the car come to LaFontaine Ford in Grand Rapids so we didn’t have to go further than we had to. . Conner V sold the car to me by giving me all information about the car by sending me I Packet about the vehicle and he was the best salesman for me..He’s a young man with a very good sense. Thank you Conner V. | Read Full Review
2/20/2025 12:00:00 AM | Google
★★★★★ Katie Hosler
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2/20/2025 12:00:00 AM | Google
★★★★★ Rene Saldivar
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2/19/2025 12:00:00 AM | Google
★★★★★ timothy abel
Great service. Got a new battery and sparkplugs, tuneup, radiator overflow tank replaced and scoped in one day. Thank You!!! | Read Full Review
2/19/2025 12:00:00 AM | Google
★★★★★ Deepak singh Bist
Totally impressed with this dealership, great service. Thank you Team. | Read Full Review
2/19/2025 12:00:00 AM | Google
★★★★★ Shaquita Lee
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2/19/2025 12:00:00 AM | Google
★★★★★ Kenneth Reasoner
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2/19/2025 12:00:00 AM | Google
★★★★★ Dustin Waber
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2/19/2025 12:00:00 AM | Google
★★★★★ Joshua Buckner
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2/17/2025 12:00:00 AM | Google
★★★★★ Jeff Hetich
Very professional and helpful. | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ Amy Kolp
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2/17/2025 12:00:00 AM | Google
★★★★★ Nick Newcomb
Very friendly! | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ Tom Adams
Service was performed on time. Ryan was very professional, he listened to all my concerns and addressed what was needed for my repair. I am very pleased with the outcome of the repair work performed. | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ Sue Mossbarger
Ryan helped me get the replacement aux battery installed that was covered by Chrysler warranty. He is knowledgeable and great to work with. | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ Darryl Banks
It was mostly a good experience initially and customer service was very good. The only issue I had was the wait time. I waited approximately two hours for my oil change. I was sitting in the waiting room and no one came and informed me that my vehicle was ready. When I asked the only service rep working about my vehicle, in response | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ Erica Serbay
Took my truck in for an oil change, brought an air filter with me that I ordered from Mopar because they recommended it be replaced last time I was there, the guy that checked me in said “no problem we can change that for you” so I left it in the box on the front seat. After I got home I was reading over the service report and it say | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ stephen herrmann
Bought a certified pre owned vehicle, got less then 100 miles on it, been sitting in service department for over 3 weeks | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ ????? ?????
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2/17/2025 12:00:00 AM | Google
★★★★★ Andrew Campbell
I came in on a Monday and had an oil change, tire rotation, and for them to look at a slow leak in my tire. I was told by Lex that they took my tire off, put back on, then resealed the tire. By Wednesday my tire pressure light was on again. I brought it back on Thursday morning. I dealt with Zane and needed a ride to work and he | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ Dyana Gebauer
Update: I got a voicemail after I left the below message. They promised they would call me again but the end of the day. In the meantime, I called back and left a voicemail. And despite promising a call back, nothing came. So I called again the next day and left another message. Two days later, still no further contact. I had my jee | Read Full Review
2/13/2025 12:00:00 AM | Google
★★★★★ Dyana Gebauer
Update: I’m happy to share the business has reached out and it making an effort to make it right. I had my jeep in for repair which included a tailgate that would no longer lift with the buttons. After paying a diagnosis fee and for parts, they sent the vehicle home stating it was fixed. It was not. I requested to be contacted about | Read Full Review
2/11/2025 12:00:00 AM | Google
★★★★★ Dyana Gebauer
I had my jeep in for repair which included a tailgate that would no longer lift with the buttons. After paying a diagnosis fee and for parts, they sent the vehicle home stating it was fixed. It was not. I requested to be contacted about it and never was. So I went back to the website to schedule another service appointment but all th | Read Full Review
2/10/2025 12:00:00 AM | Google
★★★★★ Matt Cain
Purchased my RAM here in 2019, has been a solid truck. I was extremely impressed with the people in the service department during this last visit. I was stuck on how to fix my issue, and for a very fair price, they fixed it and had me back on the road in no time. | Read Full Review
1/31/2025 12:00:00 AM | Google
★★★★★ Gary Ciabotti
Joe Claudio was professional and knowledgable. | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ Taylor Wolf
Zane and his team were very helpful with explaining the process and getting my jeep fixed. | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ christine furgala
My experience was very enjoyable. Maverick made. Sure that I got the vehicle I was looking for. He even called me a week after I purchased my vehicle to see if I had any questions. | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ Jim Lynch
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1/30/2025 12:00:00 AM | Google
★★★★★ Cheri Cummings
Maverick has been a great person to deal with. He has not let me down and is always patient with me. | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ John Prince
Andy Porter in the service department is a tock star. He went the extra mile for me. Extremely happy to have him as my service advisor. | Read Full Review
1/28/2025 12:00:00 AM | Google
★★★★★ Tim Dunsmore
Service was accommodating to my schedule and when extra time was needed I was informed of the progress. Keeping a customer informed and giving relevant options for an issue found is extremely valuable for the relationship. | Read Full Review
1/28/2025 12:00:00 AM | Google
★★★★★ Tony Medina
Great service advisor, Andrew Porter. He took a bad situation and made it as good as it could be. I was always informed and updated, a pleasure to deal with. | Read Full Review
1/28/2025 12:00:00 AM | Google
★★★★★ Susan Nurenberg
Did a great job and accomplished all that I needed done. Very reasonable price also | Read Full Review
1/28/2025 12:00:00 AM | Google
★★★★★ Rusty Claudio
Your sales man was very profitable and helpful | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ Don Morgan
Great service and reliable to complete the work as given. Easy to work with. Clean facility and service rep knows his job and how to accomplish it. | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ Pam Russell
The staff is very friendly and my service was done correctly. However I had a question afterwards. I did a virtual chat. I have called the service department no less than 6 times since Thursday. Either no one answers or they say they "will have somebody get back with me". I am very frustrated and displeased. | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ Linda Gimm
Ryan greeted me with a smile even though it was below zero outside. Got my car oil changed and tires rotated. Took about one hour. Ryan had them bring the car inside the service door so I wouldn’t have to go outside. Best & fastest experience we’ve had with the service so far. Thankyou Ryan. | Read Full Review
1/24/2025 12:00:00 AM | Google
★★★★★ Arianne Raatz
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1/23/2025 12:00:00 AM | Google
★★★★★ Kassy Henderson
Mike higelmire went above and beyond I lost the key to my van and my local dealership would not go get me the part even though I’ve done business with them I called this dealership and not only are they delivering the key to the dealership by me dick Scott !! so I don’t have to have a tow as far, but they’re making sure I’m taking ca | Read Full Review
1/22/2025 12:00:00 AM | Google
★★★★★ Jonathan W. Fink
Fast, efficient, and thorough service with great pricing! | Read Full Review
1/22/2025 12:00:00 AM | Google
★★★★★ ROBERT WOLF (BOB & JEN)
All staff we have worked with at this dealership are phenomenal. I have no complaints. | Read Full Review
1/22/2025 12:00:00 AM | Google
★★★★★ Hannah Schmidt
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1/22/2025 12:00:00 AM | Google
★★★★★ Cat Ames
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1/22/2025 12:00:00 AM | Google
★★★★★ Justin Johnson
Drew is a great salesman I recommend him if you are in the market for a new vehicle,he is very knowledgeable about his inventory and told me about all the features my new jeep has.Thank you drew I will be back to see you soon for another new vehicle. | Read Full Review
1/20/2025 12:00:00 AM | Google
★★★★★ Andrew Kinney
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1/20/2025 12:00:00 AM | Google
★★★★★ A
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1/16/2025 12:00:00 AM | Google
★★★★★ lori Bonham
Wonderful experience with my salesperson Barney. Was a quick, seamless positive transaction, that was all over the phone and the car was delivered to my home. Will definitely recommend Barney and this dealership to all. | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Nick Hendrickson
Lo was great to work with and got us in the perfect vehicle for our family. The whole process was quick and easy. Best dealership experience weve had. | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Michael Oles
The staff really kept me informed about what was going on with my truck. The service people Andy, mitch, and the tech person that worked on my did a good job and their is many more people helped out also | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Deborah Walker
People were very nice, everything was done quickly and with expertise. Quotes were spot on and reasonable. I would not hesitate to go back again. | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Kevin Besey
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1/16/2025 12:00:00 AM | Google
★★★★★ Peter Guins
Pretty satisfactory Evidently too busy to manage a quick diagnosis of a couple problems | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Robert Harding
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1/15/2025 12:00:00 AM | Google
★★★★★ Sue Feinberg
Good communication- actual cost was lower than originally estimated. Friendly and helpful staff. | Read Full Review
1/15/2025 12:00:00 AM | Google
★★★★★ Simeon Lawrence
The best place to get a vehicle! | Read Full Review
1/15/2025 12:00:00 AM | Google
★★★★★ Phil Korson
Great experience! | Read Full Review
1/10/2025 12:00:00 AM | Google
★★★★★ Penny/Scott Kilvington
Great service | Read Full Review
1/10/2025 12:00:00 AM | Google
★★★★★ Nenad Suzic
| Read Full Review
1/10/2025 12:00:00 AM | Google
★★★★★ Kelly Gask-Wilson
The salesperson I was working with told me he was going to get a used Yukon from another location brought to the Lansing dealership for me to drive. He called the following day and stated the used Yukon had been sold. After doing my own research the found out the used Yukon hadn’t been sold. I drove to the dealership in Highland and | Read Full Review
1/10/2025 12:00:00 AM | Google
★★★★★ Chong-Anna Canfora
My service rep Quinn was friendly, knowledgeable and explained how the service process and pricing was going to work. Great communication skills, and she was very pleasant to work with. | Read Full Review
1/7/2025 12:00:00 AM | Google
★★★★★ Derek Burkhart
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1/2/2025 12:00:00 AM | Google
★★★★★ JAMES LEONARD
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1/1/2025 12:00:00 AM | Google
★★★★★ Pam Kenney
Friendly, fast, great service | Read Full Review
1/1/2025 12:00:00 AM | Google
★★★★★ Katie Cramer
Very professional, quick, great communication. Even addressed a concern I thought might be quite minor and got it covered by my warranty | Read Full Review
12/31/2024 12:00:00 AM | Google
★★★★★ Lee Muhammad
| Read Full Review
12/31/2024 12:00:00 AM | Google
★★★★★ Sarah Mobley
I worked with Liam and he was fantastic! I will definitely be going back to him for the next vehicle. | Read Full Review
12/31/2024 12:00:00 AM | Google
★★★★★ Kirk Drennan
Multiple visits lately have been lack luster. 1st was to lease a new car, they quoted $80 per month above what it should have been. Went to Champion, they offered the right price the first time. Let LaFontaine know to release the returning leasee deal they had in the system, LaFontaine proceeded to try to offer 3 more times ending at | Read Full Review
12/31/2024 12:00:00 AM | Google
★★★★★ Lisa
Quick and easy to work with! | Read Full Review
12/26/2024 12:00:00 AM | Google
★★★★★ Marcus Shelley
Great experience buying a new car from LaFontaine Jeep in Lansing. | Read Full Review
12/24/2024 12:00:00 AM | Google
★★★★★ Kate Hurst
Excellent service, with a warm inviting atmosphere and great people to work with. | Read Full Review
12/23/2024 12:00:00 AM | Google
★★★★★ Ethan Sustaita
The staff was very helpful in helping us understand all the details in the documents, and the car buying process. And they always greeted us with a smile. Cesar was very helpful in keeping in touch with whatever vehicles he thought would interest us. | Read Full Review
12/5/2024 12:00:00 AM | Google
★★★★★ Brenda Gibbs
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12/5/2024 12:00:00 AM | Google
★★★★★ One Step at a Time
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12/5/2024 12:00:00 AM | Google
★★★★★ Shawn Stevens
| Read Full Review
12/4/2024 12:00:00 AM | Google
★★★★★ Robert Sackrider
I recently bought a car from LaFontaine Jeep. The salesperson I dealt with was Thomas Knight and he was very good to deal with. If you are looking for a car, I would recommend that you at least see him to see what he can do. | Read Full Review
12/4/2024 12:00:00 AM | Google
★★★★★ Greg Miller
Had a good experience at Lafontaine Chrysler Dodge Jeep in Lansing. I would go see Eric Lopez. We will go back there again. | Read Full Review
12/3/2024 12:00:00 AM | Google
★★★★★ Robert Pangman
I was given especially great care at my recent visit. Things were addressed in a timely manner and helpful advice was shared on a number of maintenance issues pending for my van. Lexus Jarecki was my service rep and did a great job of meeting/coordinating my needs. He is an outstanding representative for your firm. I will be back | Read Full Review
12/1/2024 12:00:00 AM | Google
★★★★★ Judith Pacheco
Cesar did a really great job listening to my needs and getting me the best deal.Thank you! | Read Full Review
11/30/2024 12:00:00 AM | Google
★★★★★ Kenishia Williams
Fraud! False advertisement! No empathy! They finesse you, co-hoarse you into an agreement and when something goes wrong they will not help you. With documentations and pictures and evidence calls and text messages. My vehicle a 2024 Jeep broke down 3 days after leaving the lot Jose Galo said it was looked at by professionals and I sh | Read Full Review
11/29/2024 12:00:00 AM | DealerRater
★★★★★ Marcie
| Read Full Review
11/28/2024 12:00:00 AM | Google
★★★★★ Randy Lafontsee
Fixed the problem in a timely manner | Read Full Review
11/28/2024 12:00:00 AM | Google
★★★★★ Kenishia Williams
If you leave a honest review addressing traumatic event that accured after purchasing a vehicle through Lafontaine the supervisor with finally contact you back. | Read Full Review
11/28/2024 12:00:00 AM | Google
★★★★★ Lisa Hands
Outstanding service | Read Full Review
11/27/2024 12:00:00 AM | Google
★★★★★ Daniel Gaffney
| Read Full Review
11/23/2024 12:00:00 AM | Google
★★★★★ Rhonda Fiero
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11/23/2024 12:00:00 AM | Google
★★★★★ Tonino Pacifico
Unfortunately, this dealership damaged my Fiat when they put it the lift to inspect it. However, they did do a great job fixing it providing a loaner. I wish it did not get damaged by the dealership but very glad and happy how they fixed it. | Read Full Review
11/21/2024 12:00:00 AM | Google
★★★★★ Jacob Drones
Allowed a vehicle that was already sold on auction to be driven and looked out. Dalton is the sales manager as I understand. The team should get together and figure out a plan of action for how to address the automated “throw vehicle after X days” to auction. Was told they’d remedy the situation, may update post depending on how tha | Read Full Review
11/21/2024 12:00:00 AM | Google
★★★★★ Dave Wilkins
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11/19/2024 12:00:00 AM | Google
★★★★★ Andy Porter
Quinn went above and beyond for me and always delivers amazing service. She's a true asset to the company. | Read Full Review
11/19/2024 12:00:00 AM | Google
★★★★★ IceManG
Oil change seemed fine. Asked if I could see the oil because I had some concerns. Desk person was rude and persuaded the topic away and i never got to see the oil. | Read Full Review
11/19/2024 12:00:00 AM | Google
★★★★★ Claudien Payne
My recent experience at LaFontaine CDJR of Lansing was great. Service Advisor Lex Jarecki was very professional and pleasant to work with on getting the service I needed for my vehicle. | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Chris Diehlman
They did a great job and didn't take all day | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Mark
Andy was great. Insurance company was not. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Carson Kahila
| Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Greg C
Pleased with service and also got a complimentary car wash. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Mike Nickols
Kept in touch even after I said no to the car at first. Worked out a deal I could accept. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Dominic Muigai
| Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Samuel Andrus
Technician couldn’t replicate the problem, which is a known warranty fix, so I had to pay for the tech fee. This despite the fact that I had two years worth of service reports detailing the various attempts at fixes. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Jason n Katie Wagner
Great service and everything went smoothly! | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Tina Giller
LaFontaine was fantastic to work with and the service team did an excellent job finding the noisy rattle in my charger and fixing it in a timely matter. On time and quick return for my oil change as well | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Ronald Olds
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11/11/2024 12:00:00 AM | Google
★★★★★ Michelle Deacon
Service was done quickly with no surprises. Everything went as planned. Quinn is amazing. Helps and understands everything I’m asking for with my vehicle | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Ethan Sheldon
*Update* I bought a black 2013 Ram 1500 sport pickup witha 5.7 liter hemi V8 and 85,000 miles on it, For under 20k. My first review at the bottom?? didn't go as planned and I was very frustrated but I ended up going back sometime later and got what I was looking for, I've had the same vehicle for last 4 years or so and am pretty happ | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Karena Kocourek
About a year ago, I wanted to get a different vehicle & called to confirm it was there, it was, and I said I could be there in 35 minutes. The sales person confirmed this was fine and it’d be there. We drove up there and the person we were working with was stalling - then finally said somebody else was buying it. A total waste of gas | Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ James Harvin
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11/8/2024 12:00:00 AM | Google
★★★★★ Tony Herrin
Literally bought my dream jeep, and it couldn’t have been done without the honesty and integrity of Moustapha. Highly recommend that you ask for him by name, and he is backed by an amazing team who are dedicated to 100% satisfaction. | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Jamie Drabek
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11/5/2024 12:00:00 AM | Google
★★★★★ Jeremy Missig
The entire LaFontaine team was very helpful, professional and easy to work with, making the entire experience seemless | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Julie Klopp
I always get great service here. | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ joseph vergeson
In and out for 2 recalls 1hour max | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Mollie
The service guys took excellent care of me. I was a little choked up about the cost. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Connie and Dennis Dixon
We were looking to buy a new van and trading in two vehicles. Joe Claudio , Sales Guy. We entered the door and walked to a reception desk which was unoccupied. He saw us and came over and introduced himself and offered to help us. We then began our “relationship resulting is buying a van. | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Daddio of patio
I enjoyed working with Tajah. He’s customer friendly, professional and knowledgeable about cars. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ kevin holtz
Started with my Jeep in for service and ended with buying a new truck. Liam was the best salesperson I’ve ever had. Days after the deal was done he found another incentive I qualified for and had a nice check cut for us. He earned a lifetime customer. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Joseph Carnevale
Great service | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Joe Boo
I brought me car in to get checked because the service light came on and had some miscommunication with the service done. Mitch handled it very well for me and took care of me! Much appreciated!! | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Lisa Morgan
Sales department unprofessional. Sales manager AJ’s integrity is very much in question. | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Julie “Jules” Lewis
Terri Schnepp has everything all ready to go, explained all the paperwork and even delivered the vehicle in person. She is pleasant and knowledgeable to work with and helped us through the entire financial process too. The family has purchased/leases through Lafontaine and Terri in the past and will continue to come back. Also, the s | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Gabe HL
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10/29/2024 12:00:00 AM | Google
★★★★★ Jesse Lupinski
| Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Dzikus Minimus Maximus
I thought they did a great job, kept me in the loop and cleared all the truck codes. The only thing I was a little suprised with was the charge for looking at a problem, and the fee wasn't rolled into the work on the vehicle like at other mechanics. I would still go back, but that was suprising. | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Dr Thomas Woods
I made an appointment and they knew that I was there for a recall. I was also there do you have a key fob reprogrammed? They could’ve told me that they didn’t have the parts for the recall, but to make things worse they charged me $96 for key fob, but they could not program, I was able to get the key fob program at another location t | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Olympia Mack
Andy is the best service person I ever met he really did me some justice today when I came to see him thank you Andy for everything | Read Full Review
10/26/2024 12:00:00 AM | Google
★★★★★ Jessica Gilchrist
They were able to get me in the day I called and were nothing but nice and courteous! If I could rate them more than five stars I would. | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Joseph Challender
Great service! Above and beyond. Taking the time to explain what was done and why with pictures and personalized service. Loved the new tires and appreciate the wash ?? | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Coreen Williams
I waited 4 minutes before anyone opened door to come in. I got out of my car and several people walked by me no one acknowledged me for 8 minutes. I had an appointment. They goofed up the billing from the previous work done I had to argue with them about that. Then when done with oil changed, which was fairly fast, they didn’t reset | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Erich Lacks
I took my 2019 Ram 3500 to them due to a check engine light being thrown/on. The check engine light came on after replacing my air filter (at a different location) with a filter that was not manufactured by the OEM. The LaFontaine techs, staff, and mechanics were quick to service, diagnose the issue, very thorough, and fair with the | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Allen Simmons
Very helpful, the people care and make sure to help you well. They are knowledge and polite. | Read Full Review
10/20/2024 12:00:00 AM | Google
★★★★★ Florentino Valdes
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10/20/2024 12:00:00 AM | Google
★★★★★ Heidi
Nice employees, willing to work with me. I didn't like leaving my vehicle a whole week but they repaired and replaced what was needed, and washed the vehicle before I picked it up. They also got me home and back to pick up my car when I needed a ride. | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ Carl Weaver
LaFontaine Dodge/Jeep was fantastic and easy to Deal with! The salesman Moustapha Lo who I worked with was polite, professional and funny! He helped me find the exact vehicle I wanted and I got a fair deal and I was very pleased! Thanks LaFontaine! I'll be back | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Tanner wolf
Friendly, fantastic and professional service. These people are great! I wish every buying experience is like it is here at this dealership. Not pushy, just interested in your goal and ready to help…. Like a family! The service department is equally phenomenal! Nothing negative to say at all and would recommend all family and fri | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Tonino Pacifico
They damaged my Fiat when putting it on the lift. A Fiat dealership that is not familiar with the idiosyncrasies of a Fiat | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Sandy Calo-Bailey
My husband, Valentino Bailey and I have purchased 6 vehicles thru LaFontaine! Great professional service, and great products! It’s what keeps us coming back each time!! Emma Tompkins and Joseph Claudio are on top of their game! Finance manager, Dultin, definitely works hard at giving you the best option for your family’s needs.We alw | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Bryant Kuza
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10/15/2024 12:00:00 AM | Google
★★★★★ Brad Hitchcock
| Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Sally Van Vyve
Outstanding! Lexus was very thorough. He explained what my car needed without talking down to me. | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Anthony Saub
| Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ JeanAnn Hamlin
| Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Debra Barbour
Excellent service from top-notch employees! Everything was great starting with the information online, chat service, in-person salesperson, business manager, financial manager and the staff in the service department! | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Kurtis
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10/14/2024 12:00:00 AM | Google
★★★★★ Ian Childs
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10/14/2024 12:00:00 AM | Google
★★★★★ Jj Hakim
literally went to buy a car and said they were waiting to hear from banks because it was late on the weekend, said they’d call me first thing monday morning just to tell me they sold the car after already running my credit and telling me they’d even deliver the car to me. a joke of a place | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Brett Brown
Showed interest in a vehicle, just for them to sell it on me, if you’re looking for a vehicle & want it to be sold on you, these are the guys to go to, unfortunately google doesn’t offer anything under 1 star or I would’ve picked that??????? | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Stephanie
ZERO verbal communication about your vehicle, just a few text messages about what’s wrong with your vehicle and a cost breakdown - which is actually a really cool thing and I love it. However, the text told me it would be ready by 5pm (we dropped our truck off on Monday, the text said Wednesday by 5pm). Wednesday afternoon rolled aro | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Logan McGregor
Great place to buy a car! Everyone is super friendly and very helpful! | Read Full Review
10/11/2024 12:00:00 AM | Google
★★★★★ Donna Sederlund
Very well done on servive | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ J H
Always recommend, 100% | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Yasmin Flack
Mitch's skill in turning a frustrating situation into outstanding customer service is commendable. After months of a seemingly unsolvable issue with my Jeep, Mitch stepped in. With his dedication, my Jeep was properly diagnosed. Mitch showcased exceptional service and commitment that left me pleased. | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Alex Fell
| Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Bryan Kent
| Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Dolphus Hall
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10/10/2024 12:00:00 AM | Google
★★★★★ Paul Pfeiffer
| Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ B D
| Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ Randy Lafontsee
| Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Samuel Ryskamp
They happened to have the car we wanted (used Honda), but overall a very disappointing experience. Our main complaint is that the dealership did not honor the used car warranty. We test drove and closed before detailing, but a water leak during detailing led to a broken trunk control panel. Sales told us the repair was covered only | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Thomas Davis
Tommy's customer service is amazing | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ Norman Hoover
Lexus was awesome. Very helpful, quick with updates, all around good service | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ Tony Jaboro
Great experience with sales person Mike Carroll and delivery if the car was very convenient. | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ Antonio Albarez
Awesome place very friendly and professional | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Abdulaziz Al-Kuwari
| Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ james covell
Thank you Andy Porter for going above and beyond I highly recommend 10 out of 10 | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ John Haney jr
Fixed the problem | Read Full Review
9/29/2024 12:00:00 AM | Google
★★★★★ Ben Marciniak-Jennings
| Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ DeVere Kelley
We had one of the most endearing and delightful experiences at LaFontaine Car Dealership in Lansing, Michigan. Eric Lopez's assistance in Lansing, Michigan was remarkable because he sold us the automobile that I felt will meet our needs. Eric answered all of my questions and he was available when I had concerns about purchasing an a | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Kristy Dumont
Took my 2022 Jeep Wrangler in for a leaky hard top and to see if my engine was too loud. The people were really nice to work with however it is super annoying that I scheduled an appointment on a Friday morning and they didn't even look at my Jeep until the following Wednesday. And they kept my vehicle that entire time. If they know | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Jenalyn M
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9/26/2024 12:00:00 AM | Google
★★★★★ Isiah Zapata
Great service and friendly salesman | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Rebecca Hayes
I am appalled that a huge corporation is now charging a2% up charge for using a credit card. It is making me seriously rethink my choice of a vehicle. I don’t care to hear all the woes of a companies bottom line…it definitely does not pale at an individuals | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Miss Raine
I never stepped a foot on a the lot. I found the car I wanted on cars.com sent them a message and was contacted very quickly with all the details. I was able to get financing through the credit union of my choice. And the car was delivered the next day after we finalized all the paperwork. I am very pleased with my 2020 durango purch | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Kaytlynn Howard
Will NEVER go here to try to get a car again. If you can avoid Jenny Davis for getting a car I would. She will try to sell you cars that have been in accidents and string you a long for a week. 10/10 do not recommend! | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Virginia
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9/24/2024 12:00:00 AM | Google
★★★★★ Shelly Marshall
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9/24/2024 12:00:00 AM | Google
★★★★★ Sara Giles
I cannot say enough about how awesome my experience was! Taj my sales guy and his entire finance team were so knowledgeable and accommodating. They took their time, stayed hours after the business closed and made sure I had a safe new vehicle to drive home to the UP! Excellent customer service from start to finish. Thank you so much | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Justin Monroe
You can come in pre-approved for an auto loan and just before you are about to sign papers they will sell the car to someone else even if you were there first. Very shady treatment not only to the customer, but also to the gentleman that was trying to make a sale before his coworker stole it from him. Don't think I'll ever be coming | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ JUSTIN GUNN
Andy Porter is an awesome service manager!… Hooked me up with a hell of a deal on oil changed and tire rotations highly recommend! | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Michael Taliaferro
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9/20/2024 12:00:00 AM | Google
★★★★★ Mary Stevens
While my prior services have been largely without complaint, my last service was a disaster. I had called about getting my windshield replaced because I purchased the diamond protection plan. I was given a number to call Diamond Fusion. They told me i had to go through the dealership and they reimbursed them. Getting ahold of service | Read Full Review
9/19/2024 12:00:00 AM | Google
★★★★★ kvel
Do not come here for service, not only did it take 3 days to look at my vehicle for an issue I had already mentioned, but they tried to charge me $197 for a brake fluid flush that most other places do for $19.95 or free LOL. Stop by here if you want to get scammed for a $170 diagnostic on something you already know what the issue is | Read Full Review
9/19/2024 12:00:00 AM | Google
★★★★★ Michael Thomas
Appointment time for service was honored and estimate given was reasonable. Service completed in a timely manner. | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Freddy
The employees are kind and the place is busy, which in my mind indicates that they are trusted. If you have a warranty, do some research before you have them take a look at your vehicle and diagnose the problem. You will pay their diagnostic charge if the warranty doesn't cover it, which makes sense. They charged me 155 dollars per i | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Julia Holliday
I called multiple times to get an appointment for a tire replacement and after the 3rd attempt my appointment was set. I was not aware that I had to have an approval before getting my new tire after getting a whole new set in June. I dropped my car off then got called back to wait for the approval. Once the approval was complete I br | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Bruce Maynard
10 for service experience | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ NABIL KANAZEH
Found a car part on my floor board when the glove compartment was taken apart. You would think you would need all the parts to put it back together. This is minor, but also annoying, but a mileage reminder for an oil change would be nice. | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ Christine Rook
Thank you LaFontaine and David for such wonderful and kind service. My Jeep's coolant system sprung a leak, leaving me stranded in Lansing when I needed to be back on the road to Dallas, TX. David and your team worked hard to diagnose the issue, obtain parts, and get me back on the road ASAP. I am grateful. Big thanks and God bless! | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Daniel Gibb
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9/13/2024 12:00:00 AM | Google
★★★★★ Karen Janetzke
I had a great experience purchasing my new Jeep. Eric Lopez was kind and knowledgeable. It was a pleasure working with him and I would highly recommend him. | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Michael Thomas
Bought my last three vehicles here. Always a fair trade and great service. | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Ashley Frazee
The team at LaFontaine, especially Joe & AJ were so amazing and helpful! I love my new jeep and can’t say thank you enough to the team. Definitely recommend this dealership for any future purchases! | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Rebecca Johnson
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9/10/2024 12:00:00 AM | Google
★★★★★ Tyler Renner
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9/10/2024 12:00:00 AM | Google
★★★★★ Chris Schnee
If you like to be gouged and have your bill doubled on the fly, definitely come here. My son and wife went in for a $460 quoted repair only to have them now make it over $800. Trying to take advantage of a 17 year old and my wife and using the lame excuse that the quote was more than 30 days old. Go to some place with ethics | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ A M
Very professional and respectful | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Diaz Diaz
Every time I drop my car off for repairs it sits there for over a week before they even touch it even though they guarantee it'll be looked at by a certain time. What's the point of setting an appointment if you're not going to keep it! | Read Full Review
9/8/2024 12:00:00 AM | Google
★★★★★ Michelle Adams
Cesar Martinez was a great Sales Associate. | Read Full Review
9/7/2024 12:00:00 AM | Google
★★★★★ Jonathan Ruppel
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9/5/2024 12:00:00 AM | Google
★★★★★ Jeff Hayes
Mr Taj . Was the best salesman i have ever had the privledge to work with, top to bottom! | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Emma Essen
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9/4/2024 12:00:00 AM | Google
★★★★★ Niki Rudolph
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9/4/2024 12:00:00 AM | Google
★★★★★ hawa idris
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9/2/2024 12:00:00 AM | Google
★★★★★ POTUS YOTUS
Awesome experience. Wonderful selection! | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Richard Compton
John Baker and Omar are awesome. Great job on th PDR. | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ heroangel20
Went in for an oil leak, they kept my car for 3 days (would have been even more if I didn't call them) and then claimed they couldn't work on an oil leak because I had a spare tire on one of my wheels (discount tire had to order a new one). How does a JEEP dealership not have a regular wheel and tire laying around somewhere if it was | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Matthew Fryover
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9/1/2024 12:00:00 AM | Google
★★★★★ Dave Wresinski
Great service experience! Friendly and professional staff. My car was ready on time and all service was completed as expected! | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ Ron Kotenko
Lo Moustapha, our salesman, really cared about our concerns about buying anew Pacifica. He was honest and trustworthy. He even gave us his cellphone number if we ever had any concerns or questions. | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ Duke Togo 13
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8/28/2024 12:00:00 AM | Google
★★★★★ Rhonda A
Took 5 hours to change 4 tires. Dont understand what they could possibly have done in 5 hours. In addition, they sold my grandson a car that broke down within 2 weeks of buying it. Buyer beware of used cars from this company. | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Kenishia Williams
I’d recommend the COURTESY dealership any day before them! Financed a 2024 Jeep Compass through LaFontaine in Lansing and 3 days later the vehicle broke down, no one has communicated with me, or helped me. All they care about is commission. Doesn’t communicate at all. No one ever tried to pick up the vehicle and work or it or anythin | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Fernando Caccia
Great service! Shawn was amazing and got my car fixed in no time! | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Corey Grozier
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8/26/2024 12:00:00 AM | Google
★★★★★ Sally Belloli
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8/25/2024 12:00:00 AM | Google
★★★★★ J H
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8/25/2024 12:00:00 AM | Google
★★★★★ Joel Johnson
Brian was amazing. He is one of the best salesman i have ever dealt with | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Debora Carter
I had a great experience at La Fontaine in Lansing, Mi. I can into contact with was professional, friendly and non pressuring. A big thank you to Brian Olds for his assistance in my purchase. Thank you to everyone! | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Vickie Przybylski
I spoke with Quinn and she got everything setup for my appointment. Everything went smooth with my breaks updated. Quinn was very kind and professional. | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Randell Nichols
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8/20/2024 12:00:00 AM | Google
★★★★★ Jason Jerome
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8/20/2024 12:00:00 AM | Google
★★★★★ Delon Brantley
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8/19/2024 12:00:00 AM | Google
★★★★★ Tom Pearson
My service manager started the process but then went on vacation for a few days (without telling me) so no one could get her voicemails or emails, and when I tried to call her phone number, it just rang and rang and rang. If I didn’t try another phone number, my job would have been stalled until she came back (which could have been w | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Robert Guernsey
They ripped me off because they were supposed to work with car shield and didn’t I ended up having to pay over 2000 dollars for repair of my van | Read Full Review
8/16/2024 12:00:00 AM | Google

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